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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00395786
Service Request Number: 25-00395786 • Address: 1400 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
25-00395786
Address
1400 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-15T20:17:22.000
Update Date
2026-05-15T13:25:16.000
Closed Date
2026-05-15T13:25:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wUdsDAAS
Lat Location
(32.79594332547130600,-96.82258978934789000)
24-00450908
Service Request Number: 24-00450908 • Address: 2718 DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00450908
Address
2718 DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-20T18:59:00.000
Status
Closed
Created Date
2024-09-17T10:01:56.000
Update Date
2024-09-17T10:08:49.000
Closed Date
2024-09-17T10:08:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs0000095mV3AAI
Lat Location
(32.72556981191707000,-96.86422716409990000)
20-01126011
Service Request Number: 20-01126011 • Address: 2311 BUTLER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
20-01126011
Address
2311 BUTLER ST, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-11-19T00:59:00.000
Status
Closed
Created Date
2020-11-16T14:23:56.000
Update Date
2023-06-09T03:15:41.000
Closed Date
2020-11-16T16:10:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bmnxhAAA
Lat Location
(32.81605325257488000,-96.83671338971868000)
26-00092185
Service Request Number: 26-00092185 • Address: 890 N ZANG BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00092185
Address
890 N ZANG BLVD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:54:09.000
Update Date
2026-03-09T10:18:52.000
Closed Date
2026-03-09T10:18:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLTMkAAO
Lat Location
(32.75369417451898000,-96.82386666229336000)
26-00396868
Service Request Number: 26-00396868 • Address: 4014 N HALL ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00396868
Address
4014 N HALL ST, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-06T18:41:17.000
Update Date
2026-10-02T11:25:13.000
Closed Date
2026-09-30T10:38:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002FObROAA1
Lat Location
(32.81223477285753000,-96.81000948648060000)
25-00085272
Service Request Number: 25-00085272 • Address: 6820 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00085272
Address
6820 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-27T10:44:06.000
Update Date
2025-02-27T16:30:51.000
Closed Date
2025-02-27T16:30:50.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000WOKG9AAP
Lat Location
(32.73414423366335000,-96.70410386265948000)
21-00906620
Service Request Number: 21-00906620 • Address: 924 SYLVANIA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00906620
Address
924 SYLVANIA DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:33:28.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-10-14T16:42:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000sTrEcAAK
Lat Location
(32.84584332801605000,-96.69937817104162000)
26-00093851
Service Request Number: 26-00093851 • Address: 18800 LLOYD CIR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00093851
Address
18800 LLOYD CIR, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:52:03.000
Update Date
2026-03-09T09:15:57.000
Closed Date
2026-03-09T09:15:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aXByjAAG
Lat Location
(33.00672785832140000,-96.79988686193988000)
26-00084324
Service Request Number: 26-00084324 • Address: 18727 GIBBONS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00084324
Address
18727 GIBBONS DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-03T09:08:49.000
Update Date
2026-03-09T11:04:09.000
Closed Date
2026-03-09T11:03:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZKwWGAA1
Lat Location
(33.00584754155730000,-96.83240473449597000)
22-00439379
Service Request Number: 22-00439379 • Address: 7000 S POLK ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00439379
Address
7000 S POLK ST, DALLAS, TX, 75232
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-07T23:59:00.000
Status
Closed
Created Date
2022-10-06T12:10:32.000
Update Date
2026-08-07T13:32:04.000
Closed Date
2022-10-06T14:47:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Proactive
Unique Key
5008z000003loQFAAY
Lat Location
(32.66313886690769400,-96.83974120460165000)
26-00351135
Service Request Number: 26-00351135 • Address: 2034 CULLEN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00351135
Address
2034 CULLEN AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T12:17:40.000
Update Date
2026-08-08T16:42:36.000
Closed Date
2026-08-08T16:42:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028KXLZAA4
Lat Location
(32.81450672208646000,-96.77578322838129000)
26-00435811
Service Request Number: 26-00435811 • Address: 8752 WOODCASTLE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00435811
Address
8752 WOODCASTLE DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-08T23:59:00.000
Status
Closed
Created Date
2026-10-01T19:30:35.000
Update Date
2026-10-02T15:10:48.000
Closed Date
2026-10-02T15:10:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LjEpiAAF
Lat Location
(32.73493933865489000,-96.66945506004961000)
22-00545518
Service Request Number: 22-00545518 • Address: 337 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00545518
Address
337 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:14:58.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-21T12:26:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UES6AAO
Lat Location
(32.68570688733411000,-96.81954358141532000)
21-00442909
Service Request Number: 21-00442909 • Address: 5907 HARVEST HILL RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00442909
Address
5907 HARVEST HILL RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-06-29T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:03:52.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-10-21T00:11:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6y4AAC
Lat Location
(32.92260938898151000,-96.80550468335284000)
23-00193827
Service Request Number: 23-00193827 • Address: 11917 HIGH MEADOW DR, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
23-00193827
Address
11917 HIGH MEADOW DR, DALLAS, TX, 75234
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-03T23:59:00.000
Status
Closed
Created Date
2023-04-28T13:03:38.000
Update Date
2023-06-07T00:57:00.000
Closed Date
2023-05-02T07:04:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005Wz5XAAS
Lat Location
(32.91200095299797000,-96.86892421061870000)
26-00148953
Service Request Number: 26-00148953 • Address: 1321 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00148953
Address
1321 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T10:28:31.000
Update Date
2026-04-14T09:44:01.000
Closed Date
2026-04-14T09:43:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hE5o9AAC
Lat Location
(32.73455087176690600,-96.67142664810184000)
20-01199549
Service Request Number: 20-01199549 • Address: 3520 OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
20-01199549
Address
3520 OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2020-12-15T00:59:00.000
Status
Closed
Created Date
2020-12-12T19:06:06.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-13T11:39:43.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000dFEAuAAO
Lat Location
(32.81229192185006000,-96.80502771308565000)
23-00387334
Service Request Number: 23-00387334 • Address: 6929 FLINTCOVE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
23-00387334
Address
6929 FLINTCOVE DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-25T23:59:00.000
Status
Closed
Created Date
2023-08-20T15:55:20.000
Update Date
2023-08-25T08:28:52.000
Closed Date
2023-08-25T08:28:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000068hSCAAY
Lat Location
(32.97217614828153400,-96.78742294945089000)
20-01007479
Service Request Number: 20-01007479 • Address: 1607 GLEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01007479
Address
1607 GLEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2020-11-19T00:59:00.000
Status
Closed
Created Date
2020-10-07T15:29:05.000
Update Date
2023-06-09T03:50:34.000
Closed Date
2020-10-19T15:39:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000aRzFjAAK
Lat Location
(32.72976950601725600,-96.80100410327162000)
22-00455509
Service Request Number: 22-00455509 • Address: 11112 VISALIA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00455509
Address
11112 VISALIA DR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-01T23:59:00.000
Status
Closed
Created Date
2022-10-18T09:10:24.000
Update Date
2023-06-08T02:38:54.000
Closed Date
2022-11-02T10:13:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003rjDAAAY
Lat Location
(32.84745294169676000,-96.66763366971102000)
26-00152949
Service Request Number: 26-00152949 • Address: 7351 WELLCREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00152949
Address
7351 WELLCREST DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T11:37:22.000
Update Date
2026-04-14T17:21:16.000
Closed Date
2026-04-14T17:21:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hfHhyAAE
Lat Location
(32.88905405524421600,-96.77944989224282000)
20-00985456
Service Request Number: 20-00985456 • Address: 2306 HASLETT ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
20-00985456
Address
2306 HASLETT ST, DALLAS, TX, 75208
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-10-14T23:59:00.000
Status
Closed
Created Date
2020-09-30T20:15:26.000
Update Date
2023-06-09T03:54:05.000
Closed Date
2020-10-05T08:18:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ZkpW8AAJ
Lat Location
(32.77231679516053000,-96.82913349301816000)
24-00048880
Service Request Number: 24-00048880 • Address: 14111 MEANDERING WAY, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
24-00048880
Address
14111 MEANDERING WAY, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-06T00:59:00.000
Status
Closed
Created Date
2024-01-31T21:25:59.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2024-02-14T10:27:21.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000007AjN8AAK
Lat Location
(32.94042255211988000,-96.77843304195483000)
26-00084145
Service Request Number: 26-00084145 • Address: 2228 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00084145
Address
2228 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T22:08:15.000
Update Date
2026-03-09T16:49:57.000
Closed Date
2026-03-09T16:49:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZIJPJAA5
Lat Location
(32.81489019852083500,-96.77668623423152000)
23-00233090
Service Request Number: 23-00233090 • Address: 544 FARMERS MARKET WAY, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00233090
Address
544 FARMERS MARKET WAY, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-27T14:30:11.000
Status
Closed
Created Date
2023-05-25T14:30:11.000
Update Date
2023-06-07T01:02:29.000
Closed Date
2023-05-25T17:34:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005fZB1AAM
Lat Location
(32.78077414950458000,-96.78775822301193000)
26-00091019
Service Request Number: 26-00091019 • Address: 7132 MIDBURY DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00091019
Address
7132 MIDBURY DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T13:23:55.000
Update Date
2026-03-09T09:07:30.000
Closed Date
2026-03-09T09:07:29.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aCJXuAAO
Lat Location
(32.90108646953537000,-96.78346280848797000)
26-00268502
Service Request Number: 26-00268502 • Address: 3037 BOOKHOUT ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00268502
Address
3037 BOOKHOUT ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-19T13:06:55.000
Update Date
2026-06-21T19:51:07.000
Closed Date
2026-06-19T19:50:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wgFbpAAE
Lat Location
(32.79744043034095600,-96.80894899657581000)
24-00492178
Service Request Number: 24-00492178 • Address: 139 W MONTANA AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00492178
Address
139 W MONTANA AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:38:15.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-10T12:17:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CxduTAAR
Lat Location
(32.72153454066195600,-96.82381682077016000)
24-00521603
Service Request Number: 24-00521603 • Address: HAAS DR & LANTANA LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00521603
Address
HAAS DR & LANTANA LN, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T00:59:00.000
Status
Closed
Created Date
2024-10-28T09:49:32.000
Update Date
2024-10-29T13:02:30.000
Closed Date
2024-10-29T13:02:29.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000G2uY3AAJ
Lat Location
(32.69623055726136600,-96.76262312487275000)
25-00252475
Service Request Number: 25-00252475 • Address: 6507 LAKEWOOD BLVD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00252475
Address
6507 LAKEWOOD BLVD, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-08-25T23:59:00.000
Status
Closed
Created Date
2025-05-29T15:57:09.000
Update Date
2025-08-20T06:11:55.000
Closed Date
2025-08-20T06:11:55.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000jdvZBAAY
Lat Location
(32.81818557491006000,-96.75100738711475000)
23-00312287
Service Request Number: 23-00312287 • Address: 9910 MONROE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00312287
Address
9910 MONROE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T16:38:14.000
Update Date
2023-07-13T11:41:24.000
Closed Date
2023-07-13T11:41:22.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005t9l1AAA
Lat Location
(32.87824011057191000,-96.87797725520035000)
22-00136721
Service Request Number: 22-00136721 • Address: 1876 E R L THORNTON FWY EB, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00136721
Address
1876 E R L THORNTON FWY EB, DALLAS, TX, 75201
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-05-04T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:52:46.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-04-12T13:41:38.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mhIIAAY
Lat Location
(32.77430279158122000,-96.78901620797792000)
23-00407730
Service Request Number: 23-00407730 • Address: 1914 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
23-00407730
Address
1914 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:01:29.000
Update Date
2023-09-22T11:07:26.000
Closed Date
2023-09-22T11:07:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DAnjAAG
Lat Location
(32.68550477651632000,-96.79176252254359000)
26-00202506
Service Request Number: 26-00202506 • Address: 2700 KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00202506
Address
2700 KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-05-12T09:26:08.000
Update Date
2026-05-15T06:33:29.000
Closed Date
2026-05-13T06:15:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001oQDVlAAO
Lat Location
(32.81517124008541000,-96.82338240072261000)
26-00086700
Service Request Number: 26-00086700 • Address: 12668 ROSSER RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00086700
Address
12668 ROSSER RD, DALLAS, TX, 75244
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:44:40.000
Update Date
2026-03-09T14:16:57.000
Closed Date
2026-03-09T14:16:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZedMBAAZ
Lat Location
(32.92032673437936600,-96.84727094908682000)
24-00060956
Service Request Number: 24-00060956 • Address: 714 NEOMI AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00060956
Address
714 NEOMI AVE, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-07T19:44:41.000
Update Date
2024-02-26T09:17:13.000
Closed Date
2024-02-26T09:17:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DgG7AAK
Lat Location
(32.72486434247228000,-96.71643087299597000)
22-00086922
Service Request Number: 22-00086922 • Address: 4818 GURLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00086922
Address
4818 GURLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-15T23:59:00.000
Status
Closed
Created Date
2022-03-08T09:17:21.000
Update Date
2023-06-08T23:35:24.000
Closed Date
2022-03-15T08:06:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001VduFAAS
Lat Location
(32.78792874876401000,-96.75750367053483000)
26-00436348
Service Request Number: 26-00436348 • Address: 1107 STAFFORD AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00436348
Address
1107 STAFFORD AVE, DALLAS, TX, 75208
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-11-10T00:59:00.000
Status
Closed
Created Date
2026-10-02T10:05:51.000
Update Date
2026-10-02T13:31:41.000
Closed Date
2026-10-02T13:31:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Lq6ozAAB
Lat Location
(32.77057357454787000,-96.83935544647076000)
20-01060182
Service Request Number: 20-01060182 • Address: 9708 FORESTRIDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
20-01060182
Address
9708 FORESTRIDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-10-28T23:59:00.000
Status
Closed
Created Date
2020-10-23T12:36:18.000
Update Date
2023-06-09T03:37:20.000
Closed Date
2020-10-23T17:23:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000aUwW6AAK
Lat Location
(32.87035799351024000,-96.71911394255554000)
20-00994326
Service Request Number: 20-00994326 • Address: 1209 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
20-00994326
Address
1209 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-13T23:59:00.000
Status
Closed
Created Date
2020-10-03T17:01:08.000
Update Date
2023-06-09T04:01:18.000
Closed Date
2020-10-05T09:17:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ZlHkTAAV
Lat Location
(32.70753310224923000,-96.84281380380851000)
22-00553629
Service Request Number: 22-00553629 • Address: 4316 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00553629
Address
4316 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-29T00:59:00.000
Status
Closed
Created Date
2022-12-22T09:46:04.000
Update Date
2023-06-08T02:11:17.000
Closed Date
2022-12-28T15:26:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004XmooAAC
Lat Location
(32.81446544630205000,-96.81533808904160000)
26-00208646
Service Request Number: 26-00208646 • Address: 5722 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00208646
Address
5722 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:44:26.000
Update Date
2026-05-15T11:16:53.000
Closed Date
2026-05-15T10:55:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pAhKLAA0
Lat Location
(32.85103813342318000,-96.81424184119011000)
22-00377868
Service Request Number: 22-00377868 • Address: 1023 WAYNE ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00377868
Address
1023 WAYNE ST, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-01T23:59:00.000
Status
Closed
Created Date
2022-08-31T14:33:05.000
Update Date
2023-06-08T03:03:42.000
Closed Date
2022-09-10T21:29:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003RBYUAA4
Lat Location
(32.79566948991256000,-96.74823931615220000)
22-00376214
Service Request Number: 22-00376214 • Address: 715 WOODACRE DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00376214
Address
715 WOODACRE DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-30T19:49:41.000
Update Date
2023-06-08T03:03:26.000
Closed Date
2022-08-31T14:24:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003QbvbAAC
Lat Location
(32.68155304299878000,-96.81437668820604000)
26-00346244
Service Request Number: 26-00346244 • Address: 4498 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00346244
Address
4498 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T13:58:01.000
Update Date
2026-08-08T11:46:10.000
Closed Date
2026-08-06T11:45:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027bXsnAAE
Lat Location
(32.70710391169016000,-96.76162188914817000)
22-00458532
Service Request Number: 22-00458532 • Address: 2322 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00458532
Address
2322 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-10-20T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:00:00.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-22T18:09:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003slaMAAQ
Lat Location
(32.75079124245390000,-96.75924585646987000)
26-00310807
Service Request Number: 26-00310807 • Address: REYNOLDSTON LN & HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00310807
Address
REYNOLDSTON LN & HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-15T12:42:40.000
Update Date
2026-07-17T13:42:24.000
Closed Date
2026-07-15T13:40:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000022jcF5AAI
Lat Location
(32.67584014086715000,-96.85136629711835000)
24-00355400
Service Request Number: 24-00355400 • Address: 1216 E 8TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00355400
Address
1216 E 8TH ST, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-07-24T23:59:00.000
Status
Closed
Created Date
2024-07-23T09:38:05.000
Update Date
2024-07-23T11:41:04.000
Closed Date
2024-07-23T11:41:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000001uSh3AAE
Lat Location
(32.75110087315485400,-96.80614771049550000)
23-00387311
Service Request Number: 23-00387311 • Address: 13112 ROARING SPRINGS LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00387311
Address
13112 ROARING SPRINGS LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-20T15:21:54.000
Update Date
2023-08-29T16:24:51.000
Closed Date
2023-08-29T16:24:50.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000068gJjAAI
Lat Location
(32.92803358386008500,-96.77701022782674000)
21-00473826
Service Request Number: 21-00473826 • Address: 5631 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
21-00473826
Address
5631 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-26T07:37:43.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-06-04T13:40:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mOvwZAAS
Lat Location
(32.93919411313283000,-96.81024344658280000)
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