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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00339823
Service Request Number: 25-00339823 • Address: 2118 RIVIERA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00339823
Address
2118 RIVIERA DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-07-16T23:59:00.000
Status
Closed
Created Date
2025-07-15T13:21:44.000
Update Date
2025-07-15T14:36:00.000
Closed Date
2025-07-15T14:35:59.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000qecLjAAI
Lat Location
(32.72287609175159400,-96.88610944002286000)
25-00440128
Service Request Number: 25-00440128 • Address: 3656 HOWELL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00440128
Address
3656 HOWELL ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-10T21:25:31.000
Update Date
2025-09-11T20:21:26.000
Closed Date
2025-09-11T20:21:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010dfvsAAA
Lat Location
(32.80522556908242000,-96.79447317595722000)
22-00006301
Service Request Number: 22-00006301 • Address: 2824 CAIN BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00006301
Address
2824 CAIN BLVD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-05T19:46:07.000
Update Date
2023-06-08T23:38:58.000
Closed Date
2022-01-06T10:14:30.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000vJtTyAAK
Lat Location
(32.74446341078499500,-96.86598911921868000)
26-00208588
Service Request Number: 26-00208588 • Address: ALTA VISTA LN & ROSSER RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00208588
Address
ALTA VISTA LN & ROSSER RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:20:26.000
Update Date
2026-05-15T13:12:47.000
Closed Date
2026-05-15T13:12:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p9bwyAAA
Lat Location
(32.90429475355747000,-96.84911554723797000)
26-00152391
Service Request Number: 26-00152391 • Address: 6450 LONTOS DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00152391
Address
6450 LONTOS DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T08:12:04.000
Update Date
2026-04-14T17:05:46.000
Closed Date
2026-04-14T17:05:45.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hainfAAA
Lat Location
(32.85431958998360000,-96.74951897704610000)
24-00458725
Service Request Number: 24-00458725 • Address: 5606 CULVER ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00458725
Address
5606 CULVER ST, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-04T23:59:00.000
Status
Closed
Created Date
2024-09-21T13:07:29.000
Update Date
2024-09-23T13:10:04.000
Closed Date
2024-09-23T13:10:03.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000009lBpHAAU
Lat Location
(32.78990241136158000,-96.74619108832400000)
21-00440805
Service Request Number: 21-00440805 • Address: 4807 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00440805
Address
4807 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T10:17:37.000
Update Date
2023-06-09T00:56:26.000
Closed Date
2021-05-20T09:18:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000m9t8DAAQ
Lat Location
(32.85142352537896000,-96.82737320239900000)
26-00205422
Service Request Number: 26-00205422 • Address: 1132 CHURCH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00205422
Address
1132 CHURCH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-13T14:00:17.000
Update Date
2026-05-15T15:45:07.000
Closed Date
2026-05-15T14:59:35.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ollr0AAA
Lat Location
(32.75031897220530000,-96.80783912953224000)
26-00350624
Service Request Number: 26-00350624 • Address: 2206 SURREY AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00350624
Address
2206 SURREY AVE, DALLAS, TX, 75203
City Council District
4
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-27T23:59:00.000
Status
Closed
Created Date
2026-08-07T19:46:10.000
Update Date
2026-08-11T12:30:49.000
Closed Date
2026-08-11T12:30:48.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028Fi39AAC
Lat Location
(32.73098707492744000,-96.79445398427421000)
25-00239907
Service Request Number: 25-00239907 • Address: 5040 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00239907
Address
5040 LEMMON AVE, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-07-08T14:46:31.000
Status
Closed
Created Date
2025-05-22T14:46:31.000
Update Date
2025-06-04T11:27:36.000
Closed Date
2025-06-04T11:27:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000iic6gAAA
Lat Location
(32.82400037391960000,-96.81935681773132000)
24-00419594
Service Request Number: 24-00419594 • Address: 1114 VERMONT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00419594
Address
1114 VERMONT AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-28T19:09:30.000
Update Date
2024-09-04T12:53:31.000
Closed Date
2024-09-04T12:53:28.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000006SAiXAAW
Lat Location
(32.72699030265379000,-96.80837015186187000)
25-00471459
Service Request Number: 25-00471459 • Address: 11138 ITASCA PL, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00471459
Address
11138 ITASCA PL, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-28T14:59:46.000
Update Date
2025-10-28T11:19:03.000
Closed Date
2025-10-28T11:19:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000013PHPCAA4
Lat Location
(32.84760184891927000,-96.67404983670133000)
21-00270813
Service Request Number: 21-00270813 • Address: 10844 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00270813
Address
10844 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-04-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-25T12:26:37.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2021-03-26T11:59:04.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jD234AAC
Lat Location
(32.87635815122660400,-96.88421240978076000)
24-00425136
Service Request Number: 24-00425136 • Address: 5414 URSULA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00425136
Address
5414 URSULA LN, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-02T23:59:00.000
Status
Closed
Created Date
2024-09-01T16:10:57.000
Update Date
2024-09-01T17:29:46.000
Closed Date
2024-09-01T17:29:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006tvOnAAI
Lat Location
(32.89098877957320000,-96.81499598055570000)
22-00292245
Service Request Number: 22-00292245 • Address: 7226 DEBBE DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00292245
Address
7226 DEBBE DR, DALLAS, TX, 75252
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-08-01T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:41:24.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-12T05:51:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qeVyAAI
Lat Location
(32.99369894046856000,-96.77930215765844000)
24-00443415
Service Request Number: 24-00443415 • Address: 3714 LEGENDARY LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00443415
Address
3714 LEGENDARY LN, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-12T12:12:48.000
Update Date
2026-02-06T11:03:04.000
Closed Date
2026-02-06T10:17:23.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs000008St3NAAS
Lat Location
(32.69826643238412000,-96.84278635743658000)
24-00362118
Service Request Number: 24-00362118 • Address: WALNUT HILL LN & SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00362118
Address
WALNUT HILL LN & SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-26T11:18:52.000
Update Date
2024-07-31T17:01:53.000
Closed Date
2024-07-31T17:01:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002DZQEAA4
Lat Location
(32.87870058386070000,-96.73505029553222000)
26-00263004
Service Request Number: 26-00263004 • Address: 3739 DURANGO DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00263004
Address
3739 DURANGO DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-16T14:36:41.000
Update Date
2026-06-18T10:13:23.000
Closed Date
2026-06-18T10:13:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vyyrBAAQ
Lat Location
(32.86734259603993000,-96.85484505691093000)
22-00073775
Service Request Number: 22-00073775 • Address: 5099 VANDELIA ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00073775
Address
5099 VANDELIA ST, DALLAS, TX, 75219
City Council District
2
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-03-07T00:59:00.000
Status
Closed
Created Date
2022-02-27T16:18:27.000
Update Date
2023-06-08T23:36:37.000
Closed Date
2022-03-07T13:01:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001SPtlAAG
Lat Location
(32.82128587479148000,-96.82209284213687000)
25-00565672
Service Request Number: 25-00565672 • Address: 944 STELLA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00565672
Address
944 STELLA AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-06T00:59:00.000
Status
Closed
Created Date
2025-11-30T12:08:00.000
Update Date
2025-12-05T15:58:07.000
Closed Date
2025-12-05T15:57:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Gv4LJAAZ
Lat Location
(32.72759734721693000,-96.80925586558389000)
25-00475036
Service Request Number: 25-00475036 • Address: 11445 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00475036
Address
11445 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-14T00:59:00.000
Status
Closed
Created Date
2025-09-30T12:23:13.000
Update Date
2025-10-01T16:44:23.000
Closed Date
2025-10-01T16:44:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013jzLFAAY
Lat Location
(32.85061180335248000,-96.68191438864040000)
26-00095191
Service Request Number: 26-00095191 • Address: 12500 TI BLVD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00095191
Address
12500 TI BLVD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:36:50.000
Update Date
2026-03-09T16:50:02.000
Closed Date
2026-03-09T16:50:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001agknZAAQ
Lat Location
(32.90918571534733400,-96.75854003072140000)
21-00442820
Service Request Number: 21-00442820 • Address: 2222 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00442820
Address
2222 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:53:13.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-20T10:53:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6UTAA0
Lat Location
(32.72122724153745600,-96.82033208471210000)
26-00094905
Service Request Number: 26-00094905 • Address: 9842 AUDELIA RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094905
Address
9842 AUDELIA RD, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:59:36.000
Update Date
2026-03-09T14:59:56.000
Closed Date
2026-03-09T14:59:36.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001add2iAAA
Lat Location
(32.88190777020131000,-96.71765464696112000)
23-00326931
Service Request Number: 23-00326931 • Address: 2222 HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00326931
Address
2222 HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-17T14:59:08.000
Update Date
2023-07-31T14:41:54.000
Closed Date
2023-07-31T14:41:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005wBk3AAE
Lat Location
(32.67610836652891500,-96.85454202634821000)
26-00347436
Service Request Number: 26-00347436 • Address: 13402 BAYARD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00347436
Address
13402 BAYARD CIR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T09:28:53.000
Update Date
2026-08-08T15:08:47.000
Closed Date
2026-08-06T13:13:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027nn5mAAA
Lat Location
(32.93011473697354000,-96.70998390392160000)
26-00254633
Service Request Number: 26-00254633 • Address: 8714 SAN LEANDRO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00254633
Address
8714 SAN LEANDRO DR, DALLAS, TX, 75218
City Council District
9
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-26T23:59:00.000
Status
Closed
Created Date
2026-06-11T12:41:48.000
Update Date
2026-06-18T11:01:18.000
Closed Date
2026-06-18T10:35:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001uwNGQAA2
Lat Location
(32.81829559980357000,-96.70502072100008000)
26-00094022
Service Request Number: 26-00094022 • Address: 4817 ALAN DALE LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00094022
Address
4817 ALAN DALE LN, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-09T09:57:23.000
Update Date
2026-03-09T10:00:56.000
Closed Date
2026-03-09T10:00:54.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aXSBbAAO
Lat Location
(32.85875539606682000,-96.82947052070183000)
23-00295154
Service Request Number: 23-00295154 • Address: 8504 ARROYO VERDA DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00295154
Address
8504 ARROYO VERDA DR, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-13T23:59:00.000
Status
Closed
Created Date
2023-06-28T13:10:45.000
Update Date
2023-07-10T12:54:59.000
Closed Date
2023-07-10T12:54:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005pmmWAAQ
Lat Location
(32.65578680345310400,-96.94467300624437000)
26-00079000
Service Request Number: 26-00079000 • Address: 8711 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00079000
Address
8711 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-01T00:59:00.000
Status
Closed
Created Date
2026-02-27T08:13:25.000
Update Date
2026-02-27T17:22:00.000
Closed Date
2026-02-27T17:22:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YeWmfAAF
Lat Location
(32.71977640083052000,-96.67166235754530000)
21-00775977
Service Request Number: 21-00775977 • Address: 2734 TEXAS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00775977
Address
2734 TEXAS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-27T23:59:00.000
Status
Closed
Created Date
2021-08-21T19:13:55.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-31T09:29:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pyl6TAAQ
Lat Location
(32.72377162032097000,-96.86441327946510000)
24-00492093
Service Request Number: 24-00492093 • Address: 5211 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492093
Address
5211 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-10T07:59:15.000
Update Date
2024-10-15T16:17:45.000
Closed Date
2024-10-15T16:17:45.000
Outcome
Service Complete
Priority
Standard
Method Received Description
311-App
Unique Key
500cs00000Cws7ZAAR
Lat Location
(32.74491218080335000,-96.75963479394434000)
26-00076050
Service Request Number: 26-00076050 • Address: 4641 KUSHLA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00076050
Address
4641 KUSHLA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T14:51:26.000
Update Date
2026-03-09T22:19:45.000
Closed Date
2026-03-09T22:19:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YIEy5AAH
Lat Location
(32.68638058270276000,-96.80756920613021000)
23-00312331
Service Request Number: 23-00312331 • Address: 660 YORKTOWN ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
23-00312331
Address
660 YORKTOWN ST, DALLAS, TX, 75208
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-09T23:59:00.000
Status
Closed
Created Date
2023-07-08T17:28:04.000
Update Date
2023-07-08T17:41:59.000
Closed Date
2023-07-08T17:41:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005tADtAAM
Lat Location
(32.77086980586989000,-96.83370347811241000)
25-00081708
Service Request Number: 25-00081708 • Address: 5602 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00081708
Address
5602 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-25T14:44:25.000
Update Date
2025-03-05T14:18:58.000
Closed Date
2025-03-05T14:18:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000W4T7RAAV
Lat Location
(32.80204916144150000,-96.75720035874124000)
25-00277758
Service Request Number: 25-00277758 • Address: 9463 CRIMNSON CT, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00277758
Address
9463 CRIMNSON CT, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-06-12T23:59:00.000
Status
Closed
Created Date
2025-06-11T14:38:08.000
Update Date
2025-06-12T09:27:19.000
Closed Date
2025-06-12T09:27:19.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000lWE0qAAG
Lat Location
(32.66933960345597400,-96.66200717693934000)
25-00516034
Service Request Number: 25-00516034 • Address: 6400 CHESLEY LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00516034
Address
6400 CHESLEY LN, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-10-25T21:07:30.000
Update Date
2026-05-15T13:16:33.000
Closed Date
2026-05-15T13:16:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000190Ct8AAE
Lat Location
(32.84674526941956400,-96.75279754284044000)
26-00086345
Service Request Number: 26-00086345 • Address: 7000 SCYENE RD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00086345
Address
7000 SCYENE RD, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-18T23:59:00.000
Status
Closed
Created Date
2026-03-04T09:59:53.000
Update Date
2026-03-09T11:58:31.000
Closed Date
2026-03-09T11:58:30.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00001Zc16VAAR
Lat Location
(32.76323228479083000,-96.70060597592631000)
25-00305583
Service Request Number: 25-00305583 • Address: 13607 FAR HILLS LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00305583
Address
13607 FAR HILLS LN, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-11T23:59:00.000
Status
Closed
Created Date
2025-06-26T14:07:23.000
Update Date
2026-05-15T13:31:46.000
Closed Date
2026-05-15T13:31:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000noIf4AAE
Lat Location
(32.93313798944089400,-96.77918039388581000)
25-00422685
Service Request Number: 25-00422685 • Address: 800 ANN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00422685
Address
800 ANN AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-09T18:59:00.000
Status
Closed
Created Date
2025-09-01T21:17:35.000
Update Date
2025-09-05T16:48:59.000
Closed Date
2025-09-05T16:48:25.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ywtT0AAI
Lat Location
(32.78696375759778000,-96.76351435736397000)
23-00113305
Service Request Number: 23-00113305 • Address: 12027 EXCELSIOR WAY, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00113305
Address
12027 EXCELSIOR WAY, DALLAS, TX, 75230
City Council District
11
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-03-24T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-12T07:25:58.000
Update Date
2023-06-07T01:40:49.000
Closed Date
2023-03-13T08:58:41.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005IGpQAAW
Lat Location
(32.91286748166264400,-96.79723300224028000)
25-00213584
Service Request Number: 25-00213584 • Address: 4014 W CLARENDON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00213584
Address
4014 W CLARENDON DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-05-09T23:59:00.000
Status
Closed
Created Date
2025-05-08T18:43:55.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-05-09T12:55:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000ggcjpAAA
Lat Location
(32.73486565193689000,-96.88637606184999000)
24-00492084
Service Request Number: 24-00492084 • Address: 7145 SORCEY RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00492084
Address
7145 SORCEY RD, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T07:52:12.000
Update Date
2024-10-11T10:35:17.000
Closed Date
2024-10-11T10:35:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwl1FAAR
Lat Location
(32.63510094190162000,-96.94659401635161000)
26-00095072
Service Request Number: 26-00095072 • Address: 9416 SILVER FALLS BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095072
Address
9416 SILVER FALLS BLVD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-03-09T15:56:19.000
Update Date
2026-03-09T16:04:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ag4I8AAI
Lat Location
(32.70409975088220000,-96.66111386343717000)
22-00137733
Service Request Number: 22-00137733 • Address: 2401 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00137733
Address
2401 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-04-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-04-09T17:05:27.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-11T07:20:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001n0qlAAA
Lat Location
(32.77941589452305000,-96.86075515271791000)
22-00246418
Service Request Number: 22-00246418 • Address: 9454 TIMBERLEAF DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00246418
Address
9454 TIMBERLEAF DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:14:23.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-20T11:43:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002QxmjAAC
Lat Location
(32.90645130622658000,-96.73442737362001000)
25-00036169
Service Request Number: 25-00036169 • Address: BROWDER ST & BLAKENEY ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
25-00036169
Address
BROWDER ST & BLAKENEY ST, DALLAS, TX, 75215
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-28T18:59:00.000
Status
Closed
Created Date
2025-01-27T18:15:40.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-01-28T11:15:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000S4SjzAAF
Lat Location
(32.77190895236139000,-96.79232621903293000)
26-00171656
Service Request Number: 26-00171656 • Address: 9511 MACOMBA CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00171656
Address
9511 MACOMBA CT, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-30T23:59:00.000
Status
Closed
Created Date
2026-04-23T17:11:40.000
Update Date
2026-04-24T16:44:36.000
Closed Date
2026-04-24T16:44:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001k3B8pAAE
Lat Location
(32.73280673442848600,-96.65778112636010000)
24-00176836
Service Request Number: 24-00176836 • Address: 2930 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00176836
Address
2930 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-17T14:34:59.000
Update Date
2024-04-29T14:55:53.000
Closed Date
2024-04-29T14:55:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007hEmfAAE
Lat Location
(32.65190186997606500,-96.77356130818636000)
26-00078913
Service Request Number: 26-00078913 • Address: 5619 BELMONT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00078913
Address
5619 BELMONT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T23:23:59.000
Update Date
2026-03-09T15:14:15.000
Closed Date
2026-03-09T15:14:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YcjUgAAJ
Lat Location
(32.81744685056786000,-96.77195750655773000)
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