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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00528853
Service Request Number: 23-00528853 • Address: 3746 HUMPHREY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00528853
Address
3746 HUMPHREY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-17T14:24:54.000
Update Date
2023-11-30T10:43:44.000
Closed Date
2023-11-30T10:43:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006gidRAAQ
Lat Location
(32.71741839392705000,-96.76713821982219000)
26-00087794
Service Request Number: 26-00087794 • Address: 505 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00087794
Address
505 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-03-24T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:47:49.000
Update Date
2026-03-09T06:08:47.000
Closed Date
2026-03-09T06:08:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZlLNkAAN
Lat Location
(32.85678621008778000,-96.70426774832075000)
22-00526077
Service Request Number: 22-00526077 • Address: ELSBETH AVE & W NEELY ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00526077
Address
ELSBETH AVE & W NEELY ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-12-09T00:59:00.000
Status
Closed
Created Date
2022-12-06T20:45:11.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-12-07T05:19:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004MhsIAAS
Lat Location
(32.75069511443840000,-96.82530601688288000)
25-00440219
Service Request Number: 25-00440219 • Address: 4632 SURF DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00440219
Address
4632 SURF DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T00:53:57.000
Update Date
2025-09-11T19:51:13.000
Closed Date
2025-09-11T19:51:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000010eOuPAAU
Lat Location
(32.84393907589690000,-96.74601336024936000)
22-00424815
Service Request Number: 22-00424815 • Address: 1406 VERMONT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00424815
Address
1406 VERMONT AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-09-30T23:59:00.000
Status
Closed
Created Date
2022-09-27T16:54:21.000
Update Date
2023-06-08T02:35:39.000
Closed Date
2022-10-03T10:15:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003geguAAA
Lat Location
(32.72656217457066000,-96.80427322695483000)
25-00150679
Service Request Number: 25-00150679 • Address: 414 AVENUE I, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00150679
Address
414 AVENUE I, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-04-04T14:06:56.000
Update Date
2025-04-08T15:50:19.000
Closed Date
2025-04-08T15:50:18.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000biMfUAAU
Lat Location
(32.74493743578944600,-96.79102122282747000)
26-00093150
Service Request Number: 26-00093150 • Address: DENTON DR & GILFORD ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00093150
Address
DENTON DR & GILFORD ST, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:52:07.000
Update Date
2026-03-09T08:25:18.000
Closed Date
2026-03-09T08:25:18.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRVqTAAW
Lat Location
(32.83865980353513000,-96.85339158627497000)
23-00422913
Service Request Number: 23-00422913 • Address: 1221 MORAN DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00422913
Address
1221 MORAN DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-18T23:59:00.000
Status
Closed
Created Date
2023-09-11T14:52:24.000
Update Date
2023-09-15T10:15:12.000
Closed Date
2023-09-15T10:15:12.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006GqZuAAK
Lat Location
(32.84076561676192000,-96.69237218961105000)
23-00562535
Service Request Number: 23-00562535 • Address: 2900 THOMAS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00562535
Address
2900 THOMAS AVE, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-12-29T00:59:00.000
Status
Closed
Created Date
2023-12-13T12:19:20.000
Update Date
2023-12-18T11:31:18.000
Closed Date
2023-12-18T11:31:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006qioyAAA
Lat Location
(32.79651405503868500,-96.79700663871618000)
21-00818745
Service Request Number: 21-00818745 • Address: 611 PARKVIEW AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00818745
Address
611 PARKVIEW AVE, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-09-05T23:59:00.000
Status
Closed
Created Date
2021-09-04T20:57:18.000
Update Date
2023-06-09T00:23:53.000
Closed Date
2021-09-04T21:49:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000qtqkBAAQ
Lat Location
(32.79922612374476000,-96.75074098992012000)
26-00167698
Service Request Number: 26-00167698 • Address: 2627 LIVE OAK ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00167698
Address
2627 LIVE OAK ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-04-22T23:59:00.000
Status
Closed
Created Date
2026-04-21T19:18:21.000
Update Date
2026-04-21T19:50:11.000
Closed Date
2026-04-21T19:50:11.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001jZY9GAAW
Lat Location
(32.78802506249639000,-96.79031174986345000)
25-00228768
Service Request Number: 25-00228768 • Address: 2123 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00228768
Address
2123 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-02T23:59:00.000
Status
Closed
Created Date
2025-05-16T13:05:23.000
Update Date
2026-05-15T13:35:29.000
Closed Date
2026-05-15T13:34:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hogqMAAQ
Lat Location
(32.71862071749336600,-96.78815716980195000)
25-00488472
Service Request Number: 25-00488472 • Address: 2858 ROYAL LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00488472
Address
2858 ROYAL LN, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-16T23:59:00.000
Status
Closed
Created Date
2025-10-08T09:18:18.000
Update Date
2025-10-09T15:30:44.000
Closed Date
2025-10-09T15:30:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000156mszAAA
Lat Location
(32.89496661115994400,-96.88129162451916000)
25-00105533
Service Request Number: 25-00105533 • Address: 6490 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
25-00105533
Address
6490 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-03-13T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:09:14.000
Update Date
2025-03-25T11:40:22.000
Closed Date
2025-03-25T11:40:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3NFtAAN
Lat Location
(32.66927935592154000,-96.89116507514125000)
21-00710794
Service Request Number: 21-00710794 • Address: AUDELIA RD & ROYAL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00710794
Address
AUDELIA RD & ROYAL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-08-02T12:20:21.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2021-08-03T11:48:24.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000p92SBAAY
Lat Location
(32.89459687852658000,-96.71790968259970000)
24-00496782
Service Request Number: 24-00496782 • Address: 1401 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
24-00496782
Address
1401 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-12T19:14:07.000
Update Date
2024-10-12T20:24:30.000
Closed Date
2024-10-12T20:24:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DSKE1AAP
Lat Location
(32.79630270422059000,-96.82282007675857000)
21-00020327
Service Request Number: 21-00020327 • Address: 17414 ENERGY LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00020327
Address
17414 ENERGY LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-13T00:59:00.000
Status
Closed
Created Date
2021-01-07T17:46:26.000
Update Date
2023-06-09T02:53:48.000
Closed Date
2021-01-08T17:51:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000ee2MMAAY
Lat Location
(32.98827114912442000,-96.77759417141745000)
23-00253836
Service Request Number: 23-00253836 • Address: CEDAR CREST BLVD & E 11TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00253836
Address
CEDAR CREST BLVD & E 11TH ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-09T23:59:00.000
Status
Closed
Created Date
2023-06-06T19:26:13.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-06-07T02:39:35.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005iuZVAAY
Lat Location
(32.74633013601526000,-96.78666921727242000)
25-00099924
Service Request Number: 25-00099924 • Address: 11318 CORAL HILLS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00099924
Address
11318 CORAL HILLS DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2025-03-09T20:32:17.000
Status
Closed (Duplicate)
Created Date
2025-03-06T20:32:17.000
Update Date
2025-03-06T20:32:22.000
Closed Date
2025-03-06T20:32:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000XZwVyAAL
Lat Location
(32.90298749110584000,-96.86546521209765000)
26-00094742
Service Request Number: 26-00094742 • Address: 1002 N MOROCCO AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
26-00094742
Address
1002 N MOROCCO AVE, DALLAS, TX, 75211
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:04:02.000
Update Date
2026-03-09T14:28:31.000
Closed Date
2026-03-09T14:28:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00001admViAAI
Lat Location
(32.75270754759726000,-96.90997709935934000)
22-00291256
Service Request Number: 22-00291256 • Address: 8222 ARLENE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00291256
Address
8222 ARLENE LN, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-07-13T23:59:00.000
Status
Closed
Created Date
2022-07-10T23:10:50.000
Update Date
2023-06-08T03:11:53.000
Closed Date
2022-07-13T12:21:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qHSDAA2
Lat Location
(32.69148531760525600,-96.68132760088749000)
25-00227206
Service Request Number: 25-00227206 • Address: 238 W 12TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00227206
Address
238 W 12TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T16:11:24.000
Update Date
2025-05-27T09:29:21.000
Closed Date
2025-05-27T09:29:19.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000hfeIWAAY
Lat Location
(32.74107249863198000,-96.82572992570005000)
23-00555282
Service Request Number: 23-00555282 • Address: 3138 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00555282
Address
3138 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-07T16:44:15.000
Update Date
2023-12-07T16:51:36.000
Closed Date
2023-12-07T16:51:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006oXSzAAM
Lat Location
(32.70693821514182000,-96.81438886709104000)
23-00305126
Service Request Number: 23-00305126 • Address: 7334 CLOVERGLEN DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00305126
Address
7334 CLOVERGLEN DR, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-03T13:22:07.000
Update Date
2023-07-05T07:51:30.000
Closed Date
2023-07-05T07:51:27.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Web
Unique Key
5008z000005rhI0AAI
Lat Location
(32.62971939149791500,-96.94992406301549000)
21-00022776
Service Request Number: 21-00022776 • Address: EASTON RD & E NORTHWEST HWY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00022776
Address
EASTON RD & E NORTHWEST HWY, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Head Turn (Conflicting) - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-01-15T00:59:00.000
Status
Closed
Created Date
2021-01-08T13:40:26.000
Update Date
2026-08-07T14:34:38.000
Closed Date
2021-01-08T14:59:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000eeJLVAA2
Lat Location
(32.86421865223207600,-96.71075945743226000)
22-00392757
Service Request Number: 22-00392757 • Address: 200 W GROVER C WASHINGTON AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00392757
Address
200 W GROVER C WASHINGTON AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-09T09:00:08.000
Update Date
2023-06-08T02:47:36.000
Closed Date
2022-09-29T15:54:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003WK60AAG
Lat Location
(32.71746336494078000,-96.82476329998103000)
24-00309440
Service Request Number: 24-00309440 • Address: E CLARENDON DR & S EWING AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00309440
Address
E CLARENDON DR & S EWING AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-07-02T23:59:00.000
Status
Closed
Created Date
2024-06-26T10:56:31.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2024-06-27T07:46:09.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000089M3NAAU
Lat Location
(32.74175431373415000,-96.81272513420389000)
23-00097902
Service Request Number: 23-00097902 • Address: 910 TEXAS ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00097902
Address
910 TEXAS ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-03T11:44:45.000
Update Date
2023-06-07T01:34:46.000
Closed Date
2023-03-04T14:24:31.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000005FXvEAAW
Lat Location
(32.79086822938396000,-96.79103890457985000)
26-00092672
Service Request Number: 26-00092672 • Address: 1138 N CANTERBURY CT, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00092672
Address
1138 N CANTERBURY CT, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-08T23:59:00.000
Status
Closed
Created Date
2026-03-07T20:55:51.000
Update Date
2026-03-08T11:29:38.000
Closed Date
2026-03-08T11:29:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aOHvLAAW
Lat Location
(32.76180692217190000,-96.84200554730240000)
26-00154737
Service Request Number: 26-00154737 • Address: 5868 ROYAL CREST DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00154737
Address
5868 ROYAL CREST DR, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T09:38:32.000
Update Date
2026-04-25T11:08:03.000
Closed Date
2026-04-25T10:22:36.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001huI5pAAE
Lat Location
(32.89890850567088000,-96.80832397093435000)
26-00231893
Service Request Number: 26-00231893 • Address: 3222 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00231893
Address
3222 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-29T12:55:04.000
Update Date
2026-06-18T13:06:59.000
Closed Date
2026-06-18T13:06:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001s1ZDqAAM
Lat Location
(32.77054949395991000,-96.76264284281575000)
26-00174794
Service Request Number: 26-00174794 • Address: 7303 WILDBIRD LN, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00174794
Address
7303 WILDBIRD LN, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-25T14:28:48.000
Update Date
2026-05-15T12:20:07.000
Closed Date
2026-05-15T11:34:13.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001kgFsTAAU
Lat Location
(32.82976013983421400,-96.85468066604744000)
26-00208255
Service Request Number: 26-00208255 • Address: CORRIGAN AVE & E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00208255
Address
CORRIGAN AVE & E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T20:46:05.000
Update Date
2026-05-15T08:57:03.000
Closed Date
2026-05-15T08:56:46.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p6phuAAA
Lat Location
(32.69223856039071000,-96.77695024077400000)
23-00132083
Service Request Number: 23-00132083 • Address: 6015 LONGLEY CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00132083
Address
6015 LONGLEY CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-28T23:59:00.000
Status
Closed
Created Date
2023-03-23T16:49:04.000
Update Date
2023-06-07T01:30:59.000
Closed Date
2023-03-27T14:41:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005LgdRAAS
Lat Location
(33.01112915531071000,-96.80061116880773000)
26-00393870
Service Request Number: 26-00393870 • Address: 2000 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00393870
Address
2000 HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-09-04T23:59:00.000
Status
Closed
Created Date
2026-09-03T14:10:35.000
Update Date
2026-09-04T05:12:37.000
Closed Date
2026-09-04T05:12:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002EpTy9AAF
Lat Location
(32.80424306842487000,-96.71699877043420000)
26-00338622
Service Request Number: 26-00338622 • Address: 1031 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00338622
Address
1031 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-10T14:30:46.000
Update Date
2026-07-31T15:10:03.000
Closed Date
2026-07-31T15:10:00.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026UjeLAAS
Lat Location
(32.70801481085851000,-96.83885061514862000)
26-00153454
Service Request Number: 26-00153454 • Address: 4048 GRAY OAK PL, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00153454
Address
4048 GRAY OAK PL, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T14:35:17.000
Update Date
2026-04-14T12:41:08.000
Closed Date
2026-04-14T12:41:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001hikKRAAY
Lat Location
(32.78977197271237000,-96.86482004733539000)
23-00444622
Service Request Number: 23-00444622 • Address: 2933 HOUSLEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00444622
Address
2933 HOUSLEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-09-26T11:41:34.000
Status
Closed
Created Date
2023-09-25T11:41:34.000
Update Date
2023-11-13T16:59:07.000
Closed Date
2023-09-25T11:41:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M3NBAA0
Lat Location
(32.85251929552947600,-96.66440220647793000)
25-00164366
Service Request Number: 25-00164366 • Address: 12159 DANDRIDGE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00164366
Address
12159 DANDRIDGE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T13:14:33.000
Update Date
2025-04-16T15:48:18.000
Closed Date
2025-04-16T15:48:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000co9aCAAQ
Lat Location
(32.91343321933626000,-96.75943788707575000)
25-00183952
Service Request Number: 25-00183952 • Address: CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206 • City Council District: 13
Service Request Number
25-00183952
Address
CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-07T23:59:00.000
Status
Closed
Created Date
2025-04-23T12:26:00.000
Update Date
2026-05-15T13:37:32.000
Closed Date
2026-05-15T13:37:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eLH3iAAG
Lat Location
(32.86081948401507400,-96.77039147215638000)
21-00440613
Service Request Number: 21-00440613 • Address: 5734 BERKSHIRE LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00440613
Address
5734 BERKSHIRE LN, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-26T23:59:00.000
Status
Closed
Created Date
2021-05-17T09:53:18.000
Update Date
2023-06-09T00:56:24.000
Closed Date
2021-05-17T16:25:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000m9rsyAAA
Lat Location
(32.86465686539957000,-96.81582308772215000)
24-00084150
Service Request Number: 24-00084150 • Address: 7036 TWIN HILLS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00084150
Address
7036 TWIN HILLS AVE, DALLAS, TX, 75231
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-25T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-02-19T13:54:26.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-02-22T12:04:44.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007JURvAAO
Lat Location
(32.87431050285796600,-96.76432384844773000)
21-00589714
Service Request Number: 21-00589714 • Address: 10526 FERN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00589714
Address
10526 FERN DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-25T21:55:55.000
Update Date
2023-06-12T01:09:15.000
Closed Date
2021-07-14T10:54:11.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQtoeAAC
Lat Location
(32.84004235298531400,-96.67907437013017000)
23-00174137
Service Request Number: 23-00174137 • Address: 5529 L B J SERV WB, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00174137
Address
5529 L B J SERV WB, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T16:41:58.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-20T22:42:42.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005T65XAAS
Lat Location
(32.92652571020122000,-96.81429454764104000)
25-00044390
Service Request Number: 25-00044390 • Address: 742 PEMBERTON HILL RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00044390
Address
742 PEMBERTON HILL RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-04T18:59:00.000
Status
Closed
Created Date
2025-01-31T17:54:41.000
Update Date
2025-02-01T13:57:12.000
Closed Date
2025-02-01T13:56:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Slo4ZAAR
Lat Location
(32.72560384723688000,-96.71755576220225000)
21-00172934
Service Request Number: 21-00172934 • Address: 4341 WOODHOLLOW DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00172934
Address
4341 WOODHOLLOW DR, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T16:07:07.000
Update Date
2023-06-09T02:17:17.000
Closed Date
2021-02-26T15:32:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hlgD9AAI
Lat Location
(32.69027396369522000,-96.86343553098570000)
24-00228315
Service Request Number: 24-00228315 • Address: 631 DELAWARE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00228315
Address
631 DELAWARE AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-15T12:27:29.000
Update Date
2024-05-25T11:59:50.000
Closed Date
2024-05-25T11:59:50.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007sJThAAM
Lat Location
(32.73741176403538000,-96.83268347822150000)
26-00391465
Service Request Number: 26-00391465 • Address: 7020 BRIERFIELD DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00391465
Address
7020 BRIERFIELD DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-09-05T23:59:00.000
Status
Closed
Created Date
2026-09-02T10:50:49.000
Update Date
2026-09-04T11:04:10.000
Closed Date
2026-09-02T11:02:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002ESTafAAH
Lat Location
(32.66295761456448000,-96.82661624922343000)
26-00093679
Service Request Number: 26-00093679 • Address: CEDAR SPRINGS RD & N PEARL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00093679
Address
CEDAR SPRINGS RD & N PEARL ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T03:50:41.000
Update Date
2026-03-09T13:41:00.000
Closed Date
2026-03-09T13:40:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aUtLEAA0
Lat Location
(32.79301976986991000,-96.80509784338291000)
26-00126474
Service Request Number: 26-00126474 • Address: 5313 ASH LN, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00126474
Address
5313 ASH LN, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-29T23:59:00.000
Status
Closed
Created Date
2026-03-27T14:10:25.000
Update Date
2026-03-27T15:14:42.000
Closed Date
2026-03-27T15:14:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001eT9bVAAS
Lat Location
(32.79536808811598000,-96.75571259860904000)
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