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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00572144
Service Request Number: 24-00572144 • Address: 5910 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00572144
Address
5910 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Homeless Meal Event - CCS
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-06T18:59:00.000
Status
Closed
Created Date
2024-11-30T15:41:20.000
Update Date
2024-12-09T17:29:08.000
Closed Date
2024-12-09T17:29:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L3zndAAB
Lat Location
(32.82757577938019000,-96.83307766818622000)
26-00148044
Service Request Number: 26-00148044 • Address: 2437 OATES DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00148044
Address
2437 OATES DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T16:17:15.000
Update Date
2026-04-14T16:32:51.000
Closed Date
2026-04-14T16:32:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001h6MNxAAM
Lat Location
(32.82169350249895000,-96.67377884316815000)
24-00290392
Service Request Number: 24-00290392 • Address: 1514 DALVIEW AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00290392
Address
1514 DALVIEW AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-18T23:59:00.000
Status
Closed
Created Date
2024-06-15T13:56:13.000
Update Date
2024-06-15T15:02:42.000
Closed Date
2024-06-15T15:02:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z00000855ocAAA
Lat Location
(32.73151317206317000,-96.78889255765161000)
26-00081318
Service Request Number: 26-00081318 • Address: 5115 E R L THORNTON FWY WB, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00081318
Address
5115 E R L THORNTON FWY WB, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-02-28T23:18:44.000
Update Date
2026-03-09T09:20:30.000
Closed Date
2026-03-09T09:20:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yw2YRAAZ
Lat Location
(32.79134072917539600,-96.75353085861578000)
25-00601748
Service Request Number: 25-00601748 • Address: 1929 LAS CRUCES LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00601748
Address
1929 LAS CRUCES LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-01-03T00:59:00.000
Status
Closed
Created Date
2025-12-28T21:04:03.000
Update Date
2025-12-29T18:05:05.000
Closed Date
2025-12-29T18:05:04.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001M9D47AAF
Lat Location
(32.74514610738536000,-96.69322105970814000)
26-00154346
Service Request Number: 26-00154346 • Address: 4291 S CREST HAVEN RD, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00154346
Address
4291 S CREST HAVEN RD, DALLAS, TX, 75209
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed
Created Date
2026-04-14T07:19:46.000
Update Date
2026-04-14T08:56:15.000
Closed Date
2026-04-14T08:56:15.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hrrHpAAI
Lat Location
(32.85078638476339600,-96.83673759628864000)
23-00426159
Service Request Number: 23-00426159 • Address: N VAN BUREN AVE & FOURAKER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00426159
Address
N VAN BUREN AVE & FOURAKER ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-13T10:44:35.000
Update Date
2026-08-07T14:04:36.000
Closed Date
2023-09-14T06:43:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006HcxlAAC
Lat Location
(32.74985068166987000,-96.83426838501880000)
24-00177861
Service Request Number: 24-00177861 • Address: 4748 GRAMERCY OAKS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00177861
Address
4748 GRAMERCY OAKS DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-18T07:32:43.000
Update Date
2024-04-25T17:08:41.000
Closed Date
2024-04-25T17:08:41.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007hUXSAA2
Lat Location
(33.01050772127780000,-96.82624167587876000)
25-00261911
Service Request Number: 25-00261911 • Address: 4213 DICKASON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00261911
Address
4213 DICKASON AVE, DALLAS, TX, 75219
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-10T23:59:00.000
Status
Closed
Created Date
2025-06-03T17:59:12.000
Update Date
2025-06-09T08:19:10.000
Closed Date
2025-06-09T08:19:10.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kMiv0AAC
Lat Location
(32.81105205767123000,-96.81380764971873000)
22-00195076
Service Request Number: 22-00195076 • Address: 4103 FORTUNE LN, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00195076
Address
4103 FORTUNE LN, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-13T03:57:55.000
Update Date
2023-06-08T23:07:39.000
Closed Date
2022-05-14T16:41:55.000
Priority
Priority
Method Received Description
API
Unique Key
5008z00000293bZAAQ
Lat Location
(32.69474090244747000,-96.81593922446116000)
26-00353035
Service Request Number: 26-00353035 • Address: 2901 INDIANA ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00353035
Address
2901 INDIANA ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-10T10:34:53.000
Update Date
2026-08-10T15:06:37.000
Closed Date
2026-08-10T15:06:37.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028ZCn7AAG
Lat Location
(32.78565858277592000,-96.78273491829522000)
22-00263390
Service Request Number: 22-00263390 • Address: 4618 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00263390
Address
4618 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-22T12:09:10.000
Update Date
2023-06-08T23:15:27.000
Closed Date
2022-06-25T14:18:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002f3Y8AAI
Lat Location
(32.68782556874172000,-96.81282865068930000)
26-00093203
Service Request Number: 26-00093203 • Address: 1296 HAWLEY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093203
Address
1296 HAWLEY LN, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:37:19.000
Update Date
2026-03-09T17:06:28.000
Closed Date
2026-03-09T17:06:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRWMlAAO
Lat Location
(32.73408168115821000,-96.67307463131247000)
22-00044571
Service Request Number: 22-00044571 • Address: 3631 BRANDON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00044571
Address
3631 BRANDON ST, DALLAS, TX, 75211
City Council District
1
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-02-19T00:59:00.000
Status
Closed
Created Date
2022-02-04T14:06:46.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-16T15:29:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001KiQyAAK
Lat Location
(32.73128106496120000,-96.88041714845748000)
26-00087390
Service Request Number: 26-00087390 • Address: 1122 E 11TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00087390
Address
1122 E 11TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:27:44.000
Update Date
2026-03-09T11:49:15.000
Closed Date
2026-03-09T11:03:34.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zjw6PAAR
Lat Location
(32.74662294295582000,-96.80737639355884000)
21-00933287
Service Request Number: 21-00933287 • Address: 5969 HIGHLAND VILLAGE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00933287
Address
5969 HIGHLAND VILLAGE DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-05T15:10:53.000
Status
Closed
Created Date
2021-11-02T15:10:46.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-02T18:05:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tOkUKAA0
Lat Location
(32.67463920264752600,-96.76283761239520000)
26-00368470
Service Request Number: 26-00368470 • Address: 6929 CASA LOMA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00368470
Address
6929 CASA LOMA AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-19T10:34:45.000
Update Date
2026-09-03T14:54:49.000
Closed Date
2026-09-03T14:54:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002AswGMAAZ
Lat Location
(32.81324347559909400,-96.73993582777777000)
24-00360630
Service Request Number: 24-00360630 • Address: 10539 L B J FWY WB, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00360630
Address
10539 L B J FWY WB, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:04:01.000
Update Date
2024-07-30T23:16:26.000
Closed Date
2024-07-30T23:16:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002A2FVAA0
Lat Location
(32.88738932627427400,-96.70320430006040000)
26-00149838
Service Request Number: 26-00149838 • Address: 2505 FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00149838
Address
2505 FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T16:29:21.000
Update Date
2026-04-14T10:02:09.000
Closed Date
2026-04-14T09:16:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJ1nBAAS
Lat Location
(32.75932199763243000,-96.86289904299421000)
22-00033152
Service Request Number: 22-00033152 • Address: 6323 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00033152
Address
6323 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-02-10T00:59:00.000
Status
Closed (Duplicate)
Created Date
2022-01-26T15:42:30.000
Update Date
2023-06-08T23:43:45.000
Closed Date
2022-01-28T12:14:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000wSmYrAAK
Lat Location
(32.78039820390841000,-96.92198587952777000)
26-00156415
Service Request Number: 26-00156415 • Address: 5521 WINTON ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00156415
Address
5521 WINTON ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T20:37:25.000
Update Date
2026-04-14T21:30:24.000
Closed Date
2026-04-14T21:30:08.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i5WiAAAU
Lat Location
(32.83573991120547000,-96.77349663242630000)
26-00352004
Service Request Number: 26-00352004 • Address: 1716 HOMELAND ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00352004
Address
1716 HOMELAND ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-09T13:32:50.000
Update Date
2026-08-11T18:15:11.000
Closed Date
2026-08-09T18:14:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028R68XAAS
Lat Location
(32.78759065177702000,-96.84700450501623000)
25-00480078
Service Request Number: 25-00480078 • Address: 411 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00480078
Address
411 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed
Created Date
2025-10-02T16:12:32.000
Update Date
2026-05-15T13:19:08.000
Closed Date
2026-05-15T13:18:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014DHmfAAG
Lat Location
(32.85834496596339000,-96.70610933206568000)
22-00116715
Service Request Number: 22-00116715 • Address: 3626 S TYLER ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00116715
Address
3626 S TYLER ST, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-11T23:59:00.000
Status
Closed
Created Date
2022-03-28T16:38:54.000
Update Date
2023-06-08T22:57:10.000
Closed Date
2022-03-30T15:27:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001enYwAAI
Lat Location
(32.69937843670048500,-96.83703639008898000)
25-00249933
Service Request Number: 25-00249933 • Address: BELT LINE RD & PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00249933
Address
BELT LINE RD & PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-03T23:59:00.000
Status
Closed
Created Date
2025-05-28T15:34:55.000
Update Date
2025-05-30T08:53:15.000
Closed Date
2025-05-30T08:53:08.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000jRqtTAAS
Lat Location
(32.95406749671726500,-96.80420262589234000)
21-00951756
Service Request Number: 21-00951756 • Address: S EDGEFIELD AVE & LANSFORD AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00951756
Address
S EDGEFIELD AVE & LANSFORD AVE, DALLAS, TX, 75224
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-20T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:38:21.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-16T19:35:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000tR3rCAAS
Lat Location
(32.73089973329123000,-96.84430953467748000)
20-01191208
Service Request Number: 20-01191208 • Address: 12256 CENTER COURT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
20-01191208
Address
12256 CENTER COURT DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-17T00:59:00.000
Status
Closed
Created Date
2020-12-09T15:44:06.000
Update Date
2023-06-09T03:18:04.000
Closed Date
2020-12-10T17:27:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bNNlyAAG
Lat Location
(32.91405533868144000,-96.73029788075263000)
25-00105506
Service Request Number: 25-00105506 • Address: 4606 MATILDA ST, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00105506
Address
4606 MATILDA ST, DALLAS, TX, 75206
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-12T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:58:11.000
Update Date
2025-03-11T19:04:32.000
Closed Date
2025-03-11T19:04:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3PcfAAF
Lat Location
(32.84348075244976400,-96.76755956050906000)
26-00093978
Service Request Number: 26-00093978 • Address: 5454 AMESBURY DR, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00093978
Address
5454 AMESBURY DR, DALLAS, TX, 75206
City Council District
9
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:44:49.000
Update Date
2026-03-09T13:16:58.000
Closed Date
2026-03-09T13:16:40.000
Outcome
Request Referred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aY2WpAAK
Lat Location
(32.85356562458279000,-96.76421812686486000)
25-00085010
Service Request Number: 25-00085010 • Address: 3116 PONDER DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00085010
Address
3116 PONDER DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-06T18:59:00.000
Status
Closed
Created Date
2025-02-27T09:27:38.000
Update Date
2025-03-05T09:50:17.000
Closed Date
2025-03-05T09:50:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WNhkDAAT
Lat Location
(32.88413870086572000,-96.87361482963661000)
24-00394392
Service Request Number: 24-00394392 • Address: 16831 THOMAS CHAPEL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00394392
Address
16831 THOMAS CHAPEL DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-08-19T23:59:00.000
Status
Closed
Created Date
2024-08-14T10:47:49.000
Update Date
2024-08-14T16:31:47.000
Closed Date
2024-08-14T16:31:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000004Xr4sAAC
Lat Location
(32.98140383648100000,-96.78533277325063000)
21-00818760
Service Request Number: 21-00818760 • Address: 10300 CYMBAL DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00818760
Address
10300 CYMBAL DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-09-13T23:59:00.000
Status
Closed
Created Date
2021-09-04T21:13:45.000
Update Date
2023-06-09T00:23:53.000
Closed Date
2021-09-15T16:39:08.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000qtqoXAAQ
Lat Location
(32.73668229211631000,-96.64766024802432000)
26-00290463
Service Request Number: 26-00290463 • Address: 506 S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00290463
Address
506 S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-07-02T08:58:38.000
Update Date
2026-07-04T11:55:12.000
Closed Date
2026-07-02T11:54:52.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001zvK4rAAE
Lat Location
(32.74075800066924000,-96.87398987709776000)
26-00208597
Service Request Number: 26-00208597 • Address: 5998 BRYAN PKWY, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00208597
Address
5998 BRYAN PKWY, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:23:59.000
Update Date
2026-05-15T21:03:45.000
Closed Date
2026-05-15T21:03:34.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pAPDlAAO
Lat Location
(32.80813502067345000,-96.76444351250005000)
21-00172893
Service Request Number: 21-00172893 • Address: 2618 OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00172893
Address
2618 OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2021-02-28T00:59:00.000
Status
Closed
Created Date
2021-02-25T15:59:44.000
Update Date
2023-06-09T02:17:17.000
Closed Date
2021-02-25T16:53:41.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000hlgDmAAI
Lat Location
(32.80547864225821500,-96.81268032870537000)
23-00210450
Service Request Number: 23-00210450 • Address: 1855 BICKERS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00210450
Address
1855 BICKERS ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T10:43:01.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-17T14:20:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c1AsAAI
Lat Location
(32.78710382284133000,-96.84923529256848000)
26-00266042
Service Request Number: 26-00266042 • Address: 9335 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00266042
Address
9335 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-18T07:29:20.000
Update Date
2026-06-18T10:29:46.000
Closed Date
2026-06-18T10:29:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wMkGnAAK
Lat Location
(32.90937933807619000,-96.73820241323168000)
21-01000545
Service Request Number: 21-01000545 • Address: 4528 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-01000545
Address
4528 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-28T11:51:59.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-29T17:41:52.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000vIYoRAAW
Lat Location
(32.85211804594320000,-96.83244970062754000)
22-00564879
Service Request Number: 22-00564879 • Address: 941 GREEN COVE LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
22-00564879
Address
941 GREEN COVE LN, DALLAS, TX, 75232
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T22:09:17.000
Update Date
2023-06-08T01:52:52.000
Closed Date
2023-01-05T17:36:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004cWaIAAU
Lat Location
(32.68443133254891000,-96.83846783274515000)
24-00045942
Service Request Number: 24-00045942 • Address: 1514 SOUTHERLAND AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00045942
Address
1514 SOUTHERLAND AVE, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-03T00:59:00.000
Status
Closed
Created Date
2024-01-30T16:12:51.000
Update Date
2024-02-01T09:46:29.000
Closed Date
2024-02-01T09:46:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079zEyAAI
Lat Location
(32.72040655223669000,-96.80241029080248000)
24-00534329
Service Request Number: 24-00534329 • Address: 9642 HILLDALE DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00534329
Address
9642 HILLDALE DR, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-04T16:34:20.000
Update Date
2024-11-05T15:40:18.000
Closed Date
2024-11-05T14:54:40.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HLQowAAH
Lat Location
(32.88948060305731000,-96.73479170419657000)
25-00440265
Service Request Number: 25-00440265 • Address: 2352 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00440265
Address
2352 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-15T23:59:00.000
Status
Closed
Created Date
2025-09-11T06:15:27.000
Update Date
2025-09-11T08:06:28.000
Closed Date
2025-09-11T08:06:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010f7oDAAQ
Lat Location
(32.80807473614495000,-96.82343996697398000)
22-00463833
Service Request Number: 22-00463833 • Address: 1711 MENTOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00463833
Address
1711 MENTOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-10-28T23:59:00.000
Status
Closed
Created Date
2022-10-23T21:02:02.000
Update Date
2023-06-08T02:49:50.000
Closed Date
2022-10-28T08:10:01.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000003up2eAAA
Lat Location
(32.69250906172964000,-96.79889580857753000)
21-00442945
Service Request Number: 21-00442945 • Address: 2415 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442945
Address
2415 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Commercial Roll Cart Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:06:37.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-26T10:01:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA75oAAC
Lat Location
(32.85539380266010000,-96.87874696318171000)
23-00491231
Service Request Number: 23-00491231 • Address: 2804 EAGLE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00491231
Address
2804 EAGLE DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2023-11-02T23:59:00.000
Status
Closed
Created Date
2023-10-24T20:47:30.000
Update Date
2023-10-24T20:48:00.000
Closed Date
2023-10-24T20:47:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006XHi5AAG
Lat Location
(32.71558189937466000,-96.78177019641630000)
25-00581611
Service Request Number: 25-00581611 • Address: 13823 WATERFALL PL, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00581611
Address
13823 WATERFALL PL, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-16T00:59:00.000
Status
Closed
Created Date
2025-12-11T15:00:02.000
Update Date
2025-12-13T13:49:23.000
Closed Date
2025-12-13T13:49:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JIWE8AAP
Lat Location
(32.93732679741303600,-96.76441789423725000)
24-00258171
Service Request Number: 24-00258171 • Address: 1234 TEMPLECLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00258171
Address
1234 TEMPLECLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:09:45.000
Update Date
2024-06-11T15:04:45.000
Closed Date
2024-06-11T15:04:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yUkbAAE
Lat Location
(32.73307423430227000,-96.70413222080820000)
25-00091202
Service Request Number: 25-00091202 • Address: 3323 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00091202
Address
3323 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T11:14:53.000
Update Date
2025-03-06T17:10:36.000
Closed Date
2025-03-06T17:10:35.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WuDucAAF
Lat Location
(32.78251379524340000,-96.89723736379604000)
26-00091614
Service Request Number: 26-00091614 • Address: 10536 FERN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00091614
Address
10536 FERN DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:11:44.000
Update Date
2026-03-09T08:53:17.000
Closed Date
2026-03-09T08:53:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aGXijAAG
Lat Location
(32.84023871564355000,-96.67906040809132000)
22-00083659
Service Request Number: 22-00083659 • Address: 2970 ST NICHOLAS DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00083659
Address
2970 ST NICHOLAS DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-10T00:59:00.000
Status
Closed
Created Date
2022-03-05T13:24:47.000
Update Date
2023-06-08T23:34:51.000
Closed Date
2022-03-11T12:46:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Urm7AAC
Lat Location
(32.71079194935225000,-96.87291946642428000)
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