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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00192413
Service Request Number: 26-00192413 • Address: 4298 SUMMIT RIDGE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00192413
Address
4298 SUMMIT RIDGE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T06:03:35.000
Update Date
2026-05-15T14:50:15.000
Closed Date
2026-05-15T14:50:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nC2B3AAK
Lat Location
(32.69290443065814600,-96.81478800264811000)
25-00185183
Service Request Number: 25-00185183 • Address: 7073 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00185183
Address
7073 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T22:12:48.000
Update Date
2025-04-30T16:17:45.000
Closed Date
2025-04-30T16:17:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRhprAAC
Lat Location
(32.71331819453044000,-96.70069162995614000)
23-00336509
Service Request Number: 23-00336509 • Address: 2350 CLIFF TEEN CT, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00336509
Address
2350 CLIFF TEEN CT, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-22T08:31:10.000
Update Date
2023-07-22T09:27:27.000
Closed Date
2023-07-22T09:27:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005yDMhAAM
Lat Location
(32.71260500044902000,-96.85614161335401000)
24-00608840
Service Request Number: 24-00608840 • Address: CASA DEL SOL LN & COTILLION DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00608840
Address
CASA DEL SOL LN & COTILLION DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-12-29T00:59:00.000
Status
Closed
Created Date
2024-12-27T11:17:17.000
Update Date
2024-12-27T12:37:44.000
Closed Date
2024-12-27T12:37:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000OCPjBAAX
Lat Location
(32.85150772249408000,-96.65820610612685000)
24-00087294
Service Request Number: 24-00087294 • Address: 2412 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00087294
Address
2412 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-24T11:50:17.000
Update Date
2024-02-29T12:33:47.000
Closed Date
2024-02-29T12:33:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007KOmYAAW
Lat Location
(32.71715548453353000,-96.78484144444101000)
25-00063220
Service Request Number: 25-00063220 • Address: 1725 JB JACKSON JR BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00063220
Address
1725 JB JACKSON JR BLVD, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-12T16:20:06.000
Update Date
2025-02-27T12:51:38.000
Closed Date
2025-02-27T12:51:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000ULqYlAAL
Lat Location
(32.77243765391505500,-96.76099663034698000)
25-00227088
Service Request Number: 25-00227088 • Address: 6300 BENAVIDES DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00227088
Address
6300 BENAVIDES DR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-30T23:59:00.000
Status
Closed
Created Date
2025-05-15T15:36:37.000
Update Date
2025-05-16T09:41:50.000
Closed Date
2025-05-16T09:41:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hftmAAAQ
Lat Location
(32.71530243694684000,-96.71408743139112000)
26-00403428
Service Request Number: 26-00403428 • Address: 10220 DESERT WILLOW DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00403428
Address
10220 DESERT WILLOW DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-09-10T16:50:47.000
Update Date
2026-09-21T16:52:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GWscdAAD
Lat Location
(32.92993422829553000,-96.70828885521632000)
26-00089479
Service Request Number: 26-00089479 • Address: 1535 DOYLE AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00089479
Address
1535 DOYLE AVE, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T15:32:30.000
Update Date
2026-03-09T13:35:13.000
Closed Date
2026-03-09T13:35:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Zz4QFAAZ
Lat Location
(32.74339489383679000,-96.80091831019655000)
23-00547503
Service Request Number: 23-00547503 • Address: 8656 SAN BENITO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00547503
Address
8656 SAN BENITO WAY, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2024-01-04T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:45:39.000
Update Date
2023-12-04T09:28:03.000
Closed Date
2023-12-04T09:28:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mLB7AAM
Lat Location
(32.81846535111714000,-96.70658507278864000)
23-00007617
Service Request Number: 23-00007617 • Address: 3230 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00007617
Address
3230 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-05T13:34:38.000
Update Date
2023-06-07T01:54:45.000
Closed Date
2023-01-06T11:15:39.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000004h3Z3AAI
Lat Location
(32.70740972084779000,-96.80677916627141000)
25-00131785
Service Request Number: 25-00131785 • Address: 2810 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00131785
Address
2810 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-26T23:59:00.000
Status
Closed
Created Date
2025-03-25T16:13:00.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-03-25T18:27:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000aDrwJAAS
Lat Location
(32.71297776028633000,-96.81316785673138000)
24-00043908
Service Request Number: 24-00043908 • Address: 241 WOODMONT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00043908
Address
241 WOODMONT DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-29T16:49:56.000
Update Date
2024-01-30T16:08:05.000
Closed Date
2024-01-30T16:08:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079SraAAE
Lat Location
(32.71570665949979000,-96.70514183749616000)
26-00078026
Service Request Number: 26-00078026 • Address: 1503 HORTENSE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00078026
Address
1503 HORTENSE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-07T23:59:00.000
Status
In Progress
Created Date
2026-02-26T14:42:37.000
Update Date
2026-03-09T15:44:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YXBDVAA5
Lat Location
(32.68963192014068000,-96.80235355717697000)
22-00139376
Service Request Number: 22-00139376 • Address: 3020 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00139376
Address
3020 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-05-11T23:59:00.000
Status
Closed
Created Date
2022-04-11T16:18:38.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-04-12T23:00:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001nYxJAAU
Lat Location
(32.71078118839456000,-96.77338783384242000)
22-00090299
Service Request Number: 22-00090299 • Address: PARRY AVE & S PEAK ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00090299
Address
PARRY AVE & S PEAK ST, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-03-15T23:59:00.000
Status
Closed
Created Date
2022-03-09T22:50:22.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2022-03-10T10:09:27.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001WUYNAA4
Lat Location
(32.78525853046642000,-96.76370784608567000)
26-00327754
Service Request Number: 26-00327754 • Address: 7549 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00327754
Address
7549 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-24T17:42:11.000
Update Date
2026-07-24T19:35:46.000
Closed Date
2026-07-24T19:35:46.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000024wnmfAAA
Lat Location
(32.65451210652654000,-96.78314262940283000)
26-00078742
Service Request Number: 26-00078742 • Address: 5875 MOUNTAIN VALLEY LN, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00078742
Address
5875 MOUNTAIN VALLEY LN, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-02-26T19:03:28.000
Update Date
2026-03-09T12:12:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yb9l1AAB
Lat Location
(32.73443219025194400,-96.92185699353558000)
26-00155471
Service Request Number: 26-00155471 • Address: 6850 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00155471
Address
6850 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-04-14T13:02:57.000
Update Date
2026-04-14T14:06:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hyw9VAAQ
Lat Location
(32.66598973810061000,-96.89115037372910000)
21-00199900
Service Request Number: 21-00199900 • Address: BODINE LN & PETTY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00199900
Address
BODINE LN & PETTY LN, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-13T00:59:00.000
Status
Closed
Created Date
2021-03-05T13:40:00.000
Update Date
2023-06-09T02:11:44.000
Closed Date
2021-03-11T19:05:15.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hoZWXAA2
Lat Location
(32.74390436088054000,-96.70409195284829000)
23-00025452
Service Request Number: 23-00025452 • Address: MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00025452
Address
MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-19T00:59:00.000
Status
Closed
Created Date
2023-01-15T16:00:54.000
Update Date
2023-06-07T01:50:36.000
Closed Date
2023-01-15T16:17:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004oRdFAAU
Lat Location
(32.88021381185241000,-96.83857048400560000)
25-00010755
Service Request Number: 25-00010755 • Address: 4333 WYOMING ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00010755
Address
4333 WYOMING ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-08T14:40:22.000
Update Date
2025-01-14T14:13:15.000
Closed Date
2025-01-14T14:13:14.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00000PckMoAAJ
Lat Location
(32.71412805415959000,-96.89034205673754000)
20-01046175
Service Request Number: 20-01046175 • Address: 6214 MEADOW RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
20-01046175
Address
6214 MEADOW RD, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-26T23:59:00.000
Status
Closed
Created Date
2020-10-19T18:06:01.000
Update Date
2023-06-09T03:40:15.000
Closed Date
2020-10-20T12:32:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aU51eAAC
Lat Location
(32.88623182023512000,-96.79957452904074000)
25-00129104
Service Request Number: 25-00129104 • Address: 1626 MAPLETON DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00129104
Address
1626 MAPLETON DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-31T18:59:00.000
Status
Closed
Created Date
2025-03-24T13:52:32.000
Update Date
2025-03-25T10:25:08.000
Closed Date
2025-03-25T10:25:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000a1BkqAAE
Lat Location
(32.81872880629890000,-96.68697932157032000)
26-00403048
Service Request Number: 26-00403048 • Address: 222 W LAURELAND RD, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00403048
Address
222 W LAURELAND RD, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-10T14:37:45.000
Update Date
2026-09-12T15:54:06.000
Closed Date
2026-09-10T15:53:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GVvpaAAD
Lat Location
(32.67463832542398000,-96.82568875503057000)
23-00432452
Service Request Number: 23-00432452 • Address: 4700 WIMBELTON WAY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00432452
Address
4700 WIMBELTON WAY, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-20T00:32:32.000
Status
Closed
Created Date
2023-09-18T00:32:33.000
Update Date
2023-09-18T02:07:45.000
Closed Date
2023-09-18T02:07:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006JFT9AAO
Lat Location
(32.77816968005837600,-96.68707928694100000)
25-00094488
Service Request Number: 25-00094488 • Address: HUMPHREY DR & SEATON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00094488
Address
HUMPHREY DR & SEATON DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-04T16:17:32.000
Update Date
2025-03-04T16:26:51.000
Closed Date
2025-03-04T16:26:50.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000X9mP0AAJ
Lat Location
(32.70872293871843000,-96.76474628805215000)
21-00423298
Service Request Number: 21-00423298 • Address: 7315 CENTENARY AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
21-00423298
Address
7315 CENTENARY AVE, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-14T23:59:00.000
Status
Closed
Created Date
2021-05-11T19:03:12.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-13T17:18:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000leSDLAA2
Lat Location
(32.86245603200609400,-96.78137262608833000)
22-00093333
Service Request Number: 22-00093333 • Address: 5238 FLEETWOOD OAKS AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00093333
Address
5238 FLEETWOOD OAKS AVE, DALLAS, TX, 75235
City Council District
2
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-03-18T23:59:00.000
Status
Closed (Duplicate)
Created Date
2022-03-11T16:05:34.000
Update Date
2023-06-08T23:32:03.000
Closed Date
2022-03-28T10:11:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001XDWCAA4
Lat Location
(32.81772064859709000,-96.82981351014271000)
25-00099928
Service Request Number: 25-00099928 • Address: 2221 KATHLEEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00099928
Address
2221 KATHLEEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-11T18:59:00.000
Status
Closed
Created Date
2025-03-06T20:37:14.000
Update Date
2025-03-06T20:59:47.000
Closed Date
2025-03-06T20:59:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000XZzqPAAT
Lat Location
(32.70469327296955000,-96.79208945285023000)
25-00024820
Service Request Number: 25-00024820 • Address: 2411 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00024820
Address
2411 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-19T13:16:36.000
Update Date
2025-01-23T09:47:36.000
Closed Date
2025-01-23T09:47:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000R38xZAAR
Lat Location
(32.73831306235581500,-96.85710323129871000)
23-00210375
Service Request Number: 23-00210375 • Address: 1329 AMOS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00210375
Address
1329 AMOS ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T08:29:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-05-14T11:11:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c0gsAAA
Lat Location
(32.77430615553457000,-96.84242432173227000)
26-00095416
Service Request Number: 26-00095416 • Address: 13447 N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
26-00095416
Address
13447 N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:25:41.000
Update Date
2026-03-09T20:03:49.000
Closed Date
2026-03-09T20:03:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aiwvtAAA
Lat Location
(32.93101708230630000,-96.75748863970183000)
21-00550624
Service Request Number: 21-00550624 • Address: 4639 ALLENCREST LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
21-00550624
Address
4639 ALLENCREST LN, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-21T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:13:14.000
Update Date
2023-06-12T01:22:12.000
Closed Date
2021-06-23T11:59:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000n1doMAAQ
Lat Location
(32.91109252541985000,-96.82889561991370000)
23-00444715
Service Request Number: 23-00444715 • Address: 1408 PRATER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00444715
Address
1408 PRATER RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-25T12:15:12.000
Update Date
2023-09-26T09:15:54.000
Closed Date
2023-09-26T09:15:51.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006M4bKAAS
Lat Location
(32.68874765310085500,-96.64724900873935000)
22-00139363
Service Request Number: 22-00139363 • Address: 1404 PEABODY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00139363
Address
1404 PEABODY AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-11T16:15:14.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-04-27T07:26:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001nYhUAAU
Lat Location
(32.75891269487572500,-96.77821089925277000)
26-00339923
Service Request Number: 26-00339923 • Address: 6741 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00339923
Address
6741 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-05T23:59:00.000
Status
Closed
Created Date
2026-08-01T17:52:01.000
Update Date
2026-08-08T16:16:17.000
Closed Date
2026-08-06T16:15:23.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000026gvOnAAI
Lat Location
(32.86688508595886000,-96.76721004339555000)
23-00455348
Service Request Number: 23-00455348 • Address: 2708 FELICIA CT, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00455348
Address
2708 FELICIA CT, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-10-04T23:59:00.000
Status
Closed
Created Date
2023-10-02T07:36:13.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-10-02T08:17:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006OYIOAA4
Lat Location
(32.81605279780349000,-96.68488920269320000)
26-00093963
Service Request Number: 26-00093963 • Address: 600 N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093963
Address
600 N HAMPTON RD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T16:29:01.000
Update Date
2026-03-09T09:39:05.000
Closed Date
2026-03-09T09:39:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aX4R2AAK
Lat Location
(32.74961305558170500,-96.85654652737024000)
26-00094007
Service Request Number: 26-00094007 • Address: 4511 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094007
Address
4511 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:57:17.000
Update Date
2026-03-09T12:38:16.000
Closed Date
2026-03-09T12:38:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aYIq7AAG
Lat Location
(32.70672344680312000,-96.76177221343872000)
22-00292253
Service Request Number: 22-00292253 • Address: 10225 IRONWOOD LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00292253
Address
10225 IRONWOOD LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:44:14.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-25T15:49:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qelgAAA
Lat Location
(32.62242016235628000,-96.94566608098482000)
24-00611689
Service Request Number: 24-00611689 • Address: PLANO RD & WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00611689
Address
PLANO RD & WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-15T00:59:00.000
Status
Closed
Created Date
2024-12-30T08:57:53.000
Update Date
2025-01-23T08:24:48.000
Closed Date
2025-01-23T08:24:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OPuZ5AAL
Lat Location
(32.87898844610121000,-96.70054484991103000)
25-00479881
Service Request Number: 25-00479881 • Address: 5622 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00479881
Address
5622 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-06T23:59:00.000
Status
Closed
Created Date
2025-10-02T15:05:33.000
Update Date
2025-10-04T13:18:55.000
Closed Date
2025-10-04T13:18:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000014CS5pAAG
Lat Location
(32.85207655411158000,-96.81689219898406000)
22-00526335
Service Request Number: 22-00526335 • Address: 6402 FOREST CREEK DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00526335
Address
6402 FOREST CREEK DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-13T00:59:00.000
Status
Closed
Created Date
2022-12-07T08:38:30.000
Update Date
2023-06-08T02:12:47.000
Closed Date
2022-12-13T10:29:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Mt9nAAC
Lat Location
(32.90668980666344400,-96.79651523728785000)
25-00435573
Service Request Number: 25-00435573 • Address: 6927 WINDY RIDGE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00435573
Address
6927 WINDY RIDGE DR, DALLAS, TX, 75248
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-09-30T23:59:00.000
Status
Closed
Created Date
2025-09-08T21:14:59.000
Update Date
2025-09-12T08:52:41.000
Closed Date
2025-09-12T08:52:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010CELFAA4
Lat Location
(32.97582174998473000,-96.78779578505369000)
20-01168826
Service Request Number: 20-01168826 • Address: 4727 ST FRANCIS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01168826
Address
4727 ST FRANCIS AVE, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-05T00:59:00.000
Status
Closed
Created Date
2020-12-01T17:51:22.000
Update Date
2023-06-09T03:16:05.000
Closed Date
2020-12-02T16:14:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000caVIrAAM
Lat Location
(32.78446368787902000,-96.68623651362566000)
23-00142266
Service Request Number: 23-00142266 • Address: 10705 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00142266
Address
10705 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-04-05T23:59:00.000
Status
Closed
Created Date
2023-03-29T22:41:05.000
Update Date
2023-06-07T01:36:57.000
Closed Date
2023-04-12T11:05:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005NYNmAAO
Lat Location
(32.86444422066356000,-96.70025257186431000)
25-00380868
Service Request Number: 25-00380868 • Address: 4625 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00380868
Address
4625 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-11T18:59:00.000
Status
Closed
Created Date
2025-08-07T13:03:51.000
Update Date
2025-08-08T07:16:52.000
Closed Date
2025-08-08T07:16:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v5n5lAAA
Lat Location
(32.82373721064049000,-96.78881257015522000)
22-00058993
Service Request Number: 22-00058993 • Address: 1717 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00058993
Address
1717 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-21T00:59:00.000
Status
Closed
Created Date
2022-02-15T14:39:44.000
Update Date
2023-06-08T23:34:04.000
Closed Date
2022-02-17T13:09:15.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001OOKhAAO
Lat Location
(32.70221427768798600,-96.79955984934638000)
25-00138538
Service Request Number: 25-00138538 • Address: 2121 COSTA MESA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00138538
Address
2121 COSTA MESA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-04T23:59:00.000
Status
Closed
Created Date
2025-03-28T16:40:57.000
Update Date
2025-04-03T16:24:51.000
Closed Date
2025-04-03T16:24:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000akgPJAAY
Lat Location
(32.85344607825458500,-96.67467265910906000)
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