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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00280665
Service Request Number: 25-00280665 • Address: 5315 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00280665
Address
5315 LIVE OAK ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-12T19:36:36.000
Update Date
2025-06-17T13:03:15.000
Closed Date
2025-06-17T12:17:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lkV7TAAU
Lat Location
(32.80635953260774000,-96.76822362521493000)
22-00292267
Service Request Number: 22-00292267 • Address: 330 DE HAES AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00292267
Address
330 DE HAES AVE, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:50:07.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-18T07:10:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qf7hAAA
Lat Location
(32.71400293373666600,-96.82702171531840000)
26-00085232
Service Request Number: 26-00085232 • Address: 3900 DAVILA DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00085232
Address
3900 DAVILA DR, DALLAS, TX, 75220
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-03T14:37:48.000
Update Date
2026-03-09T15:54:52.000
Closed Date
2026-03-09T15:54:51.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZSQMJAA5
Lat Location
(32.86797133363696600,-96.84885234650494000)
22-00019253
Service Request Number: 22-00019253 • Address: 6422 ELLSWORTH AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00019253
Address
6422 ELLSWORTH AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-19T00:59:00.000
Status
Closed
Created Date
2022-01-15T10:12:49.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-01-15T15:06:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLfOBAA0
Lat Location
(32.83360654810019000,-96.75227161016117000)
21-00400629
Service Request Number: 21-00400629 • Address: 3356 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00400629
Address
3356 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-05T10:13:11.000
Update Date
2023-06-09T01:32:55.000
Closed Date
2021-05-07T06:46:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lCd6wAAC
Lat Location
(32.81773018353908400,-96.79484852766049000)
26-00345434
Service Request Number: 26-00345434 • Address: 701 MELBA ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00345434
Address
701 MELBA ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T08:56:11.000
Update Date
2026-08-08T15:09:17.000
Closed Date
2026-08-06T15:08:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027TLs4AAG
Lat Location
(32.74738216046293000,-96.83398300813415000)
21-00779525
Service Request Number: 21-00779525 • Address: 402 E ELMORE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00779525
Address
402 E ELMORE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-23T15:31:57.000
Update Date
2023-06-09T01:19:04.000
Closed Date
2021-09-15T15:14:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000pzNh3AAE
Lat Location
(32.71666377930020500,-96.81812523733325000)
21-00677628
Service Request Number: 21-00677628 • Address: 8825 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00677628
Address
8825 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-12T09:58:21.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-22T13:57:59.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000onXnaAAE
Lat Location
(32.64166620401784500,-96.75182664090738000)
22-00290881
Service Request Number: 22-00290881 • Address: 9938 GOODING DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00290881
Address
9938 GOODING DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-07-10T12:04:43.000
Update Date
2023-06-08T03:11:48.000
Closed Date
2022-07-13T11:14:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002q82qAAA
Lat Location
(32.87935141622682000,-96.84361715262338000)
26-00154274
Service Request Number: 26-00154274 • Address: 444 OAK HOLLOW DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00154274
Address
444 OAK HOLLOW DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T03:31:57.000
Update Date
2026-04-14T03:42:48.000
Closed Date
2026-04-14T03:41:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hqsRFAAY
Lat Location
(32.71876478477217000,-96.69842748220942000)
25-00352500
Service Request Number: 25-00352500 • Address: 6128 MISTY WOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00352500
Address
6128 MISTY WOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-22T12:50:50.000
Update Date
2025-07-27T14:06:10.000
Closed Date
2025-07-27T14:06:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000sJwxJAAS
Lat Location
(32.71832644722603000,-96.71687383797085000)
26-00435290
Service Request Number: 26-00435290 • Address: WHITE ROCK TRL & STILL CREEK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00435290
Address
WHITE ROCK TRL & STILL CREEK LN, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-10-01T14:09:53.000
Update Date
2026-10-02T08:30:41.000
Closed Date
2026-10-02T08:30:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LdAthAAF
Lat Location
(32.87540242836923000,-96.72902910192198000)
26-00153486
Service Request Number: 26-00153486 • Address: 3239 SPRING AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153486
Address
3239 SPRING AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:47:30.000
Update Date
2026-04-14T13:23:08.000
Closed Date
2026-04-14T13:23:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hkbJSAAY
Lat Location
(32.76446172738186000,-96.75366547209342000)
26-00092202
Service Request Number: 26-00092202 • Address: W WHEATLAND RD & WILLOUGHBY BLVD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00092202
Address
W WHEATLAND RD & WILLOUGHBY BLVD, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T11:11:08.000
Update Date
2026-03-09T09:56:37.000
Closed Date
2026-03-09T09:56:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLbAdAAK
Lat Location
(32.64768160444189000,-96.82935925056000000)
22-00556956
Service Request Number: 22-00556956 • Address: 9016 MAGUIRES BRIDGE DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
22-00556956
Address
9016 MAGUIRES BRIDGE DR, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:48:28.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-06T17:47:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5bnAAC
Lat Location
(32.88668475880335500,-96.74018321501930000)
24-00476527
Service Request Number: 24-00476527 • Address: 2823 MERRELL RD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00476527
Address
2823 MERRELL RD, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-03T18:59:00.000
Status
Closed
Created Date
2024-10-01T14:44:42.000
Update Date
2024-10-01T20:51:31.000
Closed Date
2024-10-01T20:51:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BEHh2AAH
Lat Location
(32.88659586436584400,-96.88421292801242000)
24-00404637
Service Request Number: 24-00404637 • Address: 2919 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00404637
Address
2919 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-20T12:32:20.000
Update Date
2024-09-09T12:34:15.000
Closed Date
2024-09-09T12:34:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000005Ep6GAAS
Lat Location
(32.71169743501522000,-96.80571964696225000)
25-00088737
Service Request Number: 25-00088737 • Address: 3924 W RED BIRD LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
25-00088737
Address
3924 W RED BIRD LN, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-03-04T00:59:00.000
Status
Closed
Created Date
2025-02-28T18:14:11.000
Update Date
2025-02-28T18:37:01.000
Closed Date
2025-02-28T18:37:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Wf0L0AAJ
Lat Location
(32.67644102522929000,-96.88324751749587000)
25-00153114
Service Request Number: 25-00153114 • Address: 785 N ST PAUL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00153114
Address
785 N ST PAUL ST, DALLAS, TX, 75201
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-04-07T00:01:57.000
Update Date
2025-04-07T00:02:15.000
Closed Date
2025-04-07T00:01:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000buQtnAAE
Lat Location
(32.78586143689066000,-96.80013459087080000)
26-00422299
Service Request Number: 26-00422299 • Address: 7522 HIGHMONT ST, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00422299
Address
7522 HIGHMONT ST, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-02T00:59:00.000
Status
Closed
Created Date
2026-09-23T09:09:23.000
Update Date
2026-09-26T20:42:46.000
Closed Date
2026-09-24T17:37:17.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002JNe8rAAD
Lat Location
(32.89153614855841600,-96.77643981169100000)
26-00355114
Service Request Number: 26-00355114 • Address: 3540 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00355114
Address
3540 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-11T12:46:14.000
Update Date
2026-08-11T13:03:22.000
Closed Date
2026-08-11T13:03:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028wtw9AAA
Lat Location
(32.66222594086857000,-96.87764675961515000)
26-00090564
Service Request Number: 26-00090564 • Address: 11837 ABSTON LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00090564
Address
11837 ABSTON LN, DALLAS, TX, 75218
City Council District
9
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T10:37:58.000
Update Date
2026-03-09T10:52:13.000
Closed Date
2026-03-09T10:52:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a91UIAAY
Lat Location
(32.86266033001207600,-96.67626530981015000)
22-00081625
Service Request Number: 22-00081625 • Address: 9623 BASELINE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00081625
Address
9623 BASELINE DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-04-04T23:59:00.000
Status
Closed
Created Date
2022-03-04T09:32:42.000
Update Date
2023-06-08T23:34:30.000
Closed Date
2022-03-04T16:47:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001URJEAA4
Lat Location
(32.91341223929586600,-96.73198511314287000)
23-00108104
Service Request Number: 23-00108104 • Address: 2902 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00108104
Address
2902 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-14T23:59:00.000
Status
Closed
Created Date
2023-03-09T11:03:02.000
Update Date
2023-06-07T01:40:07.000
Closed Date
2023-03-10T16:46:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005HJEhAAO
Lat Location
(32.79735391900905500,-96.79769283852633000)
24-00054609
Service Request Number: 24-00054609 • Address: 9251 DONNYBROOK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00054609
Address
9251 DONNYBROOK LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-05T09:14:40.000
Update Date
2024-02-06T09:55:19.000
Closed Date
2024-02-06T09:55:18.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000007CIIgAAO
Lat Location
(32.74788223713271000,-96.66415464813498000)
26-00140941
Service Request Number: 26-00140941 • Address: 522 DOGWOOD TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00140941
Address
522 DOGWOOD TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T11:19:43.000
Update Date
2026-04-13T16:11:30.000
Closed Date
2026-04-13T16:11:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001gEug0AAC
Lat Location
(32.70694435789203400,-96.83270370678166000)
22-00545494
Service Request Number: 22-00545494 • Address: 7454 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
22-00545494
Address
7454 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:06:15.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2023-01-29T20:50:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UDwKAAW
Lat Location
(32.85473964641801000,-96.73297288230292000)
26-00437192
Service Request Number: 26-00437192 • Address: 2505 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00437192
Address
2505 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-19T23:59:00.000
Status
New
Created Date
2026-10-02T15:43:40.000
Update Date
2026-10-02T15:43:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LxIBuAAN
Lat Location
(32.80184265498092000,-96.80987581317217000)
23-00024303
Service Request Number: 23-00024303 • Address: 3603 JULIUS SCHEPPS SERV SB, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00024303
Address
3603 JULIUS SCHEPPS SERV SB, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-14T09:48:29.000
Update Date
2023-06-07T02:50:26.000
Closed Date
2023-01-25T17:09:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004nyxmAAA
Lat Location
(32.75671307284193000,-96.77274610880103000)
20-01106713
Service Request Number: 20-01106713 • Address: 2555 E PENTAGON PKWY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01106713
Address
2555 E PENTAGON PKWY, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T20:14:40.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-30T10:40:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blTBvAAM
Lat Location
(32.68443384514441000,-96.77573916339134000)
26-00109655
Service Request Number: 26-00109655 • Address: 2842 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
26-00109655
Address
2842 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T09:18:57.000
Update Date
2026-04-14T14:44:10.000
Closed Date
2026-04-14T14:44:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cRZT9AAO
Lat Location
(32.69378099486256400,-96.77314854500257000)
21-00933328
Service Request Number: 21-00933328 • Address: 1908 ELDERLEAF DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00933328
Address
1908 ELDERLEAF DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T15:26:41.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-05T09:09:01.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000tOkrDAAS
Lat Location
(32.66288820956122400,-96.85131954099553000)
26-00086470
Service Request Number: 26-00086470 • Address: LEMMON AVE & INWOOD RD, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
26-00086470
Address
LEMMON AVE & INWOOD RD, DALLAS, TX, 75209
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:43:27.000
Update Date
2026-03-09T07:47:40.000
Closed Date
2026-03-09T07:47:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdBF4AAN
Lat Location
(32.82987943377205000,-96.82651494565522000)
26-00087616
Service Request Number: 26-00087616 • Address: 4124 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00087616
Address
4124 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T16:42:58.000
Update Date
2026-03-09T10:16:33.000
Closed Date
2026-03-09T10:16:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZkAxSAAV
Lat Location
(32.87693390579150000,-96.84168157718747000)
26-00155495
Service Request Number: 26-00155495 • Address: 8820 EUSTIS AVE, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00155495
Address
8820 EUSTIS AVE, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:12:58.000
Update Date
2026-04-14T14:56:09.000
Closed Date
2026-04-14T14:56:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hxvx4AAA
Lat Location
(32.81750334448471000,-96.70245232667075000)
26-00080128
Service Request Number: 26-00080128 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00080128
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Sanitation Services
Service Request Type
TEST CRM
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-27T16:32:16.000
Update Date
2026-03-09T11:21:53.000
Closed Date
2026-03-09T11:21:43.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YnWDxAAN
Lat Location
(32.77625816445175400,-96.79813052805436000)
23-00392851
Service Request Number: 23-00392851 • Address: 7019 PASADENA AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00392851
Address
7019 PASADENA AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-23T12:21:29.000
Update Date
2023-09-11T12:22:07.000
Closed Date
2023-09-11T12:22:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069u9vAAA
Lat Location
(32.81820949355835000,-96.73680734078212000)
26-00292653
Service Request Number: 26-00292653 • Address: 7979 GREENHOLLOW LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00292653
Address
7979 GREENHOLLOW LN, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-03T13:16:09.000
Update Date
2026-07-24T16:27:44.000
Closed Date
2026-07-24T16:27:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020CWweAAG
Lat Location
(32.93823728934492600,-96.76955991026600000)
22-00346488
Service Request Number: 22-00346488 • Address: 14332 MONTFORT DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
22-00346488
Address
14332 MONTFORT DR, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-13T16:15:59.000
Update Date
2023-06-08T03:14:23.000
Closed Date
2022-08-15T15:20:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003Fj27AAC
Lat Location
(32.94349078465267000,-96.81420153347759000)
21-00730384
Service Request Number: 21-00730384 • Address: 3016 LEAHY DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00730384
Address
3016 LEAHY DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-07T15:02:09.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-10T11:36:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBuslAAC
Lat Location
(32.89596079489472000,-96.87761563208684000)
24-00405940
Service Request Number: 24-00405940 • Address: 2510 BIRMINGHAM AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00405940
Address
2510 BIRMINGHAM AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-23T23:59:00.000
Status
Closed
Created Date
2024-08-21T06:35:12.000
Update Date
2024-08-21T14:07:55.000
Closed Date
2024-08-21T14:07:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000005LfdBAAS
Lat Location
(32.76407620142876000,-96.76919474714273000)
23-00210391
Service Request Number: 23-00210391 • Address: 4203 LAWNVIEW AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00210391
Address
4203 LAWNVIEW AVE, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T08:52:58.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-14T10:52:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c1FRAAY
Lat Location
(32.78098763189850000,-96.71870196624785000)
26-00323186
Service Request Number: 26-00323186 • Address: 5936 WHISPERING CEDAR DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00323186
Address
5936 WHISPERING CEDAR DR, DALLAS, TX, 75236
City Council District
3
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-17T07:31:56.000
Update Date
2026-07-22T15:54:36.000
Closed Date
2026-07-22T15:54:33.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000024PZYkAAO
Lat Location
(32.69106386186961500,-96.92436713704362000)
22-00049646
Service Request Number: 22-00049646 • Address: 1935 BERWICK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00049646
Address
1935 BERWICK AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-02-15T00:59:00.000
Status
Closed
Created Date
2022-02-09T09:53:28.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2022-02-17T16:33:53.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001MCB8AAO
Lat Location
(32.72666827725921000,-96.79791130206020000)
23-00210385
Service Request Number: 23-00210385 • Address: 3248 SPRUCE VALLEY LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00210385
Address
3248 SPRUCE VALLEY LN, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T08:44:51.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-17T16:16:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c1ARAAY
Lat Location
(32.70439830232693000,-96.87654246443404000)
26-00095247
Service Request Number: 26-00095247 • Address: 9901 SCYENE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00095247
Address
9901 SCYENE RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T17:05:53.000
Update Date
2026-03-09T17:08:27.000
Closed Date
2026-03-09T17:08:26.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001ahBEHAA2
Lat Location
(32.76251454565904500,-96.65179005888419000)
26-00152779
Service Request Number: 26-00152779 • Address: 507 S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00152779
Address
507 S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T10:42:36.000
Update Date
2026-04-16T10:30:11.000
Closed Date
2026-04-16T10:30:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001he0mQAAQ
Lat Location
(32.74121161173973600,-96.85312089195305000)
21-00403650
Service Request Number: 21-00403650 • Address: 7272 MARVIN D LOVE FWY NB, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
21-00403650
Address
7272 MARVIN D LOVE FWY NB, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T17:42:04.000
Update Date
2023-06-09T01:33:22.000
Closed Date
2021-06-15T16:02:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lc6iYAAQ
Lat Location
(32.65987942203166500,-96.87162137790410000)
23-00019208
Service Request Number: 23-00019208 • Address: 3718 MT WASHINGTON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00019208
Address
3718 MT WASHINGTON ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-14T18:42:38.000
Status
Closed
Created Date
2023-01-11T18:42:31.000
Update Date
2023-06-07T01:56:32.000
Closed Date
2023-01-12T00:44:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004lmIGAAY
Lat Location
(32.74327567867652000,-96.87980870374155000)
22-00540079
Service Request Number: 22-00540079 • Address: 3002 RAMBLING DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00540079
Address
3002 RAMBLING DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-14T12:28:38.000
Update Date
2023-06-08T02:00:54.000
Closed Date
2022-12-16T13:11:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004S91qAAC
Lat Location
(32.80960479179087500,-96.69125512561182000)
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