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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00246460
Service Request Number: 22-00246460 • Address: 12303 MARBROOK DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00246460
Address
12303 MARBROOK DR, DALLAS, TX, 75230
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:49:10.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-20T16:41:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002QyLWAA0
Lat Location
(32.91531460016723000,-96.79435000915909000)
26-00092435
Service Request Number: 26-00092435 • Address: 1055 REGAL ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00092435
Address
1055 REGAL ROW, DALLAS, TX, 75247
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-07T14:48:15.000
Update Date
2026-04-14T14:36:23.000
Closed Date
2026-04-14T14:36:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aMnEXAA0
Lat Location
(32.82689623045388000,-96.88735791277443000)
21-00442494
Service Request Number: 21-00442494 • Address: 4640 STOKES ST, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
21-00442494
Address
4640 STOKES ST, DALLAS, TX, 75216
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:07:28.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-06-10T10:11:43.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA4IHAA0
Lat Location
(32.71628333567400000,-96.74765365948645000)
22-00553620
Service Request Number: 22-00553620 • Address: 5935 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00553620
Address
5935 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-29T00:59:00.000
Status
Closed
Created Date
2022-12-22T09:40:27.000
Update Date
2023-06-08T02:11:17.000
Closed Date
2022-12-23T17:46:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004XmbQAAS
Lat Location
(32.80633456400689000,-96.75393997999905000)
23-00353918
Service Request Number: 23-00353918 • Address: 4403 SHADOW GLEN DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00353918
Address
4403 SHADOW GLEN DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-08-04T23:59:00.000
Status
Closed
Created Date
2023-08-01T12:48:08.000
Update Date
2023-08-03T07:31:35.000
Closed Date
2023-08-03T07:31:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000061iilAAA
Lat Location
(32.99305787722973000,-96.83393491572835000)
26-00127412
Service Request Number: 26-00127412 • Address: 2811 PROSPERITY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00127412
Address
2811 PROSPERITY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-28T10:41:05.000
Update Date
2026-04-09T10:44:23.000
Closed Date
2026-04-09T10:44:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ebUAuAAM
Lat Location
(32.71114927532350000,-96.77923662484380000)
26-00348808
Service Request Number: 26-00348808 • Address: 6509 CEDAR RIDGE DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00348808
Address
6509 CEDAR RIDGE DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T19:15:54.000
Update Date
2026-08-08T12:26:27.000
Closed Date
2026-08-08T12:26:27.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027yifsAAA
Lat Location
(32.66894752859301000,-96.92590591830036000)
23-00455337
Service Request Number: 23-00455337 • Address: 10215 SHADOW WAY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00455337
Address
10215 SHADOW WAY, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-02T07:24:56.000
Update Date
2023-10-03T11:09:01.000
Closed Date
2023-10-03T11:09:00.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006OXx7AAG
Lat Location
(32.91468624040686000,-96.71102178831539000)
24-00552651
Service Request Number: 24-00552651 • Address: 524 HIGHFALL DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00552651
Address
524 HIGHFALL DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-11-17T00:59:00.000
Status
Closed
Created Date
2024-11-15T14:45:58.000
Update Date
2024-11-18T13:23:13.000
Closed Date
2024-11-18T13:23:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000J63rVAAR
Lat Location
(32.66266753614658000,-96.82943967229019000)
21-00267008
Service Request Number: 21-00267008 • Address: 8117 MARVEL DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00267008
Address
8117 MARVEL DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:44:24.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-29T13:44:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCgrRAAS
Lat Location
(32.72154174827443000,-96.68217394251295000)
24-00281635
Service Request Number: 24-00281635 • Address: 13132 FALL MANOR DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00281635
Address
13132 FALL MANOR DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-18T18:59:00.000
Status
Closed
Created Date
2024-06-11T12:18:39.000
Update Date
2024-06-14T17:18:21.000
Closed Date
2024-06-14T17:18:21.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000083DX1AAM
Lat Location
(32.92760138562162000,-96.71311699765610000)
21-00052832
Service Request Number: 21-00052832 • Address: 5511 REIGER AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
21-00052832
Address
5511 REIGER AVE, DALLAS, TX, 75214
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-02-19T00:59:00.000
Status
Closed
Created Date
2021-01-19T09:33:55.000
Update Date
2023-06-09T02:30:36.000
Closed Date
2021-01-21T00:00:03.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000ehdZlAAI
Lat Location
(32.80119742315605400,-96.75863814699213000)
25-00314662
Service Request Number: 25-00314662 • Address: COOMBS CREEK DR & IRWINDELL BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00314662
Address
COOMBS CREEK DR & IRWINDELL BLVD, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-16T23:59:00.000
Status
Closed
Created Date
2025-07-01T14:25:35.000
Update Date
2026-05-15T13:31:04.000
Closed Date
2026-05-15T13:30:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000oX6TGAA0
Lat Location
(32.74012617393279000,-96.87626586281189000)
22-00275274
Service Request Number: 22-00275274 • Address: 1606 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275274
Address
1606 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:10:52.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T09:47:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnqRAAQ
Lat Location
(32.73979609284026500,-96.69993396884654000)
26-00233041
Service Request Number: 26-00233041 • Address: 10675 PAGEWOOD DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00233041
Address
10675 PAGEWOOD DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-30T08:33:06.000
Update Date
2026-06-18T15:13:27.000
Closed Date
2026-06-18T15:13:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sAPvEAAW
Lat Location
(32.89235601814299000,-96.77957560500236000)
24-00060933
Service Request Number: 24-00060933 • Address: 2945 NORTH BEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00060933
Address
2945 NORTH BEND DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-07T19:20:11.000
Update Date
2024-02-08T13:52:40.000
Closed Date
2024-02-08T13:52:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007Dh2aAAC
Lat Location
(32.90802574680055000,-96.87970376625847000)
22-00424821
Service Request Number: 22-00424821 • Address: 2532 LEWISTON AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00424821
Address
2532 LEWISTON AVE, DALLAS, TX, 75227
City Council District
7
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-10-19T23:59:00.000
Status
Closed
Created Date
2022-09-27T17:00:52.000
Update Date
2023-06-08T02:35:39.000
Closed Date
2022-10-04T12:50:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003gewXAAQ
Lat Location
(32.75582835333047000,-96.65025409142518000)
21-00296374
Service Request Number: 21-00296374 • Address: 1228 ROCK ISLAND ST, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
21-00296374
Address
1228 ROCK ISLAND ST, DALLAS, TX, 75207
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-02T15:21:44.000
Update Date
2023-06-09T01:55:41.000
Closed Date
2021-04-14T17:38:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jvBPrAAM
Lat Location
(32.76291856677925600,-96.80185528016344000)
26-00091689
Service Request Number: 26-00091689 • Address: 2943 SILVERTON DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00091689
Address
2943 SILVERTON DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:44:26.000
Update Date
2026-03-09T15:30:14.000
Closed Date
2026-03-09T15:30:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aGxdBAAS
Lat Location
(32.89970335783551000,-96.87970518381925000)
21-00266950
Service Request Number: 21-00266950 • Address: 1430 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00266950
Address
1430 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:32:56.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-12T13:05:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jCgxwAAC
Lat Location
(32.70001454979400000,-96.80367794153896000)
23-00097984
Service Request Number: 23-00097984 • Address: 9979 MARSH LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00097984
Address
9979 MARSH LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-03T12:03:12.000
Update Date
2023-06-07T01:34:49.000
Closed Date
2023-03-04T12:04:16.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005FYRIAA4
Lat Location
(32.87966761765735000,-96.85645183018198000)
22-00306796
Service Request Number: 22-00306796 • Address: 3648 FLAIR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00306796
Address
3648 FLAIR DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-08-03T23:59:00.000
Status
Closed
Created Date
2022-07-20T07:57:18.000
Update Date
2023-06-08T03:05:45.000
Closed Date
2022-07-20T14:48:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002wozzAAA
Lat Location
(32.90305233500684000,-96.85733163651680000)
24-00228252
Service Request Number: 24-00228252 • Address: 9126 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00228252
Address
9126 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-15T11:59:57.000
Update Date
2024-05-16T15:46:10.000
Closed Date
2024-05-16T15:46:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007sG0WAAU
Lat Location
(32.71940765870023400,-96.66384584483859000)
25-00149420
Service Request Number: 25-00149420 • Address: 1305 TREWITT RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00149420
Address
1305 TREWITT RD, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-05T18:59:00.000
Status
Closed
Created Date
2025-04-03T19:57:01.000
Update Date
2025-04-03T21:26:01.000
Closed Date
2025-04-03T21:25:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000bbWwVAAU
Lat Location
(32.69041853363363000,-96.64515736643243000)
25-00407245
Service Request Number: 25-00407245 • Address: 1634 PRESIDIO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00407245
Address
1634 PRESIDIO AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-23T18:59:00.000
Status
Closed
Created Date
2025-08-22T12:47:09.000
Update Date
2025-08-22T18:21:08.000
Closed Date
2025-08-22T18:21:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000xXw3FAAS
Lat Location
(32.70409349352387000,-96.80289196783319000)
24-00320454
Service Request Number: 24-00320454 • Address: 3502 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00320454
Address
3502 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-02T11:09:09.000
Update Date
2024-07-09T17:51:14.000
Closed Date
2024-07-09T17:51:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008BuFMAA0
Lat Location
(32.70548114423290000,-96.79969715447054000)
25-00564429
Service Request Number: 25-00564429 • Address: 8314 SAN CRISTOBAL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00564429
Address
8314 SAN CRISTOBAL DR, DALLAS, TX, 75218
City Council District
9
Department
Planning & Development Department
Service Request Type
Building Permits Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-13T00:59:00.000
Status
Closed
Created Date
2025-11-28T11:23:53.000
Update Date
2025-12-01T09:15:13.000
Closed Date
2025-12-01T09:15:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Gl7dpAAB
Lat Location
(32.81105012727671000,-96.71214707542160000)
22-00058995
Service Request Number: 22-00058995 • Address: 825 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00058995
Address
825 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-15T14:40:11.000
Update Date
2023-06-08T23:34:04.000
Closed Date
2022-05-06T11:32:20.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001OONGAA4
Lat Location
(32.75262412373128000,-96.82806914032880000)
22-00275360
Service Request Number: 22-00275360 • Address: 1615 N MASTERS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275360
Address
1615 N MASTERS DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:33:50.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T14:30:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jpDbAAI
Lat Location
(32.74054801168632000,-96.64854690398714000)
26-00276012
Service Request Number: 26-00276012 • Address: 7331 OAKSTONE DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00276012
Address
7331 OAKSTONE DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-01T23:59:00.000
Status
Closed
Created Date
2026-06-24T10:16:05.000
Update Date
2026-06-25T17:18:25.000
Closed Date
2026-06-25T17:18:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001y1SeUAAU
Lat Location
(32.63228895929650000,-96.95036319661824000)
22-00508563
Service Request Number: 22-00508563 • Address: 5200 ROSS AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00508563
Address
5200 ROSS AVE, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - School Flasher Maintenance - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-02T00:59:00.000
Status
Closed
Created Date
2022-11-23T08:15:13.000
Update Date
2026-08-07T14:35:07.000
Closed Date
2022-11-23T08:57:46.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004EK6AAAW
Lat Location
(32.80860617540960000,-96.77311905205327000)
24-00334077
Service Request Number: 24-00334077 • Address: 6170 UNIVERSITY HILLS BLVD, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00334077
Address
6170 UNIVERSITY HILLS BLVD, DALLAS, TX, 75241
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-13T18:59:00.000
Status
Closed
Created Date
2024-07-10T10:42:53.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-07-10T13:39:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000008ElrZAAS
Lat Location
(32.67226982282469500,-96.80565678152158000)
26-00115549
Service Request Number: 26-00115549 • Address: 226 S LANCASTER AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00115549
Address
226 S LANCASTER AVE, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-21T13:23:21.000
Update Date
2026-06-18T08:40:04.000
Closed Date
2026-06-18T08:40:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001dBLTaAAO
Lat Location
(32.74630705348330000,-96.81399008002226000)
25-00185189
Service Request Number: 25-00185189 • Address: 1907 MEDICAL DISTRICT DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00185189
Address
1907 MEDICAL DISTRICT DR, DALLAS, TX, 75235
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-25T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:26:59.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-04-24T14:16:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000eRlbhAAC
Lat Location
(32.80838050224129000,-96.83700791839503000)
22-00328437
Service Request Number: 22-00328437 • Address: 3019 KILBURN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00328437
Address
3019 KILBURN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-02T16:06:32.000
Update Date
2023-06-08T03:09:30.000
Closed Date
2022-08-31T12:00:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000038bBaAAI
Lat Location
(32.70340275886433500,-96.77147214165521000)
23-00098097
Service Request Number: 23-00098097 • Address: 500 GRAHAM AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00098097
Address
500 GRAHAM AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-03T12:30:38.000
Update Date
2023-06-07T01:34:49.000
Closed Date
2023-03-03T12:35:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005FWe0AAG
Lat Location
(32.79821066378389000,-96.75357063959127000)
24-00275550
Service Request Number: 24-00275550 • Address: 4156 MYERWOOD LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
24-00275550
Address
4156 MYERWOOD LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:55:58.000
Update Date
2024-06-12T09:40:08.000
Closed Date
2024-06-12T09:40:08.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000081rJ3AAI
Lat Location
(32.91292171643714000,-96.83943255110047000)
25-00181984
Service Request Number: 25-00181984 • Address: 521 HELENA AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00181984
Address
521 HELENA AVE, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-22T14:17:08.000
Update Date
2025-05-05T14:03:21.000
Closed Date
2025-05-05T14:03:21.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eAyAPAA0
Lat Location
(32.72028283989809000,-96.71565935720850000)
25-00148793
Service Request Number: 25-00148793 • Address: 1431 MONTAGUE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00148793
Address
1431 MONTAGUE AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-04-03T14:41:57.000
Update Date
2025-04-04T17:09:05.000
Closed Date
2025-04-04T17:09:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000bYjViAAK
Lat Location
(32.68773545695394000,-96.80275203911629000)
24-00366498
Service Request Number: 24-00366498 • Address: 11421 FERNALD AVE, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00366498
Address
11421 FERNALD AVE, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-05T18:59:00.000
Status
Closed
Created Date
2024-07-29T13:53:48.000
Update Date
2024-08-02T08:35:33.000
Closed Date
2024-08-02T08:35:32.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000002UzJTAA0
Lat Location
(32.86015861769854500,-96.68282831901752000)
26-00191782
Service Request Number: 26-00191782 • Address: 6188 FARNSWORTH DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00191782
Address
6188 FARNSWORTH DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T15:51:23.000
Update Date
2026-05-15T14:52:49.000
Closed Date
2026-05-15T14:52:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001n6NusAAE
Lat Location
(32.69242250987919000,-96.92915799879319000)
25-00499694
Service Request Number: 25-00499694 • Address: 7910 S NASSAU CIR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00499694
Address
7910 S NASSAU CIR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-10-18T23:59:00.000
Status
Closed
Created Date
2025-10-15T12:24:50.000
Update Date
2025-10-15T12:48:18.000
Closed Date
2025-10-15T12:47:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000016VGpMAAW
Lat Location
(32.70643820155603000,-96.68599939131136000)
26-00155475
Service Request Number: 26-00155475 • Address: 5100 ELKRIDGE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00155475
Address
5100 ELKRIDGE DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:05:17.000
Update Date
2026-04-14T18:42:13.000
Closed Date
2026-04-14T18:42:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hyzaPAAQ
Lat Location
(32.78717714669665000,-96.70763757966641000)
26-00016088
Service Request Number: 26-00016088 • Address: 2130 SHEA RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00016088
Address
2130 SHEA RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T15:52:34.000
Update Date
2026-01-15T11:44:11.000
Closed Date
2026-01-15T10:57:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001OznGqAAJ
Lat Location
(32.82897292346870000,-96.85368408369142000)
25-00514500
Service Request Number: 25-00514500 • Address: 1944 SHORTAL DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00514500
Address
1944 SHORTAL DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-10-24T13:35:10.000
Update Date
2026-05-15T13:16:33.000
Closed Date
2026-05-15T13:16:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000018ouwNAAQ
Lat Location
(32.74560660886540000,-96.68435053296383000)
26-00400510
Service Request Number: 26-00400510 • Address: 3619 BOLIVAR DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00400510
Address
3619 BOLIVAR DR, DALLAS, TX, 75220
City Council District
6
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-16T23:59:00.000
Status
Closed
Created Date
2026-09-09T10:49:36.000
Update Date
2026-09-16T12:45:01.000
Closed Date
2026-09-16T12:45:01.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002G8HRIAA3
Lat Location
(32.86540474280736000,-96.85788412452806000)
24-00312075
Service Request Number: 24-00312075 • Address: 12245 GALVA DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00312075
Address
12245 GALVA DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-29T18:59:00.000
Status
Closed
Created Date
2024-06-27T12:19:10.000
Update Date
2024-06-28T08:36:16.000
Closed Date
2024-06-28T08:36:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000089xdSAAQ
Lat Location
(32.91568932002112000,-96.76339097547705000)
23-00304225
Service Request Number: 23-00304225 • Address: 6404 ABRAMS CT, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00304225
Address
6404 ABRAMS CT, DALLAS, TX, 75231
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-04T09:21:33.000
Update Date
2023-07-12T13:18:36.000
Closed Date
2023-07-12T13:18:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rcuPAAQ
Lat Location
(32.86131582776287000,-96.74482271976075000)
26-00149683
Service Request Number: 26-00149683 • Address: 4812 BLUFFVIEW BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00149683
Address
4812 BLUFFVIEW BLVD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T15:29:34.000
Update Date
2026-04-14T09:27:38.000
Closed Date
2026-04-14T09:27:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hIxMwAAK
Lat Location
(32.86059529466324000,-96.83169118595703000)
26-00243970
Service Request Number: 26-00243970 • Address: 5218 GARLAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00243970
Address
5218 GARLAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-05T11:37:51.000
Update Date
2026-06-18T15:48:38.000
Closed Date
2026-06-18T15:48:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001tXCDXAA4
Lat Location
(32.79352283411761000,-96.75583195721703000)
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