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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00131314
Service Request Number: 23-00131314 • Address: 30 ROYAL WAY, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00131314
Address
30 ROYAL WAY, DALLAS, TX, 75229
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-06T23:59:00.000
Status
Closed
Created Date
2023-03-23T12:10:45.000
Update Date
2023-06-07T01:30:48.000
Closed Date
2023-03-30T09:58:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005LY5yAAG
Lat Location
(32.89349102783813000,-96.81041636559370000)
26-00090935
Service Request Number: 26-00090935 • Address: 4524 LAKE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00090935
Address
4524 LAKE AVE, DALLAS, TX, 75219
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:45:47.000
Update Date
2026-03-09T09:33:51.000
Closed Date
2026-03-09T09:33:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aBGx4AAG
Lat Location
(32.81114242187318000,-96.82368704731437000)
24-00492098
Service Request Number: 24-00492098 • Address: 3700 HAMILTON AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
24-00492098
Address
3700 HAMILTON AVE, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:03:37.000
Update Date
2024-10-10T09:17:52.000
Closed Date
2024-10-10T09:17:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CwwW9AAJ
Lat Location
(32.77186704404332600,-96.75426273966240000)
22-00176221
Service Request Number: 22-00176221 • Address: STAMPEDE LN & OLYMPUS BLVD, DALLAS, TX, 75019 • City Council District: 6
Service Request Number
22-00176221
Address
STAMPEDE LN & OLYMPUS BLVD, DALLAS, TX, 75019
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-05-03T11:22:50.000
Update Date
2023-06-08T22:57:40.000
Closed Date
2022-05-03T16:17:41.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000023IscAAE
Lat Location
(32.92780053829172000,-96.97301659470747000)
22-00501581
Service Request Number: 22-00501581 • Address: 13634 INDIAN WELLS RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00501581
Address
13634 INDIAN WELLS RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-11-29T00:59:00.000
Status
Closed
Created Date
2022-11-17T18:23:46.000
Update Date
2023-06-08T02:02:56.000
Closed Date
2022-11-23T15:36:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004BCOiAAO
Lat Location
(32.68021573379134000,-96.59641078681558000)
25-00422964
Service Request Number: 25-00422964 • Address: 1104 BOCA CHICA CIR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00422964
Address
1104 BOCA CHICA CIR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2025-09-03T23:59:00.000
Status
Closed
Created Date
2025-09-02T08:05:00.000
Update Date
2025-09-02T08:05:25.000
Closed Date
2025-09-02T08:05:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000yz2qMAAQ
Lat Location
(32.67201173957563000,-96.84079851633317000)
23-00433893
Service Request Number: 23-00433893 • Address: 1410 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00433893
Address
1410 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T15:55:18.000
Update Date
2023-09-29T09:09:19.000
Closed Date
2023-09-29T09:09:18.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006JZkEAAW
Lat Location
(32.75989611467639400,-96.77885284301010000)
22-00275264
Service Request Number: 22-00275264 • Address: 1906 GAYLORD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275264
Address
1906 GAYLORD DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:07:57.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T09:25:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnfnAAA
Lat Location
(32.74476678223444000,-96.69072042574047000)
26-00283488
Service Request Number: 26-00283488 • Address: 1900 N HARWOOD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00283488
Address
1900 N HARWOOD ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-28T15:27:21.000
Update Date
2026-06-28T15:31:32.000
Closed Date
2026-06-28T15:31:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yvShGAAU
Lat Location
(32.78839177477344400,-96.80077604497458000)
25-00337716
Service Request Number: 25-00337716 • Address: 8610 VINEWOOD DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00337716
Address
8610 VINEWOOD DR, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-28T23:59:00.000
Status
Closed
Created Date
2025-07-14T14:37:51.000
Update Date
2026-05-15T13:29:46.000
Closed Date
2026-05-15T13:29:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000qUJqTAAW
Lat Location
(32.81488302370781000,-96.70360088995608000)
21-00967939
Service Request Number: 21-00967939 • Address: N JIM MILLER RD & BRUTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00967939
Address
N JIM MILLER RD & BRUTON RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-01T09:16:03.000
Update Date
2023-06-08T23:56:38.000
Closed Date
2021-12-02T17:02:01.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uDQMpAAO
Lat Location
(32.74901773737193600,-96.70046050618699000)
23-00239890
Service Request Number: 23-00239890 • Address: 7148 ELLIOTT DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00239890
Address
7148 ELLIOTT DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-13T23:59:00.000
Status
Closed
Created Date
2023-05-30T14:33:29.000
Update Date
2023-06-13T12:25:53.000
Closed Date
2023-06-13T12:25:51.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005gcsgAAA
Lat Location
(32.79013022027281500,-96.68885134785742000)
25-00226762
Service Request Number: 25-00226762 • Address: 2719 SANTA CRUZ DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00226762
Address
2719 SANTA CRUZ DR, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2025-05-15T14:12:59.000
Update Date
2025-05-16T16:49:20.000
Closed Date
2025-05-16T16:02:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000heqC1AAI
Lat Location
(32.75935275475726600,-96.69965718773065000)
26-00380691
Service Request Number: 26-00380691 • Address: 11054 SHADY TRL, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00380691
Address
11054 SHADY TRL, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-10-13T23:59:00.000
Status
Closed
Created Date
2026-08-26T15:10:44.000
Update Date
2026-09-21T10:38:46.000
Closed Date
2026-09-21T10:38:46.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00002CkozZAAR
Lat Location
(32.88272178344886000,-96.89029839219882000)
25-00192922
Service Request Number: 25-00192922 • Address: 7898 MERRIMAN PKWY, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00192922
Address
7898 MERRIMAN PKWY, DALLAS, TX, 75231
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-13T23:59:00.000
Status
Closed
Created Date
2025-04-28T15:09:32.000
Update Date
2026-05-15T13:37:38.000
Closed Date
2026-05-15T13:37:10.000
Priority
Standard
Method Received Description
311-App
Unique Key
500cs00000f1eFAAAY
Lat Location
(32.88113636081908000,-96.74802397469547000)
26-00350840
Service Request Number: 26-00350840 • Address: 7221 KAYWOOD DR, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00350840
Address
7221 KAYWOOD DR, DALLAS, TX, 75209
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T07:11:18.000
Update Date
2026-08-11T16:56:10.000
Closed Date
2026-08-09T16:09:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000028IeHWAA0
Lat Location
(32.84552519089980000,-96.82630979967940000)
26-00085121
Service Request Number: 26-00085121 • Address: OVERLAKE DR & STOREY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00085121
Address
OVERLAKE DR & STOREY LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-27T23:59:00.000
Status
Closed
Created Date
2026-03-03T13:48:54.000
Update Date
2026-03-04T08:32:12.000
Closed Date
2026-03-04T08:32:03.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZRO81AAH
Lat Location
(32.86197894132779000,-96.87524091767497000)
23-00212325
Service Request Number: 23-00212325 • Address: 3310 IRWINDELL BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00212325
Address
3310 IRWINDELL BLVD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-15T14:32:14.000
Update Date
2023-06-07T01:12:07.000
Closed Date
2023-05-15T14:34:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005cLVCAA2
Lat Location
(32.73978225703339000,-96.87448667381256000)
22-00298530
Service Request Number: 22-00298530 • Address: 9839 PARAMOUNT AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00298530
Address
9839 PARAMOUNT AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-07-19T23:59:00.000
Status
Closed
Created Date
2022-07-14T13:39:39.000
Update Date
2023-06-08T03:14:51.000
Closed Date
2022-07-21T09:36:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002tOyZAAU
Lat Location
(32.72916018921908000,-96.65257619187157000)
23-00180048
Service Request Number: 23-00180048 • Address: 2915 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00180048
Address
2915 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-20T15:04:54.000
Update Date
2023-06-07T00:56:02.000
Closed Date
2023-05-08T12:36:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005UDIIAA4
Lat Location
(32.71110284794798400,-96.81350346096305000)
21-00473789
Service Request Number: 21-00473789 • Address: 1306 LUCCHESE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00473789
Address
1306 LUCCHESE LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:17:57.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T08:10:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOvQGAA0
Lat Location
(32.67483805834223000,-96.58400256724728000)
26-00095540
Service Request Number: 26-00095540 • Address: 10826 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00095540
Address
10826 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T21:59:48.000
Update Date
2026-03-09T22:00:01.000
Closed Date
2026-03-09T21:59:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ajY8NAAU
Lat Location
(32.87860592006009000,-96.69607026481480000)
23-00303282
Service Request Number: 23-00303282 • Address: 3912 HAMILTON AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00303282
Address
3912 HAMILTON AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:51:13.000
Update Date
2023-07-09T11:02:19.000
Closed Date
2023-07-09T11:02:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rONZAA2
Lat Location
(32.77346097917974000,-96.75264781922797000)
24-00158216
Service Request Number: 24-00158216 • Address: 3703 PALACIOS AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00158216
Address
3703 PALACIOS AVE, DALLAS, TX, 75212
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-17T18:59:00.000
Status
Closed
Created Date
2024-04-07T19:26:11.000
Update Date
2024-04-17T15:49:31.000
Closed Date
2024-04-17T15:49:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007d3ibAAA
Lat Location
(32.78718114469230000,-96.90261451489270000)
22-00556951
Service Request Number: 22-00556951 • Address: 1223 CLAUDE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00556951
Address
1223 CLAUDE ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:45:51.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-29T11:49:11.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5Z8AAK
Lat Location
(32.74026914466115600,-96.80649603040500000)
24-00405936
Service Request Number: 24-00405936 • Address: 3207 EISENHOWER DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00405936
Address
3207 EISENHOWER DR, DALLAS, TX, 75224
City Council District
4
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-09-05T23:59:00.000
Status
Closed
Created Date
2024-08-21T06:31:36.000
Update Date
2024-08-23T06:29:01.000
Closed Date
2024-08-23T06:29:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000005LeArAAK
Lat Location
(32.70677489260508000,-96.82724623308091000)
22-00137243
Service Request Number: 22-00137243 • Address: 14900 LASATER RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00137243
Address
14900 LASATER RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-04-11T23:59:00.000
Status
Closed
Created Date
2022-04-10T14:20:02.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-04-11T10:41:12.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001mrQuAAI
Lat Location
(32.69115781013586000,-96.56114361182017000)
21-00242858
Service Request Number: 21-00242858 • Address: 3409 HIGH VISTA DR, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
21-00242858
Address
3409 HIGH VISTA DR, DALLAS, TX, 75234
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-18T12:54:45.000
Update Date
2023-06-09T02:08:44.000
Closed Date
2021-06-09T11:45:10.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000icuctAAA
Lat Location
(32.91241134256311000,-96.86362602306426000)
26-00093279
Service Request Number: 26-00093279 • Address: 5200 RICHARD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00093279
Address
5200 RICHARD AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:00:37.000
Update Date
2026-03-09T11:35:15.000
Closed Date
2026-03-09T11:34:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aS0KoAAK
Lat Location
(32.81905241054883500,-96.78232090354602000)
22-00546387
Service Request Number: 22-00546387 • Address: 7234 COACH LIGHT RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
22-00546387
Address
7234 COACH LIGHT RD, DALLAS, TX, 75237
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:26:37.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-20T11:29:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UYFJAA4
Lat Location
(32.65990472609293000,-96.86166626848156000)
26-00342215
Service Request Number: 26-00342215 • Address: 4728 CRANFILL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00342215
Address
4728 CRANFILL DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:08:30.000
Update Date
2026-08-06T12:36:12.000
Closed Date
2026-08-04T12:34:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026yenlAAA
Lat Location
(32.70312872915654600,-96.76479205346370000)
23-00382886
Service Request Number: 23-00382886 • Address: 2218 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00382886
Address
2218 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-17T12:00:15.000
Update Date
2023-08-21T10:32:49.000
Closed Date
2023-08-21T10:32:47.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z0000067jeJAAQ
Lat Location
(32.74513932250873000,-96.85431444643353000)
22-00298532
Service Request Number: 22-00298532 • Address: 5845 FARQUHAR LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00298532
Address
5845 FARQUHAR LN, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-21T23:59:00.000
Status
Closed
Created Date
2022-07-14T13:40:25.000
Update Date
2023-06-08T03:14:51.000
Closed Date
2022-07-19T12:13:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tP1uAAE
Lat Location
(32.86207502686914000,-96.81279910487056000)
21-00983712
Service Request Number: 21-00983712 • Address: 5332 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00983712
Address
5332 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:40:51.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2022-03-09T17:49:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMLUAA4
Lat Location
(32.79388489552832000,-96.75350938106577000)
22-00248755
Service Request Number: 22-00248755 • Address: 18613 MARSH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00248755
Address
18613 MARSH LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T13:24:29.000
Update Date
2023-06-08T23:18:39.000
Closed Date
2022-06-22T12:33:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002Rh9jAAC
Lat Location
(33.00340131782757000,-96.85749284460978000)
23-00071777
Service Request Number: 23-00071777 • Address: 822 S CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00071777
Address
822 S CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T12:59:50.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-03-15T13:59:35.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AWOgAAO
Lat Location
(32.73801123204387000,-96.84285212674213000)
22-00292261
Service Request Number: 22-00292261 • Address: 6606 STEFANI DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00292261
Address
6606 STEFANI DR, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:47:54.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-19T18:37:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qes5AAA
Lat Location
(32.87793658383413000,-96.79164058362913000)
25-00151399
Service Request Number: 25-00151399 • Address: 14037 PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00151399
Address
14037 PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-21T23:59:00.000
Status
Closed
Created Date
2025-04-04T21:44:18.000
Update Date
2026-05-15T13:39:17.000
Closed Date
2026-05-15T13:38:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000blqAkAAI
Lat Location
(32.93942375449212500,-96.80381578248569000)
26-00281121
Service Request Number: 26-00281121 • Address: 3209 COLE AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00281121
Address
3209 COLE AVE, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-26T14:34:36.000
Update Date
2026-06-28T17:22:08.000
Closed Date
2026-06-26T17:20:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ygJUbAAM
Lat Location
(32.80397773573163500,-96.80123552420379000)
21-00790875
Service Request Number: 21-00790875 • Address: 7730 KAW ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00790875
Address
7730 KAW ST, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-31T23:59:00.000
Status
Closed
Created Date
2021-08-26T14:17:55.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-08-30T16:38:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qUjrJAAS
Lat Location
(32.65372413121237000,-96.82117301938352000)
22-00556947
Service Request Number: 22-00556947 • Address: 1226 GRANT ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00556947
Address
1226 GRANT ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:43:22.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-03-25T13:30:10.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5XMAA0
Lat Location
(32.74096940953913000,-96.80653305276381000)
22-00246369
Service Request Number: 22-00246369 • Address: 2651 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00246369
Address
2651 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-06-13T23:59:00.000
Status
Closed
Created Date
2022-06-11T11:37:09.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-06-11T12:55:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002QxJ4AAK
Lat Location
(32.70665401827153000,-96.78248588222594000)
25-00479862
Service Request Number: 25-00479862 • Address: 1312 KIRNWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00479862
Address
1312 KIRNWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-10-06T23:59:00.000
Status
Closed
Created Date
2025-10-02T15:00:31.000
Update Date
2025-10-04T16:04:06.000
Closed Date
2025-10-04T16:04:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014CUkIAAW
Lat Location
(32.65434766199960000,-96.84279167555528000)
21-00532658
Service Request Number: 21-00532658 • Address: 3023 50TH ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00532658
Address
3023 50TH ST, DALLAS, TX, 75216
City Council District
4
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-06-18T23:59:00.000
Status
Closed
Created Date
2021-06-11T09:41:48.000
Update Date
2023-06-09T01:03:32.000
Closed Date
2021-06-16T07:22:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mzej1AAA
Lat Location
(32.70120312425123600,-96.77000763322029000)
25-00004108
Service Request Number: 25-00004108 • Address: 4986 FUQUA ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00004108
Address
4986 FUQUA ST, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2025-06-23T18:59:00.000
Status
Closed
Created Date
2025-01-03T21:48:02.000
Update Date
2025-01-06T10:17:27.000
Closed Date
2025-01-06T10:17:27.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1WgzAAF
Lat Location
(32.81009890723017000,-96.77905746464269000)
20-01113157
Service Request Number: 20-01113157 • Address: 6406 CONCERTO LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
20-01113157
Address
6406 CONCERTO LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-11T15:28:21.000
Update Date
2023-06-09T03:24:38.000
Closed Date
2020-11-24T10:20:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000blre2AAA
Lat Location
(32.66971615892241000,-96.80514083097539000)
22-00388680
Service Request Number: 22-00388680 • Address: 5732 WORTH ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00388680
Address
5732 WORTH ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-09-07T09:29:42.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-09-07T10:37:56.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003Uto5AAC
Lat Location
(32.80552970311458000,-96.75801442166784000)
26-00094886
Service Request Number: 26-00094886 • Address: 4909 HOVENKAMP DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00094886
Address
4909 HOVENKAMP DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:52:26.000
Update Date
2026-03-09T14:52:33.000
Closed Date
2026-03-09T14:52:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adqPjAAI
Lat Location
(32.78429397640114000,-96.70737694596833000)
21-00775892
Service Request Number: 21-00775892 • Address: 2910 SHENSTONE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00775892
Address
2910 SHENSTONE DR, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-08-28T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:01:08.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-31T08:51:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykbrAAA
Lat Location
(32.81586488522132000,-96.66508014817899000)
23-00392825
Service Request Number: 23-00392825 • Address: 14311 SKYFROST DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00392825
Address
14311 SKYFROST DR, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:07:28.000
Update Date
2023-08-23T12:07:33.000
Closed Date
2023-08-23T12:07:28.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069tfQAAQ
Lat Location
(32.68420964303992000,-96.57451512814212000)
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