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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00205390
Service Request Number: 26-00205390 • Address: 6824 LOVETT AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00205390
Address
6824 LOVETT AVE, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-13T13:51:30.000
Update Date
2026-05-15T15:52:35.000
Closed Date
2026-05-15T15:52:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001olvtaAAA
Lat Location
(32.77570179016170000,-96.70239441394878000)
22-00292232
Service Request Number: 22-00292232 • Address: E 8TH ST & S R L THORNTON FWY SB, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00292232
Address
E 8TH ST & S R L THORNTON FWY SB, DALLAS, TX, 75203
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:36:29.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-11T12:57:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qeD1AAI
Lat Location
(32.75123843480066000,-96.80970017854779000)
26-00295902
Service Request Number: 26-00295902 • Address: 11411 E NORTHWEST HWY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00295902
Address
11411 E NORTHWEST HWY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-18T23:59:00.000
Status
Closed
Created Date
2026-07-06T12:53:37.000
Update Date
2026-07-16T16:28:49.000
Closed Date
2026-07-16T16:28:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000020cVmXAAU
Lat Location
(32.86437184796742600,-96.68282981892308000)
22-00233654
Service Request Number: 22-00233654 • Address: 733 S GLASGOW DR, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00233654
Address
733 S GLASGOW DR, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-10T23:59:00.000
Status
Closed
Created Date
2022-06-04T16:28:58.000
Update Date
2023-06-08T23:16:18.000
Closed Date
2022-06-08T11:11:00.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002MtIOAA0
Lat Location
(32.80112436630979000,-96.74658724490641000)
26-00207895
Service Request Number: 26-00207895 • Address: 9706 MICHELLE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00207895
Address
9706 MICHELLE DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-14T16:24:24.000
Update Date
2026-05-15T16:16:37.000
Closed Date
2026-05-15T16:16:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001p3os2AAA
Lat Location
(32.68723236037313000,-96.65478084159824000)
26-00090792
Service Request Number: 26-00090792 • Address: 1700 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00090792
Address
1700 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:54:41.000
Update Date
2026-03-09T13:49:50.000
Closed Date
2026-03-09T13:49:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a9p69AAA
Lat Location
(32.72921544612343000,-96.84429379318466000)
26-00268894
Service Request Number: 26-00268894 • Address: 1101 SKILLMAN ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00268894
Address
1101 SKILLMAN ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-20T23:59:00.000
Status
Closed
Created Date
2026-06-19T17:55:19.000
Update Date
2026-06-21T20:21:18.000
Closed Date
2026-06-19T20:20:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001wiEevAAE
Lat Location
(32.81016312537039000,-96.76038080489576000)
26-00353137
Service Request Number: 26-00353137 • Address: 10800 ROYAL HAVEN LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00353137
Address
10800 ROYAL HAVEN LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-10T11:12:26.000
Update Date
2026-08-11T10:49:54.000
Closed Date
2026-08-11T10:49:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028Z2W2AAK
Lat Location
(32.89525776686699000,-96.87218170773188000)
26-00088173
Service Request Number: 26-00088173 • Address: HILLCREST RD & PARK LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00088173
Address
HILLCREST RD & PARK LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-05T07:57:57.000
Update Date
2026-03-09T11:47:22.000
Closed Date
2026-03-09T11:47:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Zqa5xAAB
Lat Location
(32.87346935405684400,-96.78689114020547000)
25-00041553
Service Request Number: 25-00041553 • Address: 7557 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00041553
Address
7557 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:54:18.000
Update Date
2025-03-06T10:34:24.000
Closed Date
2025-03-06T10:34:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUHTCAA5
Lat Location
(32.65435158798227000,-96.78312089703279000)
25-00440149
Service Request Number: 25-00440149 • Address: 407 DELAWARE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00440149
Address
407 DELAWARE AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-09-15T23:59:00.000
Status
Closed
Created Date
2025-09-10T22:00:25.000
Update Date
2025-09-12T16:24:54.000
Closed Date
2025-09-12T16:24:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010dtFRAAY
Lat Location
(32.73764119842578400,-96.82875936401292000)
21-00289963
Service Request Number: 21-00289963 • Address: 4716 VANDERVORT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00289963
Address
4716 VANDERVORT DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-01T08:35:47.000
Update Date
2023-06-09T01:52:37.000
Closed Date
2021-04-28T11:41:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jEiVUAA0
Lat Location
(32.70324166663832000,-96.75836737069109000)
26-00273860
Service Request Number: 26-00273860 • Address: 8404 TIMBERBROOK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00273860
Address
8404 TIMBERBROOK LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-23T10:57:59.000
Update Date
2026-06-28T08:41:24.000
Closed Date
2026-06-28T08:41:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001xgnHwAAI
Lat Location
(32.66281229603014000,-96.95095957274748000)
25-00247140
Service Request Number: 25-00247140 • Address: 10332 WATERBURY DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00247140
Address
10332 WATERBURY DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-10T23:59:00.000
Status
Closed
Created Date
2025-05-27T14:43:05.000
Update Date
2026-05-15T13:34:34.000
Closed Date
2026-05-15T13:34:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000jFJhyAAG
Lat Location
(32.74729777031522000,-96.64560900322691000)
26-00153208
Service Request Number: 26-00153208 • Address: 12943 PANDORA DR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
26-00153208
Address
12943 PANDORA DR, DALLAS, TX, 75238
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T13:03:51.000
Update Date
2026-04-14T21:22:49.000
Closed Date
2026-04-14T21:20:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hgflSAAQ
Lat Location
(32.87225222845988000,-96.68555299458380000)
26-00093399
Service Request Number: 26-00093399 • Address: 18619 CROWNOVER CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00093399
Address
18619 CROWNOVER CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T16:37:48.000
Update Date
2026-03-09T10:58:57.000
Closed Date
2026-03-09T10:58:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aSW4YAAW
Lat Location
(33.00409079420962400,-96.79517837423067000)
26-00087367
Service Request Number: 26-00087367 • Address: 7711 QUEENSFERRY LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00087367
Address
7711 QUEENSFERRY LN, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T15:20:42.000
Update Date
2026-03-09T10:50:36.000
Closed Date
2026-03-09T10:50:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ziz82AAB
Lat Location
(32.98056054686312000,-96.77256912673172000)
23-00336757
Service Request Number: 23-00336757 • Address: 2119 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00336757
Address
2119 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-23T23:59:00.000
Status
Closed
Created Date
2023-07-22T11:38:51.000
Update Date
2023-07-22T14:58:39.000
Closed Date
2023-07-22T14:58:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005yFCQAA2
Lat Location
(32.70530852650690400,-96.79531409241933000)
26-00095407
Service Request Number: 26-00095407 • Address: 5426 MELROSE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00095407
Address
5426 MELROSE AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:06:22.000
Update Date
2026-03-09T21:38:16.000
Closed Date
2026-03-09T21:38:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ainCfAAI
Lat Location
(32.81520684238278000,-96.77626459527728000)
22-00299102
Service Request Number: 22-00299102 • Address: 3113 BIGLOW ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00299102
Address
3113 BIGLOW ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-14T17:17:08.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-21T16:56:17.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002tbFGAAY
Lat Location
(32.71008313260199400,-96.79931940998011000)
21-00042977
Service Request Number: 21-00042977 • Address: N HALL ST & INDIANA ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
21-00042977
Address
N HALL ST & INDIANA ST, DALLAS, TX, 75226
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-20T00:59:00.000
Status
Closed
Created Date
2021-01-14T18:30:40.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-15T13:42:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000egWtgAAE
Lat Location
(32.78625482060494000,-96.77931689151434000)
26-00342348
Service Request Number: 26-00342348 • Address: 1514 ELM ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00342348
Address
1514 ELM ST, DALLAS, TX, 75201
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-18T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:54:53.000
Update Date
2026-08-08T15:54:07.000
Closed Date
2026-08-06T15:53:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026zhekAAA
Lat Location
(32.78123722647300000,-96.79953635936349000)
22-00074887
Service Request Number: 22-00074887 • Address: 220 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00074887
Address
220 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-02-28T14:04:23.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-02-28T14:06:34.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001SlJ2AAK
Lat Location
(32.74494526417680600,-96.82506234316739000)
26-00016040
Service Request Number: 26-00016040 • Address: 727 S MOORE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00016040
Address
727 S MOORE ST, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-01-21T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:40:27.000
Update Date
2026-01-13T18:50:29.000
Closed Date
2026-01-13T18:50:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Oyzn6AAB
Lat Location
(32.74130119367474400,-96.80323980915954000)
25-00226836
Service Request Number: 25-00226836 • Address: 3784 L B J SERV EB, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
25-00226836
Address
3784 L B J SERV EB, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-20T18:59:00.000
Status
Closed
Created Date
2025-05-15T14:32:43.000
Update Date
2025-05-19T08:32:02.000
Closed Date
2025-05-19T08:31:45.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000heSrNAAU
Lat Location
(32.91946386513629000,-96.85114312752110000)
26-00347597
Service Request Number: 26-00347597 • Address: 100 W MONTANA AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00347597
Address
100 W MONTANA AVE, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T10:26:50.000
Update Date
2026-08-08T18:29:04.000
Closed Date
2026-08-06T12:01:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027pABZAA2
Lat Location
(32.72124892311792600,-96.82289660601423000)
26-00110864
Service Request Number: 26-00110864 • Address: 3857 HIGHGROVE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00110864
Address
3857 HIGHGROVE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T16:19:09.000
Update Date
2026-04-24T16:25:46.000
Closed Date
2026-04-07T16:17:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cbMpcAAE
Lat Location
(32.86907916012798000,-96.85063543455082000)
22-00136724
Service Request Number: 22-00136724 • Address: 6815 NORTHPORT DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00136724
Address
6815 NORTHPORT DR, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:54:52.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-09T16:59:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001mhJkAAI
Lat Location
(32.89053046032773000,-96.78804672957475000)
22-00498847
Service Request Number: 22-00498847 • Address: 1707 W 12TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00498847
Address
1707 W 12TH ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-11-22T00:59:00.000
Status
Closed
Created Date
2022-11-16T11:16:50.000
Update Date
2023-06-08T01:55:48.000
Closed Date
2022-11-17T12:01:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000049xStAAI
Lat Location
(32.74144039200458000,-96.84824998967282000)
23-00099189
Service Request Number: 23-00099189 • Address: 2011 SUMMIT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
23-00099189
Address
2011 SUMMIT AVE, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-07T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-03T11:35:03.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-03-03T19:05:21.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005Fk7nAAC
Lat Location
(32.81490969994822400,-96.77248744894321000)
23-00007661
Service Request Number: 23-00007661 • Address: 3702 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00007661
Address
3702 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-13T00:59:00.000
Status
Closed
Created Date
2023-01-05T13:51:22.000
Update Date
2023-06-07T01:54:45.000
Closed Date
2023-01-11T12:15:32.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000004h4k1AAA
Lat Location
(32.81214833346652400,-96.80288357510344000)
23-00345289
Service Request Number: 23-00345289 • Address: E ILLINOIS AVE & S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00345289
Address
E ILLINOIS AVE & S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-02T23:59:00.000
Status
Closed
Created Date
2023-07-27T10:00:15.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2023-07-27T10:34:54.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005zxuaAAA
Lat Location
(32.72032901850966000,-96.81458811782849000)
26-00258903
Service Request Number: 26-00258903 • Address: 4506 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00258903
Address
4506 W LOVERS LN, DALLAS, TX, 75209
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-14T08:43:26.000
Update Date
2026-06-28T16:25:35.000
Closed Date
2026-06-28T16:25:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vRvgnAAC
Lat Location
(32.85105900359680000,-96.83268630313917000)
22-00175064
Service Request Number: 22-00175064 • Address: LAWNVIEW AVE & MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00175064
Address
LAWNVIEW AVE & MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-05-02T18:52:55.000
Update Date
2023-06-08T23:03:55.000
Closed Date
2022-05-02T19:45:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000022jghAAA
Lat Location
(32.77706686504146000,-96.71758478932740000)
26-00095408
Service Request Number: 26-00095408 • Address: 3099 RIVER BIRCH DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00095408
Address
3099 RIVER BIRCH DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:08:27.000
Update Date
2026-03-09T21:30:25.000
Closed Date
2026-03-09T21:30:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aiSL8AAM
Lat Location
(32.65785591166265000,-96.65450824899919000)
23-00547524
Service Request Number: 23-00547524 • Address: 4685 BRIDLE WOOD DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00547524
Address
4685 BRIDLE WOOD DR, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-06T00:59:00.000
Status
Closed
Created Date
2023-12-02T14:07:00.000
Update Date
2023-12-02T17:28:12.000
Closed Date
2023-12-02T17:28:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006mKecAAE
Lat Location
(32.71832701863062500,-96.89950984536060000)
21-00423288
Service Request Number: 21-00423288 • Address: 13566 FLOYD CIR, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
21-00423288
Address
13566 FLOYD CIR, DALLAS, TX, 75243
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-13T23:59:00.000
Status
Closed
Created Date
2021-05-11T18:53:16.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-12T19:00:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000leS31AAE
Lat Location
(32.93249397841784000,-96.74426342331249000)
22-00181351
Service Request Number: 22-00181351 • Address: 2626 MANANA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00181351
Address
2626 MANANA DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-06-17T13:35:09.000
Status
Closed
Created Date
2022-05-05T13:35:09.000
Update Date
2023-06-08T22:58:36.000
Closed Date
2022-05-12T09:32:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000024rRMAAY
Lat Location
(32.87372271294099000,-96.88815659205858000)
24-00611446
Service Request Number: 24-00611446 • Address: 7188 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00611446
Address
7188 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-09T18:59:00.000
Status
Closed
Created Date
2024-12-29T20:27:31.000
Update Date
2025-01-14T09:03:06.000
Closed Date
2025-01-14T09:03:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OO7H3AAL
Lat Location
(32.81322478837214600,-96.73303678684127000)
26-00090674
Service Request Number: 26-00090674 • Address: 4947 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00090674
Address
4947 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T11:10:03.000
Update Date
2026-03-09T13:18:23.000
Closed Date
2026-03-09T13:18:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001a8wpdAAA
Lat Location
(32.79740860811790500,-96.76366253612280000)
22-00397521
Service Request Number: 22-00397521 • Address: 2715 KIRVEN DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00397521
Address
2715 KIRVEN DR, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-12T14:06:43.000
Update Date
2023-06-08T02:48:33.000
Closed Date
2022-09-19T10:51:57.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000003XrxRAAS
Lat Location
(32.75791896091151000,-96.66695795404132000)
23-00210387
Service Request Number: 23-00210387 • Address: 6015 BARRINGTON CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00210387
Address
6015 BARRINGTON CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-19T23:59:00.000
Status
Closed
Created Date
2023-05-14T08:48:38.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-19T09:32:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c1CXAAY
Lat Location
(33.00757993632787000,-96.80064773984793000)
24-00519733
Service Request Number: 24-00519733 • Address: 3011 CHIHUAHUA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00519733
Address
3011 CHIHUAHUA ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-29T18:59:00.000
Status
Closed
Created Date
2024-10-26T09:38:41.000
Update Date
2024-10-26T09:52:54.000
Closed Date
2024-10-26T09:52:54.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000FrrIUAAZ
Lat Location
(32.77894374306285400,-96.84580161119354000)
26-00333486
Service Request Number: 26-00333486 • Address: 6802 PROSPER ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
26-00333486
Address
6802 PROSPER ST, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-28T21:26:22.000
Update Date
2026-08-11T21:14:26.000
Closed Date
2026-08-11T21:14:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000025ksmIAAQ
Lat Location
(32.84096363601274000,-96.82836707513140000)
25-00425463
Service Request Number: 25-00425463 • Address: 9915 CHIPPENDALE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00425463
Address
9915 CHIPPENDALE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-17T23:59:00.000
Status
Closed
Created Date
2025-09-03T09:12:24.000
Update Date
2025-09-05T13:36:24.000
Closed Date
2025-09-05T13:36:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zFzeLAAS
Lat Location
(32.88340540587682000,-96.70627957050483000)
21-00442920
Service Request Number: 21-00442920 • Address: 4729 FALLON PL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442920
Address
4729 FALLON PL, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:04:50.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-06-16T15:34:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA70eAAC
Lat Location
(32.78236659060297600,-96.71144691524935000)
26-00211416
Service Request Number: 26-00211416 • Address: 4024 BOCA BAY DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00211416
Address
4024 BOCA BAY DR, DALLAS, TX, 75244
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-17T09:45:31.000
Update Date
2026-05-17T14:04:31.000
Closed Date
2026-05-17T14:04:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pTcf7AAC
Lat Location
(32.91616280981214000,-96.84589521137376000)
22-00490289
Service Request Number: 22-00490289 • Address: 9340 CORIANDER PL, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00490289
Address
9340 CORIANDER PL, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-11-11T00:59:00.000
Status
Closed
Created Date
2022-11-09T16:42:13.000
Update Date
2023-06-08T01:53:42.000
Closed Date
2022-11-09T16:42:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000465vYAAQ
Lat Location
(32.67254168367385600,-96.66376471181925000)
21-00951791
Service Request Number: 21-00951791 • Address: 1414 S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00951791
Address
1414 S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-16T17:55:39.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-17T13:26:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3kDAAS
Lat Location
(32.73020645347990000,-96.85287432425301000)
22-00298576
Service Request Number: 22-00298576 • Address: 3311 GLENHAVEN BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00298576
Address
3311 GLENHAVEN BLVD, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-17T23:59:00.000
Status
Closed
Created Date
2022-07-14T14:03:54.000
Update Date
2023-06-08T03:14:53.000
Closed Date
2022-07-14T14:10:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002tQENAA2
Lat Location
(32.72936360060732000,-96.87463266771051000)
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