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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00932838
Service Request Number: 21-00932838 • Address: 17786 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00932838
Address
17786 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287
City Council District
12
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-03T00:59:00.000
Status
Closed
Created Date
2021-11-02T11:45:30.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-11-03T11:34:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000tOhl7AAC
Lat Location
(32.99204213816634000,-96.82910628688224000)
26-00291197
Service Request Number: 26-00291197 • Address: 8231 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00291197
Address
8231 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-02T13:16:50.000
Update Date
2026-07-24T14:27:27.000
Closed Date
2026-07-24T14:27:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002001mJAAQ
Lat Location
(32.90944936272154000,-96.76195892699316000)
26-00086925
Service Request Number: 26-00086925 • Address: 3938 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00086925
Address
3938 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T12:58:41.000
Update Date
2026-03-09T10:24:07.000
Closed Date
2026-03-09T09:38:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZfYp6AAF
Lat Location
(32.87698559729951600,-96.84734910610702000)
25-00543165
Service Request Number: 25-00543165 • Address: 2604 BRIGHAM LN, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00543165
Address
2604 BRIGHAM LN, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-12T15:51:55.000
Update Date
2025-11-12T15:58:57.000
Closed Date
2025-11-12T15:58:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001DLouiAAD
Lat Location
(32.75105690120928000,-96.75422492893560000)
26-00208927
Service Request Number: 26-00208927 • Address: 2636 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00208927
Address
2636 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-05-15T10:42:57.000
Update Date
2026-05-15T16:40:10.000
Closed Date
2026-05-15T16:40:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001pCjmjAAC
Lat Location
(32.99685975461261000,-96.86763596867990000)
26-00297311
Service Request Number: 26-00297311 • Address: 11622 VALLEYDALE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00297311
Address
11622 VALLEYDALE DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-22T23:59:00.000
Status
Closed
Created Date
2026-07-07T09:02:02.000
Update Date
2026-07-16T11:48:03.000
Closed Date
2026-07-16T11:48:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020pGL3AAM
Lat Location
(32.90854316895520500,-96.77494427971789000)
26-00153834
Service Request Number: 26-00153834 • Address: 2663 EXETER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00153834
Address
2663 EXETER AVE, DALLAS, TX, 75216
City Council District
4
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-27T23:59:00.000
Status
Closed
Created Date
2026-04-13T16:45:25.000
Update Date
2026-04-14T08:45:08.000
Closed Date
2026-04-14T08:44:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hmxXZAAY
Lat Location
(32.70601496536763000,-96.78161493067070000)
26-00342217
Service Request Number: 26-00342217 • Address: 14939 KNOLLVIEW DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00342217
Address
14939 KNOLLVIEW DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:08:55.000
Update Date
2026-08-08T10:11:08.000
Closed Date
2026-08-06T10:10:34.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs0000270Oq7AAE
Lat Location
(32.95279048857187000,-96.78488975763490000)
23-00233217
Service Request Number: 23-00233217 • Address: N ZANG BLVD & W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00233217
Address
N ZANG BLVD & W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-06-15T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-05-25T14:26:48.000
Update Date
2026-08-07T13:17:49.000
Closed Date
2023-05-25T15:07:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005faFcAAI
Lat Location
(32.74893896554131000,-96.82436859755546000)
20-01226798
Service Request Number: 20-01226798 • Address: 11519 FOREST CENTRAL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
20-01226798
Address
11519 FOREST CENTRAL DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-01-08T00:59:00.000
Status
Closed
Created Date
2020-12-23T08:59:57.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2020-12-23T09:32:50.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000dy7X0AAI
Lat Location
(32.90651884619287400,-96.76723800680229000)
23-00403426
Service Request Number: 23-00403426 • Address: 4727 ST FRANCIS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00403426
Address
4727 ST FRANCIS AVE, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-13T23:59:00.000
Status
Closed
Created Date
2023-08-29T16:13:52.000
Update Date
2023-09-14T09:59:01.000
Closed Date
2023-09-14T09:58:59.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006CE3gAAG
Lat Location
(32.78438313384231000,-96.68621562750040000)
21-00020049
Service Request Number: 21-00020049 • Address: 3311 51ST ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00020049
Address
3311 51ST ST, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-11T00:59:00.000
Status
Closed
Created Date
2021-01-07T17:04:50.000
Update Date
2023-06-09T02:53:45.000
Closed Date
2021-01-07T17:37:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000ee0sRAAQ
Lat Location
(32.70292168074676000,-96.76430981872373000)
22-00292206
Service Request Number: 22-00292206 • Address: 10446 HARVEST RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00292206
Address
10446 HARVEST RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:28:54.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T12:28:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qdkuAAA
Lat Location
(32.70884274083592000,-96.64508864499344000)
26-00123560
Service Request Number: 26-00123560 • Address: 2487 S MALCOLM X BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00123560
Address
2487 S MALCOLM X BLVD, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-02T23:59:00.000
Status
Closed
Created Date
2026-03-26T10:32:15.000
Update Date
2026-03-29T07:59:03.000
Closed Date
2026-03-29T07:59:00.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001eBgijAAC
Lat Location
(32.77298316506132000,-96.77329800879903000)
25-00175897
Service Request Number: 25-00175897 • Address: 703 LOWELL ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00175897
Address
703 LOWELL ST, DALLAS, TX, 75214
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-02T23:59:00.000
Status
Closed
Created Date
2025-04-18T14:39:07.000
Update Date
2025-04-30T10:46:19.000
Closed Date
2025-04-30T10:46:19.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000djuSbAAI
Lat Location
(32.80695722134707600,-96.75825052609736000)
23-00482060
Service Request Number: 23-00482060 • Address: 9025 LARCHWOOD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00482060
Address
9025 LARCHWOOD DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:05:08.000
Update Date
2023-12-05T18:08:14.000
Closed Date
2023-11-07T18:18:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006UtztAAC
Lat Location
(32.87057102242389000,-96.70629805430127000)
26-00293768
Service Request Number: 26-00293768 • Address: 3000 DUSTY OAK DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00293768
Address
3000 DUSTY OAK DR, DALLAS, TX, 75227
City Council District
5
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T21:25:38.000
Update Date
2026-07-04T21:25:43.000
Closed Date
2026-07-04T21:25:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020M4NKAA0
Lat Location
(32.76350798072421400,-96.66748803666441000)
26-00293943
Service Request Number: 26-00293943 • Address: 3900 WALDRON AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00293943
Address
3900 WALDRON AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T23:16:04.000
Update Date
2026-07-04T23:16:15.000
Closed Date
2026-07-04T23:16:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020MKaAAAW
Lat Location
(32.75769843147989500,-96.76437333418050000)
21-00442957
Service Request Number: 21-00442957 • Address: BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00442957
Address
BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:07:49.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-20T08:59:38.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA78sAAC
Lat Location
(32.74901773737193600,-96.70046050618699000)
25-00543171
Service Request Number: 25-00543171 • Address: 1510 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00543171
Address
1510 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-12T15:52:58.000
Update Date
2025-11-24T15:13:55.000
Closed Date
2025-11-24T15:13:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001DM9SrAAL
Lat Location
(32.72935350166268600,-96.80764327409827000)
26-00015903
Service Request Number: 26-00015903 • Address: 7651 C F HAWN FWY EB, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00015903
Address
7651 C F HAWN FWY EB, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T14:54:04.000
Update Date
2026-01-15T14:03:30.000
Closed Date
2026-01-15T14:03:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OymbNAAR
Lat Location
(32.71766711378721000,-96.69069463136977000)
23-00341309
Service Request Number: 23-00341309 • Address: 6948 WINTERWOOD LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
23-00341309
Address
6948 WINTERWOOD LN, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-25T12:08:41.000
Update Date
2023-07-27T12:08:31.000
Closed Date
2023-07-27T12:08:29.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005z9aHAAQ
Lat Location
(32.95893535843321600,-96.78914011862008000)
21-00550001
Service Request Number: 21-00550001 • Address: 200 EARLY DAWN TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00550001
Address
200 EARLY DAWN TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T10:07:06.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-16T10:09:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000n1acvAAA
Lat Location
(32.69622010199349000,-96.83149683534836000)
26-00073083
Service Request Number: 26-00073083 • Address: 10777 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00073083
Address
10777 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-02-24T08:05:43.000
Update Date
2026-02-24T15:58:05.000
Closed Date
2026-02-24T15:57:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XuR0QAAV
Lat Location
(32.89425282524370400,-96.88095131131291000)
21-00331303
Service Request Number: 21-00331303 • Address: 6018 RICHMOND AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00331303
Address
6018 RICHMOND AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-23T23:59:00.000
Status
Closed
Created Date
2021-04-14T08:00:47.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-19T14:47:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jyUHdAAM
Lat Location
(32.81588904637836600,-96.76339784020236000)
22-00089772
Service Request Number: 22-00089772 • Address: E WHEATLAND RD & S R L THORNTON FWY SB, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00089772
Address
E WHEATLAND RD & S R L THORNTON FWY SB, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - New - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-03-09T15:53:12.000
Update Date
2026-08-07T14:00:19.000
Closed Date
2022-05-09T13:28:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WLFPAA4
Lat Location
(32.64767356185772000,-96.82337109193150000)
23-00375333
Service Request Number: 23-00375333 • Address: HARRY HINES BLVD & W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00375333
Address
HARRY HINES BLVD & W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T17:13:52.000
Update Date
2023-08-13T17:17:34.000
Closed Date
2023-08-13T17:17:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000066CARAA2
Lat Location
(32.85849452373085500,-96.88099569129193000)
26-00150690
Service Request Number: 26-00150690 • Address: 16831 THOMAS CHAPEL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00150690
Address
16831 THOMAS CHAPEL DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-11T10:24:59.000
Update Date
2026-05-15T17:29:11.000
Closed Date
2026-05-15T16:42:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hOlnjAAC
Lat Location
(32.98140383648100000,-96.78533277325063000)
25-00458731
Service Request Number: 25-00458731 • Address: 3030 KINKAID DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00458731
Address
3030 KINKAID DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-09-24T23:59:00.000
Status
Closed
Created Date
2025-09-21T10:37:15.000
Update Date
2025-09-26T16:21:53.000
Closed Date
2025-09-26T16:21:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000012FS5ZAAW
Lat Location
(32.87718415200826000,-96.87544987668305000)
24-00275539
Service Request Number: 24-00275539 • Address: 5129 DAZZLE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00275539
Address
5129 DAZZLE DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:50:44.000
Update Date
2024-06-10T09:31:00.000
Closed Date
2024-06-10T09:30:59.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z0000081ti3AAA
Lat Location
(32.68282847011632000,-96.84957035809386000)
26-00235892
Service Request Number: 26-00235892 • Address: 2917 LAGOW ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00235892
Address
2917 LAGOW ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-01T13:58:20.000
Update Date
2026-06-03T15:51:37.000
Closed Date
2026-06-03T15:51:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sTwXKAA0
Lat Location
(32.77069488711902000,-96.74537014051680000)
23-00233162
Service Request Number: 23-00233162 • Address: 5719 THAMES CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00233162
Address
5719 THAMES CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-31T23:59:00.000
Status
Closed
Created Date
2023-05-25T14:53:07.000
Update Date
2023-06-07T01:02:29.000
Closed Date
2023-05-30T07:27:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fZR0AAM
Lat Location
(33.00249718552764000,-96.81042058526793000)
24-00262071
Service Request Number: 24-00262071 • Address: 6893 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00262071
Address
6893 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-05-31T10:09:17.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-02T08:48:59.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007z7zrAAA
Lat Location
(32.87011214979873000,-96.73593124729940000)
24-00357277
Service Request Number: 24-00357277 • Address: 4500 SYCAMORE ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00357277
Address
4500 SYCAMORE ST, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-24T08:13:06.000
Update Date
2024-07-24T15:03:34.000
Closed Date
2024-07-24T15:03:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000020EQ5AAM
Lat Location
(32.79849795904158000,-96.77552165806902000)
26-00207989
Service Request Number: 26-00207989 • Address: 272 E R L THORNTON FWY NB, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
26-00207989
Address
272 E R L THORNTON FWY NB, DALLAS, TX, 75207
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T16:59:57.000
Update Date
2026-05-15T10:21:45.000
Closed Date
2026-05-15T10:21:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p4mxpAAA
Lat Location
(32.76782929448305000,-96.80332523301090000)
24-00188407
Service Request Number: 24-00188407 • Address: 10606 COUNTESS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00188407
Address
10606 COUNTESS DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-01T18:59:00.000
Status
Closed
Created Date
2024-04-24T08:58:04.000
Update Date
2024-04-26T15:18:06.000
Closed Date
2024-04-26T15:18:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007jmuGAAQ
Lat Location
(32.89270649782811000,-96.86330779079789000)
26-00087727
Service Request Number: 26-00087727 • Address: 501 E JEFFERSON BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00087727
Address
501 E JEFFERSON BLVD, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:16:18.000
Update Date
2026-03-09T08:52:44.000
Closed Date
2026-03-09T08:52:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZljgAAAR
Lat Location
(32.74621383135422500,-96.81800622384971000)
23-00433340
Service Request Number: 23-00433340 • Address: 7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00433340
Address
7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:27:36.000
Update Date
2023-09-18T13:10:33.000
Closed Date
2023-09-18T13:10:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JRx1AAG
Lat Location
(32.66306700880271000,-96.86947586755608000)
22-00365677
Service Request Number: 22-00365677 • Address: 2022 N BECKLEY AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00365677
Address
2022 N BECKLEY AVE, DALLAS, TX, 75203
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-26T23:59:00.000
Status
Closed
Created Date
2022-08-24T17:47:35.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-08-25T11:12:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003MssjAAC
Lat Location
(32.76853751254757400,-96.82261374587773000)
22-00250171
Service Request Number: 22-00250171 • Address: 6518 CLUBHOUSE CIR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00250171
Address
6518 CLUBHOUSE CIR, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-16T23:59:00.000
Status
Closed
Created Date
2022-06-14T08:55:34.000
Update Date
2023-06-08T23:18:54.000
Closed Date
2022-06-16T03:07:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002SDvqAAG
Lat Location
(32.92805494460158400,-96.79560584312881000)
25-00244306
Service Request Number: 25-00244306 • Address: 4416 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
25-00244306
Address
4416 W LOVERS LN, DALLAS, TX, 75209
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-25T23:59:00.000
Status
Closed
Created Date
2025-05-25T18:48:10.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-05-27T07:27:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000j2kw6AAA
Lat Location
(32.85106366705469000,-96.83428424771814000)
23-00407853
Service Request Number: 23-00407853 • Address: 5900 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00407853
Address
5900 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:54:43.000
Update Date
2023-09-14T14:08:57.000
Closed Date
2023-09-14T14:08:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DCR5AAO
Lat Location
(32.81467061736032000,-96.76582930374200000)
26-00155580
Service Request Number: 26-00155580 • Address: 9800 ROYCE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00155580
Address
9800 ROYCE DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:47:21.000
Update Date
2026-04-14T21:28:57.000
Closed Date
2026-04-14T21:28:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hzycHAAQ
Lat Location
(32.67994384684238400,-96.65273130748943000)
23-00007607
Service Request Number: 23-00007607 • Address: 4125 ENTRADA WAY, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00007607
Address
4125 ENTRADA WAY, DALLAS, TX, 75219
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2023-01-05T13:32:39.000
Update Date
2023-06-07T01:54:45.000
Closed Date
2023-01-17T14:41:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004h3NtAAI
Lat Location
(32.80512862468399000,-96.81913111203454000)
25-00185186
Service Request Number: 25-00185186 • Address: 5723 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00185186
Address
5723 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-29T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:21:00.000
Update Date
2025-04-25T09:12:21.000
Closed Date
2025-04-25T09:12:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRSdwAAG
Lat Location
(32.65830893099145000,-96.96456794334333000)
23-00180047
Service Request Number: 23-00180047 • Address: 5319 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00180047
Address
5319 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-21T23:59:00.000
Status
Closed
Created Date
2023-04-20T15:04:40.000
Update Date
2023-06-07T00:56:02.000
Closed Date
2023-04-21T13:20:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005UCGlAAO
Lat Location
(32.82217148947642500,-96.82668311386026000)
24-00177874
Service Request Number: 24-00177874 • Address: 4602 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00177874
Address
4602 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-23T18:59:00.000
Status
Closed
Created Date
2024-04-18T07:39:56.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-04-18T08:25:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007hUgUAAU
Lat Location
(32.99701533983466000,-96.82880260726726000)
26-00155973
Service Request Number: 26-00155973 • Address: 2411 N AKARD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00155973
Address
2411 N AKARD ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T15:55:08.000
Update Date
2026-04-14T16:33:20.000
Closed Date
2026-04-14T16:33:19.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001i2YF3AAM
Lat Location
(32.79006736299082000,-96.80611348475783000)
21-00289959
Service Request Number: 21-00289959 • Address: 9621 ARBORHILL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00289959
Address
9621 ARBORHILL DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-04-06T23:59:00.000
Status
Closed
Created Date
2021-04-01T08:34:27.000
Update Date
2023-06-09T01:52:37.000
Closed Date
2021-04-01T14:07:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jEiuzAAC
Lat Location
(32.90618076467938000,-96.72905020208518000)
25-00231710
Service Request Number: 25-00231710 • Address: 18072 CAMPBELL RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00231710
Address
18072 CAMPBELL RD, DALLAS, TX, 75252
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-06-10T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-05-19T08:02:06.000
Update Date
2025-05-19T08:57:41.000
Closed Date
2025-05-19T08:57:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000i3dumAAA
Lat Location
(32.99648323710905400,-96.80540321133370000)
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