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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00549977
Service Request Number: 21-00549977 • Address: 10811 MANDALAY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00549977
Address
10811 MANDALAY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-25T23:59:00.000
Status
Closed
Created Date
2021-06-16T10:04:30.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-16T10:23:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1aUwAAI
Lat Location
(32.83557634009129000,-96.65865540827414000)
24-00498311
Service Request Number: 24-00498311 • Address: 6614 MARLA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00498311
Address
6614 MARLA DR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-16T23:59:00.000
Status
Closed
Created Date
2024-10-14T12:48:48.000
Update Date
2024-10-15T17:01:06.000
Closed Date
2024-10-15T17:01:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DeODrAAN
Lat Location
(32.71427534157361000,-96.70721447725062000)
26-00347173
Service Request Number: 26-00347173 • Address: 7630 ARAPAHO RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00347173
Address
7630 ARAPAHO RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T07:26:33.000
Update Date
2026-08-08T14:13:12.000
Closed Date
2026-08-06T14:12:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027lSv3AAE
Lat Location
(32.96180396827987000,-96.77703614482357000)
24-00064008
Service Request Number: 24-00064008 • Address: 3547 HIGH MESA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
24-00064008
Address
3547 HIGH MESA DR, DALLAS, TX, 75234
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-05-06T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-02-08T23:53:02.000
Update Date
2024-04-03T13:53:13.000
Closed Date
2024-04-03T13:53:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000007EFagAAG
Lat Location
(32.91413229154922000,-96.85970792345017000)
26-00342676
Service Request Number: 26-00342676 • Address: 2519 BETHURUM AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00342676
Address
2519 BETHURUM AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-03T20:06:21.000
Update Date
2026-08-11T06:07:34.000
Closed Date
2026-08-11T06:07:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000274oqpAAA
Lat Location
(32.74518265949553000,-96.75455354315937000)
21-00473822
Service Request Number: 21-00473822 • Address: 5405 PLUM GROVE LN, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00473822
Address
5405 PLUM GROVE LN, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:36:31.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T09:43:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000mOvtzAAC
Lat Location
(32.74157350542192000,-96.91519382472974000)
21-00999961
Service Request Number: 21-00999961 • Address: 6407 GLENDORA AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00999961
Address
6407 GLENDORA AVE, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-12-31T00:59:00.000
Status
Closed
Created Date
2021-12-27T21:31:31.000
Update Date
2023-06-08T23:58:47.000
Closed Date
2021-12-29T16:10:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIUG1AAO
Lat Location
(32.88539973594989000,-96.79620127131884000)
22-00227190
Service Request Number: 22-00227190 • Address: 3532 SHADY HOLLOW LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00227190
Address
3532 SHADY HOLLOW LN, DALLAS, TX, 75233
City Council District
3
Department
Water Utilities
Service Request Type
Creek Bank Erosion - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-06-01T10:46:52.000
Update Date
2023-06-08T21:44:30.000
Closed Date
2022-06-27T08:57:34.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Internal
Unique Key
5008z000002KbDuAAK
Lat Location
(32.69303926299327000,-96.87926576355986000)
24-00092795
Service Request Number: 24-00092795 • Address: N CORINTH ST RD & E 8TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00092795
Address
N CORINTH ST RD & E 8TH ST, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-03T00:59:00.000
Status
Closed
Created Date
2024-02-28T09:32:36.000
Update Date
2024-02-28T10:07:46.000
Closed Date
2024-02-28T10:07:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007LzLNAA0
Lat Location
(32.74922326495834000,-96.79914429023168000)
22-00544164
Service Request Number: 22-00544164 • Address: 7012 MISTFLOWER LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
22-00544164
Address
7012 MISTFLOWER LN, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-24T00:59:00.000
Status
Closed
Created Date
2022-12-16T10:02:46.000
Update Date
2023-06-08T02:02:10.000
Closed Date
2022-12-21T08:30:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004TnNeAAK
Lat Location
(32.87315146083821600,-96.73396856382232000)
25-00251187
Service Request Number: 25-00251187 • Address: 9520 CUTLEAF CT, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00251187
Address
9520 CUTLEAF CT, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-12T18:59:00.000
Status
Closed
Created Date
2025-05-29T09:51:22.000
Update Date
2026-05-15T13:34:26.000
Closed Date
2026-05-15T13:34:22.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000jYesLAAS
Lat Location
(32.63619811598284000,-96.95459445260487000)
26-00099770
Service Request Number: 26-00099770 • Address: 11354 ROYALSHIRE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00099770
Address
11354 ROYALSHIRE DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-06-04T23:59:00.000
Status
Closed
Created Date
2026-03-11T19:17:25.000
Update Date
2026-06-18T19:03:20.000
Closed Date
2026-06-16T16:28:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bEe9RAAS
Lat Location
(32.90326087874359500,-96.80018419963118000)
25-00256650
Service Request Number: 25-00256650 • Address: 998 MONTE VISTA DR, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
25-00256650
Address
998 MONTE VISTA DR, DALLAS, TX, 75223
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-02T18:59:00.000
Status
Closed
Created Date
2025-06-01T10:17:57.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-06-02T13:34:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000jxN9zAAE
Lat Location
(32.80396361226727500,-96.73976773381055000)
23-00368748
Service Request Number: 23-00368748 • Address: 2815 MCDERMOTT AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00368748
Address
2815 MCDERMOTT AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-09T12:01:16.000
Update Date
2023-08-09T16:11:33.000
Closed Date
2023-08-09T16:11:31.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000064lt5AAA
Lat Location
(32.76317997111293000,-96.76086183179387000)
24-00566175
Service Request Number: 24-00566175 • Address: 2820 CEDARDALE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00566175
Address
2820 CEDARDALE RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-03T00:59:00.000
Status
Closed
Created Date
2024-11-25T09:44:28.000
Update Date
2024-12-02T14:53:27.000
Closed Date
2024-12-02T14:53:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KRx6wAAD
Lat Location
(32.64205636137427000,-96.77587770591542000)
22-00013655
Service Request Number: 22-00013655 • Address: 5421 BRYAN ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00013655
Address
5421 BRYAN ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-01-27T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:13:27.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-13T09:09:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Email
Unique Key
500t000000vKujlAAC
Lat Location
(32.80705818117576000,-96.76653301166668000)
22-00193841
Service Request Number: 22-00193841 • Address: 3232 CHAPEL CREEK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00193841
Address
3232 CHAPEL CREEK DR, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-13T23:59:00.000
Status
Closed
Created Date
2022-05-12T12:49:59.000
Update Date
2023-06-08T23:07:24.000
Closed Date
2022-05-12T18:02:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000028ghuAAA
Lat Location
(32.87157201460496000,-96.86726853915178000)
26-00090372
Service Request Number: 26-00090372 • Address: 11405 LAMPLIGHTER LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00090372
Address
11405 LAMPLIGHTER LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T09:20:33.000
Update Date
2026-03-09T14:11:46.000
Closed Date
2026-03-09T14:11:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a6qtAAAQ
Lat Location
(32.90372197250416000,-96.82190394396086000)
26-00299336
Service Request Number: 26-00299336 • Address: 7441 MARVIN D LOVE FWY SB, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00299336
Address
7441 MARVIN D LOVE FWY SB, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-08T07:59:30.000
Update Date
2026-08-05T16:50:28.000
Closed Date
2026-08-05T16:50:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000216RdRAAU
Lat Location
(32.65850289379962000,-96.87359291092980000)
22-00463772
Service Request Number: 22-00463772 • Address: 6633 PROSPER ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00463772
Address
6633 PROSPER ST, DALLAS, TX, 75209
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-24T23:59:00.000
Status
Closed
Created Date
2022-10-23T18:45:37.000
Update Date
2023-06-08T02:49:50.000
Closed Date
2022-10-27T10:07:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003unPZAAY
Lat Location
(32.83875628049868000,-96.82870310696102000)
26-00090964
Service Request Number: 26-00090964 • Address: 3650 FAIRFAX AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00090964
Address
3650 FAIRFAX AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:57:05.000
Update Date
2026-03-09T16:04:57.000
Closed Date
2026-03-09T16:04:57.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aBQpyAAG
Lat Location
(32.83094731921813000,-96.82462809699301000)
24-00077236
Service Request Number: 24-00077236 • Address: 3103 NEBRASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00077236
Address
3103 NEBRASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-17T11:15:39.000
Update Date
2024-03-01T11:39:59.000
Closed Date
2024-03-01T11:39:58.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007HgY1AAK
Lat Location
(32.70752037766145000,-96.80836763215282000)
26-00077443
Service Request Number: 26-00077443 • Address: 1963 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00077443
Address
1963 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:18:50.000
Update Date
2026-03-09T13:24:02.000
Closed Date
2026-03-09T13:24:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YSlkhAAD
Lat Location
(32.79237261427989000,-96.79724177449624000)
26-00246361
Service Request Number: 26-00246361 • Address: 710 FORT WORTH AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00246361
Address
710 FORT WORTH AVE, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-07T10:57:16.000
Update Date
2026-06-18T11:08:14.000
Closed Date
2026-06-18T11:08:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001tqOm2AAE
Lat Location
(32.77066322597684000,-96.83466464649447000)
26-00265500
Service Request Number: 26-00265500 • Address: EMPIRE CENTRAL & GOVERNORS ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00265500
Address
EMPIRE CENTRAL & GOVERNORS ROW, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Other Dispatch - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-24T23:59:00.000
Status
Closed
Created Date
2026-06-17T17:22:28.000
Update Date
2026-06-18T14:32:30.000
Closed Date
2026-06-18T14:32:29.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wHw8wAAC
Lat Location
(32.82408160856423000,-96.87664609345839000)
22-00498865
Service Request Number: 22-00498865 • Address: 8040 LEIGH ANN DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00498865
Address
8040 LEIGH ANN DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-11-16T11:24:28.000
Update Date
2023-06-08T01:55:48.000
Closed Date
2022-11-17T11:45:19.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000049xwtAAA
Lat Location
(32.65014470624765000,-96.82890971251307000)
26-00177506
Service Request Number: 26-00177506 • Address: 4422 MERRELL RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00177506
Address
4422 MERRELL RD, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-29T23:59:00.000
Status
Closed
Created Date
2026-04-27T15:12:04.000
Update Date
2026-04-28T10:35:06.000
Closed Date
2026-04-28T10:34:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001kxra2AAA
Lat Location
(32.88753978876033600,-96.83405806943720000)
26-00294447
Service Request Number: 26-00294447 • Address: 3315 HERBERT ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00294447
Address
3315 HERBERT ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-07-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-05T13:49:33.000
Update Date
2026-07-05T14:29:50.000
Closed Date
2026-07-05T14:29:48.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000020Ptt8AAC
Lat Location
(32.78178314548515000,-96.83034935582643000)
26-00093526
Service Request Number: 26-00093526 • Address: ALL STAR WAY & N HOUSTON ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00093526
Address
ALL STAR WAY & N HOUSTON ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-08T19:32:41.000
Update Date
2026-03-09T08:17:30.000
Closed Date
2026-03-09T08:17:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aTLNBAA4
Lat Location
(32.79154521625833000,-96.81019940857226000)
24-00552657
Service Request Number: 24-00552657 • Address: 2750 BACHMAN DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00552657
Address
2750 BACHMAN DR, DALLAS, TX, 75220
City Council District
6
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-12-10T18:59:00.000
Status
Closed
Created Date
2024-11-15T14:48:25.000
Update Date
2024-12-30T10:25:21.000
Closed Date
2024-12-30T10:25:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000J65jdAAB
Lat Location
(32.85425419201386000,-96.87211283837900000)
26-00405937
Service Request Number: 26-00405937 • Address: 7201 LOST CANYON DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00405937
Address
7201 LOST CANYON DR, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-12T12:17:30.000
Update Date
2026-09-16T16:52:35.000
Closed Date
2026-09-16T15:47:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Gw81OAAR
Lat Location
(32.64073481335843000,-96.94980620377395000)
24-00478405
Service Request Number: 24-00478405 • Address: 1519 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00478405
Address
1519 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-02T12:55:37.000
Update Date
2024-10-10T15:38:42.000
Closed Date
2024-10-10T15:38:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BPbEBAA1
Lat Location
(32.72954889492109500,-96.82180523762732000)
21-00209703
Service Request Number: 21-00209703 • Address: GLENCOE ST & BELMONT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
21-00209703
Address
GLENCOE ST & BELMONT AVE, DALLAS, TX, 75206
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-12T00:59:00.000
Status
Closed
Created Date
2021-03-09T10:38:17.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-09T16:34:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZfGQAA0
Lat Location
(32.81725604419007400,-96.77744392475473000)
26-00086170
Service Request Number: 26-00086170 • Address: 5600 MATALEE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00086170
Address
5600 MATALEE AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-18T23:59:00.000
Status
Closed
Created Date
2026-03-04T08:24:20.000
Update Date
2026-03-09T09:17:01.000
Closed Date
2026-03-09T09:16:52.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZbETxAAN
Lat Location
(32.83254573781024000,-96.77221462099449000)
26-00150855
Service Request Number: 26-00150855 • Address: 5919 ROSEVILLE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00150855
Address
5919 ROSEVILLE DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-11T13:04:16.000
Update Date
2026-04-14T08:01:24.000
Closed Date
2026-04-14T08:01:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hQCdlAAG
Lat Location
(32.67638478247325000,-96.75214219193836000)
22-00060818
Service Request Number: 22-00060818 • Address: 3335 LA VERN AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00060818
Address
3335 LA VERN AVE, DALLAS, TX, 75227
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-18T00:59:00.000
Status
Closed
Created Date
2022-02-16T13:58:33.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-02-16T14:45:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001OmEIAA0
Lat Location
(32.76951760774286000,-96.72043541811163000)
21-00913687
Service Request Number: 21-00913687 • Address: 9370 SPRINGWATER DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00913687
Address
9370 SPRINGWATER DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-10-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-10-20T09:48:07.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-20T10:08:14.000
Priority
MCC
Method Received Description
Phone
Unique Key
500t000000snqUhAAI
Lat Location
(32.81951638249571000,-96.69432481088462000)
23-00142186
Service Request Number: 23-00142186 • Address: 441 N AKARD ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
23-00142186
Address
441 N AKARD ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-04-12T23:59:00.000
Status
Closed
Created Date
2023-03-29T20:31:41.000
Update Date
2026-08-07T13:47:00.000
Closed Date
2023-03-30T08:18:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005NWwAAAW
Lat Location
(32.78322643415294400,-96.80049524326360000)
23-00433744
Service Request Number: 23-00433744 • Address: 5709 WINDING WOODS TRL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00433744
Address
5709 WINDING WOODS TRL, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-02T23:59:00.000
Status
Closed
Created Date
2023-09-18T14:54:04.000
Update Date
2023-10-04T11:59:17.000
Closed Date
2023-10-04T11:59:15.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JVdyAAG
Lat Location
(32.78333957192308000,-96.70655080139406000)
24-00360632
Service Request Number: 24-00360632 • Address: 5609 MEADOW CREST DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00360632
Address
5609 MEADOW CREST DR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-01T18:59:00.000
Status
Closed
Created Date
2024-07-25T15:04:11.000
Update Date
2024-07-29T15:56:38.000
Closed Date
2024-07-29T15:56:38.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000002A2PBAA0
Lat Location
(32.90355396004897000,-96.81183119158307000)
24-00184059
Service Request Number: 24-00184059 • Address: 4835 LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00184059
Address
4835 LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:09:08.000
Update Date
2024-05-13T08:57:03.000
Closed Date
2024-05-13T08:57:03.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Email
Unique Key
5008z000007imdYAAQ
Lat Location
(32.85360240921378000,-96.73014596663143000)
22-00292264
Service Request Number: 22-00292264 • Address: 8510 AMBASSADOR ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
22-00292264
Address
8510 AMBASSADOR ROW, DALLAS, TX, 75247
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:48:36.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T14:50:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qemVAAQ
Lat Location
(32.82088564998882000,-96.88102570023644000)
26-00345579
Service Request Number: 26-00345579 • Address: 10126 TECHNOLOGY BLVD E, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00345579
Address
10126 TECHNOLOGY BLVD E, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T09:35:30.000
Update Date
2026-08-08T13:14:14.000
Closed Date
2026-08-06T13:13:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027VCXhAAO
Lat Location
(32.85813446240755600,-96.89423780648616000)
25-00584120
Service Request Number: 25-00584120 • Address: 6518 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00584120
Address
6518 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Litter Cans - SAN
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-12-24T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:11:02.000
Update Date
2025-12-16T10:37:21.000
Closed Date
2025-12-16T10:37:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JeTkbAAF
Lat Location
(32.83862751761196000,-96.74926654262993000)
24-00529015
Service Request Number: 24-00529015 • Address: 1027 S MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00529015
Address
1027 S MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-01T18:59:00.000
Status
Closed
Created Date
2024-10-31T17:51:01.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-11-01T08:59:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000GmpOoAAJ
Lat Location
(32.73579712980467000,-96.84691426939737000)
26-00020469
Service Request Number: 26-00020469 • Address: 3202 FAIRVIEW AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00020469
Address
3202 FAIRVIEW AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-01-22T00:59:00.000
Status
Closed
Created Date
2026-01-15T09:47:24.000
Update Date
2026-01-15T18:04:31.000
Closed Date
2026-01-15T18:03:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001PiTXFAA3
Lat Location
(32.78923293725964000,-96.74056253096000000)
21-00999956
Service Request Number: 21-00999956 • Address: 9751 SKYVIEW DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00999956
Address
9751 SKYVIEW DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-12-31T00:59:00.000
Status
Closed
Created Date
2021-12-27T21:21:51.000
Update Date
2023-06-08T23:58:47.000
Closed Date
2021-12-30T14:22:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIUCiAAO
Lat Location
(32.82123130993239000,-96.68205639687942000)
26-00148970
Service Request Number: 26-00148970 • Address: 922 CARBONA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00148970
Address
922 CARBONA DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-10T10:39:48.000
Update Date
2026-04-14T06:30:15.000
Closed Date
2026-04-14T06:30:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hDl37AAC
Lat Location
(32.72719338274260500,-96.69169252760665000)
22-00033069
Service Request Number: 22-00033069 • Address: 4422 S OTTAWA RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00033069
Address
4422 S OTTAWA RD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-03-31T23:59:00.000
Status
Closed
Created Date
2022-01-26T15:12:57.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2022-02-22T16:26:32.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000wSqK2AAK
Lat Location
(32.79122604828962000,-96.89271027369999000)
20-01173868
Service Request Number: 20-01173868 • Address: 5451 WILLIS AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
20-01173868
Address
5451 WILLIS AVE, DALLAS, TX, 75206
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-18T00:59:00.000
Status
Closed
Created Date
2020-12-03T10:56:41.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-07T17:25:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000cb30sAAA
Lat Location
(32.82030926730320000,-96.77606516990356000)
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