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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00072218
Service Request Number: 23-00072218 • Address: 9909 TANGLEVINE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00072218
Address
9909 TANGLEVINE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-03-03T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-02-15T13:54:06.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-15T15:55:21.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AbUkAAK
Lat Location
(32.88772763229634000,-96.71574091058030000)
26-00057596
Service Request Number: 26-00057596 • Address: 3424 HIGH VISTA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
26-00057596
Address
3424 HIGH VISTA DR, DALLAS, TX, 75234
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-13T09:15:59.000
Update Date
2026-03-09T10:59:39.000
Closed Date
2026-03-09T10:59:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VpYuvAAF
Lat Location
(32.91221119993902000,-96.86298405541682000)
23-00210419
Service Request Number: 23-00210419 • Address: 2622 ROLINDA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00210419
Address
2622 ROLINDA DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T09:48:39.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-14T11:31:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c1jHAAQ
Lat Location
(32.72386082678606000,-96.86199565134729000)
24-00607514
Service Request Number: 24-00607514 • Address: 1457 QUARTET DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00607514
Address
1457 QUARTET DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-26T12:47:25.000
Update Date
2024-12-26T13:05:08.000
Closed Date
2024-12-26T13:05:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000O5iQnAAJ
Lat Location
(32.66672808459066000,-96.80044529821730000)
25-00407273
Service Request Number: 25-00407273 • Address: 2818 CLEVELAND ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00407273
Address
2818 CLEVELAND ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-25T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:00:24.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-08-22T14:06:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xXKNvAAO
Lat Location
(32.76176697331100500,-96.78080105742113000)
25-00584118
Service Request Number: 25-00584118 • Address: 230 CLIFF HEIGHTS CIR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00584118
Address
230 CLIFF HEIGHTS CIR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-12-18T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:09:34.000
Update Date
2025-12-16T18:40:15.000
Closed Date
2025-12-16T18:40:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JeTUTAA3
Lat Location
(32.65479116232641000,-96.82003357315799000)
26-00093184
Service Request Number: 26-00093184 • Address: 7301 SORCEY RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00093184
Address
7301 SORCEY RD, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T13:19:47.000
Update Date
2026-03-09T12:33:54.000
Closed Date
2026-03-09T12:33:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aRUw3AAG
Lat Location
(32.63278741502052000,-96.95070705713391000)
21-00951738
Service Request Number: 21-00951738 • Address: 9307 LIPTON LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00951738
Address
9307 LIPTON LN, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-19T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:31:35.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-16T17:38:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000tR37cAAC
Lat Location
(32.67441697123177000,-96.66547934264182000)
23-00414824
Service Request Number: 23-00414824 • Address: 3334 BANNING ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00414824
Address
3334 BANNING ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-10-19T10:52:05.000
Status
Closed
Created Date
2023-09-06T10:52:05.000
Update Date
2023-11-01T14:34:12.000
Closed Date
2023-11-01T14:34:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006EycIAAS
Lat Location
(32.71678928827177000,-96.87497626175465000)
25-00541232
Service Request Number: 25-00541232 • Address: 9800 INWOOD RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00541232
Address
9800 INWOOD RD, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-07T00:59:00.000
Status
Closed
Created Date
2025-11-11T11:15:03.000
Update Date
2026-03-09T08:41:46.000
Closed Date
2026-03-09T08:41:29.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Czn2qAAB
Lat Location
(32.87691260292782400,-96.82093506622941000)
25-00166598
Service Request Number: 25-00166598 • Address: N BISHOP AVE & W COLORADO BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00166598
Address
N BISHOP AVE & W COLORADO BLVD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-16T23:59:00.000
Status
Closed
Created Date
2025-04-14T11:51:33.000
Update Date
2025-04-21T10:27:17.000
Closed Date
2025-04-21T10:26:58.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000czciPAAQ
Lat Location
(32.75927673605392000,-96.82561052537332000)
26-00271128
Service Request Number: 26-00271128 • Address: 114 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00271128
Address
114 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-22T00:52:06.000
Update Date
2026-06-22T01:08:53.000
Closed Date
2026-06-22T01:08:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001wwVeGAAU
Lat Location
(32.74878939876164500,-96.82308438772135000)
26-00401504
Service Request Number: 26-00401504 • Address: 4048 DUNHAVEN RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00401504
Address
4048 DUNHAVEN RD, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-09-10T23:59:00.000
Status
Closed
Created Date
2026-09-09T17:10:06.000
Update Date
2026-09-12T04:38:12.000
Closed Date
2026-09-10T04:36:55.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002GHk5pAAD
Lat Location
(32.87170350973450000,-96.84343490086037000)
22-00020099
Service Request Number: 22-00020099 • Address: 7439 SAN JOSE AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00020099
Address
7439 SAN JOSE AVE, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-18T00:59:00.000
Status
Closed
Created Date
2022-01-16T17:19:15.000
Update Date
2023-06-08T23:41:28.000
Closed Date
2022-01-16T17:40:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLqX2AAK
Lat Location
(32.65561874745463000,-96.77707776087415000)
26-00273814
Service Request Number: 26-00273814 • Address: 9821 SUMMERWOOD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00273814
Address
9821 SUMMERWOOD CIR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-23T10:42:49.000
Update Date
2026-07-04T12:43:35.000
Closed Date
2026-07-02T11:47:03.000
Priority
Standard
Method Received Description
Email
Unique Key
500cs00001xSGyoAAG
Lat Location
(32.90476801075238500,-96.72019403884829000)
23-00124009
Service Request Number: 23-00124009 • Address: 3814 YORK ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00124009
Address
3814 YORK ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-22T23:59:00.000
Status
Closed
Created Date
2023-03-19T14:58:51.000
Update Date
2023-06-07T01:28:28.000
Closed Date
2023-03-19T15:06:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005KF0jAAG
Lat Location
(32.76534299339057600,-96.74401171846557000)
22-00090172
Service Request Number: 22-00090172 • Address: 519 PARKWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00090172
Address
519 PARKWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-09T18:48:24.000
Update Date
2023-06-08T23:35:55.000
Closed Date
2022-03-17T16:26:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001WRttAAG
Lat Location
(32.69118976111576600,-96.83218523928920000)
25-00105482
Service Request Number: 25-00105482 • Address: 2718 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00105482
Address
2718 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:46:29.000
Update Date
2025-03-25T10:24:10.000
Closed Date
2025-03-25T09:38:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3r11AAB
Lat Location
(32.81174544576301600,-96.81912066747657000)
26-00344240
Service Request Number: 26-00344240 • Address: 8707 FERNDALE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00344240
Address
8707 FERNDALE RD, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-04T14:02:45.000
Update Date
2026-08-08T22:28:06.000
Closed Date
2026-08-06T21:41:19.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs000027JAGLAA4
Lat Location
(32.86743883682171000,-96.71082973503145000)
22-00239558
Service Request Number: 22-00239558 • Address: 915 N CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00239558
Address
915 N CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-08T08:43:31.000
Update Date
2023-06-08T23:17:15.000
Closed Date
2022-06-28T13:07:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002OrzxAAC
Lat Location
(32.75414268087090000,-96.84168061920828000)
22-00013736
Service Request Number: 22-00013736 • Address: 6709 CLIFFBROOK DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
22-00013736
Address
6709 CLIFFBROOK DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-01-15T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:38:31.000
Update Date
2023-06-08T23:28:43.000
Closed Date
2022-01-13T23:29:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vKv72AAC
Lat Location
(32.94466319998020500,-96.78901103693347000)
26-00211362
Service Request Number: 26-00211362 • Address: 361 OLD MILL LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00211362
Address
361 OLD MILL LN, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-17T09:02:22.000
Update Date
2026-05-17T11:33:02.000
Closed Date
2026-05-17T11:33:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pSXnzAAG
Lat Location
(32.70605371363803000,-96.66282931751980000)
21-00863057
Service Request Number: 21-00863057 • Address: 3014 ATWATER ALY, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
21-00863057
Address
3014 ATWATER ALY, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-09-20T13:53:31.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-20T18:53:19.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLneCAAS
Lat Location
(32.82709789261908600,-96.78406809245547000)
24-00417607
Service Request Number: 24-00417607 • Address: 10230 DEERMONT TRL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00417607
Address
10230 DEERMONT TRL, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-27T22:29:44.000
Update Date
2024-09-10T22:31:37.000
Closed Date
2024-09-10T22:31:35.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000006IWz3AAG
Lat Location
(32.92744561215024000,-96.70800822860733000)
26-00094268
Service Request Number: 26-00094268 • Address: 3421 HACIENDA DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00094268
Address
3421 HACIENDA DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-04T11:46:47.000
Update Date
2026-03-09T11:18:39.000
Closed Date
2026-03-09T11:18:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aYrO7AAK
Lat Location
(32.70320806772994000,-96.88839194384708000)
24-00501372
Service Request Number: 24-00501372 • Address: 3603 W LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00501372
Address
3603 W LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-18T18:59:00.000
Status
Closed
Created Date
2024-10-16T07:36:58.000
Update Date
2024-10-16T13:52:35.000
Closed Date
2024-10-16T13:52:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000E33sYAAR
Lat Location
(32.83051175364949600,-96.73237877547403000)
26-00093134
Service Request Number: 26-00093134 • Address: AUDELIA RD & TREVOR DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093134
Address
AUDELIA RD & TREVOR DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:48:46.000
Update Date
2026-03-09T08:25:44.000
Closed Date
2026-03-09T08:25:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRUnxAAG
Lat Location
(32.91987417673665600,-96.71778331726811000)
24-00360640
Service Request Number: 24-00360640 • Address: 4123 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00360640
Address
4123 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-26T23:59:00.000
Status
Closed
Created Date
2024-07-25T15:05:56.000
Update Date
2024-07-25T18:19:04.000
Closed Date
2024-07-25T18:19:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000029kQjAAI
Lat Location
(32.81197792583195400,-96.81268940738173000)
21-00716459
Service Request Number: 21-00716459 • Address: 3804 DELHI ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00716459
Address
3804 DELHI ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-08-03T16:29:01.000
Update Date
2023-06-09T00:36:27.000
Closed Date
2021-08-05T08:27:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000p9sTQAAY
Lat Location
(32.78830990819041000,-96.87253706158500000)
25-00435549
Service Request Number: 25-00435549 • Address: 2665 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435549
Address
2665 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:49:57.000
Update Date
2025-09-29T16:13:14.000
Closed Date
2025-09-29T16:13:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010C5jNAAS
Lat Location
(32.71043626915882600,-96.78473126372272000)
26-00402232
Service Request Number: 26-00402232 • Address: 2014 CALIFORNIA DR, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00402232
Address
2014 CALIFORNIA DR, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-10T09:31:24.000
Update Date
2026-09-12T13:14:07.000
Closed Date
2026-09-10T13:12:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GPMG1AAP
Lat Location
(32.80582797748019000,-96.78188995713822000)
21-00156187
Service Request Number: 21-00156187 • Address: 5426 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00156187
Address
5426 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-03-06T00:59:00.000
Status
Closed
Created Date
2021-02-21T10:13:23.000
Update Date
2023-06-09T02:21:00.000
Closed Date
2021-02-26T15:48:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hCGfBAAW
Lat Location
(32.79501183711574000,-96.75239980822559000)
22-00546393
Service Request Number: 22-00546393 • Address: 10405 CROMWELL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00546393
Address
10405 CROMWELL DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:31:07.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-22T11:36:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UYKOAA4
Lat Location
(32.88768176552248000,-96.86264328675699000)
26-00113468
Service Request Number: 26-00113468 • Address: 1503 BERKLEY AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00113468
Address
1503 BERKLEY AVE, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-20T08:18:55.000
Update Date
2026-03-24T08:07:54.000
Closed Date
2026-03-24T08:07:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cwDXzAAM
Lat Location
(32.72440055177332000,-96.84559245126849000)
22-00298584
Service Request Number: 22-00298584 • Address: 2922 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00298584
Address
2922 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-07-19T23:59:00.000
Status
Closed
Created Date
2022-07-14T14:07:18.000
Update Date
2023-06-08T03:14:53.000
Closed Date
2022-07-21T09:25:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002tQQSAA2
Lat Location
(32.76062920816609000,-96.75563635257392000)
26-00310321
Service Request Number: 26-00310321 • Address: 3609 PRESCOTT AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00310321
Address
3609 PRESCOTT AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-22T23:59:00.000
Status
Closed
Created Date
2026-07-15T09:27:44.000
Update Date
2026-07-17T13:13:10.000
Closed Date
2026-07-15T13:12:41.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000022fe4CAAQ
Lat Location
(32.82018238756519000,-96.81260690446090000)
22-00090164
Service Request Number: 22-00090164 • Address: 10240 CIMMARON TRL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00090164
Address
10240 CIMMARON TRL, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-14T23:59:00.000
Status
Closed
Created Date
2022-03-09T18:41:01.000
Update Date
2023-06-08T23:35:55.000
Closed Date
2022-03-11T17:14:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WRqXAAW
Lat Location
(32.92660806419478000,-96.70776586796315000)
25-00480671
Service Request Number: 25-00480671 • Address: 2044 CORVETTE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00480671
Address
2044 CORVETTE DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-07T23:59:00.000
Status
Closed
Created Date
2025-10-03T07:31:36.000
Update Date
2025-10-06T15:04:08.000
Closed Date
2025-10-06T14:42:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000014IfWXAA0
Lat Location
(32.74668848255236500,-96.65363622766999000)
21-00707206
Service Request Number: 21-00707206 • Address: 315 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00707206
Address
315 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-04T23:59:00.000
Status
Closed
Created Date
2021-07-31T13:09:04.000
Update Date
2023-06-09T00:49:41.000
Closed Date
2021-08-06T16:17:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000p8TH6AAM
Lat Location
(32.74755323371184000,-96.84425416258068000)
22-00218392
Service Request Number: 22-00218392 • Address: 3400 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00218392
Address
3400 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-26T09:29:20.000
Update Date
2023-06-08T23:21:08.000
Closed Date
2022-05-26T09:36:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002HIqWAAW
Lat Location
(32.72015985730742000,-96.87551224605020000)
24-00135359
Service Request Number: 24-00135359 • Address: 6136 FENWAY ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00135359
Address
6136 FENWAY ST, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-28T23:59:00.000
Status
Closed
Created Date
2024-03-25T14:00:52.000
Update Date
2024-03-27T13:32:59.000
Closed Date
2024-03-27T13:32:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Xi7fAAC
Lat Location
(32.72888586427038000,-96.71593681952024000)
20-01226775
Service Request Number: 20-01226775 • Address: 1524 GAILBROOK LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01226775
Address
1524 GAILBROOK LN, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-23T08:52:59.000
Update Date
2023-06-09T03:00:26.000
Closed Date
2021-01-04T10:48:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000dy7JxAAI
Lat Location
(32.80907219050176600,-96.69000690321340000)
23-00303269
Service Request Number: 23-00303269 • Address: 2430 DOUGLAS AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00303269
Address
2430 DOUGLAS AVE, DALLAS, TX, 75219
City Council District
2
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:47:25.000
Update Date
2023-07-17T09:44:14.000
Closed Date
2023-07-17T09:44:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rOL6AAM
Lat Location
(32.80746332841421000,-96.81927677918821000)
21-00775886
Service Request Number: 21-00775886 • Address: 10600 GREENGARDEN RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00775886
Address
10600 GREENGARDEN RD, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-25T23:59:00.000
Status
Closed
Created Date
2021-08-21T17:49:39.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-25T09:08:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykU8AAI
Lat Location
(32.85468887050521000,-96.70174492625980000)
26-00319090
Service Request Number: 26-00319090 • Address: 9857 AUDELIA RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00319090
Address
9857 AUDELIA RD, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-20T15:51:17.000
Update Date
2026-07-21T17:38:19.000
Closed Date
2026-07-21T17:38:19.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs000023p2RiAAI
Lat Location
(32.88195151832443000,-96.71813463863829000)
26-00209758
Service Request Number: 26-00209758 • Address: 6106 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00209758
Address
6106 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:54:12.000
Update Date
2026-05-15T16:59:47.000
Closed Date
2026-05-15T16:59:46.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pIK42AAG
Lat Location
(32.80787142593258000,-96.75137570409098000)
24-00326434
Service Request Number: 24-00326434 • Address: 6031 LLOYD CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00326434
Address
6031 LLOYD CT, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-07-09T23:59:00.000
Status
Closed
Created Date
2024-07-05T15:40:28.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-07-05T20:21:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008D8paAAC
Lat Location
(33.00852910011675000,-96.80048494297490000)
26-00152434
Service Request Number: 26-00152434 • Address: ANN ARBOR AVE & S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00152434
Address
ANN ARBOR AVE & S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:32:42.000
Update Date
2026-04-14T07:58:35.000
Closed Date
2026-04-14T07:58:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001haDoiAAE
Lat Location
(32.69132464792786400,-96.81477859206413000)
25-00458719
Service Request Number: 25-00458719 • Address: 2203 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00458719
Address
2203 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-21T10:22:09.000
Update Date
2025-10-21T13:01:55.000
Closed Date
2025-10-21T13:01:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000012FEVeAAO
Lat Location
(32.83503807942723500,-96.67771566945207000)
26-00300382
Service Request Number: 26-00300382 • Address: 7935 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00300382
Address
7935 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-08T13:47:01.000
Update Date
2026-07-16T13:52:05.000
Closed Date
2026-07-16T13:52:05.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021DP3qAAG
Lat Location
(32.74438922328713600,-96.68548512593516000)
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