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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00545017
Service Request Number: 22-00545017 • Address: 11917 FOREST LAKES LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00545017
Address
11917 FOREST LAKES LN, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-16T14:38:39.000
Update Date
2023-06-08T02:02:24.000
Closed Date
2022-12-20T12:11:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004U4i2AAC
Lat Location
(32.91063857566360000,-96.79646515619449000)
26-00092179
Service Request Number: 26-00092179 • Address: MERRELL RD & WEBB CHAPEL RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00092179
Address
MERRELL RD & WEBB CHAPEL RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:48:36.000
Update Date
2026-03-09T10:19:22.000
Closed Date
2026-03-09T10:19:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLWKbAAO
Lat Location
(32.88779721142331000,-96.87053095950105000)
20-01208033
Service Request Number: 20-01208033 • Address: FERGUSON RD & MILLMAR DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01208033
Address
FERGUSON RD & MILLMAR DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2020-12-23T00:59:00.000
Status
Closed
Created Date
2020-12-16T09:47:19.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2020-12-16T12:29:13.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dGEmIAAW
Lat Location
(32.82650352155339000,-96.67680752189950000)
25-00582640
Service Request Number: 25-00582640 • Address: 3519 CAUTHORN DR, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00582640
Address
3519 CAUTHORN DR, DALLAS, TX, 75210
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed
Created Date
2025-12-12T10:31:13.000
Update Date
2025-12-16T11:25:22.000
Closed Date
2025-12-16T11:25:09.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JRwamAAD
Lat Location
(32.76030484693211000,-96.74297493146453000)
24-00529030
Service Request Number: 24-00529030 • Address: 3030 TIPS BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00529030
Address
3030 TIPS BLVD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-04T00:59:00.000
Status
Closed
Created Date
2024-10-31T18:06:27.000
Update Date
2024-10-31T23:13:08.000
Closed Date
2024-10-31T23:13:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Gn1g5AAB
Lat Location
(32.72217217749651000,-96.77313406577740000)
26-00338915
Service Request Number: 26-00338915 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00338915
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T17:24:03.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026WeAjAAK
Lat Location
(32.77496312625581000,-96.70546161859299000)
24-00343924
Service Request Number: 24-00343924 • Address: 17946 MARY MARGARET ST, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00343924
Address
17946 MARY MARGARET ST, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-07-23T23:59:00.000
Status
Closed
Created Date
2024-07-16T12:42:41.000
Update Date
2024-07-22T16:57:06.000
Closed Date
2024-07-22T16:57:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001OkfUAAS
Lat Location
(32.99637064026348600,-96.86275748513785000)
22-00265961
Service Request Number: 22-00265961 • Address: 9956 LARCHBROOK DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00265961
Address
9956 LARCHBROOK DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-23T16:17:41.000
Update Date
2023-06-08T23:15:51.000
Closed Date
2022-07-06T17:30:12.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000002g2zXAAQ
Lat Location
(32.87939068170361000,-96.71269219252210000)
20-01106711
Service Request Number: 20-01106711 • Address: 5100 BROOKVIEW DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
20-01106711
Address
5100 BROOKVIEW DR, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:14:11.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-12T10:45:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blTBWAA2
Lat Location
(32.86879221374779500,-96.82160251873208000)
23-00547519
Service Request Number: 23-00547519 • Address: 2710 GLENFIELD AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00547519
Address
2710 GLENFIELD AVE, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-02T14:03:37.000
Update Date
2023-12-08T11:42:37.000
Closed Date
2023-12-08T11:42:36.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mLQCAA2
Lat Location
(32.71668334016481000,-96.86428769858387000)
21-00442922
Service Request Number: 21-00442922 • Address: 10670 ALEDO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00442922
Address
10670 ALEDO DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:04:50.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T15:04:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6y0AAC
Lat Location
(32.84177996688989000,-96.68320446685614000)
25-00502937
Service Request Number: 25-00502937 • Address: 7701 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00502937
Address
7701 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-10-18T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:30:03.000
Update Date
2025-10-17T09:43:56.000
Closed Date
2025-10-17T09:43:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000016zlqsAAA
Lat Location
(32.88707740968872000,-96.73333970347603000)
26-00055355
Service Request Number: 26-00055355 • Address: 3215 SPIKERUSH CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00055355
Address
3215 SPIKERUSH CT, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-14T00:59:00.000
Status
Closed
Created Date
2026-02-11T17:47:38.000
Update Date
2026-02-12T22:15:35.000
Closed Date
2026-02-12T22:15:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001VTOuIAAX
Lat Location
(32.65471843371591000,-96.76583804842221000)
23-00582497
Service Request Number: 23-00582497 • Address: 3973 GOODFELLOW DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00582497
Address
3973 GOODFELLOW DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-01-05T00:59:00.000
Status
Closed
Created Date
2023-12-29T13:02:02.000
Update Date
2024-01-02T10:27:33.000
Closed Date
2024-01-02T10:27:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006wsRUAAY
Lat Location
(32.90908801191277000,-96.84480383808940000)
21-00630808
Service Request Number: 21-00630808 • Address: 8200 E R L THORNTON FWY EB, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00630808
Address
8200 E R L THORNTON FWY EB, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-07T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-08T10:30:43.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-07-08T11:44:13.000
Priority
MCC
Method Received Description
Phone
Unique Key
500t000000o0VVQAA2
Lat Location
(32.79375587372726400,-96.69985659578775000)
26-00093650
Service Request Number: 26-00093650 • Address: 202 N CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093650
Address
202 N CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T00:25:34.000
Update Date
2026-03-09T13:44:58.000
Closed Date
2026-03-09T13:44:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00001aUPJuAAO
Lat Location
(32.74648293388979400,-96.84271027348365000)
26-00155529
Service Request Number: 26-00155529 • Address: 3000 ST NICHOLAS DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00155529
Address
3000 ST NICHOLAS DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:26:24.000
Update Date
2026-04-14T14:15:20.000
Closed Date
2026-04-14T14:15:20.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hzBLSAA2
Lat Location
(32.71036665476565000,-96.87276788647921000)
26-00087119
Service Request Number: 26-00087119 • Address: 4418 BALDWIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00087119
Address
4418 BALDWIN ST, DALLAS, TX, 75210
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:07:19.000
Update Date
2026-03-09T09:03:55.000
Closed Date
2026-03-09T08:29:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZgTk7AAF
Lat Location
(32.77674914706032000,-96.74634400891348000)
26-00076544
Service Request Number: 26-00076544 • Address: 6835 CEDAR SHADOW DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00076544
Address
6835 CEDAR SHADOW DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T17:40:25.000
Update Date
2026-03-15T13:41:52.000
Closed Date
2026-03-15T13:41:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YL5tSAAT
Lat Location
(32.66427833750011000,-96.93577114424941000)
24-00313248
Service Request Number: 24-00313248 • Address: 3010 SATSUMA DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00313248
Address
3010 SATSUMA DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-07-03T18:59:00.000
Status
Closed
Created Date
2024-06-27T21:41:10.000
Update Date
2024-07-04T07:49:47.000
Closed Date
2024-07-04T07:49:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008AGoOAAW
Lat Location
(32.90028599384543000,-96.87769192575875000)
20-01106674
Service Request Number: 20-01106674 • Address: 253 W LAWSON RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-01106674
Address
253 W LAWSON RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T19:48:57.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-09T20:00:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000blT0KAAU
Lat Location
(32.69883959691162000,-96.57500360953239000)
26-00338920
Service Request Number: 26-00338920 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00338920
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T17:27:38.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026WhBpAAK
Lat Location
(32.77496312625581000,-96.70546161859299000)
26-00090901
Service Request Number: 26-00090901 • Address: LOMBARDY LN & GERALDINE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00090901
Address
LOMBARDY LN & GERALDINE DR, DALLAS, TX, 75220
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:30:05.000
Update Date
2026-03-09T09:44:34.000
Closed Date
2026-03-09T09:44:16.000
Outcome
Information Provided
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001aAjl1AAC
Lat Location
(32.86647161941484000,-96.86933045539871000)
23-00547505
Service Request Number: 23-00547505 • Address: 7200 MEADOW LAKE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00547505
Address
7200 MEADOW LAKE AVE, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-12-23T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:48:26.000
Update Date
2023-12-19T09:33:44.000
Closed Date
2023-12-19T09:33:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mLDNAA2
Lat Location
(32.82508836888823000,-96.73502374341150000)
26-00207245
Service Request Number: 26-00207245 • Address: 5607 BROOKSTOWN DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00207245
Address
5607 BROOKSTOWN DR, DALLAS, TX, 75230
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T12:38:37.000
Update Date
2026-05-18T14:49:57.000
Closed Date
2026-05-18T14:49:57.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ozLS3AAM
Lat Location
(32.91085211777857500,-96.81237948565845000)
21-00914355
Service Request Number: 21-00914355 • Address: 2441 CREEKGLENN DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00914355
Address
2441 CREEKGLENN DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-20T14:09:52.000
Update Date
2023-06-09T00:15:11.000
Closed Date
2021-10-27T15:53:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000so3EMAAY
Lat Location
(32.75439430399563000,-96.66406803075247000)
24-00501342
Service Request Number: 24-00501342 • Address: 4592 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00501342
Address
4592 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-19T18:59:00.000
Status
Closed
Created Date
2024-10-16T07:09:21.000
Update Date
2024-10-16T08:06:01.000
Closed Date
2024-10-16T08:06:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000E2xTlAAJ
Lat Location
(32.72636512586072000,-96.89622356591377000)
26-00154616
Service Request Number: 26-00154616 • Address: 4546 THUNDER RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00154616
Address
4546 THUNDER RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-11T10:27:48.000
Update Date
2026-04-14T09:08:52.000
Closed Date
2026-04-14T09:08:50.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hrgRHAAY
Lat Location
(32.92481016864136500,-96.83038117052920000)
24-00355350
Service Request Number: 24-00355350 • Address: 9666 WEBB CHAPEL RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00355350
Address
9666 WEBB CHAPEL RD, DALLAS, TX, 75220
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-15T12:45:21.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-07-23T09:23:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001uU7lAAE
Lat Location
(32.86594406998383000,-96.86326802338658000)
25-00041567
Service Request Number: 25-00041567 • Address: 732 EDGEGLEN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00041567
Address
732 EDGEGLEN DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-03T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:58:09.000
Update Date
2025-01-30T13:22:20.000
Closed Date
2025-01-30T13:22:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000SUlhLAAT
Lat Location
(32.72320535687726600,-96.65953729286306000)
24-00196166
Service Request Number: 24-00196166 • Address: 7634 QUERIDA LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00196166
Address
7634 QUERIDA LN, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-03T18:59:00.000
Status
Closed
Created Date
2024-04-28T17:00:10.000
Update Date
2024-05-01T16:19:21.000
Closed Date
2024-05-01T16:19:21.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007lQE5AAM
Lat Location
(32.96940217439061600,-96.77728116207330000)
22-00353448
Service Request Number: 22-00353448 • Address: EMPIRE CENTRAL & HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00353448
Address
EMPIRE CENTRAL & HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-17T20:42:51.000
Update Date
2023-06-08T03:25:17.000
Closed Date
2022-08-18T10:05:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003IRHpAAO
Lat Location
(32.82609558472592000,-96.85514574038886000)
25-00319996
Service Request Number: 25-00319996 • Address: 4200 S WESTMORELAND RD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00319996
Address
4200 S WESTMORELAND RD, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-07-04T23:59:00.000
Status
Closed
Created Date
2025-07-03T21:57:34.000
Update Date
2025-07-03T23:59:23.000
Closed Date
2025-07-03T23:59:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000ozmULAAY
Lat Location
(32.69239944760708000,-96.87999467218862000)
21-00008095
Service Request Number: 21-00008095 • Address: 1559 E MISSOURI AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00008095
Address
1559 E MISSOURI AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-09T00:59:00.000
Status
Closed
Created Date
2021-01-04T20:28:17.000
Update Date
2023-06-09T02:58:35.000
Closed Date
2021-01-06T14:24:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000e0yqRAAQ
Lat Location
(32.71806016536107400,-96.80133015255820000)
21-00988322
Service Request Number: 21-00988322 • Address: 4023 ASH LEAF CT, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00988322
Address
4023 ASH LEAF CT, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-12-21T00:59:00.000
Status
Closed
Created Date
2021-12-15T23:53:47.000
Update Date
2023-06-08T23:47:12.000
Closed Date
2021-12-20T03:17:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uG1W8AAK
Lat Location
(32.78979021758074500,-96.85965617514279000)
25-00041537
Service Request Number: 25-00041537 • Address: LATIMER ST & PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00041537
Address
LATIMER ST & PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:49:37.000
Update Date
2025-01-30T12:52:55.000
Closed Date
2025-01-30T12:52:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SUwOFAA1
Lat Location
(32.75629127795670000,-96.76083775314670000)
26-00092162
Service Request Number: 26-00092162 • Address: W ILLINOIS AVE & S ZANG BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00092162
Address
W ILLINOIS AVE & S ZANG BLVD, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:25:46.000
Update Date
2026-03-09T10:21:02.000
Closed Date
2026-03-09T10:21:02.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLDUuAAO
Lat Location
(32.72044101144740000,-96.83037150919615000)
26-00184403
Service Request Number: 26-00184403 • Address: 6946 AZALEA LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00184403
Address
6946 AZALEA LN, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T05:28:54.000
Update Date
2026-05-15T06:57:14.000
Closed Date
2026-05-15T06:57:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m64KwAAI
Lat Location
(32.89723938833269000,-96.78696732943352000)
22-00440040
Service Request Number: 22-00440040 • Address: 3915 ROLINDA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00440040
Address
3915 ROLINDA DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-10-11T23:59:00.000
Status
Closed
Created Date
2022-10-06T16:29:01.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-10-07T20:20:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003m3HXAAY
Lat Location
(32.72107382394246000,-96.88404130619250000)
26-00034542
Service Request Number: 26-00034542 • Address: 4538 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00034542
Address
4538 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-01-31T00:59:00.000
Status
Closed
Created Date
2026-01-27T12:33:46.000
Update Date
2026-02-05T04:59:30.000
Closed Date
2026-02-05T04:59:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001S6JKHAA3
Lat Location
(32.70614370006827000,-96.76117456137013000)
23-00582414
Service Request Number: 23-00582414 • Address: 10839 HAPPY HOLLOW LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00582414
Address
10839 HAPPY HOLLOW LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-09T00:59:00.000
Status
Closed
Created Date
2023-12-29T12:31:34.000
Update Date
2023-12-29T14:42:41.000
Closed Date
2023-12-29T14:42:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006wsD3AAI
Lat Location
(32.73090699416684400,-96.64056734423612000)
26-00234400
Service Request Number: 26-00234400 • Address: 7700 COLEBROOK ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00234400
Address
7700 COLEBROOK ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-05-31T16:47:23.000
Update Date
2026-05-31T18:12:38.000
Closed Date
2026-05-31T18:12:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sJ8K2AAK
Lat Location
(32.74783123069321500,-96.69055342679030000)
22-00251764
Service Request Number: 22-00251764 • Address: 2506 BLAYDON DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00251764
Address
2506 BLAYDON DR, DALLAS, TX, 75228
City Council District
7
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-29T23:59:00.000
Status
Closed
Created Date
2022-06-14T18:35:45.000
Update Date
2023-06-08T23:19:06.000
Closed Date
2022-06-29T16:20:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002SjqkAAC
Lat Location
(32.81145113540486600,-96.67315725492450000)
23-00071785
Service Request Number: 23-00071785 • Address: 1716 S POLK ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00071785
Address
1716 S POLK ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2023-02-15T13:01:30.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-03-01T16:37:03.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005AW98AAG
Lat Location
(32.72854838847410000,-96.83987444380219000)
24-00184061
Service Request Number: 24-00184061 • Address: 5217 ABUELO CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00184061
Address
5217 ABUELO CT, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-01T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:09:27.000
Update Date
2024-04-26T14:01:43.000
Closed Date
2024-04-26T14:01:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007inDAAAY
Lat Location
(32.71967066017014500,-96.91221764206627000)
21-00417561
Service Request Number: 21-00417561 • Address: 2207 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
21-00417561
Address
2207 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-10T13:49:19.000
Update Date
2023-06-09T01:41:00.000
Closed Date
2021-06-01T11:47:03.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000ldlTjAAI
Lat Location
(32.68727810073351500,-96.78753385120483000)
25-00407217
Service Request Number: 25-00407217 • Address: 7760 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00407217
Address
7760 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T12:33:42.000
Update Date
2025-10-07T15:35:15.000
Closed Date
2025-10-07T14:49:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xWf1HAAS
Lat Location
(32.98773282090916000,-96.77204541298396000)
26-00095515
Service Request Number: 26-00095515 • Address: HARRY HINES BLVD & ASHLAND ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00095515
Address
HARRY HINES BLVD & ASHLAND ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T21:17:59.000
Update Date
2026-03-09T23:30:42.000
Closed Date
2026-03-09T23:30:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ajbRDAAY
Lat Location
(32.79025536573373000,-96.80565821636982000)
21-00653054
Service Request Number: 21-00653054 • Address: 4626 WADSWORTH DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00653054
Address
4626 WADSWORTH DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-22T23:59:00.000
Status
Closed
Created Date
2021-07-15T06:35:18.000
Update Date
2023-06-09T00:39:23.000
Closed Date
2021-07-23T11:34:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oKWGsAAO
Lat Location
(32.70282143502818400,-96.76320778224490000)
26-00154217
Service Request Number: 26-00154217 • Address: 2908 GATECOVE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00154217
Address
2908 GATECOVE DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T22:38:07.000
Update Date
2026-04-14T16:56:36.000
Closed Date
2026-04-14T16:56:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hpsxzAAA
Lat Location
(32.76191666076235000,-96.66908204682024000)
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