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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00549524
Service Request Number: 25-00549524 • Address: 2638 SEARCY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00549524
Address
2638 SEARCY DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-25T00:59:00.000
Status
Closed
Created Date
2025-11-17T12:13:47.000
Update Date
2025-11-18T17:24:39.000
Closed Date
2025-11-18T17:24:39.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001EIZTOAA5
Lat Location
(32.72714619106469000,-96.86244795781862000)
26-00083178
Service Request Number: 26-00083178 • Address: 2423 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00083178
Address
2423 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T13:40:21.000
Update Date
2026-03-09T13:22:08.000
Closed Date
2026-03-09T13:22:08.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z9Pk7AAF
Lat Location
(32.81585937195655600,-96.77829735803182000)
25-00396141
Service Request Number: 25-00396141 • Address: HILLCREST RD & PARK LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00396141
Address
HILLCREST RD & PARK LN, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-16T10:02:01.000
Update Date
2025-08-26T15:55:06.000
Closed Date
2025-08-26T15:55:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWoJdAAK
Lat Location
(32.87346935405684400,-96.78689114020547000)
21-00775917
Service Request Number: 21-00775917 • Address: 848 S WINDOMERE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00775917
Address
848 S WINDOMERE AVE, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-08-28T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:21:15.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-24T13:02:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykm4AAA
Lat Location
(32.73796611347658000,-96.84531599075099000)
26-00091450
Service Request Number: 26-00091450 • Address: 5533 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00091450
Address
5533 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:18:09.000
Update Date
2026-03-09T11:53:30.000
Closed Date
2026-03-09T11:53:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aED3ZAAW
Lat Location
(32.80148675848028000,-96.75840930780117000)
26-00145923
Service Request Number: 26-00145923 • Address: 810 CRISTLER AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00145923
Address
810 CRISTLER AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-08T16:37:07.000
Update Date
2026-04-14T10:44:45.000
Closed Date
2026-04-14T10:44:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001grQOgAAM
Lat Location
(32.80152818676168600,-96.74512760967944000)
23-00138066
Service Request Number: 23-00138066 • Address: 1624 KINGSLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00138066
Address
1624 KINGSLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-03-29T23:59:00.000
Status
Closed
Created Date
2023-03-28T07:39:29.000
Update Date
2023-06-07T01:36:13.000
Closed Date
2023-03-28T07:39:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005MpjvAAC
Lat Location
(32.68698605913646000,-96.79709963942558000)
25-00502937
Service Request Number: 25-00502937 • Address: 7701 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00502937
Address
7701 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-10-18T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:30:03.000
Update Date
2025-10-17T09:43:56.000
Closed Date
2025-10-17T09:43:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000016zlqsAAA
Lat Location
(32.88707740968872000,-96.73333970347603000)
24-00366582
Service Request Number: 24-00366582 • Address: 10539 L B J FWY WB, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00366582
Address
10539 L B J FWY WB, DALLAS, TX, 75238
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-29T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-25T15:04:01.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-07-29T14:19:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002V2xMAAS
Lat Location
(32.88738932627427400,-96.70320430006040000)
25-00275767
Service Request Number: 25-00275767 • Address: 18032 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00275767
Address
18032 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-08T23:59:00.000
Status
Closed
Created Date
2025-06-10T15:33:22.000
Update Date
2025-06-12T12:11:46.000
Closed Date
2025-06-12T12:11:45.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lMgDgAAK
Lat Location
(32.99766574477075000,-96.80280419973792000)
24-00112162
Service Request Number: 24-00112162 • Address: 10010 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00112162
Address
10010 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-18T23:59:00.000
Status
Closed
Created Date
2024-03-11T16:30:11.000
Update Date
2024-03-12T07:53:26.000
Closed Date
2024-03-12T07:53:26.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007RvvtAAC
Lat Location
(32.90890928225826400,-96.71303471288512000)
26-00087141
Service Request Number: 26-00087141 • Address: 3812 S COCKRELL HILL RD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00087141
Address
3812 S COCKRELL HILL RD, DALLAS, TX, 75233
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-03-04T14:13:24.000
Update Date
2026-03-09T07:09:17.000
Closed Date
2026-03-09T07:08:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Zi4ssAAB
Lat Location
(32.69681624289753000,-96.89120064206077000)
20-01191581
Service Request Number: 20-01191581 • Address: 3517 CHIHUAHUA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01191581
Address
3517 CHIHUAHUA ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-09T16:45:18.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2020-12-10T18:23:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNPsCAAW
Lat Location
(32.78531009006227000,-96.84570197271509000)
26-00092430
Service Request Number: 26-00092430 • Address: 2938 N BECKLEY AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00092430
Address
2938 N BECKLEY AVE, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:46:09.000
Update Date
2026-03-09T12:20:57.000
Closed Date
2026-03-09T12:20:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aMmWzAAK
Lat Location
(32.77836143993847000,-96.82506831038656000)
23-00403428
Service Request Number: 23-00403428 • Address: 6659 NYMAN DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
23-00403428
Address
6659 NYMAN DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-29T16:14:14.000
Update Date
2023-08-31T14:27:29.000
Closed Date
2023-08-31T14:27:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006CEfRAAW
Lat Location
(32.66751594374280600,-96.95459144320542000)
23-00286302
Service Request Number: 23-00286302 • Address: 4666 BAYSTONE DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00286302
Address
4666 BAYSTONE DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-30T23:59:00.000
Status
Closed
Created Date
2023-06-23T12:26:02.000
Update Date
2023-06-29T13:35:02.000
Closed Date
2023-06-29T13:35:01.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005o2WAAAY
Lat Location
(32.71287975266370000,-96.89872088977461000)
24-00242813
Service Request Number: 24-00242813 • Address: 1032 N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00242813
Address
1032 N HAMPTON RD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-05-29T23:59:00.000
Status
Closed
Created Date
2024-05-23T13:28:27.000
Update Date
2024-05-30T08:10:36.000
Closed Date
2024-05-30T08:10:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007vbu9AAA
Lat Location
(32.75675954354685600,-96.85649360217815000)
26-00063841
Service Request Number: 26-00063841 • Address: 215 LILLIAN ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00063841
Address
215 LILLIAN ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T08:38:23.000
Update Date
2026-03-09T09:53:54.000
Closed Date
2026-03-09T09:53:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WjZLFAA3
Lat Location
(32.74670101781713000,-96.87567694688013000)
25-00440254
Service Request Number: 25-00440254 • Address: 3302 SWISS CIR, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00440254
Address
3302 SWISS CIR, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-09-16T23:59:00.000
Status
Closed
Created Date
2025-09-11T05:40:13.000
Update Date
2025-09-11T16:54:37.000
Closed Date
2025-09-11T16:54:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010f14TAAQ
Lat Location
(32.79035844942337000,-96.78294932275486000)
23-00375317
Service Request Number: 23-00375317 • Address: 2355 THOMAS AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00375317
Address
2355 THOMAS AVE, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T16:58:38.000
Update Date
2023-08-22T16:03:05.000
Closed Date
2023-08-22T16:03:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000066Bw9AAE
Lat Location
(32.79326112155724000,-96.80136924739975000)
22-00397551
Service Request Number: 22-00397551 • Address: 4112 MANORVIEW LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00397551
Address
4112 MANORVIEW LN, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-19T23:59:00.000
Status
Closed
Created Date
2022-09-12T14:17:03.000
Update Date
2023-06-08T02:48:35.000
Closed Date
2022-09-20T10:51:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003XsnUAAS
Lat Location
(32.83844060989995000,-96.64777448480287000)
25-00517225
Service Request Number: 25-00517225 • Address: 13752 FLAGSTONE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00517225
Address
13752 FLAGSTONE LN, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-10-27T09:55:02.000
Update Date
2026-05-15T13:15:27.000
Closed Date
2026-05-15T13:15:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000199TY9AAM
Lat Location
(32.93176780897588000,-96.76579540135022000)
23-00433356
Service Request Number: 23-00433356 • Address: 8606 CHERRYBROOK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00433356
Address
8606 CHERRYBROOK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T12:35:02.000
Update Date
2023-09-29T14:34:36.000
Closed Date
2023-09-29T14:34:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JRpUAAW
Lat Location
(32.73861177646544000,-96.67314689297689000)
24-00310427
Service Request Number: 24-00310427 • Address: 963 S RUSTIC CIR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00310427
Address
963 S RUSTIC CIR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-06-27T18:59:00.000
Status
Closed
Created Date
2024-06-26T16:11:54.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-06-27T09:56:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000089ZBPAA2
Lat Location
(32.84309542525870000,-96.69973434905212000)
21-00669301
Service Request Number: 21-00669301 • Address: 3502 LINDA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00669301
Address
3502 LINDA DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-17T14:06:38.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-07-20T13:10:24.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oN4rYAAS
Lat Location
(32.87304794897728000,-96.86067962307452000)
24-00542269
Service Request Number: 24-00542269 • Address: 5511 FOREST LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00542269
Address
5511 FOREST LN, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-13T18:59:00.000
Status
Closed
Created Date
2024-11-09T08:49:43.000
Update Date
2024-11-10T09:46:28.000
Closed Date
2024-11-10T09:07:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000IBymTAAT
Lat Location
(32.90972019063341000,-96.81400224535584000)
21-00042968
Service Request Number: 21-00042968 • Address: 2229 DENMARK ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00042968
Address
2229 DENMARK ST, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-20T00:59:00.000
Status
Closed
Created Date
2021-01-14T18:24:55.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-15T11:41:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000egWlEAAU
Lat Location
(32.67769313918027000,-96.61705861413733000)
26-00326742
Service Request Number: 26-00326742 • Address: 3168 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00326742
Address
3168 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-23T17:11:03.000
Update Date
2026-07-24T10:57:33.000
Closed Date
2026-07-24T10:57:07.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000024pHI5AAM
Lat Location
(32.80600176445982000,-96.80354080643129000)
23-00161765
Service Request Number: 23-00161765 • Address: 2132 N MASTERS DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00161765
Address
2132 N MASTERS DR, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-11T23:59:00.000
Status
Closed
Created Date
2023-04-10T19:47:06.000
Update Date
2023-06-07T01:33:03.000
Closed Date
2023-04-14T13:50:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005QzMhAAK
Lat Location
(32.74928057537030000,-96.64804289430394000)
24-00349041
Service Request Number: 24-00349041 • Address: 627 BAYSHORE PL, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00349041
Address
627 BAYSHORE PL, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-20T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-07-18T21:25:33.000
Update Date
2024-07-20T05:49:16.000
Closed Date
2024-07-20T05:49:08.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000001ddTyAAI
Lat Location
(32.70212246642256600,-96.65229657148540000)
22-00203333
Service Request Number: 22-00203333 • Address: 5303 BRYAN ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00203333
Address
5303 BRYAN ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-18T08:31:23.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-06-30T15:52:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002BxdBAAS
Lat Location
(32.80705802988680000,-96.76840247673060000)
24-00417640
Service Request Number: 24-00417640 • Address: 1519 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00417640
Address
1519 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-10-10T18:59:00.000
Status
Closed
Created Date
2024-08-27T23:22:52.000
Update Date
2024-09-16T12:31:53.000
Closed Date
2024-09-16T12:31:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000006IY1OAAW
Lat Location
(32.69609472300288000,-96.80310010817482000)
25-00396144
Service Request Number: 25-00396144 • Address: 215 BECKLEY HILLS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00396144
Address
215 BECKLEY HILLS DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-08-19T18:59:00.000
Status
Closed
Created Date
2025-08-16T10:05:29.000
Update Date
2025-08-16T14:26:47.000
Closed Date
2025-08-16T14:26:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000wWYTSAA4
Lat Location
(32.65747536657358600,-96.82063840839434000)
25-00083057
Service Request Number: 25-00083057 • Address: 220 N CLIFF ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00083057
Address
220 N CLIFF ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-26T10:06:49.000
Update Date
2025-08-04T13:50:27.000
Closed Date
2025-08-04T13:04:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WBvlKAAT
Lat Location
(32.75043033504622000,-96.80676693219728000)
24-00077245
Service Request Number: 24-00077245 • Address: 1727 HOUGHTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00077245
Address
1727 HOUGHTON RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-21T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:21:03.000
Update Date
2024-02-17T11:40:06.000
Closed Date
2024-02-17T11:40:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007HgAFAA0
Lat Location
(32.74195634050510500,-96.69431189713326000)
24-00287024
Service Request Number: 24-00287024 • Address: 607 RYAN RD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00287024
Address
607 RYAN RD, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-25T23:59:00.000
Status
Closed
Created Date
2024-06-13T15:08:15.000
Update Date
2024-06-25T14:58:44.000
Closed Date
2024-06-25T14:58:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000084N9AAAU
Lat Location
(32.71062970182312000,-96.83271667539550000)
26-00094423
Service Request Number: 26-00094423 • Address: 5016 W MOCKINGBIRD LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00094423
Address
5016 W MOCKINGBIRD LN, DALLAS, TX, 75209
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-24T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:04:31.000
Update Date
2026-03-09T15:39:49.000
Closed Date
2026-03-09T15:07:47.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aaAQNAA2
Lat Location
(32.83652207991586000,-96.82538006138724000)
25-00298415
Service Request Number: 25-00298415 • Address: 873 ALLEN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00298415
Address
873 ALLEN ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2025-06-23T13:46:55.000
Update Date
2025-06-25T10:10:13.000
Closed Date
2025-06-25T09:23:34.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nCyiYAAS
Lat Location
(32.79096965176084000,-96.79027104669441000)
24-00494056
Service Request Number: 24-00494056 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00494056
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Planning & Development Department
Service Request Type
TEST CRM
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2024-12-20T00:16:20.000
Status
Closed
Created Date
2024-10-11T00:16:20.000
Update Date
2026-03-09T15:48:17.000
Closed Date
2024-10-11T00:21:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000D9KJQAA3
Lat Location
(32.77625816445175400,-96.79813052805436000)
26-00306955
Service Request Number: 26-00306955 • Address: 10011 STRAIT LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00306955
Address
10011 STRAIT LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-13T12:09:03.000
Update Date
2026-07-14T16:38:16.000
Closed Date
2026-07-14T16:38:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022AQaDAAW
Lat Location
(32.88037515518007600,-96.82499955185169000)
23-00418099
Service Request Number: 23-00418099 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
23-00418099
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-10T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:19:16.000
Update Date
2023-09-13T12:10:05.000
Closed Date
2023-09-13T12:10:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006FflyAAC
Lat Location
(32.65515871736161000,-96.86704914847500000)
26-00405633
Service Request Number: 26-00405633 • Address: 6100 FLAGSTAFF DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00405633
Address
6100 FLAGSTAFF DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed
Created Date
2026-09-12T08:36:38.000
Update Date
2026-09-14T10:12:11.000
Closed Date
2026-09-12T10:10:46.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GurtpAAB
Lat Location
(32.67392228350079000,-96.75568838420719000)
26-00207785
Service Request Number: 26-00207785 • Address: 2519 KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00207785
Address
2519 KLONDIKE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-14T15:51:59.000
Update Date
2026-05-15T10:05:11.000
Closed Date
2026-05-15T10:05:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001p3qtpAAA
Lat Location
(32.81896069141086500,-96.67278905102481000)
22-00546450
Service Request Number: 22-00546450 • Address: 3915 MORNING FROST TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00546450
Address
3915 MORNING FROST TRL, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T13:11:08.000
Update Date
2023-06-08T02:09:21.000
Closed Date
2022-12-23T15:10:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UZ8eAAG
Lat Location
(32.69577979741356000,-96.83544364487186000)
26-00154311
Service Request Number: 26-00154311 • Address: 9104 METZ AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00154311
Address
9104 METZ AVE, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T06:28:27.000
Update Date
2026-04-14T10:32:27.000
Closed Date
2026-04-14T10:32:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hrAnzAAE
Lat Location
(32.63852883802026000,-96.83547657845253000)
26-00208749
Service Request Number: 26-00208749 • Address: 4317 SHADY BEND DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00208749
Address
4317 SHADY BEND DR, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T09:28:08.000
Update Date
2026-05-15T12:09:31.000
Closed Date
2026-05-15T12:09:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pBV4DAAW
Lat Location
(32.91743047007627600,-96.83742833261454000)
21-00569842
Service Request Number: 21-00569842 • Address: 2711 OAK BEND LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00569842
Address
2711 OAK BEND LN, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-28T23:59:00.000
Status
Closed
Created Date
2021-06-21T17:03:01.000
Update Date
2023-06-12T01:05:43.000
Closed Date
2021-07-02T13:24:39.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000nOclbAAC
Lat Location
(32.75718347947539400,-96.64157456113867000)
26-00090223
Service Request Number: 26-00090223 • Address: W LEDBETTER DR & S R L THORNTON FWY SB, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00090223
Address
W LEDBETTER DR & S R L THORNTON FWY SB, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:20:29.000
Update Date
2026-03-09T11:37:15.000
Closed Date
2026-03-09T11:37:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500cs00001a6BoLAAU
Lat Location
(32.68716974223447400,-96.82312777710203000)
26-00338909
Service Request Number: 26-00338909 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00338909
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T17:21:50.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026VUa5AAG
Lat Location
(32.77496312625581000,-96.70546161859299000)
21-00615428
Service Request Number: 21-00615428 • Address: 5306 MONA LN, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00615428
Address
5306 MONA LN, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-08T23:59:00.000
Status
Closed
Created Date
2021-07-03T06:35:28.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-07T13:58:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lbj8qAAA
Lat Location
(32.68120776393383400,-96.92173876459253000)
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