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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00074468
Service Request Number: 23-00074468 • Address: 9917 EDGECLIFF DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00074468
Address
9917 EDGECLIFF DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-02-15T12:58:40.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-16T17:05:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005B01DAAS
Lat Location
(32.87766120574404000,-96.71448989467034000)
26-00306117
Service Request Number: 26-00306117 • Address: 1018 VALENCIA ST, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
26-00306117
Address
1018 VALENCIA ST, DALLAS, TX, 75223
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-12T20:03:45.000
Update Date
2026-07-16T09:40:15.000
Closed Date
2026-07-14T09:39:08.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000222uARAAY
Lat Location
(32.80163517589557000,-96.74143551803080000)
25-00155827
Service Request Number: 25-00155827 • Address: 1327 CY BLACKBURN CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00155827
Address
1327 CY BLACKBURN CIR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-04-08T10:15:00.000
Update Date
2025-04-21T01:21:04.000
Closed Date
2025-04-21T01:21:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000c8JIwAAM
Lat Location
(32.73483316054049000,-96.66045153970707000)
24-00360626
Service Request Number: 24-00360626 • Address: 7022 CLAYTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00360626
Address
7022 CLAYTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:01:56.000
Update Date
2024-08-06T14:28:54.000
Closed Date
2024-08-06T14:28:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000029fAtAAI
Lat Location
(32.81357592036199000,-96.73759788506659000)
26-00171652
Service Request Number: 26-00171652 • Address: 6465 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00171652
Address
6465 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-04-23T17:04:52.000
Update Date
2026-04-24T15:41:37.000
Closed Date
2026-04-24T15:41:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001k3FigAAE
Lat Location
(32.83672265866818000,-96.75092045240329000)
26-00142906
Service Request Number: 26-00142906 • Address: 3907 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00142906
Address
3907 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-07T11:43:18.000
Update Date
2026-04-14T11:57:03.000
Closed Date
2026-04-14T11:57:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001gUBewAAG
Lat Location
(32.81682207136552000,-96.80470722474232000)
22-00214242
Service Request Number: 22-00214242 • Address: 4419 CABELL DR, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00214242
Address
4419 CABELL DR, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-24T11:25:54.000
Update Date
2023-06-08T23:20:23.000
Closed Date
2022-06-29T12:10:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002FkzeAAC
Lat Location
(32.80570017722593000,-96.78466970699355000)
26-00346140
Service Request Number: 26-00346140 • Address: 2719 KNIGHT ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00346140
Address
2719 KNIGHT ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-05T13:14:36.000
Update Date
2026-08-08T15:52:15.000
Closed Date
2026-08-06T15:51:27.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027aRcXAAU
Lat Location
(32.80931543190797600,-96.81556152849662000)
22-00128318
Service Request Number: 22-00128318 • Address: 7003 TOKALON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00128318
Address
7003 TOKALON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-05T07:59:25.000
Update Date
2023-06-08T23:09:34.000
Closed Date
2022-04-06T08:46:31.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000001jUqkAAE
Lat Location
(32.81940112325358000,-96.73756951801208000)
22-00072589
Service Request Number: 22-00072589 • Address: 700 CONTINENTAL AVE, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
22-00072589
Address
700 CONTINENTAL AVE, DALLAS, TX, 75202
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-26T09:45:54.000
Update Date
2023-06-08T23:36:25.000
Closed Date
2022-03-03T10:43:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001S9GhAAK
Lat Location
(32.78426421497794000,-96.80891246916735000)
26-00380297
Service Request Number: 26-00380297 • Address: 403 ALBRIGHT ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00380297
Address
403 ALBRIGHT ST, DALLAS, TX, 75203
City Council District
4
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-08-26T12:44:30.000
Update Date
2026-09-04T15:40:17.000
Closed Date
2026-09-02T14:52:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002ChKOYAA3
Lat Location
(32.75091509566312500,-96.80017947784030000)
22-00220568
Service Request Number: 22-00220568 • Address: 2808 LE CLERC AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00220568
Address
2808 LE CLERC AVE, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-13T23:59:00.000
Status
Closed
Created Date
2022-05-27T09:24:39.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-05-27T11:50:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002IH1IAAW
Lat Location
(32.77514557900634000,-96.74343339166002000)
23-00418111
Service Request Number: 23-00418111 • Address: 403 W CLARENDON DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00418111
Address
403 W CLARENDON DR, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-10T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:31:11.000
Update Date
2023-09-08T17:58:07.000
Closed Date
2023-09-08T17:58:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006Fg2sAAC
Lat Location
(32.73459315170473000,-96.82855864964624000)
21-00267082
Service Request Number: 21-00267082 • Address: 3313 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00267082
Address
3313 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:59:37.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T16:38:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChmkAAC
Lat Location
(32.70807126235109000,-96.84412615292153000)
23-00261495
Service Request Number: 23-00261495 • Address: 3346 MAYHEW DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00261495
Address
3346 MAYHEW DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-14T23:59:00.000
Status
Closed
Created Date
2023-06-10T19:19:04.000
Update Date
2023-06-14T09:08:35.000
Closed Date
2023-06-14T09:08:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005k7vqAAA
Lat Location
(32.83861288958686000,-96.65908863164553000)
23-00312389
Service Request Number: 23-00312389 • Address: 1059 CREEKSIDE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00312389
Address
1059 CREEKSIDE DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-08T18:48:50.000
Update Date
2023-07-25T16:14:21.000
Closed Date
2023-07-25T16:14:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005tB2fAAE
Lat Location
(32.73050082821972500,-96.69540226664625000)
22-00523201
Service Request Number: 22-00523201 • Address: 4215 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00523201
Address
4215 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - SDC
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:46:58.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-06T16:56:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLdLAAW
Lat Location
(32.85145392345874000,-96.83857651120480000)
25-00320002
Service Request Number: 25-00320002 • Address: 4341 HORIZON NORTH PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00320002
Address
4341 HORIZON NORTH PKWY, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2025-07-09T23:59:00.000
Status
Closed
Created Date
2025-07-03T22:10:21.000
Update Date
2025-07-03T22:10:25.000
Closed Date
2025-07-03T22:10:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ozp0nAAA
Lat Location
(33.01465243348615500,-96.83583477019113000)
23-00333307
Service Request Number: 23-00333307 • Address: MARSH LN & L B J FWY WB, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
23-00333307
Address
MARSH LN & L B J FWY WB, DALLAS, TX, 75234
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-03T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:15:47.000
Update Date
2023-08-01T15:04:23.000
Closed Date
2023-08-01T15:04:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005xPEzAAM
Lat Location
(32.91814670348817600,-96.85604555670655000)
25-00288880
Service Request Number: 25-00288880 • Address: 5707 MERCEDES AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00288880
Address
5707 MERCEDES AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:34:28.000
Update Date
2025-07-11T11:46:13.000
Closed Date
2025-07-11T11:00:15.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00000mPGnVAAW
Lat Location
(32.82811586885583000,-96.76999538984650000)
24-00222550
Service Request Number: 24-00222550 • Address: 5200 WHISPERING OAKS DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
24-00222550
Address
5200 WHISPERING OAKS DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-05-14T23:59:00.000
Status
Closed
Created Date
2024-05-12T20:59:12.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-05-13T11:40:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007r6RKAAY
Lat Location
(32.68266815813862000,-96.92328844654381000)
25-00105523
Service Request Number: 25-00105523 • Address: 899 DUMAS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00105523
Address
899 DUMAS ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-13T18:59:00.000
Status
Closed
Created Date
2025-03-10T17:03:02.000
Update Date
2025-03-14T16:26:12.000
Closed Date
2025-03-14T16:26:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y4HBZAA3
Lat Location
(32.80400463453865000,-96.76464721418232000)
21-00214332
Service Request Number: 21-00214332 • Address: N BECKLEY AVE & W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00214332
Address
N BECKLEY AVE & W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-24T23:59:00.000
Status
Closed
Created Date
2021-03-10T11:50:29.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-03-15T10:46:16.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500t000000ia7YgAAI
Lat Location
(32.77471260575313000,-96.82359293918870000)
26-00309027
Service Request Number: 26-00309027 • Address: W CAMP WISDOM RD & S COCKRELL HILL RD, DALLAS, TX, 75237 • Department: Transportation and Public Works Department
Service Request Number
26-00309027
Address
W CAMP WISDOM RD & S COCKRELL HILL RD, DALLAS, TX, 75237
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-14T13:08:02.000
Update Date
2026-07-16T18:38:15.000
Closed Date
2026-07-14T18:37:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022V9UqAAK
Lat Location
(32.66205293669028000,-96.89130597162000000)
25-00586654
Service Request Number: 25-00586654 • Address: 2410 JORDAN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00586654
Address
2410 JORDAN ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-19T00:59:00.000
Status
Closed
Created Date
2025-12-15T18:54:28.000
Update Date
2025-12-15T19:14:44.000
Closed Date
2025-12-15T19:14:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001K05N3AAJ
Lat Location
(32.75938156477598500,-96.76559464117524000)
21-00202795
Service Request Number: 21-00202795 • Address: 4066 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00202795
Address
4066 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-03-10T00:59:00.000
Status
Closed
Created Date
2021-03-06T13:42:43.000
Update Date
2023-06-09T02:12:13.000
Closed Date
2021-03-06T23:07:48.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000honoiAAA
Lat Location
(32.81827834499331000,-96.80447733778549000)
26-00259933
Service Request Number: 26-00259933 • Address: 1726 FARGO ST, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
26-00259933
Address
1726 FARGO ST, DALLAS, TX, 75223
City Council District
7
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-15T08:33:44.000
Update Date
2026-06-18T10:24:10.000
Closed Date
2026-06-16T06:06:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vZE8PAAW
Lat Location
(32.78184787125361000,-96.74796681416537000)
23-00104295
Service Request Number: 23-00104295 • Address: 336 W LAWSON RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00104295
Address
336 W LAWSON RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-04-18T23:59:00.000
Status
Closed
Created Date
2023-03-07T13:23:20.000
Update Date
2023-06-07T01:39:29.000
Closed Date
2023-03-20T16:22:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005Gcy4AAC
Lat Location
(32.69706299896578000,-96.57683114986195000)
26-00152498
Service Request Number: 26-00152498 • Address: S BUCKNER BLVD & HOYLE AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00152498
Address
S BUCKNER BLVD & HOYLE AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-13T09:03:32.000
Update Date
2026-04-14T08:49:53.000
Closed Date
2026-04-14T08:49:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ha74yAAA
Lat Location
(32.77431883907047400,-96.68280579594636000)
26-00208218
Service Request Number: 26-00208218 • Address: 1105 SERENA DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00208218
Address
1105 SERENA DR, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-05-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T20:06:48.000
Update Date
2026-05-15T11:27:51.000
Closed Date
2026-05-15T11:27:51.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p6pGTAAY
Lat Location
(32.68679543651336400,-96.56018605687058000)
20-01106686
Service Request Number: 20-01106686 • Address: 253 W LAWSON RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-01106686
Address
253 W LAWSON RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T19:58:22.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-09T22:11:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000blT6HAAU
Lat Location
(32.69883959691162000,-96.57500360953239000)
24-00492105
Service Request Number: 24-00492105 • Address: 7100 S CENTRAL EXPY, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
24-00492105
Address
7100 S CENTRAL EXPY, DALLAS, TX, 75216
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:07:56.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-10T08:53:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CwqDqAAJ
Lat Location
(32.72273877490171000,-96.75813180920984000)
25-00036171
Service Request Number: 25-00036171 • Address: 1599 N HENDERSON AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00036171
Address
1599 N HENDERSON AVE, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-27T18:16:20.000
Update Date
2025-01-31T19:28:53.000
Closed Date
2025-01-30T18:45:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S4X25AAF
Lat Location
(32.80862425821876400,-96.77153657997498000)
26-00351085
Service Request Number: 26-00351085 • Address: 2104 DENMARK ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00351085
Address
2104 DENMARK ST, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T11:36:59.000
Update Date
2026-08-08T14:23:10.000
Closed Date
2026-08-08T14:23:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028KIxdAAG
Lat Location
(32.67936611874631000,-96.61465652254168000)
25-00394798
Service Request Number: 25-00394798 • Address: 1122 PINEDALE LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00394798
Address
1122 PINEDALE LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-15T11:26:17.000
Update Date
2025-09-04T13:10:53.000
Closed Date
2025-09-04T13:10:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000wO5utAAC
Lat Location
(32.67690687148904500,-96.80722412914100000)
23-00056799
Service Request Number: 23-00056799 • Address: 6776 PRAIRIE FLOWER TRL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00056799
Address
6776 PRAIRIE FLOWER TRL, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-22T00:59:00.000
Status
Closed
Created Date
2023-02-06T20:07:26.000
Update Date
2023-06-07T01:47:15.000
Closed Date
2023-02-07T17:44:31.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
5008z0000055SWXAA2
Lat Location
(32.77870184174962000,-96.70295982724467000)
23-00321632
Service Request Number: 23-00321632 • Address: 10052 PENSIVE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00321632
Address
10052 PENSIVE DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-03T13:23:22.000
Update Date
2023-07-13T16:50:01.000
Closed Date
2023-07-13T16:49:58.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005uyAqAAI
Lat Location
(32.88256652628110000,-96.87482856610993000)
26-00000247
Service Request Number: 26-00000247 • Address: 527 NECHES ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00000247
Address
527 NECHES ST, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-01-04T00:59:00.000
Status
Closed
Created Date
2026-01-01T12:03:07.000
Update Date
2026-01-01T13:53:53.000
Closed Date
2026-01-01T13:53:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001MpT61AAF
Lat Location
(32.75626559944793000,-96.82944522662572000)
26-00090679
Service Request Number: 26-00090679 • Address: 10009 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00090679
Address
10009 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:10:38.000
Update Date
2026-03-09T16:34:36.000
Closed Date
2026-03-09T16:34:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a91HQAAY
Lat Location
(32.88123013701978000,-96.87725121022912000)
21-00775995
Service Request Number: 21-00775995 • Address: 1629 SHEPHERD LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00775995
Address
1629 SHEPHERD LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T19:34:27.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-21T20:40:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pylDPAAY
Lat Location
(32.69319689367749500,-96.61456253463345000)
26-00094822
Service Request Number: 26-00094822 • Address: 2201 LAMONT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094822
Address
2201 LAMONT AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:28:17.000
Update Date
2026-03-09T15:04:57.000
Closed Date
2026-03-09T15:04:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aeOcfAAE
Lat Location
(32.72134448886630000,-96.80810937948631000)
22-00545459
Service Request Number: 22-00545459 • Address: 14567 TROUGH LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00545459
Address
14567 TROUGH LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-24T00:59:00.000
Status
Closed
Created Date
2022-12-16T16:55:07.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-22T16:58:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UD46AAG
Lat Location
(32.69377278290460000,-96.59195510396054000)
21-00589712
Service Request Number: 21-00589712 • Address: 1110 S CESAR CHAVEZ BLVD, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
21-00589712
Address
1110 S CESAR CHAVEZ BLVD, DALLAS, TX, 75201
City Council District
2
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-09T23:59:00.000
Status
Closed
Created Date
2021-06-25T21:53:39.000
Update Date
2023-06-12T01:09:15.000
Closed Date
2021-06-27T16:24:39.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQtnRAAS
Lat Location
(32.77785454983746400,-96.78753652533835000)
25-00386407
Service Request Number: 25-00386407 • Address: 7100 BLACKWILLOW LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00386407
Address
7100 BLACKWILLOW LN, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-25T23:59:00.000
Status
Closed
Created Date
2025-08-11T12:13:14.000
Update Date
2026-05-15T13:25:44.000
Closed Date
2026-05-15T13:25:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000varWSAAY
Lat Location
(32.62935484126652600,-96.94372423817197000)
23-00303867
Service Request Number: 23-00303867 • Address: 3020 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00303867
Address
3020 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:21:15.000
Update Date
2023-07-07T11:04:24.000
Closed Date
2023-07-07T11:04:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rWMzAAM
Lat Location
(32.79602738098524000,-96.70098693818844000)
23-00303220
Service Request Number: 23-00303220 • Address: 3550 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00303220
Address
3550 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:23:28.000
Update Date
2023-07-28T15:06:15.000
Closed Date
2023-07-28T15:06:14.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005rNkSAAU
Lat Location
(32.72177106012467000,-96.76859403291371000)
26-00122293
Service Request Number: 26-00122293 • Address: 7108 ARBORCREST DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00122293
Address
7108 ARBORCREST DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-25T15:02:16.000
Update Date
2026-04-14T11:18:12.000
Closed Date
2026-04-14T11:18:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001e1evAAAQ
Lat Location
(32.66151085790756500,-96.82762154318058000)
26-00077357
Service Request Number: 26-00077357 • Address: 4608 HARRYS LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00077357
Address
4608 HARRYS LN, DALLAS, TX, 75229
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:51:46.000
Update Date
2026-03-05T15:59:18.000
Closed Date
2026-03-05T15:59:17.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSNFJAA5
Lat Location
(32.89134284599008000,-96.82946123638351000)
26-00150270
Service Request Number: 26-00150270 • Address: 6503 PRINCE ST, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00150270
Address
6503 PRINCE ST, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T22:36:56.000
Update Date
2026-04-12T03:25:08.000
Closed Date
2026-04-12T02:38:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hMpXFAA0
Lat Location
(32.84334370050990000,-96.74851543682001000)
23-00154141
Service Request Number: 23-00154141 • Address: 2713 DAWSON ST, DALLAS, TX, 75226 • City Council District: 7
Service Request Number
23-00154141
Address
2713 DAWSON ST, DALLAS, TX, 75226
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-10T23:59:00.000
Status
Closed
Created Date
2023-04-05T21:29:37.000
Update Date
2023-06-07T01:38:56.000
Closed Date
2023-04-07T09:18:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005PhoqAAC
Lat Location
(32.77740129127563000,-96.77861978608183000)
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