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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00092297
Service Request Number: 22-00092297 • Address: 9727 WHISTLER DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00092297
Address
9727 WHISTLER DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-13T00:59:00.000
Status
Closed
Created Date
2022-03-11T10:02:49.000
Update Date
2023-06-08T23:31:53.000
Closed Date
2022-03-12T19:18:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001X0fWAAS
Lat Location
(32.68669749594392500,-96.65379424466025000)
22-00089795
Service Request Number: 22-00089795 • Address: 534 MEADOW HEATH LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
22-00089795
Address
534 MEADOW HEATH LN, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-09T16:01:58.000
Update Date
2023-06-08T23:35:51.000
Closed Date
2022-03-10T15:26:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WLLOAA4
Lat Location
(32.68054228035664000,-96.83229327976406000)
25-00298375
Service Request Number: 25-00298375 • Address: 6336 ALCORN AVE, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00298375
Address
6336 ALCORN AVE, DALLAS, TX, 75217
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-30T23:59:00.000
Status
Closed
Created Date
2025-06-23T13:32:52.000
Update Date
2025-06-27T13:11:54.000
Closed Date
2025-06-27T13:11:54.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nBrMcAAK
Lat Location
(32.71757733078954500,-96.71208933006858000)
22-00523201
Service Request Number: 22-00523201 • Address: 4215 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00523201
Address
4215 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - SDC
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:46:58.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-06T16:56:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLdLAAW
Lat Location
(32.85145392345874000,-96.83857651120480000)
25-00352497
Service Request Number: 25-00352497 • Address: 4524 POMONA RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00352497
Address
4524 POMONA RD, DALLAS, TX, 75209
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-12T18:59:00.000
Status
Closed
Created Date
2025-07-22T12:49:30.000
Update Date
2025-07-30T13:40:01.000
Closed Date
2025-07-30T13:40:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000sJeXLAA0
Lat Location
(32.85523108491721400,-96.83173522298354000)
23-00174115
Service Request Number: 23-00174115 • Address: 3131 MAPLE AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00174115
Address
3131 MAPLE AVE, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T16:34:55.000
Update Date
2023-06-16T08:36:09.000
Closed Date
2023-06-16T08:36:08.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000005T4R9AAK
Lat Location
(32.79862736772470600,-96.80834656841918000)
26-00138204
Service Request Number: 26-00138204 • Address: 5711 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00138204
Address
5711 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T14:19:13.000
Update Date
2026-04-14T12:53:47.000
Closed Date
2026-04-14T12:53:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001frcblAAA
Lat Location
(32.77865559821322000,-96.91360949921653000)
25-00538030
Service Request Number: 25-00538030 • Address: 1382 PALM SPRINGS LN, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00538030
Address
1382 PALM SPRINGS LN, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
TEST CRM
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-15T00:59:00.000
Status
Closed
Created Date
2025-11-08T10:46:09.000
Update Date
2025-11-17T10:40:25.000
Closed Date
2025-11-17T10:40:08.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001CTxDPAA1
Lat Location
(32.79544168181669000,-96.78344826318447000)
25-00105523
Service Request Number: 25-00105523 • Address: 899 DUMAS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00105523
Address
899 DUMAS ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-13T18:59:00.000
Status
Closed
Created Date
2025-03-10T17:03:02.000
Update Date
2025-03-14T16:26:12.000
Closed Date
2025-03-14T16:26:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y4HBZAA3
Lat Location
(32.80400463453865000,-96.76464721418232000)
23-00442701
Service Request Number: 23-00442701 • Address: 10016 PARKFORD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00442701
Address
10016 PARKFORD DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T13:12:10.000
Update Date
2023-10-03T09:28:12.000
Closed Date
2023-10-03T09:28:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006LacqAAC
Lat Location
(32.87328614467670000,-96.71242950337937000)
22-00275325
Service Request Number: 22-00275325 • Address: 1124 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00275325
Address
1124 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:24:42.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-14T15:34:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002joiBAAQ
Lat Location
(32.74854527112620400,-96.80803333065843000)
21-00616669
Service Request Number: 21-00616669 • Address: 3122 KINKAID DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00616669
Address
3122 KINKAID DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-07-07T23:59:00.000
Status
Closed
Created Date
2021-07-03T20:02:29.000
Update Date
2023-06-12T01:16:18.000
Closed Date
2021-07-03T22:57:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbqriAAA
Lat Location
(32.87714134930813000,-96.87291374282820000)
20-01150302
Service Request Number: 20-01150302 • Address: 3726 WENDELKIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01150302
Address
3726 WENDELKIN ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-24T10:23:01.000
Update Date
2023-06-09T03:11:22.000
Closed Date
2020-11-24T10:45:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000cYrqpAAC
Lat Location
(32.75696943837515000,-96.76929814576215000)
25-00164371
Service Request Number: 25-00164371 • Address: 10434 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00164371
Address
10434 CHANNEL DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-15T18:59:00.000
Status
Closed
Created Date
2025-04-12T13:19:03.000
Update Date
2025-04-15T16:53:31.000
Closed Date
2025-04-15T16:53:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000coyPjAAI
Lat Location
(32.88878772354902000,-96.88033908923165000)
26-00151163
Service Request Number: 26-00151163 • Address: AVONDALE AVE & OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00151163
Address
AVONDALE AVE & OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-11T19:00:09.000
Update Date
2026-04-14T09:04:30.000
Closed Date
2026-04-14T09:04:29.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hRWIiAAO
Lat Location
(32.81739767154203000,-96.80245219067216000)
22-00063619
Service Request Number: 22-00063619 • Address: 436 LEVANT AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00063619
Address
436 LEVANT AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-22T00:59:00.000
Status
Closed
Created Date
2022-02-18T04:13:03.000
Update Date
2023-06-08T23:40:14.000
Closed Date
2022-02-18T09:05:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001PNyqAAG
Lat Location
(32.70631988465215000,-96.64617326517200000)
21-00933004
Service Request Number: 21-00933004 • Address: 2762 EL TIVOLI DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00933004
Address
2762 EL TIVOLI DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:55:37.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-05T11:14:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOipdAAC
Lat Location
(32.75207219582084400,-96.86526058298189000)
26-00149093
Service Request Number: 26-00149093 • Address: 617 KIRNWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00149093
Address
617 KIRNWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T11:31:48.000
Update Date
2026-04-14T10:47:58.000
Closed Date
2026-04-14T10:47:57.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hFGDDAA4
Lat Location
(32.65391841910239600,-96.83153668610565000)
20-01106686
Service Request Number: 20-01106686 • Address: 253 W LAWSON RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-01106686
Address
253 W LAWSON RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T19:58:22.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-09T22:11:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000blT6HAAU
Lat Location
(32.69883959691162000,-96.57500360953239000)
24-00492105
Service Request Number: 24-00492105 • Address: 7100 S CENTRAL EXPY, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
24-00492105
Address
7100 S CENTRAL EXPY, DALLAS, TX, 75216
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:07:56.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-10T08:53:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CwqDqAAJ
Lat Location
(32.72273877490171000,-96.75813180920984000)
22-00377881
Service Request Number: 22-00377881 • Address: 7420 LA VISTA DR, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
22-00377881
Address
7420 LA VISTA DR, DALLAS, TX, 75214
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-03T23:59:00.000
Status
Closed
Created Date
2022-08-31T14:36:15.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-09-10T03:12:04.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003RBTaAAO
Lat Location
(32.80727254199765000,-96.73188315696405000)
24-00064199
Service Request Number: 24-00064199 • Address: 2821 KIRVEN DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00064199
Address
2821 KIRVEN DR, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2024-02-09T09:21:55.000
Update Date
2024-02-13T17:16:18.000
Closed Date
2024-02-13T17:16:12.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007EL24AAG
Lat Location
(32.75978221776078000,-96.66694125230453000)
25-00531960
Service Request Number: 25-00531960 • Address: 7298 ENVOY CT, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
25-00531960
Address
7298 ENVOY CT, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-03T00:59:00.000
Status
Closed
Created Date
2025-11-04T22:45:50.000
Update Date
2025-11-05T14:22:49.000
Closed Date
2025-11-05T14:22:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BVdcXAAT
Lat Location
(32.81540437091256000,-96.87282722865243000)
22-00558298
Service Request Number: 22-00558298 • Address: 6544 WARM MOON LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00558298
Address
6544 WARM MOON LN, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-26T14:26:37.000
Update Date
2023-06-08T01:51:02.000
Closed Date
2022-12-29T09:51:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004ZakeAAC
Lat Location
(32.65997962415941000,-96.76668732369171000)
23-00321632
Service Request Number: 23-00321632 • Address: 10052 PENSIVE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00321632
Address
10052 PENSIVE DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-03T13:23:22.000
Update Date
2023-07-13T16:50:01.000
Closed Date
2023-07-13T16:49:58.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005uyAqAAI
Lat Location
(32.88256652628110000,-96.87482856610993000)
26-00090679
Service Request Number: 26-00090679 • Address: 10009 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00090679
Address
10009 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:10:38.000
Update Date
2026-03-09T16:34:36.000
Closed Date
2026-03-09T16:34:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a91HQAAY
Lat Location
(32.88123013701978000,-96.87725121022912000)
21-00641083
Service Request Number: 21-00641083 • Address: MACON ST & BEXAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00641083
Address
MACON ST & BEXAR ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-12T10:02:08.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-13T16:20:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000o1yqwAAA
Lat Location
(32.75065940607529000,-96.75338500812727000)
26-00094822
Service Request Number: 26-00094822 • Address: 2201 LAMONT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094822
Address
2201 LAMONT AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:28:17.000
Update Date
2026-03-09T15:04:57.000
Closed Date
2026-03-09T15:04:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aeOcfAAE
Lat Location
(32.72134448886630000,-96.80810937948631000)
23-00370091
Service Request Number: 23-00370091 • Address: 1426 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00370091
Address
1426 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-10T07:04:22.000
Update Date
2023-08-15T17:00:02.000
Closed Date
2023-08-15T17:00:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000655G3AAI
Lat Location
(32.67568262133901400,-96.80057146782372000)
25-00534882
Service Request Number: 25-00534882 • Address: 2500 GLENDA LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00534882
Address
2500 GLENDA LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-11-06T13:17:42.000
Update Date
2025-11-06T19:20:51.000
Closed Date
2025-11-06T19:20:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BzOhiAAF
Lat Location
(32.88960156022332600,-96.89402937657266000)
21-00822899
Service Request Number: 21-00822899 • Address: 3344 NOOR ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00822899
Address
3344 NOOR ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-07T11:32:36.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-09T15:14:04.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000quTJCAA2
Lat Location
(32.70391253179929000,-96.88192495193431000)
26-00387192
Service Request Number: 26-00387192 • Address: 9690 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00387192
Address
9690 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-31T09:30:19.000
Update Date
2026-09-14T10:27:31.000
Closed Date
2026-09-14T10:27:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002DnGUZAA3
Lat Location
(32.90935060284936000,-96.72299045927319000)
23-00303220
Service Request Number: 23-00303220 • Address: 3550 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00303220
Address
3550 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:23:28.000
Update Date
2023-07-28T15:06:15.000
Closed Date
2023-07-28T15:06:14.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005rNkSAAU
Lat Location
(32.72177106012467000,-96.76859403291371000)
21-00930133
Service Request Number: 21-00930133 • Address: DALLAS NORTH TOLLWAY SB & FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00930133
Address
DALLAS NORTH TOLLWAY SB & FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-05T23:59:00.000
Status
Closed
Created Date
2021-10-31T11:28:23.000
Update Date
2023-06-08T23:53:27.000
Closed Date
2021-11-04T08:21:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nR828AAC
Lat Location
(32.99764305070187000,-96.82939924579277000)
22-00065622
Service Request Number: 22-00065622 • Address: 3123 GRAYSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00065622
Address
3123 GRAYSON DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-02-24T00:59:00.000
Status
Closed
Created Date
2022-02-19T12:25:09.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-02-22T09:36:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001PqjDAAS
Lat Location
(32.71013313610889400,-96.84065025794129000)
26-00077357
Service Request Number: 26-00077357 • Address: 4608 HARRYS LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00077357
Address
4608 HARRYS LN, DALLAS, TX, 75229
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:51:46.000
Update Date
2026-03-05T15:59:18.000
Closed Date
2026-03-05T15:59:17.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSNFJAA5
Lat Location
(32.89134284599008000,-96.82946123638351000)
24-00211049
Service Request Number: 24-00211049 • Address: 7616 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00211049
Address
7616 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-05-09T18:59:00.000
Status
Closed
Created Date
2024-05-06T16:28:34.000
Update Date
2024-05-06T16:56:32.000
Closed Date
2024-05-06T16:56:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007onSwAAI
Lat Location
(32.74232232971693400,-96.69131222277277000)
26-00194273
Service Request Number: 26-00194273 • Address: 5615 RICHARD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00194273
Address
5615 RICHARD AVE, DALLAS, TX, 75206
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-06T22:06:26.000
Update Date
2026-05-15T08:43:41.000
Closed Date
2026-05-15T08:43:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001nQaXnAAK
Lat Location
(32.81936388258249000,-96.77197413992492000)
25-00308596
Service Request Number: 25-00308596 • Address: 2901 L B J FWY WB, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
25-00308596
Address
2901 L B J FWY WB, DALLAS, TX, 75234
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-29T18:59:00.000
Status
Closed
Created Date
2025-06-27T21:02:57.000
Update Date
2025-06-30T09:44:31.000
Closed Date
2025-06-30T09:44:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o32JqAAI
Lat Location
(32.91150230419753000,-96.88146932857107000)
22-00053269
Service Request Number: 22-00053269 • Address: 3625 KELLOGG AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00053269
Address
3625 KELLOGG AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-11T09:06:58.000
Update Date
2023-06-08T23:33:09.000
Closed Date
2022-02-16T10:16:51.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001N68hAAC
Lat Location
(32.71310414388457000,-96.78365362044408000)
21-00932936
Service Request Number: 21-00932936 • Address: 4411 BALDWIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00932936
Address
4411 BALDWIN ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-11-02T12:25:43.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-02T12:25:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOiXjAAK
Lat Location
(32.77687549930812000,-96.74664777027247000)
23-00062104
Service Request Number: 23-00062104 • Address: 5635 SUMATRA DR, DALLAS, TX, 75241 • City Council District: 4
Service Request Number
23-00062104
Address
5635 SUMATRA DR, DALLAS, TX, 75241
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-02-15T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:35:24.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-13T11:51:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000057pxaAAA
Lat Location
(32.67904347624712400,-96.81718332065107000)
23-00418100
Service Request Number: 23-00418100 • Address: 18416 VOSS RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00418100
Address
18416 VOSS RD, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-08T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:19:27.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-09-08T13:02:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006FfkuAAC
Lat Location
(33.00061314429436000,-96.83798693765894000)
26-00154215
Service Request Number: 26-00154215 • Address: 3311 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00154215
Address
3311 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T22:35:55.000
Update Date
2026-04-14T17:04:08.000
Closed Date
2026-04-14T17:03:47.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hpvfhAAA
Lat Location
(32.79693078033508000,-96.69701221890182000)
24-00611447
Service Request Number: 24-00611447 • Address: 8424 SUGARBERRY PL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00611447
Address
8424 SUGARBERRY PL, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-29T20:27:59.000
Update Date
2024-12-30T16:57:13.000
Closed Date
2024-12-30T16:11:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OO7LtAAL
Lat Location
(32.64541809924012000,-96.94477487213350000)
26-00350847
Service Request Number: 26-00350847 • Address: 10010 MIDWAY RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00350847
Address
10010 MIDWAY RD, DALLAS, TX, 75229
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-28T23:59:00.000
Status
New
Created Date
2026-08-08T07:28:53.000
Update Date
2026-08-08T07:29:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000028IuxNAAS
Lat Location
(32.88088218884424000,-96.83826192054049000)
25-00088762
Service Request Number: 25-00088762 • Address: 6100 SWISS AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00088762
Address
6100 SWISS AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-05T00:59:00.000
Status
Closed
Created Date
2025-02-28T18:35:34.000
Update Date
2025-02-28T21:30:20.000
Closed Date
2025-02-28T21:30:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Wg0veAAB
Lat Location
(32.81207667386771000,-96.75748974876045000)
25-00440251
Service Request Number: 25-00440251 • Address: 8201 E R L THORNTON SERV WB, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00440251
Address
8201 E R L THORNTON SERV WB, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-18T23:59:00.000
Status
Closed
Created Date
2025-09-11T05:08:03.000
Update Date
2025-09-19T13:32:38.000
Closed Date
2025-09-19T13:32:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010exs5AAA
Lat Location
(32.79464710233258000,-96.69984904438512000)
22-00233654
Service Request Number: 22-00233654 • Address: 733 S GLASGOW DR, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00233654
Address
733 S GLASGOW DR, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-10T23:59:00.000
Status
Closed
Created Date
2022-06-04T16:28:58.000
Update Date
2023-06-08T23:16:18.000
Closed Date
2022-06-08T11:11:00.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002MtIOAA0
Lat Location
(32.80112436630979000,-96.74658724490641000)
26-00232791
Service Request Number: 26-00232791 • Address: 5100 ST CHARLES AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00232791
Address
5100 ST CHARLES AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-24T23:59:00.000
Status
Closed
Created Date
2026-05-29T22:01:54.000
Update Date
2026-06-03T06:25:34.000
Closed Date
2026-06-01T06:04:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001s8B3VAAU
Lat Location
(32.78551310550625400,-96.74297155069990000)
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