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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00103110
Service Request Number: 21-00103110 • Address: 1429 S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00103110
Address
1429 S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-11T00:59:00.000
Status
Closed
Created Date
2021-02-03T09:44:58.000
Update Date
2023-06-09T02:33:17.000
Closed Date
2021-02-11T11:27:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000gLzFgAAK
Lat Location
(32.73005822466769000,-96.85057298429705000)
26-00093476
Service Request Number: 26-00093476 • Address: 6265 ST MORITZ AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093476
Address
6265 ST MORITZ AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:11:06.000
Update Date
2026-03-09T16:44:37.000
Closed Date
2026-03-09T16:44:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aSXgZAAW
Lat Location
(32.83759234410922000,-96.75624474657073000)
24-00583473
Service Request Number: 24-00583473 • Address: 8555 BOEDEKER ST, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
24-00583473
Address
8555 BOEDEKER ST, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-09T09:28:33.000
Update Date
2024-12-10T13:07:55.000
Closed Date
2024-12-10T13:07:54.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000M4r4MAAR
Lat Location
(32.86632114366278000,-96.77672110307009000)
21-00415346
Service Request Number: 21-00415346 • Address: 312 S JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00415346
Address
312 S JIM MILLER RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-10T08:13:10.000
Update Date
2023-06-09T01:40:39.000
Closed Date
2021-07-30T08:47:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ldUv1AAE
Lat Location
(32.70982272382095000,-96.69987933053001000)
26-00207351
Service Request Number: 26-00207351 • Address: 10822 BIG THICKET DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00207351
Address
10822 BIG THICKET DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T13:26:00.000
Update Date
2026-05-15T15:35:59.000
Closed Date
2026-05-15T15:35:58.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p151NAAQ
Lat Location
(32.72478212216111600,-96.64008000371872000)
21-00883686
Service Request Number: 21-00883686 • Address: 2603 HILLBURN DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00883686
Address
2603 HILLBURN DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-09-30T23:59:00.000
Status
Closed
Created Date
2021-09-29T09:45:09.000
Update Date
2023-06-09T00:07:01.000
Closed Date
2021-09-29T09:45:09.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000rkuIhAAI
Lat Location
(32.75603686342280000,-96.69141201952748000)
25-00288183
Service Request Number: 25-00288183 • Address: BELKNAP AVE & E ELMORE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00288183
Address
BELKNAP AVE & E ELMORE AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-02T23:59:00.000
Status
Closed
Created Date
2025-06-17T11:07:48.000
Update Date
2026-05-15T13:32:48.000
Closed Date
2026-05-15T13:32:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mLbAcAAK
Lat Location
(32.71700436401082000,-96.79983976634638000)
21-00873452
Service Request Number: 21-00873452 • Address: 4506 LARUE ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00873452
Address
4506 LARUE ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-23T14:38:44.000
Update Date
2023-06-09T00:00:15.000
Closed Date
2021-10-21T12:00:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000riYwVAAU
Lat Location
(32.71303025551227000,-96.89274934756678000)
23-00068517
Service Request Number: 23-00068517 • Address: IRVING BLVD & CASH RD, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
23-00068517
Address
IRVING BLVD & CASH RD, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-04-18T23:59:00.000
Status
Closed
Created Date
2023-02-13T17:03:16.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2023-04-22T15:08:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000059tSdAAI
Lat Location
(32.80815041326589000,-96.88230467652387000)
26-00208177
Service Request Number: 26-00208177 • Address: 1711 LANSFORD AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00208177
Address
1711 LANSFORD AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T19:18:34.000
Update Date
2026-05-15T10:00:26.000
Closed Date
2026-05-15T10:00:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p6UK5AAM
Lat Location
(32.72949472198815400,-96.84806498280162000)
22-00246394
Service Request Number: 22-00246394 • Address: 3412 EVENING PETAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00246394
Address
3412 EVENING PETAL LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-11T11:50:09.000
Update Date
2023-06-08T23:18:15.000
Closed Date
2022-06-16T08:18:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002QxPWAA0
Lat Location
(32.88446521446191000,-96.86508371224527000)
24-00092781
Service Request Number: 24-00092781 • Address: ST CROIX DR & CORAL HILLS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00092781
Address
ST CROIX DR & CORAL HILLS DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-13T18:59:00.000
Status
Closed
Created Date
2024-02-28T09:27:44.000
Update Date
2024-02-28T13:22:04.000
Closed Date
2024-02-28T13:22:04.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
5008z000007LzRyAAK
Lat Location
(32.90485314021829000,-96.87058052381568000)
24-00587164
Service Request Number: 24-00587164 • Address: 1822 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00587164
Address
1822 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-13T18:59:00.000
Status
Closed
Created Date
2024-12-10T20:36:26.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-12-11T12:36:22.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMY6PAAX
Lat Location
(32.70562468402882000,-96.79915837692441000)
25-00052393
Service Request Number: 25-00052393 • Address: 7207 CORTLAND AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00052393
Address
7207 CORTLAND AVE, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-02-10T18:59:00.000
Status
Closed
Created Date
2025-02-05T19:44:25.000
Update Date
2025-02-06T14:35:40.000
Closed Date
2025-02-06T14:35:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TS0FhAAL
Lat Location
(32.83315305448840600,-96.84913335310767000)
23-00216142
Service Request Number: 23-00216142 • Address: 1327 CASA VALE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00216142
Address
1327 CASA VALE DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-06-16T23:59:00.000
Status
Closed
Created Date
2023-05-17T09:18:13.000
Update Date
2023-06-07T01:13:16.000
Closed Date
2023-05-18T23:00:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005cvIsAAI
Lat Location
(32.84062362995058500,-96.69066382225617000)
23-00131123
Service Request Number: 23-00131123 • Address: 306 S HOUSTON ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
23-00131123
Address
306 S HOUSTON ST, DALLAS, TX, 75202
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-04-06T23:59:00.000
Status
Closed
Created Date
2023-03-23T11:17:46.000
Update Date
2023-06-07T01:30:43.000
Closed Date
2023-04-10T08:30:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005LYK5AAO
Lat Location
(32.77717105467018000,-96.80717428551270000)
24-00521575
Service Request Number: 24-00521575 • Address: 3240 SALE ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00521575
Address
3240 SALE ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-30T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-28T09:42:33.000
Update Date
2024-10-30T08:09:47.000
Closed Date
2024-10-30T08:09:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000G3boEAAR
Lat Location
(32.80747043875494000,-96.80466381438231000)
25-00041542
Service Request Number: 25-00041542 • Address: 6911 GENSTAR LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00041542
Address
6911 GENSTAR LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2025-01-31T12:51:03.000
Status
Closed
Created Date
2025-01-30T12:51:03.000
Update Date
2025-01-30T12:51:07.000
Closed Date
2025-01-30T12:51:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SVJpRAAX
Lat Location
(33.00218256939866000,-96.78434198076818000)
24-00364365
Service Request Number: 24-00364365 • Address: 1320 N BECKLEY AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
24-00364365
Address
1320 N BECKLEY AVE, DALLAS, TX, 75203
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-30T18:59:00.000
Status
Closed
Created Date
2024-07-27T22:50:10.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-07-29T11:40:45.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000002LDabAAG
Lat Location
(32.75924261595101000,-96.82271555821094000)
23-00313870
Service Request Number: 23-00313870 • Address: 4134 PARK LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
23-00313870
Address
4134 PARK LN, DALLAS, TX, 75220
City Council District
13
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-03T13:32:24.000
Update Date
2023-07-10T10:28:50.000
Closed Date
2023-07-10T10:28:47.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tW0jAAE
Lat Location
(32.87525323169692400,-96.84107352670856000)
22-00382436
Service Request Number: 22-00382436 • Address: 3306 TUMALO TRL, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00382436
Address
3306 TUMALO TRL, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-03T23:59:00.000
Status
Closed
Created Date
2022-09-02T22:44:51.000
Update Date
2023-06-08T02:45:40.000
Closed Date
2022-09-02T23:05:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003SxLRAA0
Lat Location
(32.78226841960610500,-96.90558427706780000)
26-00091522
Service Request Number: 26-00091522 • Address: 6831 HISTORIC VW, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00091522
Address
6831 HISTORIC VW, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:40:03.000
Update Date
2026-03-09T16:18:41.000
Closed Date
2026-03-09T16:18:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aFoiRAAS
Lat Location
(32.68192763729615500,-96.93751129373985000)
26-00207848
Service Request Number: 26-00207848 • Address: 10215 WOODLOT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00207848
Address
10215 WOODLOT DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T16:09:53.000
Update Date
2026-05-15T04:37:11.000
Closed Date
2026-05-15T04:37:11.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p2bdYAAQ
Lat Location
(32.72861388269010500,-96.64749944188614000)
25-00039103
Service Request Number: 25-00039103 • Address: 8119 DELL GARDEN AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00039103
Address
8119 DELL GARDEN AVE, DALLAS, TX, 75217
City Council District
5
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-01-29T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-01-13T15:21:44.000
Update Date
2025-01-29T11:28:17.000
Closed Date
2025-01-29T11:28:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SJn4xAAD
Lat Location
(32.72900471574324000,-96.68265315217334000)
24-00355400
Service Request Number: 24-00355400 • Address: 1216 E 8TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00355400
Address
1216 E 8TH ST, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-07-24T23:59:00.000
Status
Closed
Created Date
2024-07-23T09:38:05.000
Update Date
2024-07-23T11:41:04.000
Closed Date
2024-07-23T11:41:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000001uSh3AAE
Lat Location
(32.75110087315485400,-96.80614771049550000)
24-00320564
Service Request Number: 24-00320564 • Address: 8249 EMSWORTH DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00320564
Address
8249 EMSWORTH DR, DALLAS, TX, 75231
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-04T23:59:00.000
Status
Closed
Created Date
2024-07-02T11:40:15.000
Update Date
2024-07-03T09:32:51.000
Closed Date
2024-07-03T09:32:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bvf0AAC
Lat Location
(32.89176450019332000,-96.76314034859963000)
21-00442949
Service Request Number: 21-00442949 • Address: 4350 VANDERVORT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00442949
Address
4350 VANDERVORT DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Boarding Home Facilities - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-10-21T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:06:54.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-06-01T15:16:20.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA76XAAS
Lat Location
(32.71033755740793000,-96.76122022615807000)
25-00435558
Service Request Number: 25-00435558 • Address: 2647 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435558
Address
2647 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:58:16.000
Update Date
2025-09-29T16:08:34.000
Closed Date
2025-09-29T16:08:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010C8qvAAC
Lat Location
(32.71015741059435000,-96.78527243380125000)
22-00193859
Service Request Number: 22-00193859 • Address: FERGUSON RD & DELFORD CIR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00193859
Address
FERGUSON RD & DELFORD CIR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-16T23:59:00.000
Status
Closed
Created Date
2022-05-12T12:54:49.000
Update Date
2023-06-08T23:07:24.000
Closed Date
2022-05-13T23:05:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000028gxYAAQ
Lat Location
(32.84594459882019600,-96.66068529524830000)
22-00046977
Service Request Number: 22-00046977 • Address: 4236 SCARSDALE LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00046977
Address
4236 SCARSDALE LN, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-11T00:59:00.000
Status
Closed
Created Date
2022-02-07T15:23:11.000
Update Date
2023-06-08T23:31:02.000
Closed Date
2022-02-08T09:42:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001LSb7AAG
Lat Location
(32.77160027596057000,-96.65980379425336000)
26-00313633
Service Request Number: 26-00313633 • Address: 1214 NEWPORT AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00313633
Address
1214 NEWPORT AVE, DALLAS, TX, 75224
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-30T23:59:00.000
Status
Closed
Created Date
2026-07-16T18:57:41.000
Update Date
2026-08-08T08:02:10.000
Closed Date
2026-08-06T08:00:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023AD1GAAW
Lat Location
(32.72507952119669000,-96.84270433555115000)
25-00159214
Service Request Number: 25-00159214 • Address: 17361 PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00159214
Address
17361 PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-09T15:47:26.000
Update Date
2025-04-29T09:31:23.000
Closed Date
2025-04-29T09:31:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
311-App
Unique Key
500cs00000cNRCyAAO
Lat Location
(32.98875320360602400,-96.80270733204620000)
26-00094713
Service Request Number: 26-00094713 • Address: 1851 MOUNTAIN CREEK PKWY, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00094713
Address
1851 MOUNTAIN CREEK PKWY, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:46:02.000
Update Date
2026-03-09T15:50:34.000
Closed Date
2026-03-09T15:50:33.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acazjAAA
Lat Location
(32.72097071806020000,-96.92129564173864000)
22-00458566
Service Request Number: 22-00458566 • Address: 1006 FERNCLIFF TRL, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00458566
Address
1006 FERNCLIFF TRL, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-19T15:09:52.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-31T12:14:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003smBZAAY
Lat Location
(32.66673509346820500,-96.83873220925340000)
21-00983625
Service Request Number: 21-00983625 • Address: 4001 W LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00983625
Address
4001 W LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T19:40:49.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-23T10:41:36.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uFLjuAAG
Lat Location
(32.83442186912782000,-96.72743654516186000)
25-00340808
Service Request Number: 25-00340808 • Address: 2803 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00340808
Address
2803 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-07-17T18:59:00.000
Status
Closed
Created Date
2025-07-15T21:40:33.000
Update Date
2025-07-16T04:39:56.000
Closed Date
2025-07-16T04:39:39.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000qlUpVAAU
Lat Location
(32.80204853747108000,-96.80619436858686000)
24-00568498
Service Request Number: 24-00568498 • Address: 3262 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00568498
Address
3262 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-02T18:59:00.000
Status
Closed
Created Date
2024-11-26T12:48:49.000
Update Date
2024-11-28T09:26:14.000
Closed Date
2024-11-28T09:25:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Kf070AAB
Lat Location
(32.79981475783248600,-96.79475417180004000)
25-00164212
Service Request Number: 25-00164212 • Address: 3466 TIOGA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00164212
Address
3466 TIOGA ST, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-13T23:59:00.000
Status
Closed
Created Date
2025-04-12T10:58:55.000
Update Date
2025-04-13T16:45:00.000
Closed Date
2025-04-13T16:44:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000coS6YAAU
Lat Location
(32.66005842186266500,-96.76404005048983000)
25-00538036
Service Request Number: 25-00538036 • Address: 2310 SOUTHERLAND AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00538036
Address
2310 SOUTHERLAND AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-11-10T00:59:00.000
Status
Closed
Created Date
2025-11-08T10:51:18.000
Update Date
2025-11-27T21:51:19.000
Closed Date
2025-11-27T21:51:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001CU4GXAA1
Lat Location
(32.72778651950476000,-96.78850902908707000)
26-00094929
Service Request Number: 26-00094929 • Address: 9718 MAPLEHILL DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094929
Address
9718 MAPLEHILL DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T19:00:32.000
Update Date
2026-03-09T15:07:38.000
Closed Date
2026-03-09T15:07:35.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adzPmAAI
Lat Location
(32.87361518425727000,-96.72122883686048000)
21-00656582
Service Request Number: 21-00656582 • Address: OLD OX RD & SOLITUDE DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
21-00656582
Address
OLD OX RD & SOLITUDE DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-16T23:59:00.000
Status
Closed
Created Date
2021-07-15T20:48:40.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-15T21:33:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000oL3KaAAK
Lat Location
(32.67443883965453500,-96.79688146821168000)
23-00360201
Service Request Number: 23-00360201 • Address: 7610 SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00360201
Address
7610 SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-04T09:56:28.000
Update Date
2023-08-09T10:50:34.000
Closed Date
2023-08-09T10:50:33.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z00000631B7AAI
Lat Location
(32.73706600729590000,-96.69163419564283000)
22-00220082
Service Request Number: 22-00220082 • Address: 5866 FARQUHAR LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00220082
Address
5866 FARQUHAR LN, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-01T23:59:00.000
Status
Closed
Created Date
2022-05-26T21:11:06.000
Update Date
2023-06-08T23:21:21.000
Closed Date
2022-06-01T06:32:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002Hw5SAAS
Lat Location
(32.86179321540656000,-96.81252838198169000)
26-00077338
Service Request Number: 26-00077338 • Address: 7046 PANAVISION TRL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00077338
Address
7046 PANAVISION TRL, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:47:48.000
Update Date
2026-02-27T14:48:14.000
Closed Date
2026-02-27T14:48:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSCF4AAP
Lat Location
(32.65977921786187500,-96.94622282192351000)
22-00197029
Service Request Number: 22-00197029 • Address: S HAMPTON RD & GLADSTONE DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00197029
Address
S HAMPTON RD & GLADSTONE DR, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-17T23:59:00.000
Status
Closed
Created Date
2022-05-14T04:00:11.000
Update Date
2023-06-08T22:59:36.000
Closed Date
2022-05-14T08:03:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000029iwIAAQ
Lat Location
(32.74024821249770000,-96.85684257041800000)
25-00308620
Service Request Number: 25-00308620 • Address: 1599 KNOLL MANOR LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00308620
Address
1599 KNOLL MANOR LN, DALLAS, TX, 75206
City Council District
14
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2025-07-02T18:59:00.000
Status
Closed
Created Date
2025-06-27T21:21:56.000
Update Date
2025-06-27T21:22:12.000
Closed Date
2025-06-27T21:21:56.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o3QsPAAU
Lat Location
(32.81004117336503000,-96.76921753003715000)
26-00153913
Service Request Number: 26-00153913 • Address: 6611 SHADOW CREEK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00153913
Address
6611 SHADOW CREEK DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T17:12:25.000
Update Date
2026-04-14T15:54:42.000
Closed Date
2026-04-14T15:54:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hn5ABAAY
Lat Location
(32.65740544344485000,-96.76701470219871000)
22-00020144
Service Request Number: 22-00020144 • Address: 3514 NOGALES DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00020144
Address
3514 NOGALES DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-16T18:19:49.000
Update Date
2023-06-08T23:41:30.000
Closed Date
2022-01-20T15:47:11.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000vLqkcAAC
Lat Location
(32.87205114299118000,-96.86204758806639000)
26-00076398
Service Request Number: 26-00076398 • Address: 408 MURDOCK RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00076398
Address
408 MURDOCK RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T16:56:50.000
Update Date
2026-03-09T09:50:29.000
Closed Date
2026-03-09T09:50:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YKZVOAA5
Lat Location
(32.70865847626561000,-96.68276857562095000)
24-00313284
Service Request Number: 24-00313284 • Address: 1337 CHEMICAL ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
24-00313284
Address
1337 CHEMICAL ST, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-06-27T22:48:36.000
Update Date
2024-09-20T12:39:58.000
Closed Date
2024-09-20T12:39:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008AIFZAA4
Lat Location
(32.80210041883274000,-96.84019450461325000)
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