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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00584889
Service Request Number: 24-00584889 • Address: 115 MITSCHER DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00584889
Address
115 MITSCHER DR, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-12-10T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-12-09T16:54:13.000
Update Date
2024-12-09T17:01:24.000
Closed Date
2024-12-09T17:01:21.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MB9L4AAL
Lat Location
(32.71239839907848000,-96.82327488878852000)
23-00418101
Service Request Number: 23-00418101 • Address: MALDEN LN & NEPTUNE RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00418101
Address
MALDEN LN & NEPTUNE RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-10T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:21:39.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-09-07T22:02:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006FfsVAAS
Lat Location
(32.69133726849744000,-96.80793685777799000)
26-00354594
Service Request Number: 26-00354594 • Address: 6316 HONEY LOCUST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00354594
Address
6316 HONEY LOCUST DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-14T23:59:00.000
Status
Closed
Created Date
2026-08-11T09:22:23.000
Update Date
2026-08-11T10:10:45.000
Closed Date
2026-08-11T10:10:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000028pvoGAAQ
Lat Location
(32.73831077461491000,-96.71190525053966000)
26-00324754
Service Request Number: 26-00324754 • Address: 496 S LONGACRE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00324754
Address
496 S LONGACRE LN, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-28T23:59:00.000
Status
Closed
Created Date
2026-07-23T12:17:56.000
Update Date
2026-07-29T19:21:31.000
Closed Date
2026-07-29T16:50:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000024aG2yAAE
Lat Location
(32.70885312086644000,-96.70852769172618000)
24-00608934
Service Request Number: 24-00608934 • Address: 755 DEERWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00608934
Address
755 DEERWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-27T11:51:09.000
Update Date
2024-12-28T12:01:14.000
Closed Date
2024-12-28T11:15:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OCQfHAAX
Lat Location
(32.66006152109092400,-96.83371184266387000)
25-00598896
Service Request Number: 25-00598896 • Address: 2328 PALL MALL AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00598896
Address
2328 PALL MALL AVE, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-31T00:59:00.000
Status
Closed
Created Date
2025-12-25T10:19:14.000
Update Date
2025-12-26T17:11:44.000
Closed Date
2025-12-26T17:11:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Lk3rPAAR
Lat Location
(32.67124579541905400,-96.78262843439077000)
25-00598981
Service Request Number: 25-00598981 • Address: 12835 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00598981
Address
12835 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-27T00:59:00.000
Status
Closed
Created Date
2025-12-25T13:52:36.000
Update Date
2025-12-26T09:42:58.000
Closed Date
2025-12-26T09:42:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001LlPb6AAF
Lat Location
(32.92305458286221000,-96.80380838852749000)
24-00577160
Service Request Number: 24-00577160 • Address: 5329 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00577160
Address
5329 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-18T00:59:00.000
Status
Closed
Created Date
2024-12-04T11:59:46.000
Update Date
2025-01-16T17:11:58.000
Closed Date
2025-01-16T17:11:58.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000LXtPpAAL
Lat Location
(32.79981439008920000,-96.76055994753287000)
21-00550591
Service Request Number: 21-00550591 • Address: 9200 WHITEHURST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00550591
Address
9200 WHITEHURST DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-06-25T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:08:14.000
Update Date
2026-08-07T14:19:15.000
Closed Date
2021-06-17T07:00:39.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000n1djqAAA
Lat Location
(32.90034518684942000,-96.74462269806526000)
24-00519591
Service Request Number: 24-00519591 • Address: 7123 LONG CANYON TRL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00519591
Address
7123 LONG CANYON TRL, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-29T18:59:00.000
Status
Closed
Created Date
2024-10-26T03:23:12.000
Update Date
2024-10-26T08:34:41.000
Closed Date
2024-10-26T08:34:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000FqmUXAAZ
Lat Location
(32.64137854432363000,-96.94849442422404000)
24-00552616
Service Request Number: 24-00552616 • Address: 2865 SPRUCE VALLEY LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00552616
Address
2865 SPRUCE VALLEY LN, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-11-18T00:59:00.000
Status
Closed
Created Date
2024-11-15T14:30:58.000
Update Date
2024-11-15T16:18:19.000
Closed Date
2024-11-15T16:18:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000J5biNAAR
Lat Location
(32.71489655680831000,-96.87632857773241000)
26-00311013
Service Request Number: 26-00311013 • Address: 2525 W WHEATLAND RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00311013
Address
2525 W WHEATLAND RD, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-07-18T23:59:00.000
Status
Closed
Created Date
2026-07-15T14:07:20.000
Update Date
2026-07-15T15:23:39.000
Closed Date
2026-07-15T15:23:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022munMAAQ
Lat Location
(32.64780337493786500,-96.85939525203722000)
25-00599220
Service Request Number: 25-00599220 • Address: 305 MATHEY CT, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00599220
Address
305 MATHEY CT, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-28T00:59:00.000
Status
Closed
Created Date
2025-12-26T06:44:04.000
Update Date
2025-12-26T07:10:36.000
Closed Date
2025-12-26T07:10:36.000
Outcome
No Futher Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001LqALSAA3
Lat Location
(32.75688549558043000,-96.82717797175971000)
22-00273323
Service Request Number: 22-00273323 • Address: 3515 UTAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00273323
Address
3515 UTAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-28T15:52:10.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-06-28T23:43:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002iyjVAAQ
Lat Location
(32.70151039035201000,-96.80971450367740000)
25-00564455
Service Request Number: 25-00564455 • Address: 1710 LANSFORD AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
25-00564455
Address
1710 LANSFORD AVE, DALLAS, TX, 75224
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-12-02T00:59:00.000
Status
Closed
Created Date
2025-11-28T11:40:17.000
Update Date
2025-11-30T11:23:57.000
Closed Date
2025-11-30T11:23:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Gl9HSAAZ
Lat Location
(32.72924992750820000,-96.84791706573374000)
26-00094053
Service Request Number: 26-00094053 • Address: 3103 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00094053
Address
3103 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:13:19.000
Update Date
2026-03-09T10:13:25.000
Closed Date
2026-03-09T10:13:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aYa8gAAC
Lat Location
(32.86113416770437000,-96.87008953790989000)
26-00134578
Service Request Number: 26-00134578 • Address: 9530 HIGHEDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00134578
Address
9530 HIGHEDGE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-03T23:59:00.000
Status
Closed
Created Date
2026-04-01T15:30:44.000
Update Date
2026-04-03T14:01:44.000
Closed Date
2026-04-03T14:01:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001fRqQcAAK
Lat Location
(32.87590123324171000,-96.72570339601140000)
24-00196049
Service Request Number: 24-00196049 • Address: E ILLINOIS AVE & S BECKLEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00196049
Address
E ILLINOIS AVE & S BECKLEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-29T23:59:00.000
Status
Closed
Created Date
2024-04-28T14:57:30.000
Update Date
2026-08-07T13:32:04.000
Closed Date
2024-04-29T13:54:03.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007lP06AAE
Lat Location
(32.72032372723774000,-96.82288551518106000)
26-00087452
Service Request Number: 26-00087452 • Address: 1930 MAYFLOWER DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00087452
Address
1930 MAYFLOWER DR, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:46:44.000
Update Date
2026-03-09T13:20:07.000
Closed Date
2026-03-09T12:34:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZkIuvAAF
Lat Location
(32.75832424510565500,-96.85299657428054000)
26-00093463
Service Request Number: 26-00093463 • Address: 308 S FLEMING AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093463
Address
308 S FLEMING AVE, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T17:55:36.000
Update Date
2026-03-09T16:00:39.000
Closed Date
2026-03-09T16:00:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aSv1JAAS
Lat Location
(32.74651307338637000,-96.80961071695123000)
22-00144618
Service Request Number: 22-00144618 • Address: 4645 DOLPHIN RD, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
22-00144618
Address
4645 DOLPHIN RD, DALLAS, TX, 75223
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-18T23:59:00.000
Status
Closed
Created Date
2022-04-14T11:01:47.000
Update Date
2023-06-08T23:04:18.000
Closed Date
2022-04-14T12:57:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001pQjyAAE
Lat Location
(32.77954858574512500,-96.73785390466725000)
25-00279677
Service Request Number: 25-00279677 • Address: 3888 DUCHESS TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00279677
Address
3888 DUCHESS TRL, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-13T23:59:00.000
Status
Closed
Created Date
2025-06-12T13:13:49.000
Update Date
2025-06-12T23:56:42.000
Closed Date
2025-06-12T23:56:26.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000lh15pAAA
Lat Location
(32.89298147007299000,-96.84731757922455000)
25-00530793
Service Request Number: 25-00530793 • Address: 4911 BELMONT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00530793
Address
4911 BELMONT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-04T12:32:10.000
Update Date
2025-11-04T12:33:16.000
Closed Date
2025-11-04T12:33:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BHfHfAAL
Lat Location
(32.81233950228918400,-96.78317343717892000)
22-00044316
Service Request Number: 22-00044316 • Address: N HOUSTON ST & PAYNE ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00044316
Address
N HOUSTON ST & PAYNE ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-11T00:59:00.000
Status
Closed
Created Date
2022-02-04T10:44:50.000
Update Date
2026-08-07T14:28:25.000
Closed Date
2022-02-04T12:27:50.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001Kc88AAC
Lat Location
(32.79089308088954600,-96.80961286529872000)
25-00407240
Service Request Number: 25-00407240 • Address: 816 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00407240
Address
816 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T12:45:52.000
Update Date
2025-09-12T08:58:39.000
Closed Date
2025-09-12T08:58:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000xXaHHAA0
Lat Location
(32.74884484222169000,-96.83644079273503000)
25-00374350
Service Request Number: 25-00374350 • Address: 3131 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00374350
Address
3131 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-08-06T18:59:00.000
Status
Closed
Created Date
2025-08-04T12:51:45.000
Update Date
2025-08-04T19:43:11.000
Closed Date
2025-08-04T19:43:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000uRJeGAAW
Lat Location
(32.70976966752833400,-96.83733125273348000)
25-00105520
Service Request Number: 25-00105520 • Address: GOLDEN TROPHY DR & GOLF HILL DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00105520
Address
GOLDEN TROPHY DR & GOLF HILL DR, DALLAS, TX, 75232
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:01:53.000
Update Date
2025-03-11T12:45:17.000
Closed Date
2025-03-11T12:45:17.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3e8eAAB
Lat Location
(32.66556775919866600,-96.84101938510910000)
26-00261460
Service Request Number: 26-00261460 • Address: 1900 ABRAMS PKWY, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00261460
Address
1900 ABRAMS PKWY, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-15T17:58:10.000
Update Date
2026-06-18T14:46:24.000
Closed Date
2026-06-16T13:59:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vkvMvAAI
Lat Location
(32.81273534224679600,-96.75257487826097000)
26-00209741
Service Request Number: 26-00209741 • Address: 126 S TILLERY AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00209741
Address
126 S TILLERY AVE, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:51:29.000
Update Date
2026-05-16T01:24:57.000
Closed Date
2026-05-16T01:24:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pIUxqAAG
Lat Location
(32.74564817121366600,-96.91387917611883000)
26-00094864
Service Request Number: 26-00094864 • Address: 2755 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094864
Address
2755 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:40:49.000
Update Date
2026-03-09T14:41:11.000
Closed Date
2026-03-09T14:40:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adYr2AAE
Lat Location
(32.69312792812516000,-96.77545513707288000)
25-00428361
Service Request Number: 25-00428361 • Address: 3911 BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00428361
Address
3911 BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-04T12:39:55.000
Update Date
2025-09-05T12:30:48.000
Closed Date
2025-09-05T12:30:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000zXTMgAAO
Lat Location
(32.79167946168318000,-96.88560019473869000)
25-00581492
Service Request Number: 25-00581492 • Address: 8712 MARIGOLD DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00581492
Address
8712 MARIGOLD DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-11T14:12:34.000
Update Date
2025-12-24T08:40:39.000
Closed Date
2025-12-24T08:40:38.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001JHOYlAAP
Lat Location
(32.64307353569843400,-96.77653574828719000)
22-00275368
Service Request Number: 22-00275368 • Address: 10804 EDEN ROC DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00275368
Address
10804 EDEN ROC DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:36:32.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T11:15:26.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jpGfAAI
Lat Location
(32.86941113161792000,-96.69711487037175000)
22-00195075
Service Request Number: 22-00195075 • Address: 4117 SUMMIT RIDGE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00195075
Address
4117 SUMMIT RIDGE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-13T03:54:46.000
Update Date
2023-06-08T23:07:39.000
Closed Date
2022-06-08T11:58:08.000
Priority
Priority
Method Received Description
API
Unique Key
5008z00000293bAAAQ
Lat Location
(32.69455488187635000,-96.81691508752812000)
26-00264515
Service Request Number: 26-00264515 • Address: 3309 DUCHESS TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00264515
Address
3309 DUCHESS TRL, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Mosquito - Do Not Spray - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-17T11:20:03.000
Update Date
2026-06-18T12:16:29.000
Closed Date
2026-06-18T12:16:28.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wAW80AAG
Lat Location
(32.89333997148110500,-96.86703423639788000)
21-00951778
Service Request Number: 21-00951778 • Address: 3501 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00951778
Address
3501 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-18T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:49:26.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-17T15:24:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tR40iAAC
Lat Location
(32.79634516590447000,-96.78825192883014000)
21-00440632
Service Request Number: 21-00440632 • Address: 8630 ROLLING ROCK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00440632
Address
8630 ROLLING ROCK LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-07-21T23:59:00.000
Status
Closed
Created Date
2021-05-17T09:55:14.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2021-05-24T13:56:42.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000m9rzQAAQ
Lat Location
(32.86653118883768000,-96.69280495150905000)
24-00593390
Service Request Number: 24-00593390 • Address: 2909 PLAYA VISTA DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
24-00593390
Address
2909 PLAYA VISTA DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-17T18:59:00.000
Status
Closed
Created Date
2024-12-15T03:15:03.000
Update Date
2024-12-16T15:09:48.000
Closed Date
2024-12-16T15:09:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Msoj7AAB
Lat Location
(32.70906211185113000,-96.89631752792270000)
25-00226791
Service Request Number: 25-00226791 • Address: 8330 MOBERLY LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00226791
Address
8330 MOBERLY LN, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:19:33.000
Update Date
2025-05-27T11:36:25.000
Closed Date
2025-05-27T11:36:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hejfDAAQ
Lat Location
(32.77958538928332000,-96.67704021736220000)
26-00411243
Service Request Number: 26-00411243 • Address: 146 CREEK COVE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00411243
Address
146 CREEK COVE DR, DALLAS, TX, 75217
City Council District
8
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-12-12T00:59:00.000
Status
Closed (Transferred)
Created Date
2026-09-16T06:24:14.000
Update Date
2026-09-16T06:24:16.000
Closed Date
2026-09-16T06:24:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002HiTwLAAV
Lat Location
(32.71433865671107000,-96.71079160412302000)
25-00105528
Service Request Number: 25-00105528 • Address: 9971 CHIRENO ST, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00105528
Address
9971 CHIRENO ST, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:07:32.000
Update Date
2025-03-11T08:36:05.000
Closed Date
2025-03-11T08:36:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y44vuAAB
Lat Location
(32.87969275215823000,-96.86012576544243000)
21-00913604
Service Request Number: 21-00913604 • Address: 3208 BILL HARROD ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00913604
Address
3208 BILL HARROD ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-23T23:59:00.000
Status
Closed
Created Date
2021-10-20T09:44:43.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-20T10:00:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000snpMOAAY
Lat Location
(32.78137360797040000,-96.91025054803981000)
21-00532546
Service Request Number: 21-00532546 • Address: 1638 GILLAREL SPRINGS LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00532546
Address
1638 GILLAREL SPRINGS LN, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-18T23:59:00.000
Status
Closed
Created Date
2021-06-11T09:28:48.000
Update Date
2023-06-09T01:03:30.000
Closed Date
2021-06-15T09:09:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mzeBVAAY
Lat Location
(32.66837779510052500,-96.79434887103350000)
26-00352851
Service Request Number: 26-00352851 • Address: 1210 BOTHAM JEAN BLVD, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00352851
Address
1210 BOTHAM JEAN BLVD, DALLAS, TX, 75215
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-10T09:47:34.000
Update Date
2026-08-11T14:14:41.000
Closed Date
2026-08-11T14:14:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Z4j3AAC
Lat Location
(32.76916481128397000,-96.79733589355561000)
24-00320424
Service Request Number: 24-00320424 • Address: 6644 GASTON AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00320424
Address
6644 GASTON AVE, DALLAS, TX, 75214
City Council District
9
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-08-14T23:59:00.000
Status
Closed
Created Date
2024-07-02T11:00:46.000
Update Date
2024-07-09T15:12:07.000
Closed Date
2024-07-09T15:12:06.000
Outcome
Repair completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008Bsz0AAC
Lat Location
(32.81629983516639000,-96.74741025247970000)
26-00081851
Service Request Number: 26-00081851 • Address: 3737 DUNHAVEN RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00081851
Address
3737 DUNHAVEN RD, DALLAS, TX, 75220
City Council District
6
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-01T15:53:15.000
Update Date
2026-03-09T15:57:37.000
Closed Date
2026-03-09T15:57:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z04S9AAJ
Lat Location
(32.87158428681062000,-96.85441528551613000)
24-00425132
Service Request Number: 24-00425132 • Address: 8515 FREEPORT DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00425132
Address
8515 FREEPORT DR, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-04T18:59:00.000
Status
Closed
Created Date
2024-09-01T16:08:23.000
Update Date
2024-09-01T16:17:01.000
Closed Date
2024-09-01T16:17:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000006tekYAAQ
Lat Location
(32.81002175052192000,-96.67831578803788000)
26-00093977
Service Request Number: 26-00093977 • Address: 3428 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093977
Address
3428 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:44:45.000
Update Date
2026-03-09T16:02:18.000
Closed Date
2026-03-09T16:02:17.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00001aY4qLAAS
Lat Location
(32.71746369499564400,-96.77728051667337000)
23-00580532
Service Request Number: 23-00580532 • Address: 5731 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00580532
Address
5731 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-01-02T18:59:00.000
Status
Closed
Created Date
2023-12-28T11:00:52.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-01-01T12:06:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006wJzjAAE
Lat Location
(32.65843521545869500,-96.96452119714884000)
26-00348349
Service Request Number: 26-00348349 • Address: 8099 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00348349
Address
8099 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-06T14:50:03.000
Update Date
2026-08-08T15:39:05.000
Closed Date
2026-08-06T15:38:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027tTcFAAU
Lat Location
(32.81454760100003000,-96.72453948206297000)
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