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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00388246
Service Request Number: 25-00388246 • Address: 8147 BARCLAY ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00388246
Address
8147 BARCLAY ST, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-12T10:43:45.000
Update Date
2026-03-09T16:41:13.000
Closed Date
2026-03-09T15:55:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000vn2RFAAY
Lat Location
(32.75019575372585500,-96.68129498055842000)
23-00305070
Service Request Number: 23-00305070 • Address: LAWNVIEW AVE & WOODLARK ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00305070
Address
LAWNVIEW AVE & WOODLARK ST, DALLAS, TX, 75227
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-07-06T23:59:00.000
Status
Closed
Created Date
2023-07-05T07:11:55.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-07-05T11:10:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005rngMAAQ
Lat Location
(32.78837085798496000,-96.72434869719315000)
20-01191581
Service Request Number: 20-01191581 • Address: 3517 CHIHUAHUA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01191581
Address
3517 CHIHUAHUA ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-09T16:45:18.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2020-12-10T18:23:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNPsCAAW
Lat Location
(32.78531009006227000,-96.84570197271509000)
23-00403428
Service Request Number: 23-00403428 • Address: 6659 NYMAN DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
23-00403428
Address
6659 NYMAN DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-29T16:14:14.000
Update Date
2023-08-31T14:27:29.000
Closed Date
2023-08-31T14:27:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006CEfRAAW
Lat Location
(32.66751594374280600,-96.95459144320542000)
26-00127426
Service Request Number: 26-00127426 • Address: 2975 BLACKBURN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00127426
Address
2975 BLACKBURN ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-28T10:53:04.000
Update Date
2026-04-02T08:21:50.000
Closed Date
2026-04-02T08:21:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ebVi4AAE
Lat Location
(32.80762147113835400,-96.79479278222547000)
24-00242813
Service Request Number: 24-00242813 • Address: 1032 N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00242813
Address
1032 N HAMPTON RD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-05-29T23:59:00.000
Status
Closed
Created Date
2024-05-23T13:28:27.000
Update Date
2024-05-30T08:10:36.000
Closed Date
2024-05-30T08:10:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007vbu9AAA
Lat Location
(32.75675954354685600,-96.85649360217815000)
26-00095411
Service Request Number: 26-00095411 • Address: 3435 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00095411
Address
3435 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:12:22.000
Update Date
2026-03-09T20:08:57.000
Closed Date
2026-03-09T20:08:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aiKPFAA2
Lat Location
(32.78501554426925000,-96.77491399996174000)
26-00086338
Service Request Number: 26-00086338 • Address: 4143 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00086338
Address
4143 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-03-04T09:55:25.000
Update Date
2026-03-09T16:09:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zcc7dAAB
Lat Location
(32.81984339656672500,-96.80594563072107000)
21-00932917
Service Request Number: 21-00932917 • Address: 3813 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00932917
Address
3813 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:17:38.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-12T14:09:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiNuAAK
Lat Location
(32.78829709389163600,-96.89719120790787000)
21-00442825
Service Request Number: 21-00442825 • Address: 3110 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442825
Address
3110 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:53:58.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-17T15:42:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA6WUAA0
Lat Location
(32.65618505520737000,-96.77226449913933000)
23-00235637
Service Request Number: 23-00235637 • Address: 630 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00235637
Address
630 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-05T23:59:00.000
Status
Closed
Created Date
2023-05-26T16:55:38.000
Update Date
2023-06-07T01:03:23.000
Closed Date
2023-06-01T17:32:42.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005fxA5AAI
Lat Location
(32.77616346743146000,-96.79808469451828000)
26-00094383
Service Request Number: 26-00094383 • Address: 7500 BRENTFIELD DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00094383
Address
7500 BRENTFIELD DR, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T15:34:16.000
Update Date
2026-03-09T11:49:00.000
Closed Date
2026-03-09T11:48:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aaHtAAAU
Lat Location
(32.97476576158669600,-96.77842354252988000)
26-00246697
Service Request Number: 26-00246697 • Address: 188 DALLAS FT WORTH SERV EB, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00246697
Address
188 DALLAS FT WORTH SERV EB, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Graffiti Traffic Sign - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-07T16:48:53.000
Update Date
2026-06-18T09:52:25.000
Closed Date
2026-06-16T09:51:38.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001trdhQAAQ
Lat Location
(32.76820285439834000,-96.82463016124798000)
25-00017821
Service Request Number: 25-00017821 • Address: 8408 CREEKBLUFF DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00017821
Address
8408 CREEKBLUFF DR, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-14T17:20:39.000
Update Date
2025-01-15T17:05:43.000
Closed Date
2025-01-15T17:05:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000QRGJRAA5
Lat Location
(32.64138422474118000,-96.96645164412640000)
26-00248810
Service Request Number: 26-00248810 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00248810
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-08T17:24:02.000
Update Date
2026-06-18T11:43:08.000
Closed Date
2026-06-18T11:43:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001uCBerAAG
Lat Location
(32.77625816445175400,-96.79813052805436000)
26-00127429
Service Request Number: 26-00127429 • Address: 2411 CROSSMAN AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00127429
Address
2411 CROSSMAN AVE, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-28T10:53:34.000
Update Date
2026-03-29T14:43:06.000
Closed Date
2026-03-29T14:43:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ebozBAAQ
Lat Location
(32.77426826631365500,-96.84135402922004000)
26-00093817
Service Request Number: 26-00093817 • Address: 800 E MCVEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093817
Address
800 E MCVEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:34:11.000
Update Date
2026-03-09T08:39:18.000
Closed Date
2026-03-09T08:39:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWujNAAS
Lat Location
(32.70945558112998000,-96.81331909053252000)
25-00422676
Service Request Number: 25-00422676 • Address: 5099 BOWSER AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00422676
Address
5099 BOWSER AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-04T18:59:00.000
Status
Closed
Created Date
2025-09-01T21:01:48.000
Update Date
2025-09-02T12:28:10.000
Closed Date
2025-09-02T12:27:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ywnvoAAA
Lat Location
(32.82490723403304000,-96.81902453000802000)
26-00085722
Service Request Number: 26-00085722 • Address: 814 S GLASGOW DR, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00085722
Address
814 S GLASGOW DR, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T17:32:31.000
Update Date
2026-03-09T10:03:22.000
Closed Date
2026-03-09T10:03:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZV7v1AAD
Lat Location
(32.80083871460105000,-96.74580840624549000)
24-00123301
Service Request Number: 24-00123301 • Address: 10806 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00123301
Address
10806 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-18T14:09:58.000
Update Date
2024-03-26T12:37:16.000
Closed Date
2024-03-26T12:37:16.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007UhXAAA0
Lat Location
(32.84487471105866500,-96.68824483990555000)
25-00004120
Service Request Number: 25-00004120 • Address: 14675 DALLAS PKWY, ADDISON, TX, 75254 • Department: Transportation and Public Works Department
Service Request Number
25-00004120
Address
14675 DALLAS PKWY, ADDISON, TX, 75254
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-03-31T23:59:00.000
Status
Closed
Created Date
2025-01-03T22:05:00.000
Update Date
2025-01-30T08:18:40.000
Closed Date
2025-01-30T08:18:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000P19MIAAZ
Lat Location
(32.94588859577360000,-96.82375756251360000)
21-00672402
Service Request Number: 21-00672402 • Address: 6609 MARYIBEL CIR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00672402
Address
6609 MARYIBEL CIR, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-21T10:42:15.000
Update Date
2023-06-09T00:45:41.000
Closed Date
2021-08-10T16:06:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000oNYHpAAO
Lat Location
(32.66777180774711600,-96.88685129896030000)
25-00320241
Service Request Number: 25-00320241 • Address: 732 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00320241
Address
732 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-04T09:24:55.000
Update Date
2025-07-08T17:07:13.000
Closed Date
2025-07-08T16:21:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000p1V2nAAE
Lat Location
(32.74883667481070400,-96.83453900272963000)
25-00440254
Service Request Number: 25-00440254 • Address: 3302 SWISS CIR, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00440254
Address
3302 SWISS CIR, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-09-16T23:59:00.000
Status
Closed
Created Date
2025-09-11T05:40:13.000
Update Date
2025-09-11T16:54:37.000
Closed Date
2025-09-11T16:54:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010f14TAAQ
Lat Location
(32.79035844942337000,-96.78294932275486000)
22-00397551
Service Request Number: 22-00397551 • Address: 4112 MANORVIEW LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00397551
Address
4112 MANORVIEW LN, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-19T23:59:00.000
Status
Closed
Created Date
2022-09-12T14:17:03.000
Update Date
2023-06-08T02:48:35.000
Closed Date
2022-09-20T10:51:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003XsnUAAS
Lat Location
(32.83844060989995000,-96.64777448480287000)
26-00093454
Service Request Number: 26-00093454 • Address: 2300 ELLIS ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00093454
Address
2300 ELLIS ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T17:52:11.000
Update Date
2026-03-09T20:30:34.000
Closed Date
2026-03-09T20:30:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aSrZYAA0
Lat Location
(32.79831334577478000,-96.79514467724928000)
26-00093815
Service Request Number: 26-00093815 • Address: 6270 MALCOLM DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00093815
Address
6270 MALCOLM DR, DALLAS, TX, 75214
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-16T18:36:51.000
Update Date
2026-03-09T08:33:47.000
Closed Date
2026-03-09T08:33:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aWT07AAG
Lat Location
(32.83007931056178600,-96.75720408855823000)
24-00258174
Service Request Number: 24-00258174 • Address: 5942 MERCEDES AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00258174
Address
5942 MERCEDES AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:10:29.000
Update Date
2024-06-05T13:34:24.000
Closed Date
2024-06-05T13:34:23.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007yUmCAAU
Lat Location
(32.82780323862907000,-96.76486001556849000)
22-00292198
Service Request Number: 22-00292198 • Address: 10746 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00292198
Address
10746 CHANNEL DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:25:54.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-12T15:03:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qdUUAAY
Lat Location
(32.89417493793815000,-96.87578170304468000)
25-00517225
Service Request Number: 25-00517225 • Address: 13752 FLAGSTONE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00517225
Address
13752 FLAGSTONE LN, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-10-27T09:55:02.000
Update Date
2026-05-15T13:15:27.000
Closed Date
2026-05-15T13:15:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000199TY9AAM
Lat Location
(32.93176780897588000,-96.76579540135022000)
21-00042968
Service Request Number: 21-00042968 • Address: 2229 DENMARK ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00042968
Address
2229 DENMARK ST, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-20T00:59:00.000
Status
Closed
Created Date
2021-01-14T18:24:55.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-15T11:41:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000egWlEAAU
Lat Location
(32.67769313918027000,-96.61705861413733000)
23-00324562
Service Request Number: 23-00324562 • Address: 129 W CHERRY POINT DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00324562
Address
129 W CHERRY POINT DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-15T14:11:29.000
Update Date
2023-07-20T13:18:55.000
Closed Date
2023-07-20T13:18:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005veI3AAI
Lat Location
(32.66617888649365000,-96.82385846638864000)
21-00913606
Service Request Number: 21-00913606 • Address: 6106 SYMPHONY LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00913606
Address
6106 SYMPHONY LN, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-10-20T09:45:03.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-21T13:40:14.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000snpN7AAI
Lat Location
(32.78593891548472000,-96.69719547826664000)
20-01157514
Service Request Number: 20-01157514 • Address: ALTON AVE & S BEACON ST, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
20-01157514
Address
ALTON AVE & S BEACON ST, DALLAS, TX, 75214
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-02T00:59:00.000
Status
Closed
Created Date
2020-11-26T09:04:40.000
Update Date
2023-06-09T03:12:34.000
Closed Date
2020-11-30T11:01:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000cZMyYAAW
Lat Location
(32.80007287459448400,-96.75505963107796000)
24-00287024
Service Request Number: 24-00287024 • Address: 607 RYAN RD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00287024
Address
607 RYAN RD, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-25T23:59:00.000
Status
Closed
Created Date
2024-06-13T15:08:15.000
Update Date
2024-06-25T14:58:44.000
Closed Date
2024-06-25T14:58:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000084N9AAAU
Lat Location
(32.71062970182312000,-96.83271667539550000)
23-00303211
Service Request Number: 23-00303211 • Address: 2839 EAGLE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00303211
Address
2839 EAGLE DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-07-04T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:17:24.000
Update Date
2023-07-04T15:33:36.000
Closed Date
2023-07-04T15:33:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005qkFCAAY
Lat Location
(32.71567823176841000,-96.78088155154158000)
26-00207785
Service Request Number: 26-00207785 • Address: 2519 KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00207785
Address
2519 KLONDIKE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-14T15:51:59.000
Update Date
2026-05-15T10:05:11.000
Closed Date
2026-05-15T10:05:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001p3qtpAAA
Lat Location
(32.81896069141086500,-96.67278905102481000)
22-00546450
Service Request Number: 22-00546450 • Address: 3915 MORNING FROST TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00546450
Address
3915 MORNING FROST TRL, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T13:11:08.000
Update Date
2023-06-08T02:09:21.000
Closed Date
2022-12-23T15:10:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UZ8eAAG
Lat Location
(32.69577979741356000,-96.83544364487186000)
26-00208749
Service Request Number: 26-00208749 • Address: 4317 SHADY BEND DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00208749
Address
4317 SHADY BEND DR, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T09:28:08.000
Update Date
2026-05-15T12:09:31.000
Closed Date
2026-05-15T12:09:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pBV4DAAW
Lat Location
(32.91743047007627600,-96.83742833261454000)
24-00614641
Service Request Number: 24-00614641 • Address: 5800 HIGHLAND HILLS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00614641
Address
5800 HIGHLAND HILLS DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-01-02T00:59:00.000
Status
Closed
Created Date
2024-12-31T15:18:44.000
Update Date
2024-12-31T19:06:51.000
Closed Date
2024-12-31T19:06:50.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000OcXl7AAF
Lat Location
(32.67512172142339000,-96.76617746467767000)
21-00055352
Service Request Number: 21-00055352 • Address: STIGALL ST & TAOS RD, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
21-00055352
Address
STIGALL ST & TAOS RD, DALLAS, TX, 75209
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-22T00:59:00.000
Status
Closed
Created Date
2021-01-19T14:12:44.000
Update Date
2023-06-09T02:31:14.000
Closed Date
2021-01-19T17:25:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000ehrI3AAI
Lat Location
(32.84863677253357000,-96.83545750754948000)
26-00306955
Service Request Number: 26-00306955 • Address: 10011 STRAIT LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00306955
Address
10011 STRAIT LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-13T12:09:03.000
Update Date
2026-07-14T16:38:16.000
Closed Date
2026-07-14T16:38:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022AQaDAAW
Lat Location
(32.88037515518007600,-96.82499955185169000)
21-00569842
Service Request Number: 21-00569842 • Address: 2711 OAK BEND LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00569842
Address
2711 OAK BEND LN, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-28T23:59:00.000
Status
Closed
Created Date
2021-06-21T17:03:01.000
Update Date
2023-06-12T01:05:43.000
Closed Date
2021-07-02T13:24:39.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000nOclbAAC
Lat Location
(32.75718347947539400,-96.64157456113867000)
26-00265542
Service Request Number: 26-00265542 • Address: 252 BISSONET AVE, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00265542
Address
252 BISSONET AVE, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-18T23:59:00.000
Status
Closed
Created Date
2026-06-17T17:47:33.000
Update Date
2026-06-18T08:27:43.000
Closed Date
2026-06-18T08:27:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wI9m6AAC
Lat Location
(32.71639067287754400,-96.70146112594173000)
24-00519625
Service Request Number: 24-00519625 • Address: 2526 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00519625
Address
2526 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-10-26T07:18:56.000
Update Date
2024-11-15T13:19:41.000
Closed Date
2024-11-15T13:19:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrLQfAAN
Lat Location
(32.81497982624594000,-96.67260282938060000)
26-00338909
Service Request Number: 26-00338909 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00338909
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T17:21:50.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026VUa5AAG
Lat Location
(32.77496312625581000,-96.70546161859299000)
21-00914341
Service Request Number: 21-00914341 • Address: 1806 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00914341
Address
1806 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-20T14:03:57.000
Update Date
2023-06-09T00:15:11.000
Closed Date
2021-11-01T11:28:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000so2zQAAQ
Lat Location
(32.72617812618743000,-96.81183443245028000)
26-00153438
Service Request Number: 26-00153438 • Address: 5605 FOX HILL LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00153438
Address
5605 FOX HILL LN, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:31:54.000
Update Date
2026-04-14T13:44:29.000
Closed Date
2026-04-14T13:44:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hjcmFAAQ
Lat Location
(32.67823261388486000,-96.83946647276755000)
25-00546918
Service Request Number: 25-00546918 • Address: 5550 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00546918
Address
5550 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-14T15:42:34.000
Update Date
2025-11-16T15:52:34.000
Closed Date
2025-11-16T15:52:34.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001Dxtq8AAB
Lat Location
(32.93928130584406000,-96.81273286235069000)
25-00032473
Service Request Number: 25-00032473 • Address: 10421 SPARKMAN RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00032473
Address
10421 SPARKMAN RD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-24T15:58:54.000
Update Date
2025-02-14T21:28:31.000
Closed Date
2025-02-14T21:28:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000RkF6EAAV
Lat Location
(32.86490565683523400,-96.88551407058598000)
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