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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00095402
Service Request Number: 26-00095402 • Address: 5200 MANETT ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00095402
Address
5200 MANETT ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:02:33.000
Update Date
2026-03-09T21:40:35.000
Closed Date
2026-03-09T21:40:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aikOTAAY
Lat Location
(32.81567715130393000,-96.78144950563480000)
26-00090234
Service Request Number: 26-00090234 • Address: 10007 TEAGARDEN RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00090234
Address
10007 TEAGARDEN RD, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:40:11.000
Update Date
2026-03-09T17:07:13.000
Closed Date
2026-03-09T17:07:13.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a65ZDAAY
Lat Location
(32.67620781462087000,-96.64867439117472000)
20-01092172
Service Request Number: 20-01092172 • Address: 3316 MODLIN ST, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01092172
Address
3316 MODLIN ST, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-10T00:59:00.000
Status
Closed
Created Date
2020-11-04T14:31:17.000
Update Date
2023-06-09T03:29:22.000
Closed Date
2020-11-05T10:50:34.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkYSrAAM
Lat Location
(32.82452687447419500,-96.65975219909745000)
23-00428500
Service Request Number: 23-00428500 • Address: 1022 FORESTGROVE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00428500
Address
1022 FORESTGROVE DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-14T12:45:39.000
Update Date
2023-09-14T16:05:56.000
Closed Date
2023-09-14T16:05:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006I8VBAA0
Lat Location
(32.84537723366467000,-96.69618816598307000)
26-00155510
Service Request Number: 26-00155510 • Address: 2900 ALLEN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00155510
Address
2900 ALLEN ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:18:48.000
Update Date
2026-04-14T16:00:16.000
Closed Date
2026-04-14T16:00:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hxR6AAAU
Lat Location
(32.80135229992825000,-96.80162777964414000)
23-00547499
Service Request Number: 23-00547499 • Address: 7236 WABASH CIR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00547499
Address
7236 WABASH CIR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:40:33.000
Update Date
2023-12-05T09:24:18.000
Closed Date
2023-12-05T09:24:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mL88AAE
Lat Location
(32.82614094653419000,-96.73512001838066000)
26-00047859
Service Request Number: 26-00047859 • Address: 600 S MUNGER BLVD, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00047859
Address
600 S MUNGER BLVD, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-02-08T00:59:00.000
Status
Closed
Created Date
2026-02-06T16:40:23.000
Update Date
2026-02-07T01:11:50.000
Closed Date
2026-02-07T01:11:49.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001UTmtuAAD
Lat Location
(32.79315327959156400,-96.75815974031514000)
24-00554479
Service Request Number: 24-00554479 • Address: 1711 ESSEX AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00554479
Address
1711 ESSEX AVE, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-12-04T00:59:00.000
Status
Closed
Created Date
2024-11-17T13:37:08.000
Update Date
2024-11-20T13:37:50.000
Closed Date
2024-11-20T13:37:49.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000JGFWPAA5
Lat Location
(32.72832196577968000,-96.79830962854090000)
22-00556900
Service Request Number: 22-00556900 • Address: 8025 RACINE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556900
Address
8025 RACINE DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:54:26.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-01-11T22:02:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4rjAAC
Lat Location
(32.64988999127600500,-96.83605060404815000)
21-00760756
Service Request Number: 21-00760756 • Address: 2835 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00760756
Address
2835 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-09-07T23:59:00.000
Status
Closed
Created Date
2021-08-17T14:12:23.000
Update Date
2026-08-07T13:17:49.000
Closed Date
2021-08-18T08:02:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pwXWnAAM
Lat Location
(32.71355222746452500,-96.83289514874343000)
22-00013671
Service Request Number: 22-00013671 • Address: 3714 SEGUIN DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00013671
Address
3714 SEGUIN DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Litter Cans - SAN
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-01-22T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:17:47.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-12T08:36:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000vKpMFAA0
Lat Location
(32.87839096473678000,-96.85549491507656000)
23-00442743
Service Request Number: 23-00442743 • Address: 3918 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00442743
Address
3918 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-24T13:54:28.000
Status
Closed
Created Date
2023-09-23T13:54:28.000
Update Date
2023-09-23T14:42:48.000
Closed Date
2023-09-23T14:42:48.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006LbVmAAK
Lat Location
(32.75892539321791000,-96.76216014355063000)
24-00521617
Service Request Number: 24-00521617 • Address: LINFIELD RD & E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00521617
Address
LINFIELD RD & E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T00:59:00.000
Status
Closed
Created Date
2024-10-28T09:54:28.000
Update Date
2024-10-28T16:50:29.000
Closed Date
2024-10-28T10:22:42.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000G3I45AAF
Lat Location
(32.71349597964215000,-96.75893970107614000)
22-00556960
Service Request Number: 22-00556960 • Address: 5230 VANDERBILT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00556960
Address
5230 VANDERBILT AVE, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-26T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:51:41.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-25T13:59:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000004Z5eIAAS
Lat Location
(32.82435998267916000,-96.78160238145401000)
21-00813634
Service Request Number: 21-00813634 • Address: 3970 AVOCADO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00813634
Address
3970 AVOCADO DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-09-02T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-26T14:16:28.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-09-02T17:34:57.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qY745AAC
Lat Location
(32.66613046192862400,-96.74790219209088000)
25-00041540
Service Request Number: 25-00041540 • Address: 1263 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00041540
Address
1263 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:50:08.000
Update Date
2025-01-30T13:19:02.000
Closed Date
2025-01-30T13:19:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SVIyDAAX
Lat Location
(32.73378674164307000,-96.80832710261456000)
25-00150811
Service Request Number: 25-00150811 • Address: 1109 LAWTON DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00150811
Address
1109 LAWTON DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-04-04T14:54:12.000
Update Date
2025-04-09T16:39:26.000
Closed Date
2025-04-09T16:39:25.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000bjDqDAAU
Lat Location
(32.69930903334621000,-96.68644704906059000)
23-00062143
Service Request Number: 23-00062143 • Address: 5419 MONTICELLO AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00062143
Address
5419 MONTICELLO AVE, DALLAS, TX, 75206
City Council District
14
Department
Planning & Development Department
Service Request Type
Conservation District Violation - PNV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-04-14T12:46:34.000
Status
Closed
Created Date
2023-02-09T12:46:34.000
Update Date
2024-08-02T13:12:29.000
Closed Date
2023-02-27T09:21:22.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000057qsyAAA
Lat Location
(32.82660135203163000,-96.77690521749142000)
23-00532492
Service Request Number: 23-00532492 • Address: 4134 S COCKRELL HILL RD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00532492
Address
4134 S COCKRELL HILL RD, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-20T16:46:02.000
Update Date
2023-12-27T17:59:26.000
Closed Date
2023-12-27T17:59:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006hecWAAQ
Lat Location
(32.69331023662973500,-96.89121159596687000)
26-00208500
Service Request Number: 26-00208500 • Address: 4327 CABELL DR, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00208500
Address
4327 CABELL DR, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T07:23:34.000
Update Date
2026-05-15T12:18:43.000
Closed Date
2026-05-15T12:18:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p9U2bAAE
Lat Location
(32.80479157009621400,-96.78581732005111000)
21-00476990
Service Request Number: 21-00476990 • Address: 7026 OAKBLUFF DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
21-00476990
Address
7026 OAKBLUFF DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-26T15:50:40.000
Update Date
2023-06-09T01:00:55.000
Closed Date
2021-06-01T10:09:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mPIZJAA4
Lat Location
(32.94273171129442000,-96.78458295004334000)
26-00346216
Service Request Number: 26-00346216 • Address: 6532 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
26-00346216
Address
6532 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-05T13:45:59.000
Update Date
2026-08-08T15:50:15.000
Closed Date
2026-08-08T15:50:15.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs000027ZvbBAAS
Lat Location
(32.85624162994441400,-96.74836934676846000)
21-00549998
Service Request Number: 21-00549998 • Address: 2402 PALL MALL AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00549998
Address
2402 PALL MALL AVE, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-06-17T23:59:00.000
Status
Closed
Created Date
2021-06-16T10:06:38.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-16T12:34:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000n1abiAAA
Lat Location
(32.67171392848377000,-96.78171101607920000)
26-00090224
Service Request Number: 26-00090224 • Address: W JEFFERSON BLVD & S LLEWELLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00090224
Address
W JEFFERSON BLVD & S LLEWELLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:21:25.000
Update Date
2026-03-09T11:35:30.000
Closed Date
2026-03-09T11:35:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500cs00001a6C9JAAU
Lat Location
(32.74319337629558000,-96.83214700635826000)
23-00336841
Service Request Number: 23-00336841 • Address: 3914 POLLY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00336841
Address
3914 POLLY ST, DALLAS, TX, 75210
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-22T12:33:44.000
Update Date
2023-07-25T11:43:37.000
Closed Date
2023-07-25T11:43:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005yFu6AAE
Lat Location
(32.76352224878759500,-96.74001597831560000)
26-00093546
Service Request Number: 26-00093546 • Address: 2844 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093546
Address
2844 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-08T20:17:06.000
Update Date
2026-03-09T10:33:39.000
Closed Date
2026-03-09T10:33:25.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTXWPAA4
Lat Location
(32.71236671985386000,-96.81434349430344000)
26-00137494
Service Request Number: 26-00137494 • Address: 11010 MILHOF DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00137494
Address
11010 MILHOF DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T09:33:33.000
Update Date
2026-04-14T17:47:19.000
Closed Date
2026-04-14T17:00:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fojeXAAQ
Lat Location
(32.83989867240278000,-96.65586447220842000)
26-00152875
Service Request Number: 26-00152875 • Address: 2526 INADALE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00152875
Address
2526 INADALE AVE, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T11:14:42.000
Update Date
2026-04-14T16:18:06.000
Closed Date
2026-04-14T16:18:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hd5RbAAI
Lat Location
(32.81675108489403000,-96.67260072533269000)
26-00094767
Service Request Number: 26-00094767 • Address: 9811 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00094767
Address
9811 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:14:59.000
Update Date
2026-03-09T14:46:36.000
Closed Date
2026-03-09T14:46:35.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ae6sfAAA
Lat Location
(32.85521228118948000,-96.87981038961648000)
20-01236768
Service Request Number: 20-01236768 • Address: 2823 TROY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
20-01236768
Address
2823 TROY ST, DALLAS, TX, 75210
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-01-12T00:59:00.000
Status
Closed
Created Date
2020-12-28T11:05:37.000
Update Date
2023-06-09T03:05:02.000
Closed Date
2020-12-28T17:01:59.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000dyrnSAAQ
Lat Location
(32.77764274146340000,-96.73973220917820000)
26-00090743
Service Request Number: 26-00090743 • Address: 1099 W PAGE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00090743
Address
1099 W PAGE AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T11:33:27.000
Update Date
2026-03-09T10:54:58.000
Closed Date
2026-03-09T10:54:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aAAC9AAO
Lat Location
(32.74034306769116400,-96.83992847741818000)
26-00209727
Service Request Number: 26-00209727 • Address: 2600 COLBY ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00209727
Address
2600 COLBY ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:47:11.000
Update Date
2026-05-15T16:40:50.000
Closed Date
2026-05-15T16:40:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pHxc7AAC
Lat Location
(32.79380956350970400,-96.79869551169021000)
22-00556964
Service Request Number: 22-00556964 • Address: 10135 HYMIE CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00556964
Address
10135 HYMIE CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:55:44.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-03T01:12:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5hCAAS
Lat Location
(32.74409601837566000,-96.64878500939494000)
20-01081515
Service Request Number: 20-01081515 • Address: 5807 CHURCHILL AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01081515
Address
5807 CHURCHILL AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-02T00:59:00.000
Status
Closed
Created Date
2020-10-31T10:11:04.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T11:58:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjnvhAAA
Lat Location
(32.78160949874935000,-96.71779986180987000)
22-00251458
Service Request Number: 22-00251458 • Address: 4063 ALTOONA DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00251458
Address
4063 ALTOONA DR, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-15T23:59:00.000
Status
Closed
Created Date
2022-06-14T15:59:49.000
Update Date
2023-06-08T23:19:02.000
Closed Date
2022-06-14T16:25:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Scz7AAC
Lat Location
(32.69540448651407000,-96.88797737475981000)
24-00492197
Service Request Number: 24-00492197 • Address: 6815 AMERICAN WAY, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00492197
Address
6815 AMERICAN WAY, DALLAS, TX, 75237
City Council District
3
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-31T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:42:11.000
Update Date
2024-10-31T10:53:09.000
Closed Date
2024-10-31T10:53:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxjAHAAZ
Lat Location
(32.66591922129082000,-96.88428286281592000)
24-00450946
Service Request Number: 24-00450946 • Address: 5700 KENWOOD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00450946
Address
5700 KENWOOD AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-17T10:14:49.000
Update Date
2024-09-25T16:35:11.000
Closed Date
2024-09-25T16:35:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000095978AAA
Lat Location
(32.83293310103085400,-96.77008474564860000)
26-00293796
Service Request Number: 26-00293796 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00293796
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T21:41:01.000
Update Date
2026-07-04T21:41:06.000
Closed Date
2026-07-04T21:41:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000020MFyfAAG
Lat Location
(32.65515871736161000,-96.86704914847500000)
26-00149673
Service Request Number: 26-00149673 • Address: 3015 FLASK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00149673
Address
3015 FLASK DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T15:24:19.000
Update Date
2026-04-14T10:21:04.000
Closed Date
2026-04-14T10:21:03.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJYsjAAG
Lat Location
(32.65952518161058000,-96.77266921749950000)
21-00171467
Service Request Number: 21-00171467 • Address: 1359 PEABODY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00171467
Address
1359 PEABODY AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-01T00:59:00.000
Status
Closed
Created Date
2021-02-25T12:18:47.000
Update Date
2023-06-09T02:17:01.000
Closed Date
2021-02-25T13:44:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000hlXH0AAM
Lat Location
(32.75868054787811400,-96.77880814271725000)
26-00403603
Service Request Number: 26-00403603 • Address: 5704 HARVEST HILL RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00403603
Address
5704 HARVEST HILL RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-10T20:00:05.000
Update Date
2026-09-14T15:47:02.000
Closed Date
2026-09-14T15:47:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GbSzCAAV
Lat Location
(32.92234880920105000,-96.80929733337629000)
26-00347187
Service Request Number: 26-00347187 • Address: 5729 PARKDALE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00347187
Address
5729 PARKDALE DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T07:41:32.000
Update Date
2026-08-08T14:30:08.000
Closed Date
2026-08-06T14:29:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027lqsXAAQ
Lat Location
(32.77739024171667400,-96.72082717163462000)
25-00560772
Service Request Number: 25-00560772 • Address: 18950 MARSH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00560772
Address
18950 MARSH LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2025-11-24T19:32:37.000
Update Date
2025-12-05T17:18:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GEBFdAAP
Lat Location
(33.00975575276470400,-96.85704840933195000)
20-01169680
Service Request Number: 20-01169680 • Address: 2602 KENESAW DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01169680
Address
2602 KENESAW DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-17T00:59:00.000
Status
Closed
Created Date
2020-12-02T09:55:57.000
Update Date
2023-06-09T03:16:14.000
Closed Date
2020-12-15T11:25:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cacYtAAI
Lat Location
(32.77437347664927400,-96.90791302233514000)
24-00235282
Service Request Number: 24-00235282 • Address: 7220 AMBER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00235282
Address
7220 AMBER DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-28T23:59:00.000
Status
Closed
Created Date
2024-05-20T08:35:03.000
Update Date
2024-05-21T15:46:19.000
Closed Date
2024-05-21T15:46:19.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007tzKjAAI
Lat Location
(32.66071924341803000,-96.81125523269874000)
23-00236636
Service Request Number: 23-00236636 • Address: 9911 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00236636
Address
9911 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Office of Housing and Community Empowerment
Service Request Type
Housing & Neighborhood Revitalization – HOU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-05T23:59:00.000
Status
Closed
Created Date
2023-05-27T19:31:51.000
Update Date
2025-09-30T22:58:26.000
Closed Date
2023-06-12T09:25:36.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g80bAAA
Lat Location
(32.87772531454839000,-96.87675377163768000)
26-00436857
Service Request Number: 26-00436857 • Address: 2661 LARRY DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00436857
Address
2661 LARRY DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
New
Created Date
2026-10-02T13:34:47.000
Update Date
2026-10-02T14:57:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002LtEdAAAV
Lat Location
(32.82434393664283000,-96.66920982737179000)
26-00073095
Service Request Number: 26-00073095 • Address: 103 MURRAY ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00073095
Address
103 MURRAY ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed
Created Date
2026-02-24T08:19:09.000
Update Date
2026-02-25T08:21:32.000
Closed Date
2026-02-25T08:21:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XulDdAAJ
Lat Location
(32.78499691011387000,-96.77796199504623000)
21-00550975
Service Request Number: 21-00550975 • Address: 182 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00550975
Address
182 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T11:54:17.000
Update Date
2023-06-12T01:22:15.000
Closed Date
2021-07-27T12:34:04.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000n1gYsAAI
Lat Location
(32.86143118020159000,-96.70984036909671000)
26-00093838
Service Request Number: 26-00093838 • Address: 1441 WESTMOUNT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00093838
Address
1441 WESTMOUNT AVE, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:46:38.000
Update Date
2026-03-09T08:56:52.000
Closed Date
2026-03-09T08:56:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWzXnAAK
Lat Location
(32.76144127944332500,-96.86727702742448000)
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