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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00060840
Service Request Number: 22-00060840 • Address: 7325 VALLEJO DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00060840
Address
7325 VALLEJO DR, DALLAS, TX, 75227
City Council District
5
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-04T00:59:00.000
Status
Closed
Created Date
2022-02-16T14:04:41.000
Update Date
2023-06-08T23:39:43.000
Closed Date
2022-03-02T16:25:20.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001OmQsAAK
Lat Location
(32.75559427276224000,-96.69745782102542000)
23-00062084
Service Request Number: 23-00062084 • Address: 5539 BELMONT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00062084
Address
5539 BELMONT AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-02-15T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:29:28.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-10T17:15:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000057pQQAAY
Lat Location
(32.81740590122322500,-96.77382595066290000)
26-00090914
Service Request Number: 26-00090914 • Address: 3440 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00090914
Address
3440 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T12:33:55.000
Update Date
2026-03-09T09:00:22.000
Closed Date
2026-03-09T08:14:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aAovzAAC
Lat Location
(33.00067160133643500,-96.86158505791270000)
26-00156088
Service Request Number: 26-00156088 • Address: 7517 MARY DAN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00156088
Address
7517 MARY DAN DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:30:39.000
Update Date
2026-04-14T18:26:49.000
Closed Date
2026-04-14T18:26:07.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001i32xuAAA
Lat Location
(32.72882866211946000,-96.69305687122036000)
26-00085278
Service Request Number: 26-00085278 • Address: 10105 BETTYWOOD LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00085278
Address
10105 BETTYWOOD LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T14:53:27.000
Update Date
2026-03-09T09:10:04.000
Closed Date
2026-03-09T09:10:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZSousAAD
Lat Location
(32.92321683812136000,-96.71096193120418000)
20-01002217
Service Request Number: 20-01002217 • Address: 6249 LOVETT AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
20-01002217
Address
6249 LOVETT AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-06T13:38:37.000
Update Date
2023-06-09T03:49:45.000
Closed Date
2020-12-10T15:45:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aRjuVAAS
Lat Location
(32.77811199947719000,-96.70977672509522000)
26-00280283
Service Request Number: 26-00280283 • Address: 8942 ROCKLEDGE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00280283
Address
8942 ROCKLEDGE DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-13T23:59:00.000
Status
Closed
Created Date
2026-06-26T09:39:47.000
Update Date
2026-06-28T10:01:31.000
Closed Date
2026-06-26T09:59:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yZUUtAAO
Lat Location
(32.74264591419142000,-96.66760957260561000)
23-00514318
Service Request Number: 23-00514318 • Address: 6047 GOODWIN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00514318
Address
6047 GOODWIN AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-11-09T12:06:29.000
Status
Closed
Created Date
2023-11-08T12:06:29.000
Update Date
2023-11-08T12:06:34.000
Closed Date
2023-11-08T12:06:29.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006czYBAAY
Lat Location
(32.82398387556937000,-96.76268728865400000)
20-01001072
Service Request Number: 20-01001072 • Address: 4146 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01001072
Address
4146 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-13T23:59:00.000
Status
Closed
Created Date
2020-10-06T10:36:29.000
Update Date
2023-06-09T03:49:33.000
Closed Date
2020-10-14T14:50:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aRg6dAAC
Lat Location
(32.72641664062019400,-96.88757410174418000)
26-00089693
Service Request Number: 26-00089693 • Address: 16939 DAVENPORT CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00089693
Address
16939 DAVENPORT CT, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:47:08.000
Update Date
2026-03-09T10:13:56.000
Closed Date
2026-03-09T10:13:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a0LC7AAM
Lat Location
(32.98034984713218000,-96.79557159563406000)
24-00496325
Service Request Number: 24-00496325 • Address: 4019 DARIEN ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00496325
Address
4019 DARIEN ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-15T23:59:00.000
Status
Closed
Created Date
2024-10-12T11:14:50.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-12T12:34:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000DPsk5AAD
Lat Location
(32.79151357363030400,-96.85254636222140000)
26-00317541
Service Request Number: 26-00317541 • Address: 11109 ALEDO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00317541
Address
11109 ALEDO DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-19T21:27:20.000
Update Date
2026-07-24T10:47:58.000
Closed Date
2026-07-24T10:47:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000023c373AAA
Lat Location
(32.84725337593321400,-96.68182238548673000)
26-00080353
Service Request Number: 26-00080353 • Address: 3932 PICTURELINE DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00080353
Address
3932 PICTURELINE DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-27T18:18:30.000
Update Date
2026-03-09T16:21:38.000
Closed Date
2026-03-09T16:21:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YoCd1AAF
Lat Location
(32.69534989116858000,-96.88434066924091000)
26-00093827
Service Request Number: 26-00093827 • Address: 6270 MALCOLM DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00093827
Address
6270 MALCOLM DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-16T18:36:51.000
Update Date
2026-03-09T08:38:56.000
Closed Date
2026-03-09T08:38:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aWYsYAAW
Lat Location
(32.83007931056178600,-96.75720408855823000)
25-00576739
Service Request Number: 25-00576739 • Address: 3700 GILBERT AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00576739
Address
3700 GILBERT AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-11T00:59:00.000
Status
Closed
Created Date
2025-12-08T18:17:33.000
Update Date
2025-12-08T19:22:22.000
Closed Date
2025-12-08T19:22:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001IbOJtAAN
Lat Location
(32.81283904218954500,-96.80188626401319000)
21-00503914
Service Request Number: 21-00503914 • Address: 4828 HOVENKAMP DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00503914
Address
4828 HOVENKAMP DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-17T23:59:00.000
Status
Closed
Created Date
2021-06-03T15:44:15.000
Update Date
2023-06-09T00:53:41.000
Closed Date
2021-06-07T09:57:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mj6vnAAA
Lat Location
(32.78186519458123000,-96.70585580689347000)
22-00368703
Service Request Number: 22-00368703 • Address: 4520 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00368703
Address
4520 W LOVERS LN, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-08-22T11:45:24.000
Update Date
2023-06-08T03:07:57.000
Closed Date
2022-08-26T10:06:27.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003NxKTAA0
Lat Location
(32.85105870918806000,-96.83251057282742000)
25-00565724
Service Request Number: 25-00565724 • Address: 9015 GLEN SPRINGS CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00565724
Address
9015 GLEN SPRINGS CIR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-06T00:59:00.000
Status
Closed
Created Date
2025-11-30T12:58:02.000
Update Date
2025-12-02T17:37:49.000
Closed Date
2025-12-02T17:37:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GvGG2AAN
Lat Location
(32.90049501217893600,-96.72986226578345000)
26-00111310
Service Request Number: 26-00111310 • Address: PLANO RD & FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00111310
Address
PLANO RD & FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-19T00:21:13.000
Update Date
2026-03-19T01:40:34.000
Closed Date
2026-03-19T01:40:33.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001cfaluAAA
Lat Location
(32.90903959938512500,-96.70059527799984000)
26-00066400
Service Request Number: 26-00066400 • Address: 426 SOUTHPORT DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00066400
Address
426 SOUTHPORT DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Helping Hands - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-02-19T11:45:15.000
Update Date
2026-03-18T10:54:52.000
Closed Date
2026-03-18T10:54:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001X4TPiAAN
Lat Location
(32.65677940668595600,-96.82759619977216000)
26-00285350
Service Request Number: 26-00285350 • Address: 5107 CLUBVIEW DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00285350
Address
5107 CLUBVIEW DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-09-09T23:59:00.000
Status
Closed
Created Date
2026-06-29T15:26:32.000
Update Date
2026-07-24T12:13:26.000
Closed Date
2026-07-24T12:13:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001z9m1nAAA
Lat Location
(32.68314936006092000,-96.85012378540690000)
25-00191737
Service Request Number: 25-00191737 • Address: 4722 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00191737
Address
4722 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-28T09:16:30.000
Update Date
2025-05-02T12:48:33.000
Closed Date
2025-05-02T12:48:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ex9WUAAY
Lat Location
(32.75881326258785000,-96.74906533723976000)
25-00185163
Service Request Number: 25-00185163 • Address: 19021 MIDWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00185163
Address
19021 MIDWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T21:47:04.000
Update Date
2025-04-30T15:14:33.000
Closed Date
2025-04-30T15:14:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRe3xAAC
Lat Location
(33.01075795177690000,-96.84395722798777000)
25-00105459
Service Request Number: 25-00105459 • Address: 3316 LIGHT POINTE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00105459
Address
3316 LIGHT POINTE DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:38:46.000
Update Date
2025-03-11T09:12:51.000
Closed Date
2025-03-11T09:12:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y41wPAAR
Lat Location
(32.80545902527457000,-96.67706393839140000)
25-00499685
Service Request Number: 25-00499685 • Address: 1918 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00499685
Address
1918 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed
Created Date
2025-10-15T12:22:41.000
Update Date
2025-10-16T16:04:29.000
Closed Date
2025-10-16T16:04:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000016VN1BAAW
Lat Location
(32.76340859379548000,-96.77475329791764000)
24-00548674
Service Request Number: 24-00548674 • Address: 2622 S ERVAY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00548674
Address
2622 S ERVAY ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-12-30T16:21:01.000
Status
Closed
Created Date
2024-11-13T16:21:02.000
Update Date
2024-12-12T13:49:05.000
Closed Date
2024-12-12T13:49:04.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Ily81AAB
Lat Location
(32.76493455477809000,-96.78075959123531000)
23-00404044
Service Request Number: 23-00404044 • Address: 3402 SUNNYVALE ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00404044
Address
3402 SUNNYVALE ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-31T23:59:00.000
Status
Closed
Created Date
2023-08-30T07:08:29.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-08-30T10:07:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006CQNhAAO
Lat Location
(32.71449863026667000,-96.78587271810764000)
24-00561494
Service Request Number: 24-00561494 • Address: 11105 EASTVIEW CIR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00561494
Address
11105 EASTVIEW CIR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-25T18:59:00.000
Status
Closed
Created Date
2024-11-21T11:02:10.000
Update Date
2024-11-21T12:06:16.000
Closed Date
2024-11-21T12:06:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000JzbhFAAR
Lat Location
(32.89891872916594000,-96.78988135498882000)
21-00503862
Service Request Number: 21-00503862 • Address: 1154 N JUSTIN AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00503862
Address
1154 N JUSTIN AVE, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-03T15:36:36.000
Update Date
2023-06-09T00:53:41.000
Closed Date
2021-06-17T14:20:55.000
Priority
Priority
Method Received Description
Proactive
Unique Key
500t000000mj6YQAAY
Lat Location
(32.75526318207736000,-96.91130605278596000)
25-00056124
Service Request Number: 25-00056124 • Address: 3152 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00056124
Address
3152 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-13T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-02-05T17:24:00.000
Update Date
2025-02-07T16:41:52.000
Closed Date
2025-02-07T16:41:50.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TkKMRAA3
Lat Location
(32.65669193099482500,-96.77134157135612000)
21-00656604
Service Request Number: 21-00656604 • Address: 2814 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00656604
Address
2814 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-20T23:59:00.000
Status
Closed
Created Date
2021-07-15T21:12:39.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-19T12:52:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL3ZCAA0
Lat Location
(32.71290617059576000,-96.81316818878568000)
26-00091341
Service Request Number: 26-00091341 • Address: 7238 CASA LOMA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00091341
Address
7238 CASA LOMA AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T15:44:11.000
Update Date
2026-03-09T11:07:42.000
Closed Date
2026-03-09T11:07:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aEZ79AAG
Lat Location
(32.81121239553327500,-96.73358539767040000)
26-00239901
Service Request Number: 26-00239901 • Address: 500 COMMERCE ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00239901
Address
500 COMMERCE ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-03T10:47:55.000
Update Date
2026-06-03T12:13:35.000
Closed Date
2026-06-03T12:13:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001t14hLAAQ
Lat Location
(32.77796800994441600,-96.80758705493010000)
26-00093816
Service Request Number: 26-00093816 • Address: 1525 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093816
Address
1525 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Utility Obstruction - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T15:48:34.000
Update Date
2026-03-09T08:34:03.000
Closed Date
2026-03-09T08:34:01.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aWJWwAAO
Lat Location
(32.74659472739812600,-96.84564130543255000)
26-00094303
Service Request Number: 26-00094303 • Address: 8116 GREENSPAN AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00094303
Address
8116 GREENSPAN AVE, DALLAS, TX, 75232
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:27:01.000
Update Date
2026-03-09T13:08:41.000
Closed Date
2026-03-09T13:08:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaJJrAAM
Lat Location
(32.64827697642925000,-96.83130831272310000)
26-00093745
Service Request Number: 26-00093745 • Address: 2303 W FIVE MILE PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00093745
Address
2303 W FIVE MILE PKWY, DALLAS, TX, 75224
City Council District
4
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Stopped Up - Hazardous - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:45:57.000
Update Date
2026-03-09T14:30:18.000
Closed Date
2026-03-09T14:30:02.000
Outcome
Information Provided
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aW0HOAA0
Lat Location
(32.70244170358030500,-96.85533055094318000)
21-00442897
Service Request Number: 21-00442897 • Address: 3023 JUNE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00442897
Address
3023 JUNE DR, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:02:26.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-27T09:00:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6nlAAC
Lat Location
(32.72310901927964000,-96.87012435797055000)
23-00551877
Service Request Number: 23-00551877 • Address: 4912 LAHOMA ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00551877
Address
4912 LAHOMA ST, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-05T20:40:24.000
Update Date
2023-12-07T16:29:19.000
Closed Date
2023-12-07T16:29:19.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006neZfAAI
Lat Location
(32.82063812598714000,-96.81947480059542000)
22-00397532
Service Request Number: 22-00397532 • Address: 614 NEOMI AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00397532
Address
614 NEOMI AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-09-13T23:59:00.000
Status
Closed
Created Date
2022-09-12T14:09:05.000
Update Date
2023-06-08T02:48:33.000
Closed Date
2022-09-12T14:09:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003XsAGAA0
Lat Location
(32.72249625257297400,-96.71645294998635000)
21-00760536
Service Request Number: 21-00760536 • Address: 5642 YOLANDA CIR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00760536
Address
5642 YOLANDA CIR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-26T23:59:00.000
Status
Closed
Created Date
2021-08-17T13:35:55.000
Update Date
2023-06-09T00:21:05.000
Closed Date
2021-08-23T08:45:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pwVWAAA2
Lat Location
(32.88784893582068500,-96.81191340950647000)
24-00425130
Service Request Number: 24-00425130 • Address: 9600 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00425130
Address
9600 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-04T23:59:00.000
Status
Closed
Created Date
2024-09-01T16:05:28.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-09-01T16:19:29.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006ttmnAAA
Lat Location
(32.87868410922846600,-96.72321467934921000)
21-00615361
Service Request Number: 21-00615361 • Address: 3574 BOLIVAR DR, DALLAS, TX, 75220 • City Council District: 2
Service Request Number
21-00615361
Address
3574 BOLIVAR DR, DALLAS, TX, 75220
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-04T23:59:00.000
Status
Closed
Created Date
2021-07-03T00:22:32.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-03T01:05:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lbiNaAAI
Lat Location
(32.86512562691121000,-96.85907412794198000)
22-00292214
Service Request Number: 22-00292214 • Address: 2831 PLEASANT DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00292214
Address
2831 PLEASANT DR, DALLAS, TX, 75227
City Council District
5
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:29:58.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-13T15:09:46.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qdpdAAA
Lat Location
(32.75966999079789600,-96.67830138872314000)
21-00473839
Service Request Number: 21-00473839 • Address: N COCKRELL HILL RD & DALLAS FT WORTH TPKE WB, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00473839
Address
N COCKRELL HILL RD & DALLAS FT WORTH TPKE WB, DALLAS, TX, 75211
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:42:23.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T08:27:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOvyMAAS
Lat Location
(32.76678739160779000,-96.89593513411687000)
26-00095276
Service Request Number: 26-00095276 • Address: 2600 LIVE OAK ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00095276
Address
2600 LIVE OAK ST, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:18:41.000
Update Date
2026-03-09T17:21:06.000
Closed Date
2026-03-09T17:20:48.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ahI66AAE
Lat Location
(32.78759489103577000,-96.79036602040358000)
23-00108103
Service Request Number: 23-00108103 • Address: 9921 VISTADALE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00108103
Address
9921 VISTADALE DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2023-03-09T11:02:29.000
Update Date
2023-06-07T01:40:07.000
Closed Date
2023-03-30T07:42:23.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005HJNDAA4
Lat Location
(32.88858860568450000,-96.71559335253488000)
23-00547496
Service Request Number: 23-00547496 • Address: 3982 CEDARBRUSH DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00547496
Address
3982 CEDARBRUSH DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:37:31.000
Update Date
2023-12-05T08:44:34.000
Closed Date
2023-12-05T08:44:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mKpwAAE
Lat Location
(32.90785096341273000,-96.84452080287382000)
21-00999961
Service Request Number: 21-00999961 • Address: 6407 GLENDORA AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00999961
Address
6407 GLENDORA AVE, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-12-31T00:59:00.000
Status
Closed
Created Date
2021-12-27T21:31:31.000
Update Date
2023-06-08T23:58:47.000
Closed Date
2021-12-29T16:10:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIUG1AAO
Lat Location
(32.88539973594989000,-96.79620127131884000)
26-00071660
Service Request Number: 26-00071660 • Address: 4414 STIGALL ST, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00071660
Address
4414 STIGALL ST, DALLAS, TX, 75209
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-23T11:45:39.000
Update Date
2026-03-09T15:15:19.000
Closed Date
2026-03-09T15:15:18.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001XiXjBAAV
Lat Location
(32.84843257516017000,-96.83517013135209000)
25-00299305
Service Request Number: 25-00299305 • Address: 6323 N JIM MILLER RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00299305
Address
6323 N JIM MILLER RD, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-06-26T23:59:00.000
Status
Closed
Created Date
2025-06-23T20:34:25.000
Update Date
2025-06-24T15:46:32.000
Closed Date
2025-06-24T15:40:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nH859AAC
Lat Location
(32.80174821018325600,-96.69411352704249000)
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