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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00321374
Service Request Number: 22-00321374 • Address: 7041 BRIARMEADOW DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00321374
Address
7041 BRIARMEADOW DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-08-02T23:59:00.000
Status
Closed
Created Date
2022-07-28T20:14:54.000
Update Date
2023-06-08T03:17:13.000
Closed Date
2022-08-03T07:55:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000033Ib9AAE
Lat Location
(32.88103354241418000,-96.78435645870984000)
21-00826553
Service Request Number: 21-00826553 • Address: 4601 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00826553
Address
4601 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-09-15T23:59:00.000
Status
Closed
Created Date
2021-09-08T10:20:41.000
Update Date
2023-06-09T00:26:46.000
Closed Date
2021-09-24T10:49:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000qv1Z3AAI
Lat Location
(32.74930966174531500,-96.76320508730460000)
26-00016024
Service Request Number: 26-00016024 • Address: 4710 LAKE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00016024
Address
4710 LAKE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T15:34:08.000
Update Date
2026-01-21T17:03:26.000
Closed Date
2026-01-21T17:03:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001P0CLeAAN
Lat Location
(32.81305448337070000,-96.82598840311157000)
21-00917019
Service Request Number: 21-00917019 • Address: 2436 S BELT LINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00917019
Address
2436 S BELT LINE RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-28T23:59:00.000
Status
Closed
Created Date
2021-10-21T22:39:50.000
Update Date
2023-06-09T00:07:34.000
Closed Date
2021-10-25T16:49:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000sonMoAAI
Lat Location
(32.66814826540850400,-96.61162019327448000)
23-00326931
Service Request Number: 23-00326931 • Address: 2222 HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00326931
Address
2222 HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-17T14:59:08.000
Update Date
2023-07-31T14:41:54.000
Closed Date
2023-07-31T14:41:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005wBk3AAE
Lat Location
(32.67610836652891500,-96.85454202634821000)
23-00201915
Service Request Number: 23-00201915 • Address: 214 W BROOKLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00201915
Address
214 W BROOKLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-05-12T23:59:00.000
Status
Closed
Created Date
2023-05-05T15:47:24.000
Update Date
2023-06-07T01:09:21.000
Closed Date
2023-06-06T14:17:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ZPQTAA4
Lat Location
(32.73916474441110000,-96.82492761781582000)
24-00013888
Service Request Number: 24-00013888 • Address: 2060 JOAN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00013888
Address
2060 JOAN DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-19T00:59:00.000
Status
Closed
Created Date
2024-01-10T13:45:31.000
Update Date
2024-01-19T12:31:14.000
Closed Date
2024-01-19T12:31:14.000
Outcome
Request Documented
Priority
MCC
Method Received Description
Phone
Unique Key
5008z0000071oBBAAY
Lat Location
(32.74802803629384600,-96.69717218140575000)
22-00044704
Service Request Number: 22-00044704 • Address: 3306 TUMALO TRL, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00044704
Address
3306 TUMALO TRL, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-04T16:44:42.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-10T18:35:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Kmh9AAC
Lat Location
(32.78226841716400500,-96.90558427710556000)
26-00079000
Service Request Number: 26-00079000 • Address: 8711 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00079000
Address
8711 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-01T00:59:00.000
Status
Closed
Created Date
2026-02-27T08:13:25.000
Update Date
2026-02-27T17:22:00.000
Closed Date
2026-02-27T17:22:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YeWmfAAF
Lat Location
(32.71977640083052000,-96.67166235754530000)
21-00775977
Service Request Number: 21-00775977 • Address: 2734 TEXAS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00775977
Address
2734 TEXAS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-27T23:59:00.000
Status
Closed
Created Date
2021-08-21T19:13:55.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-31T09:29:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pyl6TAAQ
Lat Location
(32.72377162032097000,-96.86441327946510000)
26-00093252
Service Request Number: 26-00093252 • Address: 2337 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00093252
Address
2337 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:33:49.000
Update Date
2026-03-09T10:21:44.000
Closed Date
2026-03-09T10:21:24.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRmPuAAK
Lat Location
(32.75040365697460500,-96.75862999272002000)
26-00344914
Service Request Number: 26-00344914 • Address: 7399 VALLEY GLEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00344914
Address
7399 VALLEY GLEN DR, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T19:08:07.000
Update Date
2026-08-08T10:51:16.000
Closed Date
2026-08-06T10:50:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027LwiKAAS
Lat Location
(32.79629612021860000,-96.72521227779556000)
21-00727507
Service Request Number: 21-00727507 • Address: 9414 TIMBERBLUFF RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
21-00727507
Address
9414 TIMBERBLUFF RD, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-20T23:59:00.000
Status
Closed
Created Date
2021-08-06T13:18:00.000
Update Date
2023-06-09T00:48:02.000
Closed Date
2021-08-24T10:35:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBVDrAAO
Lat Location
(32.63573897509668000,-96.94852037742801000)
26-00270400
Service Request Number: 26-00270400 • Address: GREENVILLE AVE & WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00270400
Address
GREENVILLE AVE & WALNUT HILL LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T08:50:12.000
Update Date
2026-06-21T11:33:36.000
Closed Date
2026-06-21T11:33:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wsgwQAAQ
Lat Location
(32.88325115469320000,-96.75937808073537000)
24-00470973
Service Request Number: 24-00470973 • Address: 5400 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00470973
Address
5400 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-08T18:59:00.000
Status
Closed
Created Date
2024-09-27T23:20:10.000
Update Date
2024-10-04T13:06:43.000
Closed Date
2024-10-04T13:06:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000AlTKBAA3
Lat Location
(32.82303894743072400,-96.82735765524801000)
22-00220558
Service Request Number: 22-00220558 • Address: 5309 PENNRIDGE LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00220558
Address
5309 PENNRIDGE LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-06T23:59:00.000
Status
Closed
Created Date
2022-05-27T09:21:53.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-06-03T16:52:25.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002IGuWAAW
Lat Location
(32.68075571131698000,-96.80883045072058000)
26-00022163
Service Request Number: 26-00022163 • Address: 2642 W JEFFERSON BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00022163
Address
2642 W JEFFERSON BLVD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2026-07-09T23:59:00.000
Status
Closed
Created Date
2026-01-16T09:09:22.000
Update Date
2026-03-09T13:16:12.000
Closed Date
2026-03-09T13:15:55.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001PxXYxAAN
Lat Location
(32.74754910306424400,-96.86165547770864000)
24-00409649
Service Request Number: 24-00409649 • Address: 2719 CROSS ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
24-00409649
Address
2719 CROSS ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-22T16:47:24.000
Update Date
2024-08-30T15:13:23.000
Closed Date
2024-08-30T15:13:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000005cKNsAAM
Lat Location
(32.76916701293282000,-96.75006998618707000)
22-00138831
Service Request Number: 22-00138831 • Address: 3707 MT RANIER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00138831
Address
3707 MT RANIER ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-11T13:40:04.000
Update Date
2023-06-08T23:10:58.000
Closed Date
2022-04-11T15:50:04.000
Priority
Emergency
Method Received Description
API
Unique Key
5008z000001nO92AAE
Lat Location
(32.74721360782652000,-96.87938914249646000)
25-00323427
Service Request Number: 25-00323427 • Address: 2357 LIGHT SHORE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00323427
Address
2357 LIGHT SHORE DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-14T23:59:00.000
Status
Closed
Created Date
2025-07-07T10:49:03.000
Update Date
2025-07-11T09:20:50.000
Closed Date
2025-07-11T09:20:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000pGXvVAAW
Lat Location
(32.80667443062602500,-96.67550339826742000)
21-00459746
Service Request Number: 21-00459746 • Address: 8623 TRITON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00459746
Address
8623 TRITON LN, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-05-24T11:12:37.000
Status
Closed
Created Date
2021-05-21T11:12:37.000
Update Date
2023-06-09T00:57:52.000
Closed Date
2021-05-21T11:12:37.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mCTM6AAO
Lat Location
(32.75383825088601000,-96.67341640206975000)
22-00246418
Service Request Number: 22-00246418 • Address: 9454 TIMBERLEAF DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00246418
Address
9454 TIMBERLEAF DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:14:23.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-20T11:43:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002QxmjAAC
Lat Location
(32.90645130622658000,-96.73442737362001000)
25-00004071
Service Request Number: 25-00004071 • Address: 12811 C F HAWN FWY WB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00004071
Address
12811 C F HAWN FWY WB, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-01-24T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-01-03T21:10:35.000
Update Date
2025-01-22T10:54:21.000
Closed Date
2025-01-22T09:19:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P0rp9AAB
Lat Location
(32.67995408259351000,-96.60972174577344000)
26-00351321
Service Request Number: 26-00351321 • Address: 1227 CABOT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00351321
Address
1227 CABOT DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T15:29:22.000
Update Date
2026-08-08T16:15:29.000
Closed Date
2026-08-08T16:15:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028LUiEAAW
Lat Location
(32.69929633432337000,-96.68014551718542000)
24-00017394
Service Request Number: 24-00017394 • Address: 7499 DALEWOOD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00017394
Address
7499 DALEWOOD LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-27T18:59:00.000
Status
Closed
Created Date
2024-01-12T10:19:34.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2024-01-24T12:33:05.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000072f6jAAA
Lat Location
(32.84948913266044000,-96.73323291153693000)
24-00176836
Service Request Number: 24-00176836 • Address: 2930 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00176836
Address
2930 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-17T14:34:59.000
Update Date
2024-04-29T14:55:53.000
Closed Date
2024-04-29T14:55:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007hEmfAAE
Lat Location
(32.65190186997606500,-96.77356130818636000)
26-00343539
Service Request Number: 26-00343539 • Address: 115 N JESTER AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00343539
Address
115 N JESTER AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-04T10:35:24.000
Update Date
2026-08-08T12:07:12.000
Closed Date
2026-08-06T12:06:23.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027DyanAAC
Lat Location
(32.74565868188265000,-96.87292868577596000)
26-00321196
Service Request Number: 26-00321196 • Address: 8661 S HAMPTON RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00321196
Address
8661 S HAMPTON RD, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-21T16:14:19.000
Update Date
2026-08-07T15:39:32.000
Closed Date
2026-08-07T15:39:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000248EC9AAM
Lat Location
(32.64248604857057000,-96.85735097094646000)
24-00110532
Service Request Number: 24-00110532 • Address: 5609 SOUTHWESTERN BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
24-00110532
Address
5609 SOUTHWESTERN BLVD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-06-03T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-03-10T15:35:17.000
Update Date
2026-08-07T12:57:56.000
Closed Date
2024-06-05T08:12:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007ROz4AAG
Lat Location
(32.85719141822778000,-96.81716950354975000)
21-00683258
Service Request Number: 21-00683258 • Address: 4202 CICERO ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00683258
Address
4202 CICERO ST, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-24T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-23T15:57:31.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-07-23T19:45:04.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000ooGE6AAM
Lat Location
(32.70763240219149000,-96.77557205862378000)
23-00151987
Service Request Number: 23-00151987 • Address: 6818 HYACINTH LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00151987
Address
6818 HYACINTH LN, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-04-04T19:52:09.000
Update Date
2023-06-07T01:38:35.000
Closed Date
2023-04-04T22:11:47.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005PKaWAAW
Lat Location
(32.99078793727047000,-96.78652966367820000)
22-00044525
Service Request Number: 22-00044525 • Address: 6631 MISSY DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00044525
Address
6631 MISSY DR, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-08T00:59:00.000
Status
Closed
Created Date
2022-02-04T13:39:07.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-02-05T12:02:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001KhcFAAS
Lat Location
(32.99934686616110000,-96.78835413318119000)
20-01074867
Service Request Number: 20-01074867 • Address: POSTAL WAY & W COMMERCE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01074867
Address
POSTAL WAY & W COMMERCE ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2020-10-30T23:59:00.000
Status
Closed
Created Date
2020-10-29T09:08:42.000
Update Date
2023-06-09T03:26:41.000
Closed Date
2020-10-29T09:38:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjQo0AAE
Lat Location
(32.77287715547147000,-96.86313835429743000)
22-00553075
Service Request Number: 22-00553075 • Address: 4222 MT ROYAL ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00553075
Address
4222 MT ROYAL ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-21T18:17:49.000
Update Date
2023-06-08T02:11:06.000
Closed Date
2022-12-27T17:31:42.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004XTYSAA4
Lat Location
(32.74693652296086600,-96.88869140853178000)
26-00086498
Service Request Number: 26-00086498 • Address: 8315 CADENZA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00086498
Address
8315 CADENZA LN, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:50:40.000
Update Date
2026-03-09T08:17:05.000
Closed Date
2026-03-09T08:12:18.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdGEmAAN
Lat Location
(32.80748675360076000,-96.68041305298860000)
23-00005103
Service Request Number: 23-00005103 • Address: 2924 EAGLE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00005103
Address
2924 EAGLE DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-10T00:59:00.000
Status
Closed
Created Date
2023-01-04T13:29:37.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-09T17:55:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004g57uAAA
Lat Location
(32.71538547976299000,-96.77973166857511000)
26-00092176
Service Request Number: 26-00092176 • Address: N PEARL ST & WOODALL RODGERS FWY WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00092176
Address
N PEARL ST & WOODALL RODGERS FWY WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:44:26.000
Update Date
2026-03-09T10:19:53.000
Closed Date
2026-03-09T10:19:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLUqfAAG
Lat Location
(32.79054976498870400,-96.80043239736601000)
25-00010750
Service Request Number: 25-00010750 • Address: 8613 OLD HICKORY TRL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00010750
Address
8613 OLD HICKORY TRL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-01-10T00:59:00.000
Status
Closed
Created Date
2025-01-08T14:38:35.000
Update Date
2025-01-08T17:24:37.000
Closed Date
2025-01-08T17:24:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000PdMGnAAN
Lat Location
(32.64475855090049000,-96.86568894689279000)
23-00528850
Service Request Number: 23-00528850 • Address: 8347 COPPERTOWNE CT, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00528850
Address
8347 COPPERTOWNE CT, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-11-20T00:59:00.000
Status
Closed
Created Date
2023-11-17T14:23:55.000
Update Date
2023-11-17T20:30:04.000
Closed Date
2023-11-17T20:30:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006giazAAA
Lat Location
(32.89705241324893600,-96.72682397013930000)
26-00320458
Service Request Number: 26-00320458 • Address: CAMPBELL RD & PRESTON TRAIL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00320458
Address
CAMPBELL RD & PRESTON TRAIL DR, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-19T23:59:00.000
Status
In Progress
Created Date
2026-07-21T12:09:38.000
Update Date
2026-07-24T15:01:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000242qK9AAI
Lat Location
(32.98394927117812600,-96.80620743526630000)
26-00092179
Service Request Number: 26-00092179 • Address: MERRELL RD & WEBB CHAPEL RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00092179
Address
MERRELL RD & WEBB CHAPEL RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:48:36.000
Update Date
2026-03-09T10:19:22.000
Closed Date
2026-03-09T10:19:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLWKbAAO
Lat Location
(32.88779721142331000,-96.87053095950105000)
23-00371767
Service Request Number: 23-00371767 • Address: 4591 LARUE ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00371767
Address
4591 LARUE ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-17T23:59:00.000
Status
Closed
Created Date
2023-08-10T16:48:09.000
Update Date
2023-08-16T15:12:04.000
Closed Date
2023-08-16T15:12:03.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000065LX0AAM
Lat Location
(32.71363856813801600,-96.89567530673645000)
25-00191752
Service Request Number: 25-00191752 • Address: HARWICH DR & LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00191752
Address
HARWICH DR & LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-28T09:20:38.000
Update Date
2025-04-29T13:55:11.000
Closed Date
2025-04-29T13:55:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000ewXFyAAM
Lat Location
(32.87900840480742000,-96.86807713923181000)
25-00467307
Service Request Number: 25-00467307 • Address: 4001 PRES GEORGE BUSH TPKE WB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00467307
Address
4001 PRES GEORGE BUSH TPKE WB, DALLAS, TX, 75287
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-09T23:59:00.000
Status
Closed
Created Date
2025-09-25T16:13:08.000
Update Date
2025-09-25T19:59:19.000
Closed Date
2025-09-25T19:59:04.000
Outcome
Work in progress close
Priority
Standard
Method Received Description
API
Unique Key
500cs0000135BLdAAM
Lat Location
(33.01305547396593000,-96.84351548202937000)
24-00343924
Service Request Number: 24-00343924 • Address: 17946 MARY MARGARET ST, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00343924
Address
17946 MARY MARGARET ST, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-07-23T23:59:00.000
Status
Closed
Created Date
2024-07-16T12:42:41.000
Update Date
2024-07-22T16:57:06.000
Closed Date
2024-07-22T16:57:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001OkfUAAS
Lat Location
(32.99637064026348600,-96.86275748513785000)
20-01106711
Service Request Number: 20-01106711 • Address: 5100 BROOKVIEW DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
20-01106711
Address
5100 BROOKVIEW DR, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:14:11.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-12T10:45:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blTBWAA2
Lat Location
(32.86879221374779500,-96.82160251873208000)
23-00547519
Service Request Number: 23-00547519 • Address: 2710 GLENFIELD AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00547519
Address
2710 GLENFIELD AVE, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-02T14:03:37.000
Update Date
2023-12-08T11:42:37.000
Closed Date
2023-12-08T11:42:36.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mLQCAA2
Lat Location
(32.71668334016481000,-96.86428769858387000)
21-00442922
Service Request Number: 21-00442922 • Address: 10670 ALEDO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00442922
Address
10670 ALEDO DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:04:50.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T15:04:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6y0AAC
Lat Location
(32.84177996688989000,-96.68320446685614000)
26-00150281
Service Request Number: 26-00150281 • Address: 3809 GRAND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00150281
Address
3809 GRAND AVE, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-10T22:40:36.000
Update Date
2026-04-14T07:39:46.000
Closed Date
2026-04-14T07:39:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hMnYgAAK
Lat Location
(32.77997183865514000,-96.76189073478379000)
23-00392842
Service Request Number: 23-00392842 • Address: 12200 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00392842
Address
12200 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-28T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:15:40.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-08-28T11:36:44.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Phone
Unique Key
5008z0000069szbAAA
Lat Location
(32.86418417263256000,-96.66544900554713000)
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