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311 Service Requests October 1, 2016 to September 30, 2018

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2016 to present.

Archive 311 Dataset shgm-yzbp 23 fields
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Showing 50 real records
18-00107990
Service Request Number: 18-00107990 • Address: 4761 ROYAL LN, DALLAS, 75229 • City Council District: 13
Service Request Number
18-00107990
Address
4761 ROYAL LN, DALLAS, 75229
City Council District
13
Department
Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10
Overall Service Request Due Date
2018-07-18T16:45:09.000
Status
Duplicate (open)
Created Date
2018-03-11T16:45:09.000
Update Date
2018-03-11T16:45:09.000
Closed Date
2018-03-11T16:45:09.000
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2482023.37599506
Y Coordinate
7012648.24037482
Lat Long Location
4761 ROYAL LN, DALLAS, 75229
Unique Key
1316108894
17-00526898
Service Request Number: 17-00526898 • Address: 4010 HIGHGROVE DR, DALLAS, TX 75220 • City Council District: 6
Service Request Number
17-00526898
Address
4010 HIGHGROVE DR, DALLAS, TX 75220
City Council District
6
Department
Department of Sanitation Services
Service Request Type
Recycling - Roll Cart - SAN
Ert Estimated Response Time
3
Overall Service Request Due Date
2017-11-03T10:22:42.000
Status
Closed
Created Date
2017-10-25T10:22:42.000
Update Date
2017-10-26T15:36:12.000
Closed Date
2017-10-26T15:36:12.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Web
X Coordinate
2476703.95103848
Y Coordinate
7003050.6484596
Lat Long Location
4010 HIGHGROVE DR, DALLAS, TX 75220
Unique Key
1300536036
18-00107581
Service Request Number: 18-00107581 • Address: 8008 HERB KELLEHER WAY, DALLAS, TX 75235 • City Council District: 2
Service Request Number
18-00107581
Address
8008 HERB KELLEHER WAY, DALLAS, TX 75235
City Council District
2
Department
Aviation
Service Request Type
Taxi - Transportation Complaint - AVI
Ert Estimated Response Time
5
Overall Service Request Due Date
2018-03-30T08:45:05.000
Status
Closed
Created Date
2018-03-11T08:45:05.000
Update Date
2018-03-11T08:45:33.000
Closed Date
2018-03-11T08:45:33.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Proactive
X Coordinate
2475408.36600984
Y Coordinate
6993943.00263998
Lat Long Location
8008 HERB KELLEHER WAY, DALLAS, TX 75235
Unique Key
1316077528
18-00132935
Service Request Number: 18-00132935 • Address: 802 CAMERON AVE, DALLAS, TX 75223 • City Council District: 14
Service Request Number
18-00132935
Address
802 CAMERON AVE, DALLAS, TX 75223
City Council District
14
Department
Code Compliance District Group
Service Request Type
Garage Sale - CCS
Ert Estimated Response Time
1
Overall Service Request Due Date
2018-04-02T13:19:35.000
Status
Closed
Created Date
2018-03-24T13:19:35.000
Update Date
2018-03-24T13:20:38.000
Closed Date
2018-03-24T13:20:38.000
Outcome
Resolved - Through Citizen Action
Priority
Standard
Method Received Description
Proactive
X Coordinate
2507839.63617032
Y Coordinate
6979275.75481031
Lat Long Location
802 CAMERON AVE, DALLAS, TX 75223
Unique Key
1317912888
18-00088790
Service Request Number: 18-00088790 • Address: 11909 PRESTON RD, DALLAS, TX 75230 • City Council District: 13
Service Request Number
18-00088790
Address
11909 PRESTON RD, DALLAS, TX 75230
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal - Bite - DAS
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-02T14:43:50.000
Status
Closed
Created Date
2018-02-28T14:43:50.000
Update Date
2018-03-10T13:10:01.000
Closed Date
2018-03-10T13:10:00.000
Outcome
Resolved - Through Citizen Action
Priority
Emergency
Method Received Description
Phone
X Coordinate
2488942.51533302
Y Coordinate
7018700.81507151
Lat Long Location
11909 PRESTON RD, DALLAS, TX 75230
Unique Key
1314680395
17-00527569
Service Request Number: 17-00527569 • Address: 1200 N RIVERFRONT BLVD, DALLAS, TX 75207 • City Council District: 6
Service Request Number
17-00527569
Address
1200 N RIVERFRONT BLVD, DALLAS, TX 75207
City Council District
6
Department
Street Services
Service Request Type
Street Spillage/Debris in Right of Way-Hazardous - PBW
Ert Estimated Response Time
0
Overall Service Request Due Date
2017-10-26T14:34:13.000
Status
Closed
Created Date
2017-10-25T14:34:13.000
Update Date
2017-10-25T16:42:09.000
Closed Date
2017-10-25T16:42:09.000
Outcome
Resolved - Problem Corrected by City
Priority
Emergency
Method Received Description
Phone
X Coordinate
2485139.58461895
Y Coordinate
6973801.00793167
Lat Long Location
1200 N RIVERFRONT BLVD, DALLAS, TX 75207
Unique Key
1300582439
18-00105602
Service Request Number: 18-00105602 • Address: 1210 BURNS AVE, DALLAS, TX 75211 • City Council District: 1
Service Request Number
18-00105602
Address
1210 BURNS AVE, DALLAS, TX 75211
City Council District
1
Department
Transportation Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-11T12:39:50.000
Status
Duplicate (closed)
Created Date
2018-03-09T12:39:50.000
Update Date
2018-03-10T10:55:35.000
Closed Date
2018-03-10T10:55:35.000
Priority
Standard
Method Received Description
Phone
X Coordinate
2465198.13289286
Y Coordinate
6953418.50948233
Lat Long Location
1210 BURNS AVE, DALLAS, TX 75211
Unique Key
1315921004
18-00103105
Service Request Number: 18-00103105 • Address: 6605 DAY ST, DALLAS, TX 75227 • City Council District: 5
Service Request Number
18-00103105
Address
6605 DAY ST, DALLAS, TX 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal - Confined Stray - DAS
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-10T11:17:54.000
Status
Closed
Created Date
2018-03-08T11:17:54.000
Update Date
2018-03-10T08:06:42.000
Closed Date
2018-03-10T08:06:42.000
Outcome
Resolved - Problem Corrected by City
Priority
Emergency
Method Received Description
Phone
X Coordinate
2519711.26405612
Y Coordinate
6967167.11635896
Lat Long Location
6605 DAY ST, DALLAS, TX 75227
Unique Key
1315746515
18-00107645
Service Request Number: 18-00107645 • Address: 6342 MILITARY PKWY, DALLAS, TX 75227 • City Council District: 5
Service Request Number
18-00107645
Address
6342 MILITARY PKWY, DALLAS, TX 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal - Vaccination Investigation - DAS
Ert Estimated Response Time
20
Overall Service Request Due Date
2018-04-23T10:07:11.000
Status
Closed
Created Date
2018-03-11T10:07:11.000
Update Date
2018-03-11T10:57:59.000
Closed Date
2018-03-11T10:57:59.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Proactive
X Coordinate
2519048.73252755
Y Coordinate
6969267.64081018
Lat Long Location
6342 MILITARY PKWY, DALLAS, TX 75227
Unique Key
1316082240
17-00485539
Service Request Number: 17-00485539 • Address: 6128 WOFFORD DR, DALLAS, TX 75227 • City Council District: 7
Service Request Number
17-00485539
Address
6128 WOFFORD DR, DALLAS, TX 75227
City Council District
7
Department
Code Compliance District Group
Service Request Type
Obstruction Alley/Sidewalk/Street - CCS
Ert Estimated Response Time
8
Overall Service Request Due Date
2017-12-04T09:01:18.000
Status
Closed
Created Date
2017-09-28T09:01:18.000
Update Date
2017-10-25T16:01:49.000
Closed Date
2017-10-25T16:01:49.000
Outcome
Resolved - Referral to Agency/Contractor
Priority
Standard
Method Received Description
Proactive
X Coordinate
2516738.38252363
Y Coordinate
6967692.96096951
Lat Long Location
6128 WOFFORD DR, DALLAS, TX 75227
Unique Key
1296803149
18-00130619
Service Request Number: 18-00130619 • Address: 3440 RUTZ ST, DALLAS, TX 75212 • City Council District: 6
Service Request Number
18-00130619
Address
3440 RUTZ ST, DALLAS, TX 75212
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3
Overall Service Request Due Date
2018-04-06T09:31:19.000
Status
Closed
Created Date
2018-03-23T09:31:19.000
Update Date
2018-03-24T13:53:22.000
Closed Date
2018-03-24T13:53:22.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Web
X Coordinate
2477128.07023126
Y Coordinate
6972130.42629713
Lat Long Location
3440 RUTZ ST, DALLAS, TX 75212
Unique Key
1317749493
18-00107570
Service Request Number: 18-00107570 • Address: 8008 HERB KELLEHER WAY, DALLAS, TX 75235 • City Council District: 2
Service Request Number
18-00107570
Address
8008 HERB KELLEHER WAY, DALLAS, TX 75235
City Council District
2
Department
Aviation
Service Request Type
Taxi - Transportation Complaint - AVI
Ert Estimated Response Time
5
Overall Service Request Due Date
2018-03-30T08:31:23.000
Status
Closed
Created Date
2018-03-11T08:31:23.000
Update Date
2018-03-11T08:31:57.000
Closed Date
2018-03-11T08:31:57.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Proactive
X Coordinate
2475408.36600984
Y Coordinate
6993943.00263998
Lat Long Location
8008 HERB KELLEHER WAY, DALLAS, TX 75235
Unique Key
1316076802
17-00485359
Service Request Number: 17-00485359 • Address: 3857 JORDAN VALLEY RD, DALLAS, TX 75253 • City Council District: 8
Service Request Number
17-00485359
Address
3857 JORDAN VALLEY RD, DALLAS, TX 75253
City Council District
8
Department
Code Compliance District Group
Service Request Type
High Weeds - CCS
Ert Estimated Response Time
5
Overall Service Request Due Date
2017-10-26T07:24:28.000
Status
Closed
Created Date
2017-09-28T07:24:28.000
Update Date
2017-10-26T13:25:55.000
Closed Date
2017-10-26T13:25:55.000
Outcome
Resolved - Referral to Agency/Contractor
Priority
Standard
Method Received Description
Phone
X Coordinate
2539655.88915985
Y Coordinate
6927497.85113981
Lat Long Location
3857 JORDAN VALLEY RD, DALLAS, TX 75253
Unique Key
1296787083
18-00132589
Service Request Number: 18-00132589 • Address: 9990 MARSH LN, DALLAS, 75220 • City Council District: 6
Service Request Number
18-00132589
Address
9990 MARSH LN, DALLAS, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal - Confined Stray - DAS
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-26T04:29:08.000
Status
Closed
Created Date
2018-03-24T04:29:08.000
Update Date
2018-03-24T07:52:05.000
Closed Date
2018-03-24T07:52:05.000
Outcome
Resolved - Animal Picked Up
Priority
Emergency
Method Received Description
Police/Fire Dispatch
X Coordinate
2473144.98445136
Y Coordinate
7007005.82371176
Lat Long Location
9990 MARSH LN, DALLAS, 75220
Unique Key
1317884092
18-00133036
Service Request Number: 18-00133036 • Address: 5507 SWISS AVE, DALLAS, 75214 • City Council District: 14
Service Request Number
18-00133036
Address
5507 SWISS AVE, DALLAS, 75214
City Council District
14
Department
Management Services
Service Request Type
Miscellaneous Service Request - CTY
Ert Estimated Response Time
5
Overall Service Request Due Date
2018-04-09T15:39:56.000
Status
Closed
Created Date
2018-03-24T15:39:56.000
Update Date
2018-03-24T18:46:30.000
Closed Date
2018-03-24T18:46:30.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2501693.30813391
Y Coordinate
6980861.6771895
Lat Long Location
5507 SWISS AVE, DALLAS, 75214
Unique Key
1317921203
18-00106811
Service Request Number: 18-00106811 • Address: 7398 E GREENWAY BLVD, DALLAS, 75209 • City Council District: 13
Service Request Number
18-00106811
Address
7398 E GREENWAY BLVD, DALLAS, 75209
City Council District
13
Department
Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10
Overall Service Request Due Date
2018-07-18T07:33:07.000
Status
Duplicate (open)
Created Date
2018-03-10T07:33:07.000
Update Date
2018-03-10T07:33:07.000
Closed Date
2018-03-10T07:33:07.000
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2485487.03667921
Y Coordinate
6995011.83526015
Lat Long Location
7398 E GREENWAY BLVD, DALLAS, 75209
Unique Key
1316010675
17-00519187
Service Request Number: 17-00519187 • Address: 3209 PALO ALTO DR, DALLAS, TX 75241 • City Council District: 8
Service Request Number
17-00519187
Address
3209 PALO ALTO DR, DALLAS, TX 75241
City Council District
8
Department
Code Compliance District Group
Service Request Type
High Weeds - CCS
Ert Estimated Response Time
5
Overall Service Request Due Date
2017-11-16T21:12:34.000
Status
Closed
Created Date
2017-10-19T21:12:34.000
Update Date
2017-10-26T08:10:05.000
Closed Date
2017-10-26T08:10:05.000
Outcome
Closed - Unable to Confirm/Locate Problem
Priority
Standard
Method Received Description
Proactive
X Coordinate
2500870.18868235
Y Coordinate
6926544.36392074
Lat Long Location
3209 PALO ALTO DR, DALLAS, TX 75241
Unique Key
1299849413
17-00504930
Service Request Number: 17-00504930 • Address: 14305 HAYMEADOW CIR, DALLAS, 75254 • City Council District: 11
Service Request Number
17-00504930
Address
14305 HAYMEADOW CIR, DALLAS, 75254
City Council District
11
Department
Code Compliance District Group
Service Request Type
Litter - CCS
Ert Estimated Response Time
5
Overall Service Request Due Date
2017-11-07T19:21:46.000
Status
Closed
Created Date
2017-10-10T19:21:46.000
Update Date
2017-10-25T14:51:54.000
Closed Date
2017-10-25T14:51:54.000
Outcome
Closed - Unable to Confirm/Locate Problem
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2498830.11442303
Y Coordinate
7030612.99536906
Lat Long Location
14305 HAYMEADOW CIR, DALLAS, 75254
Unique Key
1298624914
17-00522466
Service Request Number: 17-00522466 • Address: 1329 FERN GLEN TRL, DALLAS, TX 75241 • City Council District: 3
Service Request Number
17-00522466
Address
1329 FERN GLEN TRL, DALLAS, TX 75241
City Council District
3
Department
Department of Sanitation Services
Service Request Type
Sanitation Compliment/Complaint - SAN
Ert Estimated Response Time
0
Overall Service Request Due Date
2017-11-06T08:47:49.000
Status
Closed
Created Date
2017-10-23T08:47:49.000
Update Date
2017-10-26T10:01:18.000
Closed Date
2017-10-26T10:01:18.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Phone
X Coordinate
2490620.4350183
Y Coordinate
6933059.67897835
Lat Long Location
1329 FERN GLEN TRL, DALLAS, TX 75241
Unique Key
1300177388
18-00107631
Service Request Number: 18-00107631 • Address: 700 W CANTY ST, DALLAS, TX 75208 • City Council District: 1
Service Request Number
18-00107631
Address
700 W CANTY ST, DALLAS, TX 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal - Loose Dog (Owned) - DAS
Ert Estimated Response Time
1
Overall Service Request Due Date
2018-03-14T10:00:49.000
Status
Closed
Created Date
2018-03-11T10:00:49.000
Update Date
2018-03-11T12:28:31.000
Closed Date
2018-03-11T12:28:31.000
Outcome
Closed - Unable to Confirm/Locate Problem
Priority
Standard
Method Received Description
Proactive
X Coordinate
2480837.3177776
Y Coordinate
6960696.65788938
Lat Long Location
700 W CANTY ST, DALLAS, TX 75208
Unique Key
1316081475
18-00132111
Service Request Number: 18-00132111 • Address: 3428 POPLAR SPRINGS LN, DALLAS, TX 75227 • City Council District: 7
Service Request Number
18-00132111
Address
3428 POPLAR SPRINGS LN, DALLAS, TX 75227
City Council District
7
Department
Department of Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1
Overall Service Request Due Date
2018-03-24T16:07:26.000
Status
Closed
Created Date
2018-03-23T16:07:26.000
Update Date
2018-03-24T12:02:16.000
Closed Date
2018-03-24T12:02:16.000
Outcome
Resolved - Problem Corrected by City
Priority
Emergency
Method Received Description
Phone
X Coordinate
2536189.10361333
Y Coordinate
6966580.96382883
Lat Long Location
3428 POPLAR SPRINGS LN, DALLAS, TX 75227
Unique Key
1317842964
18-00107574
Service Request Number: 18-00107574 • Address: 8008 HERB KELLEHER WAY, DALLAS, TX 75235 • City Council District: 2
Service Request Number
18-00107574
Address
8008 HERB KELLEHER WAY, DALLAS, TX 75235
City Council District
2
Department
Aviation
Service Request Type
Taxi - Transportation Complaint - AVI
Ert Estimated Response Time
5
Overall Service Request Due Date
2018-03-30T08:37:00.000
Status
Closed
Created Date
2018-03-11T08:37:00.000
Update Date
2018-03-11T08:37:31.000
Closed Date
2018-03-11T08:37:31.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Proactive
X Coordinate
2475408.364118
Y Coordinate
6993943.00310163
Lat Long Location
8008 HERB KELLEHER WAY, DALLAS, TX 75235
Unique Key
1316077054
17-00527620
Service Request Number: 17-00527620 • Address: 3616 YORK ST, DALLAS, TX 75210 • City Council District: 7
Service Request Number
17-00527620
Address
3616 YORK ST, DALLAS, TX 75210
City Council District
7
Department
Code Compliance District Group
Service Request Type
Litter - CCS
Ert Estimated Response Time
5
Overall Service Request Due Date
2017-11-22T14:54:39.000
Status
Closed
Created Date
2017-10-25T14:54:39.000
Update Date
2017-10-25T15:01:20.000
Closed Date
2017-10-25T15:01:20.000
Outcome
Resolved - Referral to Agency/Contractor
Priority
Standard
Method Received Description
Proactive
X Coordinate
2507645.86215292
Y Coordinate
6965438.51363266
Lat Long Location
3616 YORK ST, DALLAS, TX 75210
Unique Key
1300585991
17-00508063
Service Request Number: 17-00508063 • Address: 417 S HASKELL AVE, DALLAS, TX 75226 • City Council District: 2
Service Request Number
17-00508063
Address
417 S HASKELL AVE, DALLAS, TX 75226
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3
Overall Service Request Due Date
2017-10-26T14:39:52.000
Status
Closed
Created Date
2017-10-12T14:39:52.000
Update Date
2017-10-26T09:18:54.000
Closed Date
2017-10-26T09:18:54.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Phone
X Coordinate
2500434.61754521
Y Coordinate
6973658.56986803
Lat Long Location
417 S HASKELL AVE, DALLAS, TX 75226
Unique Key
1298889155
18-00132751
Service Request Number: 18-00132751 • Address: 2901 ARIZONA AVE, DALLAS, TX 75216 • City Council District: 4
Service Request Number
18-00132751
Address
2901 ARIZONA AVE, DALLAS, TX 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal - Loose Dog (Owned) - DAS
Ert Estimated Response Time
1
Overall Service Request Due Date
2018-03-27T10:23:17.000
Status
Closed
Created Date
2018-03-24T10:23:17.000
Update Date
2018-03-24T12:53:56.000
Closed Date
2018-03-24T12:53:56.000
Outcome
Resolved - Animal Picked Up
Priority
Emergency
Method Received Description
Proactive
X Coordinate
2485712.13339843
Y Coordinate
6945862.63237586
Lat Long Location
2901 ARIZONA AVE, DALLAS, TX 75216
Unique Key
1317899103
18-00132840
Service Request Number: 18-00132840 • Address: 5215 MONMOUTH LN, DALLAS, TX 75211 • City Council District: 3
Service Request Number
18-00132840
Address
5215 MONMOUTH LN, DALLAS, TX 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal - Owner Surrender - DAS
Ert Estimated Response Time
1
Overall Service Request Due Date
2018-03-27T11:29:50.000
Status
Closed
Created Date
2018-03-24T11:29:50.000
Update Date
2018-03-24T16:05:18.000
Closed Date
2018-03-24T16:05:18.000
Outcome
Resolved - Information Provided
Priority
Emergency
Method Received Description
Phone
X Coordinate
2456526.86170128
Y Coordinate
6956298.46858789
Lat Long Location
5215 MONMOUTH LN, DALLAS, TX 75211
Unique Key
1317905315
18-00106244
Service Request Number: 18-00106244 • Address: C F HAWN SERV N & LAKE JUNE RD, DALLAS, TX • City Council District: 5
Service Request Number
18-00106244
Address
C F HAWN SERV N & LAKE JUNE RD, DALLAS, TX
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal - Safety Obstruction - DAS
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-10T15:29:44.000
Status
Closed
Created Date
2018-03-09T15:29:44.000
Update Date
2018-03-11T07:52:22.000
Closed Date
2018-03-11T07:52:22.000
Outcome
Closed - Unable to Confirm/Locate Problem
Priority
Emergency
Method Received Description
Phone
X Coordinate
2518051.12461088
Y Coordinate
6954663.14274407
Lat Long Location
C F HAWN SERV N & LAKE JUNE RD, DALLAS, TX
Unique Key
1315960480
17-00522230
Service Request Number: 17-00522230 • Address: 5305 RAVEN ROW, DALLAS, TX 75236 • City Council District: 3
Service Request Number
17-00522230
Address
5305 RAVEN ROW, DALLAS, TX 75236
City Council District
3
Department
Fire-Rescue Department
Service Request Type
Smoke Detector Request - DFD
Ert Estimated Response Time
2
Overall Service Request Due Date
2017-11-06T23:25:08.000
Status
Closed
Created Date
2017-10-22T23:25:08.000
Update Date
2017-10-25T15:03:45.000
Closed Date
2017-10-25T15:03:45.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Web
X Coordinate
2461864.34388716
Y Coordinate
6934559.13395769
Lat Long Location
5305 RAVEN ROW, DALLAS, TX 75236
Unique Key
1300147912
17-00266542
Service Request Number: 17-00266542 • Address: 2166 VAN CLEAVE DR, DALLAS, TX 75216 • City Council District: 4
Service Request Number
17-00266542
Address
2166 VAN CLEAVE DR, DALLAS, TX 75216
City Council District
4
Department
Code Compliance District Group
Service Request Type
Substandard Structure - CCS
Ert Estimated Response Time
10
Overall Service Request Due Date
2017-11-22T19:02:50.000
Status
Closed
Created Date
2017-06-05T19:02:50.000
Update Date
2017-10-26T08:30:33.000
Closed Date
2017-10-26T08:30:33.000
Outcome
Resolved - Through Citizen Action
Priority
Standard
Method Received Description
Phone
X Coordinate
2495015.36665883
Y Coordinate
6949915.92546401
Lat Long Location
2166 VAN CLEAVE DR, DALLAS, TX 75216
Unique Key
1275816721
17-00528297
Service Request Number: 17-00528297 • Address: 100 S GOOD LATIMER EXPY, DALLAS, TX 75226 • City Council District: 2
Service Request Number
17-00528297
Address
100 S GOOD LATIMER EXPY, DALLAS, TX 75226
City Council District
2
Department
Aviation
Service Request Type
Ambulance - Transportation Complaint - AVI
Ert Estimated Response Time
10
Overall Service Request Due Date
2017-11-15T08:12:14.000
Status
Closed
Created Date
2017-10-26T08:12:14.000
Update Date
2017-10-26T08:13:05.000
Closed Date
2017-10-26T08:13:05.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Proactive
X Coordinate
2495080.43037992
Y Coordinate
6972212.34654509
Lat Long Location
100 S GOOD LATIMER EXPY, DALLAS, TX 75226
Unique Key
1300652378
17-00528138
Service Request Number: 17-00528138 • Address: 1324 W CANTERBURY CT, DALLAS, TX 75208 • City Council District: 1
Service Request Number
17-00528138
Address
1324 W CANTERBURY CT, DALLAS, TX 75208
City Council District
1
Department
Department of Sanitation Services
Service Request Type
Recycle - Missed - SAN
Ert Estimated Response Time
1
Overall Service Request Due Date
2017-10-30T20:11:26.000
Status
Closed
Created Date
2017-10-25T20:11:26.000
Update Date
2017-10-26T11:54:42.000
Closed Date
2017-10-26T11:54:42.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Web
X Coordinate
2478043.63717334
Y Coordinate
6963715.64954449
Lat Long Location
1324 W CANTERBURY CT, DALLAS, TX 75208
Unique Key
1300628982
18-00133568
Service Request Number: 18-00133568 • Address: S BECKLEY AVE & HALSEY ST, DALLAS, TX • City Council District: 4
Service Request Number
18-00133568
Address
S BECKLEY AVE & HALSEY ST, DALLAS, TX
City Council District
4
Department
Police Department
Service Request Type
Narcotics/Vice Complaints - DPD
Ert Estimated Response Time
5
Overall Service Request Due Date
2018-04-24T13:21:28.000
Status
Closed
Created Date
2018-03-25T13:21:28.000
Update Date
2018-04-23T06:02:16.000
Closed Date
2018-04-23T06:02:16.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Phone
X Coordinate
2484278.36994589
Y Coordinate
6945538.95965173
Lat Long Location
S BECKLEY AVE & HALSEY ST, DALLAS, TX
Unique Key
1317971425
18-00105510
Service Request Number: 18-00105510 • Address: 2707 SAN MEDINA AVE, DALLAS, TX 75228 • City Council District: 9
Service Request Number
18-00105510
Address
2707 SAN MEDINA AVE, DALLAS, TX 75228
City Council District
9
Department
Transportation Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-11T12:18:58.000
Status
Closed
Created Date
2018-03-09T12:18:58.000
Update Date
2018-03-10T13:29:56.000
Closed Date
2018-03-10T13:29:56.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Phone
X Coordinate
2531172.14530992
Y Coordinate
6990893.63902446
Lat Long Location
2707 SAN MEDINA AVE, DALLAS, TX 75228
Unique Key
1315915745
17-00522008
Service Request Number: 17-00522008 • Address: 2639 EXETER AVE, DALLAS, 75216 • City Council District: 4
Service Request Number
17-00522008
Address
2639 EXETER AVE, DALLAS, 75216
City Council District
4
Department
Fire-Rescue Department
Service Request Type
Smoke Detector Request - DFD
Ert Estimated Response Time
2
Overall Service Request Due Date
2017-11-06T14:17:08.000
Status
Closed
Created Date
2017-10-22T14:17:08.000
Update Date
2017-10-25T15:02:18.000
Closed Date
2017-10-25T15:02:18.000
Outcome
Closed - Unable to Confirm/Locate Problem
Priority
Standard
Method Received Description
Phone
X Coordinate
2496847.77524847
Y Coordinate
6943972.12501542
Lat Long Location
2639 EXETER AVE, DALLAS, 75216
Unique Key
1300121071
17-00526138
Service Request Number: 17-00526138 • Address: 6707 NORWAY RD, DALLAS, TX 75230 • City Council District: 13
Service Request Number
17-00526138
Address
6707 NORWAY RD, DALLAS, TX 75230
City Council District
13
Department
Department of Sanitation Services
Service Request Type
Recycling - Roll Cart - SAN
Ert Estimated Response Time
3
Overall Service Request Due Date
2017-11-02T16:57:06.000
Status
Closed
Created Date
2017-10-24T16:57:06.000
Update Date
2017-10-26T15:19:55.000
Closed Date
2017-10-26T15:19:55.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Phone
X Coordinate
2493417.75414366
Y Coordinate
7010403.98247962
Lat Long Location
6707 NORWAY RD, DALLAS, TX 75230
Unique Key
1300459605
17-00522367
Service Request Number: 17-00522367 • Address: 16204 DALMALLEY LN, DALLAS, 75248 • City Council District: 12
Service Request Number
17-00522367
Address
16204 DALMALLEY LN, DALLAS, 75248
City Council District
12
Department
Department of Sanitation Services
Service Request Type
Garbage - Missed - SAN
Ert Estimated Response Time
1
Overall Service Request Due Date
2017-10-26T08:14:33.000
Status
Closed
Created Date
2017-10-23T08:14:33.000
Update Date
2017-10-25T16:32:43.000
Closed Date
2017-10-25T16:07:01.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2496704.17276895
Y Coordinate
7041322.34628083
Lat Long Location
16204 DALMALLEY LN, DALLAS, 75248
Unique Key
1300171036
18-00107577
Service Request Number: 18-00107577 • Address: HEDGDON DR & MALLORY DR, DALLAS, TX • City Council District: 4
Service Request Number
18-00107577
Address
HEDGDON DR & MALLORY DR, DALLAS, TX
City Council District
4
Department
Department of Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1
Overall Service Request Due Date
2018-03-12T08:42:09.000
Status
Closed
Created Date
2018-03-11T08:42:09.000
Update Date
2018-03-11T11:09:47.000
Closed Date
2018-03-11T11:09:47.000
Outcome
Resolved - Problem Corrected by City
Priority
Emergency
Method Received Description
Mobile Apps
X Coordinate
2503124.85007393
Y Coordinate
6944584.31542861
Lat Long Location
HEDGDON DR & MALLORY DR, DALLAS, TX
Unique Key
1316077245
17-00511199
Service Request Number: 17-00511199 • Address: 1301 W WHEATLAND RD, DALLAS, TX 75232 • City Council District: 8
Service Request Number
17-00511199
Address
1301 W WHEATLAND RD, DALLAS, TX 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal - Bite - DAS
Ert Estimated Response Time
0
Overall Service Request Due Date
2017-10-16T19:39:43.000
Status
Closed
Created Date
2017-10-14T19:39:43.000
Update Date
2017-10-25T17:15:06.000
Closed Date
2017-10-25T17:15:06.000
Outcome
Resolved - Animal Picked Up
Priority
Emergency
Method Received Description
Police/Fire Dispatch
X Coordinate
2478754.67151154
Y Coordinate
6922631.93639216
Lat Long Location
1301 W WHEATLAND RD, DALLAS, TX 75232
Unique Key
1299174092
17-00510929
Service Request Number: 17-00510929 • Address: 672 N PLYMOUTH RD, DALLAS, 75211 • City Council District: 1
Service Request Number
17-00510929
Address
672 N PLYMOUTH RD, DALLAS, 75211
City Council District
1
Department
Street Services
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3
Overall Service Request Due Date
2017-10-30T11:42:25.000
Status
Closed
Created Date
2017-10-14T11:42:25.000
Update Date
2017-10-26T14:47:06.000
Closed Date
2017-10-26T14:47:06.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2471928.04107938
Y Coordinate
6960117.78140774
Lat Long Location
672 N PLYMOUTH RD, DALLAS, 75211
Unique Key
1299135232
18-00130573
Service Request Number: 18-00130573 • Address: 3700 ODESSA ST, DALLAS, TX 75212 • City Council District: 6
Service Request Number
18-00130573
Address
3700 ODESSA ST, DALLAS, TX 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal - Stray Dog - DAS
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-28T09:13:39.000
Status
Closed
Created Date
2018-03-23T09:13:39.000
Update Date
2018-03-24T07:26:56.000
Closed Date
2018-03-24T07:26:56.000
Outcome
Closed - Unable to Confirm/Locate Problem
Priority
Standard
Method Received Description
Phone
X Coordinate
2459766.48646726
Y Coordinate
6973057.86590324
Lat Long Location
3700 ODESSA ST, DALLAS, TX 75212
Unique Key
1317746049
17-00525196
Service Request Number: 17-00525196 • Address: 9002 ARBORSIDE DR, DALLAS, TX 75243 • City Council District: 10
Service Request Number
17-00525196
Address
9002 ARBORSIDE DR, DALLAS, TX 75243
City Council District
10
Department
Department of Sanitation Services
Service Request Type
Brush/Bulk Items - Missed - SAN
Ert Estimated Response Time
2
Overall Service Request Due Date
2017-11-07T11:46:52.000
Status
Closed
Created Date
2017-10-24T11:46:52.000
Update Date
2017-10-25T14:19:39.000
Closed Date
2017-10-25T14:19:39.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Phone
X Coordinate
2506739.33297706
Y Coordinate
7015136.96632696
Lat Long Location
9002 ARBORSIDE DR, DALLAS, TX 75243
Unique Key
1300389123
17-00526625
Service Request Number: 17-00526625 • Address: 718 ELWAYNE AVE, DALLAS, TX 75217 • City Council District: 5
Service Request Number
17-00526625
Address
718 ELWAYNE AVE, DALLAS, TX 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal - Loose Dog (Owned) - DAS
Ert Estimated Response Time
1
Overall Service Request Due Date
2017-10-28T08:53:10.000
Status
Closed
Created Date
2017-10-25T08:53:10.000
Update Date
2017-10-26T07:56:34.000
Closed Date
2017-10-26T07:56:34.000
Outcome
Resolved - Citation Issued
Priority
Emergency
Method Received Description
Proactive
X Coordinate
2519611.63216659
Y Coordinate
6951394.76950299
Lat Long Location
718 ELWAYNE AVE, DALLAS, TX 75217
Unique Key
1300516948
18-00089577
Service Request Number: 18-00089577 • Address: 4476 AVONDALE AVE, DALLAS, 75219 • City Council District: 14
Service Request Number
18-00089577
Address
4476 AVONDALE AVE, DALLAS, 75219
City Council District
14
Department
Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10
Overall Service Request Due Date
2018-07-09T05:42:38.000
Status
Duplicate (closed)
Created Date
2018-03-01T05:42:38.000
Update Date
2018-03-24T05:54:57.000
Closed Date
2018-03-24T05:54:58.000
Priority
Standard
Method Received Description
Mobile Apps
X Coordinate
2490828.48458591
Y Coordinate
6984518.66864155
Lat Long Location
4476 AVONDALE AVE, DALLAS, 75219
Unique Key
1314737039
17-00527488
Service Request Number: 17-00527488 • Address: 2225 TISINGER AVE, DALLAS, TX 75228 • City Council District: 9
Service Request Number
17-00527488
Address
2225 TISINGER AVE, DALLAS, TX 75228
City Council District
9
Department
Department of Sanitation Services
Service Request Type
Recycling - Roll Cart - SAN
Ert Estimated Response Time
3
Overall Service Request Due Date
2017-11-03T14:05:08.000
Status
Closed
Created Date
2017-10-25T14:05:08.000
Update Date
2017-10-26T16:10:44.000
Closed Date
2017-10-26T16:10:44.000
Outcome
Resolved - Problem Corrected by City
Priority
Standard
Method Received Description
Phone
X Coordinate
2529243.46966279
Y Coordinate
6996963.85229327
Lat Long Location
2225 TISINGER AVE, DALLAS, TX 75228
Unique Key
1300576298
17-00429004
Service Request Number: 17-00429004 • Address: 3929 SHELLEY BLVD, DALLAS, TX 75211 • City Council District: 1
Service Request Number
17-00429004
Address
3929 SHELLEY BLVD, DALLAS, TX 75211
City Council District
1
Department
Code Compliance District Group
Service Request Type
High Weeds - CCS
Ert Estimated Response Time
5
Overall Service Request Due Date
2017-09-25T21:44:14.000
Status
Closed
Created Date
2017-08-25T21:44:14.000
Update Date
2017-10-26T11:12:16.000
Closed Date
2017-10-26T11:12:16.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Phone
X Coordinate
2465390.10034061
Y Coordinate
6951755.73917779
Lat Long Location
3929 SHELLEY BLVD, DALLAS, TX 75211
Unique Key
1292013911
18-00107555
Service Request Number: 18-00107555 • Address: SOPHORA DR & IRONWOOD LN, DALLAS, TX • City Council District: 3
Service Request Number
18-00107555
Address
SOPHORA DR & IRONWOOD LN, DALLAS, TX
City Council District
3
Department
Street Services
Service Request Type
Tree down/low limbs - Emergency - PBW
Ert Estimated Response Time
0
Overall Service Request Due Date
2018-03-14T07:49:49.000
Status
Closed
Created Date
2018-03-11T07:49:49.000
Update Date
2018-03-11T10:43:19.000
Closed Date
2018-03-11T10:43:19.000
Outcome
Resolved - Referral to Agency/Contractor
Priority
Emergency
Method Received Description
Phone
X Coordinate
2446100.93512778
Y Coordinate
6912367.38457085
Lat Long Location
SOPHORA DR & IRONWOOD LN, DALLAS, TX
Unique Key
1316075473
17-00327059
Service Request Number: 17-00327059 • Address: 2238 LAWRENCE ST, DALLAS, TX 75215 • City Council District: 7
Service Request Number
17-00327059
Address
2238 LAWRENCE ST, DALLAS, TX 75215
City Council District
7
Department
Code Compliance District Group
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10
Overall Service Request Due Date
2017-08-17T15:12:43.000
Status
Closed
Created Date
2017-07-06T15:12:43.000
Update Date
2017-10-26T08:44:57.000
Closed Date
2017-10-26T08:44:57.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Phone
X Coordinate
2503638.64473706
Y Coordinate
6960085.17248344
Lat Long Location
2238 LAWRENCE ST, DALLAS, TX 75215
Unique Key
1282738328
18-00107572
Service Request Number: 18-00107572 • Address: 8008 HERB KELLEHER WAY, DALLAS, TX 75235 • City Council District: 2
Service Request Number
18-00107572
Address
8008 HERB KELLEHER WAY, DALLAS, TX 75235
City Council District
2
Department
Aviation
Service Request Type
Taxi - Transportation Complaint - AVI
Ert Estimated Response Time
5
Overall Service Request Due Date
2018-03-30T08:34:31.000
Status
Closed
Created Date
2018-03-11T08:34:31.000
Update Date
2018-03-11T08:35:05.000
Closed Date
2018-03-11T08:35:06.000
Outcome
Resolved - Information Provided
Priority
Standard
Method Received Description
Proactive
X Coordinate
2475408.36600984
Y Coordinate
6993943.00263998
Lat Long Location
8008 HERB KELLEHER WAY, DALLAS, TX 75235
Unique Key
1316076923
17-00525682
Service Request Number: 17-00525682 • Address: 3836 ECHO BROOK LN, DALLAS, TX 75229 • City Council District: 13
Service Request Number
17-00525682
Address
3836 ECHO BROOK LN, DALLAS, TX 75229
City Council District
13
Department
Department of Sanitation Services
Service Request Type
Cost Plus - SAN
Ert Estimated Response Time
3
Overall Service Request Due Date
2017-11-02T14:35:42.000
Status
Closed
Created Date
2017-10-24T14:35:42.000
Update Date
2017-10-25T15:41:08.000
Closed Date
2017-10-25T15:41:08.000
Priority
Standard
Method Received Description
Phone
X Coordinate
2475046.05279093
Y Coordinate
7011205.14794164
Lat Long Location
3836 ECHO BROOK LN, DALLAS, TX 75229
Unique Key
1300422925
17-00545834
Service Request Number: 17-00545834 • Address: 5004 COLUMBIA AVE, DALLAS, TX 75214 • City Council District: 2
Service Request Number
17-00545834
Address
5004 COLUMBIA AVE, DALLAS, TX 75214
City Council District
2
Department
Code Compliance District Group
Service Request Type
Dumpster Violation - CCS
Ert Estimated Response Time
10
Overall Service Request Due Date
2018-02-06T08:19:56.000
Status
Closed
Created Date
2017-11-07T08:19:56.000
Update Date
2018-03-24T18:29:41.000
Closed Date
2018-03-24T18:29:41.000
Outcome
Resolved - Through Citizen Action
Priority
Standard
Method Received Description
Phone
X Coordinate
2502567.22137789
Y Coordinate
6977124.71559545
Lat Long Location
5004 COLUMBIA AVE, DALLAS, TX 75214
Unique Key
1302059680
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