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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00062084
Service Request Number: 23-00062084 • Address: 5539 BELMONT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00062084
Address
5539 BELMONT AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-02-15T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:29:28.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-10T17:15:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000057pQQAAY
Lat Location
(32.81740590122322500,-96.77382595066290000)
26-00077453
Service Request Number: 26-00077453 • Address: 1401 WOODALL RODGERS FWY WB, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00077453
Address
1401 WOODALL RODGERS FWY WB, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:20:13.000
Update Date
2026-03-09T13:25:01.000
Closed Date
2026-03-09T13:25:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YSqfXAAT
Lat Location
(32.78674228422307000,-96.80520316031334000)
26-00156088
Service Request Number: 26-00156088 • Address: 7517 MARY DAN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00156088
Address
7517 MARY DAN DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:30:39.000
Update Date
2026-04-14T18:26:49.000
Closed Date
2026-04-14T18:26:07.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001i32xuAAA
Lat Location
(32.72882866211946000,-96.69305687122036000)
24-00291737
Service Request Number: 24-00291737 • Address: 1622 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00291737
Address
1622 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-09-11T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-06-15T15:27:34.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-06-17T06:59:14.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000085PynAAE
Lat Location
(32.70300328659937600,-96.80252538088494000)
21-00697713
Service Request Number: 21-00697713 • Address: 2993 EL TOVAR AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00697713
Address
2993 EL TOVAR AVE, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-11T23:59:00.000
Status
Closed
Created Date
2021-07-28T16:18:53.000
Update Date
2023-06-09T00:42:00.000
Closed Date
2021-08-06T13:11:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oqKVOAA2
Lat Location
(32.71134453873083500,-96.87877029379436000)
22-00556934
Service Request Number: 22-00556934 • Address: 9753 ELMCREST DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00556934
Address
9753 ELMCREST DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:26:50.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-28T10:58:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5JeAAK
Lat Location
(32.88103855053977000,-96.72904162649397000)
22-00334683
Service Request Number: 22-00334683 • Address: 9537 CRESTEDGE CIR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00334683
Address
9537 CRESTEDGE CIR, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-08-07T23:59:00.000
Status
Closed
Created Date
2022-08-06T07:50:35.000
Update Date
2023-06-08T03:10:31.000
Closed Date
2022-08-08T10:03:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003BBCPAA4
Lat Location
(32.87840250324023000,-96.72513970210115000)
22-00556890
Service Request Number: 22-00556890 • Address: 3004 WESTFOREST DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00556890
Address
3004 WESTFOREST DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:40:11.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:42:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4hjAAC
Lat Location
(32.90470581249433000,-96.87669728736460000)
25-00340849
Service Request Number: 25-00340849 • Address: 524 WOODMONT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00340849
Address
524 WOODMONT DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-07-19T18:59:00.000
Status
Closed
Created Date
2025-07-15T22:58:42.000
Update Date
2025-08-13T08:50:49.000
Closed Date
2025-08-13T08:50:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000qlJJkAAM
Lat Location
(32.72039313491645600,-96.70482571380631000)
26-00156182
Service Request Number: 26-00156182 • Address: 6115 LUPTON DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00156182
Address
6115 LUPTON DR, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-13T19:44:37.000
Update Date
2026-04-14T17:17:48.000
Closed Date
2026-04-14T17:17:45.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i3hzRAAQ
Lat Location
(32.87709625843219000,-96.80148893942626000)
25-00568795
Service Request Number: 25-00568795 • Address: 6110 DEL NORTE LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00568795
Address
6110 DEL NORTE LN, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-02T15:23:09.000
Update Date
2026-01-08T13:58:05.000
Closed Date
2026-01-08T13:12:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001HNo1pAAD
Lat Location
(32.86832932330134600,-96.80156143603662000)
22-00203333
Service Request Number: 22-00203333 • Address: 5303 BRYAN ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00203333
Address
5303 BRYAN ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-18T08:31:23.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-06-30T15:52:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002BxdBAAS
Lat Location
(32.80705802988680000,-96.76840247673060000)
25-00020308
Service Request Number: 25-00020308 • Address: 1404 N ZANG BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
25-00020308
Address
1404 N ZANG BLVD, DALLAS, TX, 75203
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-17T18:59:00.000
Status
Closed
Created Date
2025-01-16T08:36:25.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-01-16T14:10:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000QfQu1AAF
Lat Location
(32.76061081201977000,-96.81746412964930000)
21-00235291
Service Request Number: 21-00235291 • Address: 7165 ELLIOTT DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00235291
Address
7165 ELLIOTT DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-18T23:59:00.000
Status
Closed
Created Date
2021-03-16T16:00:28.000
Update Date
2023-06-09T02:07:29.000
Closed Date
2021-03-16T19:20:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000ic62vAAA
Lat Location
(32.79023056659985000,-96.68825262740866000)
22-00088589
Service Request Number: 22-00088589 • Address: 1126 FERNDALE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
22-00088589
Address
1126 FERNDALE AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-12T00:59:00.000
Status
Closed
Created Date
2022-03-08T21:59:29.000
Update Date
2023-06-08T23:35:39.000
Closed Date
2022-03-11T12:47:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001W1AJAA0
Lat Location
(32.72604489920697500,-96.84057599436657000)
21-00473824
Service Request Number: 21-00473824 • Address: E ILLINOIS AVE & E KIEST BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00473824
Address
E ILLINOIS AVE & E KIEST BLVD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:36:42.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T09:14:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOvuOAAS
Lat Location
(32.71733561381048400,-96.78614713813394000)
24-00258194
Service Request Number: 24-00258194 • Address: 6211 GOLIAD AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00258194
Address
6211 GOLIAD AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:14:11.000
Update Date
2024-06-21T11:02:07.000
Closed Date
2024-06-21T11:02:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007yUsLAAU
Lat Location
(32.81830900550144000,-96.75841004365995000)
22-00397532
Service Request Number: 22-00397532 • Address: 614 NEOMI AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00397532
Address
614 NEOMI AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-09-13T23:59:00.000
Status
Closed
Created Date
2022-09-12T14:09:05.000
Update Date
2023-06-08T02:48:33.000
Closed Date
2022-09-12T14:09:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003XsAGAA0
Lat Location
(32.72249625257297400,-96.71645294998635000)
26-00149221
Service Request Number: 26-00149221 • Address: 1318 MIRAGE CANYON DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00149221
Address
1318 MIRAGE CANYON DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T12:32:27.000
Update Date
2026-04-14T10:47:03.000
Closed Date
2026-04-14T10:47:03.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hGQgPAAW
Lat Location
(32.65346566229824500,-96.84295463083043000)
26-00350461
Service Request Number: 26-00350461 • Address: 5700 MCCOMMAS BLUFF RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00350461
Address
5700 MCCOMMAS BLUFF RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-07T17:01:52.000
Update Date
2026-08-08T19:28:58.000
Closed Date
2026-08-08T19:28:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028DU4IAAW
Lat Location
(32.68155828474246000,-96.72874546916215000)
23-00364302
Service Request Number: 23-00364302 • Address: 2400 HUGO ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00364302
Address
2400 HUGO ST, DALLAS, TX, 75204
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-08-28T23:59:00.000
Status
Closed
Created Date
2023-08-07T12:07:22.000
Update Date
2023-08-30T09:30:47.000
Closed Date
2023-08-30T09:30:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000063rV7AAI
Lat Location
(32.79966867908997000,-96.79520303602327000)
23-00207937
Service Request Number: 23-00207937 • Department: Transportation and Public Works Department • Service Request Type: Traffic Signal - Flashing - TRN
Service Request Number
23-00207937
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-05-18T23:59:00.000
Status
Closed
Created Date
2023-05-12T07:30:04.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2023-05-12T10:33:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005bVFyAAM
Lat Location
(,)
26-00085331
Service Request Number: 26-00085331 • Address: 17538 SEQUOIA DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00085331
Address
17538 SEQUOIA DR, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T15:06:04.000
Update Date
2026-03-09T09:53:27.000
Closed Date
2026-03-09T09:53:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZS5bCAAT
Lat Location
(32.98967679004276500,-96.76121695459885000)
25-00543112
Service Request Number: 25-00543112 • Address: 2504 EL CERRITO DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00543112
Address
2504 EL CERRITO DR, DALLAS, TX, 75228
City Council District
7
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-27T00:59:00.000
Status
Closed (Duplicate)
Created Date
2025-11-12T15:37:44.000
Update Date
2025-11-13T16:19:46.000
Closed Date
2025-11-13T16:19:37.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DLDIQAA5
Lat Location
(32.80014176465520000,-96.70484040827958000)
23-00006715
Service Request Number: 23-00006715 • Address: 6306 HUMORESQUE DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00006715
Address
6306 HUMORESQUE DR, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-13T00:59:00.000
Status
Closed
Created Date
2023-01-05T09:49:08.000
Update Date
2023-06-07T01:54:38.000
Closed Date
2023-01-11T17:28:59.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004gmcBAAQ
Lat Location
(32.67162228134743000,-96.80164172385886000)
26-00346139
Service Request Number: 26-00346139 • Address: 13739 BROOKGREEN CIR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00346139
Address
13739 BROOKGREEN CIR, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T13:12:48.000
Update Date
2026-08-08T20:21:31.000
Closed Date
2026-08-08T20:21:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027YKtjAAG
Lat Location
(32.93406061440305000,-96.76751863612786000)
26-00091371
Service Request Number: 26-00091371 • Address: 6908 FLINTCOVE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00091371
Address
6908 FLINTCOVE DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T15:54:11.000
Update Date
2026-03-09T16:52:59.000
Closed Date
2026-03-09T16:52:33.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aFHHpAAO
Lat Location
(32.97190747956451400,-96.78818251079718000)
26-00155379
Service Request Number: 26-00155379 • Address: 2300 HICKORY ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00155379
Address
2300 HICKORY ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Paving Street Resurface Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-14T11:39:18.000
Update Date
2026-04-14T12:19:35.000
Closed Date
2026-04-14T12:19:33.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hxwujAAA
Lat Location
(32.77371149099715000,-96.78186372802950000)
24-00417640
Service Request Number: 24-00417640 • Address: 1519 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00417640
Address
1519 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-10-10T18:59:00.000
Status
Closed
Created Date
2024-08-27T23:22:52.000
Update Date
2024-09-16T12:31:53.000
Closed Date
2024-09-16T12:31:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000006IY1OAAW
Lat Location
(32.69609472300288000,-96.80310010817482000)
26-00156180
Service Request Number: 26-00156180 • Address: 14440 LASATER RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00156180
Address
14440 LASATER RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-10T15:16:55.000
Update Date
2026-04-14T17:14:43.000
Closed Date
2026-04-14T17:14:41.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i3XLmAAM
Lat Location
(32.69649126795107000,-96.56758211110662000)
22-00149182
Service Request Number: 22-00149182 • Address: 4301 BRETTON BAY LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00149182
Address
4301 BRETTON BAY LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-04-19T23:59:00.000
Status
Closed
Created Date
2022-04-17T19:42:12.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-04-17T22:58:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001qv8sAAA
Lat Location
(32.99115368315289500,-96.83664033573316000)
22-00332907
Service Request Number: 22-00332907 • Address: 9244 MARKVILLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00332907
Address
9244 MARKVILLE DR, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-08-05T07:31:27.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-08-05T14:56:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003AUYUAA4
Lat Location
(32.91355679708753000,-96.74141783214779000)
26-00209411
Service Request Number: 26-00209411 • Address: 716 ARPEGE CIR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00209411
Address
716 ARPEGE CIR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-28T23:59:00.000
Status
Closed
Created Date
2026-05-15T13:58:43.000
Update Date
2026-05-15T14:01:57.000
Closed Date
2026-05-15T14:01:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pFPugAAG
Lat Location
(32.70585293334998000,-96.83633596632217000)
26-00346859
Service Request Number: 26-00346859 • Address: 1227 CABOT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00346859
Address
1227 CABOT DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-05T18:54:23.000
Update Date
2026-08-08T15:46:43.000
Closed Date
2026-08-08T15:46:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027gw0vAAA
Lat Location
(32.69929633432337000,-96.68014551718542000)
21-00932898
Service Request Number: 21-00932898 • Address: 2907 CREST AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00932898
Address
2907 CREST AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-12-18T00:59:00.000
Status
Closed
Created Date
2021-11-02T12:09:37.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-12-02T13:37:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiJSAA0
Lat Location
(32.71253205760608000,-96.80389621593746000)
26-00194086
Service Request Number: 26-00194086 • Address: 2931 N BECKLEY AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00194086
Address
2931 N BECKLEY AVE, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T18:17:58.000
Update Date
2026-05-15T10:53:09.000
Closed Date
2026-05-15T10:07:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001nOVNnAAO
Lat Location
(32.77808012796074000,-96.82542234345368000)
26-00352626
Service Request Number: 26-00352626 • Address: 4617 MAPLE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00352626
Address
4617 MAPLE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Food Borne Illness - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-31T23:59:00.000
Status
Closed
Created Date
2026-08-10T08:43:02.000
Update Date
2026-08-11T14:21:32.000
Closed Date
2026-08-11T14:21:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028XIi7AAG
Lat Location
(32.81263870929416000,-96.82427409916757000)
25-00263451
Service Request Number: 25-00263451 • Address: 6673 SANTA ANITA DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00263451
Address
6673 SANTA ANITA DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-04T13:06:22.000
Update Date
2025-06-25T16:50:30.000
Closed Date
2025-06-25T16:50:29.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000kTxjnAAC
Lat Location
(32.84835037430091000,-96.74503394470182000)
26-00134638
Service Request Number: 26-00134638 • Address: 2307 BROOKFIELD AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00134638
Address
2307 BROOKFIELD AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-01T15:46:13.000
Update Date
2026-04-18T10:50:17.000
Closed Date
2026-04-18T10:50:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fQz1PAAS
Lat Location
(32.83919151686681000,-96.86174012778301000)
22-00136717
Service Request Number: 22-00136717 • Address: 8098 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00136717
Address
8098 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-04-29T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:47:05.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-12T07:51:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mhEkAAI
Lat Location
(32.81417751727280000,-96.72433906385595000)
22-00356762
Service Request Number: 22-00356762 • Address: 2829 AVA LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00356762
Address
2829 AVA LN, DALLAS, TX, 75227
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-26T23:59:00.000
Status
Closed
Created Date
2022-08-19T12:39:12.000
Update Date
2023-06-08T03:07:21.000
Closed Date
2022-08-23T13:20:32.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003JcYaAAK
Lat Location
(32.75997692350323000,-96.69621468998095000)
26-00067194
Service Request Number: 26-00067194 • Address: 4933 ALTON AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
26-00067194
Address
4933 ALTON AVE, DALLAS, TX, 75214
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-19T16:15:35.000
Update Date
2026-03-11T17:17:03.000
Closed Date
2026-03-11T17:17:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001X9zQaAAJ
Lat Location
(32.79433336937371000,-96.76134808060307000)
26-00093388
Service Request Number: 26-00093388 • Address: 9018 CHURCH RD, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00093388
Address
9018 CHURCH RD, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-08T16:25:53.000
Update Date
2026-03-09T10:58:07.000
Closed Date
2026-03-09T10:58:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aSQlXAAW
Lat Location
(32.88578385843542400,-96.73987230978196000)
23-00303276
Service Request Number: 23-00303276 • Address: 6127 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00303276
Address
6127 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:48:19.000
Update Date
2023-07-05T14:34:03.000
Closed Date
2023-07-05T14:34:01.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000005rOyUAAU
Lat Location
(32.81119694169617400,-96.75611905968506000)
23-00286305
Service Request Number: 23-00286305 • Address: 2718 OATES DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00286305
Address
2718 OATES DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-28T23:59:00.000
Status
Closed
Created Date
2023-06-23T12:26:39.000
Update Date
2023-06-27T07:59:47.000
Closed Date
2023-06-27T07:59:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005o25tAAA
Lat Location
(32.82137449843382000,-96.66784031541286000)
25-00382026
Service Request Number: 25-00382026 • Address: 9015 MARKVILLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00382026
Address
9015 MARKVILLE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-08T07:32:10.000
Update Date
2025-08-13T11:44:12.000
Closed Date
2025-08-13T10:58:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000vDxsfAAC
Lat Location
(32.91551907278394400,-96.74968762029941000)
21-00473790
Service Request Number: 21-00473790 • Address: 3227 HIGH BROOK DR, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
21-00473790
Address
3227 HIGH BROOK DR, DALLAS, TX, 75234
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:18:02.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-06-01T16:55:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mOvQVAA0
Lat Location
(32.91165179170899000,-96.86816419287432000)
25-00185162
Service Request Number: 25-00185162 • Address: 2100 ST FRANCIS AVE, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00185162
Address
2100 ST FRANCIS AVE, DALLAS, TX, 75228
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed (Duplicate)
Created Date
2025-04-23T21:47:02.000
Update Date
2025-04-29T07:07:12.000
Closed Date
2025-04-29T07:06:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRbakAAC
Lat Location
(32.80979271886361000,-96.70769935670627000)
21-00858784
Service Request Number: 21-00858784 • Address: N PRAIRIE AVE & CAXTON CT, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00858784
Address
N PRAIRIE AVE & CAXTON CT, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-09-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-09-17T19:14:29.000
Update Date
2026-08-07T14:04:36.000
Closed Date
2021-09-17T21:12:08.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000rKnwJAAS
Lat Location
(32.80862703886202000,-96.78071744855201000)
22-00474322
Service Request Number: 22-00474322 • Address: 9232 MARVEL DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00474322
Address
9232 MARVEL DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-11-08T00:59:00.000
Status
Closed
Created Date
2022-10-31T09:41:11.000
Update Date
2023-06-08T02:27:34.000
Closed Date
2022-11-03T16:36:19.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003zB1OAAU
Lat Location
(32.72149431970705000,-96.66139602788009000)
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