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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00095534
Service Request Number: 26-00095534 • Address: 1443 STARDALE LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095534
Address
1443 STARDALE LN, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T21:47:25.000
Update Date
2026-03-09T23:01:45.000
Closed Date
2026-03-09T23:01:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ajOAeAAM
Lat Location
(32.73730630476066000,-96.70288915243924000)
26-00155286
Service Request Number: 26-00155286 • Address: 13424 SPRING GROVE AVE, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00155286
Address
13424 SPRING GROVE AVE, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T11:49:31.000
Update Date
2026-04-14T11:49:37.000
Closed Date
2026-04-14T11:49:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hwrKQAAY
Lat Location
(32.93067184000893400,-96.77715496478005000)
23-00210377
Service Request Number: 23-00210377 • Address: 10240 PANTHER RIDGE TRL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00210377
Address
10240 PANTHER RIDGE TRL, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T08:31:23.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-31T10:35:11.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005c0pCAAQ
Lat Location
(32.92923240117128000,-96.70797220236733000)
23-00363890
Service Request Number: 23-00363890 • Address: 3147 CALLE BELLA DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00363890
Address
3147 CALLE BELLA DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-07T09:55:59.000
Update Date
2023-08-07T11:59:33.000
Closed Date
2023-08-07T11:59:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000063oMHAAY
Lat Location
(32.70701369505149000,-96.90405430143932000)
23-00160326
Service Request Number: 23-00160326 • Address: 4040 GOODFELLOW DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00160326
Address
4040 GOODFELLOW DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-17T23:59:00.000
Status
Closed
Created Date
2023-04-10T10:32:51.000
Update Date
2023-06-07T01:32:48.000
Closed Date
2023-04-11T15:20:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005QkUBAA0
Lat Location
(32.90876430643767000,-96.84235210303443000)
26-00270920
Service Request Number: 26-00270920 • Address: 4245 HUCKLEBERRY CIR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00270920
Address
4245 HUCKLEBERRY CIR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T18:47:42.000
Update Date
2026-06-21T20:59:45.000
Closed Date
2026-06-21T20:59:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001wvYz7AAE
Lat Location
(32.69174192790991000,-96.82212276340637000)
22-00055160
Service Request Number: 22-00055160 • Address: 743 BROOKHURST DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00055160
Address
743 BROOKHURST DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-17T00:59:00.000
Status
Closed
Created Date
2022-02-12T11:13:56.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-16T12:16:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001NW8eAAG
Lat Location
(32.84874847918911000,-96.70717300902628000)
26-00064215
Service Request Number: 26-00064215 • Address: 5404 PHILIP AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00064215
Address
5404 PHILIP AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T10:56:22.000
Update Date
2026-03-16T15:53:50.000
Closed Date
2026-03-16T15:53:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Wm1i1AAB
Lat Location
(32.79253337010313600,-96.75012394571283000)
26-00204486
Service Request Number: 26-00204486 • Address: 1701 CADIZ ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00204486
Address
1701 CADIZ ST, DALLAS, TX, 75201
City Council District
2
Department
Code Compliance
Service Request Type
Unsheltered Feeding - CCS
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-13T08:37:34.000
Update Date
2026-05-15T15:59:20.000
Closed Date
2026-05-15T15:59:20.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oecnfAAA
Lat Location
(32.77549995886922000,-96.79434114639191000)
21-00951804
Service Request Number: 21-00951804 • Address: 4752 ELM LEAF DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00951804
Address
4752 ELM LEAF DR, DALLAS, TX, 75236
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-11-18T00:59:00.000
Status
Closed
Created Date
2021-11-16T18:01:51.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-16T19:52:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tR49QAAS
Lat Location
(32.67804908132012000,-96.90295234038640000)
26-00270851
Service Request Number: 26-00270851 • Address: 3245 GARAPAN DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00270851
Address
3245 GARAPAN DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T17:01:38.000
Update Date
2026-06-21T17:01:52.000
Closed Date
2026-06-21T17:01:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wuoTGAAY
Lat Location
(32.70603256014346000,-96.83530685092957000)
20-01173729
Service Request Number: 20-01173729 • Address: 2940 BARDWELL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01173729
Address
2940 BARDWELL AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-03T10:31:46.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-03T10:37:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000cb2FyAAI
Lat Location
(32.71457910296227000,-96.77969682243770000)
26-00321701
Service Request Number: 26-00321701 • Address: 6131 MELODY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00321701
Address
6131 MELODY LN, DALLAS, TX, 75231
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-23T23:59:00.000
Status
Closed
Created Date
2026-07-22T03:02:37.000
Update Date
2026-07-24T11:49:15.000
Closed Date
2026-07-22T11:48:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000024D4k2AAC
Lat Location
(32.86718939809948400,-96.75932242684928000)
21-00443011
Service Request Number: 21-00443011 • Address: 16326 SUNSET VALLEY DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00443011
Address
16326 SUNSET VALLEY DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:14:19.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-18T11:24:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA6TXAA0
Lat Location
(32.97307160226067400,-96.79803068050592000)
21-00755454
Service Request Number: 21-00755454 • Address: 3917 VAN NESS LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00755454
Address
3917 VAN NESS LN, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-30T23:59:00.000
Status
Closed
Created Date
2021-08-16T10:18:02.000
Update Date
2023-06-09T00:25:01.000
Closed Date
2021-09-02T14:46:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pakF0AAI
Lat Location
(32.87262589697860400,-96.84687830200046000)
23-00303200
Service Request Number: 23-00303200 • Address: 13329 LENOSA LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00303200
Address
13329 LENOSA LN, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:12:53.000
Update Date
2024-01-30T11:57:59.000
Closed Date
2023-11-28T17:18:26.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rNoxAAE
Lat Location
(32.67007894740450000,-96.61343765865985000)
26-00092330
Service Request Number: 26-00092330 • Address: ALTA AVE & SUMMIT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00092330
Address
ALTA AVE & SUMMIT AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T13:02:05.000
Update Date
2026-03-09T06:21:35.000
Closed Date
2026-03-09T06:21:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMFrBAAW
Lat Location
(32.81338783206497600,-96.77232283511718000)
24-00061223
Service Request Number: 24-00061223 • Address: 1274 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00061223
Address
1274 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-02-23T00:59:00.000
Status
Closed (Transferred)
Created Date
2024-02-07T19:27:10.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2024-02-08T07:23:16.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007DokrAAC
Lat Location
(32.75893776903052000,-96.82557904562624000)
22-00292212
Service Request Number: 22-00292212 • Address: 9122 FOREST HILLS BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00292212
Address
9122 FOREST HILLS BLVD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:29:47.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-12-06T14:56:34.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000002qdnsAAA
Lat Location
(32.82670913725176000,-96.70514371085268000)
22-00458537
Service Request Number: 22-00458537 • Address: 9483 OLDE TOWNE ROWE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00458537
Address
9483 OLDE TOWNE ROWE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-22T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:01:53.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-19T15:10:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003slgyAAA
Lat Location
(32.75165192434301500,-96.65871526804882000)
21-00650026
Service Request Number: 21-00650026 • Address: 736 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00650026
Address
736 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-12T10:04:03.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-14T10:41:37.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000oK2EDAA0
Lat Location
(32.74883702658237000,-96.83461110681385000)
26-00123536
Service Request Number: 26-00123536 • Address: 6118 WOODCREST LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00123536
Address
6118 WOODCREST LN, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed
Created Date
2026-03-26T10:24:40.000
Update Date
2026-03-28T18:23:51.000
Closed Date
2026-03-28T18:23:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eBQsUAAW
Lat Location
(32.83995927782479600,-96.76064771542920000)
24-00470939
Service Request Number: 24-00470939 • Address: 6247 CHURCHILL WAY, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00470939
Address
6247 CHURCHILL WAY, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-08T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-09-27T22:18:58.000
Update Date
2024-09-30T16:50:08.000
Closed Date
2024-09-30T16:50:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000AlY5JAAV
Lat Location
(32.91714837729420000,-96.79775035965850000)
23-00308500
Service Request Number: 23-00308500 • Address: 2614 MERLIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00308500
Address
2614 MERLIN ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-06T13:34:12.000
Update Date
2023-07-09T15:27:15.000
Closed Date
2023-07-09T15:27:13.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005sPyCAAU
Lat Location
(32.77326174581118000,-96.77230843121994000)
22-00546663
Service Request Number: 22-00546663 • Address: 8918 ANGORA ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00546663
Address
8918 ANGORA ST, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-12-21T00:59:00.000
Status
Closed
Created Date
2022-12-17T15:55:35.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-12-21T22:49:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Uc8pAAC
Lat Location
(32.82536225138387000,-96.70997047875673000)
24-00112112
Service Request Number: 24-00112112 • Address: 7101 WINTERBERRY DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00112112
Address
7101 WINTERBERRY DR, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-11T16:13:05.000
Update Date
2024-03-21T10:49:54.000
Closed Date
2024-03-21T10:49:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007RvLVAA0
Lat Location
(32.62398980678139500,-96.94528400446653000)
26-00238836
Service Request Number: 26-00238836 • Address: 350 N ST PAUL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00238836
Address
350 N ST PAUL ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-02T19:28:46.000
Update Date
2026-06-03T12:00:01.000
Closed Date
2026-06-03T12:00:01.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001sryzLAAQ
Lat Location
(32.78349773160196000,-96.79683480017849000)
24-00175410
Service Request Number: 24-00175410 • Address: 6310 ROYAL LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00175410
Address
6310 ROYAL LN, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-03-21T14:08:46.000
Update Date
2024-04-17T07:10:57.000
Closed Date
2024-04-17T07:10:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007gyhWAAQ
Lat Location
(32.89462524512091000,-96.79796363447670000)
21-00266914
Service Request Number: 21-00266914 • Address: 800 S VAN BUREN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00266914
Address
800 S VAN BUREN AVE, DALLAS, TX, 75208
City Council District
1
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-03-30T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-03-25T12:27:47.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-26T20:19:23.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jCbZYAA0
Lat Location
(32.73825483545487500,-96.83470707750955000)
25-00389031
Service Request Number: 25-00389031 • Address: 1700 JOHN WEST RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00389031
Address
1700 JOHN WEST RD, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-26T23:59:00.000
Status
Closed
Created Date
2025-08-12T15:02:24.000
Update Date
2026-05-15T13:25:24.000
Closed Date
2026-05-15T13:25:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000vqS4GAAU
Lat Location
(32.80681431745428000,-96.68736809359268000)
23-00394015
Service Request Number: 23-00394015 • Address: 5817 TREMONT ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00394015
Address
5817 TREMONT ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-24T07:54:36.000
Update Date
2023-11-30T11:39:50.000
Closed Date
2023-11-30T11:39:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006ADGJAA4
Lat Location
(32.80585050983648000,-96.75630067440684000)
23-00392816
Service Request Number: 23-00392816 • Address: 4412 BELMAR CT, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00392816
Address
4412 BELMAR CT, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-23T12:03:29.000
Update Date
2023-09-22T12:10:15.000
Closed Date
2023-09-22T12:10:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000069taNAAQ
Lat Location
(32.99899915384607000,-96.83294760659722000)
24-00064194
Service Request Number: 24-00064194 • Address: 4805 PHILIP AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00064194
Address
4805 PHILIP AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-16T18:59:00.000
Status
Closed
Created Date
2024-02-09T09:17:39.000
Update Date
2024-02-12T18:27:38.000
Closed Date
2024-02-12T18:27:38.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007EJbUAAW
Lat Location
(32.78724837759468600,-96.75709051508603000)
26-00351004
Service Request Number: 26-00351004 • Address: 10103 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00351004
Address
10103 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T10:12:58.000
Update Date
2026-08-08T19:14:23.000
Closed Date
2026-08-08T19:14:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JpFhAAK
Lat Location
(32.88301580756470000,-96.87724839621610000)
23-00171208
Service Request Number: 23-00171208 • Address: 4800 BALDWIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00171208
Address
4800 BALDWIN ST, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-05-26T23:59:00.000
Status
Closed
Created Date
2023-04-15T15:58:41.000
Update Date
2023-06-07T00:53:10.000
Closed Date
2023-04-18T11:52:55.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
5008z000005SdFfAAK
Lat Location
(32.77860254629197000,-96.74321322766642000)
26-00209623
Service Request Number: 26-00209623 • Address: 716 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00209623
Address
716 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-05-17T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:07:59.000
Update Date
2026-05-15T16:46:13.000
Closed Date
2026-05-15T16:46:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pI76nAAC
Lat Location
(32.74883525622599000,-96.83425058660633000)
23-00433346
Service Request Number: 23-00433346 • Address: 17932 BRENT DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00433346
Address
17932 BRENT DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:30:25.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-09-18T14:24:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006JSFmAAO
Lat Location
(32.99568758468331000,-96.86188143134830000)
25-00502861
Service Request Number: 25-00502861 • Address: 6611 NORTHWOOD RD, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00502861
Address
6611 NORTHWOOD RD, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-17T07:51:12.000
Update Date
2025-10-18T09:46:19.000
Closed Date
2025-10-18T09:35:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000016yr0gAAA
Lat Location
(32.86976325789250000,-96.79132540132686000)
23-00462486
Service Request Number: 23-00462486 • Address: 10251 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00462486
Address
10251 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-10-05T12:22:57.000
Update Date
2023-10-05T12:23:04.000
Closed Date
2023-10-05T12:22:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Q5LrAAK
Lat Location
(32.86322406068702400,-96.88129237949484000)
21-00767136
Service Request Number: 21-00767136 • Address: 1834 LEATH ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00767136
Address
1834 LEATH ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-24T23:59:00.000
Status
Closed
Created Date
2021-08-19T09:16:48.000
Update Date
2023-06-09T00:22:07.000
Closed Date
2021-08-26T10:25:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pxYHrAAM
Lat Location
(32.78933965319357000,-96.84874851826359000)
23-00234817
Service Request Number: 23-00234817 • Address: 2728 MCKINNON ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00234817
Address
2728 MCKINNON ST, DALLAS, TX, 75201
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-06-25T23:59:00.000
Status
Closed
Created Date
2023-05-26T11:54:02.000
Update Date
2023-06-07T01:03:06.000
Closed Date
2023-05-27T23:00:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fpiLAAQ
Lat Location
(32.79394333871737000,-96.80678217163856000)
24-00335962
Service Request Number: 24-00335962 • Address: 2550 GRAFTON AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00335962
Address
2550 GRAFTON AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-11T09:23:44.000
Update Date
2024-07-16T09:13:49.000
Closed Date
2024-07-16T09:13:48.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000008FBf1AAG
Lat Location
(32.73097790950376400,-96.86036695204601000)
25-00047882
Service Request Number: 25-00047882 • Address: 9403 FAIRHOPE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00047882
Address
9403 FAIRHOPE AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-07T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-01-30T12:58:04.000
Update Date
2025-02-03T16:56:56.000
Closed Date
2025-02-03T16:56:55.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000T4qH3AAJ
Lat Location
(32.70847236875881000,-96.66154559378130000)
21-00267098
Service Request Number: 21-00267098 • Address: 504 BONNIE VIEW RD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00267098
Address
504 BONNIE VIEW RD, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T13:02:45.000
Update Date
2023-06-09T02:03:03.000
Closed Date
2021-03-30T09:51:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jChsOAAS
Lat Location
(32.74267394320474000,-96.79461398102697000)
23-00236646
Service Request Number: 23-00236646 • Address: 4827 PRINCE HALL CT, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00236646
Address
4827 PRINCE HALL CT, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-28T23:59:00.000
Status
Closed
Created Date
2023-05-27T19:41:30.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-05-27T21:52:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005g84fAAA
Lat Location
(32.69759690381051000,-96.77097412812353000)
25-00040322
Service Request Number: 25-00040322 • Address: 9324 PINEHAVEN DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00040322
Address
9324 PINEHAVEN DR, DALLAS, TX, 75227
City Council District
7
Department
Risk Management
Service Request Type
Risk Management Claim Form Request - RSK
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-06T00:59:00.000
Status
Closed
Created Date
2025-01-29T18:21:14.000
Update Date
2025-01-30T08:57:10.000
Closed Date
2025-01-30T08:57:09.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SOYEzAAP
Lat Location
(32.77089440821346500,-96.66293616732212000)
20-01050764
Service Request Number: 20-01050764 • Address: SYLVAN AVE & W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
20-01050764
Address
SYLVAN AVE & W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-10-23T23:59:00.000
Status
Closed
Created Date
2020-10-21T08:43:54.000
Update Date
2023-06-09T03:41:27.000
Closed Date
2020-10-21T14:50:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000aUPj5AAG
Lat Location
(32.77299930379995000,-96.83621541140023000)
23-00463034
Service Request Number: 23-00463034 • Address: 3010 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00463034
Address
3010 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-11-20T15:36:41.000
Status
Closed
Created Date
2023-10-05T15:36:42.000
Update Date
2023-10-23T16:12:55.000
Closed Date
2023-10-23T16:12:55.000
Priority
Standard
Method Received Description
Internal
Unique Key
5008z000006QBadAAG
Lat Location
(32.77870073600512000,-96.89695825326966000)
26-00146948
Service Request Number: 26-00146948 • Address: 6848 BANDERA AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00146948
Address
6848 BANDERA AVE, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T10:22:32.000
Update Date
2026-04-14T14:25:06.000
Closed Date
2026-04-14T14:25:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gzSbNAAU
Lat Location
(32.86766966965230000,-96.78781109001166000)
24-00367425
Service Request Number: 24-00367425 • Address: 1117 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00367425
Address
1117 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-07-31T18:59:00.000
Status
Closed
Created Date
2024-07-30T01:45:36.000
Update Date
2024-07-30T01:45:43.000
Closed Date
2024-07-30T01:45:36.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002Zfn7AAC
Lat Location
(32.70735210422670000,-96.84064059008658000)
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