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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00546415
Service Request Number: 22-00546415 • Address: 3014 MESA VIEW DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00546415
Address
3014 MESA VIEW DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:46:06.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-21T14:57:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UYbUAAW
Lat Location
(32.66083914778095500,-96.77362694077266000)
24-00077233
Service Request Number: 24-00077233 • Address: 1903 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00077233
Address
1903 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-17T11:12:46.000
Update Date
2024-03-06T17:24:45.000
Closed Date
2024-03-06T17:24:44.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007HgS4AAK
Lat Location
(32.70531625158231000,-96.79839387431322000)
26-00086676
Service Request Number: 26-00086676 • Address: 6531 ATHA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00086676
Address
6531 ATHA DR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:38:29.000
Update Date
2026-03-09T10:32:59.000
Closed Date
2026-03-09T10:29:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zeu21AAB
Lat Location
(32.71542857991161000,-96.70804672476750000)
26-00437183
Service Request Number: 26-00437183 • Address: CADIZ ST & S RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
26-00437183
Address
CADIZ ST & S RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-10-02T15:40:36.000
Update Date
2026-10-02T19:52:19.000
Closed Date
2026-10-02T19:52:18.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002Lw6O7AAJ
Lat Location
(32.76623219626133000,-96.80365773244907000)
23-00426107
Service Request Number: 23-00426107 • Address: 13416 SARAH LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00426107
Address
13416 SARAH LN, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-13T10:29:54.000
Update Date
2025-10-30T13:45:18.000
Closed Date
2025-10-30T12:59:49.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006HaRQAA0
Lat Location
(32.69253022795188000,-96.58495885540486000)
21-00310532
Service Request Number: 21-00310532 • Address: 3211 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00310532
Address
3211 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-10T23:59:00.000
Status
Closed
Created Date
2021-04-07T13:33:11.000
Update Date
2023-06-09T01:57:56.000
Closed Date
2021-04-07T14:09:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jwUltAAE
Lat Location
(32.70569286314543000,-96.82188634645584000)
26-00407319
Service Request Number: 26-00407319 • Address: CEDAR SPRINGS RD & INWOOD RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00407319
Address
CEDAR SPRINGS RD & INWOOD RD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-13T23:00:26.000
Update Date
2026-09-14T07:09:57.000
Closed Date
2026-09-14T07:09:57.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002H4uyTAAR
Lat Location
(32.82583960918093000,-96.83123940989469000)
26-00043900
Service Request Number: 26-00043900 • Address: 410 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00043900
Address
410 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-02-04T14:31:18.000
Update Date
2026-10-02T08:21:07.000
Closed Date
2026-09-30T08:20:19.000
Outcome
No Action Required
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001TvcAfAAJ
Lat Location
(32.74800812733646000,-96.78528546876257000)
21-00323321
Service Request Number: 21-00323321 • Address: 2865 CLEMENTS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00323321
Address
2865 CLEMENTS ST, DALLAS, TX, 75214
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-05-03T23:59:00.000
Status
Closed
Created Date
2021-04-12T08:38:46.000
Update Date
2023-06-09T02:01:36.000
Closed Date
2021-04-28T14:45:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jxfI6AAI
Lat Location
(32.82395558983938600,-96.76032845006357000)
26-00069060
Service Request Number: 26-00069060 • Address: 9911 BRUTON RD, DALLAS, TX, 75217 • City Council District: 7
Service Request Number
26-00069060
Address
9911 BRUTON RD, DALLAS, TX, 75217
City Council District
7
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-02-20T15:40:50.000
Update Date
2026-04-02T21:48:48.000
Closed Date
2026-04-02T21:48:15.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XOI57AAH
Lat Location
(32.74890338045073000,-96.65249467429295000)
23-00442657
Service Request Number: 23-00442657 • Address: 801 MAIN ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
23-00442657
Address
801 MAIN ST, DALLAS, TX, 75202
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:29:17.000
Update Date
2023-09-25T08:49:01.000
Closed Date
2023-09-25T08:49:00.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Lah1AAC
Lat Location
(32.77952982696971400,-96.80520066152036000)
25-00407343
Service Request Number: 25-00407343 • Address: 2232 MAJOR DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00407343
Address
2232 MAJOR DR, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-08-23T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:30:41.000
Update Date
2025-08-28T14:21:59.000
Closed Date
2025-08-28T14:21:58.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xYAMTAA4
Lat Location
(32.75127594172696000,-96.68744646823843000)
26-00155364
Service Request Number: 26-00155364 • Address: 2042 ANGELINA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00155364
Address
2042 ANGELINA DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:14:29.000
Update Date
2026-04-14T13:53:41.000
Closed Date
2026-04-14T13:53:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hwZaRAAU
Lat Location
(32.79027740242454000,-96.85470119278611000)
21-00858612
Service Request Number: 21-00858612 • Address: 3388 LEE PKWY, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00858612
Address
3388 LEE PKWY, DALLAS, TX, 75219
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-10-08T23:59:00.000
Status
Closed
Created Date
2021-09-17T18:45:00.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-28T14:15:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rKitJAAS
Lat Location
(32.80902621446783000,-96.80461124015756000)
26-00088415
Service Request Number: 26-00088415 • Address: 4023 HIGH SUMMIT DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00088415
Address
4023 HIGH SUMMIT DR, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:54:57.000
Update Date
2026-03-09T15:53:24.000
Closed Date
2026-03-09T15:53:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zrx0WAAR
Lat Location
(32.91883951536458000,-96.84594398867385000)
22-00292290
Service Request Number: 22-00292290 • Address: 5435 BELMONT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00292290
Address
5435 BELMONT AVE, DALLAS, TX, 75206
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:57:56.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-09-16T14:28:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qfhGAAQ
Lat Location
(32.81739683824675000,-96.77650015832651000)
26-00138217
Service Request Number: 26-00138217 • Address: 2526 MAVERICK AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00138217
Address
2526 MAVERICK AVE, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T14:23:53.000
Update Date
2026-04-14T12:25:53.000
Closed Date
2026-04-14T12:25:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ftwEZAAY
Lat Location
(32.82043185400290000,-96.67246521138644000)
22-00388348
Service Request Number: 22-00388348 • Address: 2627 LEWISTON AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00388348
Address
2627 LEWISTON AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-10T23:59:00.000
Status
Closed
Created Date
2022-09-07T09:16:30.000
Update Date
2023-06-08T02:46:48.000
Closed Date
2022-09-07T09:49:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003UodaAAC
Lat Location
(32.75736781249020000,-96.65055666379550000)
25-00505176
Service Request Number: 25-00505176 • Address: 2419 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00505176
Address
2419 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-18T19:48:51.000
Update Date
2025-10-18T20:16:37.000
Closed Date
2025-10-18T20:15:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000017GdVWAA0
Lat Location
(32.81583487112319000,-96.77826932470480000)
20-01168833
Service Request Number: 20-01168833 • Address: 4121 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
20-01168833
Address
4121 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-12-01T17:52:16.000
Update Date
2023-06-09T03:16:05.000
Closed Date
2020-12-02T12:38:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000caVKEAA2
Lat Location
(32.81449004359487000,-96.79196761916609000)
21-00473796
Service Request Number: 21-00473796 • Address: 7534 SAN JOSE AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00473796
Address
7534 SAN JOSE AVE, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-26T07:20:42.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-27T09:59:01.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mOvVQAA0
Lat Location
(32.65479311553496400,-96.77613080095782000)
26-00349970
Service Request Number: 26-00349970 • Address: 1800 ANGELINA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00349970
Address
1800 ANGELINA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-07T13:17:41.000
Update Date
2026-08-08T21:01:10.000
Closed Date
2026-08-08T21:01:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000288t3LAAQ
Lat Location
(32.79022084359177000,-96.84792275015438000)
22-00310951
Service Request Number: 22-00310951 • Address: 2445 PARKCLIFF DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00310951
Address
2445 PARKCLIFF DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-22T07:27:47.000
Update Date
2023-06-08T03:06:26.000
Closed Date
2022-07-25T12:28:02.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002yRKwAAM
Lat Location
(32.67022945341149000,-96.61407296036721000)
24-00367941
Service Request Number: 24-00367941 • Address: 4171 GLADEWATER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00367941
Address
4171 GLADEWATER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-30T10:09:18.000
Update Date
2024-08-16T10:27:33.000
Closed Date
2024-08-16T10:27:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000002cQQ9AAM
Lat Location
(32.70128372350245000,-96.78885805397512000)
26-00224406
Service Request Number: 26-00224406 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00224406
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-05-26T05:25:24.000
Update Date
2026-06-03T17:44:06.000
Closed Date
2026-06-01T16:57:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001r6ZC9AAM
Lat Location
(32.77496312625581000,-96.70546161859299000)
22-00292251
Service Request Number: 22-00292251 • Address: 1735 EASTCLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00292251
Address
1735 EASTCLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:43:49.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-15T17:35:33.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qej5AAA
Lat Location
(32.74246439845513400,-96.70624457975364000)
22-00382493
Service Request Number: 22-00382493 • Address: 18216 MUIR CIR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00382493
Address
18216 MUIR CIR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-09-08T23:59:00.000
Status
Closed
Created Date
2022-09-03T01:39:21.000
Update Date
2023-06-08T02:45:40.000
Closed Date
2022-09-06T09:24:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003SyftAAC
Lat Location
(32.99853147803878000,-96.84729730882982000)
22-00089917
Service Request Number: 22-00089917 • Address: 6457 NORWAY RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00089917
Address
6457 NORWAY RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - PBW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2022-05-11T23:59:00.000
Status
Closed
Created Date
2022-03-09T16:45:00.000
Update Date
2026-08-07T12:57:56.000
Closed Date
2022-03-11T10:35:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000001WOwSAAW
Lat Location
(32.88847755759440600,-96.79456738011497000)
22-00365676
Service Request Number: 22-00365676 • Address: 4009 ADRIAN DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00365676
Address
4009 ADRIAN DR, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-25T23:59:00.000
Status
Closed
Created Date
2022-08-24T17:47:15.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-08-25T14:14:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003MssKAAS
Lat Location
(32.85296198963051500,-96.84220126554396000)
20-01225578
Service Request Number: 20-01225578 • Address: 2622 BRANDON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01225578
Address
2622 BRANDON ST, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-01-07T00:59:00.000
Status
Closed
Created Date
2020-12-22T16:01:32.000
Update Date
2023-06-09T03:00:05.000
Closed Date
2020-12-23T19:14:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000dxzUbAAI
Lat Location
(32.73200705752373000,-96.86196498068693000)
26-00154320
Service Request Number: 26-00154320 • Address: 2208 MOSER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00154320
Address
2208 MOSER AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T06:53:02.000
Update Date
2026-04-14T08:34:01.000
Closed Date
2026-04-14T08:33:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hrJkqAAE
Lat Location
(32.81286503762671500,-96.77786501644577000)
26-00088275
Service Request Number: 26-00088275 • Address: 363 S NACHITA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00088275
Address
363 S NACHITA DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:09:39.000
Update Date
2026-03-09T11:57:09.000
Closed Date
2026-03-09T11:56:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZrEwFAAV
Lat Location
(32.70673408637372000,-96.66504399794213000)
21-00423775
Service Request Number: 21-00423775 • Address: 8517 SHAGROCK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00423775
Address
8517 SHAGROCK LN, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-12T07:29:19.000
Update Date
2023-06-09T01:38:19.000
Closed Date
2021-05-18T11:29:05.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500t000000leYIFAA2
Lat Location
(32.86465929227850000,-96.69413468373550000)
25-00226799
Service Request Number: 25-00226799 • Address: 6003 RIDGECREST RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00226799
Address
6003 RIDGECREST RD, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:23:02.000
Update Date
2025-05-22T15:41:14.000
Closed Date
2025-05-22T15:41:13.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000hdqndAAA
Lat Location
(32.87029571348287000,-96.75900330005625000)
22-00556896
Service Request Number: 22-00556896 • Address: 2843 W BROOKLYN AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00556896
Address
2843 W BROOKLYN AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:45:25.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T18:01:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4jlAAC
Lat Location
(32.73930840371733000,-96.86732875008917000)
26-00232895
Service Request Number: 26-00232895 • Address: 7101 WOODWICK DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00232895
Address
7101 WOODWICK DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-05-30T00:54:54.000
Update Date
2026-06-03T16:34:12.000
Closed Date
2026-06-01T16:33:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s8kdyAAA
Lat Location
(32.66210406092066000,-96.83845805900668000)
23-00361502
Service Request Number: 23-00361502 • Address: 8614 SAN BENITO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00361502
Address
8614 SAN BENITO WAY, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-07T23:59:00.000
Status
Closed
Created Date
2023-08-04T19:53:02.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-08-05T10:02:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000063HP5AAM
Lat Location
(32.81789591574746400,-96.70727175177338000)
25-00293082
Service Request Number: 25-00293082 • Address: 1401 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
25-00293082
Address
1401 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-03T23:59:00.000
Status
Closed
Created Date
2025-06-19T22:11:48.000
Update Date
2026-05-15T13:32:29.000
Closed Date
2026-05-15T13:32:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mnByQAAU
Lat Location
(32.79630270422059000,-96.82282007675857000)
23-00363509
Service Request Number: 23-00363509 • Address: 2770 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00363509
Address
2770 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-04T23:38:27.000
Update Date
2023-08-07T07:33:11.000
Closed Date
2023-08-07T07:33:07.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z0000063kqaAAA
Lat Location
(32.85753190109131000,-96.87408177147375000)
24-00572394
Service Request Number: 24-00572394 • Address: 3819 VAN NESS LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00572394
Address
3819 VAN NESS LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-04T18:59:00.000
Status
Closed
Created Date
2024-11-30T22:18:32.000
Update Date
2024-12-03T08:05:06.000
Closed Date
2024-12-03T08:04:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L53R0AAJ
Lat Location
(32.87268570998499000,-96.85130031842705000)
22-00070907
Service Request Number: 22-00070907 • Address: 8717 DIRECTORS ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
22-00070907
Address
8717 DIRECTORS ROW, DALLAS, TX, 75247
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-01T00:59:00.000
Status
Closed
Created Date
2022-02-24T16:44:57.000
Update Date
2023-06-08T23:36:04.000
Closed Date
2022-02-24T18:40:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001RbETAA0
Lat Location
(32.81597198020204000,-96.88725977153531000)
26-00089607
Service Request Number: 26-00089607 • Address: 7737 EL PADRE LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00089607
Address
7737 EL PADRE LN, DALLAS, TX, 75248
City Council District
11
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:14:37.000
Update Date
2026-03-09T14:08:58.000
Closed Date
2026-03-09T14:08:58.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a0M4vAAE
Lat Location
(32.96062947019291000,-96.77448919419969000)
24-00534238
Service Request Number: 24-00534238 • Address: 2755 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00534238
Address
2755 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-04T16:03:22.000
Update Date
2024-11-06T12:49:22.000
Closed Date
2024-11-06T12:49:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000HLeQTAA1
Lat Location
(32.69312792812516000,-96.77545513707288000)
21-00267068
Service Request Number: 21-00267068 • Address: 18303 DAVENPORT RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00267068
Address
18303 DAVENPORT RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:56:54.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-31T08:53:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCh13AAC
Lat Location
(33.00092765407775000,-96.79300299850051000)
21-00473857
Service Request Number: 21-00473857 • Address: JULIUS SCHEPPS FWY SB & GREAT TRINITY FOREST WAY, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
21-00473857
Address
JULIUS SCHEPPS FWY SB & GREAT TRINITY FOREST WAY, DALLAS, TX, 75216
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-27T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:50:25.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T08:48:29.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOwMGAA0
Lat Location
(32.70105541078219000,-96.75316482433539000)
22-00529558
Service Request Number: 22-00529558 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00529558
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-10T00:59:00.000
Status
Closed
Created Date
2022-12-08T13:42:49.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-12-08T13:48:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004O4qkAAC
Lat Location
(32.76866046191813000,-96.87362880677072000)
23-00207773
Service Request Number: 23-00207773 • Address: 1923 CEDAR CREST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00207773
Address
1923 CEDAR CREST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-16T23:59:00.000
Status
Closed
Created Date
2023-05-11T19:12:33.000
Update Date
2024-02-21T03:21:39.000
Closed Date
2023-05-15T11:00:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005bNjrAAE
Lat Location
(32.72611779128601500,-96.79675728699338000)
26-00144752
Service Request Number: 26-00144752 • Address: 6515 KENWOOD AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00144752
Address
6515 KENWOOD AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-08T10:15:57.000
Update Date
2026-04-14T13:43:01.000
Closed Date
2026-04-14T13:42:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gjj1tAAA
Lat Location
(32.83270538107422000,-96.74957963398090000)
26-00155532
Service Request Number: 26-00155532 • Address: 6926 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00155532
Address
6926 MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T13:27:04.000
Update Date
2026-04-14T13:39:18.000
Closed Date
2026-04-14T13:39:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hzUUXAA2
Lat Location
(32.77271430310848000,-96.70136310096343000)
21-00347178
Service Request Number: 21-00347178 • Address: 1054 CONDOR DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
21-00347178
Address
1054 CONDOR DR, DALLAS, TX, 75051
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-26T23:59:00.000
Status
Closed
Created Date
2021-04-19T13:25:03.000
Update Date
2023-06-09T01:53:41.000
Closed Date
2021-04-27T12:43:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000kgFg3AAE
Lat Location
(32.73336558276522000,-96.98869739230690000)
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