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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00583558
Service Request Number: 24-00583558 • Address: 10405 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00583558
Address
10405 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-17T00:59:00.000
Status
Closed
Created Date
2024-12-09T09:52:55.000
Update Date
2024-12-09T10:02:58.000
Closed Date
2024-12-09T10:02:57.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000M5n0DAAR
Lat Location
(32.86445850048329000,-96.70678531129359000)
26-00247920
Service Request Number: 26-00247920 • Address: 2500 MOSSGLEN DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00247920
Address
2500 MOSSGLEN DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-10T23:59:00.000
Status
Closed
Created Date
2026-06-08T12:20:26.000
Update Date
2026-06-08T17:23:28.000
Closed Date
2026-06-08T17:23:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001u5g13AAA
Lat Location
(32.75362704530973000,-96.65524454178653000)
26-00091532
Service Request Number: 26-00091532 • Address: 436 CENTRE ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00091532
Address
436 CENTRE ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:44:07.000
Update Date
2026-03-09T13:25:53.000
Closed Date
2026-03-09T13:25:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aFaM8AAK
Lat Location
(32.74214400448592000,-96.82901201525567000)
23-00547495
Service Request Number: 23-00547495 • Address: 3801 GANNON LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00547495
Address
3801 GANNON LN, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-04T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:36:45.000
Update Date
2023-12-02T17:27:32.000
Closed Date
2023-12-02T17:27:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006mKw4AAE
Lat Location
(32.65214230685166000,-96.88141376873335000)
23-00295144
Service Request Number: 23-00295144 • Address: 2121 LOVEDALE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00295144
Address
2121 LOVEDALE AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-28T13:06:49.000
Update Date
2023-06-30T09:01:56.000
Closed Date
2023-06-30T09:01:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005pn2BAAQ
Lat Location
(32.82861859572998500,-96.85606979878166000)
22-00006401
Service Request Number: 22-00006401 • Address: 3430 HIDALGO DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00006401
Address
3430 HIDALGO DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-01-11T00:59:00.000
Status
Closed
Created Date
2022-01-06T01:17:53.000
Update Date
2023-06-08T23:38:58.000
Closed Date
2022-01-06T17:13:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vJvAtAAK
Lat Location
(32.87064273869486000,-96.86345898704829000)
26-00083146
Service Request Number: 26-00083146 • Address: 1919 S AKARD ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00083146
Address
1919 S AKARD ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T13:30:01.000
Update Date
2026-03-09T12:13:09.000
Closed Date
2026-03-09T11:27:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZAJhRAAX
Lat Location
(32.76712845745710500,-96.78960895728925000)
24-00481411
Service Request Number: 24-00481411 • Address: 4121 TOLBERT ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00481411
Address
4121 TOLBERT ST, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-06T23:59:00.000
Status
Closed
Created Date
2024-10-03T17:57:06.000
Update Date
2024-10-03T23:39:35.000
Closed Date
2024-10-03T23:39:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000BgXajAAF
Lat Location
(32.77331885423960000,-96.69210217231257000)
23-00558455
Service Request Number: 23-00558455 • Address: 450 N GOOD LATIMER EXPY, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00558455
Address
450 N GOOD LATIMER EXPY, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-12T00:59:00.000
Status
Closed
Created Date
2023-12-11T00:32:04.000
Update Date
2026-08-07T13:23:49.000
Closed Date
2023-12-11T03:00:54.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006pX3iAAE
Lat Location
(32.78594047301891000,-96.78820083460911000)
24-00492140
Service Request Number: 24-00492140 • Address: 3573 DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00492140
Address
3573 DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:22:50.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-10T10:44:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CwXCoAAN
Lat Location
(32.72569161116939000,-96.87873583979570000)
25-00246105
Service Request Number: 25-00246105 • Address: TRACY RD & SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00246105
Address
TRACY RD & SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-05-28T23:59:00.000
Status
Closed
Created Date
2025-05-27T10:12:50.000
Update Date
2025-05-27T10:37:16.000
Closed Date
2025-05-27T10:37:16.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000jAoZXAA0
Lat Location
(32.66816634823038600,-96.77239411565967000)
22-00365697
Service Request Number: 22-00365697 • Address: 7439 VILLANOVA ST, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00365697
Address
7439 VILLANOVA ST, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-25T23:59:00.000
Status
Closed
Created Date
2022-08-24T18:00:58.000
Update Date
2023-06-08T03:08:59.000
Closed Date
2022-09-10T02:24:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003MtOVAA0
Lat Location
(32.86433689793080500,-96.77969642360164000)
26-00408128
Service Request Number: 26-00408128 • Address: 1761 S ST PAUL ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00408128
Address
1761 S ST PAUL ST, DALLAS, TX, 75215
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
Closed
Created Date
2026-09-14T11:27:57.000
Update Date
2026-09-16T14:19:06.000
Closed Date
2026-09-14T14:17:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002HBwFbAAL
Lat Location
(32.77169278823792000,-96.78654333964617000)
25-00091889
Service Request Number: 25-00091889 • Address: 6050 MELODY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00091889
Address
6050 MELODY LN, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-12T23:59:00.000
Status
Closed
Created Date
2025-03-03T15:16:52.000
Update Date
2026-03-09T16:36:22.000
Closed Date
2026-03-09T16:36:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000WxPxfAAF
Lat Location
(32.86810107640807000,-96.76091647919960000)
21-00403736
Service Request Number: 21-00403736 • Address: 7006 FOREST PKWY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00403736
Address
7006 FOREST PKWY, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-27T23:59:00.000
Status
Closed
Created Date
2021-05-05T18:24:54.000
Update Date
2023-06-09T01:33:24.000
Closed Date
2021-05-06T10:54:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000lc7SRAAY
Lat Location
(32.66076112030858000,-96.77507599440298000)
24-00320488
Service Request Number: 24-00320488 • Address: 9931 GREENFIELD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00320488
Address
9931 GREENFIELD DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-04T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:17:00.000
Update Date
2024-07-02T19:35:20.000
Closed Date
2024-07-02T19:35:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bu6XAAS
Lat Location
(32.87853365499967000,-96.71388101530441000)
26-00246557
Service Request Number: 26-00246557 • Address: 546 PEMBERTON HILL RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00246557
Address
546 PEMBERTON HILL RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-07T14:19:47.000
Update Date
2026-06-08T15:55:36.000
Closed Date
2026-06-08T15:55:35.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001trQdhAAE
Lat Location
(32.72089340141371000,-96.71760146207528000)
25-00428343
Service Request Number: 25-00428343 • Address: 700 ROUGH BARK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00428343
Address
700 ROUGH BARK DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-09-05T23:59:00.000
Status
Closed
Created Date
2025-09-04T12:33:08.000
Update Date
2025-09-05T05:40:37.000
Closed Date
2025-09-05T05:40:37.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000zXqbdAAC
Lat Location
(32.72435826918693600,-96.64446582668404000)
24-00304470
Service Request Number: 24-00304470 • Address: 2336 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00304470
Address
2336 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-26T18:59:00.000
Status
Closed
Created Date
2024-06-24T08:35:43.000
Update Date
2024-06-25T11:13:08.000
Closed Date
2024-06-25T11:13:08.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000088DcjAAE
Lat Location
(32.80751971307831000,-96.78563279424561000)
21-00235282
Service Request Number: 21-00235282 • Address: 2438 CLEARVIEW CIR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00235282
Address
2438 CLEARVIEW CIR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-03-19T23:59:00.000
Status
Closed
Created Date
2021-03-16T15:58:56.000
Update Date
2023-06-09T02:07:29.000
Closed Date
2021-03-17T16:40:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ic60LAAQ
Lat Location
(32.71760414522390000,-96.85868839440386000)
22-00299572
Service Request Number: 22-00299572 • Address: 9515 ROCKY BRANCH DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00299572
Address
9515 ROCKY BRANCH DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-22T23:59:00.000
Status
Closed
Created Date
2022-07-15T08:41:34.000
Update Date
2023-06-08T03:15:03.000
Closed Date
2022-07-23T09:54:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002tsKEAAY
Lat Location
(32.89864841202330600,-96.73476923215918000)
26-00246717
Service Request Number: 26-00246717 • Address: 960 GLEN OAKS BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00246717
Address
960 GLEN OAKS BLVD, DALLAS, TX, 75232
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-12T23:59:00.000
Status
Closed
Created Date
2026-06-07T17:04:13.000
Update Date
2026-06-12T23:58:29.000
Closed Date
2026-06-10T08:46:58.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001trOf8AAE
Lat Location
(32.67321294428128000,-96.83813484861396000)
24-00608849
Service Request Number: 24-00608849 • Address: 6848 MERRILEE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00608849
Address
6848 MERRILEE LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-02T18:59:00.000
Status
Closed
Created Date
2024-12-27T11:21:50.000
Update Date
2024-12-27T16:52:18.000
Closed Date
2024-12-27T16:52:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OBvMzAAL
Lat Location
(32.82848507025562400,-96.74224464970372000)
26-00250996
Service Request Number: 26-00250996 • Address: 9219 ARBOR TRAIL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00250996
Address
9219 ARBOR TRAIL DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-09T17:25:09.000
Update Date
2026-06-18T15:54:22.000
Closed Date
2026-06-16T15:06:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001uSlMeAAK
Lat Location
(32.90281770745646000,-96.74358780896304000)
21-00242841
Service Request Number: 21-00242841 • Address: 1844 CEDAR CREST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00242841
Address
1844 CEDAR CREST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-18T12:52:01.000
Update Date
2023-06-09T02:08:44.000
Closed Date
2021-04-06T14:51:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000icuXKAAY
Lat Location
(32.72466297457428000,-96.79703595786232000)
23-00394003
Service Request Number: 23-00394003 • Address: 5829 TREMONT ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00394003
Address
5829 TREMONT ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-24T07:49:14.000
Update Date
2023-08-31T12:36:11.000
Closed Date
2023-08-31T12:36:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006ADXoAAO
Lat Location
(32.80597195744839000,-96.75614400043193000)
24-00165529
Service Request Number: 24-00165529 • Address: 3720 SPRING AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
24-00165529
Address
3720 SPRING AVE, DALLAS, TX, 75210
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-04-16T18:59:00.000
Status
Closed
Created Date
2024-04-11T14:09:24.000
Update Date
2024-04-11T14:55:03.000
Closed Date
2024-04-11T14:55:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007erw2AAA
Lat Location
(32.76864168908039000,-96.74891135461701000)
26-00086708
Service Request Number: 26-00086708 • Address: 1702 S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00086708
Address
1702 S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T11:47:04.000
Update Date
2026-03-09T11:08:28.000
Closed Date
2026-03-09T11:08:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zf6HhAAJ
Lat Location
(32.72728921527081000,-96.87407930918559000)
23-00131313
Service Request Number: 23-00131313 • Address: 3929 SCARSDALE LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00131313
Address
3929 SCARSDALE LN, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-03-24T23:59:00.000
Status
Closed
Created Date
2023-03-23T12:10:24.000
Update Date
2023-06-07T01:30:48.000
Closed Date
2023-03-23T12:34:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005LaAwAAK
Lat Location
(32.77075427340448000,-96.65902169876702000)
24-00376669
Service Request Number: 24-00376669 • Address: E LEDBETTER DR & VETERANS DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00376669
Address
E LEDBETTER DR & VETERANS DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-03T19:24:36.000
Update Date
2024-08-04T12:24:46.000
Closed Date
2024-08-04T12:24:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000003FPafAAG
Lat Location
(32.69059161246930000,-96.78031934877723000)
24-00458681
Service Request Number: 24-00458681 • Address: 2444 EL CERRITO DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00458681
Address
2444 EL CERRITO DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-27T18:59:00.000
Status
Closed
Created Date
2024-09-21T12:22:09.000
Update Date
2024-09-25T10:21:21.000
Closed Date
2024-09-25T10:21:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000009lHzVAAU
Lat Location
(32.80002778687864000,-96.70714162358020000)
22-00257801
Service Request Number: 22-00257801 • Address: 4222 VANETTE LN, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00257801
Address
4222 VANETTE LN, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-27T23:59:00.000
Status
Closed
Created Date
2022-06-18T01:25:42.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-23T08:24:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002clMcAAI
Lat Location
(32.69328127311195000,-96.81740939176952000)
26-00093568
Service Request Number: 26-00093568 • Address: 600 N MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093568
Address
600 N MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T20:57:33.000
Update Date
2026-03-09T09:33:19.000
Closed Date
2026-03-09T09:33:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aTh2jAAC
Lat Location
(32.74955082290135000,-96.84634027576196000)
26-00153257
Service Request Number: 26-00153257 • Address: 6132 PROSPECT AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00153257
Address
6132 PROSPECT AVE, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T13:24:29.000
Update Date
2026-04-14T16:49:14.000
Closed Date
2026-04-14T16:48:58.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hgxf8AAA
Lat Location
(32.81493544594342000,-96.76042807154629000)
26-00154326
Service Request Number: 26-00154326 • Address: 1200 COMMERCE ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00154326
Address
1200 COMMERCE ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T07:03:24.000
Update Date
2026-04-14T09:39:45.000
Closed Date
2026-04-14T09:39:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hrZw1AAE
Lat Location
(32.77936580853720000,-96.80090742551346000)
22-00265135
Service Request Number: 22-00265135 • Address: 3604 LEGENDARY LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00265135
Address
3604 LEGENDARY LN, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-23T11:08:41.000
Update Date
2023-06-08T23:15:42.000
Closed Date
2022-06-23T11:42:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002fkprAAA
Lat Location
(32.69977920476861000,-96.84031799316375000)
26-00253700
Service Request Number: 26-00253700 • Address: 8000 LEIGH ANN DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00253700
Address
8000 LEIGH ANN DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-15T23:59:00.000
Status
Closed
Created Date
2026-06-11T06:42:47.000
Update Date
2026-06-18T11:11:23.000
Closed Date
2026-06-16T11:10:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001upSXnAAM
Lat Location
(32.65048042504229000,-96.82852638435090000)
26-00155989
Service Request Number: 26-00155989 • Address: 715 SOUTHGATE LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00155989
Address
715 SOUTHGATE LN, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-14T06:34:08.000
Update Date
2026-04-14T15:59:31.000
Closed Date
2026-04-14T15:59:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001i2c8zAAA
Lat Location
(32.72345007439444000,-96.66299731000701000)
26-00105996
Service Request Number: 26-00105996 • Address: 734 HAVERHILL LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00105996
Address
734 HAVERHILL LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-16T09:59:17.000
Update Date
2026-04-14T10:50:08.000
Closed Date
2026-04-14T10:50:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bwOqcAAE
Lat Location
(32.72352226881463400,-96.66476365712809000)
26-00171661
Service Request Number: 26-00171661 • Address: 1436 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00171661
Address
1436 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed
Created Date
2026-04-23T17:15:38.000
Update Date
2026-04-24T17:28:24.000
Closed Date
2026-04-24T17:28:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001k3H6CAAU
Lat Location
(32.73901834402934000,-96.80151169551584000)
21-00858721
Service Request Number: 21-00858721 • Address: 2831 MORGAN DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00858721
Address
2831 MORGAN DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-17T20:06:02.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-23T16:10:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000rKm0eAAC
Lat Location
(32.65287918914298600,-96.77603372028217000)
25-00396150
Service Request Number: 25-00396150 • Address: 5429 ROSS AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00396150
Address
5429 ROSS AVE, DALLAS, TX, 75206
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-16T18:59:00.000
Status
Closed
Created Date
2025-08-16T10:12:39.000
Update Date
2025-08-18T10:27:22.000
Closed Date
2025-08-18T10:27:22.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000wWr1NAAS
Lat Location
(32.81069353414712000,-96.77107436645983000)
21-00088712
Service Request Number: 21-00088712 • Address: 1505 MCADAMS AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00088712
Address
1505 MCADAMS AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-02-04T00:59:00.000
Status
Closed
Created Date
2021-01-29T10:01:44.000
Update Date
2023-06-09T02:26:14.000
Closed Date
2021-01-29T15:25:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000feNXBAA2
Lat Location
(32.71672048754183000,-96.84542722875203000)
25-00589697
Service Request Number: 25-00589697 • Address: 3631 SHORECREST DR, DALLAS, TX, 75235 • City Council District: 6
Service Request Number
25-00589697
Address
3631 SHORECREST DR, DALLAS, TX, 75235
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-02T00:59:00.000
Status
Closed
Created Date
2025-12-17T17:31:28.000
Update Date
2026-05-15T13:09:28.000
Closed Date
2026-05-15T13:09:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001KSoVmAAL
Lat Location
(32.85913066235250000,-96.85579864382763000)
24-00447900
Service Request Number: 24-00447900 • Address: 3470 PACESETTER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00447900
Address
3470 PACESETTER DR, DALLAS, TX, 75241
City Council District
8
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-24T23:59:00.000
Status
Closed
Created Date
2024-09-15T13:20:26.000
Update Date
2024-09-25T07:44:03.000
Closed Date
2024-09-25T07:44:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000008pIvxAAE
Lat Location
(32.66563132143250000,-96.76589899158470000)
26-00086775
Service Request Number: 26-00086775 • Address: 1403 MEMORY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00086775
Address
1403 MEMORY LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T12:09:55.000
Update Date
2026-03-09T12:47:52.000
Closed Date
2026-03-09T12:47:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZekAlAAJ
Lat Location
(32.73607836092049400,-96.65943133388453000)
26-00094148
Service Request Number: 26-00094148 • Address: 5921 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00094148
Address
5921 SKILLMAN ST, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-05T18:44:51.000
Update Date
2026-03-09T10:38:54.000
Closed Date
2026-03-09T10:38:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aZ9b4AAC
Lat Location
(32.86027159049409000,-96.75336917823891000)
23-00529092
Service Request Number: 23-00529092 • Address: 1536 HOLCOMB RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00529092
Address
1536 HOLCOMB RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-17T15:44:50.000
Update Date
2023-11-17T17:02:35.000
Closed Date
2023-11-17T17:02:34.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000006gkQeAAI
Lat Location
(32.73857153696118000,-96.67411856786822000)
23-00392841
Service Request Number: 23-00392841 • Address: 10931 CINDERELLA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00392841
Address
10931 CINDERELLA LN, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:14:57.000
Update Date
2023-08-23T12:15:02.000
Closed Date
2023-08-23T12:14:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069u0eAAA
Lat Location
(32.89707966192938000,-96.84031094840030000)
25-00227107
Service Request Number: 25-00227107 • Address: 16059 LONGVISTA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00227107
Address
16059 LONGVISTA DR, DALLAS, TX, 75248
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-05-18T23:59:00.000
Status
Closed
Created Date
2025-05-15T15:43:54.000
Update Date
2025-05-21T09:59:06.000
Closed Date
2025-05-21T09:58:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000hfEKrAAM
Lat Location
(32.96897090122612000,-96.78482745086703000)
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