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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00207914
Service Request Number: 26-00207914 • Address: S BUCKNER BLVD & MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00207914
Address
S BUCKNER BLVD & MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-14T16:28:25.000
Update Date
2026-05-15T08:35:22.000
Closed Date
2026-05-15T08:35:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p2xqzAAA
Lat Location
(32.76957204545587000,-96.68279718377057000)
24-00008899
Service Request Number: 24-00008899 • Address: 11911 GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00008899
Address
11911 GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-08T01:35:35.000
Update Date
2024-01-08T10:25:09.000
Closed Date
2024-01-08T10:25:08.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000070VgwAAE
Lat Location
(32.91153680433096400,-96.74627708293399000)
26-00344053
Service Request Number: 26-00344053 • Address: 5131 MERCANTILE ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00344053
Address
5131 MERCANTILE ROW, DALLAS, TX, 75247
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T12:50:25.000
Update Date
2026-08-08T09:49:09.000
Closed Date
2026-08-06T09:48:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027HB6tAAG
Lat Location
(32.81018934930864000,-96.88030237082833000)
26-00084657
Service Request Number: 26-00084657 • Address: 300 SPRINGFIELD AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00084657
Address
300 SPRINGFIELD AVE, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Guardrail Repair - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-03T11:08:07.000
Update Date
2026-03-09T07:18:39.000
Closed Date
2026-03-09T07:18:38.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZNdTpAAL
Lat Location
(32.63652954472983000,-96.82599213217522000)
21-00863022
Service Request Number: 21-00863022 • Address: 3218 ALTMAN DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00863022
Address
3218 ALTMAN DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-29T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:45:43.000
Update Date
2023-06-09T00:01:57.000
Closed Date
2021-09-30T16:05:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnHwAAK
Lat Location
(32.88942439957530000,-96.87228421940041000)
25-00181996
Service Request Number: 25-00181996 • Address: HUMPHREY DR & JESSIE BELL ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00181996
Address
HUMPHREY DR & JESSIE BELL ST, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-24T23:59:00.000
Status
Closed
Created Date
2025-04-22T14:23:02.000
Update Date
2025-04-22T14:36:16.000
Closed Date
2025-04-22T14:36:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000eBNjrAAG
Lat Location
(32.70572388346921000,-96.76282679070118000)
26-00310602
Service Request Number: 26-00310602 • Address: 4680 ROCKAWAY DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00310602
Address
4680 ROCKAWAY DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-29T23:59:00.000
Status
Closed
Created Date
2026-07-15T11:20:52.000
Update Date
2026-07-16T14:44:48.000
Closed Date
2026-07-16T14:10:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022kcrKAAQ
Lat Location
(32.84506607915745000,-96.74079093465900000)
24-00519618
Service Request Number: 24-00519618 • Address: 7210 BLACKWILLOW LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00519618
Address
7210 BLACKWILLOW LN, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-11-01T18:59:00.000
Status
Closed
Created Date
2024-10-26T06:49:51.000
Update Date
2024-10-28T07:39:13.000
Closed Date
2024-10-28T07:39:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrFmfAAF
Lat Location
(32.62935165336949000,-96.94498237400278000)
21-00550850
Service Request Number: 21-00550850 • Address: 9955 CAPRIDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00550850
Address
9955 CAPRIDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-21T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:37:43.000
Update Date
2023-06-12T01:22:14.000
Closed Date
2021-06-17T12:38:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000n1fnqAAA
Lat Location
(32.87137146254020000,-96.71508098573712000)
23-00336851
Service Request Number: 23-00336851 • Address: 4442 SOUTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00336851
Address
4442 SOUTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-22T12:38:29.000
Update Date
2023-07-24T08:26:27.000
Closed Date
2023-07-24T08:26:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005yGA6AAM
Lat Location
(32.88120015490159000,-96.83391963205965000)
22-00106917
Service Request Number: 22-00106917 • Address: 2215 N BECKLEY AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
22-00106917
Address
2215 N BECKLEY AVE, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-22T09:35:13.000
Update Date
2023-06-08T22:55:36.000
Closed Date
2022-04-03T11:17:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001b5xbAAA
Lat Location
(32.77017536057280000,-96.82302510960189000)
21-00073262
Service Request Number: 21-00073262 • Address: 2321 HEALEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00073262
Address
2321 HEALEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-02T00:59:00.000
Status
Closed
Created Date
2021-01-25T11:53:24.000
Update Date
2023-06-09T02:38:55.000
Closed Date
2021-02-25T21:48:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000fcUEYAA2
Lat Location
(32.82464888437597000,-96.67670275858246000)
25-00280547
Service Request Number: 25-00280547 • Address: 1504 COVE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00280547
Address
1504 COVE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-12T17:53:31.000
Update Date
2025-07-02T16:22:13.000
Closed Date
2025-07-02T15:36:08.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ljhP9AAI
Lat Location
(32.71158306088450000,-96.80100393292155000)
22-00562801
Service Request Number: 22-00562801 • Address: 5319 MAPLE SPRINGS BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00562801
Address
5319 MAPLE SPRINGS BLVD, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T07:04:20.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-04T17:42:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004bem9AAA
Lat Location
(32.82159399465330600,-96.82736785124696000)
26-00197728
Service Request Number: 26-00197728 • Address: 6132 FLAGSTAFF DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00197728
Address
6132 FLAGSTAFF DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-22T23:59:00.000
Status
Closed
Created Date
2026-05-08T14:51:20.000
Update Date
2026-05-08T16:01:18.000
Closed Date
2026-05-08T16:01:17.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nosDQAAY
Lat Location
(32.67314366512872000,-96.75501339216541000)
23-00444674
Service Request Number: 23-00444674 • Address: 1802 CHEYENNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00444674
Address
1802 CHEYENNE RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-27T23:59:00.000
Status
Closed
Created Date
2023-09-25T12:00:44.000
Update Date
2023-09-27T18:18:44.000
Closed Date
2023-09-27T18:18:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M19FAAS
Lat Location
(32.74341409083413600,-96.63969285798484000)
22-00458535
Service Request Number: 22-00458535 • Address: 11644 WANDER LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00458535
Address
11644 WANDER LN, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-21T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:00:24.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-21T19:34:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003slbeAAA
Lat Location
(32.90783283586294000,-96.78855682761531000)
26-00150244
Service Request Number: 26-00150244 • Address: 1304 WASHINGTON ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00150244
Address
1304 WASHINGTON ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T22:27:16.000
Update Date
2026-04-16T12:06:11.000
Closed Date
2026-04-16T11:20:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hMnonAAC
Lat Location
(32.78182556018308000,-96.75862055388724000)
23-00235579
Service Request Number: 23-00235579 • Address: 2515 KATHLEEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00235579
Address
2515 KATHLEEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T16:29:15.000
Update Date
2024-01-11T11:54:02.000
Closed Date
2024-01-11T11:54:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005fwgZAAQ
Lat Location
(32.70710823342246000,-96.78730394191808000)
22-00556932
Service Request Number: 22-00556932 • Address: 7805 ROBINCREEK PL, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556932
Address
7805 ROBINCREEK PL, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:24:36.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-14T23:36:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z59zAAC
Lat Location
(32.65280081696157000,-96.82971664797010000)
23-00543774
Service Request Number: 23-00543774 • Address: 5323 MONMOUTH LN, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00543774
Address
5323 MONMOUTH LN, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-01T19:41:35.000
Status
Closed
Created Date
2023-11-29T19:41:35.000
Update Date
2023-11-29T22:52:18.000
Closed Date
2023-11-29T22:52:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006l9QZAAY
Lat Location
(32.74172641607210000,-96.91327029545769000)
26-00148412
Service Request Number: 26-00148412 • Address: 646 SUNBURST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00148412
Address
646 SUNBURST DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-09T20:23:22.000
Update Date
2026-04-14T06:45:59.000
Closed Date
2026-04-14T06:45:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001h8UkSAAU
Lat Location
(32.72239110787694500,-96.66059508997606000)
24-00365301
Service Request Number: 24-00365301 • Address: JACKSON ST & S FIELD ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
24-00365301
Address
JACKSON ST & S FIELD ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-28T12:44:13.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-07-29T03:34:12.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000002PjOzAAK
Lat Location
(32.77883408995108000,-96.80049467187824000)
26-00212511
Service Request Number: 26-00212511 • Address: 10000 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00212511
Address
10000 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-18T09:19:22.000
Update Date
2026-06-03T13:15:07.000
Closed Date
2026-06-03T13:15:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001panIrAAI
Lat Location
(32.85872485319400500,-96.88066377057770000)
20-01106691
Service Request Number: 20-01106691 • Address: 7053 OAKBLUFF DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
20-01106691
Address
7053 OAKBLUFF DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:00:32.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-10T18:13:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000blT7AAAU
Lat Location
(32.94296822558774000,-96.78371696153506000)
21-00473793
Service Request Number: 21-00473793 • Address: 3227 HIGH BROOK DR, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
21-00473793
Address
3227 HIGH BROOK DR, DALLAS, TX, 75234
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-10T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:19:45.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-06-02T12:42:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mOvTFAA0
Lat Location
(32.91165179170899000,-96.86816419287432000)
23-00495497
Service Request Number: 23-00495497 • Address: 11405 GLEN CROSS DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00495497
Address
11405 GLEN CROSS DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-27T08:07:06.000
Update Date
2023-11-01T09:27:42.000
Closed Date
2023-11-01T09:27:41.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006YJs4AAG
Lat Location
(32.84927691664865000,-96.65297376127185000)
24-00080296
Service Request Number: 24-00080296 • Address: 1614 SAX LEIGH DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00080296
Address
1614 SAX LEIGH DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-06T00:59:00.000
Status
Closed
Created Date
2024-02-20T13:08:48.000
Update Date
2024-02-20T14:16:46.000
Closed Date
2024-02-20T14:16:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007IUVfAAO
Lat Location
(32.66916111378739000,-96.79572867278097000)
23-00408788
Service Request Number: 23-00408788 • Address: 2743 EXETER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00408788
Address
2743 EXETER AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-02T23:59:00.000
Status
Closed
Created Date
2023-09-01T10:56:14.000
Update Date
2023-09-01T11:54:35.000
Closed Date
2023-09-01T11:54:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006DSuOAAW
Lat Location
(32.70716932032829000,-96.77924946724589000)
21-00020599
Service Request Number: 21-00020599 • Address: FOREST LN & GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00020599
Address
FOREST LN & GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-02-07T00:59:00.000
Status
Closed
Created Date
2021-01-07T18:57:47.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-01-15T09:51:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ee3lwAAA
Lat Location
(32.90907254783693000,-96.74703496195562000)
24-00572411
Service Request Number: 24-00572411 • Address: 4714 MAPLE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
24-00572411
Address
4714 MAPLE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-30T22:40:21.000
Update Date
2024-12-13T12:40:06.000
Closed Date
2024-12-13T12:40:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000L4qNKAAZ
Lat Location
(32.81394443058387400,-96.82537625021622000)
26-00232706
Service Request Number: 26-00232706 • Address: 7821 ROSEMONT RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00232706
Address
7821 ROSEMONT RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-05-29T20:11:21.000
Update Date
2026-06-03T18:36:47.000
Closed Date
2026-06-01T17:54:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s7fEvAAI
Lat Location
(32.72531780874267000,-96.68749991833630000)
23-00404032
Service Request Number: 23-00404032 • Address: 3077 SHADOW WOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00404032
Address
3077 SHADOW WOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-09-01T23:59:00.000
Status
Closed
Created Date
2023-08-30T06:56:44.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-09-01T14:39:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006CQYZAA4
Lat Location
(32.70974122516203000,-96.83925215921121000)
26-00154636
Service Request Number: 26-00154636 • Address: 2153 ECHO LAKE DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00154636
Address
2153 ECHO LAKE DR, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-14T09:15:02.000
Update Date
2026-04-15T17:28:16.000
Closed Date
2026-04-15T17:28:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001htmcDAAQ
Lat Location
(32.67773666545530600,-96.61549138519416000)
25-00473459
Service Request Number: 25-00473459 • Address: 10604 OAK GATE LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00473459
Address
10604 OAK GATE LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-29T16:23:55.000
Update Date
2025-10-02T15:03:12.000
Closed Date
2025-10-02T15:03:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000013aUtPAAU
Lat Location
(32.74239297809355500,-96.64181395822507000)
22-00257777
Service Request Number: 22-00257777 • Address: 2603 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00257777
Address
2603 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-20T23:59:00.000
Status
Closed
Created Date
2022-06-17T23:29:07.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-18T18:04:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002ckmoAAA
Lat Location
(32.70880558637081000,-96.78604264078167000)
25-00048427
Service Request Number: 25-00048427 • Address: 520 E 8TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
25-00048427
Address
520 E 8TH ST, DALLAS, TX, 75203
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-05T18:59:00.000
Status
Closed
Created Date
2025-02-04T06:58:33.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-02-04T09:37:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000T8d3XAAR
Lat Location
(32.75103135526902000,-96.81668784591893000)
21-00532593
Service Request Number: 21-00532593 • Address: 6916 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00532593
Address
6916 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-11T09:35:04.000
Update Date
2023-06-09T01:03:30.000
Closed Date
2021-06-22T12:11:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mzeR0AAI
Lat Location
(32.73414057235411000,-96.70268014694040000)
24-00254640
Service Request Number: 24-00254640 • Address: 1401 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
24-00254640
Address
1401 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-06-03T18:59:00.000
Status
Closed
Created Date
2024-05-29T20:30:39.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-05-30T02:54:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007xos6AAA
Lat Location
(32.79630270422059000,-96.82282007675857000)
26-00154863
Service Request Number: 26-00154863 • Address: 8500 HUNNICUT RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00154863
Address
8500 HUNNICUT RD, DALLAS, TX, 75228
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T10:13:24.000
Update Date
2026-04-14T11:23:34.000
Closed Date
2026-04-14T11:23:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001htPRCAA2
Lat Location
(32.80401939332663400,-96.69801287764460000)
26-00087199
Service Request Number: 26-00087199 • Address: 9900 ADLETA BLVD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00087199
Address
9900 ADLETA BLVD, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:36:12.000
Update Date
2026-03-09T09:04:08.000
Closed Date
2026-03-09T08:40:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zho08AAB
Lat Location
(32.90087353495156500,-96.71408885447237000)
25-00536530
Service Request Number: 25-00536530 • Address: 5607 LA FOY BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00536530
Address
5607 LA FOY BLVD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-11-07T11:36:49.000
Update Date
2025-11-07T12:53:38.000
Closed Date
2025-11-07T12:53:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001CF7mZAAT
Lat Location
(32.83025231635818400,-96.82363943659259000)
24-00587194
Service Request Number: 24-00587194 • Address: 1692 CEDAR SPRINGS RD, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
24-00587194
Address
1692 CEDAR SPRINGS RD, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-13T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-12-10T21:26:22.000
Update Date
2024-12-11T10:04:11.000
Closed Date
2024-12-11T10:04:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMjY5AAL
Lat Location
(32.78864829780236000,-96.80568791477262000)
25-00604830
Service Request Number: 25-00604830 • Address: 10232 GOODYEAR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00604830
Address
10232 GOODYEAR DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-30T17:41:30.000
Update Date
2025-12-30T17:44:01.000
Closed Date
2025-12-30T17:44:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001MXSy8AAH
Lat Location
(32.88513758270866000,-96.87587145531509000)
25-00105489
Service Request Number: 25-00105489 • Address: 6202 HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00105489
Address
6202 HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:48:36.000
Update Date
2025-03-10T18:01:03.000
Closed Date
2025-03-10T18:01:02.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3VGeAAN
Lat Location
(32.82025267118839000,-96.84711646691123000)
26-00405653
Service Request Number: 26-00405653 • Address: 15100 BERRY TRL, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00405653
Address
15100 BERRY TRL, DALLAS, TX, 75248
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-09-27T23:59:00.000
Status
Closed
Created Date
2026-09-12T08:59:42.000
Update Date
2026-09-14T10:14:14.000
Closed Date
2026-09-12T10:13:07.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Gv11xAAB
Lat Location
(32.95235744818756000,-96.80088805468394000)
24-00572426
Service Request Number: 24-00572426 • Address: 1915 SHAW ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00572426
Address
1915 SHAW ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-03T18:59:00.000
Status
Closed
Created Date
2024-11-30T23:07:44.000
Update Date
2024-12-01T10:46:37.000
Closed Date
2024-12-01T10:46:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L5JVlAAN
Lat Location
(32.78561548273344000,-96.85076999715000000)
21-00656702
Service Request Number: 21-00656702 • Address: 2995 ST ZACHARY DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00656702
Address
2995 ST ZACHARY DR, DALLAS, TX, 75233
City Council District
3
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-22T23:59:00.000
Status
Closed
Created Date
2021-07-15T23:23:25.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-19T07:03:20.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL4nFAAS
Lat Location
(32.71149702810286000,-96.87215852314810000)
25-00052357
Service Request Number: 25-00052357 • Address: 6500 COLLVILLE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00052357
Address
6500 COLLVILLE AVE, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-11T18:59:00.000
Status
Closed
Created Date
2025-02-05T19:13:08.000
Update Date
2025-02-06T17:05:36.000
Closed Date
2025-02-06T17:05:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TRoMbAAL
Lat Location
(32.83491410902743000,-96.83498854484029000)
23-00174124
Service Request Number: 23-00174124 • Address: 1515 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00174124
Address
1515 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-05-01T23:59:00.000
Status
Closed
Created Date
2023-04-17T16:38:55.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-27T08:24:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005T5nQAAS
Lat Location
(32.67598822119284600,-96.79914109072308000)
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