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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00457132
Service Request Number: 25-00457132 • Address: 2968 ST BERNARD DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00457132
Address
2968 ST BERNARD DR, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-09-19T17:47:24.000
Update Date
2025-09-26T15:11:54.000
Closed Date
2025-09-26T15:11:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001278NOAAY
Lat Location
(32.71256129739024500,-96.87113971820887000)
21-00641083
Service Request Number: 21-00641083 • Address: MACON ST & BEXAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00641083
Address
MACON ST & BEXAR ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-12T10:02:08.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-13T16:20:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000o1yqwAAA
Lat Location
(32.75065940607529000,-96.75338500812727000)
22-00257767
Service Request Number: 22-00257767 • Address: 418 S ERVAY ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00257767
Address
418 S ERVAY ST, DALLAS, TX, 75201
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-17T23:02:58.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-21T13:34:54.000
Priority
Emergency
Method Received Description
API
Unique Key
5008z000002ckaLAAQ
Lat Location
(32.77883517989692000,-96.79637597980930000)
24-00552624
Service Request Number: 24-00552624 • Address: 5010 BOWSER AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
24-00552624
Address
5010 BOWSER AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-17T00:59:00.000
Status
Closed
Created Date
2024-11-15T14:34:36.000
Update Date
2024-11-15T14:51:43.000
Closed Date
2024-11-15T14:51:26.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000J5SvCAAV
Lat Location
(32.82436087536723000,-96.81794345419584000)
21-00822899
Service Request Number: 21-00822899 • Address: 3344 NOOR ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00822899
Address
3344 NOOR ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-07T11:32:36.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-09T15:14:04.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000quTJCAA2
Lat Location
(32.70391253179929000,-96.88192495193431000)
26-00208564
Service Request Number: 26-00208564 • Address: 7084 FAIR OAKS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00208564
Address
7084 FAIR OAKS AVE, DALLAS, TX, 75231
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:07:03.000
Update Date
2026-05-15T10:23:14.000
Closed Date
2026-05-15T10:23:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pA7tZAAS
Lat Location
(32.87275843380097500,-96.75806052436161000)
25-00012707
Service Request Number: 25-00012707 • Address: 15124 BERRY TRL, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00012707
Address
15124 BERRY TRL, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-14T18:59:00.000
Status
Closed
Created Date
2025-01-10T15:17:05.000
Update Date
2025-01-11T18:16:20.000
Closed Date
2025-01-11T18:16:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000PwV0DAAV
Lat Location
(32.95314126936484000,-96.79990836975969000)
24-00458715
Service Request Number: 24-00458715 • Address: BRUTON RD & N MASTERS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00458715
Address
BRUTON RD & N MASTERS DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-09-22T23:59:00.000
Status
Closed
Created Date
2024-09-21T12:57:57.000
Update Date
2024-09-21T16:42:51.000
Closed Date
2024-09-21T16:42:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009lJJnAAM
Lat Location
(32.74870634581027000,-96.64842655746409000)
24-00364379
Service Request Number: 24-00364379 • Address: 2199 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00364379
Address
2199 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
120 Business Days
Overall Service Request Due Date
2024-09-09T18:59:00.000
Status
Closed
Created Date
2024-07-27T23:06:31.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2025-01-08T13:09:59.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000002LFsXAAW
Lat Location
(32.77870320426837000,-96.78857369300628000)
22-00124800
Service Request Number: 22-00124800 • Address: 6307 HARMONY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00124800
Address
6307 HARMONY LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-04-06T23:59:00.000
Status
Closed
Created Date
2022-04-02T11:08:49.000
Update Date
2023-06-08T23:08:57.000
Closed Date
2022-04-05T09:05:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001iDoMAAU
Lat Location
(32.67105405518596000,-96.79852502908335000)
22-00028684
Service Request Number: 22-00028684 • Address: 8417 MANDERVILLE LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
22-00028684
Address
8417 MANDERVILLE LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-01-26T00:59:00.000
Status
Closed
Created Date
2022-01-23T21:34:06.000
Update Date
2023-06-08T23:42:59.000
Closed Date
2022-01-24T23:17:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000wSEGeAAO
Lat Location
(32.89596630860133000,-96.76601471360146000)
26-00083178
Service Request Number: 26-00083178 • Address: 2423 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00083178
Address
2423 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T13:40:21.000
Update Date
2026-03-09T13:22:08.000
Closed Date
2026-03-09T13:22:08.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z9Pk7AAF
Lat Location
(32.81585937195655600,-96.77829735803182000)
25-00396141
Service Request Number: 25-00396141 • Address: HILLCREST RD & PARK LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00396141
Address
HILLCREST RD & PARK LN, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-16T10:02:01.000
Update Date
2025-08-26T15:55:06.000
Closed Date
2025-08-26T15:55:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWoJdAAK
Lat Location
(32.87346935405684400,-96.78689114020547000)
21-00794911
Service Request Number: 21-00794911 • Address: 1526 COVER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00794911
Address
1526 COVER DR, DALLAS, TX, 75241
City Council District
8
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-09-03T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-08-27T15:48:25.000
Update Date
2023-06-09T00:19:57.000
Closed Date
2021-08-30T07:02:27.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000qVMZeAAO
Lat Location
(32.66545338490953000,-96.79546076981510000)
26-00091450
Service Request Number: 26-00091450 • Address: 5533 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00091450
Address
5533 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:18:09.000
Update Date
2026-03-09T11:53:30.000
Closed Date
2026-03-09T11:53:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aED3ZAAW
Lat Location
(32.80148675848028000,-96.75840930780117000)
24-00566209
Service Request Number: 24-00566209 • Address: 3100 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00566209
Address
3100 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-05T00:59:00.000
Status
Closed
Created Date
2024-11-25T09:57:15.000
Update Date
2024-11-25T10:01:58.000
Closed Date
2024-11-25T10:01:57.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KSBxtAAH
Lat Location
(32.71187698221902000,-96.77105927105953000)
22-00162120
Service Request Number: 22-00162120 • Address: 2332 N BECKLEY AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
22-00162120
Address
2332 N BECKLEY AVE, DALLAS, TX, 75208
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-27T23:59:00.000
Status
Closed
Created Date
2022-04-25T11:37:54.000
Update Date
2023-06-08T23:01:22.000
Closed Date
2022-04-25T14:30:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001wdevAAA
Lat Location
(32.77236895963277000,-96.82270402086787000)
24-00366582
Service Request Number: 24-00366582 • Address: 10539 L B J FWY WB, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00366582
Address
10539 L B J FWY WB, DALLAS, TX, 75238
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-29T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-25T15:04:01.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-07-29T14:19:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002V2xMAAS
Lat Location
(32.88738932627427400,-96.70320430006040000)
26-00154215
Service Request Number: 26-00154215 • Address: 3311 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00154215
Address
3311 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T22:35:55.000
Update Date
2026-04-14T17:04:08.000
Closed Date
2026-04-14T17:03:47.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hpvfhAAA
Lat Location
(32.79693078033508000,-96.69701221890182000)
20-01191605
Service Request Number: 20-01191605 • Address: 726 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01191605
Address
726 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-24T00:59:00.000
Status
Closed
Created Date
2020-12-09T16:48:33.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2021-04-16T17:22:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNPsTAAW
Lat Location
(32.74307899226364000,-96.83446953993099000)
26-00087141
Service Request Number: 26-00087141 • Address: 3812 S COCKRELL HILL RD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00087141
Address
3812 S COCKRELL HILL RD, DALLAS, TX, 75233
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-03-04T14:13:24.000
Update Date
2026-03-09T07:09:17.000
Closed Date
2026-03-09T07:08:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Zi4ssAAB
Lat Location
(32.69681624289753000,-96.89120064206077000)
24-00611447
Service Request Number: 24-00611447 • Address: 8424 SUGARBERRY PL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00611447
Address
8424 SUGARBERRY PL, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-29T20:27:59.000
Update Date
2024-12-30T16:57:13.000
Closed Date
2024-12-30T16:11:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OO7LtAAL
Lat Location
(32.64541809924012000,-96.94477487213350000)
26-00333443
Service Request Number: 26-00333443 • Address: 5453 NEOLA DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00333443
Address
5453 NEOLA DR, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-28T20:42:23.000
Update Date
2026-08-11T20:52:26.000
Closed Date
2026-08-11T20:52:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000025kwUvAAI
Lat Location
(32.84336993869633400,-96.81772262765512000)
26-00092430
Service Request Number: 26-00092430 • Address: 2938 N BECKLEY AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00092430
Address
2938 N BECKLEY AVE, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:46:09.000
Update Date
2026-03-09T12:20:57.000
Closed Date
2026-03-09T12:20:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aMmWzAAK
Lat Location
(32.77836143993847000,-96.82506831038656000)
25-00323518
Service Request Number: 25-00323518 • Address: 105 S BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00323518
Address
105 S BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-07T11:08:51.000
Update Date
2025-07-08T10:49:07.000
Closed Date
2025-07-08T10:03:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pGsn3AAC
Lat Location
(32.74485501144244600,-96.82848253008173000)
23-00286302
Service Request Number: 23-00286302 • Address: 4666 BAYSTONE DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00286302
Address
4666 BAYSTONE DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-30T23:59:00.000
Status
Closed
Created Date
2023-06-23T12:26:02.000
Update Date
2023-06-29T13:35:02.000
Closed Date
2023-06-29T13:35:01.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005o2WAAAY
Lat Location
(32.71287975266370000,-96.89872088977461000)
25-00323438
Service Request Number: 25-00323438 • Address: CEDAR SPRINGS RD & OLIVE ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00323438
Address
CEDAR SPRINGS RD & OLIVE ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-10T23:59:00.000
Status
Closed
Created Date
2025-07-07T10:50:59.000
Update Date
2025-07-08T08:46:30.000
Closed Date
2025-07-08T08:46:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000pFlSjAAK
Lat Location
(32.79201083831889500,-96.80506036922641000)
26-00063841
Service Request Number: 26-00063841 • Address: 215 LILLIAN ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00063841
Address
215 LILLIAN ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T08:38:23.000
Update Date
2026-03-09T09:53:54.000
Closed Date
2026-03-09T09:53:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WjZLFAA3
Lat Location
(32.74670101781713000,-96.87567694688013000)
26-00335949
Service Request Number: 26-00335949 • Address: 2309 DYSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00335949
Address
2309 DYSON ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-07-30T10:25:47.000
Update Date
2026-07-31T15:52:37.000
Closed Date
2026-07-31T15:52:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000268mvpAAA
Lat Location
(32.74308021184727000,-96.75592332809182000)
24-00532408
Service Request Number: 24-00532408 • Address: 1827 SHAW ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00532408
Address
1827 SHAW ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-06T18:59:00.000
Status
Closed
Created Date
2024-11-03T17:20:04.000
Update Date
2024-11-03T17:31:44.000
Closed Date
2024-11-03T17:31:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000HA96fAAD
Lat Location
(32.78561096007441000,-96.84873440073514000)
23-00174130
Service Request Number: 23-00174130 • Address: 3419 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00174130
Address
3419 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-18T23:59:00.000
Status
Closed
Created Date
2023-04-17T16:39:50.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-17T21:42:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005T5Y2AAK
Lat Location
(32.70247418528455000,-96.81356076928730000)
23-00433356
Service Request Number: 23-00433356 • Address: 8606 CHERRYBROOK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00433356
Address
8606 CHERRYBROOK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T12:35:02.000
Update Date
2023-09-29T14:34:36.000
Closed Date
2023-09-29T14:34:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JRpUAAW
Lat Location
(32.73861177646544000,-96.67314689297689000)
21-00020790
Service Request Number: 21-00020790 • Address: WEBB CHAPEL RD & NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00020790
Address
WEBB CHAPEL RD & NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-09T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-01-07T18:46:25.000
Update Date
2023-06-09T02:53:51.000
Closed Date
2021-01-07T21:53:03.000
Outcome
Request Transferred
Priority
MCC
Method Received Description
Email
Unique Key
500t000000ee5jsAAA
Lat Location
(32.90393790779002400,-96.87245779395288000)
20-01188306
Service Request Number: 20-01188306 • Address: 2401 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
20-01188306
Address
2401 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-08T16:41:38.000
Update Date
2023-06-09T03:17:36.000
Closed Date
2020-12-10T09:01:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bN2b6AAC
Lat Location
(32.81120915280483500,-96.78218233332109000)
23-00341390
Service Request Number: 23-00341390 • Address: 10425 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00341390
Address
10425 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-25T12:38:15.000
Update Date
2023-08-16T09:59:50.000
Closed Date
2023-08-16T09:59:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005z94gAAA
Lat Location
(32.83757470672499000,-96.66614799257088000)
25-00275977
Service Request Number: 25-00275977 • Address: 2915 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00275977
Address
2915 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-10T16:38:15.000
Update Date
2025-06-24T12:38:51.000
Closed Date
2025-06-24T12:38:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lNMXqAAO
Lat Location
(32.71494798363041000,-96.77718135638277000)
26-00325892
Service Request Number: 26-00325892 • Address: 4601 RUSK AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00325892
Address
4601 RUSK AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-21T23:59:00.000
Status
In Progress
Created Date
2026-07-23T21:00:32.000
Update Date
2026-07-24T07:32:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024junWAAQ
Lat Location
(32.80854008502267000,-96.78427730298665000)
26-00351297
Service Request Number: 26-00351297 • Address: 2618 MAYHEW DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00351297
Address
2618 MAYHEW DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T14:59:22.000
Update Date
2026-08-08T21:40:45.000
Closed Date
2026-08-08T21:40:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028KuziAAC
Lat Location
(32.83557310411144000,-96.67001188262826000)
22-00088593
Service Request Number: 22-00088593 • Address: 10107 CHIMNEY HILL LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00088593
Address
10107 CHIMNEY HILL LN, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-12T00:59:00.000
Status
Closed
Created Date
2022-03-08T22:23:12.000
Update Date
2023-06-08T23:35:39.000
Closed Date
2022-03-10T14:31:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001W1LYAA0
Lat Location
(32.91640848712276600,-96.72309415423906000)
23-00193808
Service Request Number: 23-00193808 • Address: 3298 HUDNALL ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00193808
Address
3298 HUDNALL ST, DALLAS, TX, 75235
City Council District
2
Department
Dallas Fire Rescue
Service Request Type
Parking in Fire Lane/ Fire Hydrants - DFR
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-05T23:59:00.000
Status
Closed
Created Date
2023-04-28T12:52:20.000
Update Date
2023-06-07T00:57:00.000
Closed Date
2023-04-30T00:19:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005WyxFAAS
Lat Location
(32.82501346455893000,-96.82478557535090000)
21-00992170
Service Request Number: 21-00992170 • Address: 7010 SAN MATEO BLVD, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
21-00992170
Address
7010 SAN MATEO BLVD, DALLAS, TX, 75223
City Council District
14
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-12-28T00:59:00.000
Status
Closed (Duplicate)
Created Date
2021-12-20T09:28:33.000
Update Date
2023-06-08T23:57:20.000
Closed Date
2022-01-21T11:02:17.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uGZ4CAAW
Lat Location
(32.80614763557329000,-96.73842887827325000)
25-00396144
Service Request Number: 25-00396144 • Address: 215 BECKLEY HILLS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00396144
Address
215 BECKLEY HILLS DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-08-19T18:59:00.000
Status
Closed
Created Date
2025-08-16T10:05:29.000
Update Date
2025-08-16T14:26:47.000
Closed Date
2025-08-16T14:26:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000wWYTSAA4
Lat Location
(32.65747536657358600,-96.82063840839434000)
25-00528961
Service Request Number: 25-00528961 • Address: 10832 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00528961
Address
10832 CHANNEL DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-11-03T13:43:46.000
Update Date
2025-11-04T16:35:38.000
Closed Date
2025-11-04T16:35:38.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001AyV7VAAV
Lat Location
(32.89634034263754000,-96.87532176476086000)
24-00077245
Service Request Number: 24-00077245 • Address: 1727 HOUGHTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00077245
Address
1727 HOUGHTON RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-21T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:21:03.000
Update Date
2024-02-17T11:40:06.000
Closed Date
2024-02-17T11:40:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007HgAFAA0
Lat Location
(32.74195634050510500,-96.69431189713326000)
23-00180065
Service Request Number: 23-00180065 • Address: 9902 GOODING DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00180065
Address
9902 GOODING DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-25T23:59:00.000
Status
Closed
Created Date
2023-04-20T15:09:24.000
Update Date
2023-06-07T00:56:02.000
Closed Date
2023-04-20T15:16:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005UDfLAAW
Lat Location
(32.87808204555166000,-96.84362960750000000)
26-00094423
Service Request Number: 26-00094423 • Address: 5016 W MOCKINGBIRD LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00094423
Address
5016 W MOCKINGBIRD LN, DALLAS, TX, 75209
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-24T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:04:31.000
Update Date
2026-03-09T15:39:49.000
Closed Date
2026-03-09T15:07:47.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aaAQNAA2
Lat Location
(32.83652207991586000,-96.82538006138724000)
25-00506252
Service Request Number: 25-00506252 • Address: 2934 56TH ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00506252
Address
2934 56TH ST, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Transferred)
Created Date
2025-10-17T13:31:40.000
Update Date
2025-10-20T08:55:57.000
Closed Date
2025-10-20T08:55:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000017PG6gAAG
Lat Location
(32.68997794327067000,-96.77187109207428000)
24-00494056
Service Request Number: 24-00494056 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00494056
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Planning & Development Department
Service Request Type
TEST CRM
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2024-12-20T00:16:20.000
Status
Closed
Created Date
2024-10-11T00:16:20.000
Update Date
2026-03-09T15:48:17.000
Closed Date
2024-10-11T00:21:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000D9KJQAA3
Lat Location
(32.77625816445175400,-96.79813052805436000)
26-00199393
Service Request Number: 26-00199393 • Address: 8788 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00199393
Address
8788 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-10T02:10:04.000
Update Date
2026-05-14T08:19:53.000
Closed Date
2026-05-14T08:19:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o0nebAAA
Lat Location
(32.86900303754832000,-96.74875258366936000)
23-00418099
Service Request Number: 23-00418099 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
23-00418099
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-10T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:19:16.000
Update Date
2023-09-13T12:10:05.000
Closed Date
2023-09-13T12:10:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006FflyAAC
Lat Location
(32.65515871736161000,-96.86704914847500000)
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