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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00421807
Service Request Number: 26-00421807 • Address: 4602 EAST SIDE AVE, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00421807
Address
4602 EAST SIDE AVE, DALLAS, TX, 75226
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-09-24T23:59:00.000
Status
Closed
Created Date
2026-09-22T17:27:56.000
Update Date
2026-10-02T09:22:06.000
Closed Date
2026-09-30T09:21:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002JH9UTAA1
Lat Location
(32.79165925286509500,-96.76521165765419000)
21-00266930
Service Request Number: 21-00266930 • Address: 1019 ROSE GARDEN AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00266930
Address
1019 ROSE GARDEN AVE, DALLAS, TX, 75217
City Council District
5
Department
Planning & Development Department
Service Request Type
Building Permits Violation - SDC
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-06T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:30:35.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-04T10:23:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCgtpAAC
Lat Location
(32.72924403514293000,-96.68659330593269000)
22-00088752
Service Request Number: 22-00088752 • Address: 2331 CARTERETTE PL, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
22-00088752
Address
2331 CARTERETTE PL, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-05-11T23:59:00.000
Status
Closed
Created Date
2022-03-09T08:44:52.000
Update Date
2023-06-08T23:35:41.000
Closed Date
2022-04-20T08:21:04.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
API
Unique Key
5008z000001W4m0AAC
Lat Location
(32.89484795365449000,-96.90131517390965000)
23-00551870
Service Request Number: 23-00551870 • Address: 6409 RHAPSODY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00551870
Address
6409 RHAPSODY LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-05T20:32:46.000
Update Date
2023-12-11T11:34:38.000
Closed Date
2023-12-11T11:34:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006neSoAAI
Lat Location
(32.67018528675692600,-96.80306427923749000)
26-00093246
Service Request Number: 26-00093246 • Address: 3400 UTAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093246
Address
3400 UTAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:30:07.000
Update Date
2026-03-09T20:13:32.000
Closed Date
2026-03-09T20:13:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aRYQAAA4
Lat Location
(32.70297082428757000,-96.80937963473356000)
26-00308010
Service Request Number: 26-00308010 • Address: 3000 S WALTON WALKER BLVD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00308010
Address
3000 S WALTON WALKER BLVD, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-13T21:28:41.000
Update Date
2026-07-16T07:12:17.000
Closed Date
2026-07-14T07:11:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000022Kes0AAC
Lat Location
(32.70979006410356500,-96.90692867184093000)
26-00093338
Service Request Number: 26-00093338 • Address: 2600 ROLINDA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00093338
Address
2600 ROLINDA DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:53:25.000
Update Date
2026-03-09T19:37:55.000
Closed Date
2026-03-09T19:37:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aSMefAAG
Lat Location
(32.72395496401255000,-96.86148091976152000)
24-00176839
Service Request Number: 24-00176839 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00176839
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-17T14:35:26.000
Update Date
2024-04-22T10:56:43.000
Closed Date
2024-04-22T10:56:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007hEQHAA2
Lat Location
(32.77596248928783000,-96.79801107607237000)
24-00394121
Service Request Number: 24-00394121 • Address: 10211 SAND SPRINGS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00394121
Address
10211 SAND SPRINGS AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-16T09:17:36.000
Status
Closed
Created Date
2024-08-14T09:17:36.000
Update Date
2024-08-14T09:27:36.000
Closed Date
2024-08-14T09:27:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000004XDaTAAW
Lat Location
(32.75714072899129500,-96.64760189639324000)
25-00041530
Service Request Number: 25-00041530 • Address: 6207 MARQUITA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00041530
Address
6207 MARQUITA AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:48:21.000
Update Date
2025-02-01T13:17:05.000
Closed Date
2025-01-30T15:01:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SVGwQAAX
Lat Location
(32.82574062731502000,-96.75792923604835000)
25-00316123
Service Request Number: 25-00316123 • Address: 1219 ADELAIDE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00316123
Address
1219 ADELAIDE DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-10T23:59:00.000
Status
Closed
Created Date
2025-07-02T10:19:45.000
Update Date
2025-07-09T17:41:50.000
Closed Date
2025-07-09T17:41:31.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ofwpfAAA
Lat Location
(32.68634311517472000,-96.80610835427298000)
25-00048902
Service Request Number: 25-00048902 • Address: 11939 BUSHMILLS RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00048902
Address
11939 BUSHMILLS RD, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-12T00:59:00.000
Status
Closed
Created Date
2025-02-04T11:15:18.000
Update Date
2025-02-06T16:23:15.000
Closed Date
2025-02-06T16:23:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TAXrjAAH
Lat Location
(32.91140806820306000,-96.70844381646751000)
23-00122357
Service Request Number: 23-00122357 • Address: 1515 S VERNON AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00122357
Address
1515 S VERNON AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-24T23:59:00.000
Status
Closed
Created Date
2023-03-17T15:06:14.000
Update Date
2023-06-07T01:27:57.000
Closed Date
2023-03-21T15:47:43.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005JuHqAAK
Lat Location
(32.73033133701447600,-96.83708408425949000)
25-00105457
Service Request Number: 25-00105457 • Address: 4010 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00105457
Address
4010 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:38:32.000
Update Date
2025-03-13T15:36:16.000
Closed Date
2025-03-13T14:50:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3hpgAAB
Lat Location
(32.81132334338280000,-96.81137390363816000)
26-00400457
Service Request Number: 26-00400457 • Address: S ST PAUL ST & KELLY AVE, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00400457
Address
S ST PAUL ST & KELLY AVE, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-09T10:35:32.000
Update Date
2026-10-02T12:29:26.000
Closed Date
2026-09-30T11:41:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002G8E8RAAV
Lat Location
(32.76804773622017600,-96.78247750820383000)
25-00454247
Service Request Number: 25-00454247 • Address: 3056 MODELLA AVE, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00454247
Address
3056 MODELLA AVE, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-18T12:04:04.000
Update Date
2025-09-25T09:36:04.000
Closed Date
2025-09-25T09:36:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000011qg3kAAA
Lat Location
(32.90668116527443500,-96.87372631974804000)
26-00153191
Service Request Number: 26-00153191 • Address: 7107 ROUNDROCK RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00153191
Address
7107 ROUNDROCK RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T12:56:44.000
Update Date
2026-04-14T10:32:08.000
Closed Date
2026-04-14T10:26:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hfl1nAAA
Lat Location
(32.95722259297371400,-96.78652852419746000)
23-00236635
Service Request Number: 23-00236635 • Address: 120 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
23-00236635
Address
120 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:30:09.000
Update Date
2023-10-20T12:54:40.000
Closed Date
2023-10-20T12:54:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005g80CAAQ
Lat Location
(32.79205176178215000,-96.82789319338629000)
21-00331360
Service Request Number: 21-00331360 • Address: 10396 LONGMEADOW DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00331360
Address
10396 LONGMEADOW DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-04-15T23:59:00.000
Status
Closed
Created Date
2021-04-14T08:18:12.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-14T09:43:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000jyUiPAAU
Lat Location
(32.87573632707200500,-96.70648278156845000)
24-00261602
Service Request Number: 24-00261602 • Address: 3647 STABLES LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00261602
Address
3647 STABLES LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-06-04T23:59:00.000
Status
Closed
Created Date
2024-06-01T18:13:12.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-06-02T21:30:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007z1MdAAI
Lat Location
(32.88299779801313000,-96.85864534353541000)
23-00327536
Service Request Number: 23-00327536 • Address: 6400 CHURCHILL WAY, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00327536
Address
6400 CHURCHILL WAY, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-17T20:44:46.000
Update Date
2023-10-19T11:54:55.000
Closed Date
2023-10-19T11:54:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005wK3EAAU
Lat Location
(32.91690343003102000,-96.79567329744533000)
26-00095252
Service Request Number: 26-00095252 • Address: CONCERTO LN & SINGING HILLS DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00095252
Address
CONCERTO LN & SINGING HILLS DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:09:20.000
Update Date
2026-03-09T17:34:02.000
Closed Date
2026-03-09T17:34:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahC8kAAE
Lat Location
(32.67296632271149000,-96.80523424297765000)
22-00156242
Service Request Number: 22-00156242 • Address: 2123 VINE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00156242
Address
2123 VINE LN, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-21T10:59:42.000
Update Date
2023-06-08T23:00:12.000
Closed Date
2022-04-25T18:25:36.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000001tv2GAAQ
Lat Location
(32.67337669495210400,-96.66122721371836000)
25-00083056
Service Request Number: 25-00083056 • Address: 5151 VILLAGE FAIR DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00083056
Address
5151 VILLAGE FAIR DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-03-02T00:59:00.000
Status
Closed
Created Date
2025-02-26T10:06:47.000
Update Date
2025-02-26T10:19:16.000
Closed Date
2025-02-26T10:19:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000WCe45AAD
Lat Location
(32.69535272716650000,-96.82510698678078000)
26-00436991
Service Request Number: 26-00436991 • Address: 4744 HOLLY TREE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00436991
Address
4744 HOLLY TREE DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
In Progress
Created Date
2026-10-02T14:28:18.000
Update Date
2026-10-02T14:33:06.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LvQ5ZAAV
Lat Location
(32.99724019381216000,-96.82636807080462000)
26-00095277
Service Request Number: 26-00095277 • Address: N CENTRAL EXPY SB & WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00095277
Address
N CENTRAL EXPY SB & WALNUT HILL LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:19:19.000
Update Date
2026-03-09T18:09:47.000
Closed Date
2026-03-09T18:09:47.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ah0ApAAI
Lat Location
(32.87999112227378600,-96.77028366195428000)
26-00082352
Service Request Number: 26-00082352 • Address: 6935 TOKALON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00082352
Address
6935 TOKALON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T09:02:07.000
Update Date
2026-03-09T16:45:12.000
Closed Date
2026-03-09T15:59:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z3oICAAZ
Lat Location
(32.81927844420811600,-96.73961324037114000)
23-00359186
Service Request Number: 23-00359186 • Address: 650 N FULTON ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00359186
Address
650 N FULTON ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-05T00:59:00.000
Status
Closed
Created Date
2023-08-03T17:41:20.000
Update Date
2025-10-01T00:10:14.000
Closed Date
2023-08-03T19:51:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000062oWDAAY
Lat Location
(32.80591778647086000,-96.75904542311626000)
24-00320565
Service Request Number: 24-00320565 • Address: 10011 LENNOX LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00320565
Address
10011 LENNOX LN, DALLAS, TX, 75229
City Council District
13
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-17T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:40:31.000
Update Date
2024-07-09T07:56:59.000
Closed Date
2024-07-09T07:56:59.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000008BvQ2AAK
Lat Location
(32.88095086363052400,-96.82746052387911000)
25-00308874
Service Request Number: 25-00308874 • Address: 9317 CORAL COVE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00308874
Address
9317 CORAL COVE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-28T08:37:00.000
Update Date
2025-07-09T16:55:05.000
Closed Date
2025-07-09T16:55:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o4wGjAAI
Lat Location
(32.90362772078787000,-96.73733105167340000)
23-00390400
Service Request Number: 23-00390400 • Address: 3609 CARL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00390400
Address
3609 CARL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-22T11:21:54.000
Update Date
2023-08-22T15:44:24.000
Closed Date
2023-08-22T15:44:22.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000069NvZAAU
Lat Location
(32.77211978484440600,-96.75571692608884000)
25-00565641
Service Request Number: 25-00565641 • Address: 3433 MONTE CARLO ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00565641
Address
3433 MONTE CARLO ST, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-30T11:25:45.000
Update Date
2025-12-08T15:13:47.000
Closed Date
2025-12-08T15:13:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GusYgAAJ
Lat Location
(32.70825473575661000,-96.84757510696733000)
21-00863034
Service Request Number: 21-00863034 • Address: 5923 LEWISBURG LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00863034
Address
5923 LEWISBURG LN, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:48:00.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-21T10:25:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnDrAAK
Lat Location
(32.67531286866256600,-96.88939947474607000)
26-00257915
Service Request Number: 26-00257915 • Address: 7101 MERRIMAN PKWY, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00257915
Address
7101 MERRIMAN PKWY, DALLAS, TX, 75231
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-13T09:26:43.000
Update Date
2026-07-04T05:40:08.000
Closed Date
2026-07-02T05:39:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vMBBZAA4
Lat Location
(32.87518489083334600,-96.74023772365591000)
26-00093505
Service Request Number: 26-00093505 • Address: 7121 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00093505
Address
7121 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:51:27.000
Update Date
2026-03-09T15:54:52.000
Closed Date
2026-03-09T15:54:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTAjVAAW
Lat Location
(32.94106196386510000,-96.78160006561028000)
24-00529027
Service Request Number: 24-00529027 • Address: 12806 NOEL RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00529027
Address
12806 NOEL RD, DALLAS, TX, 75230
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-04T00:59:00.000
Status
Closed
Created Date
2024-10-31T18:04:39.000
Update Date
2024-10-31T23:13:22.000
Closed Date
2024-10-31T23:13:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Gn0NRAAZ
Lat Location
(32.92234376694399600,-96.81489387943795000)
26-00093310
Service Request Number: 26-00093310 • Address: DENTON DR & INWOOD RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00093310
Address
DENTON DR & INWOOD RD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:26:49.000
Update Date
2026-03-09T08:23:08.000
Closed Date
2026-03-09T08:23:08.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aSFEzAAO
Lat Location
(32.82365626047260000,-96.83380011989280000)
22-00072566
Service Request Number: 22-00072566 • Address: 9907 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00072566
Address
9907 ESTACADO DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-03T00:59:00.000
Status
Closed
Created Date
2022-02-26T09:21:28.000
Update Date
2023-06-08T23:36:25.000
Closed Date
2022-02-26T10:24:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001S91lAAC
Lat Location
(32.82893501591867000,-96.68739549745985000)
22-00556906
Service Request Number: 22-00556906 • Address: 3311 TIOGA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00556906
Address
3311 TIOGA ST, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:02:25.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-29T09:11:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4y1AAC
Lat Location
(32.65706915123887000,-96.76767725341251000)
24-00287058
Service Request Number: 24-00287058 • Address: 10050 CASA OAKS DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00287058
Address
10050 CASA OAKS DR, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-15T18:59:00.000
Status
Closed
Created Date
2024-06-13T15:16:19.000
Update Date
2024-06-13T16:47:25.000
Closed Date
2024-06-13T16:47:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000084NONAA2
Lat Location
(32.82953844022764000,-96.67216568088286000)
25-00105527
Service Request Number: 25-00105527 • Address: ARAPAHO RD & PRESTON RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00105527
Address
ARAPAHO RD & PRESTON RD, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:05:17.000
Update Date
2025-03-12T11:19:25.000
Closed Date
2025-03-12T11:19:25.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y4IUDAA3
Lat Location
(32.96237684743629000,-96.80458438753544000)
25-00430085
Service Request Number: 25-00430085 • Address: 9351 PINYON TREE RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00430085
Address
9351 PINYON TREE RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-05T10:46:32.000
Update Date
2025-09-19T12:23:19.000
Closed Date
2025-09-19T12:23:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zisZRAAY
Lat Location
(32.91422316244966000,-96.73672726615858000)
23-00378609
Service Request Number: 23-00378609 • Address: 920 S EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00378609
Address
920 S EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-16T23:59:00.000
Status
Closed
Created Date
2023-08-15T11:55:02.000
Update Date
2023-08-24T07:04:17.000
Closed Date
2023-08-24T07:04:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000066sg9AAA
Lat Location
(32.73630760769961000,-96.84411154325522000)
26-00091212
Service Request Number: 26-00091212 • Address: 737 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00091212
Address
737 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T14:52:30.000
Update Date
2026-04-01T16:33:25.000
Closed Date
2026-04-01T16:33:25.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00001aDveNAAS
Lat Location
(32.74334215064088000,-96.83464698600655000)
23-00235549
Service Request Number: 23-00235549 • Address: 2929 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00235549
Address
2929 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T16:16:33.000
Update Date
2023-07-12T12:10:32.000
Closed Date
2023-07-12T12:10:31.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000005fw8GAAQ
Lat Location
(32.81275765487113500,-96.81638220400384000)
25-00467297
Service Request Number: 25-00467297 • Address: 6530 COMPASS RIDGE DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00467297
Address
6530 COMPASS RIDGE DR, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-25T16:09:14.000
Update Date
2025-09-26T14:46:43.000
Closed Date
2025-09-26T14:46:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000134npYAAQ
Lat Location
(32.64678471451503600,-96.97163021016989000)
24-00593419
Service Request Number: 24-00593419 • Address: 7300 TOPHILL LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00593419
Address
7300 TOPHILL LN, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-12-17T00:59:00.000
Status
Closed
Created Date
2024-12-15T06:51:57.000
Update Date
2024-12-15T07:34:38.000
Closed Date
2024-12-15T07:34:12.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Mt9qnAAB
Lat Location
(32.95265687006640600,-96.78328045533922000)
23-00071881
Service Request Number: 23-00071881 • Address: 700 GRANDVIEW AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00071881
Address
700 GRANDVIEW AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:39:12.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-15T14:28:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AXBxAAO
Lat Location
(32.79943810515700000,-96.74894832847987000)
22-00363039
Service Request Number: 22-00363039 • Address: 5615 PRESTON FAIRWAYS DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00363039
Address
5615 PRESTON FAIRWAYS DR, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-23T16:23:52.000
Update Date
2023-06-08T04:08:28.000
Closed Date
2022-08-27T15:26:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003LxlKAAS
Lat Location
(32.98965744994728000,-96.80879371631100000)
21-00171652
Service Request Number: 21-00171652 • Address: 820 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00171652
Address
820 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T12:39:03.000
Update Date
2023-06-09T02:17:03.000
Closed Date
2021-03-08T10:34:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlYDhAAM
Lat Location
(32.66072491754255000,-96.83515787210447000)
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