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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00913687
Service Request Number: 21-00913687 • Address: 9370 SPRINGWATER DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00913687
Address
9370 SPRINGWATER DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-10-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-10-20T09:48:07.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-20T10:08:14.000
Priority
MCC
Method Received Description
Phone
Unique Key
500t000000snqUhAAI
Lat Location
(32.81951638249571000,-96.69432481088462000)
26-00394125
Service Request Number: 26-00394125 • Address: 18907 WATERWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00394125
Address
18907 WATERWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-03T15:35:20.000
Update Date
2026-09-14T11:33:17.000
Closed Date
2026-09-14T11:33:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002ErBIoAAN
Lat Location
(33.00790588064910500,-96.83624777283760000)
22-00098852
Service Request Number: 22-00098852 • Address: 17878 PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00098852
Address
17878 PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-17T23:59:00.000
Status
Closed
Created Date
2022-03-16T08:13:49.000
Update Date
2023-06-08T22:54:13.000
Closed Date
2022-03-16T11:56:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001YbI9AAK
Lat Location
(32.99598147568326600,-96.79857832131441000)
24-00360632
Service Request Number: 24-00360632 • Address: 5609 MEADOW CREST DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00360632
Address
5609 MEADOW CREST DR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-01T18:59:00.000
Status
Closed
Created Date
2024-07-25T15:04:11.000
Update Date
2024-07-29T15:56:38.000
Closed Date
2024-07-29T15:56:38.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000002A2PBAA0
Lat Location
(32.90355396004897000,-96.81183119158307000)
22-00092959
Service Request Number: 22-00092959 • Address: 3503 PEBBLESHORES DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00092959
Address
3503 PEBBLESHORES DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-30T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-03-09T15:59:40.000
Update Date
2023-06-08T23:35:51.000
Closed Date
2022-03-11T14:24:58.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001XA4ZAAW
Lat Location
(32.66271920339755000,-96.76294136016791000)
22-00292264
Service Request Number: 22-00292264 • Address: 8510 AMBASSADOR ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
22-00292264
Address
8510 AMBASSADOR ROW, DALLAS, TX, 75247
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:48:36.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T14:50:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qemVAAQ
Lat Location
(32.82088564998882000,-96.88102570023644000)
22-00133593
Service Request Number: 22-00133593 • Address: 4500 SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00133593
Address
4500 SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-07T16:29:44.000
Update Date
2023-06-08T22:32:58.000
Closed Date
2022-04-18T11:33:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001lc58AAA
Lat Location
(32.68123694213546000,-96.74489220924187000)
25-00584120
Service Request Number: 25-00584120 • Address: 6518 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00584120
Address
6518 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Litter Cans - SAN
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-12-24T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:11:02.000
Update Date
2025-12-16T10:37:21.000
Closed Date
2025-12-16T10:37:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JeTkbAAF
Lat Location
(32.83862751761196000,-96.74926654262993000)
26-00308270
Service Request Number: 26-00308270 • Address: 1166 N MOROCCO AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
26-00308270
Address
1166 N MOROCCO AVE, DALLAS, TX, 75211
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-14T08:30:15.000
Update Date
2026-07-16T11:17:35.000
Closed Date
2026-07-14T10:20:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022PYVlAAO
Lat Location
(32.75551712474000000,-96.90999897159190000)
26-00239641
Service Request Number: 26-00239641 • Address: 8301 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00239641
Address
8301 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-06T23:59:00.000
Status
Closed
Created Date
2026-06-03T10:38:59.000
Update Date
2026-06-03T11:18:12.000
Closed Date
2026-06-03T11:18:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001szH5xAAE
Lat Location
(32.64670505344759000,-96.78118765682814000)
24-00525690
Service Request Number: 24-00525690 • Address: 5812 S MARSALIS AVE, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00525690
Address
5812 S MARSALIS AVE, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-30T09:28:36.000
Update Date
2024-11-22T11:29:58.000
Closed Date
2024-11-22T11:29:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000GTfkyAAD
Lat Location
(32.67575181190127000,-96.81463834511759000)
22-00246449
Service Request Number: 22-00246449 • Address: 6503 PARKDALE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00246449
Address
6503 PARKDALE DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-12T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:42:36.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-20T16:30:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002QyFOAA0
Lat Location
(32.77166199259118400,-96.70743738328648000)
26-00235547
Service Request Number: 26-00235547 • Address: 2505 DELMAC DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00235547
Address
2505 DELMAC DR, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-06-01T11:44:56.000
Update Date
2026-06-03T14:04:03.000
Closed Date
2026-06-01T14:02:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001sRJzqAAG
Lat Location
(32.70391869907949500,-96.86004406345036000)
22-00220514
Service Request Number: 22-00220514 • Address: 8901 QUINN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00220514
Address
8901 QUINN ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-05-27T09:11:58.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-06-02T10:53:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002IGXTAA4
Lat Location
(32.73129054769677000,-96.66694125812600000)
21-00933040
Service Request Number: 21-00933040 • Address: 929 N MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
21-00933040
Address
929 N MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T13:07:01.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2022-08-23T09:30:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOiegAAC
Lat Location
(32.75998356088739000,-96.81583184856945000)
26-00192002
Service Request Number: 26-00192002 • Address: 2000 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00192002
Address
2000 HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T17:13:34.000
Update Date
2026-05-15T17:22:41.000
Closed Date
2026-05-15T17:22:41.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001n7BN2AAM
Lat Location
(32.80424306842487000,-96.71699877043420000)
26-00351084
Service Request Number: 26-00351084 • Address: 2722 MARDER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00351084
Address
2722 MARDER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T11:33:30.000
Update Date
2026-08-08T15:04:53.000
Closed Date
2026-08-08T15:04:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JpCVAA0
Lat Location
(32.75282217727302000,-96.75340797866944000)
26-00078854
Service Request Number: 26-00078854 • Address: 911 E CLARENDON DR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00078854
Address
911 E CLARENDON DR, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-02-26T21:33:31.000
Update Date
2026-03-09T08:32:02.000
Closed Date
2026-03-09T08:32:02.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YbxZkAAJ
Lat Location
(32.74366728519466000,-96.81091020517376000)
21-00042950
Service Request Number: 21-00042950 • Address: 8820 GREENMOUND AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00042950
Address
8820 GREENMOUND AVE, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-23T00:59:00.000
Status
Closed
Created Date
2021-01-14T18:15:41.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-28T11:07:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000egWaeAAE
Lat Location
(32.75063317396890000,-96.67087291054658000)
22-00556939
Service Request Number: 22-00556939 • Address: 9744 FAIRCLOUD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00556939
Address
9744 FAIRCLOUD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:32:07.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-28T18:23:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5OZAA0
Lat Location
(32.74071546864857000,-96.65498187031581000)
26-00078703
Service Request Number: 26-00078703 • Address: 4013 PREFERRED PL, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00078703
Address
4013 PREFERRED PL, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T18:28:42.000
Update Date
2026-03-09T16:27:28.000
Closed Date
2026-03-09T16:27:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YawuDAAR
Lat Location
(32.66078343002393000,-96.88437375283000000)
21-00400712
Service Request Number: 21-00400712 • Address: 4526 FRANK ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00400712
Address
4526 FRANK ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T10:27:07.000
Update Date
2023-06-09T01:32:57.000
Closed Date
2021-05-10T08:51:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lCdGPAA0
Lat Location
(32.77650736327574000,-96.74423698560658000)
21-00466787
Service Request Number: 21-00466787 • Address: 5215 DELOACHE AVE, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
21-00466787
Address
5215 DELOACHE AVE, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-05-25T12:36:49.000
Status
Closed
Created Date
2021-05-24T12:36:49.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-05-24T12:36:49.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mMqobAAC
Lat Location
(32.87108577279132000,-96.81923739909058000)
21-00267009
Service Request Number: 21-00267009 • Address: 1617 TAYLORCREST DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00267009
Address
1617 TAYLORCREST DR, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:44:33.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T12:44:33.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChDhAAK
Lat Location
(32.68186305725066000,-96.60020149381965000)
24-00176858
Service Request Number: 24-00176858 • Address: 2661 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00176858
Address
2661 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-18T18:59:00.000
Status
Closed
Created Date
2024-04-17T14:42:18.000
Update Date
2024-04-25T13:31:38.000
Closed Date
2024-04-25T13:31:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007hF4UAAU
Lat Location
(32.70704735394681000,-96.78241738697035000)
26-00077392
Service Request Number: 26-00077392 • Address: 2212 SUTTER ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00077392
Address
2212 SUTTER ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T11:03:52.000
Update Date
2026-03-02T16:32:14.000
Closed Date
2026-03-02T16:32:13.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSc4fAAD
Lat Location
(32.72020007065833600,-96.78888261135502000)
26-00153298
Service Request Number: 26-00153298 • Address: 3110 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00153298
Address
3110 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T13:46:04.000
Update Date
2026-04-14T16:24:55.000
Closed Date
2026-04-14T16:24:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hgkTPAAY
Lat Location
(32.72015574973551000,-96.87232133167244000)
20-01089509
Service Request Number: 20-01089509 • Address: 4126 FUREY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01089509
Address
4126 FUREY ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-11T00:59:00.000
Status
Closed
Created Date
2020-11-03T16:16:26.000
Update Date
2023-06-09T03:28:57.000
Closed Date
2020-11-24T12:49:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bkMxPAAU
Lat Location
(32.79172319227342000,-96.87712519657832000)
23-00547511
Service Request Number: 23-00547511 • Address: 17984 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00547511
Address
17984 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-12-09T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:57:41.000
Update Date
2023-12-06T09:02:58.000
Closed Date
2023-12-06T09:02:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mKpyAAE
Lat Location
(32.99504491860851000,-96.82907861880874000)
26-00039147
Service Request Number: 26-00039147 • Address: 1919 HUNTINGDON AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00039147
Address
1919 HUNTINGDON AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-02-03T00:59:00.000
Status
Closed
Created Date
2026-02-01T13:05:42.000
Update Date
2026-02-01T17:33:19.000
Closed Date
2026-02-01T17:33:18.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001TAjfNAAT
Lat Location
(32.73174359252514000,-96.79585507836782000)
25-00218615
Service Request Number: 25-00218615 • Address: 4918 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00218615
Address
4918 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-12T10:49:15.000
Update Date
2025-05-13T14:31:19.000
Closed Date
2025-05-13T14:31:19.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000h2B8KAAU
Lat Location
(32.80031019755712400,-96.76890660400073000)
21-00209714
Service Request Number: 21-00209714 • Address: 1553 FIJI ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00209714
Address
1553 FIJI ST, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-03-13T00:59:00.000
Status
Closed
Created Date
2021-03-09T10:39:25.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-11T09:48:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZfJ5AAK
Lat Location
(32.74498415715999000,-96.80101651783058000)
21-00892342
Service Request Number: 21-00892342 • Address: 8723 RUSTOWN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00892342
Address
8723 RUSTOWN DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-08T23:59:00.000
Status
Closed
Created Date
2021-10-05T11:25:45.000
Update Date
2023-06-09T00:05:07.000
Closed Date
2021-10-07T15:08:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000s8VBCAA2
Lat Location
(32.81261250174030000,-96.67827438923409000)
26-00346047
Service Request Number: 26-00346047 • Address: 1227 WALTER DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00346047
Address
1227 WALTER DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T12:28:46.000
Update Date
2026-08-08T14:39:10.000
Closed Date
2026-08-06T14:37:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027Z6qJAAS
Lat Location
(32.76181903077739000,-96.86228672615448000)
25-00308912
Service Request Number: 25-00308912 • Address: 9101 ROCKBROOK DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00308912
Address
9101 ROCKBROOK DR, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-28T09:12:59.000
Update Date
2025-07-01T14:43:00.000
Closed Date
2025-07-01T14:43:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o53QHAAY
Lat Location
(32.86478391191252000,-96.83291454358832000)
25-00231077
Service Request Number: 25-00231077 • Address: 12411 HALLUM ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00231077
Address
12411 HALLUM ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-18T11:51:03.000
Update Date
2025-05-20T10:36:18.000
Closed Date
2025-05-20T10:36:18.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000hzkBeAAI
Lat Location
(32.91689420198745000,-96.75559848921908000)
23-00394003
Service Request Number: 23-00394003 • Address: 5829 TREMONT ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00394003
Address
5829 TREMONT ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-24T07:49:14.000
Update Date
2023-08-31T12:36:11.000
Closed Date
2023-08-31T12:36:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006ADXoAAO
Lat Location
(32.80597195744839000,-96.75614400043193000)
22-00377935
Service Request Number: 22-00377935 • Address: 2322 GREER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00377935
Address
2322 GREER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-01T23:59:00.000
Status
Closed
Created Date
2022-08-31T14:51:18.000
Update Date
2023-06-08T03:03:42.000
Closed Date
2022-09-02T11:44:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003RCgEAAW
Lat Location
(32.75353151167433000,-96.76229251318767000)
26-00433701
Service Request Number: 26-00433701 • Address: 1110 WAWEENOC AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00433701
Address
1110 WAWEENOC AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
Closed
Created Date
2026-09-30T14:57:41.000
Update Date
2026-10-02T08:53:28.000
Closed Date
2026-10-02T08:53:09.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LLM5FAAX
Lat Location
(32.69026156439948500,-96.80741215573390000)
26-00436948
Service Request Number: 26-00436948 • Address: 2868 CANARY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00436948
Address
2868 CANARY DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-10-04T23:59:00.000
Status
Closed
Created Date
2026-10-02T14:09:46.000
Update Date
2026-10-02T15:24:46.000
Closed Date
2026-10-02T15:24:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LvplRAAR
Lat Location
(32.71358946514737000,-96.78061116805705000)
20-01081636
Service Request Number: 20-01081636 • Address: 419 S GARRETT AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
20-01081636
Address
419 S GARRETT AVE, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-04T00:59:00.000
Status
Closed
Created Date
2020-10-31T11:38:05.000
Update Date
2023-06-09T03:27:43.000
Closed Date
2020-10-31T11:45:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000bjoK8AAI
Lat Location
(32.79478754599178000,-96.75921557160092000)
21-00932919
Service Request Number: 21-00932919 • Address: 2329 VILLAGE WAY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00932919
Address
2329 VILLAGE WAY, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-10T00:59:00.000
Status
Closed
Created Date
2021-11-02T12:17:44.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-04T17:28:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOiQZAA0
Lat Location
(32.71164826989116000,-96.79074412018295000)
26-00156017
Service Request Number: 26-00156017 • Address: 4525 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00156017
Address
4525 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T16:06:50.000
Update Date
2026-04-14T16:14:17.000
Closed Date
2026-04-14T16:14:17.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001i2721AAA
Lat Location
(32.82203143252678000,-96.78974807497083000)
21-00682635
Service Request Number: 21-00682635 • Address: 3415 BANNING ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00682635
Address
3415 BANNING ST, DALLAS, TX, 75233
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:10:23.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-07-24T08:59:47.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000ooBj7AAE
Lat Location
(32.71707342083525000,-96.87688437398995000)
26-00315228
Service Request Number: 26-00315228 • Address: 13720 INDIAN WELLS RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00315228
Address
13720 INDIAN WELLS RD, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-17T15:18:40.000
Update Date
2026-07-24T12:30:45.000
Closed Date
2026-07-22T12:26:34.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023MCvuAAG
Lat Location
(32.67926156208303000,-96.59528699281972000)
26-00227590
Service Request Number: 26-00227590 • Address: 3913 RAWLINS ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00227590
Address
3913 RAWLINS ST, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-27T12:51:13.000
Update Date
2026-06-03T11:36:41.000
Closed Date
2026-06-03T11:36:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001rUVDqAAO
Lat Location
(32.81198332828573000,-96.80806733504869000)
23-00270191
Service Request Number: 23-00270191 • Address: 3949 SILVERHILL DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00270191
Address
3949 SILVERHILL DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-14T18:38:14.000
Update Date
2023-08-11T15:00:54.000
Closed Date
2023-08-11T15:00:53.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005lO6jAAE
Lat Location
(32.66698142857753000,-96.75759458969482000)
25-00183255
Service Request Number: 25-00183255 • Address: ROYAL LN & ABRAMS RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00183255
Address
ROYAL LN & ABRAMS RD, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-04-24T18:59:00.000
Status
Closed
Created Date
2025-04-23T09:16:59.000
Update Date
2025-04-23T09:49:26.000
Closed Date
2025-04-23T09:49:06.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000eIbV9AAK
Lat Location
(32.89307988768200600,-96.74093521812722000)
24-00367855
Service Request Number: 24-00367855 • Address: 10814 MANDALAY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00367855
Address
10814 MANDALAY DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-08-01T18:59:00.000
Status
Closed
Created Date
2024-07-30T09:50:47.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-08-01T12:36:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000002c3DTAAY
Lat Location
(32.83544757822962000,-96.65834266473547000)
22-00292242
Service Request Number: 22-00292242 • Address: 3160 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00292242
Address
3160 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:40:17.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T13:02:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qeSXAAY
Lat Location
(32.65678254327227000,-96.77115762750685000)
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