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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00435556
Service Request Number: 25-00435556 • Address: 2656 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435556
Address
2656 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:54:48.000
Update Date
2025-09-29T16:25:49.000
Closed Date
2025-09-29T16:25:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010C1kcAAC
Lat Location
(32.71007399899689000,-96.78479487190238000)
26-00092183
Service Request Number: 26-00092183 • Address: 9713 SUMMERWOOD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00092183
Address
9713 SUMMERWOOD CIR, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:51:44.000
Update Date
2026-03-09T11:14:28.000
Closed Date
2026-03-09T11:14:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aLXWnAAO
Lat Location
(32.90467298356017000,-96.71949407240318000)
23-00560345
Service Request Number: 23-00560345 • Address: 2807 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00560345
Address
2807 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-12-28T00:59:00.000
Status
Closed
Created Date
2023-12-12T09:34:40.000
Update Date
2023-12-14T17:00:54.000
Closed Date
2023-12-14T17:00:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000006q91yAAA
Lat Location
(32.79800902283739000,-96.80389776100768000)
25-00380868
Service Request Number: 25-00380868 • Address: 4625 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00380868
Address
4625 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-11T18:59:00.000
Status
Closed
Created Date
2025-08-07T13:03:51.000
Update Date
2025-08-08T07:16:52.000
Closed Date
2025-08-08T07:16:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v5n5lAAA
Lat Location
(32.82373721064049000,-96.78881257015522000)
23-00270030
Service Request Number: 23-00270030 • Address: 2914 BRITTON AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00270030
Address
2914 BRITTON AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - PBW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2023-08-18T23:59:00.000
Status
Closed
Created Date
2023-06-14T16:51:36.000
Update Date
2026-08-07T12:57:56.000
Closed Date
2023-08-03T05:13:27.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000005lL1QAAU
Lat Location
(32.71135521518216000,-96.80658140781681000)
21-00423294
Service Request Number: 21-00423294 • Address: 13525 FLOYD CIR, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
21-00423294
Address
13525 FLOYD CIR, DALLAS, TX, 75243
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-13T23:59:00.000
Status
Closed
Created Date
2021-05-11T18:57:57.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-12T20:37:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000leRgXAAU
Lat Location
(32.93147677096186000,-96.74468471011663000)
25-00407348
Service Request Number: 25-00407348 • Address: 10403 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00407348
Address
10403 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:31:41.000
Update Date
2025-08-28T11:30:49.000
Closed Date
2025-08-28T11:30:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xYS4kAAG
Lat Location
(32.83677316952581000,-96.66615493709992000)
22-00173017
Service Request Number: 22-00173017 • Address: 2608 ELM ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
22-00173017
Address
2608 ELM ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-02T00:29:06.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-02T00:32:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000227IcAAI
Lat Location
(32.78402250560641600,-96.78616838093116000)
26-00153269
Service Request Number: 26-00153269 • Address: 11412 WYATT ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00153269
Address
11412 WYATT ST, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T13:33:43.000
Update Date
2026-04-14T16:17:03.000
Closed Date
2026-04-14T16:17:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hhwM2AAI
Lat Location
(32.85225581472682000,-96.68277110338171000)
26-00093865
Service Request Number: 26-00093865 • Address: N MASTERS DR & SCYENE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00093865
Address
N MASTERS DR & SCYENE RD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:57:32.000
Update Date
2026-03-09T09:45:52.000
Closed Date
2026-03-09T09:45:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWzUZAA0
Lat Location
(32.76238325646680000,-96.64819812537444000)
23-00333331
Service Request Number: 23-00333331 • Address: 7676 S WESTMORELAND RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00333331
Address
7676 S WESTMORELAND RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-23T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:24:48.000
Update Date
2023-07-20T16:03:09.000
Closed Date
2023-07-20T16:03:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005xPB2AAM
Lat Location
(32.65142439544701000,-96.88715129651473000)
25-00574667
Service Request Number: 25-00574667 • Address: 1600 SEABREEZE DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
25-00574667
Address
1600 SEABREEZE DR, DALLAS, TX, 75051
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-20T00:59:00.000
Status
Closed
Created Date
2025-12-06T20:24:21.000
Update Date
2026-05-15T13:12:00.000
Closed Date
2026-05-15T13:10:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001IHhk1AAD
Lat Location
(32.72364530047282500,-96.97650654547172000)
26-00095112
Service Request Number: 26-00095112 • Address: 2724 ALCO AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00095112
Address
2724 ALCO AVE, DALLAS, TX, 75211
City Council District
1
Department
Planning & Development Department
Service Request Type
Building Permits Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T16:48:54.000
Update Date
2026-03-09T16:07:59.000
Closed Date
2026-03-09T16:07:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001af3j9AAA
Lat Location
(32.74601632128124000,-96.86294595446620000)
26-00137808
Service Request Number: 26-00137808 • Address: 3934 ROBERTS AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00137808
Address
3934 ROBERTS AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T11:23:09.000
Update Date
2026-07-24T12:33:53.000
Closed Date
2026-07-24T12:33:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fpnzVAAQ
Lat Location
(32.76584861144842600,-96.75542827095684000)
26-00209721
Service Request Number: 26-00209721 • Address: 916 CEDARVALE CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00209721
Address
916 CEDARVALE CT, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:45:34.000
Update Date
2026-05-15T16:56:16.000
Closed Date
2026-05-15T16:56:06.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pHlZNAA0
Lat Location
(32.72805248659160000,-96.64756787419445000)
22-00275293
Service Request Number: 22-00275293 • Address: 1924 PASSION DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00275293
Address
1924 PASSION DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-07T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:17:08.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-06T11:23:23.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jo5cAAA
Lat Location
(32.67554856211725000,-96.64743031410094000)
23-00432452
Service Request Number: 23-00432452 • Address: 4700 WIMBELTON WAY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00432452
Address
4700 WIMBELTON WAY, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-20T00:32:32.000
Status
Closed
Created Date
2023-09-18T00:32:33.000
Update Date
2023-09-18T02:07:45.000
Closed Date
2023-09-18T02:07:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006JFT9AAO
Lat Location
(32.77816968005837600,-96.68707928694100000)
26-00156103
Service Request Number: 26-00156103 • Address: FOREST LN & PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00156103
Address
FOREST LN & PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:38:17.000
Update Date
2026-04-21T14:38:14.000
Closed Date
2026-04-21T14:38:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i3Ak9AAE
Lat Location
(32.90941373862515000,-96.80412639024743000)
25-00214360
Service Request Number: 25-00214360 • Address: 2808 DAYBREAK DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00214360
Address
2808 DAYBREAK DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-09T09:32:01.000
Update Date
2025-05-23T12:04:28.000
Closed Date
2025-05-23T12:04:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gkFNFAA2
Lat Location
(32.99438930915180600,-96.86712527970563000)
26-00094347
Service Request Number: 26-00094347 • Address: 2618 S VERNON AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00094347
Address
2618 S VERNON AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:35:35.000
Update Date
2026-03-09T16:19:54.000
Closed Date
2026-03-09T16:19:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aZptfAAC
Lat Location
(32.71934586867755000,-96.83723849840506000)
21-00550624
Service Request Number: 21-00550624 • Address: 4639 ALLENCREST LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
21-00550624
Address
4639 ALLENCREST LN, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-21T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:13:14.000
Update Date
2023-06-12T01:22:12.000
Closed Date
2021-06-23T11:59:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000n1doMAAQ
Lat Location
(32.91109252541985000,-96.82889561991370000)
25-00290656
Service Request Number: 25-00290656 • Address: 5343 ASH LN, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00290656
Address
5343 ASH LN, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-06-18T12:02:30.000
Update Date
2026-03-09T11:47:33.000
Closed Date
2026-03-09T11:47:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mYeAgAAK
Lat Location
(32.79567479837130000,-96.75533618737911000)
26-00094350
Service Request Number: 26-00094350 • Address: 1354 OLD JAMESTOWN AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00094350
Address
1354 OLD JAMESTOWN AVE, DALLAS, TX, 75217
City Council District
5
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T15:19:50.000
Update Date
2026-03-09T11:36:47.000
Closed Date
2026-03-09T11:36:45.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aaAhzAAE
Lat Location
(32.73664684814682600,-96.64533935527842000)
26-00339923
Service Request Number: 26-00339923 • Address: 6741 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00339923
Address
6741 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-05T23:59:00.000
Status
Closed
Created Date
2026-08-01T17:52:01.000
Update Date
2026-08-08T16:16:17.000
Closed Date
2026-08-06T16:15:23.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000026gvOnAAI
Lat Location
(32.86688508595886000,-96.76721004339555000)
25-00064397
Service Request Number: 25-00064397 • Address: 10417 WOOD DALE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00064397
Address
10417 WOOD DALE DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-13T11:38:49.000
Update Date
2025-02-24T11:45:22.000
Closed Date
2025-02-24T11:45:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000UTGjFAAX
Lat Location
(32.83726414349743500,-96.68756801243751000)
23-00336509
Service Request Number: 23-00336509 • Address: 2350 CLIFF TEEN CT, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00336509
Address
2350 CLIFF TEEN CT, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-22T08:31:10.000
Update Date
2023-07-22T09:27:27.000
Closed Date
2023-07-22T09:27:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005yDMhAAM
Lat Location
(32.71260500044902000,-96.85614161335401000)
26-00090232
Service Request Number: 26-00090232 • Address: 10110 SHADY OAK LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00090232
Address
10110 SHADY OAK LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:37:29.000
Update Date
2026-03-09T15:33:29.000
Closed Date
2026-03-09T15:33:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a6DX9AAM
Lat Location
(32.88474812468662400,-96.85950175091330000)
26-00208002
Service Request Number: 26-00208002 • Address: 10001 N CENTRAL SERV SB, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00208002
Address
10001 N CENTRAL SERV SB, DALLAS, TX, 75230
City Council District
11
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
In Progress
Created Date
2026-05-14T17:03:48.000
Update Date
2026-05-15T08:00:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p4YN0AAM
Lat Location
(32.88336390768484000,-96.77070540321448000)
24-00552655
Service Request Number: 24-00552655 • Address: 2400 OATES DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00552655
Address
2400 OATES DR, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-12-18T18:59:00.000
Status
Closed
Created Date
2024-11-15T14:47:53.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-11-18T12:00:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000J5epxAAB
Lat Location
(32.82132942482522000,-96.67451567077940000)
25-00396129
Service Request Number: 25-00396129 • Address: 10416 LAS BRISAS DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00396129
Address
10416 LAS BRISAS DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-08-19T23:59:00.000
Status
Closed
Created Date
2025-08-16T09:53:12.000
Update Date
2025-08-16T16:15:39.000
Closed Date
2025-08-16T16:15:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000wWZk6AAG
Lat Location
(32.91621353894337400,-96.70581387242460000)
20-01051017
Service Request Number: 20-01051017 • Address: 13862 BROOKGREEN DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
20-01051017
Address
13862 BROOKGREEN DR, DALLAS, TX, 75240
City Council District
11
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-05T00:59:00.000
Status
Closed
Created Date
2020-10-21T09:16:56.000
Update Date
2023-06-09T03:41:33.000
Closed Date
2020-10-21T10:59:03.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000aUQTQAA4
Lat Location
(32.93348497309831000,-96.76555239401347000)
25-00491346
Service Request Number: 25-00491346 • Address: N EDGEFIELD AVE & KESSLER PKWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00491346
Address
N EDGEFIELD AVE & KESSLER PKWY, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-24T23:59:00.000
Status
Closed
Created Date
2025-10-09T13:52:04.000
Update Date
2026-05-15T13:18:03.000
Closed Date
2026-05-15T13:17:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000015SMBtAAO
Lat Location
(32.76193169837473000,-96.84353474039261000)
21-00443015
Service Request Number: 21-00443015 • Address: 230 W SANER AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00443015
Address
230 W SANER AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:14:34.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-20T10:22:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA7SmAAK
Lat Location
(32.71301824718121000,-96.82541526493401000)
24-00077242
Service Request Number: 24-00077242 • Address: 6010 ROCK GARDEN TRL, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
24-00077242
Address
6010 ROCK GARDEN TRL, DALLAS, TX, 75232
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-05T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:19:49.000
Update Date
2024-02-22T09:21:01.000
Closed Date
2024-02-22T09:21:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007HgGOAA0
Lat Location
(32.67457677892226000,-96.83418144118431000)
23-00007617
Service Request Number: 23-00007617 • Address: 3230 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00007617
Address
3230 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-05T13:34:38.000
Update Date
2023-06-07T01:54:45.000
Closed Date
2023-01-06T11:15:39.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000004h3Z3AAI
Lat Location
(32.70740972084779000,-96.80677916627141000)
26-00190999
Service Request Number: 26-00190999 • Address: 2624 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00190999
Address
2624 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T11:27:19.000
Update Date
2026-05-15T08:59:11.000
Closed Date
2026-05-15T08:13:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001mzBDlAAM
Lat Location
(32.64953535327677000,-96.77910681496144000)
24-00043908
Service Request Number: 24-00043908 • Address: 241 WOODMONT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00043908
Address
241 WOODMONT DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-29T16:49:56.000
Update Date
2024-01-30T16:08:05.000
Closed Date
2024-01-30T16:08:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079SraAAE
Lat Location
(32.71570665949979000,-96.70514183749616000)
21-00473850
Service Request Number: 21-00473850 • Address: 7126 FILLMORE DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00473850
Address
7126 FILLMORE DR, DALLAS, TX, 75235
City Council District
2
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-31T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:47:34.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2021-05-26T13:49:33.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOwHVAA0
Lat Location
(32.83133823002617000,-96.84985135876988000)
26-00089467
Service Request Number: 26-00089467 • Address: 306 S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00089467
Address
306 S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T15:29:06.000
Update Date
2026-03-09T09:38:12.000
Closed Date
2026-03-09T08:51:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZzUhFAAV
Lat Location
(32.74308140201923000,-96.85258193064178000)
22-00139376
Service Request Number: 22-00139376 • Address: 3020 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00139376
Address
3020 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-05-11T23:59:00.000
Status
Closed
Created Date
2022-04-11T16:18:38.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-04-12T23:00:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001nYxJAAU
Lat Location
(32.71078118839456000,-96.77338783384242000)
25-00467615
Service Request Number: 25-00467615 • Address: 2724 CAMEL CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00467615
Address
2724 CAMEL CT, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-09-28T23:59:00.000
Status
Closed
Created Date
2025-09-25T20:12:06.000
Update Date
2025-09-27T14:33:41.000
Closed Date
2025-09-27T14:33:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000137iLRAAY
Lat Location
(32.67582756369292000,-96.77645148507655000)
24-00542831
Service Request Number: 24-00542831 • Address: 2327 VOLGA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00542831
Address
2327 VOLGA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-11-12T18:59:00.000
Status
Closed
Created Date
2024-11-09T19:32:42.000
Update Date
2024-11-09T19:33:03.000
Closed Date
2024-11-09T19:32:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000IEo7RAAT
Lat Location
(32.70466978294969000,-96.79015010581082000)
26-00155471
Service Request Number: 26-00155471 • Address: 6850 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00155471
Address
6850 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-04-14T13:02:57.000
Update Date
2026-04-14T14:06:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hyw9VAAQ
Lat Location
(32.66598973810061000,-96.89115037372910000)
23-00025452
Service Request Number: 23-00025452 • Address: MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00025452
Address
MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-19T00:59:00.000
Status
Closed
Created Date
2023-01-15T16:00:54.000
Update Date
2023-06-07T01:50:36.000
Closed Date
2023-01-15T16:17:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004oRdFAAU
Lat Location
(32.88021381185241000,-96.83857048400560000)
25-00010755
Service Request Number: 25-00010755 • Address: 4333 WYOMING ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00010755
Address
4333 WYOMING ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-08T14:40:22.000
Update Date
2025-01-14T14:13:15.000
Closed Date
2025-01-14T14:13:14.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00000PckMoAAJ
Lat Location
(32.71412805415959000,-96.89034205673754000)
21-00209709
Service Request Number: 21-00209709 • Address: ELAM RD & PEMBERTON HILL RD, DALLAS, TX, 75217 • City Council District: 7
Service Request Number
21-00209709
Address
ELAM RD & PEMBERTON HILL RD, DALLAS, TX, 75217
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-12T00:59:00.000
Status
Closed
Created Date
2021-03-09T10:38:42.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-09T16:30:11.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZf1cAAC
Lat Location
(32.71979797565679600,-96.71778742857781000)
26-00192413
Service Request Number: 26-00192413 • Address: 4298 SUMMIT RIDGE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00192413
Address
4298 SUMMIT RIDGE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T06:03:35.000
Update Date
2026-05-15T14:50:15.000
Closed Date
2026-05-15T14:50:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nC2B3AAK
Lat Location
(32.69290443065814600,-96.81478800264811000)
23-00455348
Service Request Number: 23-00455348 • Address: 2708 FELICIA CT, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00455348
Address
2708 FELICIA CT, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-10-04T23:59:00.000
Status
Closed
Created Date
2023-10-02T07:36:13.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-10-02T08:17:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006OYIOAA4
Lat Location
(32.81605279780349000,-96.68488920269320000)
24-00611689
Service Request Number: 24-00611689 • Address: PLANO RD & WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00611689
Address
PLANO RD & WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-15T00:59:00.000
Status
Closed
Created Date
2024-12-30T08:57:53.000
Update Date
2025-01-23T08:24:48.000
Closed Date
2025-01-23T08:24:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OPuZ5AAL
Lat Location
(32.87898844610121000,-96.70054484991103000)
21-00172000
Service Request Number: 21-00172000 • Address: 3811 FORTUNE LN, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00172000
Address
3811 FORTUNE LN, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T13:28:20.000
Update Date
2023-06-09T02:17:07.000
Closed Date
2021-04-07T10:57:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hla8XAAQ
Lat Location
(32.69840495522760000,-96.81588798754950000)
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