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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00020444
Service Request Number: 21-00020444 • Address: 2808 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00020444
Address
2808 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-07T18:07:38.000
Update Date
2023-06-09T02:53:51.000
Closed Date
2021-01-08T11:12:29.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000ee2e7AAA
Lat Location
(32.79878664309790000,-96.80103531356269000)
26-00093580
Service Request Number: 26-00093580 • Address: 5619 W PURDUE AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00093580
Address
5619 W PURDUE AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-08T21:31:03.000
Update Date
2026-03-09T15:29:22.000
Closed Date
2026-03-09T15:29:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aT3BmAAK
Lat Location
(32.85435426192045000,-96.81698139195312000)
26-00069940
Service Request Number: 26-00069940 • Address: 6107 ROYALTON DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00069940
Address
6107 ROYALTON DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-26T00:59:00.000
Status
Closed
Created Date
2026-02-21T14:00:46.000
Update Date
2026-03-09T08:20:35.000
Closed Date
2026-03-09T08:20:16.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XRwNmAAL
Lat Location
(32.89698649032244000,-96.80160297079420000)
26-00151087
Service Request Number: 26-00151087 • Address: 2725 ASTER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00151087
Address
2725 ASTER ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-11T17:22:57.000
Update Date
2026-04-14T16:22:14.000
Closed Date
2026-04-14T16:22:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hRHpuAAG
Lat Location
(32.73591707662437000,-96.86430302374075000)
26-00083264
Service Request Number: 26-00083264 • Address: 3131 ROBY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00083264
Address
3131 ROBY ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T14:04:11.000
Update Date
2026-03-09T14:14:14.000
Closed Date
2026-03-09T14:14:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZABFGAA5
Lat Location
(32.76810659363870000,-96.75840584427026000)
22-00192550
Service Request Number: 22-00192550 • Address: 6242 NORTHAVEN RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00192550
Address
6242 NORTHAVEN RD, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-05-16T23:59:00.000
Status
Closed
Created Date
2022-05-11T22:04:10.000
Update Date
2023-06-08T23:07:10.000
Closed Date
2022-05-13T07:35:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000028KPHAA2
Lat Location
(32.90138533759698400,-96.79894814830043000)
22-00553079
Service Request Number: 22-00553079 • Address: 405 S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00553079
Address
405 S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-21T18:19:52.000
Update Date
2023-06-08T02:11:06.000
Closed Date
2022-12-22T22:16:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004XTmaAAG
Lat Location
(32.74219138932508000,-96.85048423854487000)
26-00160471
Service Request Number: 26-00160471 • Address: 641 MOSS ROSE CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00160471
Address
641 MOSS ROSE CT, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-16T20:36:31.000
Update Date
2026-04-20T08:38:19.000
Closed Date
2026-04-20T08:38:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ibbzfAAA
Lat Location
(32.70306982839884600,-96.65431902308059000)
21-00289720
Service Request Number: 21-00289720 • Address: 1153 CONDOR DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
21-00289720
Address
1153 CONDOR DR, DALLAS, TX, 75051
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-04-05T23:59:00.000
Status
Closed
Created Date
2021-04-01T06:53:58.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-03T09:33:39.000
Outcome
Request Documented - Location being monitored
Priority
Standard
Method Received Description
API
Unique Key
500t000000jEgppAAC
Lat Location
(32.73106709489562000,-96.98814650383570000)
25-00150743
Service Request Number: 25-00150743 • Address: 12249 CRESTLINE AVE, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
25-00150743
Address
12249 CRESTLINE AVE, DALLAS, TX, 75244
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-25T18:59:00.000
Status
Closed
Created Date
2025-04-04T14:29:58.000
Update Date
2025-04-11T14:18:55.000
Closed Date
2025-04-11T14:18:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000biMPMAA2
Lat Location
(32.91590280106619000,-96.83404843667967000)
24-00112245
Service Request Number: 24-00112245 • Address: 5202 COLUMBIA AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
24-00112245
Address
5202 COLUMBIA AVE, DALLAS, TX, 75214
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-18T18:59:00.000
Status
Closed
Created Date
2024-03-11T17:04:54.000
Update Date
2024-03-12T10:00:30.000
Closed Date
2024-03-12T10:00:30.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007RwIQAA0
Lat Location
(32.79761300814209000,-96.76031715084841000)
26-00327754
Service Request Number: 26-00327754 • Address: 7549 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00327754
Address
7549 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-24T17:42:11.000
Update Date
2026-07-24T19:35:46.000
Closed Date
2026-07-24T19:35:46.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000024wnmfAAA
Lat Location
(32.65451210652654000,-96.78314262940283000)
24-00310375
Service Request Number: 24-00310375 • Address: 1312 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00310375
Address
1312 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-29T18:59:00.000
Status
Closed
Created Date
2024-06-26T15:58:25.000
Update Date
2024-06-26T23:36:35.000
Closed Date
2024-06-26T23:36:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000089ZO7AAM
Lat Location
(32.73291590766963600,-96.81339247206590000)
22-00545495
Service Request Number: 22-00545495 • Address: 2524 AARON CIR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00545495
Address
2524 AARON CIR, DALLAS, TX, 75233
City Council District
3
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:07:13.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-28T15:23:13.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UDzJAAW
Lat Location
(32.69486334730789000,-96.85959592884153000)
26-00092518
Service Request Number: 26-00092518 • Address: 1001 ANNEX AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00092518
Address
1001 ANNEX AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-07T16:03:46.000
Update Date
2026-03-09T10:43:11.000
Closed Date
2026-03-09T10:43:10.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001aMlKpAAK
Lat Location
(32.79849060120234000,-96.77246642298685000)
25-00157473
Service Request Number: 25-00157473 • Address: 151 DALLAS FT WORTH TPKE WB, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
25-00157473
Address
151 DALLAS FT WORTH TPKE WB, DALLAS, TX, 75208
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-08T18:59:00.000
Status
Closed
Created Date
2025-04-09T00:09:41.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-04-09T11:25:11.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cGF0PAAW
Lat Location
(32.76945517928708000,-96.82300476213140000)
21-00289746
Service Request Number: 21-00289746 • Address: 3210 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00289746
Address
3210 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-04-01T07:12:28.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-01T08:48:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jEh7UAAS
Lat Location
(32.76328140675986600,-96.75306250556763000)
26-00208214
Service Request Number: 26-00208214 • Address: 11215 PELICAN DR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
26-00208214
Address
11215 PELICAN DR, DALLAS, TX, 75238
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-14T20:04:52.000
Update Date
2026-05-15T14:52:37.000
Closed Date
2026-05-15T14:52:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p6TuLAAU
Lat Location
(32.87186302669809000,-96.68815008583030000)
26-00135071
Service Request Number: 26-00135071 • Address: 6747 HIALEAH DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00135071
Address
6747 HIALEAH DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-01T20:56:46.000
Update Date
2026-04-14T11:10:58.000
Closed Date
2026-04-14T11:10:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001fVZz3AAG
Lat Location
(32.84996591503122000,-96.74415442384958000)
26-00090871
Service Request Number: 26-00090871 • Address: 5142 LAHOMA ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00090871
Address
5142 LAHOMA ST, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:19:21.000
Update Date
2026-03-09T13:33:49.000
Closed Date
2026-03-09T13:33:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAGPfAAO
Lat Location
(32.82274332344349000,-96.82238313267919000)
23-00210757
Service Request Number: 23-00210757 • Address: 1414 BELLEVIEW ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
23-00210757
Address
1414 BELLEVIEW ST, DALLAS, TX, 75215
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-06-13T23:59:00.000
Status
Closed
Created Date
2023-05-14T20:15:05.000
Update Date
2023-06-07T01:11:40.000
Closed Date
2023-05-15T23:00:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c6UVAAY
Lat Location
(32.77098693610123000,-96.79224532041150000)
23-00112299
Service Request Number: 23-00112299 • Address: 1209 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00112299
Address
1209 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-13T23:59:00.000
Status
Closed
Created Date
2023-03-12T04:34:00.000
Update Date
2023-06-07T01:40:49.000
Closed Date
2023-03-12T07:31:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005I5rVAAS
Lat Location
(32.73469027921806000,-96.81433813014763000)
26-00122502
Service Request Number: 26-00122502 • Address: 3211 W CLARENDON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00122502
Address
3211 W CLARENDON DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-05-06T23:59:00.000
Status
Closed
Created Date
2026-03-25T15:58:15.000
Update Date
2026-05-22T13:27:17.000
Closed Date
2026-05-22T13:27:16.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00001e2xUIAAY
Lat Location
(32.73449488446182400,-96.87307228400286000)
24-00142458
Service Request Number: 24-00142458 • Address: 1715 ROCKY PLACE CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00142458
Address
1715 ROCKY PLACE CT, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-28T19:14:15.000
Update Date
2024-04-03T16:32:58.000
Closed Date
2024-04-03T16:32:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007ZLyLAAW
Lat Location
(32.74190187505276000,-96.70089823168250000)
23-00325905
Service Request Number: 23-00325905 • Address: 8180 SUGAR CANE WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00325905
Address
8180 SUGAR CANE WAY, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-14T21:52:52.000
Update Date
2023-07-17T09:56:48.000
Closed Date
2023-07-17T09:56:44.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005vzWDAAY
Lat Location
(32.99173899304568600,-96.76134721411533000)
24-00183023
Service Request Number: 24-00183023 • Address: 1515 BRITAINWAY LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00183023
Address
1515 BRITAINWAY LN, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-22T23:59:00.000
Status
Closed
Created Date
2024-04-21T11:09:11.000
Update Date
2024-04-21T14:00:54.000
Closed Date
2024-04-21T14:00:54.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007ibN1AAI
Lat Location
(32.80802628038249000,-96.69001969597403000)
21-00730406
Service Request Number: 21-00730406 • Address: 2363 S BELT LINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00730406
Address
2363 S BELT LINE RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-09-20T23:59:00.000
Status
Closed
Created Date
2021-08-07T15:16:59.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-09-13T13:58:17.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000pBv3IAAS
Lat Location
(32.66933425987268000,-96.61091196834059000)
24-00529013
Service Request Number: 24-00529013 • Address: 3823 SHADY HOLLOW LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00529013
Address
3823 SHADY HOLLOW LN, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-16T00:59:00.000
Status
Closed
Created Date
2024-10-31T17:47:53.000
Update Date
2024-11-14T10:51:06.000
Closed Date
2024-11-14T10:50:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Gms1hAAB
Lat Location
(32.69440342331756000,-96.88267852192757000)
21-00656684
Service Request Number: 21-00656684 • Address: W BROOKLYN AVE & S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00656684
Address
W BROOKLYN AVE & S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-19T23:59:00.000
Status
Closed
Created Date
2021-07-15T23:04:48.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-16T01:27:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL4ghAAC
Lat Location
(32.73933009229211000,-96.85037102054270000)
25-00299304
Service Request Number: 25-00299304 • Address: 6779 ORCHID LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00299304
Address
6779 ORCHID LN, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-25T18:59:00.000
Status
Closed
Created Date
2025-06-23T20:32:51.000
Update Date
2025-06-26T07:13:10.000
Closed Date
2025-06-26T07:12:54.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000nHGqYAAW
Lat Location
(32.89273018908621000,-96.78889700997055000)
22-00203431
Service Request Number: 22-00203431 • Address: 1831 LEATH ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00203431
Address
1831 LEATH ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-05-19T23:59:00.000
Status
Closed
Created Date
2022-05-18T08:55:27.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-05-18T13:45:00.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Bz9cAAC
Lat Location
(32.78961386510711400,-96.84864924435298000)
21-00442899
Service Request Number: 21-00442899 • Address: 6519 RIVERVIEW LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00442899
Address
6519 RIVERVIEW LN, DALLAS, TX, 75248
City Council District
12
Department
Facilities and Real Estate Management
Service Request Type
City Property Management/ Real Estate - SDC
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-05-26T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:02:34.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-24T14:03:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA6uWAAS
Lat Location
(32.97550688818882500,-96.79853125984701000)
26-00087221
Service Request Number: 26-00087221 • Address: 2140 FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00087221
Address
2140 FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:40:35.000
Update Date
2026-03-09T09:42:44.000
Closed Date
2026-03-09T09:42:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zh5r2AAB
Lat Location
(32.76152244417076000,-96.85745095162073000)
24-00334673
Service Request Number: 24-00334673 • Address: 4475 GINGER AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00334673
Address
4475 GINGER AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-10T14:18:10.000
Update Date
2024-08-05T11:34:47.000
Closed Date
2024-08-05T11:34:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008Eu9yAAC
Lat Location
(32.73134808613338000,-96.89442313765618000)
23-00551751
Service Request Number: 23-00551751 • Address: 5546 MCCOMMAS BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00551751
Address
5546 MCCOMMAS BLVD, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-12-08T00:59:00.000
Status
Closed
Created Date
2023-12-05T17:58:03.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-12-06T19:48:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006naBHAAY
Lat Location
(32.82979416046199000,-96.77356084082963000)
21-00209718
Service Request Number: 21-00209718 • Address: 1568 SAX LEIGH DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00209718
Address
1568 SAX LEIGH DR, DALLAS, TX, 75241
City Council District
8
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-03-16T23:59:00.000
Status
Closed
Created Date
2021-03-09T10:39:53.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-14T13:37:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000iZfKIAA0
Lat Location
(32.66878608627055000,-96.79688520236564000)
26-00399854
Service Request Number: 26-00399854 • Address: 10299 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00399854
Address
10299 FERGUSON RD, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-09T05:02:10.000
Update Date
2026-09-14T15:39:44.000
Closed Date
2026-09-14T15:39:43.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002G0vYjAAJ
Lat Location
(32.83481558939437000,-96.67352490744933000)
20-01091649
Service Request Number: 20-01091649 • Address: 815 N BARNETT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01091649
Address
815 N BARNETT AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-04T12:36:50.000
Update Date
2023-06-09T03:29:16.000
Closed Date
2021-04-05T12:55:35.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bkWOPAA2
Lat Location
(32.75163014594172000,-96.87142639795360000)
26-00093129
Service Request Number: 26-00093129 • Address: COMMERCE ST & LANE ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00093129
Address
COMMERCE ST & LANE ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:43:37.000
Update Date
2026-03-09T08:26:47.000
Closed Date
2026-03-09T08:26:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRTQTAA4
Lat Location
(32.78018524075768000,-96.79768725934201000)
26-00221994
Service Request Number: 26-00221994 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00221994
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-23T04:59:04.000
Update Date
2026-06-03T17:45:18.000
Closed Date
2026-06-01T16:58:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001qpylFAAQ
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00094764
Service Request Number: 26-00094764 • Address: NORCROSS LN & MARSH LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00094764
Address
NORCROSS LN & MARSH LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:14:06.000
Update Date
2026-03-09T20:41:31.000
Closed Date
2026-03-09T20:41:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adyDbAAI
Lat Location
(32.89047587756513000,-96.85622675678370000)
26-00091852
Service Request Number: 26-00091852 • Address: N HARWOOD ST & WOODALL RODGERS SERV WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00091852
Address
N HARWOOD ST & WOODALL RODGERS SERV WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T20:52:08.000
Update Date
2026-03-09T10:27:20.000
Closed Date
2026-03-09T10:27:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aIbNGAA0
Lat Location
(32.78947594798082000,-96.80216357136126000)
23-00291249
Service Request Number: 23-00291249 • Address: 900 S PEARL EXPY, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00291249
Address
900 S PEARL EXPY, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-26T17:48:37.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-06-26T21:56:15.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005p0V7AAI
Lat Location
(32.77788400637966500,-96.78951502219195000)
22-00286161
Service Request Number: 22-00286161 • Address: 9719 KITTYHAWK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00286161
Address
9719 KITTYHAWK LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-07T08:06:52.000
Update Date
2023-06-08T03:10:57.000
Closed Date
2022-07-08T10:11:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002oEfgAAE
Lat Location
(32.72658337202912500,-96.65524290702292000)
22-00257761
Service Request Number: 22-00257761 • Address: 8614 GROVECREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00257761
Address
8614 GROVECREST DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-18T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:45:16.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-20T11:49:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002ckVTAAY
Lat Location
(32.73768390740479400,-96.67245186013030000)
21-00932893
Service Request Number: 21-00932893 • Address: 4016 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00932893
Address
4016 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:06:25.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-10T16:57:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiG9AAK
Lat Location
(32.79025119343018000,-96.89685080183094000)
26-00234744
Service Request Number: 26-00234744 • Address: CANTON ST & S LAMAR ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
26-00234744
Address
CANTON ST & S LAMAR ST, DALLAS, TX, 75202
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-06-01T05:17:41.000
Update Date
2026-06-03T10:11:27.000
Closed Date
2026-06-03T10:11:26.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001sLwKkAAK
Lat Location
(32.77145614046502000,-96.80080961057676000)
21-00563071
Service Request Number: 21-00563071 • Address: 221 STONEPORT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00563071
Address
221 STONEPORT DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-06-19T23:59:00.000
Status
Closed
Created Date
2021-06-18T20:45:58.000
Update Date
2023-06-12T01:08:06.000
Closed Date
2021-06-18T22:30:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000nNtVXAA0
Lat Location
(32.71455191480104000,-96.71426346187353000)
25-00389701
Service Request Number: 25-00389701 • Address: 13211 RED FERN LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00389701
Address
13211 RED FERN LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-12T23:24:30.000
Update Date
2025-08-31T11:42:00.000
Closed Date
2025-08-31T11:42:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000vvA6jAAE
Lat Location
(32.92850224119955000,-96.77272746546026000)
25-00405636
Service Request Number: 25-00405636 • Address: 7818 MASON DELLS DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00405636
Address
7818 MASON DELLS DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-05T23:59:00.000
Status
Closed
Created Date
2025-08-21T15:43:06.000
Update Date
2026-05-15T13:25:03.000
Closed Date
2026-05-15T13:24:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xNYtTAAW
Lat Location
(32.90612567261770500,-96.77248997863981000)
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