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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00432609
Service Request Number: 26-00432609 • Address: 2149 S BUCKNER BLVD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00432609
Address
2149 S BUCKNER BLVD, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-30T08:21:49.000
Update Date
2026-10-02T16:22:15.000
Closed Date
2026-10-02T15:36:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LAffvAAD
Lat Location
(32.74946776832205600,-96.68312659471864000)
21-00490065
Service Request Number: 21-00490065 • Address: 4803 LIVE OAK ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00490065
Address
4803 LIVE OAK ST, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-31T11:56:53.000
Update Date
2023-06-09T00:51:31.000
Closed Date
2021-06-02T12:36:19.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000mhW1KAAU
Lat Location
(32.80227235603429000,-96.77314608608182000)
26-00081851
Service Request Number: 26-00081851 • Address: 3737 DUNHAVEN RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00081851
Address
3737 DUNHAVEN RD, DALLAS, TX, 75220
City Council District
6
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-01T15:53:15.000
Update Date
2026-03-09T15:57:37.000
Closed Date
2026-03-09T15:57:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z04S9AAJ
Lat Location
(32.87158428681062000,-96.85441528551613000)
24-00425132
Service Request Number: 24-00425132 • Address: 8515 FREEPORT DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00425132
Address
8515 FREEPORT DR, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-04T18:59:00.000
Status
Closed
Created Date
2024-09-01T16:08:23.000
Update Date
2024-09-01T16:17:01.000
Closed Date
2024-09-01T16:17:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000006tekYAAQ
Lat Location
(32.81002175052192000,-96.67831578803788000)
24-00316970
Service Request Number: 24-00316970 • Address: 424 CAMERON AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
24-00316970
Address
424 CAMERON AVE, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T18:16:10.000
Update Date
2024-07-02T16:05:50.000
Closed Date
2024-07-02T16:05:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008B9qbAAC
Lat Location
(32.80477436240900600,-96.74741297318658000)
26-00093977
Service Request Number: 26-00093977 • Address: 3428 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093977
Address
3428 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:44:45.000
Update Date
2026-03-09T16:02:18.000
Closed Date
2026-03-09T16:02:17.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00001aY4qLAAS
Lat Location
(32.71746369499564400,-96.77728051667337000)
26-00432685
Service Request Number: 26-00432685 • Address: SHOREWOOD DR & LA PRADA DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00432685
Address
SHOREWOOD DR & LA PRADA DR, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-09-30T08:48:13.000
Update Date
2026-10-02T11:05:19.000
Closed Date
2026-09-30T11:03:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LCFB4AAP
Lat Location
(32.81773397043275500,-96.66546201858853000)
26-00239502
Service Request Number: 26-00239502 • Address: 2927 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00239502
Address
2927 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-03T09:58:15.000
Update Date
2026-06-03T15:20:36.000
Closed Date
2026-06-03T15:20:35.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001syKyjAAE
Lat Location
(32.71089082197867000,-96.82077504768435000)
24-00568490
Service Request Number: 24-00568490 • Address: 504 YOUNGSTOWN ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00568490
Address
504 YOUNGSTOWN ST, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-26T12:45:41.000
Update Date
2024-12-23T12:31:54.000
Closed Date
2024-12-23T12:31:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000Kf7YHAAZ
Lat Location
(32.68839681551575000,-96.57368332627996000)
26-00087619
Service Request Number: 26-00087619 • Address: 4124 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00087619
Address
4124 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-04T16:43:17.000
Update Date
2026-03-09T10:16:38.000
Closed Date
2026-03-09T10:16:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZkyUNAAZ
Lat Location
(32.87693390579150000,-96.84168157718747000)
24-00100721
Service Request Number: 24-00100721 • Address: 1800 COOMBS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00100721
Address
1800 COOMBS ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-03-07T00:59:00.000
Status
Closed
Created Date
2024-03-04T14:57:53.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-03-05T22:16:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Ooe2AAC
Lat Location
(32.76649048630381600,-96.78168373919922000)
21-00242838
Service Request Number: 21-00242838 • Address: 1923 LANARK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00242838
Address
1923 LANARK AVE, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-18T12:51:57.000
Update Date
2023-06-09T02:08:44.000
Closed Date
2021-12-17T11:56:08.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000icuXAAAY
Lat Location
(32.72592855970054000,-96.79530195788647000)
23-00415082
Service Request Number: 23-00415082 • Address: 2756 MEADOW GATE LN, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
23-00415082
Address
2756 MEADOW GATE LN, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-06T11:55:56.000
Update Date
2023-12-03T16:29:35.000
Closed Date
2023-12-03T16:29:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006EzMFAA0
Lat Location
(32.65806476710760400,-96.86322656448735000)
24-00515757
Service Request Number: 24-00515757 • Address: 6631 FIREFLAME DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00515757
Address
6631 FIREFLAME DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-24T08:41:45.000
Update Date
2024-10-29T16:15:50.000
Closed Date
2024-10-29T16:15:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FUzv4AAD
Lat Location
(32.96058805909141000,-96.79340284420866000)
23-00482070
Service Request Number: 23-00482070 • Address: CADIZ ST & GRIFFIN ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
23-00482070
Address
CADIZ ST & GRIFFIN ST, DALLAS, TX, 75215
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-10-20T23:59:00.000
Status
Closed
Created Date
2023-10-18T15:08:04.000
Update Date
2023-10-20T09:34:15.000
Closed Date
2023-10-20T09:34:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006UwcfAAC
Lat Location
(32.77228386882022400,-96.79808529881757000)
23-00576088
Service Request Number: 23-00576088 • Address: 3323 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00576088
Address
3323 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-12-27T00:59:00.000
Status
Closed
Created Date
2023-12-23T14:35:23.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-12-23T15:20:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006uuUwAAI
Lat Location
(32.76462256506303600,-96.75182703792730000)
26-00283475
Service Request Number: 26-00283475 • Address: 9676 AMBERTON PKWY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00283475
Address
9676 AMBERTON PKWY, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-28T15:20:50.000
Update Date
2026-06-28T18:03:12.000
Closed Date
2026-06-28T17:53:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yvVnCAAU
Lat Location
(32.91983063821033500,-96.73860017910594000)
21-00266949
Service Request Number: 21-00266949 • Address: 13304 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00266949
Address
13304 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-15T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:32:44.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-04-13T11:54:32.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCgxXAAS
Lat Location
(32.92955307998397000,-96.71790980261090000)
26-00041563
Service Request Number: 26-00041563 • Address: 4753 JONES ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00041563
Address
4753 JONES ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-29T23:59:00.000
Status
Closed
Created Date
2026-02-03T10:38:05.000
Update Date
2026-10-02T08:17:17.000
Closed Date
2026-09-30T08:15:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001TZWLbAAP
Lat Location
(32.77638505806173000,-96.74106926963775000)
23-00407785
Service Request Number: 23-00407785 • Address: 5552 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00407785
Address
5552 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:27:39.000
Update Date
2023-09-20T15:18:04.000
Closed Date
2023-09-20T15:18:03.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006DBfeAAG
Lat Location
(32.82116638059626000,-96.77344566183200000)
26-00233591
Service Request Number: 26-00233591 • Address: 960 PORTNOMA LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00233591
Address
960 PORTNOMA LN, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-05-30T17:14:11.000
Update Date
2026-06-03T14:14:11.000
Closed Date
2026-06-01T14:13:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001sDWfBAAW
Lat Location
(32.69735772404068500,-96.66135035587173000)
23-00002041
Service Request Number: 23-00002041 • Address: 2479 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00002041
Address
2479 HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2023-01-03T09:28:07.000
Update Date
2023-06-07T01:53:51.000
Closed Date
2023-01-05T18:23:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004eia3AAA
Lat Location
(32.79789803057395400,-96.70918693011369000)
22-00556911
Service Request Number: 22-00556911 • Address: 5939 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00556911
Address
5939 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:04:48.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-27T11:35:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z50bAAC
Lat Location
(32.81493801425133000,-96.76502533775196000)
26-00064254
Service Request Number: 26-00064254 • Address: 3635 BOLIVAR DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00064254
Address
3635 BOLIVAR DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-21T00:59:00.000
Status
Closed
Created Date
2026-02-18T11:06:24.000
Update Date
2026-02-18T12:41:51.000
Closed Date
2026-02-18T12:41:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WmFeXAAV
Lat Location
(32.86540357013131000,-96.85755865556914000)
21-00903245
Service Request Number: 21-00903245 • Address: 4317 KOLLOCH DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00903245
Address
4317 KOLLOCH DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-13T08:33:32.000
Update Date
2023-06-09T00:12:40.000
Closed Date
2021-10-18T12:02:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sSjJyAAK
Lat Location
(32.71217954028297000,-96.76134225822751000)
24-00123492
Service Request Number: 24-00123492 • Address: 1223 HENDRICKS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00123492
Address
1223 HENDRICKS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-03-11T16:24:58.000
Update Date
2024-03-18T15:10:03.000
Closed Date
2024-03-18T15:10:01.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007UjtxAAC
Lat Location
(32.73835909340856000,-96.80651331663125000)
22-00439343
Service Request Number: 22-00439343 • Address: 2706 GOLDMAN ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00439343
Address
2706 GOLDMAN ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-06T11:56:18.000
Update Date
2023-06-08T02:42:44.000
Closed Date
2022-10-20T09:17:37.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000003lnd3AAA
Lat Location
(32.77559804795444600,-96.85823483456868000)
25-00323511
Service Request Number: 25-00323511 • Address: 137 S MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00323511
Address
137 S MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-07T11:07:25.000
Update Date
2025-07-12T16:10:10.000
Closed Date
2025-07-12T15:24:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pGb1SAAS
Lat Location
(32.74457622613192600,-96.84676873167150000)
21-00006136
Service Request Number: 21-00006136 • Address: N MUNGER BLVD & JUNIUS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00006136
Address
N MUNGER BLVD & JUNIUS ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-01-07T00:59:00.000
Status
Closed
Created Date
2021-01-04T14:29:12.000
Update Date
2023-06-09T02:58:03.000
Closed Date
2021-01-05T09:05:57.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000e0p4EAAQ
Lat Location
(32.80203486473520000,-96.76497132012338000)
21-00310560
Service Request Number: 21-00310560 • Address: 7100 SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00310560
Address
7100 SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-16T23:59:00.000
Status
Closed
Created Date
2021-04-07T13:39:14.000
Update Date
2023-06-09T01:57:56.000
Closed Date
2021-04-07T15:34:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jwUlzAAE
Lat Location
(32.73817188961409400,-96.70006165267002000)
22-00190904
Service Request Number: 22-00190904 • Address: 6011 OLD OX RD, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00190904
Address
6011 OLD OX RD, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-05-12T23:59:00.000
Status
Closed
Created Date
2022-05-11T10:16:50.000
Update Date
2023-06-08T23:06:50.000
Closed Date
2022-05-11T10:29:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000027pBlAAI
Lat Location
(32.67514883220854000,-96.79741845018950000)
26-00110898
Service Request Number: 26-00110898 • Address: 4667 SILVERSPRINGS DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00110898
Address
4667 SILVERSPRINGS DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T16:34:13.000
Update Date
2026-03-28T11:41:15.000
Closed Date
2026-03-28T11:41:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cc4YrAAI
Lat Location
(32.71581043540168000,-96.89882095729232000)
20-01081569
Service Request Number: 20-01081569 • Address: 2958 CARMEL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
20-01081569
Address
2958 CARMEL ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-11-04T00:59:00.000
Status
Closed
Created Date
2020-10-31T10:53:42.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T13:17:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjo5mAAA
Lat Location
(32.79107984805697000,-96.78749208332067000)
24-00349000
Service Request Number: 24-00349000 • Address: 15400 LONG GROVE ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00349000
Address
15400 LONG GROVE ST, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-07-23T18:59:00.000
Status
Closed
Created Date
2024-07-18T20:59:31.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-07-20T14:08:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000001deTbAAI
Lat Location
(32.68456616033254400,-96.58907076803911000)
20-01106706
Service Request Number: 20-01106706 • Address: 8422 BANQUO DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01106706
Address
8422 BANQUO DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T20:11:25.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-12-03T10:19:55.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000blTAxAAM
Lat Location
(32.80592083115316000,-96.70462227181105000)
26-00094028
Service Request Number: 26-00094028 • Address: 10217 BETTY JANE LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00094028
Address
10217 BETTY JANE LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:03:15.000
Update Date
2026-03-09T10:03:20.000
Closed Date
2026-03-09T10:03:15.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aY03aAAC
Lat Location
(32.88556390375621400,-96.85456017928118000)
24-00159374
Service Request Number: 24-00159374 • Address: 1625 S FITZHUGH AVE, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
24-00159374
Address
1625 S FITZHUGH AVE, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-08T15:04:14.000
Update Date
2024-04-16T11:42:50.000
Closed Date
2024-04-16T11:42:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007dOkxAAE
Lat Location
(32.78265026986657000,-96.74968339935602000)
24-00478084
Service Request Number: 24-00478084 • Address: 2164 ASH GROVE WAY, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00478084
Address
2164 ASH GROVE WAY, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-04T18:59:00.000
Status
Closed
Created Date
2024-10-02T11:14:48.000
Update Date
2024-10-02T11:21:34.000
Closed Date
2024-10-02T11:21:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BMfW6AAL
Lat Location
(32.81211246149602000,-96.70476150146135000)
22-00501620
Service Request Number: 22-00501620 • Address: 9100 EDGEMERE RD, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00501620
Address
9100 EDGEMERE RD, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
Business Days
Status
Closed
Created Date
2022-11-17T19:56:10.000
Update Date
2023-06-08T03:02:56.000
Closed Date
2022-11-28T18:24:19.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004BDRiAAO
Lat Location
(32.87343717842442000,-96.79523041074147000)
24-00048875
Service Request Number: 24-00048875 • Address: 125 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00048875
Address
125 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-06T00:59:00.000
Status
Closed
Created Date
2024-01-31T21:21:25.000
Update Date
2024-02-02T16:53:39.000
Closed Date
2024-02-02T16:53:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007AigYAAS
Lat Location
(32.70605760182733000,-96.82589122845913000)
26-00207034
Service Request Number: 26-00207034 • Address: 5500 PALADIUM DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00207034
Address
5500 PALADIUM DR, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T11:21:03.000
Update Date
2026-05-15T09:08:32.000
Closed Date
2026-05-15T09:08:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oySVZAA2
Lat Location
(32.65952207100280000,-96.97158044207706000)
25-00571525
Service Request Number: 25-00571525 • Address: 3503 ABILENE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00571525
Address
3503 ABILENE ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-12-07T00:59:00.000
Status
Closed
Created Date
2025-12-04T13:00:43.000
Update Date
2025-12-08T03:49:52.000
Closed Date
2025-12-08T03:49:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001HoJOYAA3
Lat Location
(32.78507592972095000,-96.90047879269350000)
25-00308568
Service Request Number: 25-00308568 • Address: 3232 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00308568
Address
3232 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-27T20:30:55.000
Update Date
2025-06-28T09:17:02.000
Closed Date
2025-06-28T09:17:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o3CB8AAM
Lat Location
(32.81151399365451000,-96.81025428345494000)
21-00569853
Service Request Number: 21-00569853 • Address: 3810 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00569853
Address
3810 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-06-22T23:59:00.000
Status
Closed
Created Date
2021-06-21T17:04:27.000
Update Date
2023-06-12T01:05:43.000
Closed Date
2021-06-21T17:04:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nOcd9AAC
Lat Location
(32.87697587665000000,-96.85078069013650000)
26-00093746
Service Request Number: 26-00093746 • Address: 2334 MILLERMORE ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093746
Address
2334 MILLERMORE ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:47:23.000
Update Date
2026-03-09T14:16:04.000
Closed Date
2026-03-09T14:16:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aVYrTAAW
Lat Location
(32.71910065731296400,-96.78484208885868000)
24-00501325
Service Request Number: 24-00501325 • Address: HOTEL ST & MEMORIAL DR, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
24-00501325
Address
HOTEL ST & MEMORIAL DR, DALLAS, TX, 75207
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-16T06:21:31.000
Update Date
2024-10-16T13:34:55.000
Closed Date
2024-10-16T13:34:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000E1pEwAAJ
Lat Location
(32.77206065306092600,-96.80551012964773000)
23-00470490
Service Request Number: 23-00470490 • Address: 9938 PLANO RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00470490
Address
9938 PLANO RD, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-10-16T23:59:00.000
Status
Closed
Created Date
2023-10-11T09:45:04.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2023-10-12T16:39:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000006S4jhAAC
Lat Location
(32.88379976919618000,-96.70017910807215000)
25-00040809
Service Request Number: 25-00040809 • Address: PENNSYLVANIA AVE & ROBERT B CULLUM BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00040809
Address
PENNSYLVANIA AVE & ROBERT B CULLUM BLVD, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-02-01T00:59:00.000
Status
Closed
Created Date
2025-01-30T09:14:12.000
Update Date
2025-01-30T12:40:47.000
Closed Date
2025-01-30T12:40:47.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000SRwENAA1
Lat Location
(32.77311935941249000,-96.76069099282643000)
23-00233258
Service Request Number: 23-00233258 • Address: 1314 HENDRICKS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00233258
Address
1314 HENDRICKS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-25T15:20:43.000
Update Date
2023-06-07T01:02:33.000
Closed Date
2023-05-25T15:32:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005fZLNAA2
Lat Location
(32.73816656778587500,-96.80508210564847000)
25-00531587
Service Request Number: 25-00531587 • Address: 1435 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00531587
Address
1435 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-04T16:37:51.000
Update Date
2026-04-14T12:07:25.000
Closed Date
2026-04-14T12:07:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001BPBeCAAX
Lat Location
(32.73019133907147000,-96.80565384040655000)
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