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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00261057
Service Request Number: 21-00261057 • Address: 711 W RED BIRD LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
21-00261057
Address
711 W RED BIRD LN, DALLAS, TX, 75232
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-31T23:59:00.000
Status
Closed
Created Date
2021-03-24T09:26:12.000
Update Date
2023-06-09T01:49:29.000
Closed Date
2021-04-02T09:35:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCAVLAA4
Lat Location
(32.67355656396505000,-96.83459960264312000)
21-00894318
Service Request Number: 21-00894318 • Address: 7310 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00894318
Address
7310 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-12T23:59:00.000
Status
Closed
Created Date
2021-10-06T11:42:37.000
Update Date
2023-06-09T00:05:29.000
Closed Date
2021-10-08T10:15:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000s96KKAAY
Lat Location
(32.73412060536245000,-96.69604991440036000)
23-00371921
Service Request Number: 23-00371921 • Address: 5927 MONTICELLO AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00371921
Address
5927 MONTICELLO AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-17T23:59:00.000
Status
Closed
Created Date
2023-08-10T18:56:27.000
Update Date
2023-08-17T08:45:33.000
Closed Date
2023-08-17T08:45:32.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000065OtVAAU
Lat Location
(32.82712607027452000,-96.76519936042135000)
26-00077394
Service Request Number: 26-00077394 • Address: W ILLINOIS AVE & MT VIEW COLLEGE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00077394
Address
W ILLINOIS AVE & MT VIEW COLLEGE, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:04:24.000
Update Date
2026-02-27T11:02:54.000
Closed Date
2026-02-27T11:02:54.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YSXwyAAH
Lat Location
(32.72056235174030000,-96.90425755474602000)
21-00873264
Service Request Number: 21-00873264 • Address: 2909 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00873264
Address
2909 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-26T13:58:25.000
Status
Closed
Created Date
2021-09-23T13:58:19.000
Update Date
2023-06-09T00:00:13.000
Closed Date
2021-09-23T15:47:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000riWjgAAE
Lat Location
(32.79982334489807000,-96.80103726250648000)
26-00093258
Service Request Number: 26-00093258 • Address: 8448 GREENSTONE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093258
Address
8448 GREENSTONE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:39:17.000
Update Date
2026-03-09T22:12:11.000
Closed Date
2026-03-09T22:12:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aS2KzAAK
Lat Location
(32.90345983307911000,-96.75877169652682000)
26-00207034
Service Request Number: 26-00207034 • Address: 5500 PALADIUM DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00207034
Address
5500 PALADIUM DR, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T11:21:03.000
Update Date
2026-05-15T09:08:32.000
Closed Date
2026-05-15T09:08:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oySVZAA2
Lat Location
(32.65952207100280000,-96.97158044207706000)
26-00099441
Service Request Number: 26-00099441 • Address: 5244 BEEMAN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00099441
Address
5244 BEEMAN AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-03-11T16:29:24.000
Update Date
2026-03-11T16:47:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bCNSsAAO
Lat Location
(32.78840485931434000,-96.74422993630992000)
26-00087471
Service Request Number: 26-00087471 • Address: 1842 MAYFLOWER DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00087471
Address
1842 MAYFLOWER DR, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:53:14.000
Update Date
2026-03-09T13:13:16.000
Closed Date
2026-03-09T12:27:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZkQvhAAF
Lat Location
(32.75902470952257000,-96.85203501075715000)
26-00265917
Service Request Number: 26-00265917 • Address: 6607 KENWELL ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
26-00265917
Address
6607 KENWELL ST, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-17T23:51:14.000
Update Date
2026-06-18T17:46:40.000
Closed Date
2026-06-18T16:34:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wKwIrAAK
Lat Location
(32.83864891644054000,-96.82760686165373000)
26-00062698
Service Request Number: 26-00062698 • Address: 7100 EMORY OAK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00062698
Address
7100 EMORY OAK LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-17T13:44:08.000
Update Date
2026-03-09T14:01:42.000
Closed Date
2026-03-09T14:01:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001WY9VlAAL
Lat Location
(32.62779527806078000,-96.94524947513656000)
26-00093847
Service Request Number: 26-00093847 • Address: 9244 MARKVILLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093847
Address
9244 MARKVILLE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:50:25.000
Update Date
2026-03-09T13:34:12.000
Closed Date
2026-03-09T13:33:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aWVukAAG
Lat Location
(32.91355679708753000,-96.74141783214779000)
21-00937631
Service Request Number: 21-00937631 • Address: CLOSED S R L THORNTON FWY & E 10TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
21-00937631
Address
CLOSED S R L THORNTON FWY & E 10TH ST, DALLAS, TX, 75203
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-10T00:59:00.000
Status
Closed
Created Date
2021-11-05T11:08:48.000
Update Date
2023-06-08T23:54:52.000
Closed Date
2021-11-05T11:46:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000tPIKzAAO
Lat Location
(32.74861656356526000,-96.81019821727953000)
24-00604038
Service Request Number: 24-00604038 • Address: 3053 CLYDEDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00604038
Address
3053 CLYDEDALE DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-12-26T18:59:00.000
Status
Closed
Created Date
2024-12-23T08:20:04.000
Update Date
2024-12-23T15:33:39.000
Closed Date
2024-12-23T15:33:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Nn3FeAAJ
Lat Location
(32.86228163428736000,-96.87313801700269000)
23-00259314
Service Request Number: 23-00259314 • Address: 3235 LOMBARDY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00259314
Address
3235 LOMBARDY LN, DALLAS, TX, 75220
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed (Duplicate)
Created Date
2023-06-09T11:03:53.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-06-21T10:12:23.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005jmB9AAI
Lat Location
(32.86651757345637000,-96.87080139042851000)
21-00589069
Service Request Number: 21-00589069 • Address: ASH LN & CLERMONT AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
21-00589069
Address
ASH LN & CLERMONT AVE, DALLAS, TX, 75223
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-07-12T23:59:00.000
Status
Closed
Created Date
2021-06-25T16:58:25.000
Update Date
2023-06-12T01:09:08.000
Closed Date
2021-07-01T14:20:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQpY8AAK
Lat Location
(32.80531021387303000,-96.74375859315090000)
25-00048072
Service Request Number: 25-00048072 • Address: 10131 RITA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00048072
Address
10131 RITA RD, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-10T18:59:00.000
Status
Closed
Created Date
2025-02-03T18:10:00.000
Update Date
2025-02-06T16:22:48.000
Closed Date
2025-02-06T16:22:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000T5RbaAAF
Lat Location
(32.92237819882934000,-96.71036662256152000)
26-00109223
Service Request Number: 26-00109223 • Address: AVON ST & N PLYMOUTH RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00109223
Address
AVON ST & N PLYMOUTH RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-24T23:59:00.000
Status
Closed
Created Date
2026-03-17T18:55:49.000
Update Date
2026-03-18T15:04:10.000
Closed Date
2026-03-18T15:04:10.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cNwcoAAC
Lat Location
(32.75190205462731000,-96.86210849385353000)
26-00109950
Service Request Number: 26-00109950 • Address: N HAMPTON RD & REMOND DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00109950
Address
N HAMPTON RD & REMOND DR, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-03-18T11:04:39.000
Update Date
2026-03-18T12:48:31.000
Closed Date
2026-03-18T12:48:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cVX4XAAW
Lat Location
(32.76408600601974500,-96.85672824612836000)
24-00316005
Service Request Number: 24-00316005 • Address: 5409 WILLOW WOOD LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00316005
Address
5409 WILLOW WOOD LN, DALLAS, TX, 75252
City Council District
12
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-07-29T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-06-29T15:37:00.000
Update Date
2024-08-06T16:36:42.000
Closed Date
2024-08-06T16:36:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000008AwpQAAS
Lat Location
(33.00826755899723000,-96.81374881185813000)
21-00948209
Service Request Number: 21-00948209 • Address: 3643 STABLES LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00948209
Address
3643 STABLES LN, DALLAS, TX, 75229
City Council District
13
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-11-22T00:59:00.000
Status
Closed
Created Date
2021-11-14T11:27:53.000
Update Date
2023-06-08T23:48:58.000
Closed Date
2021-12-09T18:04:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000tQaqsAAC
Lat Location
(32.88300182045660600,-96.85883833522739000)
23-00284721
Service Request Number: 23-00284721 • Address: 3291 REYNOLDS AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00284721
Address
3291 REYNOLDS AVE, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-23T23:59:00.000
Status
Closed
Created Date
2023-06-22T15:37:58.000
Update Date
2023-06-23T16:01:44.000
Closed Date
2023-06-23T16:01:44.000
Outcome
Final Results
Priority
MCC
Method Received Description
Internal
Unique Key
5008z000005ni7LAAQ
Lat Location
(32.78648748757970600,-96.73895756443129000)
22-00025467
Service Request Number: 22-00025467 • Address: 9904 CLOISTER DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00025467
Address
9904 CLOISTER DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-20T16:02:07.000
Update Date
2023-06-08T23:42:26.000
Closed Date
2022-01-26T13:07:36.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000wRndYAAS
Lat Location
(32.83046522447470000,-96.68890055782573000)
21-00442997
Service Request Number: 21-00442997 • Address: 17703 MEDINA DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00442997
Address
17703 MEDINA DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:13:18.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T19:23:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6r4AAC
Lat Location
(32.99135404769232000,-96.87380885784604000)
21-00442907
Service Request Number: 21-00442907 • Address: 4700 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00442907
Address
4700 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:03:45.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T20:47:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA6UjAAK
Lat Location
(33.00341413351678500,-96.82685623745483000)
26-00203091
Service Request Number: 26-00203091 • Address: 3631 DELFORD CIR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00203091
Address
3631 DELFORD CIR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-12T12:36:07.000
Update Date
2026-06-04T13:05:28.000
Closed Date
2026-06-04T13:05:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001oU4P4AAK
Lat Location
(32.84342288005811400,-96.65749415898414000)
21-00458755
Service Request Number: 21-00458755 • Address: 3523 S VERSAILLES AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00458755
Address
3523 S VERSAILLES AVE, DALLAS, TX, 75209
City Council District
13
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-07T23:59:00.000
Status
Closed
Created Date
2021-05-21T08:59:09.000
Update Date
2023-06-09T00:57:42.000
Closed Date
2021-06-02T21:50:03.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000mCNZKAA4
Lat Location
(32.82786083062734400,-96.82356195169520000)
21-00310560
Service Request Number: 21-00310560 • Address: 7100 SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00310560
Address
7100 SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-16T23:59:00.000
Status
Closed
Created Date
2021-04-07T13:39:14.000
Update Date
2023-06-09T01:57:56.000
Closed Date
2021-04-07T15:34:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jwUlzAAE
Lat Location
(32.73817188961409400,-96.70006165267002000)
22-00190904
Service Request Number: 22-00190904 • Address: 6011 OLD OX RD, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00190904
Address
6011 OLD OX RD, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-05-12T23:59:00.000
Status
Closed
Created Date
2022-05-11T10:16:50.000
Update Date
2023-06-08T23:06:50.000
Closed Date
2022-05-11T10:29:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000027pBlAAI
Lat Location
(32.67514883220854000,-96.79741845018950000)
23-00379648
Service Request Number: 23-00379648 • Address: 6106 ANNAPOLIS LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00379648
Address
6106 ANNAPOLIS LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-16T23:59:00.000
Status
Closed
Created Date
2023-08-15T20:44:33.000
Update Date
2023-08-16T06:58:31.000
Closed Date
2023-08-16T06:58:31.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z00000676VwAAI
Lat Location
(32.84551468353063000,-96.76046909911103000)
26-00191799
Service Request Number: 26-00191799 • Address: 5731 RICHMOND AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00191799
Address
5731 RICHMOND AVE, DALLAS, TX, 75206
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-05T15:55:56.000
Update Date
2026-05-15T08:19:26.000
Closed Date
2026-05-15T08:19:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001n6ZZRAA2
Lat Location
(32.81617920298532500,-96.76875714315372000)
26-00256264
Service Request Number: 26-00256264 • Address: 2103 HARRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00256264
Address
2103 HARRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-12T10:10:45.000
Update Date
2026-06-18T14:24:27.000
Closed Date
2026-06-15T11:59:04.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001v8P9bAAE
Lat Location
(32.74002428547311000,-96.79282292883720000)
26-00210103
Service Request Number: 26-00210103 • Address: BROOKGREEN DR & COIT RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00210103
Address
BROOKGREEN DR & COIT RD, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T20:01:09.000
Update Date
2026-05-15T20:05:03.000
Closed Date
2026-05-15T20:05:02.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pKnSXAA0
Lat Location
(32.93287230954526000,-96.76905706971687000)
26-00083321
Service Request Number: 26-00083321 • Address: 9801 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00083321
Address
9801 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-26T10:52:33.000
Update Date
2026-03-02T14:22:14.000
Closed Date
2026-03-02T14:22:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZB7ZQAA1
Lat Location
(32.87912588617368000,-96.71780734755846000)
22-00231143
Service Request Number: 22-00231143 • Address: 924 S MONTREAL AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00231143
Address
924 S MONTREAL AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-03T06:56:00.000
Update Date
2023-06-08T23:26:30.000
Closed Date
2022-06-08T15:44:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002M2PCAA0
Lat Location
(32.73685638694350000,-96.85408031465239000)
25-00571525
Service Request Number: 25-00571525 • Address: 3503 ABILENE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00571525
Address
3503 ABILENE ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-12-07T00:59:00.000
Status
Closed
Created Date
2025-12-04T13:00:43.000
Update Date
2025-12-08T03:49:52.000
Closed Date
2025-12-08T03:49:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001HoJOYAA3
Lat Location
(32.78507592972095000,-96.90047879269350000)
26-00247884
Service Request Number: 26-00247884 • Address: 6919 VIVIAN AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
26-00247884
Address
6919 VIVIAN AVE, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-08T12:10:24.000
Update Date
2026-06-18T14:56:35.000
Closed Date
2026-06-18T14:56:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001u4VHPAA2
Lat Location
(32.80389561146624500,-96.73817199625654000)
26-00227142
Service Request Number: 26-00227142 • Address: 4621 COLWICK AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00227142
Address
4621 COLWICK AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-27T10:47:53.000
Update Date
2026-06-28T13:07:08.000
Closed Date
2026-06-26T12:20:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001rRjy7AAC
Lat Location
(32.70032268728001400,-96.77554010257420000)
26-00416494
Service Request Number: 26-00416494 • Address: 734 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00416494
Address
734 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-25T23:59:00.000
Status
Closed
Created Date
2026-09-18T18:27:22.000
Update Date
2026-09-21T17:38:53.000
Closed Date
2026-09-21T17:38:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002IVCBDAA5
Lat Location
(32.70997717166076000,-96.83476932852983000)
25-00531587
Service Request Number: 25-00531587 • Address: 1435 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00531587
Address
1435 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-04T16:37:51.000
Update Date
2026-04-14T12:07:25.000
Closed Date
2026-04-14T12:07:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001BPBeCAAX
Lat Location
(32.73019133907147000,-96.80565384040655000)
26-00289475
Service Request Number: 26-00289475 • Address: 4243 MANNING LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00289475
Address
4243 MANNING LN, DALLAS, TX, 75220
City Council District
13
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-01T14:46:27.000
Update Date
2026-07-04T15:02:16.000
Closed Date
2026-07-02T15:01:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001zjihDAAQ
Lat Location
(32.86779238171070000,-96.83715688495609000)
21-00266930
Service Request Number: 21-00266930 • Address: 1019 ROSE GARDEN AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00266930
Address
1019 ROSE GARDEN AVE, DALLAS, TX, 75217
City Council District
5
Department
Planning & Development Department
Service Request Type
Building Permits Violation - SDC
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-06T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:30:35.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-04T10:23:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCgtpAAC
Lat Location
(32.72924403514293000,-96.68659330593269000)
22-00220032
Service Request Number: 22-00220032 • Address: 6540 VANDERBILT AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00220032
Address
6540 VANDERBILT AVE, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-01T23:59:00.000
Status
Closed
Created Date
2022-05-26T20:14:40.000
Update Date
2023-06-08T23:21:21.000
Closed Date
2022-06-01T09:36:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002Hqz5AAC
Lat Location
(32.82557145512064000,-96.74895823824227000)
21-00951726
Service Request Number: 21-00951726 • Address: 2430 HILLSBORO AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00951726
Address
2430 HILLSBORO AVE, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-11-20T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:26:50.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-17T17:59:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3aPAAS
Lat Location
(32.81587709435661500,-96.67427143911497000)
22-00397471
Service Request Number: 22-00397471 • Address: 3526 KIESTCREST DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00397471
Address
3526 KIESTCREST DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-10-25T23:59:00.000
Status
Closed
Created Date
2022-09-12T13:47:13.000
Update Date
2023-06-08T02:48:33.000
Closed Date
2022-09-13T15:50:50.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003XqZyAAK
Lat Location
(32.70158594650613000,-96.87909565727139000)
26-00093246
Service Request Number: 26-00093246 • Address: 3400 UTAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093246
Address
3400 UTAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:30:07.000
Update Date
2026-03-09T20:13:32.000
Closed Date
2026-03-09T20:13:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aRYQAAA4
Lat Location
(32.70297082428757000,-96.80937963473356000)
26-00225839
Service Request Number: 26-00225839 • Address: 5022 ECHO AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00225839
Address
5022 ECHO AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-26T15:04:55.000
Update Date
2026-06-18T15:54:20.000
Closed Date
2026-06-16T15:06:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001rHWvhAAG
Lat Location
(32.75321893877018000,-96.75058687779583000)
26-00093338
Service Request Number: 26-00093338 • Address: 2600 ROLINDA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00093338
Address
2600 ROLINDA DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:53:25.000
Update Date
2026-03-09T19:37:55.000
Closed Date
2026-03-09T19:37:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aSMefAAG
Lat Location
(32.72395496401255000,-96.86148091976152000)
25-00035523
Service Request Number: 25-00035523 • Address: 4300 AZTEC DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00035523
Address
4300 AZTEC DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-27T14:45:56.000
Update Date
2025-01-28T11:50:00.000
Closed Date
2025-01-28T11:49:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000S22NNAAZ
Lat Location
(32.70155748597247000,-96.78195698054795000)
21-00822950
Service Request Number: 21-00822950 • Address: 306 N MURDEAUX LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00822950
Address
306 N MURDEAUX LN, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-21T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:38:06.000
Update Date
2023-06-09T00:26:13.000
Closed Date
2021-09-22T12:09:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000quU1mAAE
Lat Location
(32.71612099169821000,-96.69283231278263000)
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