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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00174199
Service Request Number: 23-00174199 • Address: 433 SUNSET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00174199
Address
433 SUNSET AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T17:01:51.000
Update Date
2023-06-07T00:54:15.000
Closed Date
2023-04-17T17:11:33.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005T5fBAAS
Lat Location
(32.74430157330086000,-96.82883073672147000)
26-00327622
Service Request Number: 26-00327622 • Address: 4848 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00327622
Address
4848 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-24T16:25:37.000
Update Date
2026-07-24T16:25:50.000
Closed Date
2026-07-24T16:25:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024wbWwAAI
Lat Location
(32.77546434115211600,-96.73797845161404000)
26-00152437
Service Request Number: 26-00152437 • Address: S MALCOLM X BLVD & PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00152437
Address
S MALCOLM X BLVD & PINE ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:34:15.000
Update Date
2026-04-14T07:33:07.000
Closed Date
2026-04-14T07:32:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hb8WnAAI
Lat Location
(32.75949110667894400,-96.75707510182420000)
25-00288882
Service Request Number: 25-00288882 • Address: 4706 S COUNTS BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00288882
Address
4706 S COUNTS BLVD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:34:53.000
Update Date
2025-06-23T11:33:48.000
Closed Date
2025-06-23T11:33:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mOUSlAAO
Lat Location
(32.74444389491437000,-96.90323947006908000)
23-00284634
Service Request Number: 23-00284634 • Address: 307 HALSEY ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00284634
Address
307 HALSEY ST, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-23T23:59:00.000
Status
Closed
Created Date
2023-06-22T15:16:38.000
Update Date
2023-06-22T22:03:53.000
Closed Date
2023-06-22T22:03:52.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005njxFAAQ
Lat Location
(32.70957964629722000,-96.82683885464877000)
20-01092594
Service Request Number: 20-01092594 • Address: 11363 RUPLEY LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01092594
Address
11363 RUPLEY LN, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-04T15:52:19.000
Update Date
2023-06-09T03:29:26.000
Closed Date
2020-11-09T16:06:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkZrBAAU
Lat Location
(32.85505648177742400,-96.68470356999290000)
23-00323701
Service Request Number: 23-00323701 • Address: 2438 PROVINCE LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00323701
Address
2438 PROVINCE LN, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-07-15T23:59:00.000
Status
Closed
Created Date
2023-07-14T17:28:43.000
Update Date
2023-07-19T10:28:12.000
Closed Date
2023-07-19T10:28:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005vSyLAAU
Lat Location
(32.82237198965959000,-96.67370335513642000)
21-00008099
Service Request Number: 21-00008099 • Address: 51ST ST & BISMARK DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00008099
Address
51ST ST & BISMARK DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-08T00:59:00.000
Status
Closed
Created Date
2021-01-04T20:32:24.000
Update Date
2023-06-09T02:58:35.000
Closed Date
2021-01-04T20:43:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000e0zRRAAY
Lat Location
(32.70140354633155500,-96.76725282406069000)
26-00090222
Service Request Number: 26-00090222 • Address: 4056 LIVELY LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00090222
Address
4056 LIVELY LN, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:18:35.000
Update Date
2026-03-09T16:30:19.000
Closed Date
2026-03-09T16:30:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a6BA1AAM
Lat Location
(32.87314850819182000,-96.84485130888291000)
26-00200432
Service Request Number: 26-00200432 • Address: 4778 BARSTOW BLVD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00200432
Address
4778 BARSTOW BLVD, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-05-11T09:57:46.000
Update Date
2026-05-13T10:48:01.000
Closed Date
2026-05-13T10:48:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001o8cpEAAQ
Lat Location
(32.68127676482670000,-96.90351703331562000)
26-00207616
Service Request Number: 26-00207616 • Address: 2720 DOWNING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00207616
Address
2720 DOWNING AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:03:06.000
Update Date
2026-05-15T15:42:26.000
Closed Date
2026-05-15T15:42:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p3189AAA
Lat Location
(32.71586752950105400,-96.79471436017030000)
22-00387465
Service Request Number: 22-00387465 • Address: 660 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00387465
Address
660 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-09-06T16:39:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-09-07T14:30:42.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003URvGAAW
Lat Location
(32.77598904899482000,-96.79792479041802000)
25-00532907
Service Request Number: 25-00532907 • Address: 8328 LONDONDERRY LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00532907
Address
8328 LONDONDERRY LN, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:41:06.000
Update Date
2025-11-06T22:06:47.000
Closed Date
2025-11-06T22:06:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BfeCOAAZ
Lat Location
(32.79843267075758500,-96.69686031790191000)
26-00319463
Service Request Number: 26-00319463 • Address: 3416 S FRANKLIN ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00319463
Address
3416 S FRANKLIN ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-20T20:36:32.000
Update Date
2026-07-24T10:55:46.000
Closed Date
2026-07-24T10:55:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000023tQ0jAAE
Lat Location
(32.70253195085716400,-96.85977021290047000)
22-00359544
Service Request Number: 22-00359544 • Address: FERGUSON RD & HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00359544
Address
FERGUSON RD & HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-08-26T23:59:00.000
Status
Closed
Created Date
2022-08-22T08:04:31.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2022-08-22T14:58:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003Kg1BAAS
Lat Location
(32.80185127328704000,-96.71398378007012000)
22-00275389
Service Request Number: 22-00275389 • Address: COLES MANOR PL & N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00275389
Address
COLES MANOR PL & N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-02T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:41:40.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T15:54:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jpf8AAA
Lat Location
(32.81347989223654000,-96.78471169263395000)
24-00492161
Service Request Number: 24-00492161 • Address: COIT RD & L B J FWY EB, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
24-00492161
Address
COIT RD & L B J FWY EB, DALLAS, TX, 75251
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:32:30.000
Update Date
2024-10-15T14:14:42.000
Closed Date
2024-10-15T14:14:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxE3GAAV
Lat Location
(32.92395897216271000,-96.76931351464995000)
25-00582622
Service Request Number: 25-00582622 • Address: 3930 SIDNEY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00582622
Address
3930 SIDNEY ST, DALLAS, TX, 75210
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed
Created Date
2025-12-12T10:22:40.000
Update Date
2025-12-15T14:00:34.000
Closed Date
2025-12-15T14:00:19.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JRkZbAAL
Lat Location
(32.76480720448075000,-96.74102581498467000)
23-00062118
Service Request Number: 23-00062118 • Address: 102 S TATUM AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
23-00062118
Address
102 S TATUM AVE, DALLAS, TX, 75211
City Council District
6
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-25T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:39:53.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-24T17:16:26.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000057qKZAAY
Lat Location
(32.74585058747099000,-96.91518600607107000)
21-00697887
Service Request Number: 21-00697887 • Address: 1515 LYNN HAVEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00697887
Address
1515 LYNN HAVEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-28T14:46:43.000
Update Date
2026-08-07T13:53:56.000
Closed Date
2021-07-28T16:50:32.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500t000000oqLnsAAE
Lat Location
(32.73199562539503000,-96.80267391986922000)
20-01042680
Service Request Number: 20-01042680 • Address: 6735 VICTORIA AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
20-01042680
Address
6735 VICTORIA AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-19T07:28:05.000
Update Date
2023-06-09T03:35:16.000
Closed Date
2020-10-29T08:37:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aTrf3AAC
Lat Location
(32.84006432854878500,-96.83127055143028000)
23-00427971
Service Request Number: 23-00427971 • Address: 4111 MARSHALL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00427971
Address
4111 MARSHALL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-14T09:24:03.000
Update Date
2023-09-15T14:22:47.000
Closed Date
2023-09-15T14:22:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006Hk34AAC
Lat Location
(32.76948769971076000,-96.74447151974148000)
22-00556893
Service Request Number: 22-00556893 • Address: 2711 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00556893
Address
2711 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-26T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:41:14.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-26T21:39:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004Z4icAAC
Lat Location
(32.71475671505571400,-96.81349218914303000)
26-00302981
Service Request Number: 26-00302981 • Address: 9180 GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00302981
Address
9180 GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-09T19:00:07.000
Update Date
2026-07-16T14:21:51.000
Closed Date
2026-07-16T14:21:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021adfcAAA
Lat Location
(32.90103075468817000,-96.75029830853472000)
23-00207714
Service Request Number: 23-00207714 • Address: 15809 BLUEFIRE CT, DALLAS, TX, 75248 • Department: Code Compliance
Service Request Number
23-00207714
Address
15809 BLUEFIRE CT, DALLAS, TX, 75248
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-11T17:04:42.000
Update Date
2023-11-29T15:19:30.000
Closed Date
2023-11-29T15:19:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005bMh8AAE
Lat Location
(32.96357861548099000,-96.80356685240216000)
24-00549365
Service Request Number: 24-00549365 • Address: 252 S POLK ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00549365
Address
252 S POLK ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-14T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-11-13T16:15:51.000
Update Date
2024-11-14T07:08:55.000
Closed Date
2024-11-14T07:08:53.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000InvcJAAR
Lat Location
(32.74350020469109500,-96.83926093951949000)
21-00403939
Service Request Number: 21-00403939 • Address: 3025 DAHLIA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00403939
Address
3025 DAHLIA DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-05T18:41:21.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-05T22:28:43.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lcAJlAAM
Lat Location
(32.69791281985520500,-96.76771665250345000)
26-00093933
Service Request Number: 26-00093933 • Address: 4222 ROSELAND AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00093933
Address
4222 ROSELAND AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:27:06.000
Update Date
2026-03-09T13:31:52.000
Closed Date
2026-03-09T13:31:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aXiufAAC
Lat Location
(32.80122930939078400,-96.78387801091708000)
25-00143747
Service Request Number: 25-00143747 • Address: 2385 VAGAS ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00143747
Address
2385 VAGAS ST, DALLAS, TX, 75219
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-11T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-13T17:32:54.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-04-01T11:27:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000b9b9XAAQ
Lat Location
(32.80728686119809400,-96.82146747165132000)
22-00545535
Service Request Number: 22-00545535 • Address: 11760 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00545535
Address
11760 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:24:31.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-16T17:44:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004UF4GAAW
Lat Location
(32.85501610683439000,-96.64950632328677000)
22-00292232
Service Request Number: 22-00292232 • Address: E 8TH ST & S R L THORNTON FWY SB, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00292232
Address
E 8TH ST & S R L THORNTON FWY SB, DALLAS, TX, 75203
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:36:29.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-11T12:57:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qeD1AAI
Lat Location
(32.75123843480066000,-96.80970017854779000)
26-00239605
Service Request Number: 26-00239605 • Address: 3901 BRYAN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00239605
Address
3901 BRYAN ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-03T10:26:10.000
Update Date
2026-06-03T13:58:15.000
Closed Date
2026-06-03T13:58:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001sy7NDAAY
Lat Location
(32.79641961196091400,-96.78269775194680000)
26-00155999
Service Request Number: 26-00155999 • Address: INWOOD RD & ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00155999
Address
INWOOD RD & ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:02:53.000
Update Date
2026-04-14T19:58:07.000
Closed Date
2026-04-14T19:58:07.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i2W5CAAU
Lat Location
(32.89494921604686000,-96.81990522095322000)
26-00090792
Service Request Number: 26-00090792 • Address: 1700 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00090792
Address
1700 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:54:41.000
Update Date
2026-03-09T13:49:50.000
Closed Date
2026-03-09T13:49:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a9p69AAA
Lat Location
(32.72921544612343000,-96.84429379318466000)
22-00422900
Service Request Number: 22-00422900 • Address: 2850 COOMBS CREEK DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00422900
Address
2850 COOMBS CREEK DR, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-29T23:59:00.000
Status
Closed
Created Date
2022-09-26T22:10:19.000
Update Date
2023-06-08T02:35:03.000
Closed Date
2022-09-26T23:22:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003g4CFAAY
Lat Location
(32.71622316235651000,-96.88093178564505000)
24-00529625
Service Request Number: 24-00529625 • Address: 8651 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00529625
Address
8651 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-09T00:59:00.000
Status
Closed
Created Date
2024-11-01T09:39:59.000
Update Date
2024-11-04T16:38:30.000
Closed Date
2024-11-04T16:38:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Gr2qUAAR
Lat Location
(32.73976016651616000,-96.67281646752830000)
26-00088173
Service Request Number: 26-00088173 • Address: HILLCREST RD & PARK LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00088173
Address
HILLCREST RD & PARK LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-05T07:57:57.000
Update Date
2026-03-09T11:47:22.000
Closed Date
2026-03-09T11:47:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Zqa5xAAB
Lat Location
(32.87346935405684400,-96.78689114020547000)
25-00041553
Service Request Number: 25-00041553 • Address: 7557 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00041553
Address
7557 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:54:18.000
Update Date
2025-03-06T10:34:24.000
Closed Date
2025-03-06T10:34:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUHTCAA5
Lat Location
(32.65435158798227000,-96.78312089703279000)
23-00387298
Service Request Number: 23-00387298 • Address: 2227 JORDAN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00387298
Address
2227 JORDAN ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-08-22T23:59:00.000
Status
Closed
Created Date
2023-08-20T15:09:45.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-08-24T00:46:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000068h9RAAQ
Lat Location
(32.75808887187507000,-96.76761966197381000)
25-00512291
Service Request Number: 25-00512291 • Address: 3214 HERBERT ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00512291
Address
3214 HERBERT ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-23T10:56:35.000
Update Date
2025-12-04T17:11:51.000
Closed Date
2025-12-04T17:11:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000018TlknAAC
Lat Location
(32.78068299305732000,-96.83003967213719000)
26-00208607
Service Request Number: 26-00208607 • Address: FULLERTON DR & REMOND DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00208607
Address
FULLERTON DR & REMOND DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:27:47.000
Update Date
2026-05-15T10:57:18.000
Closed Date
2026-05-15T10:57:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p9u1uAAA
Lat Location
(32.76407738663953500,-96.86414617477847000)
24-00286947
Service Request Number: 24-00286947 • Address: 5506 BOTHAM JEAN BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00286947
Address
5506 BOTHAM JEAN BLVD, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-29T23:59:00.000
Status
Closed
Created Date
2024-06-13T14:49:41.000
Update Date
2024-06-19T11:10:52.000
Closed Date
2024-06-19T11:10:52.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000084MDnAAM
Lat Location
(32.73856213554926000,-96.75813904582276000)
23-00442650
Service Request Number: 23-00442650 • Address: 7760 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00442650
Address
7760 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T12:23:54.000
Update Date
2023-09-26T07:59:32.000
Closed Date
2023-09-26T07:59:30.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LadJAAS
Lat Location
(32.98773282090916000,-96.77204541298396000)
26-00093399
Service Request Number: 26-00093399 • Address: 18619 CROWNOVER CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00093399
Address
18619 CROWNOVER CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T16:37:48.000
Update Date
2026-03-09T10:58:57.000
Closed Date
2026-03-09T10:58:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aSW4YAAW
Lat Location
(33.00409079420962400,-96.79517837423067000)
26-00087367
Service Request Number: 26-00087367 • Address: 7711 QUEENSFERRY LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00087367
Address
7711 QUEENSFERRY LN, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T15:20:42.000
Update Date
2026-03-09T10:50:36.000
Closed Date
2026-03-09T10:50:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ziz82AAB
Lat Location
(32.98056054686312000,-96.77256912673172000)
23-00312323
Service Request Number: 23-00312323 • Address: 7575 S WESTMORELAND RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00312323
Address
7575 S WESTMORELAND RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-07-09T23:59:00.000
Status
Closed
Created Date
2023-07-08T17:13:26.000
Update Date
2023-07-09T11:51:57.000
Closed Date
2023-07-09T11:51:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005tAFOAA2
Lat Location
(32.65387659036048000,-96.88641242532799000)
26-00095407
Service Request Number: 26-00095407 • Address: 5426 MELROSE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00095407
Address
5426 MELROSE AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:06:22.000
Update Date
2026-03-09T21:38:16.000
Closed Date
2026-03-09T21:38:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ainCfAAI
Lat Location
(32.81520684238278000,-96.77626459527728000)
26-00154195
Service Request Number: 26-00154195 • Address: 4104 WESTERN ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00154195
Address
4104 WESTERN ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T21:55:16.000
Update Date
2026-04-14T16:19:13.000
Closed Date
2026-04-14T16:19:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hpLnYAAU
Lat Location
(32.72981368869471000,-96.88687661771166000)
25-00015816
Service Request Number: 25-00015816 • Address: 2907 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00015816
Address
2907 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-22T00:59:00.000
Status
Closed
Created Date
2025-01-13T16:53:42.000
Update Date
2025-01-16T09:39:12.000
Closed Date
2025-01-16T09:39:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000QG3FtAAL
Lat Location
(32.71124496815591000,-96.81098167803958000)
23-00171239
Service Request Number: 23-00171239 • Address: 2656 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00171239
Address
2656 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-05-26T23:59:00.000
Status
Closed
Created Date
2023-04-15T16:30:11.000
Update Date
2023-06-07T00:53:10.000
Closed Date
2023-04-24T15:22:36.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005ScujAAC
Lat Location
(32.85659183400233000,-96.87524697839628000)
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