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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00490218
Service Request Number: 22-00490218 • Address: 4039 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00490218
Address
4039 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-11-16T00:59:00.000
Status
Closed
Created Date
2022-11-09T16:12:47.000
Update Date
2023-06-08T01:53:42.000
Closed Date
2022-11-14T14:53:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004635iAAA
Lat Location
(32.72660812409904500,-96.88582115000439000)
22-00257772
Service Request Number: 22-00257772 • Address: 3605 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00257772
Address
3605 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-17T23:25:08.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-17T23:29:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002ckknAAA
Lat Location
(32.80709420274913400,-96.79775839014917000)
21-00020668
Service Request Number: 21-00020668 • Address: 994 E R L THORNTON FWY EB, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
21-00020668
Address
994 E R L THORNTON FWY EB, DALLAS, TX, 75202
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-12T00:59:00.000
Status
Closed
Created Date
2021-01-07T19:32:45.000
Update Date
2023-06-09T02:53:54.000
Closed Date
2021-01-07T20:16:56.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000ee3RPAAY
Lat Location
(32.77155428710437000,-96.79987011596037000)
26-00087642
Service Request Number: 26-00087642 • Address: 1918 CHATTANOOGA PL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00087642
Address
1918 CHATTANOOGA PL, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T16:47:57.000
Update Date
2026-03-09T10:05:23.000
Closed Date
2026-03-09T10:05:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZkwE4AAJ
Lat Location
(32.81649495200657000,-96.84941258619986000)
21-00102859
Service Request Number: 21-00102859 • Address: 7212 LARCHWAY DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00102859
Address
7212 LARCHWAY DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-02-09T00:59:00.000
Status
Closed
Created Date
2021-02-03T09:02:58.000
Update Date
2023-06-09T02:33:14.000
Closed Date
2021-02-03T17:08:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000gLxoeAAC
Lat Location
(32.66074322100003000,-96.82873528395970000)
26-00153393
Service Request Number: 26-00153393 • Address: 2940 S ST AUGUSTINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00153393
Address
2940 S ST AUGUSTINE RD, DALLAS, TX, 75253
City Council District
8
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Stopped Up - Hazardous - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:16:13.000
Update Date
2026-04-14T15:56:52.000
Closed Date
2026-04-14T15:56:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hhT8oAAE
Lat Location
(32.66446839552122000,-96.65665638436160000)
24-00535693
Service Request Number: 24-00535693 • Address: 4014 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00535693
Address
4014 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-05T13:09:59.000
Update Date
2024-11-06T15:11:26.000
Closed Date
2024-11-06T14:25:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HWYuPAAX
Lat Location
(32.81358175754480000,-96.79665847012242000)
26-00092532
Service Request Number: 26-00092532 • Address: S BUCKNER BLVD & SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00092532
Address
S BUCKNER BLVD & SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T16:29:34.000
Update Date
2026-03-09T08:40:48.000
Closed Date
2026-03-09T08:40:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aNINBAA4
Lat Location
(32.73884584113551000,-96.68297743796124000)
24-00549817
Service Request Number: 24-00549817 • Address: E PENTAGON PKWY & VETERANS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00549817
Address
E PENTAGON PKWY & VETERANS DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-03T00:59:00.000
Status
Closed
Created Date
2024-11-14T10:43:11.000
Update Date
2024-11-18T09:04:54.000
Closed Date
2024-11-18T09:04:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000IrYvfAAF
Lat Location
(32.68451566929506000,-96.77718463961685000)
21-00863064
Service Request Number: 21-00863064 • Address: 10201 C F HAWN FWY WB, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00863064
Address
10201 C F HAWN FWY WB, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-10-20T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:55:03.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-21T14:56:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rLmxEAAS
Lat Location
(32.70003347306506000,-96.64847174180510000)
26-00095337
Service Request Number: 26-00095337 • Address: 8225 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095337
Address
8225 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:14:15.000
Update Date
2026-03-09T18:26:46.000
Closed Date
2026-03-09T18:26:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ahygQAAQ
Lat Location
(32.71982898246570000,-96.67978675803879000)
24-00251433
Service Request Number: 24-00251433 • Address: 1565 BELLEVIEW ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
24-00251433
Address
1565 BELLEVIEW ST, DALLAS, TX, 75215
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-03T18:59:00.000
Status
Closed
Created Date
2024-05-28T18:22:49.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-05-29T08:51:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007xERSAA2
Lat Location
(32.77201330890981000,-96.79116184953024000)
26-00347395
Service Request Number: 26-00347395 • Address: 2100 BUTLER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00347395
Address
2100 BUTLER ST, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T09:13:39.000
Update Date
2026-08-08T14:59:14.000
Closed Date
2026-08-06T14:57:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027lmtmAAA
Lat Location
(32.81358608405804000,-96.83928085627879000)
21-00192985
Service Request Number: 21-00192985 • Address: 18050 KELLY BLVD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00192985
Address
18050 KELLY BLVD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-03T20:39:31.000
Update Date
2023-06-09T02:10:33.000
Closed Date
2021-03-20T11:47:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hnvQ3AAI
Lat Location
(32.99906027561447000,-96.86416287321101000)
26-00093825
Service Request Number: 26-00093825 • Address: 1505 QUARTET DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00093825
Address
1505 QUARTET DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:36:48.000
Update Date
2026-03-09T10:14:33.000
Closed Date
2026-03-09T10:13:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWpWpAAK
Lat Location
(32.66723701734904000,-96.79875602219957000)
25-00407346
Service Request Number: 25-00407346 • Address: 429 PALM OAK DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00407346
Address
429 PALM OAK DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Water Utilities
Service Request Type
Illegal Dumping Urgent - OEQS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-08-27T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:30:55.000
Update Date
2025-09-30T23:03:07.000
Closed Date
2025-08-22T14:23:02.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xYZW1AAO
Lat Location
(32.70916972306111600,-96.70410955085607000)
23-00329196
Service Request Number: 23-00329196 • Address: 3223 S BECKLEY AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00329196
Address
3223 S BECKLEY AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-07-19T23:59:00.000
Status
Closed
Created Date
2023-07-18T15:16:19.000
Update Date
2023-07-18T15:16:23.000
Closed Date
2023-07-18T15:16:19.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005wboxAAA
Lat Location
(32.70496701722440500,-96.82314610096083000)
21-00022762
Service Request Number: 21-00022762 • Address: 6721 PUTTING GREEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00022762
Address
6721 PUTTING GREEN DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-16T00:59:00.000
Status
Closed
Created Date
2021-01-08T13:37:43.000
Update Date
2023-06-09T02:43:30.000
Closed Date
2021-01-22T10:14:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000eeJWFAA2
Lat Location
(32.66646817816377000,-96.84265579106375000)
23-00427369
Service Request Number: 23-00427369 • Address: 1542 E ELMORE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00427369
Address
1542 E ELMORE AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-20T23:59:00.000
Status
Closed
Created Date
2023-09-13T17:50:46.000
Update Date
2023-09-14T14:29:54.000
Closed Date
2023-09-14T14:29:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000006HqfNAAS
Lat Location
(32.71686890845657600,-96.80176015325713000)
24-00096797
Service Request Number: 24-00096797 • Address: 10616 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00096797
Address
10616 CHANNEL DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-09T00:59:00.000
Status
Closed
Created Date
2024-03-01T10:56:35.000
Update Date
2024-03-04T17:59:12.000
Closed Date
2024-03-04T17:59:11.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007NnNbAAK
Lat Location
(32.89223888298427000,-96.87828456146183000)
24-00609747
Service Request Number: 24-00609747 • Address: 1818 W RED BIRD LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00609747
Address
1818 W RED BIRD LN, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-07T00:59:00.000
Status
Closed
Created Date
2024-12-27T17:38:31.000
Update Date
2024-12-31T17:53:14.000
Closed Date
2024-12-31T17:53:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OFmWLAA1
Lat Location
(32.67159362158326000,-96.84968688466944000)
26-00090900
Service Request Number: 26-00090900 • Address: 8128 INWOOD RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00090900
Address
8128 INWOOD RD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:30:04.000
Update Date
2026-03-09T10:18:48.000
Closed Date
2026-03-09T10:18:28.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a96DtAAI
Lat Location
(32.85410282567301000,-96.82103767619704000)
22-00456558
Service Request Number: 22-00456558 • Address: 2635 WILBUR ST, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
22-00456558
Address
2635 WILBUR ST, DALLAS, TX, 75233
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-18T14:55:25.000
Update Date
2023-06-08T02:39:13.000
Closed Date
2022-10-24T14:28:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003s2UCAAY
Lat Location
(32.72224699327009000,-96.86283310831409000)
25-00394789
Service Request Number: 25-00394789 • Address: 13811 STONEMOSS DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00394789
Address
13811 STONEMOSS DR, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-15T11:25:16.000
Update Date
2025-08-20T16:38:24.000
Closed Date
2025-08-20T16:38:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000wOeXaAAK
Lat Location
(32.93616793614061000,-96.76328780278138000)
26-00208446
Service Request Number: 26-00208446 • Address: 4513 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00208446
Address
4513 MUNGER AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T06:35:46.000
Update Date
2026-05-15T12:41:35.000
Closed Date
2026-05-15T12:41:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p8t2OAAQ
Lat Location
(32.80436720398428500,-96.78153150383790000)
20-00993770
Service Request Number: 20-00993770 • Address: 2718 GRAYSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
20-00993770
Address
2718 GRAYSON DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-10-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2020-10-03T10:12:37.000
Update Date
2023-06-09T04:01:12.000
Closed Date
2020-10-03T11:30:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ZlGWzAAN
Lat Location
(32.71470008412292000,-96.83319055689739000)
24-00447908
Service Request Number: 24-00447908 • Address: 2855 CRESTVIEW DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00447908
Address
2855 CRESTVIEW DR, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-09-27T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-09-15T12:23:09.000
Update Date
2024-09-15T13:32:42.000
Closed Date
2024-09-15T13:32:40.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000008pEvdAAE
Lat Location
(32.81967736618372000,-96.82762802337241000)
24-00184139
Service Request Number: 24-00184139 • Address: 10304 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00184139
Address
10304 ESTACADO DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-22T09:31:35.000
Update Date
2024-04-24T16:50:58.000
Closed Date
2024-04-24T16:50:58.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007inw3AAA
Lat Location
(32.83415745509248000,-96.68172820638043000)
21-00775894
Service Request Number: 21-00775894 • Address: CEDAR SPRINGS RD & WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00775894
Address
CEDAR SPRINGS RD & WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:03:51.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-21T18:34:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pykd4AAA
Lat Location
(32.81390592823802000,-96.81487211359551000)
25-00052353
Service Request Number: 25-00052353 • Address: 5118 BLANCHARD DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00052353
Address
5118 BLANCHARD DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-13T00:59:00.000
Status
Closed
Created Date
2025-02-05T19:10:27.000
Update Date
2025-02-10T13:43:50.000
Closed Date
2025-02-10T13:43:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TRcF4AAL
Lat Location
(32.78868914256110000,-96.71117600207033000)
26-00091761
Service Request Number: 26-00091761 • Address: E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00091761
Address
E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:44:11.000
Update Date
2026-03-09T10:27:54.000
Closed Date
2026-03-09T10:27:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aHbyoAAC
Lat Location
(32.74728227506014000,-96.81563867822653000)
26-00110774
Service Request Number: 26-00110774 • Address: 12314 BELLAFONTE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00110774
Address
12314 BELLAFONTE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-03-18T15:40:20.000
Update Date
2026-03-19T12:58:56.000
Closed Date
2026-03-19T12:58:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cayDnAAI
Lat Location
(32.91565091646153000,-96.75968145979317000)
24-00492132
Service Request Number: 24-00492132 • Address: 5730 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00492132
Address
5730 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:18:48.000
Update Date
2024-10-10T16:42:49.000
Closed Date
2024-10-10T16:42:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwe1OAAR
Lat Location
(32.82281832200063600,-96.76948412813476000)
25-00185187
Service Request Number: 25-00185187 • Address: 482 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00185187
Address
482 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-06-30T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:22:11.000
Update Date
2025-05-16T09:13:00.000
Closed Date
2025-05-16T09:13:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRjtGAAS
Lat Location
(32.74296541097440600,-96.82988809317631000)
26-00094909
Service Request Number: 26-00094909 • Address: 4201 GLENWOOD AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00094909
Address
4201 GLENWOOD AVE, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:00:53.000
Update Date
2026-03-09T21:35:56.000
Closed Date
2026-03-09T21:35:41.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001adPkYAAU
Lat Location
(32.81909457016304000,-96.79816556360696000)
22-00122918
Service Request Number: 22-00122918 • Address: 2844 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00122918
Address
2844 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-01T07:34:17.000
Update Date
2023-06-08T23:08:35.000
Closed Date
2022-04-01T07:41:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001hPwiAAE
Lat Location
(32.71236672262825000,-96.81434349425078000)
26-00207718
Service Request Number: 26-00207718 • Address: S AKARD ST & CANTON ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00207718
Address
S AKARD ST & CANTON ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:36:57.000
Update Date
2026-05-15T09:08:10.000
Closed Date
2026-05-15T09:08:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p3aM1AAI
Lat Location
(32.77456241294335400,-96.79678967030215000)
24-00211074
Service Request Number: 24-00211074 • Address: 6042 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
24-00211074
Address
6042 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-05-08T18:59:00.000
Status
Closed
Created Date
2024-05-06T16:36:10.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-05-07T16:13:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007omcTAAQ
Lat Location
(32.84639191576453500,-96.76284692690430000)
26-00094835
Service Request Number: 26-00094835 • Address: 1736 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00094835
Address
1736 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:30:47.000
Update Date
2026-03-09T15:45:03.000
Closed Date
2026-03-09T15:45:02.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001adU9DAAU
Lat Location
(32.67661997519989000,-96.79518288493124000)
22-00270146
Service Request Number: 22-00270146 • Address: GREENVILLE AVE & E LOVERS LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00270146
Address
GREENVILLE AVE & E LOVERS LN, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-27T10:01:21.000
Update Date
2023-06-08T23:23:58.000
Closed Date
2022-06-29T11:24:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002hmcSAAQ
Lat Location
(32.85101349571874600,-96.77001276705172000)
24-00496765
Service Request Number: 24-00496765 • Address: 620 YORKTOWN ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
24-00496765
Address
620 YORKTOWN ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-16T23:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-12T18:44:01.000
Update Date
2024-10-12T21:55:31.000
Closed Date
2024-10-12T21:55:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DSD9JAAX
Lat Location
(32.77078168316772000,-96.83286219182077000)
26-00094874
Service Request Number: 26-00094874 • Address: 3103 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00094874
Address
3103 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:45:44.000
Update Date
2026-03-09T14:45:50.000
Closed Date
2026-03-09T14:45:44.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adtH9AAI
Lat Location
(32.75911949348117000,-96.74958820492196000)
24-00256288
Service Request Number: 24-00256288 • Address: 7001 THURSTON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00256288
Address
7001 THURSTON DR, DALLAS, TX, 75235
City Council District
2
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-06-28T23:59:00.000
Status
Closed
Created Date
2024-05-30T13:27:20.000
Update Date
2024-06-10T16:46:08.000
Closed Date
2024-06-10T16:46:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007y6s7AAA
Lat Location
(32.83136582677178000,-96.84848016703705000)
26-00270819
Service Request Number: 26-00270819 • Address: W LEDBETTER DR & PARKWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00270819
Address
W LEDBETTER DR & PARKWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T16:02:04.000
Update Date
2026-06-21T16:50:14.000
Closed Date
2026-06-21T16:50:13.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wuk7uAAA
Lat Location
(32.69025307650132000,-96.83210420398534000)
23-00154132
Service Request Number: 23-00154132 • Address: 711 S WILLOMET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00154132
Address
711 S WILLOMET AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-10T23:59:00.000
Status
Closed
Created Date
2023-04-05T21:06:25.000
Update Date
2023-06-07T01:33:15.000
Closed Date
2023-04-07T08:52:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005PhlKAAS
Lat Location
(32.73915802116414000,-96.84067623494084000)
26-00296008
Service Request Number: 26-00296008 • Address: 5099 TRACY ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00296008
Address
5099 TRACY ST, DALLAS, TX, 75205
City Council District
14
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-21T23:59:00.000
Status
Closed
Created Date
2026-07-06T13:35:20.000
Update Date
2026-07-16T14:50:10.000
Closed Date
2026-07-14T14:48:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020cnWaAAI
Lat Location
(32.82923731143671000,-96.78506963543856000)
23-00392792
Service Request Number: 23-00392792 • Address: 7636 RYANRIDGE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00392792
Address
7636 RYANRIDGE DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-07T23:59:00.000
Status
Closed
Created Date
2023-08-23T11:51:45.000
Update Date
2023-08-23T15:05:47.000
Closed Date
2023-08-23T15:05:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069tCeAAI
Lat Location
(32.65572243593381000,-96.82513234927248000)
20-01159638
Service Request Number: 20-01159638 • Address: 10240 NEWCOMBE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01159638
Address
10240 NEWCOMBE DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2020-12-01T00:59:00.000
Status
Closed
Created Date
2020-11-27T17:15:45.000
Update Date
2023-06-09T03:12:58.000
Closed Date
2020-11-28T12:33:17.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000cZWLVAA4
Lat Location
(32.83247857214808400,-96.68178251215394000)
23-00097901
Service Request Number: 23-00097901 • Address: 2700 SKILLMAN ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00097901
Address
2700 SKILLMAN ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-08T00:59:00.000
Status
Closed
Created Date
2023-03-03T11:44:12.000
Update Date
2023-06-07T01:34:46.000
Closed Date
2023-03-05T21:14:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005FXtxAAG
Lat Location
(32.82203647505690000,-96.76137260270433000)
24-00377084
Service Request Number: 24-00377084 • Address: 6584 AXTON LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00377084
Address
6584 AXTON LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-08-07T18:59:00.000
Status
Closed
Created Date
2024-08-04T11:09:51.000
Update Date
2024-08-06T07:33:58.000
Closed Date
2024-08-06T07:33:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000003HEHmAAO
Lat Location
(32.84725338514794400,-96.74708493846555000)
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