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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00093478
Service Request Number: 26-00093478 • Address: 6321 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093478
Address
6321 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:13:11.000
Update Date
2026-03-09T16:45:47.000
Closed Date
2026-03-09T16:45:46.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aT1I1AAK
Lat Location
(32.83845084277910000,-96.75469897690094000)
23-00371768
Service Request Number: 23-00371768 • Address: 1424 HILLBURN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00371768
Address
1424 HILLBURN DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-10T16:49:27.000
Update Date
2023-09-27T16:29:31.000
Closed Date
2023-09-27T16:29:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000065LwKAAU
Lat Location
(32.73712768221377400,-96.68864754007771000)
23-00000546
Service Request Number: 23-00000546 • Address: 6780 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00000546
Address
6780 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2023-01-01T20:59:01.000
Update Date
2023-06-07T01:53:35.000
Closed Date
2023-01-03T18:36:39.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000004eB1fAAE
Lat Location
(32.85514864012096600,-96.74253821854370000)
26-00209377
Service Request Number: 26-00209377 • Address: 3230 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00209377
Address
3230 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T13:41:58.000
Update Date
2026-05-15T15:32:02.000
Closed Date
2026-05-15T15:31:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pGUyjAAG
Lat Location
(32.81150317302250000,-96.81026759257624000)
23-00289767
Service Request Number: 23-00289767 • Address: 2040 WHITEDOVE DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00289767
Address
2040 WHITEDOVE DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-26T10:32:35.000
Update Date
2023-06-28T09:55:02.000
Closed Date
2023-06-28T09:55:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005of55AAA
Lat Location
(32.69184281906423500,-96.85281634053578000)
26-00092253
Service Request Number: 26-00092253 • Address: 7131 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00092253
Address
7131 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T11:45:26.000
Update Date
2026-03-09T15:54:01.000
Closed Date
2026-03-09T15:53:50.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLAySAAW
Lat Location
(32.94103201577348000,-96.78133883092977000)
26-00350952
Service Request Number: 26-00350952 • Address: 500 FAULK ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00350952
Address
500 FAULK ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T09:30:53.000
Update Date
2026-08-08T10:19:19.000
Closed Date
2026-08-08T10:19:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028JOx6AAG
Lat Location
(32.74480339553978000,-96.79674907138882000)
21-00443004
Service Request Number: 21-00443004 • Address: 1223 FLANDERS ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00443004
Address
1223 FLANDERS ST, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:13:44.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-10-07T10:37:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA7Q7AAK
Lat Location
(32.76855071000149000,-96.84055407440934000)
26-00093575
Service Request Number: 26-00093575 • Address: 5619 W PURDUE AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00093575
Address
5619 W PURDUE AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:28:18.000
Update Date
2026-03-09T15:29:23.000
Closed Date
2026-03-09T15:29:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTKqwAAG
Lat Location
(32.85435426192045000,-96.81698139195312000)
23-00236639
Service Request Number: 23-00236639 • Address: 4317 COBBLERS LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00236639
Address
4317 COBBLERS LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:33:36.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-05T11:12:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g81FAAQ
Lat Location
(32.99074744211959000,-96.83436712041913000)
24-00611455
Service Request Number: 24-00611455 • Address: 2406 N PRAIRIE CREEK RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00611455
Address
2406 N PRAIRIE CREEK RD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-03T00:59:00.000
Status
Closed
Created Date
2024-12-29T20:40:07.000
Update Date
2024-12-30T17:30:55.000
Closed Date
2024-12-30T17:30:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OO2Z8AAL
Lat Location
(32.75386744555581000,-96.66468121249599000)
25-00153195
Service Request Number: 25-00153195 • Address: 1293 ROBIN GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00153195
Address
1293 ROBIN GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-09T18:59:00.000
Status
Closed
Created Date
2025-04-07T07:01:40.000
Update Date
2025-04-13T12:21:20.000
Closed Date
2025-04-13T12:21:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000bvOujAAE
Lat Location
(32.67635163852166000,-96.84299477546666000)
25-00275934
Service Request Number: 25-00275934 • Address: DELAFIELD LN & MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00275934
Address
DELAFIELD LN & MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-10T16:19:11.000
Update Date
2025-06-13T16:50:48.000
Closed Date
2025-06-13T16:50:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lMuYNAA0
Lat Location
(32.76875401116994000,-96.67484959084184000)
22-00136713
Service Request Number: 22-00136713 • Address: 2244 WINSTED DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00136713
Address
2244 WINSTED DR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-04-29T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:43:09.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-13T10:12:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mhCUAAY
Lat Location
(32.81584670755883000,-96.73016638393630000)
22-00388385
Service Request Number: 22-00388385 • Address: 5607 RANCHERO LN, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00388385
Address
5607 RANCHERO LN, DALLAS, TX, 75236
City Council District
3
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-16T23:59:00.000
Status
Closed
Created Date
2022-09-07T09:28:47.000
Update Date
2023-06-08T02:46:50.000
Closed Date
2022-09-08T08:45:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003UpKaAAK
Lat Location
(32.68028825196384400,-96.91841092968002000)
24-00434416
Service Request Number: 24-00434416 • Address: 3232 NICHOLSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00434416
Address
3232 NICHOLSON DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-13T23:59:00.000
Status
Closed
Created Date
2024-09-06T18:19:54.000
Update Date
2024-09-10T16:01:28.000
Closed Date
2024-09-10T16:01:27.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000007feNHAAY
Lat Location
(32.71203152849136600,-96.84333678496824000)
22-00442194
Service Request Number: 22-00442194 • Address: 3130 SHADOW WOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00442194
Address
3130 SHADOW WOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-10-09T23:59:00.000
Status
Closed
Created Date
2022-10-08T10:26:53.000
Update Date
2023-06-08T02:51:51.000
Closed Date
2022-10-08T22:33:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003mvULAAY
Lat Location
(32.70870576520445600,-96.84132577377713000)
23-00112311
Service Request Number: 23-00112311 • Address: 6914 ALTAIRE AVE, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00112311
Address
6914 ALTAIRE AVE, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-03-21T23:59:00.000
Status
Closed
Created Date
2023-03-12T07:52:36.000
Update Date
2023-06-07T01:40:49.000
Closed Date
2023-03-17T13:27:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005I6e4AAC
Lat Location
(32.66455501664094000,-96.82114321792623000)
25-00105503
Service Request Number: 25-00105503 • Address: 11621 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00105503
Address
11621 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:56:52.000
Update Date
2025-03-11T14:29:22.000
Closed Date
2025-03-11T14:29:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y43OmAAJ
Lat Location
(32.85356089159788000,-96.65190435521336000)
25-00288891
Service Request Number: 25-00288891 • Address: 3009 TOWNSEND DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00288891
Address
3009 TOWNSEND DR, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:39:04.000
Update Date
2025-09-29T09:15:22.000
Closed Date
2025-09-29T09:15:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mPCQbAAO
Lat Location
(32.89883538873654000,-96.87773840390115000)
23-00005093
Service Request Number: 23-00005093 • Address: 2844 GLADSTONE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00005093
Address
2844 GLADSTONE DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-10T00:59:00.000
Status
Closed
Created Date
2023-01-04T13:25:12.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-10T13:36:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004g4lMAAQ
Lat Location
(32.74008202123844000,-96.86740052976876000)
26-00086453
Service Request Number: 26-00086453 • Address: PEELER ST & MANOR WAY, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00086453
Address
PEELER ST & MANOR WAY, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:37:09.000
Update Date
2026-03-09T08:37:17.000
Closed Date
2026-03-09T08:36:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdWJVAA3
Lat Location
(32.83233023856467000,-96.83416896160638000)
26-00155309
Service Request Number: 26-00155309 • Address: 2921 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00155309
Address
2921 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T11:56:14.000
Update Date
2026-04-14T19:49:39.000
Closed Date
2026-04-14T19:49:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hwM3jAAE
Lat Location
(32.65233346213968000,-96.77406070143420000)
21-00997628
Service Request Number: 21-00997628 • Address: 18932 WATERWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00997628
Address
18932 WATERWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-04T00:59:00.000
Status
Closed
Created Date
2021-12-24T12:35:14.000
Update Date
2023-06-08T23:58:20.000
Closed Date
2021-12-29T18:11:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIEeoAAG
Lat Location
(33.00833118406238500,-96.83590369930351000)
24-00290377
Service Request Number: 24-00290377 • Address: 11601 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00290377
Address
11601 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-15T13:40:21.000
Update Date
2024-06-17T12:39:16.000
Closed Date
2024-06-17T12:39:15.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z00000855deAAA
Lat Location
(32.90589338257502000,-96.71800290175872000)
20-01199699
Service Request Number: 20-01199699 • Address: 11917 E NORTHWEST HWY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01199699
Address
11917 E NORTHWEST HWY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2020-12-16T00:59:00.000
Status
Closed
Created Date
2020-12-13T01:50:31.000
Update Date
2023-06-09T03:22:33.000
Closed Date
2020-12-13T01:52:54.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500t000000dFFF0AAO
Lat Location
(32.86424647242161000,-96.67658595124894000)
22-00203457
Service Request Number: 22-00203457 • Address: 7038 BRIARMEADOW DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00203457
Address
7038 BRIARMEADOW DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-18T09:02:18.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-06-11T11:26:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002BzRrAAK
Lat Location
(32.88108564621132000,-96.78468350979536000)
25-00570805
Service Request Number: 25-00570805 • Address: 2900 VIRGIL ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
25-00570805
Address
2900 VIRGIL ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-09T00:59:00.000
Status
Closed
Created Date
2025-12-04T06:41:18.000
Update Date
2025-12-04T14:44:33.000
Closed Date
2025-12-04T14:44:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001HklfyAAB
Lat Location
(32.78191219951714000,-96.78150755043744000)
24-00343936
Service Request Number: 24-00343936 • Address: 2422 MEYERS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00343936
Address
2422 MEYERS ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-16T12:49:37.000
Update Date
2024-08-09T15:40:31.000
Closed Date
2024-08-09T15:40:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001OtHKAA0
Lat Location
(32.77672036129068000,-96.77283748337352000)
24-00015793
Service Request Number: 24-00015793 • Address: 3308 REED LN, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00015793
Address
3308 REED LN, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-11T12:59:13.000
Update Date
2024-01-23T10:06:05.000
Closed Date
2024-01-23T10:06:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000072HSSAA2
Lat Location
(32.76359395293463000,-96.75099888993869000)
21-00710853
Service Request Number: 21-00710853 • Address: 6500 RIDGECREST RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
21-00710853
Address
6500 RIDGECREST RD, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-08-04T23:59:00.000
Status
Closed
Created Date
2021-08-02T12:30:39.000
Update Date
2023-06-09T00:50:22.000
Closed Date
2021-08-02T13:01:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000p93ZtAAI
Lat Location
(32.86612742736364400,-96.75152605205396000)
26-00142307
Service Request Number: 26-00142307 • Address: 8200 BUNCHE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00142307
Address
8200 BUNCHE DR, DALLAS, TX, 75243
City Council District
10
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-07T08:21:57.000
Update Date
2026-04-14T14:14:54.000
Closed Date
2026-04-14T14:14:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gRUqvAAG
Lat Location
(32.92151850768957600,-96.76066438780302000)
22-00466370
Service Request Number: 22-00466370 • Address: 3328 NORMANDY BROOK RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00466370
Address
3328 NORMANDY BROOK RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-10-28T23:59:00.000
Status
Closed
Created Date
2022-10-25T11:51:39.000
Update Date
2023-06-08T02:50:16.000
Closed Date
2022-10-27T08:29:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003vphIAAQ
Lat Location
(32.78163665389321600,-96.86870657893468000)
26-00395770
Service Request Number: 26-00395770 • Address: 1500 E ELMORE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00395770
Address
1500 E ELMORE AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-09-08T23:59:00.000
Status
Closed
Created Date
2026-09-05T01:43:04.000
Update Date
2026-09-05T01:43:10.000
Closed Date
2026-09-05T01:43:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002FCJI9AAP
Lat Location
(32.71687289779287000,-96.80317571893903000)
26-00326850
Service Request Number: 26-00326850 • Address: 4398 WOODHOLLOW DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00326850
Address
4398 WOODHOLLOW DR, DALLAS, TX, 75237
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-24T11:33:38.000
Update Date
2026-07-24T13:14:26.000
Closed Date
2026-07-24T13:14:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000024qsU3AAI
Lat Location
(32.69026215960564500,-96.86195788996304000)
25-00048902
Service Request Number: 25-00048902 • Address: 11939 BUSHMILLS RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00048902
Address
11939 BUSHMILLS RD, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-12T00:59:00.000
Status
Closed
Created Date
2025-02-04T11:15:18.000
Update Date
2025-02-06T16:23:15.000
Closed Date
2025-02-06T16:23:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TAXrjAAH
Lat Location
(32.91140806820306000,-96.70844381646751000)
26-00236775
Service Request Number: 26-00236775 • Address: 2324 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00236775
Address
2324 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-01T21:58:24.000
Update Date
2026-06-18T13:54:22.000
Closed Date
2026-06-16T13:52:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sbyK9AAI
Lat Location
(32.70556077822103000,-96.85608066320596000)
26-00308010
Service Request Number: 26-00308010 • Address: 3000 S WALTON WALKER BLVD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00308010
Address
3000 S WALTON WALKER BLVD, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-13T21:28:41.000
Update Date
2026-07-16T07:12:17.000
Closed Date
2026-07-14T07:11:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000022Kes0AAC
Lat Location
(32.70979006410356500,-96.90692867184093000)
25-00454247
Service Request Number: 25-00454247 • Address: 3056 MODELLA AVE, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00454247
Address
3056 MODELLA AVE, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-18T12:04:04.000
Update Date
2025-09-25T09:36:04.000
Closed Date
2025-09-25T09:36:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000011qg3kAAA
Lat Location
(32.90668116527443500,-96.87372631974804000)
25-00580877
Service Request Number: 25-00580877 • Address: 2515 W JEFFERSON BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00580877
Address
2515 W JEFFERSON BLVD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-11T10:45:21.000
Update Date
2025-12-17T12:15:30.000
Closed Date
2025-12-17T12:15:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001JE037AAD
Lat Location
(32.74830040466585500,-96.85901340750854000)
25-00166833
Service Request Number: 25-00166833 • Address: 3131 PEABODY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00166833
Address
3131 PEABODY AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-14T13:05:24.000
Update Date
2025-04-25T14:59:25.000
Closed Date
2025-04-25T14:59:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000d0oO9AAI
Lat Location
(32.77185909390492000,-96.76369129976774000)
25-00150694
Service Request Number: 25-00150694 • Address: 2226 SHEA RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00150694
Address
2226 SHEA RD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-04-04T09:36:33.000
Update Date
2025-04-04T14:14:33.000
Closed Date
2025-04-04T14:14:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bi6PPAAY
Lat Location
(32.83029227296084000,-96.85211659634696000)
22-00523213
Service Request Number: 22-00523213 • Address: 2430 JORDAN VALLEY RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00523213
Address
2430 JORDAN VALLEY RD, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:50:42.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-23T12:40:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLwQAAW
Lat Location
(32.67749087502477000,-96.62068910105404000)
24-00532469
Service Request Number: 24-00532469 • Address: 9511 COUNTY VIEW RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00532469
Address
9511 COUNTY VIEW RD, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-07T00:59:00.000
Status
Closed
Created Date
2024-11-03T18:36:21.000
Update Date
2024-11-05T12:04:48.000
Closed Date
2024-11-05T12:04:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000HA3R4AAL
Lat Location
(32.63603585656865000,-96.95253065344600000)
21-00331360
Service Request Number: 21-00331360 • Address: 10396 LONGMEADOW DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00331360
Address
10396 LONGMEADOW DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-04-15T23:59:00.000
Status
Closed
Created Date
2021-04-14T08:18:12.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-14T09:43:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000jyUiPAAU
Lat Location
(32.87573632707200500,-96.70648278156845000)
26-00093820
Service Request Number: 26-00093820 • Address: BAINBRIDGE DR & KIRNWOOD DR, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00093820
Address
BAINBRIDGE DR & KIRNWOOD DR, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:35:33.000
Update Date
2026-03-09T10:51:11.000
Closed Date
2026-03-09T10:51:11.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWAgaAAG
Lat Location
(32.65489063331157000,-96.86423955373115000)
20-01159756
Service Request Number: 20-01159756 • Address: 605 FARMERS MARKET WAY, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
20-01159756
Address
605 FARMERS MARKET WAY, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-12-02T00:59:00.000
Status
Closed
Created Date
2020-11-27T18:29:37.000
Update Date
2023-06-09T03:12:58.000
Closed Date
2020-11-28T09:06:53.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000cZTNsAAO
Lat Location
(32.78024888768068000,-96.78714562354139000)
26-00190865
Service Request Number: 26-00190865 • Address: 2763 PROSPERITY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00190865
Address
2763 PROSPERITY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T10:36:30.000
Update Date
2026-05-15T13:13:25.000
Closed Date
2026-05-15T13:13:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001mzHJ8AAM
Lat Location
(32.71041858895948500,-96.78075742034831000)
25-00032480
Service Request Number: 25-00032480 • Address: 4934 DUPONT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00032480
Address
4934 DUPONT DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-24T16:01:18.000
Update Date
2025-01-27T16:59:57.000
Closed Date
2025-01-27T16:59:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Rl1KWAAZ
Lat Location
(32.69005610333966000,-96.78726719537731000)
20-01021936
Service Request Number: 20-01021936 • Address: 634 ANNAROSE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
20-01021936
Address
634 ANNAROSE DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-10-21T23:59:00.000
Status
Closed
Created Date
2020-10-12T13:56:18.000
Update Date
2023-06-09T04:04:05.000
Closed Date
2020-10-13T09:21:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aSh8GAAS
Lat Location
(32.67241295851971000,-96.83268979584443000)
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