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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00442494
Service Request Number: 21-00442494 • Address: 4640 STOKES ST, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
21-00442494
Address
4640 STOKES ST, DALLAS, TX, 75216
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:07:28.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-06-10T10:11:43.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA4IHAA0
Lat Location
(32.71628333567400000,-96.74765365948645000)
25-00597445
Service Request Number: 25-00597445 • Address: 6947 ARBOREAL DR, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
25-00597445
Address
6947 ARBOREAL DR, DALLAS, TX, 75231
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-08T00:59:00.000
Status
Closed
Created Date
2025-12-23T17:08:03.000
Update Date
2026-05-15T13:07:56.000
Closed Date
2026-05-15T13:07:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001LYcMQAA1
Lat Location
(32.85746362003083500,-96.73917288549544000)
20-01107514
Service Request Number: 20-01107514 • Address: 8636 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01107514
Address
8636 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2020-11-18T00:59:00.000
Status
Closed
Created Date
2020-11-10T10:26:28.000
Update Date
2023-06-09T03:23:49.000
Closed Date
2020-11-11T20:44:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blXytAAE
Lat Location
(32.73956917940249400,-96.67303910702397000)
20-01074848
Service Request Number: 20-01074848 • Address: 2937 N ST AUGUSTINE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01074848
Address
2937 N ST AUGUSTINE DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-10-29T09:05:39.000
Update Date
2023-06-09T03:26:41.000
Closed Date
2020-10-29T16:20:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjQl6AAE
Lat Location
(32.76173899360651000,-96.65692005969270000)
20-01242912
Service Request Number: 20-01242912 • Address: 10446 LENNOX LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
20-01242912
Address
10446 LENNOX LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-05T00:59:00.000
Status
Closed
Created Date
2020-12-29T14:46:07.000
Update Date
2023-06-09T03:06:30.000
Closed Date
2021-01-06T12:18:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000dzPVHAA2
Lat Location
(32.88757236613977000,-96.82762889550158000)
26-00127412
Service Request Number: 26-00127412 • Address: 2811 PROSPERITY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00127412
Address
2811 PROSPERITY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-28T10:41:05.000
Update Date
2026-04-09T10:44:23.000
Closed Date
2026-04-09T10:44:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ebUAuAAM
Lat Location
(32.71114927532350000,-96.77923662484380000)
26-00281121
Service Request Number: 26-00281121 • Address: 3209 COLE AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00281121
Address
3209 COLE AVE, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-26T14:34:36.000
Update Date
2026-06-28T17:22:08.000
Closed Date
2026-06-26T17:20:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ygJUbAAM
Lat Location
(32.80397773573163500,-96.80123552420379000)
26-00093857
Service Request Number: 26-00093857 • Address: 7635 HILLARD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093857
Address
7635 HILLARD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:55:25.000
Update Date
2026-03-09T17:02:33.000
Closed Date
2026-03-09T17:02:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aXEwbAAG
Lat Location
(32.73839747536105400,-96.69118824694395000)
23-00353918
Service Request Number: 23-00353918 • Address: 4403 SHADOW GLEN DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00353918
Address
4403 SHADOW GLEN DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-08-04T23:59:00.000
Status
Closed
Created Date
2023-08-01T12:48:08.000
Update Date
2023-08-03T07:31:35.000
Closed Date
2023-08-03T07:31:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000061iilAAA
Lat Location
(32.99305787722973000,-96.83393491572835000)
26-00348808
Service Request Number: 26-00348808 • Address: 6509 CEDAR RIDGE DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00348808
Address
6509 CEDAR RIDGE DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T19:15:54.000
Update Date
2026-08-08T12:26:27.000
Closed Date
2026-08-08T12:26:27.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027yifsAAA
Lat Location
(32.66894752859301000,-96.92590591830036000)
26-00276347
Service Request Number: 26-00276347 • Address: 2501 CHALK HILL RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00276347
Address
2501 CHALK HILL RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-06T23:59:00.000
Status
Closed
Created Date
2026-06-24T11:56:12.000
Update Date
2026-07-24T15:50:11.000
Closed Date
2026-07-22T15:48:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001y34FLAAY
Lat Location
(32.77350547223693000,-96.90427118714160000)
26-00075691
Service Request Number: 26-00075691 • Address: 1380 HARTSDALE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00075691
Address
1380 HARTSDALE DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T12:19:28.000
Update Date
2026-03-09T11:41:03.000
Closed Date
2026-03-09T11:41:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YEz5xAAD
Lat Location
(32.76333615981361000,-96.86863796834865000)
25-00173293
Service Request Number: 25-00173293 • Address: 2740 CANCUN LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00173293
Address
2740 CANCUN LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-17T10:48:38.000
Update Date
2026-03-09T09:46:59.000
Closed Date
2026-03-09T09:46:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000dXEQjAAO
Lat Location
(33.00920524917721400,-96.86331897626657000)
25-00323415
Service Request Number: 25-00323415 • Address: DALLAS PKWY & WESTGROVE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00323415
Address
DALLAS PKWY & WESTGROVE DR, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-11T23:59:00.000
Status
Closed
Created Date
2025-07-07T10:46:04.000
Update Date
2025-07-08T07:14:14.000
Closed Date
2025-07-08T07:14:14.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000pGPYAAA4
Lat Location
(32.97520076657484400,-96.82354354056580000)
23-00455337
Service Request Number: 23-00455337 • Address: 10215 SHADOW WAY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00455337
Address
10215 SHADOW WAY, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-02T07:24:56.000
Update Date
2023-10-03T11:09:01.000
Closed Date
2023-10-03T11:09:00.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006OXx7AAG
Lat Location
(32.91468624040686000,-96.71102178831539000)
21-00920484
Service Request Number: 21-00920484 • Address: 18900 WESTWOOD PL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00920484
Address
18900 WESTWOOD PL, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-25T10:44:33.000
Update Date
2023-06-09T00:08:11.000
Closed Date
2021-10-29T12:13:45.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000spppYAAQ
Lat Location
(33.00765385490428400,-96.84013975387087000)
24-00552651
Service Request Number: 24-00552651 • Address: 524 HIGHFALL DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00552651
Address
524 HIGHFALL DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-11-17T00:59:00.000
Status
Closed
Created Date
2024-11-15T14:45:58.000
Update Date
2024-11-18T13:23:13.000
Closed Date
2024-11-18T13:23:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000J63rVAAR
Lat Location
(32.66266753614658000,-96.82943967229019000)
24-00492136
Service Request Number: 24-00492136 • Address: 8440 FIRESIDE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00492136
Address
8440 FIRESIDE DR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:22:21.000
Update Date
2024-10-10T19:28:06.000
Closed Date
2024-10-10T19:28:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwi9tAAB
Lat Location
(32.69784414123102000,-96.67623337011437000)
21-00239792
Service Request Number: 21-00239792 • Address: 4418 TIERRA DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00239792
Address
4418 TIERRA DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-24T23:59:00.000
Status
Closed
Created Date
2021-03-17T15:49:40.000
Update Date
2023-06-09T02:08:15.000
Closed Date
2021-03-22T10:40:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000icXAqAAM
Lat Location
(32.72717177897984000,-96.89260058654203000)
22-00306796
Service Request Number: 22-00306796 • Address: 3648 FLAIR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00306796
Address
3648 FLAIR DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-08-03T23:59:00.000
Status
Closed
Created Date
2022-07-20T07:57:18.000
Update Date
2023-06-08T03:05:45.000
Closed Date
2022-07-20T14:48:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002wozzAAA
Lat Location
(32.90305233500684000,-96.85733163651680000)
22-00275268
Service Request Number: 22-00275268 • Address: 527 SUNSET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00275268
Address
527 SUNSET AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:09:21.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2023-03-01T10:40:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jnknAAA
Lat Location
(32.74430744544414000,-96.83073776411261000)
25-00563521
Service Request Number: 25-00563521 • Address: FRANKFORD RD & HILLCREST RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00563521
Address
FRANKFORD RD & HILLCREST RD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-05T00:59:00.000
Status
Closed
Created Date
2025-11-26T15:09:13.000
Update Date
2025-12-02T10:05:37.000
Closed Date
2025-12-02T10:05:24.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GayTlAAJ
Lat Location
(32.99772033907609000,-96.78464386836765000)
25-00149420
Service Request Number: 25-00149420 • Address: 1305 TREWITT RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00149420
Address
1305 TREWITT RD, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-05T18:59:00.000
Status
Closed
Created Date
2025-04-03T19:57:01.000
Update Date
2025-04-03T21:26:01.000
Closed Date
2025-04-03T21:25:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000bbWwVAAU
Lat Location
(32.69041853363363000,-96.64515736643243000)
26-00077332
Service Request Number: 26-00077332 • Address: 5246 ABUELO CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00077332
Address
5246 ABUELO CT, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:45:29.000
Update Date
2026-02-26T12:11:01.000
Closed Date
2026-02-26T12:10:51.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSG2XAAX
Lat Location
(32.71908409439575000,-96.91267308413204000)
25-00314662
Service Request Number: 25-00314662 • Address: COOMBS CREEK DR & IRWINDELL BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00314662
Address
COOMBS CREEK DR & IRWINDELL BLVD, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-16T23:59:00.000
Status
Closed
Created Date
2025-07-01T14:25:35.000
Update Date
2026-05-15T13:31:04.000
Closed Date
2026-05-15T13:30:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000oX6TGAA0
Lat Location
(32.74012617393279000,-96.87626586281189000)
21-00442905
Service Request Number: 21-00442905 • Address: 3435 NOGALES DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442905
Address
3435 NOGALES DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:03:28.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-19T13:28:35.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6xQAAS
Lat Location
(32.87260404579346000,-96.86365992724666000)
26-00094879
Service Request Number: 26-00094879 • Address: 2254 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
26-00094879
Address
2254 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:49:07.000
Update Date
2026-03-09T15:36:09.000
Closed Date
2026-03-09T15:36:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adb0vAAA
Lat Location
(32.68751350044761500,-96.78606965825252000)
21-00347099
Service Request Number: 21-00347099 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00347099
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-04-20T23:59:00.000
Status
Closed
Created Date
2021-04-19T13:11:10.000
Update Date
2023-06-09T01:53:41.000
Closed Date
2021-04-19T13:13:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000kgEcoAAE
Lat Location
(32.76866045914818000,-96.87362880682147000)
22-00058995
Service Request Number: 22-00058995 • Address: 825 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00058995
Address
825 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-15T14:40:11.000
Update Date
2023-06-08T23:34:04.000
Closed Date
2022-05-06T11:32:20.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001OONGAA4
Lat Location
(32.75262412373128000,-96.82806914032880000)
26-00298451
Service Request Number: 26-00298451 • Address: 3932 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00298451
Address
3932 W DAVIS ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-19T23:59:00.000
Status
Closed
Created Date
2026-07-07T15:18:56.000
Update Date
2026-07-24T16:47:55.000
Closed Date
2026-07-24T16:47:54.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs000020xskvAAA
Lat Location
(32.74946741128727000,-96.88361635275795000)
22-00328437
Service Request Number: 22-00328437 • Address: 3019 KILBURN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00328437
Address
3019 KILBURN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-02T16:06:32.000
Update Date
2023-06-08T03:09:30.000
Closed Date
2022-08-31T12:00:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000038bBaAAI
Lat Location
(32.70340275886433500,-96.77147214165521000)
26-00089435
Service Request Number: 26-00089435 • Address: 2726 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00089435
Address
2726 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T15:19:19.000
Update Date
2026-03-09T15:38:47.000
Closed Date
2026-03-09T14:51:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZykWNAAZ
Lat Location
(32.71446684964945000,-96.81198380856124000)
24-00334077
Service Request Number: 24-00334077 • Address: 6170 UNIVERSITY HILLS BLVD, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00334077
Address
6170 UNIVERSITY HILLS BLVD, DALLAS, TX, 75241
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-13T18:59:00.000
Status
Closed
Created Date
2024-07-10T10:42:53.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-07-10T13:39:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000008ElrZAAS
Lat Location
(32.67226982282469500,-96.80565678152158000)
24-00281635
Service Request Number: 24-00281635 • Address: 13132 FALL MANOR DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00281635
Address
13132 FALL MANOR DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-18T18:59:00.000
Status
Closed
Created Date
2024-06-11T12:18:39.000
Update Date
2024-06-14T17:18:21.000
Closed Date
2024-06-14T17:18:21.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000083DX1AAM
Lat Location
(32.92760138562162000,-96.71311699765610000)
25-00407245
Service Request Number: 25-00407245 • Address: 1634 PRESIDIO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00407245
Address
1634 PRESIDIO AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-23T18:59:00.000
Status
Closed
Created Date
2025-08-22T12:47:09.000
Update Date
2025-08-22T18:21:08.000
Closed Date
2025-08-22T18:21:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000xXw3FAAS
Lat Location
(32.70409349352387000,-96.80289196783319000)
24-00320454
Service Request Number: 24-00320454 • Address: 3502 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00320454
Address
3502 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-02T11:09:09.000
Update Date
2024-07-09T17:51:14.000
Closed Date
2024-07-09T17:51:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008BuFMAA0
Lat Location
(32.70548114423290000,-96.79969715447054000)
21-00442787
Service Request Number: 21-00442787 • Address: 3139 CHAPEL DOWNS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00442787
Address
3139 CHAPEL DOWNS DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:49:01.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-19T13:35:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA5xmAAC
Lat Location
(32.88458632875887000,-96.87087004896240000)
26-00155475
Service Request Number: 26-00155475 • Address: 5100 ELKRIDGE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00155475
Address
5100 ELKRIDGE DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:05:17.000
Update Date
2026-04-14T18:42:13.000
Closed Date
2026-04-14T18:42:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hyzaPAAQ
Lat Location
(32.78717714669665000,-96.70763757966641000)
25-00181984
Service Request Number: 25-00181984 • Address: 521 HELENA AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00181984
Address
521 HELENA AVE, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-22T14:17:08.000
Update Date
2025-05-05T14:03:21.000
Closed Date
2025-05-05T14:03:21.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eAyAPAA0
Lat Location
(32.72028283989809000,-96.71565935720850000)
26-00089509
Service Request Number: 26-00089509 • Address: 1570 RENNER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00089509
Address
1570 RENNER DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T15:42:13.000
Update Date
2026-03-09T06:22:57.000
Closed Date
2026-03-09T06:22:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZzRUuAAN
Lat Location
(32.73669821139848000,-96.79980832511444000)
24-00312075
Service Request Number: 24-00312075 • Address: 12245 GALVA DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00312075
Address
12245 GALVA DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-29T18:59:00.000
Status
Closed
Created Date
2024-06-27T12:19:10.000
Update Date
2024-06-28T08:36:16.000
Closed Date
2024-06-28T08:36:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000089xdSAAQ
Lat Location
(32.91568932002112000,-96.76339097547705000)
21-00760294
Service Request Number: 21-00760294 • Address: 11365 MCCREE RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
21-00760294
Address
11365 MCCREE RD, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-17T12:41:44.000
Update Date
2023-06-09T00:21:02.000
Closed Date
2021-08-30T13:09:51.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000pbU3HAAU
Lat Location
(32.87166091233101600,-96.68487168224051000)
26-00149683
Service Request Number: 26-00149683 • Address: 4812 BLUFFVIEW BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00149683
Address
4812 BLUFFVIEW BLVD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T15:29:34.000
Update Date
2026-04-14T09:27:38.000
Closed Date
2026-04-14T09:27:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hIxMwAAK
Lat Location
(32.86059529466324000,-96.83169118595703000)
26-00087791
Service Request Number: 26-00087791 • Address: MAPLE AVE & KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00087791
Address
MAPLE AVE & KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:46:26.000
Update Date
2026-03-09T08:34:40.000
Closed Date
2026-03-09T08:34:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zkh8aAAB
Lat Location
(32.81365098667464000,-96.82525631997964000)
26-00408564
Service Request Number: 26-00408564 • Address: 14300 EDGECREST DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00408564
Address
14300 EDGECREST DR, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TPW
Ert Estimated Response Time
120 Business Days
Overall Service Request Due Date
2027-03-09T00:59:00.000
Status
In Progress
Created Date
2026-09-14T14:13:38.000
Update Date
2026-09-14T16:41:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002HFhUwAAL
Lat Location
(32.94308734966152500,-96.77288970257547000)
21-00347175
Service Request Number: 21-00347175 • Address: 8634 HANFORD DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00347175
Address
8634 HANFORD DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-19T13:24:15.000
Update Date
2023-06-09T01:53:41.000
Closed Date
2021-05-04T10:25:31.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000kgFdOAAU
Lat Location
(32.90291862141701500,-96.75524836699074000)
23-00139437
Service Request Number: 23-00139437 • Address: 2517 STEPHENSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00139437
Address
2517 STEPHENSON ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-28T14:34:12.000
Update Date
2023-06-07T01:36:25.000
Closed Date
2023-04-20T12:55:28.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005MwIiAAK
Lat Location
(32.75221000794971000,-96.75601168340572000)
23-00131314
Service Request Number: 23-00131314 • Address: 30 ROYAL WAY, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00131314
Address
30 ROYAL WAY, DALLAS, TX, 75229
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-06T23:59:00.000
Status
Closed
Created Date
2023-03-23T12:10:45.000
Update Date
2023-06-07T01:30:48.000
Closed Date
2023-03-30T09:58:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005LY5yAAG
Lat Location
(32.89349102783813000,-96.81041636559370000)
26-00085121
Service Request Number: 26-00085121 • Address: OVERLAKE DR & STOREY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00085121
Address
OVERLAKE DR & STOREY LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-27T23:59:00.000
Status
Closed
Created Date
2026-03-03T13:48:54.000
Update Date
2026-03-04T08:32:12.000
Closed Date
2026-03-04T08:32:03.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZRO81AAH
Lat Location
(32.86197894132779000,-96.87524091767497000)
24-00270393
Service Request Number: 24-00270393 • Address: 3443 WHIRLAWAY RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00270393
Address
3443 WHIRLAWAY RD, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-05T15:55:29.000
Update Date
2024-06-20T08:48:11.000
Closed Date
2024-06-20T08:48:10.000
Priority
Emergency
Method Received Description
Internal
Unique Key
5008z0000080m9sAAA
Lat Location
(32.88231090828270500,-96.86392385400296000)
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