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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00064162
Service Request Number: 25-00064162 • Address: 2307 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00064162
Address
2307 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-17T00:59:00.000
Status
Closed
Created Date
2025-02-13T10:25:43.000
Update Date
2025-02-13T12:28:50.000
Closed Date
2025-02-13T12:28:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000USFalAAH
Lat Location
(32.69871750559136000,-96.78386290927003000)
23-00442657
Service Request Number: 23-00442657 • Address: 801 MAIN ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
23-00442657
Address
801 MAIN ST, DALLAS, TX, 75202
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:29:17.000
Update Date
2023-09-25T08:49:01.000
Closed Date
2023-09-25T08:49:00.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Lah1AAC
Lat Location
(32.77952982696971400,-96.80520066152036000)
26-00155364
Service Request Number: 26-00155364 • Address: 2042 ANGELINA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00155364
Address
2042 ANGELINA DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:14:29.000
Update Date
2026-04-14T13:53:41.000
Closed Date
2026-04-14T13:53:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hwZaRAAU
Lat Location
(32.79027740242454000,-96.85470119278611000)
26-00094011
Service Request Number: 26-00094011 • Address: 4220 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094011
Address
4220 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:58:10.000
Update Date
2026-03-09T16:13:26.000
Closed Date
2026-03-09T16:13:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aXXcjAAG
Lat Location
(32.69825246365295000,-96.79483994282995000)
26-00343675
Service Request Number: 26-00343675 • Address: 3336 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00343675
Address
3336 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T11:13:16.000
Update Date
2026-08-08T09:01:39.000
Closed Date
2026-08-06T09:00:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027EmniAAC
Lat Location
(32.70394476427584600,-96.81071166848238000)
23-00305077
Service Request Number: 23-00305077 • Address: 10505 CHESTERTON DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00305077
Address
10505 CHESTERTON DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-06T23:59:00.000
Status
Closed
Created Date
2023-07-05T07:22:08.000
Update Date
2023-07-05T21:38:10.000
Closed Date
2023-07-05T21:38:10.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005rVHhAAM
Lat Location
(32.88119041755378000,-96.70459506360777000)
25-00519251
Service Request Number: 25-00519251 • Address: 4700 ST FRANCIS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00519251
Address
4700 ST FRANCIS AVE, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-05T00:59:00.000
Status
Closed
Created Date
2025-10-28T09:53:24.000
Update Date
2025-11-06T09:21:20.000
Closed Date
2025-11-06T09:21:19.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000019UbKcAAK
Lat Location
(32.78448420167429000,-96.68703559148756000)
26-00138217
Service Request Number: 26-00138217 • Address: 2526 MAVERICK AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00138217
Address
2526 MAVERICK AVE, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T14:23:53.000
Update Date
2026-04-14T12:25:53.000
Closed Date
2026-04-14T12:25:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ftwEZAAY
Lat Location
(32.82043185400290000,-96.67246521138644000)
25-00090856
Service Request Number: 25-00090856 • Address: 7112 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00090856
Address
7112 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2025-08-18T23:59:00.000
Status
Closed
Created Date
2025-03-03T09:08:36.000
Update Date
2026-01-28T14:16:38.000
Closed Date
2026-01-28T13:53:28.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WsaLpAAJ
Lat Location
(32.81401553938207000,-96.73464932250587000)
24-00583541
Service Request Number: 24-00583541 • Address: 4119 RAINSONG DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00583541
Address
4119 RAINSONG DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-16T18:59:00.000
Status
Closed
Created Date
2024-12-09T09:48:51.000
Update Date
2024-12-10T16:00:41.000
Closed Date
2024-12-10T16:00:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000M5cj8AAB
Lat Location
(32.99367111181950000,-96.84101039468494000)
22-00251446
Service Request Number: 22-00251446 • Address: 5800 ELLSWORTH AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00251446
Address
5800 ELLSWORTH AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-22T23:59:00.000
Status
Closed
Created Date
2022-06-14T15:55:51.000
Update Date
2023-06-08T23:19:02.000
Closed Date
2022-06-17T15:10:50.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ScodAAC
Lat Location
(32.83386059802560000,-96.76791107696101000)
22-00257753
Service Request Number: 22-00257753 • Address: 8614 GROVECREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00257753
Address
8614 GROVECREST DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-18T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:36:54.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-17T22:53:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002ckOnAAI
Lat Location
(32.73768390740479400,-96.67245186013030000)
22-00284499
Service Request Number: 22-00284499 • Address: 7310 WILCOX DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00284499
Address
7310 WILCOX DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-06T09:26:30.000
Update Date
2023-06-08T03:19:37.000
Closed Date
2022-07-14T13:22:57.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000002nVifAAE
Lat Location
(32.66016885944847600,-96.82524971164360000)
21-00615351
Service Request Number: 21-00615351 • Address: 5915 LINDELL AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00615351
Address
5915 LINDELL AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-08T23:59:00.000
Status
Closed
Created Date
2021-07-03T00:01:47.000
Update Date
2023-06-12T01:16:03.000
Closed Date
2021-07-07T16:33:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbiJEAAY
Lat Location
(32.80906506443416500,-96.76621407066540000)
25-00276049
Service Request Number: 25-00276049 • Address: 3727 GOLDEN HILLS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00276049
Address
3727 GOLDEN HILLS DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-25T23:59:00.000
Status
Closed
Created Date
2025-06-10T17:08:38.000
Update Date
2025-06-11T10:31:44.000
Closed Date
2025-06-11T10:31:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lNy21AAC
Lat Location
(32.68149099925681000,-96.76362996252827000)
22-00275797
Service Request Number: 22-00275797 • Address: 3303 LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00275797
Address
3303 LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-29T15:37:15.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T19:07:23.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jzjqAAA
Lat Location
(32.87914397949601000,-96.86797598259040000)
26-00154320
Service Request Number: 26-00154320 • Address: 2208 MOSER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00154320
Address
2208 MOSER AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T06:53:02.000
Update Date
2026-04-14T08:34:01.000
Closed Date
2026-04-14T08:33:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hrJkqAAE
Lat Location
(32.81286503762671500,-96.77786501644577000)
26-00087225
Service Request Number: 26-00087225 • Address: 2604 CREST RIDGE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00087225
Address
2604 CREST RIDGE DR, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:41:30.000
Update Date
2026-03-09T09:49:31.000
Closed Date
2026-03-09T09:49:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZiOtDAAV
Lat Location
(32.83020653149496600,-96.67020337617770000)
24-00309500
Service Request Number: 24-00309500 • Address: 775 FAWN RIDGE DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00309500
Address
775 FAWN RIDGE DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-26T11:10:41.000
Update Date
2024-07-03T16:13:16.000
Closed Date
2024-07-03T16:13:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000089KKgAAM
Lat Location
(32.70068084291313000,-96.83525533684337000)
26-00208607
Service Request Number: 26-00208607 • Address: FULLERTON DR & REMOND DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00208607
Address
FULLERTON DR & REMOND DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:27:47.000
Update Date
2026-05-15T10:57:18.000
Closed Date
2026-05-15T10:57:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p9u1uAAA
Lat Location
(32.76407738663953500,-96.86414617477847000)
26-00095516
Service Request Number: 26-00095516 • Address: 18331 ROEHAMPTON DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00095516
Address
18331 ROEHAMPTON DR, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T21:19:09.000
Update Date
2026-03-09T23:47:44.000
Closed Date
2026-03-09T23:47:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ajcNIAAY
Lat Location
(33.00031424065028000,-96.80157247780744000)
24-00286947
Service Request Number: 24-00286947 • Address: 5506 BOTHAM JEAN BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00286947
Address
5506 BOTHAM JEAN BLVD, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-29T23:59:00.000
Status
Closed
Created Date
2024-06-13T14:49:41.000
Update Date
2024-06-19T11:10:52.000
Closed Date
2024-06-19T11:10:52.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000084MDnAAM
Lat Location
(32.73856213554926000,-96.75813904582276000)
24-00221146
Service Request Number: 24-00221146 • Address: 358 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00221146
Address
358 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-05-11T10:14:08.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-05-12T19:49:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007qqG2AAI
Lat Location
(32.71699470778953000,-96.69989700923873000)
23-00312323
Service Request Number: 23-00312323 • Address: 7575 S WESTMORELAND RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00312323
Address
7575 S WESTMORELAND RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-07-09T23:59:00.000
Status
Closed
Created Date
2023-07-08T17:13:26.000
Update Date
2023-07-09T11:51:57.000
Closed Date
2023-07-09T11:51:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005tAFOAA2
Lat Location
(32.65387659036048000,-96.88641242532799000)
26-00313526
Service Request Number: 26-00313526 • Address: 3931 N HALL ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00313526
Address
3931 N HALL ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-30T23:59:00.000
Status
Closed
Created Date
2026-07-16T17:13:41.000
Update Date
2026-07-24T09:26:20.000
Closed Date
2026-07-24T08:52:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs0000238mr8AAA
Lat Location
(32.81151778617430600,-96.80963051271327000)
26-00206602
Service Request Number: 26-00206602 • Address: 3912 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00206602
Address
3912 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T09:05:49.000
Update Date
2026-05-15T14:53:16.000
Closed Date
2026-05-15T14:53:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ovArmAAE
Lat Location
(32.81483434440343000,-96.80509596092313000)
26-00089711
Service Request Number: 26-00089711 • Address: 1523 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00089711
Address
1523 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:52:58.000
Update Date
2026-03-09T06:21:08.000
Closed Date
2026-03-09T06:21:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a11w5AAA
Lat Location
(32.72950202917974000,-96.82178811506553000)
24-00508557
Service Request Number: 24-00508557 • Address: 3307 SPRINGVIEW AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00508557
Address
3307 SPRINGVIEW AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed
Created Date
2024-10-20T12:39:05.000
Update Date
2024-10-21T18:21:27.000
Closed Date
2024-10-21T18:21:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000EmjFhAAJ
Lat Location
(32.71469006282808000,-96.77039378678015000)
24-00496804
Service Request Number: 24-00496804 • Address: 8911 VANTAGE POINT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00496804
Address
8911 VANTAGE POINT DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-12T19:49:23.000
Update Date
2024-10-14T17:42:09.000
Closed Date
2024-10-14T17:42:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DS5lHAAT
Lat Location
(32.91660970475736000,-96.75033919418456000)
24-00572394
Service Request Number: 24-00572394 • Address: 3819 VAN NESS LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00572394
Address
3819 VAN NESS LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-04T18:59:00.000
Status
Closed
Created Date
2024-11-30T22:18:32.000
Update Date
2024-12-03T08:05:06.000
Closed Date
2024-12-03T08:04:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L53R0AAJ
Lat Location
(32.87268570998499000,-96.85130031842705000)
26-00343740
Service Request Number: 26-00343740 • Address: 515 S WAVERLY DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00343740
Address
515 S WAVERLY DR, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-04T11:30:30.000
Update Date
2026-08-06T12:55:39.000
Closed Date
2026-08-06T12:55:38.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027FPIoAAO
Lat Location
(32.74113878569959000,-96.84928237061230000)
26-00209597
Service Request Number: 26-00209597 • Address: 3315 LAWNVIEW AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00209597
Address
3315 LAWNVIEW AVE, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-15T14:58:43.000
Update Date
2026-05-15T15:03:31.000
Closed Date
2026-05-15T15:03:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001pHyczAAC
Lat Location
(32.76934163580023000,-96.71901781473886000)
25-00582967
Service Request Number: 25-00582967 • Address: 7310 MARVIN D LOVE FWY NB, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00582967
Address
7310 MARVIN D LOVE FWY NB, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-12T12:40:10.000
Update Date
2026-06-18T09:47:51.000
Closed Date
2026-06-18T09:47:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JUT18AAH
Lat Location
(32.65975766716534400,-96.87176964248470000)
26-00144752
Service Request Number: 26-00144752 • Address: 6515 KENWOOD AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00144752
Address
6515 KENWOOD AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-08T10:15:57.000
Update Date
2026-04-14T13:43:01.000
Closed Date
2026-04-14T13:42:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gjj1tAAA
Lat Location
(32.83270538107422000,-96.74957963398090000)
26-00155532
Service Request Number: 26-00155532 • Address: 6926 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00155532
Address
6926 MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T13:27:04.000
Update Date
2026-04-14T13:39:18.000
Closed Date
2026-04-14T13:39:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hzUUXAA2
Lat Location
(32.77271430310848000,-96.70136310096343000)
26-00090340
Service Request Number: 26-00090340 • Address: 4050 CREEKDALE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00090340
Address
4050 CREEKDALE DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T09:08:25.000
Update Date
2026-03-09T16:43:39.000
Closed Date
2026-03-09T16:43:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a7MeUAAU
Lat Location
(32.89087549541194000,-96.84265001334336000)
23-00214373
Service Request Number: 23-00214373 • Address: 2834 ALABAMA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00214373
Address
2834 ALABAMA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-05-17T23:59:00.000
Status
Closed
Created Date
2023-05-16T12:20:02.000
Update Date
2023-06-07T01:12:43.000
Closed Date
2023-05-18T08:33:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005cbaVAAQ
Lat Location
(32.71254259682362400,-96.81935652697180000)
21-00042967
Service Request Number: 21-00042967 • Address: 808 SUNSET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00042967
Address
808 SUNSET AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-14T18:24:31.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-15T10:05:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000egWiFAAU
Lat Location
(32.74413463089721400,-96.83617460824138000)
26-00152437
Service Request Number: 26-00152437 • Address: S MALCOLM X BLVD & PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00152437
Address
S MALCOLM X BLVD & PINE ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:34:15.000
Update Date
2026-04-14T07:33:07.000
Closed Date
2026-04-14T07:32:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hb8WnAAI
Lat Location
(32.75949110667894400,-96.75707510182420000)
25-00288882
Service Request Number: 25-00288882 • Address: 4706 S COUNTS BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00288882
Address
4706 S COUNTS BLVD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:34:53.000
Update Date
2025-06-23T11:33:48.000
Closed Date
2025-06-23T11:33:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mOUSlAAO
Lat Location
(32.74444389491437000,-96.90323947006908000)
26-00094763
Service Request Number: 26-00094763 • Address: 3003 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00094763
Address
3003 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:14:05.000
Update Date
2026-03-09T19:32:12.000
Closed Date
2026-03-09T19:31:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ae5mvAAA
Lat Location
(32.78391164147153000,-96.78037049516330000)
24-00199407
Service Request Number: 24-00199407 • Address: 500 PROFIT DR, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
24-00199407
Address
500 PROFIT DR, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-14T18:59:00.000
Status
Closed
Created Date
2024-04-30T10:58:34.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2024-04-30T12:31:11.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007mADlAAM
Lat Location
(32.81449809104793000,-96.89060477667388000)
23-00062141
Service Request Number: 23-00062141 • Address: 6341 RINCON WAY, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00062141
Address
6341 RINCON WAY, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-14T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:46:14.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-09T15:42:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000057qrMAAQ
Lat Location
(32.85462696948404500,-96.75360090935223000)
24-00458727
Service Request Number: 24-00458727 • Address: 1723 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00458727
Address
1723 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-09-21T13:07:41.000
Update Date
2024-10-24T12:45:08.000
Closed Date
2024-10-24T12:45:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009lU5VAAU
Lat Location
(32.77955949059188000,-96.84679975414451000)
26-00349673
Service Request Number: 26-00349673 • Address: 3832 VALLEY LAWN PL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00349673
Address
3832 VALLEY LAWN PL, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-07T11:16:19.000
Update Date
2026-08-11T10:02:08.000
Closed Date
2026-08-11T10:01:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000287XuTAAU
Lat Location
(32.89682866544455000,-96.84838492900420000)
21-00913607
Service Request Number: 21-00913607 • Address: 9805 SMOKEFEATHER LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00913607
Address
9805 SMOKEFEATHER LN, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-10-20T09:45:34.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-26T15:04:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000snpOKAAY
Lat Location
(32.92113370952539000,-96.73825155813343000)
22-00387465
Service Request Number: 22-00387465 • Address: 660 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00387465
Address
660 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-09-06T16:39:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-09-07T14:30:42.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003URvGAAW
Lat Location
(32.77598904899482000,-96.79792479041802000)
26-00347690
Service Request Number: 26-00347690 • Address: ARAPAHO RD & MEADOWCREEK DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00347690
Address
ARAPAHO RD & MEADOWCREEK DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T10:57:39.000
Update Date
2026-08-08T14:38:13.000
Closed Date
2026-08-06T13:20:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027oJgkAAE
Lat Location
(32.96240667628826000,-96.79168612774943000)
22-00381923
Service Request Number: 22-00381923 • Address: 5603 CARUTH BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00381923
Address
5603 CARUTH BLVD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-09-02T15:22:42.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-13T09:01:34.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SlXDAA0
Lat Location
(32.85897145914574000,-96.81709736215016000)
25-00004096
Service Request Number: 25-00004096 • Address: 2427 ROANOKE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00004096
Address
2427 ROANOKE AVE, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-08T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-01-03T21:34:22.000
Update Date
2025-01-04T10:39:46.000
Closed Date
2025-01-04T10:39:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1TftAAF
Lat Location
(32.83708748685221000,-96.85737648236193000)
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