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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
20-01159782
Service Request Number: 20-01159782 • Address: 7071 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01159782
Address
7071 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-05T00:59:00.000
Status
Closed
Created Date
2020-11-27T18:47:30.000
Update Date
2023-06-09T03:12:58.000
Closed Date
2020-12-03T10:48:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cZWvFAAW
Lat Location
(32.66005851648026000,-96.75250457021265000)
24-00492197
Service Request Number: 24-00492197 • Address: 6815 AMERICAN WAY, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00492197
Address
6815 AMERICAN WAY, DALLAS, TX, 75237
City Council District
3
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-31T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:42:11.000
Update Date
2024-10-31T10:53:09.000
Closed Date
2024-10-31T10:53:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxjAHAAZ
Lat Location
(32.66591922129082000,-96.88428286281592000)
22-00246429
Service Request Number: 22-00246429 • Address: 11400 WOODMEADOW PKWY, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00246429
Address
11400 WOODMEADOW PKWY, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:23:54.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-20T12:02:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002Qy25AAC
Lat Location
(32.85322984075742000,-96.64884885289014000)
22-00349194
Service Request Number: 22-00349194 • Address: 3826 MT EVEREST ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00349194
Address
3826 MT EVEREST ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-08-18T23:59:00.000
Status
Closed
Created Date
2022-08-15T20:53:05.000
Update Date
2023-06-08T03:24:33.000
Closed Date
2022-08-19T09:58:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003GpCCAA0
Lat Location
(32.74623238132360000,-96.88131785113090000)
21-00671769
Service Request Number: 21-00671769 • Address: 1587 W PENTAGON PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00671769
Address
1587 W PENTAGON PKWY, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-09-01T23:59:00.000
Status
Closed
Created Date
2021-07-21T09:04:16.000
Update Date
2023-06-09T00:45:35.000
Closed Date
2021-07-22T16:23:27.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oNSwCAAW
Lat Location
(32.69976450424751000,-96.84750995632754000)
23-00336517
Service Request Number: 23-00336517 • Address: 3223 TOWNSEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00336517
Address
3223 TOWNSEND DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-07-24T08:41:56.000
Status
Closed
Created Date
2023-07-22T08:41:56.000
Update Date
2023-07-22T08:42:00.000
Closed Date
2023-07-22T08:41:56.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005yDT9AAM
Lat Location
(32.89889425579137000,-96.87023875501244000)
25-00538037
Service Request Number: 25-00538037 • Address: 1009 E 11TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00538037
Address
1009 E 11TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-08T10:51:51.000
Update Date
2025-11-13T09:58:18.000
Closed Date
2025-11-13T09:11:47.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001CRUnRAAX
Lat Location
(32.74689253905191000,-96.80938118367335000)
24-00600178
Service Request Number: 24-00600178 • Address: 1906 N CENTRAL SERV NB, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00600178
Address
1906 N CENTRAL SERV NB, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-19T12:52:08.000
Update Date
2024-12-20T19:15:19.000
Closed Date
2024-12-20T18:29:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000NSIsnAAH
Lat Location
(32.79599328642039000,-96.79223818980643000)
26-00151986
Service Request Number: 26-00151986 • Address: 7099 S R L THORNTON FWY SB, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00151986
Address
7099 S R L THORNTON FWY SB, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed
Created Date
2026-04-12T17:37:42.000
Update Date
2026-04-14T16:39:00.000
Closed Date
2026-04-14T16:38:59.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hWqtRAAS
Lat Location
(32.66230985568975000,-96.82326455035343000)
22-00275534
Service Request Number: 22-00275534 • Address: 1804 S BECKLEY AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00275534
Address
1804 S BECKLEY AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-08-11T16:25:12.000
Status
Closed
Created Date
2022-06-29T16:25:12.000
Update Date
2023-06-08T23:24:47.000
Closed Date
2022-07-11T09:39:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jsTBAAY
Lat Location
(32.72615197382217000,-96.82265043092791000)
26-00339064
Service Request Number: 26-00339064 • Address: 3219 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00339064
Address
3219 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-07-31T20:23:45.000
Update Date
2026-08-08T16:53:08.000
Closed Date
2026-08-06T16:51:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000026Y32EAAS
Lat Location
(32.71050406113908000,-96.84423909266589000)
20-01207727
Service Request Number: 20-01207727 • Address: 2602 RIPPLE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01207727
Address
2602 RIPPLE RD, DALLAS, TX, 75241
City Council District
8
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2020-12-24T00:59:00.000
Status
Closed
Created Date
2020-12-16T01:58:06.000
Update Date
2023-06-09T03:08:13.000
Closed Date
2020-12-20T09:00:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000dGBk9AAG
Lat Location
(32.67738771220524000,-96.77804934894624000)
26-00149567
Service Request Number: 26-00149567 • Address: 2716 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00149567
Address
2716 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T14:51:06.000
Update Date
2026-04-14T10:08:59.000
Closed Date
2026-04-14T10:08:58.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJ2UfAAK
Lat Location
(32.71470650635768600,-96.82042241882253000)
23-00236636
Service Request Number: 23-00236636 • Address: 9911 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00236636
Address
9911 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Office of Housing and Community Empowerment
Service Request Type
Housing & Neighborhood Revitalization – HOU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-05T23:59:00.000
Status
Closed
Created Date
2023-05-27T19:31:51.000
Update Date
2025-09-30T22:58:26.000
Closed Date
2023-06-12T09:25:36.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g80bAAA
Lat Location
(32.87772531454839000,-96.87675377163768000)
22-00175318
Service Request Number: 22-00175318 • Address: 1500 N ST AUGUSTINE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00175318
Address
1500 N ST AUGUSTINE DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-05-02T23:26:47.000
Update Date
2023-06-08T23:03:59.000
Closed Date
2022-05-03T03:37:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000022oGHAAY
Lat Location
(32.73743695885509000,-96.65677780602111000)
26-00223934
Service Request Number: 26-00223934 • Address: 4600 LEMMON AVE, HIGHLAND PARK, TX, 75219 • City Council District: 14
Service Request Number
26-00223934
Address
4600 LEMMON AVE, HIGHLAND PARK, TX, 75219
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-15T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-05-25T14:13:36.000
Update Date
2026-06-15T19:37:14.000
Closed Date
2026-06-13T19:36:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001r30HNAAY
Lat Location
(32.81993600522708500,-96.81458351285816000)
22-00006327
Service Request Number: 22-00006327 • Address: 1509 MAIN ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00006327
Address
1509 MAIN ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-05T21:06:01.000
Update Date
2023-06-08T23:38:58.000
Closed Date
2022-01-06T12:42:49.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000vJu7FAAS
Lat Location
(32.78074320062119000,-96.79945972774237000)
26-00093838
Service Request Number: 26-00093838 • Address: 1441 WESTMOUNT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00093838
Address
1441 WESTMOUNT AVE, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:46:38.000
Update Date
2026-03-09T08:56:52.000
Closed Date
2026-03-09T08:56:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWzXnAAK
Lat Location
(32.76144127944332500,-96.86727702742448000)
24-00603881
Service Request Number: 24-00603881 • Address: 3319 REED LN, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00603881
Address
3319 REED LN, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-14T18:59:00.000
Status
Closed
Created Date
2024-12-22T21:42:05.000
Update Date
2025-01-15T08:59:42.000
Closed Date
2025-01-15T08:59:42.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Nkx4gAAB
Lat Location
(32.76387512581935000,-96.75112536950863000)
24-00077233
Service Request Number: 24-00077233 • Address: 1903 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00077233
Address
1903 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-17T11:12:46.000
Update Date
2024-03-06T17:24:45.000
Closed Date
2024-03-06T17:24:44.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007HgS4AAK
Lat Location
(32.70531625158231000,-96.79839387431322000)
26-00086676
Service Request Number: 26-00086676 • Address: 6531 ATHA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00086676
Address
6531 ATHA DR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:38:29.000
Update Date
2026-03-09T10:32:59.000
Closed Date
2026-03-09T10:29:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zeu21AAB
Lat Location
(32.71542857991161000,-96.70804672476750000)
23-00547903
Service Request Number: 23-00547903 • Address: 14120 KLEBERG RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00547903
Address
14120 KLEBERG RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-02T23:35:52.000
Update Date
2024-01-09T11:21:31.000
Closed Date
2024-01-09T11:21:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mPyjAAE
Lat Location
(32.66361564980623000,-96.60643126574118000)
21-00858640
Service Request Number: 21-00858640 • Address: 654 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
21-00858640
Address
654 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-20T23:59:00.000
Status
Closed
Created Date
2021-09-17T19:02:22.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-17T19:18:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000rKkGeAAK
Lat Location
(32.77602924219142000,-96.79794030281838000)
25-00599067
Service Request Number: 25-00599067 • Address: 11001 RYLIE CREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00599067
Address
11001 RYLIE CREST DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - School Flasher Maintenance - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-01-01T00:59:00.000
Status
Closed
Created Date
2025-12-25T17:14:58.000
Update Date
2025-12-26T09:39:17.000
Closed Date
2025-12-26T09:39:17.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001LliSQAAZ
Lat Location
(32.69968007788806000,-96.63686368877450000)
23-00442769
Service Request Number: 23-00442769 • Address: 2914 BARDWELL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00442769
Address
2914 BARDWELL AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-25T23:59:00.000
Status
Closed
Created Date
2023-09-23T14:23:48.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-09-24T07:43:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006LbnFAAS
Lat Location
(32.71425269383609000,-96.78017866459597000)
21-00458761
Service Request Number: 21-00458761 • Address: W COLORADO BLVD & LAUSANNE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00458761
Address
W COLORADO BLVD & LAUSANNE AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-08-17T23:59:00.000
Status
Closed
Created Date
2021-05-21T08:59:30.000
Update Date
2026-08-07T14:02:37.000
Closed Date
2021-08-06T13:54:30.000
Outcome
Work Order Issued
Priority
MCC
Method Received Description
Phone
Unique Key
500t000000mCNmSAAW
Lat Location
(32.75873636472601000,-96.84575895003485000)
24-00410670
Service Request Number: 24-00410670 • Address: 411 BLUEWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00410670
Address
411 BLUEWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-23T10:31:09.000
Update Date
2024-09-06T14:15:30.000
Closed Date
2024-09-06T14:15:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000005gzfNAAQ
Lat Location
(32.66182589774876000,-96.82716871432880000)
26-00348397
Service Request Number: 26-00348397 • Address: 3928 TUMBLE RIDGE CT, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00348397
Address
3928 TUMBLE RIDGE CT, DALLAS, TX, 75227
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T15:05:22.000
Update Date
2026-08-08T16:18:07.000
Closed Date
2026-08-06T16:17:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027t3DAAAY
Lat Location
(32.77138146260714000,-96.67360781705702000)
20-01191553
Service Request Number: 20-01191553 • Address: 9045 FLICKER LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
20-01191553
Address
9045 FLICKER LN, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-24T00:59:00.000
Status
Closed
Created Date
2020-12-09T16:40:19.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2020-12-16T09:06:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bNPjUAAW
Lat Location
(32.87230332164336000,-96.68929196364910000)
21-00296400
Service Request Number: 21-00296400 • Address: 423 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00296400
Address
423 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-02T15:24:30.000
Update Date
2023-06-09T01:55:41.000
Closed Date
2021-04-03T12:38:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jvBhGAAU
Lat Location
(32.77865008989996000,-96.83124200837646000)
25-00443620
Service Request Number: 25-00443620 • Address: 5400 FARQUHAR LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00443620
Address
5400 FARQUHAR LN, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-11-18T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-09-11T16:02:47.000
Update Date
2025-09-12T13:21:06.000
Closed Date
2025-09-12T13:21:03.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs000010wYlZAAU
Lat Location
(32.86117268911592500,-96.82009307724570000)
22-00230987
Service Request Number: 22-00230987 • Address: 1521 HARBOR RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00230987
Address
1521 HARBOR RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-02T10:10:45.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-06-02T22:05:51.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Lwy3AAC
Lat Location
(32.71452624303157000,-96.80280278359740000)
26-00088415
Service Request Number: 26-00088415 • Address: 4023 HIGH SUMMIT DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00088415
Address
4023 HIGH SUMMIT DR, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:54:57.000
Update Date
2026-03-09T15:53:24.000
Closed Date
2026-03-09T15:53:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zrx0WAAR
Lat Location
(32.91883951536458000,-96.84594398867385000)
22-00292290
Service Request Number: 22-00292290 • Address: 5435 BELMONT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00292290
Address
5435 BELMONT AVE, DALLAS, TX, 75206
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:57:56.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-09-16T14:28:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qfhGAAQ
Lat Location
(32.81739683824675000,-96.77650015832651000)
26-00154342
Service Request Number: 26-00154342 • Address: 1108 BURLINGTON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00154342
Address
1108 BURLINGTON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T07:18:30.000
Update Date
2026-04-14T08:10:46.000
Closed Date
2026-04-14T08:10:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hrq8rAAA
Lat Location
(32.73693500612911600,-96.84085983592020000)
21-00916997
Service Request Number: 21-00916997 • Address: 4721 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00916997
Address
4721 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-21T00:59:00.000
Status
Closed
Created Date
2021-10-21T22:02:51.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-10-25T14:09:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000son6FAAQ
Lat Location
(32.82066334915515400,-96.81616635290032000)
26-00306981
Service Request Number: 26-00306981 • Address: 3410 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00306981
Address
3410 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-07-14T23:59:00.000
Status
Closed
Created Date
2026-07-13T12:18:42.000
Update Date
2026-07-16T13:04:14.000
Closed Date
2026-07-14T13:03:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000022Ca3xAAC
Lat Location
(32.71408428619277000,-96.76645717079928000)
20-01168833
Service Request Number: 20-01168833 • Address: 4121 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
20-01168833
Address
4121 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-12-01T17:52:16.000
Update Date
2023-06-09T03:16:05.000
Closed Date
2020-12-02T12:38:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000caVKEAA2
Lat Location
(32.81449004359487000,-96.79196761916609000)
21-00473796
Service Request Number: 21-00473796 • Address: 7534 SAN JOSE AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00473796
Address
7534 SAN JOSE AVE, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-26T07:20:42.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-27T09:59:01.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mOvVQAA0
Lat Location
(32.65479311553496400,-96.77613080095782000)
23-00476820
Service Request Number: 23-00476820 • Address: 7636 L B J SERV EB, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
23-00476820
Address
7636 L B J SERV EB, DALLAS, TX, 75251
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-10-17T23:59:00.000
Status
Closed
Created Date
2023-10-15T18:39:08.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-10-15T18:42:45.000
Outcome
Duplicate Request
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Tbk6AAC
Lat Location
(32.92350451428961000,-96.77542798891860000)
25-00374376
Service Request Number: 25-00374376 • Address: 2410 BLANTON ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00374376
Address
2410 BLANTON ST, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Helping Hands - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-02T13:03:08.000
Status
Closed
Created Date
2025-08-04T13:03:08.000
Update Date
2025-09-29T09:20:26.000
Closed Date
2025-09-29T09:20:25.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000uRi4mAAC
Lat Location
(32.75341633229784600,-96.66739256037636000)
23-00214519
Service Request Number: 23-00214519 • Address: 3923 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00214519
Address
3923 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-05-16T12:10:00.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-05-16T13:12:03.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005cfQRAAY
Lat Location
(32.81299099179718000,-96.80706264946039000)
23-00183406
Service Request Number: 23-00183406 • Address: 1111 WALL ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
23-00183406
Address
1111 WALL ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-22T17:35:50.000
Update Date
2023-06-07T01:06:27.000
Closed Date
2023-04-26T10:32:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005UsHhAAK
Lat Location
(32.77120459277947600,-96.79567291958328000)
22-00292251
Service Request Number: 22-00292251 • Address: 1735 EASTCLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00292251
Address
1735 EASTCLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:43:49.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-15T17:35:33.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qej5AAA
Lat Location
(32.74246439845513400,-96.70624457975364000)
22-00512293
Service Request Number: 22-00512293 • Address: 2710 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00512293
Address
2710 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-13T00:59:00.000
Status
Closed
Created Date
2022-11-28T10:26:01.000
Update Date
2023-06-08T02:09:17.000
Closed Date
2023-03-06T11:10:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004G9tBAAS
Lat Location
(32.76667297284854000,-96.76764122585504000)
21-00193089
Service Request Number: 21-00193089 • Address: 1822 SHAW ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00193089
Address
1822 SHAW ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-05T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-03T18:36:23.000
Update Date
2023-06-09T02:10:32.000
Closed Date
2021-03-03T23:03:51.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000hnwr6AAA
Lat Location
(32.78541836244398400,-96.84864967153080000)
21-00389020
Service Request Number: 21-00389020 • Address: 5150 HORSESHOE TRL, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00389020
Address
5150 HORSESHOE TRL, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-05T23:59:00.000
Status
Closed
Created Date
2021-05-02T08:55:58.000
Update Date
2023-06-09T01:46:53.000
Closed Date
2021-05-04T17:02:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lBFSfAAO
Lat Location
(32.85942139708792000,-96.82410374024155000)
26-00240984
Service Request Number: 26-00240984 • Address: 2465 GARAPAN DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00240984
Address
2465 GARAPAN DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-03T19:36:18.000
Update Date
2026-06-18T08:36:33.000
Closed Date
2026-06-18T08:36:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001t90S5AAI
Lat Location
(32.71824870801712000,-96.83352834367314000)
26-00293796
Service Request Number: 26-00293796 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00293796
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T21:41:01.000
Update Date
2026-07-04T21:41:06.000
Closed Date
2026-07-04T21:41:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000020MFyfAAG
Lat Location
(32.65515871736161000,-96.86704914847500000)
26-00055285
Service Request Number: 26-00055285 • Address: 5974 HARBOR GLEN DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00055285
Address
5974 HARBOR GLEN DR, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T17:18:48.000
Update Date
2026-02-13T16:59:31.000
Closed Date
2026-02-13T16:59:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VTW5NAAX
Lat Location
(32.64808817100550000,-96.97471184066434000)
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