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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00360643
Service Request Number: 24-00360643 • Address: 1352 DELL OAK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00360643
Address
1352 DELL OAK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:06:21.000
Update Date
2024-08-10T13:05:22.000
Closed Date
2024-08-10T13:05:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000029rtdAAA
Lat Location
(32.73635542220074500,-96.70726344281270000)
23-00339790
Service Request Number: 23-00339790 • Address: 2800 S VERNON AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00339790
Address
2800 S VERNON AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-24T16:22:18.000
Update Date
2023-07-24T16:24:06.000
Closed Date
2023-07-24T16:24:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005yorUAAQ
Lat Location
(32.71804086582031000,-96.83897455843008000)
26-00342279
Service Request Number: 26-00342279 • Address: 9696 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00342279
Address
9696 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:30:05.000
Update Date
2026-08-08T18:21:08.000
Closed Date
2026-08-06T18:19:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000270milAAA
Lat Location
(32.92424810296150600,-96.72145282303364000)
25-00120215
Service Request Number: 25-00120215 • Address: 6099 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00120215
Address
6099 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-05-21T18:59:00.000
Status
Closed
Created Date
2025-03-19T08:18:06.000
Update Date
2025-04-03T12:33:26.000
Closed Date
2025-04-03T12:33:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ZMOM7AAP
Lat Location
(32.71291552740158000,-96.71736991586987000)
26-00151727
Service Request Number: 26-00151727 • Address: 10728 BROOKPORT PL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00151727
Address
10728 BROOKPORT PL, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-12T11:32:24.000
Update Date
2026-04-14T20:33:18.000
Closed Date
2026-04-14T20:32:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hV66IAAS
Lat Location
(32.89389916775440000,-96.83774717238053000)
26-00088242
Service Request Number: 26-00088242 • Address: LUCKY ST & TRACY RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00088242
Address
LUCKY ST & TRACY RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-05-07T23:59:00.000
Status
Closed
Created Date
2026-03-05T08:54:23.000
Update Date
2026-03-09T11:49:05.000
Closed Date
2026-03-09T11:49:05.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zr274AAB
Lat Location
(32.67526225492118600,-96.77664206822841000)
20-01191193
Service Request Number: 20-01191193 • Address: 15134 WILDVINE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
20-01191193
Address
15134 WILDVINE DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - PBW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2021-02-13T00:59:00.000
Status
Closed
Created Date
2020-12-09T15:41:04.000
Update Date
2026-08-07T12:57:56.000
Closed Date
2020-12-11T11:32:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNNgFAAW
Lat Location
(32.95549056721403500,-96.78193381553751000)
21-00933285
Service Request Number: 21-00933285 • Address: 231 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00933285
Address
231 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-10T00:59:00.000
Status
Closed
Created Date
2021-11-02T15:09:33.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-10T12:40:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOkYuAAK
Lat Location
(32.74331088221896000,-96.82523377283690000)
23-00392868
Service Request Number: 23-00392868 • Address: 2222 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
23-00392868
Address
2222 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-30T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:28:50.000
Update Date
2023-08-30T09:45:52.000
Closed Date
2023-08-30T09:45:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069tWWAAY
Lat Location
(32.80647722254580000,-96.78444657384522000)
26-00075248
Service Request Number: 26-00075248 • Address: 9426 LEON DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00075248
Address
9426 LEON DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed
Created Date
2026-02-25T09:41:39.000
Update Date
2026-02-25T16:49:57.000
Closed Date
2026-02-25T16:49:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001YB14mAAD
Lat Location
(32.68669161197897000,-96.66101881646385000)
24-00572180
Service Request Number: 24-00572180 • Address: 12108 BELLAFONTE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00572180
Address
12108 BELLAFONTE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-30T16:21:14.000
Update Date
2024-12-04T15:27:44.000
Closed Date
2024-12-04T15:27:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L48PVAAZ
Lat Location
(32.91335736780415000,-96.76135277325017000)
21-00932904
Service Request Number: 21-00932904 • Address: 1318 GALLOWAY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00932904
Address
1318 GALLOWAY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:12:48.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-12T15:51:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiKRAA0
Lat Location
(32.73622260905288000,-96.80503417141416000)
26-00093160
Service Request Number: 26-00093160 • Address: 4947 BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093160
Address
4947 BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:56:17.000
Update Date
2026-03-09T09:55:58.000
Closed Date
2026-03-09T09:55:37.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aRQh8AAG
Lat Location
(32.78221463393045000,-96.90285825272741000)
26-00146511
Service Request Number: 26-00146511 • Address: 6123 LUPTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00146511
Address
6123 LUPTON DR, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-09T08:07:49.000
Update Date
2026-04-14T10:51:36.000
Closed Date
2026-04-14T10:51:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gwzf7AAA
Lat Location
(32.87709527771500000,-96.80132875786490000)
25-00288868
Service Request Number: 25-00288868 • Address: 4206 BUENA VISTA ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00288868
Address
4206 BUENA VISTA ST, DALLAS, TX, 75205
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-10T23:59:00.000
Status
Closed
Created Date
2025-06-17T14:29:58.000
Update Date
2025-07-01T08:04:31.000
Closed Date
2025-07-01T08:04:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mOczqAAC
Lat Location
(32.81762674991095000,-96.79458506974340000)
26-00092094
Service Request Number: 26-00092094 • Address: HILLCREST RD & SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00092094
Address
HILLCREST RD & SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T08:47:50.000
Update Date
2026-03-09T10:25:26.000
Closed Date
2026-03-09T10:25:25.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aKocvAAC
Lat Location
(32.93994458036807000,-96.78625644043217000)
26-00257084
Service Request Number: 26-00257084 • Address: 2828 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00257084
Address
2828 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
In Progress
Created Date
2026-06-12T15:17:50.000
Update Date
2026-06-12T16:36:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vEtxmAAC
Lat Location
(32.72618815552865000,-96.86687479373546000)
23-00576121
Service Request Number: 23-00576121 • Address: 8786 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00576121
Address
8786 FERGUSON RD, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-03T00:59:00.000
Status
Closed
Created Date
2023-12-23T15:32:42.000
Update Date
2023-12-31T08:08:55.000
Closed Date
2023-12-31T08:08:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006ujmpAAA
Lat Location
(32.81254823678788000,-96.69904950066440000)
25-00041551
Service Request Number: 25-00041551 • Address: 2000 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00041551
Address
2000 HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:52:46.000
Update Date
2025-02-13T11:47:58.000
Closed Date
2025-02-13T11:47:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUpt7AAD
Lat Location
(32.80424306842487000,-96.71699877043420000)
25-00181994
Service Request Number: 25-00181994 • Address: 4207 ALTA VISTA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00181994
Address
4207 ALTA VISTA LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-22T14:22:44.000
Update Date
2025-05-06T14:02:45.000
Closed Date
2025-05-06T14:02:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000eBbA9AAK
Lat Location
(32.90449373609579000,-96.83804557191216000)
24-00320549
Service Request Number: 24-00320549 • Address: 2914 RESERVOIR ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00320549
Address
2914 RESERVOIR ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-07-03T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:35:24.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-07-02T16:42:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000008BttmAAC
Lat Location
(32.71327524388855000,-96.90424642010508000)
21-00296548
Service Request Number: 21-00296548 • Address: 9944 CEDAR MOUNTAIN CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00296548
Address
9944 CEDAR MOUNTAIN CIR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-02T15:42:07.000
Update Date
2023-06-09T01:55:43.000
Closed Date
2021-04-12T09:35:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jvBmHAAU
Lat Location
(32.74647226435375000,-96.65090488087519000)
22-00193913
Service Request Number: 22-00193913 • Address: 2007 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00193913
Address
2007 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-16T23:59:00.000
Status
Closed
Created Date
2022-05-12T13:08:28.000
Update Date
2023-06-08T23:07:25.000
Closed Date
2022-05-13T15:12:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000028hxCAAQ
Lat Location
(32.79278363193054000,-96.85363697968609000)
23-00407386
Service Request Number: 23-00407386 • Address: 1405 REYNOLDSTON LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00407386
Address
1405 REYNOLDSTON LN, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-05T23:59:00.000
Status
Closed
Created Date
2023-08-31T14:08:42.000
Update Date
2023-08-31T16:30:25.000
Closed Date
2023-08-31T16:30:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006D74SAAS
Lat Location
(32.67683477242517000,-96.84439599980138000)
22-00114807
Service Request Number: 22-00114807 • Address: 7284 TANGLEGLEN PL, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
22-00114807
Address
7284 TANGLEGLEN PL, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-05-27T23:59:00.000
Status
Closed
Created Date
2022-03-27T10:45:57.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2022-03-29T16:55:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001e3jUAAQ
Lat Location
(32.95164494746953000,-96.78124364861424000)
26-00137808
Service Request Number: 26-00137808 • Address: 3934 ROBERTS AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00137808
Address
3934 ROBERTS AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T11:23:09.000
Update Date
2026-07-24T12:33:53.000
Closed Date
2026-07-24T12:33:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fpnzVAAQ
Lat Location
(32.76584861144842600,-96.75542827095684000)
23-00375346
Service Request Number: 23-00375346 • Address: 2603 GARAPAN DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00375346
Address
2603 GARAPAN DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T17:26:50.000
Update Date
2023-08-23T16:17:41.000
Closed Date
2023-08-23T16:17:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000066COpAAM
Lat Location
(32.71680535817146000,-96.83523906292403000)
23-00453233
Service Request Number: 23-00453233 • Address: 6838 CHEVY CHASE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00453233
Address
6838 CHEVY CHASE AVE, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-29T15:53:33.000
Update Date
2023-10-02T10:46:35.000
Closed Date
2023-10-02T10:46:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006NyIaAAK
Lat Location
(32.87141474120614000,-96.78789332739487000)
21-00503854
Service Request Number: 21-00503854 • Address: 8069 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00503854
Address
8069 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-17T23:59:00.000
Status
Closed
Created Date
2021-06-03T15:34:33.000
Update Date
2023-06-09T00:53:41.000
Closed Date
2021-06-17T17:39:00.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000mj6YFAAY
Lat Location
(32.71985994997655000,-96.68349890211833000)
26-00150160
Service Request Number: 26-00150160 • Address: 15150 WILDVINE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00150160
Address
15150 WILDVINE DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T21:32:21.000
Update Date
2026-05-06T15:43:48.000
Closed Date
2026-05-06T15:43:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hMaQ9AAK
Lat Location
(32.95623804174590500,-96.78189633963150000)
26-00278129
Service Request Number: 26-00278129 • Address: 318 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00278129
Address
318 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-02T23:59:00.000
Status
Closed
Created Date
2026-06-25T09:59:55.000
Update Date
2026-06-28T15:52:07.000
Closed Date
2026-06-26T15:51:46.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yJFt8AAG
Lat Location
(32.74757639416605000,-96.84392845710909000)
26-00308865
Service Request Number: 26-00308865 • Address: 1340 DOWDY FERRY RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00308865
Address
1340 DOWDY FERRY RD, DALLAS, TX, 75217
City Council District
8
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-28T23:59:00.000
Status
Closed
Created Date
2026-07-14T11:52:19.000
Update Date
2026-07-16T21:17:47.000
Closed Date
2026-07-16T08:18:32.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022TvbpAAC
Lat Location
(32.69586531058758500,-96.67827037966991000)
23-00071871
Service Request Number: 23-00071871 • Address: 2734 EXETER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00071871
Address
2734 EXETER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T13:32:45.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-03-06T10:01:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005AXO7AAO
Lat Location
(32.70680709365391000,-96.77934222223044000)
24-00481419
Service Request Number: 24-00481419 • Address: 1900 CADDO ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00481419
Address
1900 CADDO ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-10T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-03T18:01:32.000
Update Date
2024-10-04T22:16:53.000
Closed Date
2024-10-04T22:16:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BfS8ZAAV
Lat Location
(32.80027012318610000,-96.78688535231136000)
26-00203085
Service Request Number: 26-00203085 • Address: 1227 HAINES AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00203085
Address
1227 HAINES AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-12T12:32:39.000
Update Date
2026-05-14T15:40:19.000
Closed Date
2026-05-14T15:39:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oULuXAAW
Lat Location
(32.75819442260375000,-96.82827487749147000)
22-00124861
Service Request Number: 22-00124861 • Address: 523 N MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00124861
Address
523 N MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-02T11:59:03.000
Update Date
2023-06-08T23:08:58.000
Closed Date
2022-04-02T16:48:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001iEaLAAU
Lat Location
(32.75404741029977600,-96.81582031780580000)
23-00422904
Service Request Number: 23-00422904 • Address: ELSIE FAYE HEGGINS ST & MYRTLE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00422904
Address
ELSIE FAYE HEGGINS ST & MYRTLE ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Head Turn (Conflicting) - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-15T23:59:00.000
Status
Closed
Created Date
2023-09-11T14:49:30.000
Update Date
2026-08-07T14:34:38.000
Closed Date
2023-09-29T10:40:27.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006GqQCAA0
Lat Location
(32.75491621774846600,-96.75460722921255000)
26-00094352
Service Request Number: 26-00094352 • Address: 4140 PLUTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094352
Address
4140 PLUTO ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:36:58.000
Update Date
2026-03-09T11:40:37.000
Closed Date
2026-03-09T11:40:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aYrxYAAS
Lat Location
(32.79223104352773500,-96.89097062425137000)
21-00442834
Service Request Number: 21-00442834 • Address: 9524 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442834
Address
9524 MILITARY PKWY, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:55:16.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-07-22T15:27:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6aCAAS
Lat Location
(32.76820208101662000,-96.65917379435984000)
23-00350753
Service Request Number: 23-00350753 • Address: 1402 MOUNTAIN LAKE RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00350753
Address
1402 MOUNTAIN LAKE RD, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-31T08:43:19.000
Update Date
2023-07-31T08:58:36.000
Closed Date
2023-07-31T08:58:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000615kHAAQ
Lat Location
(32.72124714446220400,-96.84466276749482000)
26-00094659
Service Request Number: 26-00094659 • Address: 200 SHORT BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00094659
Address
200 SHORT BLVD, DALLAS, TX, 75232
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:25:16.000
Update Date
2026-03-09T14:46:39.000
Closed Date
2026-03-09T14:46:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acfwAAAQ
Lat Location
(32.68571217906168000,-96.82578026184865000)
21-00442933
Service Request Number: 21-00442933 • Address: 2355 HEALEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00442933
Address
2355 HEALEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:05:49.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T15:05:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA73OAAS
Lat Location
(32.82454383139025000,-96.67576301600276000)
26-00208635
Service Request Number: 26-00208635 • Address: 3910 AVONDALE AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00208635
Address
3910 AVONDALE AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:39:40.000
Update Date
2026-05-15T09:30:19.000
Closed Date
2026-05-15T09:30:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p9jGDAAY
Lat Location
(32.81760191693946600,-96.80720670774087000)
22-00226986
Service Request Number: 22-00226986 • Address: 643 BAYSHORE PL, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00226986
Address
643 BAYSHORE PL, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-05-27T09:38:14.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-06-01T09:52:10.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002KXMhAAO
Lat Location
(32.70158663862929400,-96.65162829966800000)
25-00319995
Service Request Number: 25-00319995 • Address: 2651 SEARCY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00319995
Address
2651 SEARCY DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-03T21:57:11.000
Update Date
2025-07-11T16:18:15.000
Closed Date
2025-07-11T15:32:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ozmMHAAY
Lat Location
(32.72741335023919000,-96.86273796266167000)
26-00200320
Service Request Number: 26-00200320 • Address: 3130 ENCINO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00200320
Address
3130 ENCINO DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T09:11:10.000
Update Date
2026-05-15T10:29:59.000
Closed Date
2026-05-15T10:29:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o8wUXAAY
Lat Location
(32.84800521605185000,-96.66260092978024000)
23-00336505
Service Request Number: 23-00336505 • Address: 7222 BRENNANS PL, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00336505
Address
7222 BRENNANS PL, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-22T08:28:51.000
Update Date
2023-07-24T09:18:25.000
Closed Date
2023-07-24T09:18:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005yDGSAA2
Lat Location
(32.84043121682351000,-96.73670747897488000)
21-00078089
Service Request Number: 21-00078089 • Address: 8325 KINGSFIELD RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00078089
Address
8325 KINGSFIELD RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-26T13:00:39.000
Update Date
2023-06-09T02:40:11.000
Closed Date
2021-03-03T13:08:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000fd2XGAAY
Lat Location
(32.70468853101522000,-96.67839869112802000)
25-00041528
Service Request Number: 25-00041528 • Address: 714 PIERCE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00041528
Address
714 PIERCE ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-10T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:48:05.000
Update Date
2025-02-07T11:35:13.000
Closed Date
2025-02-07T11:35:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SV0oQAAT
Lat Location
(32.73902790794783600,-96.86596813739075000)
26-00083352
Service Request Number: 26-00083352 • Address: 15245 SEGOVIA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00083352
Address
15245 SEGOVIA DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T14:37:58.000
Update Date
2026-03-09T16:09:19.000
Closed Date
2026-03-09T15:23:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZBy0zAAD
Lat Location
(32.95671612831590400,-96.80792750672722000)
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