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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00563471
Service Request Number: 25-00563471 • Address: 13532 BALDCYPRESS DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00563471
Address
13532 BALDCYPRESS DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-11-28T00:59:00.000
Status
Closed
Created Date
2025-11-26T14:44:41.000
Update Date
2025-11-26T16:40:18.000
Closed Date
2025-11-26T16:40:17.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Gacl0AAB
Lat Location
(32.67446045622445000,-96.60636367769679000)
26-00092441
Service Request Number: 26-00092441 • Address: 430 W SUFFOLK AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00092441
Address
430 W SUFFOLK AVE, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:54:42.000
Update Date
2026-03-09T13:40:47.000
Closed Date
2026-03-09T13:40:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aMcGbAAK
Lat Location
(32.73546688630527500,-96.82963141265316000)
26-00086585
Service Request Number: 26-00086585 • Address: 4915 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00086585
Address
4915 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:14:09.000
Update Date
2026-03-09T08:16:44.000
Closed Date
2026-03-09T08:06:30.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdE3KAAV
Lat Location
(32.82789130506811400,-96.78646417307456000)
26-00149738
Service Request Number: 26-00149738 • Address: 6011 BENT CREEK TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00149738
Address
6011 BENT CREEK TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T15:46:08.000
Update Date
2026-04-14T09:05:27.000
Closed Date
2026-04-14T09:05:26.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJtfRAAS
Lat Location
(33.00975444101149000,-96.80323477907879000)
25-00435530
Service Request Number: 25-00435530 • Address: 3430 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435530
Address
3430 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-09-10T23:59:00.000
Status
Closed
Created Date
2025-09-08T20:33:06.000
Update Date
2025-09-11T15:17:55.000
Closed Date
2025-09-11T15:17:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000010BeUgAAK
Lat Location
(32.70206409414933000,-96.81205586047962000)
23-00018139
Service Request Number: 23-00018139 • Address: 4019 SCARSDALE LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00018139
Address
4019 SCARSDALE LN, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-20T00:59:00.000
Status
Closed
Created Date
2023-01-11T12:23:44.000
Update Date
2023-06-07T01:56:22.000
Closed Date
2023-01-20T09:40:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004lJAWAA2
Lat Location
(32.77148053443824000,-96.65902131966709000)
26-00093018
Service Request Number: 26-00093018 • Address: 6007 MCCOMMAS BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00093018
Address
6007 MCCOMMAS BLVD, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-08T10:59:42.000
Update Date
2026-03-09T13:40:17.000
Closed Date
2026-03-09T13:40:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aQizSAAS
Lat Location
(32.83005356250392000,-96.76393484202147000)
22-00103905
Service Request Number: 22-00103905 • Address: 12055 MCCREE RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
22-00103905
Address
12055 MCCREE RD, DALLAS, TX, 75238
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-04-08T23:59:00.000
Status
Closed
Created Date
2022-03-19T12:42:42.000
Update Date
2023-06-08T22:55:04.000
Closed Date
2022-03-26T06:40:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001ZsSsAAK
Lat Location
(32.86626156875504000,-96.67416546553960000)
21-00656594
Service Request Number: 21-00656594 • Address: 3700 DURANGO DR, DALLAS, TX, 75220 • City Council District: 2
Service Request Number
21-00656594
Address
3700 DURANGO DR, DALLAS, TX, 75220
City Council District
2
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-15T21:03:17.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-26T13:16:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL3WlAAK
Lat Location
(32.86722011798457000,-96.85603912986342000)
26-00250629
Service Request Number: 26-00250629 • Address: 3869 CEDARBRUSH DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00250629
Address
3869 CEDARBRUSH DR, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Shopping Carts - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-10T23:59:00.000
Status
Closed
Created Date
2026-06-09T15:04:49.000
Update Date
2026-06-12T01:02:05.000
Closed Date
2026-06-10T01:00:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001uQI5OAAW
Lat Location
(32.90817760879579000,-96.84957566097850000)
23-00223821
Service Request Number: 23-00223821 • Address: 2935 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00223821
Address
2935 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-21T10:58:31.000
Update Date
2023-06-07T00:59:49.000
Closed Date
2023-05-31T13:47:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005eBpLAAU
Lat Location
(32.71201857686975000,-96.80452094108060000)
25-00361145
Service Request Number: 25-00361145 • Address: 2341 BURNING LIGHT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00361145
Address
2341 BURNING LIGHT DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-29T18:59:00.000
Status
Closed
Created Date
2025-07-27T11:12:23.000
Update Date
2025-07-28T14:47:05.000
Closed Date
2025-07-28T14:47:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000t8QVVAA2
Lat Location
(32.80403486446390000,-96.67616417438272000)
26-00209488
Service Request Number: 26-00209488 • Address: 11226 LEO LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00209488
Address
11226 LEO LN, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T14:30:01.000
Update Date
2026-05-15T15:45:07.000
Closed Date
2026-05-15T15:44:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pHVXlAAO
Lat Location
(32.89195696643647400,-96.88577758676156000)
20-01092435
Service Request Number: 20-01092435 • Address: 5414 FALLS RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
20-01092435
Address
5414 FALLS RD, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-04T15:20:45.000
Update Date
2023-06-09T03:29:24.000
Closed Date
2020-11-16T16:02:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkZN6AAM
Lat Location
(32.87702931382118000,-96.81541256914643000)
22-00055113
Service Request Number: 22-00055113 • Address: 7238 SUMMIT PARC DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00055113
Address
7238 SUMMIT PARC DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-17T00:59:00.000
Status
Closed
Created Date
2022-02-12T10:51:08.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-14T16:39:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001NVthAAG
Lat Location
(32.65185987442403400,-96.94560160832945000)
24-00254701
Service Request Number: 24-00254701 • Address: 4208 LIVE OAK ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00254701
Address
4208 LIVE OAK ST, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-06-04T18:59:00.000
Status
Closed
Created Date
2024-05-29T21:18:15.000
Update Date
2024-05-30T16:38:35.000
Closed Date
2024-05-30T16:38:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007xpN9AAI
Lat Location
(32.79717406236036000,-96.77881505778534000)
26-00091707
Service Request Number: 26-00091707 • Address: 1400 N WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00091707
Address
1400 N WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:54:27.000
Update Date
2026-03-09T10:21:14.000
Closed Date
2026-03-09T10:21:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aFyptAAC
Lat Location
(32.76428534730311500,-96.87233482457711000)
25-00290527
Service Request Number: 25-00290527 • Address: HOLCOMB RD & LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00290527
Address
HOLCOMB RD & LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-07-11T23:59:00.000
Status
Closed
Created Date
2025-06-18T11:13:33.000
Update Date
2025-06-25T10:54:23.000
Closed Date
2025-06-25T10:54:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mXS5AAAW
Lat Location
(32.73425716142084000,-96.67428834128188000)
23-00086140
Service Request Number: 23-00086140 • Address: 5121 BOURQUIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00086140
Address
5121 BOURQUIN ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-24T12:32:06.000
Update Date
2023-06-07T01:48:36.000
Closed Date
2023-03-07T12:28:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005DCYKAA4
Lat Location
(32.76482729169624000,-96.73658506389087000)
26-00402450
Service Request Number: 26-00402450 • Address: 2624 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00402450
Address
2624 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-10T10:43:37.000
Update Date
2026-09-14T11:47:27.000
Closed Date
2026-09-14T11:47:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GR6a9AAD
Lat Location
(32.70085150836606000,-96.77876801354920000)
25-00074207
Service Request Number: 25-00074207 • Address: 2303 CABLEWOOD CIR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00074207
Address
2303 CABLEWOOD CIR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-28T00:59:00.000
Status
Closed
Created Date
2025-02-20T14:37:12.000
Update Date
2025-02-25T18:25:52.000
Closed Date
2025-02-25T18:25:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000VPXroAAH
Lat Location
(32.75142475551738000,-96.64158700627446000)
26-00362326
Service Request Number: 26-00362326 • Address: 4600 N JIM MILLER RD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00362326
Address
4600 N JIM MILLER RD, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-11-14T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-08-15T11:21:38.000
Update Date
2026-08-19T10:43:12.000
Closed Date
2026-08-17T06:30:30.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000029xwPyAAI
Lat Location
(32.77697882105401600,-96.69983860273352000)
22-00498859
Service Request Number: 22-00498859 • Address: 1023 PONTIAC AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00498859
Address
1023 PONTIAC AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-12-03T00:59:00.000
Status
Closed
Created Date
2022-11-16T11:22:53.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-12-05T16:49:34.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000049xpJAAQ
Lat Location
(32.74123444776255000,-96.78346139173840000)
24-00376670
Service Request Number: 24-00376670 • Address: 10560 CLEARBROOK LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00376670
Address
10560 CLEARBROOK LN, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-03T19:24:45.000
Update Date
2024-08-04T10:04:27.000
Closed Date
2024-08-04T10:04:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000003FPfVAAW
Lat Location
(32.85391374865981400,-96.69957220124505000)
22-00345001
Service Request Number: 22-00345001 • Address: 6311 MOONGLOW DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00345001
Address
6311 MOONGLOW DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-12T12:26:09.000
Update Date
2023-06-08T03:14:09.000
Closed Date
2022-11-15T16:55:12.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000003F9IiAAK
Lat Location
(32.67178149344627500,-96.79662669082316000)
21-00442850
Service Request Number: 21-00442850 • Address: 3122 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442850
Address
3122 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:57:05.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-10-28T15:16:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA57zAAC
Lat Location
(32.65634795264746500,-96.77201214908455000)
24-00459573
Service Request Number: 24-00459573 • Address: 2620 SAN MEDINA AVE, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00459573
Address
2620 SAN MEDINA AVE, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2024-09-23T13:59:09.000
Status
Closed
Created Date
2024-09-22T13:59:10.000
Update Date
2024-09-22T13:59:17.000
Closed Date
2024-09-22T13:59:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000009puKjAAI
Lat Location
(32.83280372627691400,-96.67036991201861000)
26-00094400
Service Request Number: 26-00094400 • Address: 6200 CARLTON GARRETT ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00094400
Address
6200 CARLTON GARRETT ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:56:22.000
Update Date
2026-03-09T12:55:51.000
Closed Date
2026-03-09T12:55:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaRqtAAE
Lat Location
(32.73988600149568400,-96.75501793251837000)
23-00051226
Service Request Number: 23-00051226 • Address: 5000 BOWSER AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
23-00051226
Address
5000 BOWSER AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-03-17T23:59:00.000
Status
Closed (Duplicate)
Created Date
2023-02-02T08:26:06.000
Update Date
2023-06-07T01:44:20.000
Closed Date
2023-02-06T11:42:51.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000052CB8AAM
Lat Location
(32.82427822979468600,-96.81784540531822000)
25-00252335
Service Request Number: 25-00252335 • Address: N PEAK ST & MAIN ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
25-00252335
Address
N PEAK ST & MAIN ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-05-30T23:59:00.000
Status
Closed
Created Date
2025-05-29T15:14:55.000
Update Date
2025-05-29T21:47:39.000
Closed Date
2025-05-29T21:47:29.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000jdOQMAA2
Lat Location
(32.79004141772105600,-96.76906927305447000)
24-00587164
Service Request Number: 24-00587164 • Address: 1822 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00587164
Address
1822 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-13T18:59:00.000
Status
Closed
Created Date
2024-12-10T20:36:26.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-12-11T12:36:22.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMY6PAAX
Lat Location
(32.70562468402882000,-96.79915837692441000)
22-00428943
Service Request Number: 22-00428943 • Address: 11711 ABSTON LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00428943
Address
11711 ABSTON LN, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-02T23:59:00.000
Status
Closed
Created Date
2022-09-29T16:39:20.000
Update Date
2023-06-08T02:36:53.000
Closed Date
2022-09-29T18:28:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003i2z1AAA
Lat Location
(32.86269499753526000,-96.67869175462110000)
25-00052393
Service Request Number: 25-00052393 • Address: 7207 CORTLAND AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00052393
Address
7207 CORTLAND AVE, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-02-10T18:59:00.000
Status
Closed
Created Date
2025-02-05T19:44:25.000
Update Date
2025-02-06T14:35:40.000
Closed Date
2025-02-06T14:35:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TS0FhAAL
Lat Location
(32.83315305448840600,-96.84913335310767000)
25-00225781
Service Request Number: 25-00225781 • Address: 6305 ALPHA RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00225781
Address
6305 ALPHA RD, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-22T18:59:00.000
Status
Closed
Created Date
2025-05-15T08:52:07.000
Update Date
2025-05-16T08:27:24.000
Closed Date
2025-05-16T08:27:09.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000hZOI3AAO
Lat Location
(32.93335015221456000,-96.79721778906979000)
20-01091603
Service Request Number: 20-01091603 • Address: 2320 SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01091603
Address
2320 SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-10T00:59:00.000
Status
Closed
Created Date
2020-11-04T12:28:42.000
Update Date
2023-06-09T03:29:16.000
Closed Date
2020-11-05T10:59:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkW3wAAE
Lat Location
(32.76568606724064000,-96.77432816385858000)
25-00534570
Service Request Number: 25-00534570 • Address: 3209 NUSSBAUMER ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
25-00534570
Address
3209 NUSSBAUMER ST, DALLAS, TX, 75226
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-22T00:59:00.000
Status
Closed
Created Date
2025-11-06T11:38:04.000
Update Date
2026-05-15T13:13:38.000
Closed Date
2026-05-15T13:13:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BwPbuAAF
Lat Location
(32.78875875738254000,-96.78205025276297000)
23-00216142
Service Request Number: 23-00216142 • Address: 1327 CASA VALE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00216142
Address
1327 CASA VALE DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-06-16T23:59:00.000
Status
Closed
Created Date
2023-05-17T09:18:13.000
Update Date
2023-06-07T01:13:16.000
Closed Date
2023-05-18T23:00:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005cvIsAAI
Lat Location
(32.84062362995058500,-96.69066382225617000)
26-00095441
Service Request Number: 26-00095441 • Address: 2900 SATSUMA DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00095441
Address
2900 SATSUMA DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:56:47.000
Update Date
2026-03-09T22:08:00.000
Closed Date
2026-03-09T22:07:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aj789AAA
Lat Location
(32.90029820700196000,-96.88135168235793000)
25-00036152
Service Request Number: 25-00036152 • Address: DIXON AVE & SCYENE RD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00036152
Address
DIXON AVE & SCYENE RD, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-01-30T00:59:00.000
Status
Closed
Created Date
2025-01-27T18:03:10.000
Update Date
2025-01-27T20:12:31.000
Closed Date
2025-01-27T20:12:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000S3iikAAB
Lat Location
(32.76631350677867000,-96.73294814403404000)
23-00051264
Service Request Number: 23-00051264 • Address: 6442 ANITA ST, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00051264
Address
6442 ANITA ST, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-10T00:59:00.000
Status
Closed
Created Date
2023-02-02T09:44:25.000
Update Date
2023-06-07T01:44:20.000
Closed Date
2023-02-08T09:47:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000052FWNAA2
Lat Location
(32.83447996576912000,-96.75164209263069000)
25-00105531
Service Request Number: 25-00105531 • Address: 4884 MILITARY PKWY, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
25-00105531
Address
4884 MILITARY PKWY, DALLAS, TX, 75223
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-13T18:59:00.000
Status
Closed
Created Date
2025-03-10T17:08:19.000
Update Date
2025-03-12T17:11:53.000
Closed Date
2025-03-12T17:11:53.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y4B4aAAF
Lat Location
(32.78345856772822500,-96.73355680624253000)
25-00209403
Service Request Number: 25-00209403 • Address: 3547 SOURWOOD LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00209403
Address
3547 SOURWOOD LN, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-07T08:10:30.000
Update Date
2026-05-15T13:36:31.000
Closed Date
2026-05-15T13:35:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000gNGgdAAG
Lat Location
(32.65921535462920000,-96.65686054739447000)
25-00431709
Service Request Number: 25-00431709 • Address: S HAMPTON RD & PERRYTON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00431709
Address
S HAMPTON RD & PERRYTON DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-09-07T23:59:00.000
Status
Closed
Created Date
2025-09-06T11:00:54.000
Update Date
2025-09-06T13:56:19.000
Closed Date
2025-09-06T13:56:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000zsSNaAAM
Lat Location
(32.71420171869699000,-96.85710652020495000)
26-00093021
Service Request Number: 26-00093021 • Address: 4312 MCKINNEY AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00093021
Address
4312 MCKINNEY AVE, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T11:04:52.000
Update Date
2026-03-09T06:03:39.000
Closed Date
2026-03-09T05:46:49.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aQzc5AAC
Lat Location
(32.81793571847389000,-96.78989580815620000)
26-00425859
Service Request Number: 26-00425859 • Address: 1017 RIDGEGATE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00425859
Address
1017 RIDGEGATE DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
Closed
Created Date
2026-09-24T20:05:42.000
Update Date
2026-10-02T11:46:15.000
Closed Date
2026-10-02T11:42:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Jy7STAAZ
Lat Location
(32.66511131174868000,-96.83880483312628000)
24-00492090
Service Request Number: 24-00492090 • Address: 5703 LLANO AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00492090
Address
5703 LLANO AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-10T07:58:03.000
Update Date
2024-10-10T16:44:59.000
Closed Date
2024-10-10T16:44:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwr1pAAB
Lat Location
(32.82217137589251600,-96.77007923612695000)
22-00257768
Service Request Number: 22-00257768 • Address: 17430 ENERGY LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00257768
Address
17430 ENERGY LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-27T23:59:00.000
Status
Closed
Created Date
2022-06-17T23:08:28.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-29T10:12:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckfTAAQ
Lat Location
(32.98851755665746000,-96.77757146831931000)
26-00093552
Service Request Number: 26-00093552 • Address: 8205 FOREST HILLS BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00093552
Address
8205 FOREST HILLS BLVD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T20:36:55.000
Update Date
2026-03-09T16:10:25.000
Closed Date
2026-03-09T16:10:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aT6soAAC
Lat Location
(32.81297477162276000,-96.71933997132449000)
24-00492163
Service Request Number: 24-00492163 • Address: 7832 BRUTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00492163
Address
7832 BRUTON RD, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-31T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:32:56.000
Update Date
2024-10-29T14:33:29.000
Closed Date
2024-10-29T14:33:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxPzaAAF
Lat Location
(32.74867815645867000,-96.68713251576449000)
22-00347603
Service Request Number: 22-00347603 • Address: 1800 MAIN ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00347603
Address
1800 MAIN ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-01T23:59:00.000
Status
Closed
Created Date
2022-08-15T09:14:52.000
Update Date
2023-06-08T03:24:15.000
Closed Date
2022-08-31T16:27:36.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003GC0UAAW
Lat Location
(32.78109672405036000,-96.79643561937338000)
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