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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00342268
Service Request Number: 26-00342268 • Address: 7322 LA SOBRINA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00342268
Address
7322 LA SOBRINA DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:26:43.000
Update Date
2026-08-08T09:41:13.000
Closed Date
2026-08-06T09:40:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000270uJkAAI
Lat Location
(32.96861359041726000,-96.78178354781244000)
25-00105509
Service Request Number: 25-00105509 • Address: 3517 HANCOCK ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00105509
Address
3517 HANCOCK ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:58:30.000
Update Date
2025-03-11T14:01:56.000
Closed Date
2025-03-11T14:01:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3uAAAAZ
Lat Location
(32.76104838759941000,-96.74420702169915000)
26-00090883
Service Request Number: 26-00090883 • Address: 2008 W FIVE MILE PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00090883
Address
2008 W FIVE MILE PKWY, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:23:06.000
Update Date
2026-03-09T16:26:14.000
Closed Date
2026-03-09T16:25:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAujeAAC
Lat Location
(32.70127123574371000,-96.85173912065687000)
26-00093724
Service Request Number: 26-00093724 • Address: 11930 RAVENVIEW RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00093724
Address
11930 RAVENVIEW RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:02:22.000
Update Date
2026-03-09T10:27:23.000
Closed Date
2026-03-09T10:27:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aVRd0AAG
Lat Location
(32.69023393526504000,-96.61598249193223000)
24-00556491
Service Request Number: 24-00556491 • Address: 1500 HIGHLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00556491
Address
1500 HIGHLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-11-19T18:59:00.000
Status
Closed
Created Date
2024-11-18T16:22:46.000
Update Date
2024-11-19T00:27:11.000
Closed Date
2024-11-19T00:26:56.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000JQPKqAAP
Lat Location
(32.80881070953138000,-96.72204734147103000)
22-00556888
Service Request Number: 22-00556888 • Address: 2849 ST BERNARD DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00556888
Address
2849 ST BERNARD DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:39:31.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:17:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4h5AAC
Lat Location
(32.71283970905816600,-96.86768959549875000)
24-00364702
Service Request Number: 24-00364702 • Address: 3000 S POLK ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00364702
Address
3000 S POLK ST, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-09T18:59:00.000
Status
Closed
Created Date
2024-07-28T11:41:58.000
Update Date
2024-07-31T10:10:27.000
Closed Date
2024-07-31T10:10:26.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000002MvL3AAK
Lat Location
(32.71313310066923000,-96.83983927424406000)
21-00983716
Service Request Number: 21-00983716 • Address: 5420 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00983716
Address
5420 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:45:01.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-14T16:10:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMLyAAO
Lat Location
(32.79488433069566600,-96.75240695901550000)
26-00228570
Service Request Number: 26-00228570 • Address: 4524 MALDEN LN, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00228570
Address
4524 MALDEN LN, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-05-27T20:11:00.000
Update Date
2026-05-29T21:14:20.000
Closed Date
2026-05-29T14:37:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001rcWmDAAU
Lat Location
(32.68980968627642600,-96.80756747827522000)
25-00074231
Service Request Number: 25-00074231 • Address: 15013 GUNNER DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00074231
Address
15013 GUNNER DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-22T00:59:00.000
Status
Closed
Created Date
2025-02-20T14:45:36.000
Update Date
2025-02-20T15:57:14.000
Closed Date
2025-02-20T15:57:14.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000VPGZEAA5
Lat Location
(32.68867796612547000,-96.55882050707146000)
22-00185578
Service Request Number: 22-00185578 • Address: 13660 C F HAWN FWY EB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00185578
Address
13660 C F HAWN FWY EB, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-08T21:38:07.000
Update Date
2023-06-08T22:59:22.000
Closed Date
2022-05-08T21:42:39.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z00000269MrAAI
Lat Location
(32.67577334474669000,-96.60197888879955000)
26-00153518
Service Request Number: 26-00153518 • Address: 5642 YOLANDA CIR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00153518
Address
5642 YOLANDA CIR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T15:00:43.000
Update Date
2026-04-14T17:29:59.000
Closed Date
2026-04-14T17:16:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hkKbyAAE
Lat Location
(32.88784893324058000,-96.81191341054883000)
25-00032487
Service Request Number: 25-00032487 • Address: 3208 POPLAR SPRINGS LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00032487
Address
3208 POPLAR SPRINGS LN, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-03-28T23:59:00.000
Status
Closed
Created Date
2025-01-24T16:02:25.000
Update Date
2025-02-13T12:39:42.000
Closed Date
2025-02-13T12:36:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000RksNgAAJ
Lat Location
(32.76445371292804500,-96.65329869672301000)
24-00300993
Service Request Number: 24-00300993 • Address: 4719 OAK TRL, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
24-00300993
Address
4719 OAK TRL, DALLAS, TX, 75232
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-06-24T23:59:00.000
Status
Closed
Created Date
2024-06-21T10:56:01.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-06-21T11:53:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000087QqgAAE
Lat Location
(32.68705775726578400,-96.83615287380739000)
25-00142927
Service Request Number: 25-00142927 • Address: 6046 WINDBREAK TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00142927
Address
6046 WINDBREAK TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-03-31T21:01:37.000
Update Date
2025-04-07T15:09:49.000
Closed Date
2025-04-07T15:09:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000b4cm9AAA
Lat Location
(33.01018399871822000,-96.80283202140052000)
26-00077373
Service Request Number: 26-00077373 • Address: MCCOMMAS BLVD & CLEMENTS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00077373
Address
MCCOMMAS BLVD & CLEMENTS ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:57:14.000
Update Date
2026-02-26T15:07:20.000
Closed Date
2026-02-26T15:07:19.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YSFCyAAP
Lat Location
(32.82935918439552000,-96.76013098683354000)
21-00917006
Service Request Number: 21-00917006 • Address: 6050 MELODY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
21-00917006
Address
6050 MELODY LN, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-22T23:59:00.000
Status
Closed
Created Date
2021-10-21T22:18:17.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-22T01:09:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000sonFhAAI
Lat Location
(32.86810107564133400,-96.76091647635263000)
23-00442764
Service Request Number: 23-00442764 • Address: 11700 PRESTON RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00442764
Address
11700 PRESTON RD, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Food Borne Illness - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-10-16T23:59:00.000
Status
Closed
Created Date
2023-09-23T14:17:31.000
Update Date
2023-09-25T15:10:00.000
Closed Date
2023-09-25T15:09:59.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LbndAAC
Lat Location
(32.90842200782342000,-96.80387220197905000)
22-00257786
Service Request Number: 22-00257786 • Address: 2523 MCKINNEY AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00257786
Address
2523 MCKINNEY AVE, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-18T00:05:31.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-18T00:10:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002ckwyAAA
Lat Location
(32.79540503583950000,-96.80220469495099000)
20-01162944
Service Request Number: 20-01162944 • Address: 9711 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01162944
Address
9711 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-30T11:43:04.000
Update Date
2023-06-09T03:13:32.000
Closed Date
2021-01-08T09:50:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cZsYOAA0
Lat Location
(32.81902570704263000,-96.68392034855043000)
23-00312361
Service Request Number: 23-00312361 • Address: 2040 AUTUMN MEADOW TRL, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00312361
Address
2040 AUTUMN MEADOW TRL, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T18:16:28.000
Update Date
2023-08-20T23:04:14.000
Closed Date
2023-08-20T23:04:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005tAPvAAM
Lat Location
(32.65883481167781000,-96.85274430323800000)
26-00001263
Service Request Number: 26-00001263 • Address: 8558 BRETSHIRE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00001263
Address
8558 BRETSHIRE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-02T13:08:57.000
Update Date
2026-03-09T15:40:25.000
Closed Date
2026-01-06T10:42:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Mz1ObAAJ
Lat Location
(32.80913647939640000,-96.69935103123316000)
22-00013714
Service Request Number: 22-00013714 • Address: RIVER ROCK DR & BENAVIDES DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00013714
Address
RIVER ROCK DR & BENAVIDES DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-01-14T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:29:57.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-12T00:18:25.000
Outcome
Request Documented - Location being monitored
Priority
Standard
Method Received Description
API
Unique Key
500t000000vKug8AAC
Lat Location
(32.71529392915826400,-96.71246331595468000)
23-00223814
Service Request Number: 23-00223814 • Address: 5531 GOODWIN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00223814
Address
5531 GOODWIN AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-26T23:59:00.000
Status
Closed
Created Date
2023-05-21T10:48:48.000
Update Date
2023-06-07T00:59:49.000
Closed Date
2023-05-25T10:35:44.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005eBiVAAU
Lat Location
(32.82355717684859000,-96.77398418346299000)
26-00069385
Service Request Number: 26-00069385 • Address: 3699 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00069385
Address
3699 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-26T00:59:00.000
Status
Closed
Created Date
2026-02-20T17:38:42.000
Update Date
2026-03-09T08:22:13.000
Closed Date
2026-03-09T08:21:55.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XPZdOAAX
Lat Location
(32.90244914084538400,-96.85629931643186000)
25-00476556
Service Request Number: 25-00476556 • Address: 11130 ZODIAC LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00476556
Address
11130 ZODIAC LN, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-16T23:59:00.000
Status
Closed
Created Date
2025-10-01T09:00:28.000
Update Date
2026-05-15T13:19:29.000
Closed Date
2026-05-15T13:19:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013stF4AAI
Lat Location
(32.88887941995307000,-96.88289136143008000)
24-00228305
Service Request Number: 24-00228305 • Address: 2754 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00228305
Address
2754 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-05-20T23:59:00.000
Status
Closed
Created Date
2024-05-15T12:22:27.000
Update Date
2024-05-16T16:41:49.000
Closed Date
2024-05-16T16:41:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007sIACAA2
Lat Location
(32.71251202284087600,-96.78159032587736000)
23-00514339
Service Request Number: 23-00514339 • Address: 105 JULIETTE FOWLER ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00514339
Address
105 JULIETTE FOWLER ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
120 Business Days
Overall Service Request Due Date
2023-12-27T00:59:00.000
Status
Closed
Created Date
2023-11-08T12:13:13.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2024-12-05T13:15:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006d0f9AAA
Lat Location
(32.80389807342373000,-96.75345741101522000)
24-00519779
Service Request Number: 24-00519779 • Address: 7001 THURSTON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00519779
Address
7001 THURSTON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-26T10:09:41.000
Update Date
2024-10-27T09:16:05.000
Closed Date
2024-10-27T09:16:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrjHiAAJ
Lat Location
(32.83136582677178000,-96.84848016703705000)
26-00143639
Service Request Number: 26-00143639 • Address: 3635 BLUE RIDGE BLVD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00143639
Address
3635 BLUE RIDGE BLVD, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-07T16:03:00.000
Update Date
2026-04-14T16:29:13.000
Closed Date
2026-04-14T16:29:13.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gaRFXAA2
Lat Location
(32.69936640490363000,-96.88107070924865000)
21-00388947
Service Request Number: 21-00388947 • Address: 3829 CASA DEL SOL LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00388947
Address
3829 CASA DEL SOL LN, DALLAS, TX, 75228
City Council District
9
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-05-09T23:59:00.000
Status
Closed
Created Date
2021-05-02T06:50:23.000
Update Date
2023-06-09T01:42:53.000
Closed Date
2021-05-11T05:17:47.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000lBELdAAO
Lat Location
(32.85229725779653600,-96.65533859309419000)
23-00510405
Service Request Number: 23-00510405 • Address: 9027 LONGMONT DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00510405
Address
9027 LONGMONT DR, DALLAS, TX, 75238
City Council District
10
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-11-22T00:59:00.000
Status
Closed (Duplicate)
Created Date
2023-11-06T12:26:44.000
Update Date
2023-11-07T16:06:57.000
Closed Date
2023-11-07T16:06:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006bzMDAAY
Lat Location
(32.87014477423234000,-96.70896761632012000)
21-00932879
Service Request Number: 21-00932879 • Address: 9958 MOUNTAIN BEND CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00932879
Address
9958 MOUNTAIN BEND CIR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T11:59:20.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-02T12:06:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOi5ZAAS
Lat Location
(32.74521941527423500,-96.65133247436323000)
23-00233109
Service Request Number: 23-00233109 • Address: 6508 GENTLE RIVER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00233109
Address
6508 GENTLE RIVER DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-26T23:59:00.000
Status
Closed
Created Date
2023-05-25T14:35:31.000
Update Date
2023-06-07T01:02:29.000
Closed Date
2023-05-25T22:41:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005fZHdAAM
Lat Location
(32.66082702118541000,-96.76625884202900000)
24-00093275
Service Request Number: 24-00093275 • Address: 400 E CLARENDON DR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00093275
Address
400 E CLARENDON DR, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-01T18:59:00.000
Status
Closed
Created Date
2024-02-28T12:12:20.000
Update Date
2024-02-28T17:13:00.000
Closed Date
2024-02-28T17:12:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000007M50MAAS
Lat Location
(32.73628656606743400,-96.81851337953492000)
22-00391147
Service Request Number: 22-00391147 • Address: 7326 CENTENARY AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00391147
Address
7326 CENTENARY AVE, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-15T23:59:00.000
Status
Closed
Created Date
2022-09-08T12:00:57.000
Update Date
2023-06-08T02:47:19.000
Closed Date
2022-09-15T07:24:13.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003VkPmAAK
Lat Location
(32.86218082104015000,-96.78123001551590000)
23-00433342
Service Request Number: 23-00433342 • Address: 4027 MIDROSE TRL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00433342
Address
4027 MIDROSE TRL, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-02T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:28:08.000
Update Date
2023-10-06T15:44:03.000
Closed Date
2023-10-06T15:44:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JRZQAA4
Lat Location
(33.00864550824789000,-96.84226293740095000)
26-00094679
Service Request Number: 26-00094679 • Address: 218 N CLIFF ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00094679
Address
218 N CLIFF ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T13:31:58.000
Update Date
2026-03-09T13:37:34.000
Closed Date
2026-03-09T13:37:33.000
Priority
High
Method Received Description
Phone
Unique Key
500cs00001acedXAAQ
Lat Location
(32.75035718260121000,-96.80676671430811000)
20-01099687
Service Request Number: 20-01099687 • Address: 3635 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01099687
Address
3635 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-06T16:37:17.000
Update Date
2023-06-09T03:25:45.000
Closed Date
2021-01-06T16:07:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bl0jkAAA
Lat Location
(32.75715540107050000,-96.77144286322739000)
26-00078759
Service Request Number: 26-00078759 • Address: 3312 LIGHT POINTE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00078759
Address
3312 LIGHT POINTE DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed
Created Date
2026-02-26T19:16:55.000
Update Date
2026-02-27T08:59:32.000
Closed Date
2026-02-27T08:59:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YbTwbAAF
Lat Location
(32.80553391610269000,-96.67706154949657000)
24-00287016
Service Request Number: 24-00287016 • Address: 200 W WOODIN BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00287016
Address
200 W WOODIN BLVD, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-14T23:59:00.000
Status
Closed
Created Date
2024-06-13T15:06:10.000
Update Date
2024-06-13T19:56:41.000
Closed Date
2024-06-13T19:56:40.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000084N4NAAU
Lat Location
(32.72221089556471000,-96.82468065349434000)
24-00521554
Service Request Number: 24-00521554 • Address: 3399 CEDARCROFT LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00521554
Address
3399 CEDARCROFT LN, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-31T18:59:00.000
Status
Closed
Created Date
2024-10-28T09:39:00.000
Update Date
2024-10-28T09:47:58.000
Closed Date
2024-10-28T09:47:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000G3iT7AAJ
Lat Location
(32.70285418856808000,-96.87789152216705000)
25-00275758
Service Request Number: 25-00275758 • Address: 15271 BUDEUDY DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00275758
Address
15271 BUDEUDY DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-10T15:29:09.000
Update Date
2025-06-11T14:26:50.000
Closed Date
2025-06-11T14:26:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lMps1AAC
Lat Location
(32.65782560913105000,-96.59221057175985000)
25-00435567
Service Request Number: 25-00435567 • Address: 8468 WIDGEON WAY, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00435567
Address
8468 WIDGEON WAY, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-18T18:59:00.000
Status
Closed
Created Date
2025-09-08T21:09:21.000
Update Date
2025-09-19T16:15:58.000
Closed Date
2025-09-19T16:15:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010Bcr4AAC
Lat Location
(32.65676421409714400,-96.97701384999696000)
25-00328926
Service Request Number: 25-00328926 • Address: 3117 CATAMORE LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00328926
Address
3117 CATAMORE LN, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-07-10T18:59:00.000
Status
Closed
Created Date
2025-07-09T13:57:29.000
Update Date
2025-07-09T16:32:46.000
Closed Date
2025-07-09T16:32:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000pjOSGAA2
Lat Location
(32.89341570363026000,-96.87620959564138000)
21-00289777
Service Request Number: 21-00289777 • Address: 8554 QUICKSILVER DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
21-00289777
Address
8554 QUICKSILVER DR, DALLAS, TX, 75249
City Council District
3
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-12T23:59:00.000
Status
Closed
Created Date
2021-04-01T07:33:07.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-01T13:51:28.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jEhYBAA0
Lat Location
(32.65766988793738000,-96.94610025973512000)
26-00191009
Service Request Number: 26-00191009 • Address: 7707 SANTA ROSA DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00191009
Address
7707 SANTA ROSA DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T11:30:32.000
Update Date
2026-05-15T11:42:07.000
Closed Date
2026-05-15T10:56:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001n0HtpAAE
Lat Location
(32.65353526393296000,-96.77720297383965000)
24-00478142
Service Request Number: 24-00478142 • Address: 4598 PRODUCTION DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00478142
Address
4598 PRODUCTION DR, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-09T23:59:00.000
Status
Closed
Created Date
2024-10-02T11:33:28.000
Update Date
2024-10-03T13:30:25.000
Closed Date
2024-10-03T13:30:20.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000BOZ9ZAAX
Lat Location
(32.80840801873154000,-96.82874237685140000)
25-00538028
Service Request Number: 25-00538028 • Address: 2352 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00538028
Address
2352 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Sanitation Services
Service Request Type
TEST CRM
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-11-08T10:44:51.000
Update Date
2025-11-14T12:40:24.000
Closed Date
2025-11-14T12:40:10.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001CUSSTAA5
Lat Location
(32.81106073300923500,-96.78169022381540000)
26-00209115
Service Request Number: 26-00209115 • Address: 1501 JACKSON ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00209115
Address
1501 JACKSON ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T11:50:08.000
Update Date
2026-05-15T13:16:18.000
Closed Date
2026-05-15T13:16:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pDmFSAA0
Lat Location
(32.77944838729517000,-96.79831406278642000)
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