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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00523145
Service Request Number: 24-00523145 • Address: 6628 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00523145
Address
6628 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-28T22:05:42.000
Update Date
2024-11-13T15:51:51.000
Closed Date
2024-11-13T15:51:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000GFBrZAAX
Lat Location
(32.83756554855115000,-96.74692327756600000)
24-00564933
Service Request Number: 24-00564933 • Address: 7839 CLAREMONT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00564933
Address
7839 CLAREMONT DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-28T00:59:00.000
Status
Closed
Created Date
2024-11-23T14:30:10.000
Update Date
2024-11-25T17:45:32.000
Closed Date
2024-11-25T17:45:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KJShrAAH
Lat Location
(32.79663917991833000,-96.71310065839799000)
25-00091251
Service Request Number: 25-00091251 • Address: 8114 SANTA CLARA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00091251
Address
8114 SANTA CLARA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T11:28:07.000
Update Date
2025-03-06T18:12:10.000
Closed Date
2025-03-06T18:12:09.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Wu4jKAAR
Lat Location
(32.80980721605852000,-96.72033026812205000)
21-00267031
Service Request Number: 21-00267031 • Address: 3822 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00267031
Address
3822 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:50:28.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-07T16:57:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jChUvAAK
Lat Location
(32.72639799268967000,-96.88241063264708000)
21-00682603
Service Request Number: 21-00682603 • Address: 8901 HIGH PLAIN LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
21-00682603
Address
8901 HIGH PLAIN LN, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:04:19.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-07-23T16:04:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooBUgAAM
Lat Location
(32.64245077841620500,-96.95083081898270000)
22-00299086
Service Request Number: 22-00299086 • Address: 9707 HARPERS LN, DALLAS, TX, 75019 • City Council District: 6
Service Request Number
22-00299086
Address
9707 HARPERS LN, DALLAS, TX, 75019
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:08:23.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-14T17:08:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tb0SAAQ
Lat Location
(32.93904721039481000,-96.98431922335175000)
22-00257745
Service Request Number: 22-00257745 • Address: 3497 WEBB GARDEN DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00257745
Address
3497 WEBB GARDEN DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-23T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:14:49.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-24T15:59:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckFuAAI
Lat Location
(32.88316305747768000,-96.86254521150174000)
26-00094771
Service Request Number: 26-00094771 • Address: E DAVIS ST & N PATTON AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00094771
Address
E DAVIS ST & N PATTON AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:16:07.000
Update Date
2026-03-09T18:28:47.000
Closed Date
2026-03-09T18:28:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acWGGAA2
Lat Location
(32.74944499064578000,-96.82021534841330000)
25-00532885
Service Request Number: 25-00532885 • Address: 3518 REED LN, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00532885
Address
3518 REED LN, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:29:03.000
Update Date
2025-11-07T15:50:37.000
Closed Date
2025-11-07T15:50:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001BfuozAAB
Lat Location
(32.76499443416767600,-96.74887532701493000)
26-00092888
Service Request Number: 26-00092888 • Address: 3948 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092888
Address
3948 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T09:08:03.000
Update Date
2026-03-09T13:50:18.000
Closed Date
2026-03-09T13:50:17.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQEdFAAW
Lat Location
(32.81231901485194400,-96.79718592644461000)
26-00150872
Service Request Number: 26-00150872 • Address: 7151 LIBRARY LN, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00150872
Address
7151 LIBRARY LN, DALLAS, TX, 75232
City Council District
8
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-11T13:17:32.000
Update Date
2026-04-14T14:54:35.000
Closed Date
2026-04-14T14:54:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hPzexAAC
Lat Location
(32.66163190846006600,-96.84185662673856000)
26-00155334
Service Request Number: 26-00155334 • Address: 4148 PLUTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00155334
Address
4148 PLUTO ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:03:48.000
Update Date
2026-04-14T12:55:26.000
Closed Date
2026-04-14T12:55:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hxb77AAA
Lat Location
(32.79254954595670000,-96.89095095172807000)
26-00347395
Service Request Number: 26-00347395 • Address: 2100 BUTLER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00347395
Address
2100 BUTLER ST, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T09:13:39.000
Update Date
2026-08-08T14:59:14.000
Closed Date
2026-08-06T14:57:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027lmtmAAA
Lat Location
(32.81358608405804000,-96.83928085627879000)
26-00093655
Service Request Number: 26-00093655 • Address: 11600 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093655
Address
11600 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T00:54:17.000
Update Date
2026-03-09T07:36:28.000
Closed Date
2026-03-09T07:36:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aUOnfAAG
Lat Location
(32.90588244917843000,-96.71751556153707000)
24-00492141
Service Request Number: 24-00492141 • Address: 2230 HARDING ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492141
Address
2230 HARDING ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:23:01.000
Update Date
2024-10-10T08:38:59.000
Closed Date
2024-10-10T08:38:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CxIjZAAV
Lat Location
(32.74741955245450000,-96.75836531724117000)
21-00022762
Service Request Number: 21-00022762 • Address: 6721 PUTTING GREEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00022762
Address
6721 PUTTING GREEN DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-16T00:59:00.000
Status
Closed
Created Date
2021-01-08T13:37:43.000
Update Date
2023-06-09T02:43:30.000
Closed Date
2021-01-22T10:14:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000eeJWFAA2
Lat Location
(32.66646817816377000,-96.84265579106375000)
25-00074211
Service Request Number: 25-00074211 • Address: 5902 PRESTON OAKS RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00074211
Address
5902 PRESTON OAKS RD, DALLAS, TX, 75254
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-24T18:59:00.000
Status
Closed
Created Date
2025-02-20T14:39:52.000
Update Date
2025-02-21T12:45:30.000
Closed Date
2025-02-21T12:45:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VPsubAAD
Lat Location
(32.94187273236095600,-96.80598528602077000)
22-00275262
Service Request Number: 22-00275262 • Address: 7816 COLEBROOK ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275262
Address
7816 COLEBROOK ST, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:06:44.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T08:27:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnbgAAA
Lat Location
(32.74782538074122600,-96.68789912010399000)
26-00095425
Service Request Number: 26-00095425 • Address: 405 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00095425
Address
405 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:41:50.000
Update Date
2026-03-09T21:46:08.000
Closed Date
2026-03-09T21:46:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ainsdAAA
Lat Location
(32.78334894340476000,-96.83011872531446000)
24-00609747
Service Request Number: 24-00609747 • Address: 1818 W RED BIRD LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00609747
Address
1818 W RED BIRD LN, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-07T00:59:00.000
Status
Closed
Created Date
2024-12-27T17:38:31.000
Update Date
2024-12-31T17:53:14.000
Closed Date
2024-12-31T17:53:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OFmWLAA1
Lat Location
(32.67159362158326000,-96.84968688466944000)
26-00016088
Service Request Number: 26-00016088 • Address: 2130 SHEA RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00016088
Address
2130 SHEA RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T15:52:34.000
Update Date
2026-01-15T11:44:11.000
Closed Date
2026-01-15T10:57:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001OznGqAAJ
Lat Location
(32.82897292346870000,-96.85368408369142000)
24-00508567
Service Request Number: 24-00508567 • Address: 3556 W LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00508567
Address
3556 W LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-11-08T18:59:00.000
Status
Closed
Created Date
2024-10-20T12:45:27.000
Update Date
2024-11-07T18:39:15.000
Closed Date
2024-11-07T11:59:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000EmlNxAAJ
Lat Location
(32.83094372777098600,-96.73048752218038000)
23-00392818
Service Request Number: 23-00392818 • Address: 10517 CASTLEROCK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00392818
Address
10517 CASTLEROCK DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-07T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:03:53.000
Update Date
2023-08-24T12:52:07.000
Closed Date
2023-08-24T12:52:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069tb1AAA
Lat Location
(32.74093746964134500,-96.64354427406158000)
20-00985503
Service Request Number: 20-00985503 • Address: 12787 SULTANA ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-00985503
Address
12787 SULTANA ST, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-09T23:59:00.000
Status
Closed
Created Date
2020-09-30T21:21:34.000
Update Date
2023-06-09T03:54:05.000
Closed Date
2020-10-08T17:17:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000ZkpjgAAB
Lat Location
(32.67829326030639000,-96.61318641128473000)
26-00086465
Service Request Number: 26-00086465 • Address: HAGGAR WAY & PEELER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00086465
Address
HAGGAR WAY & PEELER ST, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:41:17.000
Update Date
2026-03-09T08:53:12.000
Closed Date
2026-03-09T08:52:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdbELAAZ
Lat Location
(32.83108789295893000,-96.83269091511181000)
26-00110774
Service Request Number: 26-00110774 • Address: 12314 BELLAFONTE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00110774
Address
12314 BELLAFONTE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-03-18T15:40:20.000
Update Date
2026-03-19T12:58:56.000
Closed Date
2026-03-19T12:58:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cayDnAAI
Lat Location
(32.91565091646153000,-96.75968145979317000)
24-00458714
Service Request Number: 24-00458714 • Address: 5627 TWINEING ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00458714
Address
5627 TWINEING ST, DALLAS, TX, 75227
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-01T18:59:00.000
Status
Closed
Created Date
2024-09-21T12:56:17.000
Update Date
2024-09-30T13:02:35.000
Closed Date
2024-09-30T13:02:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000009kapkAAA
Lat Location
(32.78701323394907500,-96.70511271638540000)
23-00101997
Service Request Number: 23-00101997 • Address: 2318 BOYD ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00101997
Address
2318 BOYD ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-06T13:05:30.000
Update Date
2023-06-07T01:35:31.000
Closed Date
2023-03-20T09:47:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005GEEJAA4
Lat Location
(32.72334267093490500,-96.83881495469535000)
22-00458533
Service Request Number: 22-00458533 • Address: 3725 CARL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00458533
Address
3725 CARL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-19T15:00:00.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-21T09:28:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003slSdAAI
Lat Location
(32.77281504849887000,-96.75495506199990000)
21-00442960
Service Request Number: 21-00442960 • Address: 4803 ASHBROOK RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442960
Address
4803 ASHBROOK RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:08:06.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-06-25T09:54:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6mdAAC
Lat Location
(32.78430162463617000,-96.71259247899046000)
26-00155171
Service Request Number: 26-00155171 • Address: 2425 BICKERS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00155171
Address
2425 BICKERS ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T11:19:38.000
Update Date
2026-04-14T12:55:49.000
Closed Date
2026-04-14T12:55:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hvmMqAAI
Lat Location
(32.78725996804352000,-96.86075051080697000)
24-00211074
Service Request Number: 24-00211074 • Address: 6042 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
24-00211074
Address
6042 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-05-08T18:59:00.000
Status
Closed
Created Date
2024-05-06T16:36:10.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-05-07T16:13:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007omcTAAQ
Lat Location
(32.84639191576453500,-96.76284692690430000)
26-00202063
Service Request Number: 26-00202063 • Address: PASEO BONITA DR & WHITEOAK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00202063
Address
PASEO BONITA DR & WHITEOAK DR, DALLAS, TX, 75227
City Council District
7
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-11T23:14:41.000
Update Date
2026-05-15T16:45:56.000
Closed Date
2026-05-15T16:45:56.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oMEevAAG
Lat Location
(32.75459809287336000,-96.65259815977291000)
23-00239890
Service Request Number: 23-00239890 • Address: 7148 ELLIOTT DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00239890
Address
7148 ELLIOTT DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-13T23:59:00.000
Status
Closed
Created Date
2023-05-30T14:33:29.000
Update Date
2023-06-13T12:25:53.000
Closed Date
2023-06-13T12:25:51.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005gcsgAAA
Lat Location
(32.79013022027281500,-96.68885134785742000)
26-00208162
Service Request Number: 26-00208162 • Address: COOMBS CREEK DR & W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00208162
Address
COOMBS CREEK DR & W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T19:06:30.000
Update Date
2026-05-15T05:36:49.000
Closed Date
2026-05-15T05:36:49.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p6G4EAAU
Lat Location
(32.72031862199180000,-96.87898172066703000)
26-00221995
Service Request Number: 26-00221995 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00221995
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-05-23T05:00:23.000
Update Date
2026-06-03T17:45:18.000
Closed Date
2026-06-01T16:58:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001qpoihAAA
Lat Location
(32.77470429805769000,-96.70558454400688000)
24-00256288
Service Request Number: 24-00256288 • Address: 7001 THURSTON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00256288
Address
7001 THURSTON DR, DALLAS, TX, 75235
City Council District
2
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-06-28T23:59:00.000
Status
Closed
Created Date
2024-05-30T13:27:20.000
Update Date
2024-06-10T16:46:08.000
Closed Date
2024-06-10T16:46:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007y6s7AAA
Lat Location
(32.83136582677178000,-96.84848016703705000)
22-00557261
Service Request Number: 22-00557261 • Address: 9712 ASH CREEK DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00557261
Address
9712 ASH CREEK DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T16:18:44.000
Update Date
2023-06-08T02:12:13.000
Closed Date
2023-01-01T14:34:59.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004ZA7iAAG
Lat Location
(32.82495387937103000,-96.68996596620552000)
25-00004108
Service Request Number: 25-00004108 • Address: 4986 FUQUA ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00004108
Address
4986 FUQUA ST, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2025-06-23T18:59:00.000
Status
Closed
Created Date
2025-01-03T21:48:02.000
Update Date
2025-01-06T10:17:27.000
Closed Date
2025-01-06T10:17:27.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1WgzAAF
Lat Location
(32.81009890723017000,-96.77905746464269000)
24-00064224
Service Request Number: 24-00064224 • Address: 2944 ETTA DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00064224
Address
2944 ETTA DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-02-09T09:28:16.000
Update Date
2024-02-11T16:43:05.000
Closed Date
2024-02-11T16:43:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007ELUAAA4
Lat Location
(32.76204641393571000,-96.67040915858271000)
21-00951734
Service Request Number: 21-00951734 • Address: 6010 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00951734
Address
6010 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-11-19T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:30:55.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-16T23:41:33.000
Outcome
Request Documented - Location being monitored
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR37bAAC
Lat Location
(32.84632735128075600,-96.76357954923928000)
23-00303885
Service Request Number: 23-00303885 • Address: 9902 GOODING DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
23-00303885
Address
9902 GOODING DR, DALLAS, TX, 75220
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:39:47.000
Update Date
2023-07-05T07:24:46.000
Closed Date
2023-07-05T07:24:45.000
Outcome
Referred to Responsible Department
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rWgoAAE
Lat Location
(32.87808285872916000,-96.84372732655119000)
22-00546333
Service Request Number: 22-00546333 • Address: 6414 VILLA RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00546333
Address
6414 VILLA RD, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T11:54:52.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-19T11:33:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UXfMAAW
Lat Location
(33.00683453254121000,-96.79035792178611000)
21-00267008
Service Request Number: 21-00267008 • Address: 8117 MARVEL DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00267008
Address
8117 MARVEL DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:44:24.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-29T13:44:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCgrRAAS
Lat Location
(32.72154174827443000,-96.68217394251295000)
21-00172659
Service Request Number: 21-00172659 • Address: 645 PLEASANT HILLS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00172659
Address
645 PLEASANT HILLS DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T15:28:54.000
Update Date
2023-06-09T02:17:13.000
Closed Date
2021-03-05T17:29:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlf5DAAQ
Lat Location
(32.72270138882325000,-96.64557944802816000)
26-00241523
Service Request Number: 26-00241523 • Address: 3025 KNOX ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00241523
Address
3025 KNOX ST, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-08T23:59:00.000
Status
Closed
Created Date
2026-06-04T08:48:33.000
Update Date
2026-06-07T11:47:34.000
Closed Date
2026-06-05T11:46:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001tCJgFAAW
Lat Location
(32.82239199226905000,-96.78715154566792000)
22-00388680
Service Request Number: 22-00388680 • Address: 5732 WORTH ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00388680
Address
5732 WORTH ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-09-07T09:29:42.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-09-07T10:37:56.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003Uto5AAC
Lat Location
(32.80552970311458000,-96.75801442166784000)
22-00275274
Service Request Number: 22-00275274 • Address: 1606 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275274
Address
1606 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:10:52.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T09:47:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnqRAAQ
Lat Location
(32.73979609284026500,-96.69993396884654000)
20-01199544
Service Request Number: 20-01199544 • Address: 4900 PEAR RIDGE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
20-01199544
Address
4900 PEAR RIDGE DR, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-15T18:55:46.000
Status
Closed
Created Date
2020-12-12T18:55:40.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-12T20:59:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dFE9hAAG
Lat Location
(33.00728971526379000,-96.82475947860173000)
24-00060933
Service Request Number: 24-00060933 • Address: 2945 NORTH BEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00060933
Address
2945 NORTH BEND DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-07T19:20:11.000
Update Date
2024-02-08T13:52:40.000
Closed Date
2024-02-08T13:52:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007Dh2aAAC
Lat Location
(32.90802574680055000,-96.87970376625847000)
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