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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00050515
Service Request Number: 22-00050515 • Address: BRUNDRETTE ST & CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00050515
Address
BRUNDRETTE ST & CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-02-25T00:59:00.000
Status
Closed (Duplicate)
Created Date
2022-02-09T15:58:24.000
Update Date
2023-06-08T23:32:43.000
Closed Date
2022-02-11T15:36:05.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001MRBmAAO
Lat Location
(32.79268724305358000,-96.85435754979592000)
21-00060548
Service Request Number: 21-00060548 • Address: 7784 OSAGE PLAZA PKWY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00060548
Address
7784 OSAGE PLAZA PKWY, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-04T00:59:00.000
Status
Closed
Created Date
2021-01-20T13:48:08.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-01-27T07:49:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000farciAAA
Lat Location
(32.99434141468249000,-96.77001240332916000)
26-00066787
Service Request Number: 26-00066787 • Address: 7847 MIRAGE VALLEY DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00066787
Address
7847 MIRAGE VALLEY DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-19T14:17:55.000
Update Date
2026-03-09T07:40:15.000
Closed Date
2026-03-09T07:40:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001X79mGAAR
Lat Location
(32.65333894369641000,-96.84088893340996000)
26-00095322
Service Request Number: 26-00095322 • Address: 4614 PHILIP AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00095322
Address
4614 PHILIP AVE, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:58:36.000
Update Date
2026-03-09T18:26:47.000
Closed Date
2026-03-09T18:26:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahQBkAAM
Lat Location
(32.78601482568095000,-96.75812093212963000)
23-00071857
Service Request Number: 23-00071857 • Address: 9415 LYNNGROVE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00071857
Address
9415 LYNNGROVE DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-05-11T23:59:00.000
Status
Closed
Created Date
2023-02-15T13:24:26.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-04-21T09:29:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AX75AAG
Lat Location
(32.87533927272424000,-96.71070563011281000)
25-00128555
Service Request Number: 25-00128555 • Address: 6330 LUPTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00128555
Address
6330 LUPTON DR, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-03-25T23:59:00.000
Status
Closed
Created Date
2025-03-24T11:10:08.000
Update Date
2025-03-24T23:38:35.000
Closed Date
2025-03-24T23:38:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000ZzWBkAAN
Lat Location
(32.87679370300709000,-96.79678226763815000)
21-00730321
Service Request Number: 21-00730321 • Address: 12639 COIT RD, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
21-00730321
Address
12639 COIT RD, DALLAS, TX, 75251
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-09-06T23:59:00.000
Status
Closed
Created Date
2021-08-07T14:22:19.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-08T23:00:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBu78AAC
Lat Location
(32.92023209819869600,-96.76939327549768000)
23-00374146
Service Request Number: 23-00374146 • Address: 4924 ASHBROOK RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00374146
Address
4924 ASHBROOK RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-12T08:11:37.000
Update Date
2023-08-14T15:45:16.000
Closed Date
2023-08-14T15:45:14.000
Priority
Emergency
Method Received Description
API
Unique Key
5008z0000065vcZAAQ
Lat Location
(32.78544113399474500,-96.70982562500262000)
22-00446218
Service Request Number: 22-00446218 • Address: 1208 SAVOY ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00446218
Address
1208 SAVOY ST, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-11-11T00:59:00.000
Status
Closed
Created Date
2022-10-11T16:35:08.000
Update Date
2023-06-08T02:52:38.000
Closed Date
2022-10-12T23:00:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003oN23AAE
Lat Location
(32.71462624352490000,-96.84148596238238000)
24-00476494
Service Request Number: 24-00476494 • Address: 939 VECINOS BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00476494
Address
939 VECINOS BLVD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2024-10-02T18:59:00.000
Status
Closed
Created Date
2024-10-01T14:32:34.000
Update Date
2024-10-01T14:32:41.000
Closed Date
2024-10-01T14:32:34.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BF6bRAAT
Lat Location
(32.78632771746932000,-96.83801795508833000)
21-00042949
Service Request Number: 21-00042949 • Address: N 2ND AVE & ELM ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
21-00042949
Address
N 2ND AVE & ELM ST, DALLAS, TX, 75226
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-20T00:59:00.000
Status
Closed
Created Date
2021-01-14T18:14:49.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-15T11:40:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000egW7DAAU
Lat Location
(32.78613818638536500,-96.77629337641734000)
23-00575240
Service Request Number: 23-00575240 • Address: 332 KONAWA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00575240
Address
332 KONAWA DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-24T00:59:00.000
Status
Closed
Created Date
2023-12-22T14:11:02.000
Update Date
2023-12-24T13:41:32.000
Closed Date
2023-12-24T13:41:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006uZi8AAE
Lat Location
(32.71000975227938000,-96.68599430824491000)
25-00041568
Service Request Number: 25-00041568 • Address: 12032 EXCELSIOR WAY, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00041568
Address
12032 EXCELSIOR WAY, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-14T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:58:15.000
Update Date
2025-02-18T16:01:29.000
Closed Date
2025-02-18T16:01:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SVIwcAAH
Lat Location
(32.91293848745905000,-96.79690619686106000)
23-00407369
Service Request Number: 23-00407369 • Address: 5911 LAKEHURST AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00407369
Address
5911 LAKEHURST AVE, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T14:02:32.000
Update Date
2023-09-06T17:23:07.000
Closed Date
2023-09-06T17:23:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006D6pNAAS
Lat Location
(32.88407155543309000,-96.80565740987687000)
25-00044440
Service Request Number: 25-00044440 • Address: 4346 WOODFIN DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00044440
Address
4346 WOODFIN DR, DALLAS, TX, 75220
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-08T00:59:00.000
Status
Closed
Created Date
2025-01-31T18:21:23.000
Update Date
2025-02-05T15:29:48.000
Closed Date
2025-02-05T13:46:24.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SmHxhAAF
Lat Location
(32.87100920589984000,-96.83531569291537000)
23-00011085
Service Request Number: 23-00011085 • Address: 4918 BRIARWOOD PL, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
23-00011085
Address
4918 BRIARWOOD PL, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-12T00:59:00.000
Status
Closed
Created Date
2023-01-06T21:30:37.000
Update Date
2023-06-07T01:55:18.000
Closed Date
2023-01-10T09:02:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004iQcVAAU
Lat Location
(32.85730361498903600,-96.82714147845662000)
22-00292285
Service Request Number: 22-00292285 • Address: 10940 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00292285
Address
10940 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:56:55.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T15:16:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qfcGAAQ
Lat Location
(32.87856610356095600,-96.69370852448431000)
22-00136712
Service Request Number: 22-00136712 • Address: 1917 CHEYENNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00136712
Address
1917 CHEYENNE RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-12T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:42:29.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-09T17:13:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001mhC5AAI
Lat Location
(32.74580972541635000,-96.64001043001208000)
24-00043911
Service Request Number: 24-00043911 • Address: 209 MARKS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00043911
Address
209 MARKS DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-29T16:51:02.000
Update Date
2024-02-16T16:08:43.000
Closed Date
2024-02-16T16:08:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000079SkoAAE
Lat Location
(32.71026097523685000,-96.65017166114488000)
26-00351394
Service Request Number: 26-00351394 • Address: 900 SPICEBERRY CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00351394
Address
900 SPICEBERRY CT, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T16:40:31.000
Update Date
2026-08-08T21:44:49.000
Closed Date
2026-08-08T21:44:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028LW2WAAW
Lat Location
(32.72723936871367000,-96.65089403625107000)
26-00259228
Service Request Number: 26-00259228 • Address: 10119 HYMIE CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00259228
Address
10119 HYMIE CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-14T13:58:54.000
Update Date
2026-06-18T09:30:22.000
Closed Date
2026-06-16T09:29:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vTBwSAAW
Lat Location
(32.74438175750635000,-96.64878578456381000)
25-00308634
Service Request Number: 25-00308634 • Address: 10036 TOKOWA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00308634
Address
10036 TOKOWA DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-07-02T23:59:00.000
Status
Closed
Created Date
2025-06-27T21:41:32.000
Update Date
2025-06-28T18:24:53.000
Closed Date
2025-06-28T18:24:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000o3UrBAAU
Lat Location
(32.73632073801640000,-96.65076841315442000)
23-00311715
Service Request Number: 23-00311715 • Address: 8100 HASTINGS DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
23-00311715
Address
8100 HASTINGS DR, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T07:05:51.000
Update Date
2023-07-13T16:11:01.000
Closed Date
2023-07-13T16:10:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005t3EaAAI
Lat Location
(32.89036239596734000,-96.76463519498860000)
21-00838040
Service Request Number: 21-00838040 • Address: 4944 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00838040
Address
4944 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-09-13T18:34:53.000
Status
Closed (Duplicate)
Created Date
2021-09-11T18:34:53.000
Update Date
2023-06-09T00:10:03.000
Closed Date
2021-09-11T18:34:53.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000qwgmZAAQ
Lat Location
(32.89469823091227600,-96.82365311778598000)
26-00093842
Service Request Number: 26-00093842 • Address: 902 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093842
Address
902 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T20:15:32.000
Update Date
2026-03-09T08:48:11.000
Closed Date
2026-03-09T08:48:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aX3LGAA0
Lat Location
(32.78192644608261000,-96.83770334581432000)
21-00403677
Service Request Number: 21-00403677 • Address: 6461 LONTOS DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00403677
Address
6461 LONTOS DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-07T23:59:00.000
Status
Closed
Created Date
2021-05-05T17:55:12.000
Update Date
2023-06-09T01:33:22.000
Closed Date
2021-05-05T22:27:37.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lc6yrAAA
Lat Location
(32.85429927982111000,-96.74903373753037000)
23-00139537
Service Request Number: 23-00139537 • Address: 3915 FRANK ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00139537
Address
3915 FRANK ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-28T15:01:30.000
Update Date
2023-06-07T01:36:27.000
Closed Date
2023-03-28T15:25:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005MzzqAAC
Lat Location
(32.77195057500219000,-96.74952739616471000)
21-00716447
Service Request Number: 21-00716447 • Address: 3423 BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00716447
Address
3423 BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-03T16:27:53.000
Update Date
2023-06-09T00:36:27.000
Closed Date
2021-08-15T11:21:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p9sQgAAI
Lat Location
(32.78729824213479600,-96.87705228945791000)
22-00346498
Service Request Number: 22-00346498 • Address: 411 N FRANCES ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00346498
Address
411 N FRANCES ST, DALLAS, TX, 75211
City Council District
1
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-19T23:59:00.000
Status
Closed
Created Date
2022-08-13T16:28:44.000
Update Date
2023-06-08T03:14:23.000
Closed Date
2022-08-15T09:09:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003Fj94AAC
Lat Location
(32.74815036489398000,-96.87707272965444000)
25-00440156
Service Request Number: 25-00440156 • Address: 1308 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00440156
Address
1308 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-10T18:59:00.000
Status
Closed
Created Date
2025-09-10T22:14:32.000
Update Date
2025-09-12T09:35:50.000
Closed Date
2025-09-11T09:25:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010dxZBAAY
Lat Location
(32.73900750050977000,-96.80506326137396000)
26-00164137
Service Request Number: 26-00164137 • Address: 9339 S POLK ST, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00164137
Address
9339 S POLK ST, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-22T23:59:00.000
Status
Closed
Created Date
2026-04-20T08:04:03.000
Update Date
2026-04-25T15:58:17.000
Closed Date
2026-04-25T15:58:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001j5wc4AAA
Lat Location
(32.63496607830145000,-96.84032361648161000)
25-00479664
Service Request Number: 25-00479664 • Address: 2103 MOUNTAIN LAKE RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
25-00479664
Address
2103 MOUNTAIN LAKE RD, DALLAS, TX, 75224
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-10-05T23:59:00.000
Status
Closed
Created Date
2025-10-02T13:46:38.000
Update Date
2025-10-02T14:13:59.000
Closed Date
2025-10-02T14:13:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000014BnaTAAS
Lat Location
(32.72150610883256000,-96.85379224282622000)
26-00092279
Service Request Number: 26-00092279 • Address: 7814 MATTISON ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00092279
Address
7814 MATTISON ST, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T12:12:41.000
Update Date
2026-03-10T01:26:26.000
Closed Date
2026-03-10T01:26:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLtVjAAK
Lat Location
(32.73803645277302400,-96.68842485130943000)
22-00395082
Service Request Number: 22-00395082 • Address: EASTON RD & E LAKE HIGHLANDS DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00395082
Address
EASTON RD & E LAKE HIGHLANDS DR, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-15T23:59:00.000
Status
Closed
Created Date
2022-09-10T14:48:43.000
Update Date
2026-08-07T14:31:57.000
Closed Date
2022-09-11T09:33:59.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003X3clAAC
Lat Location
(32.85432124130127000,-96.70237819925089000)
24-00278967
Service Request Number: 24-00278967 • Address: 2222 ST FRANCIS AVE, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00278967
Address
2222 ST FRANCIS AVE, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-10T11:22:29.000
Update Date
2024-06-11T16:24:25.000
Closed Date
2024-06-11T16:24:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000082bRPAAY
Lat Location
(32.80901586768910500,-96.70664687385748000)
21-00102704
Service Request Number: 21-00102704 • Address: 11750 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00102704
Address
11750 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-18T00:59:00.000
Status
Closed
Created Date
2021-02-03T01:16:02.000
Update Date
2026-08-07T13:59:16.000
Closed Date
2021-02-03T10:11:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000gLvAHAA0
Lat Location
(32.85495685294312000,-96.64971579851031000)
24-00501327
Service Request Number: 24-00501327 • Address: 11641 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00501327
Address
11641 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-01-16T00:59:00.000
Status
Closed
Created Date
2024-10-16T06:27:49.000
Update Date
2025-08-06T06:14:08.000
Closed Date
2025-08-06T06:14:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E23ZeAAJ
Lat Location
(32.90746592335588000,-96.78673902969784000)
26-00261749
Service Request Number: 26-00261749 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00261749
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-18T23:59:00.000
Status
Closed
Created Date
2026-06-16T04:31:54.000
Update Date
2026-06-18T09:04:29.000
Closed Date
2026-06-16T09:02:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001voM8rAAE
Lat Location
(32.77496312625581000,-96.70546161859299000)
24-00057211
Service Request Number: 24-00057211 • Address: 1719 HANSBORO AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00057211
Address
1719 HANSBORO AVE, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-08T18:59:00.000
Status
Closed
Created Date
2024-02-06T11:38:24.000
Update Date
2024-02-06T17:57:35.000
Closed Date
2024-02-06T17:57:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000007CskAAAS
Lat Location
(32.71586422165749000,-96.84889163014309000)
23-00374158
Service Request Number: 23-00374158 • Address: 4203 DELMAR AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
23-00374158
Address
4203 DELMAR AVE, DALLAS, TX, 75206
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-12T08:24:43.000
Update Date
2023-09-01T10:38:55.000
Closed Date
2023-09-01T10:38:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000065vwJAAQ
Lat Location
(32.83665830814655000,-96.76566279353631000)
25-00422982
Service Request Number: 25-00422982 • Address: 900 W ILLINOIS AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00422982
Address
900 W ILLINOIS AVE, DALLAS, TX, 75224
City Council District
4
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-16T23:59:00.000
Status
Closed
Created Date
2025-09-02T08:12:28.000
Update Date
2025-10-03T15:48:02.000
Closed Date
2025-10-03T15:47:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000yzIBxAAM
Lat Location
(32.72020045265531000,-96.83794268518935000)
23-00062114
Service Request Number: 23-00062114 • Address: 9514 RED WILLOW LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00062114
Address
9514 RED WILLOW LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-09T12:37:54.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-13T11:14:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000057qA1AAI
Lat Location
(32.63401008817413600,-96.95052873845565000)
22-00275374
Service Request Number: 22-00275374 • Address: 1907 HOMELAND ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00275374
Address
1907 HOMELAND ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:37:54.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-12T09:58:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jpOoAAI
Lat Location
(32.78794812688193000,-96.85045013072627000)
25-00214360
Service Request Number: 25-00214360 • Address: 2808 DAYBREAK DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00214360
Address
2808 DAYBREAK DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-09T09:32:01.000
Update Date
2025-05-23T12:04:28.000
Closed Date
2025-05-23T12:04:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gkFNFAA2
Lat Location
(32.99438930915180600,-96.86712527970563000)
21-00414252
Service Request Number: 21-00414252 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00414252
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-10T23:59:00.000
Status
Closed
Created Date
2021-05-09T10:19:13.000
Update Date
2023-06-09T01:40:30.000
Closed Date
2021-05-09T10:27:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000ldJfQAAU
Lat Location
(32.76866045914818000,-96.87362880682147000)
25-00543121
Service Request Number: 25-00543121 • Address: 2310 SPRINGHILL DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00543121
Address
2310 SPRINGHILL DR, DALLAS, TX, 75228
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-27T00:59:00.000
Status
Closed (Duplicate)
Created Date
2025-11-12T15:39:22.000
Update Date
2025-11-13T16:17:53.000
Closed Date
2025-11-13T16:17:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DL2jcAAD
Lat Location
(32.81392025749930000,-96.69964636385313000)
23-00071776
Service Request Number: 23-00071776 • Address: 1914 S POLK ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00071776
Address
1914 S POLK ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T12:59:29.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-21T17:47:26.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AWC7AAO
Lat Location
(32.72662204556692000,-96.83987520826504000)
25-00157492
Service Request Number: 25-00157492 • Address: 748 CADIZ ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
25-00157492
Address
748 CADIZ ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-09T02:15:12.000
Update Date
2025-04-14T16:40:07.000
Closed Date
2025-04-14T15:54:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cGV3ZAAW
Lat Location
(32.76972952758685400,-96.80012818138505000)
24-00146760
Service Request Number: 24-00146760 • Address: 9441 BRENTGATE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00146760
Address
9441 BRENTGATE DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-08T23:59:00.000
Status
Closed
Created Date
2024-04-01T11:33:53.000
Update Date
2024-04-02T17:32:16.000
Closed Date
2024-04-02T17:32:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007aMwBAAU
Lat Location
(32.88043581594940000,-96.72772369880111000)
24-00060935
Service Request Number: 24-00060935 • Address: 3416 PONDROM ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00060935
Address
3416 PONDROM ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-02-09T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:20:53.000
Update Date
2024-02-10T19:37:07.000
Closed Date
2024-02-10T19:37:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007Dh3dAAC
Lat Location
(32.76278875748641000,-96.76915210292371000)
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