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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00697887
Service Request Number: 21-00697887 • Address: 1515 LYNN HAVEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00697887
Address
1515 LYNN HAVEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-28T14:46:43.000
Update Date
2026-08-07T13:53:56.000
Closed Date
2021-07-28T16:50:32.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500t000000oqLnsAAE
Lat Location
(32.73199562539503000,-96.80267391986922000)
22-00332332
Service Request Number: 22-00332332 • Address: 1201 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
22-00332332
Address
1201 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-07-11T12:50:37.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-08-04T16:11:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003AACQAA4
Lat Location
(32.79420012247910400,-96.82653015871381000)
26-00400108
Service Request Number: 26-00400108 • Address: 2239 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00400108
Address
2239 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-09T08:37:39.000
Update Date
2026-09-16T15:10:08.000
Closed Date
2026-09-14T14:23:18.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002G5r1RAAR
Lat Location
(32.79401977583662000,-96.79927359987717000)
22-00371606
Service Request Number: 22-00371606 • Address: 7546 WESLEYAN DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00371606
Address
7546 WESLEYAN DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-29T23:59:00.000
Status
Closed
Created Date
2022-08-28T16:27:39.000
Update Date
2023-06-08T03:23:11.000
Closed Date
2022-09-07T12:13:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003Ovw5AAC
Lat Location
(32.65648599931332500,-96.81382886151403000)
25-00477976
Service Request Number: 25-00477976 • Address: 2919 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00477976
Address
2919 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-10-01T16:20:47.000
Update Date
2025-10-12T18:33:08.000
Closed Date
2025-10-12T18:33:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000140OAtAAM
Lat Location
(32.71169743501522000,-96.80571964696225000)
22-00013671
Service Request Number: 22-00013671 • Address: 3714 SEGUIN DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00013671
Address
3714 SEGUIN DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Litter Cans - SAN
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-01-22T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:17:47.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-12T08:36:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000vKpMFAA0
Lat Location
(32.87839096473678000,-96.85549491507656000)
24-00532411
Service Request Number: 24-00532411 • Address: 7944 VALENTINE CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00532411
Address
7944 VALENTINE CT, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-09T00:59:00.000
Status
Closed
Created Date
2024-11-03T17:24:31.000
Update Date
2024-11-07T18:35:14.000
Closed Date
2024-11-06T09:45:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000H9r4xAAB
Lat Location
(32.74111323848648400,-96.68560304234460000)
23-00442743
Service Request Number: 23-00442743 • Address: 3918 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00442743
Address
3918 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-24T13:54:28.000
Status
Closed
Created Date
2023-09-23T13:54:28.000
Update Date
2023-09-23T14:42:48.000
Closed Date
2023-09-23T14:42:48.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006LbVmAAK
Lat Location
(32.75892539321791000,-96.76216014355063000)
24-00549365
Service Request Number: 24-00549365 • Address: 252 S POLK ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00549365
Address
252 S POLK ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-14T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-11-13T16:15:51.000
Update Date
2024-11-14T07:08:55.000
Closed Date
2024-11-14T07:08:53.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000InvcJAAR
Lat Location
(32.74350020469109500,-96.83926093951949000)
21-00403939
Service Request Number: 21-00403939 • Address: 3025 DAHLIA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00403939
Address
3025 DAHLIA DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-05T18:41:21.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-05T22:28:43.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lcAJlAAM
Lat Location
(32.69791281985520500,-96.76771665250345000)
26-00402491
Service Request Number: 26-00402491 • Address: 6207 WALNUT HILL LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00402491
Address
6207 WALNUT HILL LN, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-24T23:59:00.000
Status
Closed
Created Date
2026-09-10T10:55:38.000
Update Date
2026-09-12T11:23:12.000
Closed Date
2026-09-10T11:22:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GRKbWAAX
Lat Location
(32.88023959797157000,-96.79972990311465000)
25-00143747
Service Request Number: 25-00143747 • Address: 2385 VAGAS ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00143747
Address
2385 VAGAS ST, DALLAS, TX, 75219
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-11T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-13T17:32:54.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-04-01T11:27:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000b9b9XAAQ
Lat Location
(32.80728686119809400,-96.82146747165132000)
21-00530252
Service Request Number: 21-00530252 • Address: 12660 JUPITER RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
21-00530252
Address
12660 JUPITER RD, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-10T15:23:21.000
Update Date
2023-06-09T01:03:10.000
Closed Date
2021-09-20T21:31:46.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mzPMvAAM
Lat Location
(32.86791504317467600,-96.68288448319996000)
21-00476990
Service Request Number: 21-00476990 • Address: 7026 OAKBLUFF DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
21-00476990
Address
7026 OAKBLUFF DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-26T15:50:40.000
Update Date
2023-06-09T01:00:55.000
Closed Date
2021-06-01T10:09:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mPIZJAA4
Lat Location
(32.94273171129442000,-96.78458295004334000)
24-00529625
Service Request Number: 24-00529625 • Address: 8651 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00529625
Address
8651 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-09T00:59:00.000
Status
Closed
Created Date
2024-11-01T09:39:59.000
Update Date
2024-11-04T16:38:30.000
Closed Date
2024-11-04T16:38:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Gr2qUAAR
Lat Location
(32.73976016651616000,-96.67281646752830000)
22-00220133
Service Request Number: 22-00220133 • Address: 623 S WILLOMET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00220133
Address
623 S WILLOMET AVE, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-10T23:59:00.000
Status
Closed
Created Date
2022-05-26T22:44:08.000
Update Date
2023-06-08T23:21:23.000
Closed Date
2022-06-02T15:44:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002HzWbAAK
Lat Location
(32.74006675719185000,-96.84066268514346000)
26-00086115
Service Request Number: 26-00086115 • Address: 2422 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00086115
Address
2422 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-03-04T06:28:40.000
Update Date
2026-03-09T08:18:50.000
Closed Date
2026-03-09T08:18:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZaH7MAAV
Lat Location
(32.80846246059100000,-96.82124698506288000)
26-00137494
Service Request Number: 26-00137494 • Address: 11010 MILHOF DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00137494
Address
11010 MILHOF DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T09:33:33.000
Update Date
2026-04-14T17:47:19.000
Closed Date
2026-04-14T17:00:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fojeXAAQ
Lat Location
(32.83989867240278000,-96.65586447220842000)
26-00152875
Service Request Number: 26-00152875 • Address: 2526 INADALE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00152875
Address
2526 INADALE AVE, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T11:14:42.000
Update Date
2026-04-14T16:18:06.000
Closed Date
2026-04-14T16:18:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hd5RbAAI
Lat Location
(32.81675108489403000,-96.67260072533269000)
26-00092493
Service Request Number: 26-00092493 • Address: 5345 RAVEN ROW, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00092493
Address
5345 RAVEN ROW, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-07T15:40:00.000
Update Date
2026-03-09T13:52:50.000
Closed Date
2026-03-09T13:52:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aMy8MAAS
Lat Location
(32.68051295707057000,-96.89648151074371000)
25-00015816
Service Request Number: 25-00015816 • Address: 2907 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00015816
Address
2907 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-22T00:59:00.000
Status
Closed
Created Date
2025-01-13T16:53:42.000
Update Date
2025-01-16T09:39:12.000
Closed Date
2025-01-16T09:39:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000QG3FtAAL
Lat Location
(32.71124496815591000,-96.81098167803958000)
23-00171239
Service Request Number: 23-00171239 • Address: 2656 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00171239
Address
2656 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-05-26T23:59:00.000
Status
Closed
Created Date
2023-04-15T16:30:11.000
Update Date
2023-06-07T00:53:10.000
Closed Date
2023-04-24T15:22:36.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005ScujAAC
Lat Location
(32.85659183400233000,-96.87524697839628000)
22-00020154
Service Request Number: 22-00020154 • Address: 4102 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00020154
Address
4102 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-18T00:59:00.000
Status
Closed
Created Date
2022-01-16T18:34:33.000
Update Date
2023-06-08T23:41:30.000
Closed Date
2022-01-16T18:50:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000vLqqiAAC
Lat Location
(32.72633586917747600,-96.88695977794737000)
24-00135356
Service Request Number: 24-00135356 • Address: 7344 SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00135356
Address
7344 SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-03-26T23:59:00.000
Status
Closed
Created Date
2024-03-25T13:59:52.000
Update Date
2024-03-25T17:23:13.000
Closed Date
2024-03-25T17:23:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007XgwGAAS
Lat Location
(32.73804329426840000,-96.69455245490965000)
21-00103007
Service Request Number: 21-00103007 • Address: 1400 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00103007
Address
1400 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-03T09:31:25.000
Update Date
2023-06-09T02:33:14.000
Closed Date
2021-02-03T09:34:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000gLyfQAAS
Lat Location
(32.70573652284683400,-96.84429217776771000)
21-00710563
Service Request Number: 21-00710563 • Address: 5444 PETERSON LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00710563
Address
5444 PETERSON LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-02T11:38:19.000
Update Date
2023-06-09T00:50:20.000
Closed Date
2021-11-05T10:32:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p90ZZAAY
Lat Location
(32.93045222417810000,-96.81492506228491000)
26-00094371
Service Request Number: 26-00094371 • Address: 2531 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094371
Address
2531 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:43:20.000
Update Date
2026-03-09T17:55:44.000
Closed Date
2026-03-09T17:55:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaiDNAAY
Lat Location
(32.73830429025211000,-96.85980514574005000)
26-00091861
Service Request Number: 26-00091861 • Address: 4339 NORTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00091861
Address
4339 NORTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:06:57.000
Update Date
2026-03-09T15:32:36.000
Closed Date
2026-03-09T15:32:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aIBfjAAG
Lat Location
(32.88257345314977000,-96.83571660726338000)
26-00266158
Service Request Number: 26-00266158 • Address: 5608 MEADOW NEST DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00266158
Address
5608 MEADOW NEST DR, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-24T23:59:00.000
Status
Closed
Created Date
2026-06-18T08:41:44.000
Update Date
2026-06-18T14:59:25.000
Closed Date
2026-06-18T14:59:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wOQ2gAAG
Lat Location
(32.67810810109204000,-96.90012081522768000)
26-00093717
Service Request Number: 26-00093717 • Address: 7614 MORTON ST, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00093717
Address
7614 MORTON ST, DALLAS, TX, 75209
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T06:43:56.000
Update Date
2026-03-09T15:09:14.000
Closed Date
2026-03-09T15:08:50.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aVYcrAAG
Lat Location
(32.84856226857112000,-96.82353230776853000)
23-00532492
Service Request Number: 23-00532492 • Address: 4134 S COCKRELL HILL RD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00532492
Address
4134 S COCKRELL HILL RD, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-20T16:46:02.000
Update Date
2023-12-27T17:59:26.000
Closed Date
2023-12-27T17:59:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006hecWAAQ
Lat Location
(32.69331023662973500,-96.89121159596687000)
26-00207616
Service Request Number: 26-00207616 • Address: 2720 DOWNING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00207616
Address
2720 DOWNING AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:03:06.000
Update Date
2026-05-15T15:42:26.000
Closed Date
2026-05-15T15:42:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p3189AAA
Lat Location
(32.71586752950105400,-96.79471436017030000)
26-00319463
Service Request Number: 26-00319463 • Address: 3416 S FRANKLIN ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00319463
Address
3416 S FRANKLIN ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-20T20:36:32.000
Update Date
2026-07-24T10:55:46.000
Closed Date
2026-07-24T10:55:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000023tQ0jAAE
Lat Location
(32.70253195085716400,-96.85977021290047000)
26-00149673
Service Request Number: 26-00149673 • Address: 3015 FLASK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00149673
Address
3015 FLASK DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T15:24:19.000
Update Date
2026-04-14T10:21:04.000
Closed Date
2026-04-14T10:21:03.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJYsjAAG
Lat Location
(32.65952518161058000,-96.77266921749950000)
23-00433987
Service Request Number: 23-00433987 • Address: 510 AVENUE J, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00433987
Address
510 AVENUE J, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T16:36:41.000
Update Date
2023-09-18T17:46:42.000
Closed Date
2023-09-18T17:46:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JalTAAS
Lat Location
(32.74394237927365500,-96.78984404211147000)
23-00394897
Service Request Number: 23-00394897 • Address: 4727 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00394897
Address
4727 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-28T23:59:00.000
Status
Closed
Created Date
2023-08-24T13:03:25.000
Update Date
2023-08-24T22:02:02.000
Closed Date
2023-08-24T22:02:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006AMGrAAO
Lat Location
(32.77870866200827000,-96.89768042940810000)
26-00087415
Service Request Number: 26-00087415 • Address: 2200 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00087415
Address
2200 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T15:33:48.000
Update Date
2026-03-09T10:00:45.000
Closed Date
2026-03-09T10:00:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZjL5IAAV
Lat Location
(32.70773077565104400,-96.79450726788467000)
23-00062118
Service Request Number: 23-00062118 • Address: 102 S TATUM AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
23-00062118
Address
102 S TATUM AVE, DALLAS, TX, 75211
City Council District
6
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-25T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:39:53.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-24T17:16:26.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000057qKZAAY
Lat Location
(32.74585058747099000,-96.91518600607107000)
26-00353195
Service Request Number: 26-00353195 • Address: 12321 BELLAFONTE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00353195
Address
12321 BELLAFONTE DR, DALLAS, TX, 75243
City Council District
10
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-28T23:59:00.000
Status
Closed
Created Date
2026-08-10T11:31:30.000
Update Date
2026-08-11T12:46:50.000
Closed Date
2026-08-11T12:46:49.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs000028YhOJAA0
Lat Location
(32.91584206541022400,-96.75992606311011000)
21-00550566
Service Request Number: 21-00550566 • Address: 9527 CASTLEFIELD DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00550566
Address
9527 CASTLEFIELD DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T11:06:14.000
Update Date
2023-06-12T01:22:12.000
Closed Date
2021-06-16T11:20:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000n1dFJAAY
Lat Location
(32.75245340651739000,-96.65921917195308000)
25-00105522
Service Request Number: 25-00105522 • Address: 2343 STARKS AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00105522
Address
2343 STARKS AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:02:49.000
Update Date
2025-03-11T18:40:01.000
Closed Date
2025-03-11T18:40:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y4H8LAAV
Lat Location
(32.74773929983230000,-96.75582691872448000)
23-00434258
Service Request Number: 23-00434258 • Address: 6800 MIMOSA LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00434258
Address
6800 MIMOSA LN, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T21:00:15.000
Update Date
2023-09-22T14:37:37.000
Closed Date
2023-09-22T14:37:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006Jfw9AAC
Lat Location
(32.88308523409689000,-96.78838703605022000)
26-00073095
Service Request Number: 26-00073095 • Address: 103 MURRAY ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00073095
Address
103 MURRAY ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed
Created Date
2026-02-24T08:19:09.000
Update Date
2026-02-25T08:21:32.000
Closed Date
2026-02-25T08:21:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XulDdAAJ
Lat Location
(32.78499691011387000,-96.77796199504623000)
21-00926303
Service Request Number: 21-00926303 • Address: 705 S GLASGOW DR, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00926303
Address
705 S GLASGOW DR, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-31T23:59:00.000
Status
Closed
Created Date
2021-10-28T11:35:57.000
Update Date
2023-06-09T00:09:06.000
Closed Date
2021-10-28T12:04:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000t8IlmAAE
Lat Location
(32.80126900024927000,-96.74675168825107000)
25-00525680
Service Request Number: 25-00525680 • Address: 1135 KINGS HWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00525680
Address
1135 KINGS HWY, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-31T12:46:08.000
Update Date
2025-10-31T12:47:41.000
Closed Date
2025-10-31T12:47:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001AVJo6AAH
Lat Location
(32.75080693750672000,-96.84010739427161000)
23-00385786
Service Request Number: 23-00385786 • Address: 12123 SHIREMONT DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00385786
Address
12123 SHIREMONT DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-25T23:59:00.000
Status
Closed
Created Date
2023-08-18T18:16:12.000
Update Date
2023-08-23T14:45:25.000
Closed Date
2023-08-23T14:45:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000068HMsAAM
Lat Location
(32.91369813384833000,-96.79326317853689000)
21-00310532
Service Request Number: 21-00310532 • Address: 3211 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00310532
Address
3211 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-10T23:59:00.000
Status
Closed
Created Date
2021-04-07T13:33:11.000
Update Date
2023-06-09T01:57:56.000
Closed Date
2021-04-07T14:09:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jwUltAAE
Lat Location
(32.70569286314543000,-96.82188634645584000)
26-00095315
Service Request Number: 26-00095315 • Address: 2700 GAY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00095315
Address
2700 GAY ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:51:09.000
Update Date
2026-03-09T18:28:51.000
Closed Date
2026-03-09T18:28:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ahj33AAA
Lat Location
(32.77399112639278000,-96.74509793855437000)
23-00350774
Service Request Number: 23-00350774 • Address: 930 PLEASANT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00350774
Address
930 PLEASANT DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-03T23:59:00.000
Status
Closed
Created Date
2023-07-31T08:49:55.000
Update Date
2023-07-31T09:16:58.000
Closed Date
2023-07-31T09:16:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006178AAAQ
Lat Location
(32.72768164142808400,-96.67846841751096000)
21-00323321
Service Request Number: 21-00323321 • Address: 2865 CLEMENTS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00323321
Address
2865 CLEMENTS ST, DALLAS, TX, 75214
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-05-03T23:59:00.000
Status
Closed
Created Date
2021-04-12T08:38:46.000
Update Date
2023-06-09T02:01:36.000
Closed Date
2021-04-28T14:45:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jxfI6AAI
Lat Location
(32.82395558983938600,-96.76032845006357000)
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