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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00112057
Service Request Number: 24-00112057 • Address: W 8TH ST & N POLK ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00112057
Address
W 8TH ST & N POLK ST, DALLAS, TX, 75208
City Council District
1
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-26T23:59:00.000
Status
Closed
Created Date
2024-03-11T15:46:17.000
Update Date
2024-03-20T09:24:51.000
Closed Date
2024-03-20T09:24:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Ru4PAAS
Lat Location
(32.74811181831251000,-96.83942397318376000)
23-00392868
Service Request Number: 23-00392868 • Address: 2222 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
23-00392868
Address
2222 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-30T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:28:50.000
Update Date
2023-08-30T09:45:52.000
Closed Date
2023-08-30T09:45:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069tWWAAY
Lat Location
(32.80647722254580000,-96.78444657384522000)
26-00146511
Service Request Number: 26-00146511 • Address: 6123 LUPTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00146511
Address
6123 LUPTON DR, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-09T08:07:49.000
Update Date
2026-04-14T10:51:36.000
Closed Date
2026-04-14T10:51:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gwzf7AAA
Lat Location
(32.87709527771500000,-96.80132875786490000)
26-00089479
Service Request Number: 26-00089479 • Address: 1535 DOYLE AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00089479
Address
1535 DOYLE AVE, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T15:32:30.000
Update Date
2026-03-09T13:35:13.000
Closed Date
2026-03-09T13:35:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Zz4QFAAZ
Lat Location
(32.74339489383679000,-96.80091831019655000)
23-00547503
Service Request Number: 23-00547503 • Address: 8656 SAN BENITO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00547503
Address
8656 SAN BENITO WAY, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2024-01-04T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:45:39.000
Update Date
2023-12-04T09:28:03.000
Closed Date
2023-12-04T09:28:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mLB7AAM
Lat Location
(32.81846535111714000,-96.70658507278864000)
25-00288868
Service Request Number: 25-00288868 • Address: 4206 BUENA VISTA ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00288868
Address
4206 BUENA VISTA ST, DALLAS, TX, 75205
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-10T23:59:00.000
Status
Closed
Created Date
2025-06-17T14:29:58.000
Update Date
2025-07-01T08:04:31.000
Closed Date
2025-07-01T08:04:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mOczqAAC
Lat Location
(32.81762674991095000,-96.79458506974340000)
21-00932904
Service Request Number: 21-00932904 • Address: 1318 GALLOWAY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00932904
Address
1318 GALLOWAY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:12:48.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-12T15:51:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiKRAA0
Lat Location
(32.73622260905288000,-96.80503417141416000)
25-00502907
Service Request Number: 25-00502907 • Address: ROYAL LN & REEDER RD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00502907
Address
ROYAL LN & REEDER RD, DALLAS, TX, 75229
City Council District
6
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-31T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:14:13.000
Update Date
2025-11-04T17:02:25.000
Closed Date
2025-11-04T17:02:25.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000016ytCBAAY
Lat Location
(32.89600120351184400,-96.89598575506793000)
26-00078026
Service Request Number: 26-00078026 • Address: 1503 HORTENSE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00078026
Address
1503 HORTENSE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-07T23:59:00.000
Status
In Progress
Created Date
2026-02-26T14:42:37.000
Update Date
2026-03-09T15:44:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YXBDVAA5
Lat Location
(32.68963192014068000,-96.80235355717697000)
21-00060554
Service Request Number: 21-00060554 • Address: 7117 AL PATTERSON DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00060554
Address
7117 AL PATTERSON DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-20T13:49:38.000
Update Date
2023-06-09T02:24:17.000
Closed Date
2021-03-02T11:12:34.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000fasrwAAA
Lat Location
(32.66184151134522000,-96.81293103304995000)
23-00576121
Service Request Number: 23-00576121 • Address: 8786 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00576121
Address
8786 FERGUSON RD, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-03T00:59:00.000
Status
Closed
Created Date
2023-12-23T15:32:42.000
Update Date
2023-12-31T08:08:55.000
Closed Date
2023-12-31T08:08:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006ujmpAAA
Lat Location
(32.81254823678788000,-96.69904950066440000)
26-00078742
Service Request Number: 26-00078742 • Address: 5875 MOUNTAIN VALLEY LN, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00078742
Address
5875 MOUNTAIN VALLEY LN, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-02-26T19:03:28.000
Update Date
2026-03-09T12:12:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yb9l1AAB
Lat Location
(32.73443219025194400,-96.92185699353558000)
24-00320549
Service Request Number: 24-00320549 • Address: 2914 RESERVOIR ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00320549
Address
2914 RESERVOIR ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-07-03T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:35:24.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-07-02T16:42:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000008BttmAAC
Lat Location
(32.71327524388855000,-96.90424642010508000)
22-00146139
Service Request Number: 22-00146139 • Address: 9950 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00146139
Address
9950 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-15T07:55:40.000
Update Date
2023-06-08T23:04:37.000
Closed Date
2022-04-15T07:56:37.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001pzrLAAQ
Lat Location
(32.90891258618568600,-96.71376301775356000)
23-00407386
Service Request Number: 23-00407386 • Address: 1405 REYNOLDSTON LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00407386
Address
1405 REYNOLDSTON LN, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-05T23:59:00.000
Status
Closed
Created Date
2023-08-31T14:08:42.000
Update Date
2023-08-31T16:30:25.000
Closed Date
2023-08-31T16:30:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006D74SAAS
Lat Location
(32.67683477242517000,-96.84439599980138000)
21-00942518
Service Request Number: 21-00942518 • Address: 1135 14TH ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00942518
Address
1135 14TH ST, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-13T00:59:00.000
Status
Closed
Created Date
2021-11-09T14:48:30.000
Update Date
2023-06-08T23:48:01.000
Closed Date
2021-11-09T15:13:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000tPstjAAC
Lat Location
(32.73239694570215000,-96.98594712726562000)
23-00375346
Service Request Number: 23-00375346 • Address: 2603 GARAPAN DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00375346
Address
2603 GARAPAN DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T17:26:50.000
Update Date
2023-08-23T16:17:41.000
Closed Date
2023-08-23T16:17:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000066COpAAM
Lat Location
(32.71680535817146000,-96.83523906292403000)
23-00071871
Service Request Number: 23-00071871 • Address: 2734 EXETER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00071871
Address
2734 EXETER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T13:32:45.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-03-06T10:01:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005AXO7AAO
Lat Location
(32.70680709365391000,-96.77934222223044000)
24-00090510
Service Request Number: 24-00090510 • Address: 2812 N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00090510
Address
2812 N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-11-14T00:59:00.000
Status
Closed
Created Date
2024-02-26T20:20:44.000
Update Date
2024-11-14T09:21:33.000
Closed Date
2024-11-14T09:21:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007LFEPAA4
Lat Location
(32.80300781405954000,-96.79771501032191000)
25-00396261
Service Request Number: 25-00396261 • Address: 927 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00396261
Address
927 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-16T11:33:32.000
Update Date
2025-08-16T11:38:13.000
Closed Date
2025-08-16T11:37:55.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wX1HLAA0
Lat Location
(32.74527530501275000,-96.83810101544287000)
25-00301588
Service Request Number: 25-00301588 • Address: 2951 CARRIZO LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00301588
Address
2951 CARRIZO LN, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-24T20:32:45.000
Update Date
2025-06-30T14:48:42.000
Closed Date
2025-06-30T14:48:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nU3U5AAK
Lat Location
(32.88797824474777000,-96.87970479099549000)
21-00346244
Service Request Number: 21-00346244 • Address: 829 S R L THORNTON FWY SB, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
21-00346244
Address
829 S R L THORNTON FWY SB, DALLAS, TX, 75203
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-21T23:59:00.000
Status
Closed
Created Date
2021-04-19T10:57:32.000
Update Date
2023-06-09T01:53:31.000
Closed Date
2021-04-19T17:37:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000kg77lAAA
Lat Location
(32.74190895549195000,-96.81979416020039000)
20-01042640
Service Request Number: 20-01042640 • Address: ARAPAHO RD & NEDRA WAY, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
20-01042640
Address
ARAPAHO RD & NEDRA WAY, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-03T00:59:00.000
Status
Closed
Created Date
2020-10-19T05:32:04.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2020-10-21T14:12:11.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aTqwJAAS
Lat Location
(32.96266529845368000,-96.79406875754230000)
21-00299617
Service Request Number: 21-00299617 • Address: 4217 2ND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00299617
Address
4217 2ND AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-13T23:59:00.000
Status
Closed
Created Date
2021-04-04T19:43:20.000
Update Date
2023-06-09T01:56:13.000
Closed Date
2021-04-13T23:31:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jvRjpAAE
Lat Location
(32.76541314811724000,-96.74976267158108000)
25-00319995
Service Request Number: 25-00319995 • Address: 2651 SEARCY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00319995
Address
2651 SEARCY DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-03T21:57:11.000
Update Date
2025-07-11T16:18:15.000
Closed Date
2025-07-11T15:32:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ozmMHAAY
Lat Location
(32.72741335023919000,-96.86273796266167000)
21-00020050
Service Request Number: 21-00020050 • Address: 7130 TERESITA TRL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00020050
Address
7130 TERESITA TRL, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-13T00:59:00.000
Status
Closed
Created Date
2021-01-07T17:05:04.000
Update Date
2023-06-09T02:53:45.000
Closed Date
2021-01-08T09:49:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ee1I4AAI
Lat Location
(32.79182733771962400,-96.69034331097096000)
24-00478085
Service Request Number: 24-00478085 • Address: 8321 JOHN W CARPENTER FWY SB, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
24-00478085
Address
8321 JOHN W CARPENTER FWY SB, DALLAS, TX, 75247
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-02T11:14:55.000
Update Date
2024-10-25T17:54:13.000
Closed Date
2024-10-25T17:54:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BOIThAAP
Lat Location
(32.82158463255490000,-96.87751901374061000)
26-00095416
Service Request Number: 26-00095416 • Address: 13447 N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
26-00095416
Address
13447 N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:25:41.000
Update Date
2026-03-09T20:03:49.000
Closed Date
2026-03-09T20:03:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aiwvtAAA
Lat Location
(32.93101708230630000,-96.75748863970183000)
22-00275535
Service Request Number: 22-00275535 • Address: HILLCREST RD & L B J FWY WB, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00275535
Address
HILLCREST RD & L B J FWY WB, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-02T23:59:00.000
Status
Closed
Created Date
2022-06-29T16:25:30.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-06-29T20:00:39.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jsXTAAY
Lat Location
(32.92500783529277400,-96.78632003756718000)
23-00336505
Service Request Number: 23-00336505 • Address: 7222 BRENNANS PL, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00336505
Address
7222 BRENNANS PL, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-22T08:28:51.000
Update Date
2023-07-24T09:18:25.000
Closed Date
2023-07-24T09:18:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005yDGSAA2
Lat Location
(32.84043121682351000,-96.73670747897488000)
23-00449025
Service Request Number: 23-00449025 • Address: 902 S EWING AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00449025
Address
902 S EWING AVE, DALLAS, TX, 75203
City Council District
4
Department
Office of Budget
Service Request Type
Utility Complaint/Information - OBS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-11-10T00:59:00.000
Status
Closed
Created Date
2023-09-27T14:09:27.000
Update Date
2023-11-04T13:59:00.000
Closed Date
2023-11-04T13:59:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006N0ePAAS
Lat Location
(32.73914666902741000,-96.81181547443576000)
26-00350938
Service Request Number: 26-00350938 • Address: 4527 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00350938
Address
4527 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T09:20:25.000
Update Date
2026-08-08T11:02:52.000
Closed Date
2026-08-08T11:02:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JR0UAAW
Lat Location
(32.70633810028800000,-96.76160512623558000)
26-00351426
Service Request Number: 26-00351426 • Address: 2825 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00351426
Address
2825 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T17:11:46.000
Update Date
2026-08-08T17:21:41.000
Closed Date
2026-08-08T17:21:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028MDYrAAO
Lat Location
(32.78341574848888000,-96.78293977761271000)
26-00093963
Service Request Number: 26-00093963 • Address: 600 N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093963
Address
600 N HAMPTON RD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T16:29:01.000
Update Date
2026-03-09T09:39:05.000
Closed Date
2026-03-09T09:39:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aX4R2AAK
Lat Location
(32.74961305558170500,-96.85654652737024000)
26-00094007
Service Request Number: 26-00094007 • Address: 4511 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094007
Address
4511 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:57:17.000
Update Date
2026-03-09T12:38:16.000
Closed Date
2026-03-09T12:38:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aYIq7AAG
Lat Location
(32.70672344680312000,-96.76177221343872000)
22-00292253
Service Request Number: 22-00292253 • Address: 10225 IRONWOOD LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00292253
Address
10225 IRONWOOD LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:44:14.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-25T15:49:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qelgAAA
Lat Location
(32.62242016235628000,-96.94566608098482000)
26-00208635
Service Request Number: 26-00208635 • Address: 3910 AVONDALE AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00208635
Address
3910 AVONDALE AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:39:40.000
Update Date
2026-05-15T09:30:19.000
Closed Date
2026-05-15T09:30:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p9jGDAAY
Lat Location
(32.81760191693946600,-96.80720670774087000)
25-00473458
Service Request Number: 25-00473458 • Address: ABRAMS RD & BOB O LINK DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00473458
Address
ABRAMS RD & BOB O LINK DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-09-30T23:59:00.000
Status
Closed
Created Date
2025-09-29T16:23:39.000
Update Date
2025-09-29T17:41:24.000
Closed Date
2025-09-29T17:41:24.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000013ahqdAAA
Lat Location
(32.83189443335163600,-96.75292501062134000)
26-00342359
Service Request Number: 26-00342359 • Address: 3966 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00342359
Address
3966 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-04T23:59:00.000
Status
Closed
Created Date
2026-08-03T16:00:14.000
Update Date
2026-08-03T19:07:18.000
Closed Date
2026-08-03T19:07:17.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000270wwcAAA
Lat Location
(32.81096264820844500,-96.79358577020193000)
20-01168826
Service Request Number: 20-01168826 • Address: 4727 ST FRANCIS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01168826
Address
4727 ST FRANCIS AVE, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-05T00:59:00.000
Status
Closed
Created Date
2020-12-01T17:51:22.000
Update Date
2023-06-09T03:16:05.000
Closed Date
2020-12-02T16:14:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000caVIrAAM
Lat Location
(32.78446368787902000,-96.68623651362566000)
26-00200320
Service Request Number: 26-00200320 • Address: 3130 ENCINO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00200320
Address
3130 ENCINO DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T09:11:10.000
Update Date
2026-05-15T10:29:59.000
Closed Date
2026-05-15T10:29:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o8wUXAAY
Lat Location
(32.84800521605185000,-96.66260092978024000)
21-00775984
Service Request Number: 21-00775984 • Address: 5310 HARVEST HILL RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00775984
Address
5310 HARVEST HILL RD, DALLAS, TX, 75230
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-08-23T23:59:00.000
Status
Closed
Created Date
2021-08-21T19:20:55.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-21T19:20:55.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000pyl8oAAA
Lat Location
(32.92141667713444000,-96.81810202160372000)
26-00049588
Service Request Number: 26-00049588 • Address: 2700 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00049588
Address
2700 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-02-08T15:08:25.000
Update Date
2026-02-08T16:58:43.000
Closed Date
2026-02-08T16:58:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001UhfKkAAJ
Lat Location
(32.73817411053735000,-96.86356072979063000)
26-00088204
Service Request Number: 26-00088204 • Address: 6405 RHAPSODY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00088204
Address
6405 RHAPSODY LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T08:23:28.000
Update Date
2026-03-09T06:25:28.000
Closed Date
2026-03-09T06:25:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zqw6TAAR
Lat Location
(32.67025202773501000,-96.80312265560444000)
26-00094958
Service Request Number: 26-00094958 • Address: 3330 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094958
Address
3330 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:19:10.000
Update Date
2026-03-09T15:23:50.000
Closed Date
2026-03-09T15:23:31.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afSJFAA2
Lat Location
(32.78269192534143000,-96.85628337507339000)
20-01173748
Service Request Number: 20-01173748 • Address: 2820 SAN MARCUS AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01173748
Address
2820 SAN MARCUS AVE, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-11T00:59:00.000
Status
Closed
Created Date
2020-12-03T10:34:42.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-15T11:28:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cb2LKAAY
Lat Location
(32.83115367772929000,-96.66615167412930000)
24-00458718
Service Request Number: 24-00458718 • Address: 6222 BELGRADE AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00458718
Address
6222 BELGRADE AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-09-21T13:01:53.000
Update Date
2024-10-12T08:44:26.000
Closed Date
2024-10-12T08:44:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009lQ1uAAE
Lat Location
(32.77299047115530000,-96.71267880229094000)
22-00556902
Service Request Number: 22-00556902 • Address: 2100 VILLAGE WAY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00556902
Address
2100 VILLAGE WAY, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:57:03.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-24T09:59:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004Z4t1AAC
Lat Location
(32.70932536425776000,-96.79557104549953000)
25-00085012
Service Request Number: 25-00085012 • Address: 5351 CATRON DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00085012
Address
5351 CATRON DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-04T00:59:00.000
Status
Closed
Created Date
2025-02-27T09:27:48.000
Update Date
2025-02-27T09:49:50.000
Closed Date
2025-02-27T09:49:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WNtJ8AAL
Lat Location
(32.78926671726942000,-96.67487605715763000)
23-00018174
Service Request Number: 23-00018174 • Address: 9242 MARILYN PL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00018174
Address
9242 MARILYN PL, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-11T12:34:26.000
Update Date
2023-06-07T01:56:22.000
Closed Date
2023-01-22T15:38:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004lJocAAE
Lat Location
(32.77506541946300400,-96.66422465205888000)
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