Ask DFW Browse All Data Public Safety Transportation Health Buildings

311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
22-00424821
Service Request Number: 22-00424821 • Address: 2532 LEWISTON AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00424821
Address
2532 LEWISTON AVE, DALLAS, TX, 75227
City Council District
7
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-10-19T23:59:00.000
Status
Closed
Created Date
2022-09-27T17:00:52.000
Update Date
2023-06-08T02:35:39.000
Closed Date
2022-10-04T12:50:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003gewXAAQ
Lat Location
(32.75582835333047000,-96.65025409142518000)
25-00473461
Service Request Number: 25-00473461 • Address: 365 VISTA CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00473461
Address
365 VISTA CT, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-29T16:24:24.000
Update Date
2025-10-09T17:14:44.000
Closed Date
2025-10-09T17:14:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000013apzRAAQ
Lat Location
(32.71786318078091000,-96.66081377774525000)
26-00091689
Service Request Number: 26-00091689 • Address: 2943 SILVERTON DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00091689
Address
2943 SILVERTON DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:44:26.000
Update Date
2026-03-09T15:30:14.000
Closed Date
2026-03-09T15:30:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aGxdBAAS
Lat Location
(32.89970335783551000,-96.87970518381925000)
21-00266950
Service Request Number: 21-00266950 • Address: 1430 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00266950
Address
1430 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:32:56.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-12T13:05:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jCgxwAAC
Lat Location
(32.70001454979400000,-96.80367794153896000)
22-00044569
Service Request Number: 22-00044569 • Address: 3631 BRANDON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00044569
Address
3631 BRANDON ST, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-09T00:59:00.000
Status
Closed
Created Date
2022-02-04T14:06:02.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-04T16:05:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001KiPMAA0
Lat Location
(32.73128106496120000,-96.88041714845748000)
22-00051162
Service Request Number: 22-00051162 • Address: 2348 WOLCOTT DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00051162
Address
2348 WOLCOTT DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-03-13T00:59:00.000
Status
Closed
Created Date
2022-02-10T06:43:37.000
Update Date
2023-06-08T23:32:49.000
Closed Date
2022-02-12T00:00:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001MabkAAC
Lat Location
(32.68328305546561000,-96.78095152997360000)
25-00280149
Service Request Number: 25-00280149 • Address: 958 OXBOW LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00280149
Address
958 OXBOW LN, DALLAS, TX, 75241
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-27T23:59:00.000
Status
Closed
Created Date
2025-06-12T15:31:32.000
Update Date
2026-05-15T13:33:10.000
Closed Date
2026-05-15T13:33:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000liADeAAM
Lat Location
(32.67725706362130000,-96.81039919958495000)
26-00153393
Service Request Number: 26-00153393 • Address: 2940 S ST AUGUSTINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00153393
Address
2940 S ST AUGUSTINE RD, DALLAS, TX, 75253
City Council District
8
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Stopped Up - Hazardous - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:16:13.000
Update Date
2026-04-14T15:56:52.000
Closed Date
2026-04-14T15:56:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hhT8oAAE
Lat Location
(32.66446839552122000,-96.65665638436160000)
22-00327702
Service Request Number: 22-00327702 • Address: 2515 WELBORN ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00327702
Address
2515 WELBORN ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-09T23:59:00.000
Status
Closed
Created Date
2022-08-02T11:29:33.000
Update Date
2023-06-08T03:09:23.000
Closed Date
2022-08-09T07:45:58.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000038IxRAAU
Lat Location
(32.80456873766219400,-96.81258115216767000)
25-00467647
Service Request Number: 25-00467647 • Address: 2904 BRIDAL WREATH LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00467647
Address
2904 BRIDAL WREATH LN, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-10T18:59:00.000
Status
Closed
Created Date
2025-09-25T21:14:23.000
Update Date
2025-11-03T11:30:07.000
Closed Date
2025-11-03T11:29:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000137beDAAQ
Lat Location
(32.69561296142572000,-96.86804803048260000)
25-00231703
Service Request Number: 25-00231703 • Address: 2927 SILKWOOD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00231703
Address
2927 SILKWOOD ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-19T07:59:02.000
Update Date
2025-06-11T13:55:12.000
Closed Date
2025-06-11T13:55:11.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000i3lxGAAQ
Lat Location
(32.74118590074523000,-96.74924958901093000)
26-00189115
Service Request Number: 26-00189115 • Address: 9652 LANWARD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00189115
Address
9652 LANWARD DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-04T13:25:37.000
Update Date
2026-05-15T16:33:08.000
Closed Date
2026-05-15T16:33:08.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001mmAaUAAU
Lat Location
(32.87801342410287000,-96.70237322710271000)
22-00275360
Service Request Number: 22-00275360 • Address: 1615 N MASTERS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275360
Address
1615 N MASTERS DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:33:50.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T14:30:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jpDbAAI
Lat Location
(32.74054801168632000,-96.64854690398714000)
22-00456558
Service Request Number: 22-00456558 • Address: 2635 WILBUR ST, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
22-00456558
Address
2635 WILBUR ST, DALLAS, TX, 75233
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-18T14:55:25.000
Update Date
2023-06-08T02:39:13.000
Closed Date
2022-10-24T14:28:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003s2UCAAY
Lat Location
(32.72224699327009000,-96.86283310831409000)
20-01126024
Service Request Number: 20-01126024 • Address: 3526 INGERSOLL ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01126024
Address
3526 INGERSOLL ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-24T00:59:00.000
Status
Closed
Created Date
2020-11-16T14:26:07.000
Update Date
2023-06-09T03:15:41.000
Closed Date
2020-12-03T15:59:56.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000bmo1yAAA
Lat Location
(32.78532971964543000,-96.90678499298255000)
25-00185189
Service Request Number: 25-00185189 • Address: 1907 MEDICAL DISTRICT DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00185189
Address
1907 MEDICAL DISTRICT DR, DALLAS, TX, 75235
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-25T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:26:59.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-04-24T14:16:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000eRlbhAAC
Lat Location
(32.80838050224129000,-96.83700791839503000)
26-00339423
Service Request Number: 26-00339423 • Address: 5100 BRYCE CANYON RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00339423
Address
5100 BRYCE CANYON RD, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-04T23:59:00.000
Status
Closed
Created Date
2026-08-01T08:52:12.000
Update Date
2026-08-08T06:53:52.000
Closed Date
2026-08-08T06:53:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026b9xmAAA
Lat Location
(32.73146679835076600,-96.91260479804154000)
26-00016119
Service Request Number: 26-00016119 • Address: 2617 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00016119
Address
2617 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T16:01:01.000
Update Date
2026-01-12T16:04:40.000
Closed Date
2026-01-12T16:04:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OztHOAAZ
Lat Location
(32.76737559847808000,-96.77068249722741000)
24-00275550
Service Request Number: 24-00275550 • Address: 4156 MYERWOOD LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
24-00275550
Address
4156 MYERWOOD LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:55:58.000
Update Date
2024-06-12T09:40:08.000
Closed Date
2024-06-12T09:40:08.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000081rJ3AAI
Lat Location
(32.91292171643714000,-96.83943255110047000)
25-00407346
Service Request Number: 25-00407346 • Address: 429 PALM OAK DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00407346
Address
429 PALM OAK DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Water Utilities
Service Request Type
Illegal Dumping Urgent - OEQS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-08-27T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:30:55.000
Update Date
2025-09-30T23:03:07.000
Closed Date
2025-08-22T14:23:02.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xYZW1AAO
Lat Location
(32.70916972306111600,-96.70410955085607000)
22-00004863
Service Request Number: 22-00004863 • Address: 7219 CORTLAND AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00004863
Address
7219 CORTLAND AVE, DALLAS, TX, 75235
City Council District
2
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-01-13T00:59:00.000
Status
Closed
Created Date
2022-01-05T10:07:41.000
Update Date
2023-06-08T23:38:40.000
Closed Date
2022-01-20T13:28:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vJk1AAAS
Lat Location
(32.83322864590700000,-96.84922147465556000)
25-00280532
Service Request Number: 25-00280532 • Address: 12127 LARCHGATE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00280532
Address
12127 LARCHGATE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-12T17:42:05.000
Update Date
2025-06-13T09:11:11.000
Closed Date
2025-06-13T08:25:05.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs00000lk4vBAAQ
Lat Location
(32.91372410076639500,-96.71468511387125000)
25-00499694
Service Request Number: 25-00499694 • Address: 7910 S NASSAU CIR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00499694
Address
7910 S NASSAU CIR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-10-18T23:59:00.000
Status
Closed
Created Date
2025-10-15T12:24:50.000
Update Date
2025-10-15T12:48:18.000
Closed Date
2025-10-15T12:47:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000016VGpMAAW
Lat Location
(32.70643820155603000,-96.68599939131136000)
23-00329196
Service Request Number: 23-00329196 • Address: 3223 S BECKLEY AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00329196
Address
3223 S BECKLEY AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-07-19T23:59:00.000
Status
Closed
Created Date
2023-07-18T15:16:19.000
Update Date
2023-07-18T15:16:23.000
Closed Date
2023-07-18T15:16:19.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005wboxAAA
Lat Location
(32.70496701722440500,-96.82314610096083000)
26-00317238
Service Request Number: 26-00317238 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00317238
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-19T14:34:56.000
Update Date
2026-07-26T12:58:12.000
Closed Date
2026-07-24T12:11:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000023aYEwAAM
Lat Location
(32.77496312625581000,-96.70546161859299000)
23-00345328
Service Request Number: 23-00345328 • Address: 5823 LAZY RIVER DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00345328
Address
5823 LAZY RIVER DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-07-28T23:59:00.000
Status
Closed
Created Date
2023-07-27T10:16:44.000
Update Date
2023-07-27T10:16:48.000
Closed Date
2023-07-27T10:16:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005zxDjAAI
Lat Location
(32.67748699409368000,-96.79371823465817000)
24-00184139
Service Request Number: 24-00184139 • Address: 10304 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00184139
Address
10304 ESTACADO DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-22T09:31:35.000
Update Date
2024-04-24T16:50:58.000
Closed Date
2024-04-24T16:50:58.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007inw3AAA
Lat Location
(32.83415745509248000,-96.68172820638043000)
21-00775894
Service Request Number: 21-00775894 • Address: CEDAR SPRINGS RD & WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00775894
Address
CEDAR SPRINGS RD & WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:03:51.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-21T18:34:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pykd4AAA
Lat Location
(32.81390592823802000,-96.81487211359551000)
26-00208446
Service Request Number: 26-00208446 • Address: 4513 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00208446
Address
4513 MUNGER AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T06:35:46.000
Update Date
2026-05-15T12:41:35.000
Closed Date
2026-05-15T12:41:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p8t2OAAQ
Lat Location
(32.80436720398428500,-96.78153150383790000)
21-00192985
Service Request Number: 21-00192985 • Address: 18050 KELLY BLVD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00192985
Address
18050 KELLY BLVD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-03T20:39:31.000
Update Date
2023-06-09T02:10:33.000
Closed Date
2021-03-20T11:47:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hnvQ3AAI
Lat Location
(32.99906027561447000,-96.86416287321101000)
26-00090935
Service Request Number: 26-00090935 • Address: 4524 LAKE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00090935
Address
4524 LAKE AVE, DALLAS, TX, 75219
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:45:47.000
Update Date
2026-03-09T09:33:51.000
Closed Date
2026-03-09T09:33:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aBGx4AAG
Lat Location
(32.81114242187318000,-96.82368704731437000)
24-00492098
Service Request Number: 24-00492098 • Address: 3700 HAMILTON AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
24-00492098
Address
3700 HAMILTON AVE, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:03:37.000
Update Date
2024-10-10T09:17:52.000
Closed Date
2024-10-10T09:17:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CwwW9AAJ
Lat Location
(32.77186704404332600,-96.75426273966240000)
25-00052353
Service Request Number: 25-00052353 • Address: 5118 BLANCHARD DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00052353
Address
5118 BLANCHARD DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-13T00:59:00.000
Status
Closed
Created Date
2025-02-05T19:10:27.000
Update Date
2025-02-10T13:43:50.000
Closed Date
2025-02-10T13:43:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TRcF4AAL
Lat Location
(32.78868914256110000,-96.71117600207033000)
26-00207718
Service Request Number: 26-00207718 • Address: S AKARD ST & CANTON ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00207718
Address
S AKARD ST & CANTON ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:36:57.000
Update Date
2026-05-15T09:08:10.000
Closed Date
2026-05-15T09:08:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p3aM1AAI
Lat Location
(32.77456241294335400,-96.79678967030215000)
25-00525679
Service Request Number: 25-00525679 • Address: 1777 N RECORD ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
25-00525679
Address
1777 N RECORD ST, DALLAS, TX, 75202
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-31T12:45:47.000
Update Date
2025-10-31T12:58:33.000
Closed Date
2025-10-31T12:58:32.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001AUxTpAAL
Lat Location
(32.78178933048966000,-96.80797571712702000)
22-00275264
Service Request Number: 22-00275264 • Address: 1906 GAYLORD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275264
Address
1906 GAYLORD DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:07:57.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T09:25:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnfnAAA
Lat Location
(32.74476678223444000,-96.69072042574047000)
23-00392792
Service Request Number: 23-00392792 • Address: 7636 RYANRIDGE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00392792
Address
7636 RYANRIDGE DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-07T23:59:00.000
Status
Closed
Created Date
2023-08-23T11:51:45.000
Update Date
2023-08-23T15:05:47.000
Closed Date
2023-08-23T15:05:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069tCeAAI
Lat Location
(32.65572243593381000,-96.82513234927248000)
24-00549817
Service Request Number: 24-00549817 • Address: E PENTAGON PKWY & VETERANS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00549817
Address
E PENTAGON PKWY & VETERANS DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-03T00:59:00.000
Status
Closed
Created Date
2024-11-14T10:43:11.000
Update Date
2024-11-18T09:04:54.000
Closed Date
2024-11-18T09:04:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000IrYvfAAF
Lat Location
(32.68451566929506000,-96.77718463961685000)
24-00043876
Service Request Number: 24-00043876 • Address: 7526 CHRISTIE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00043876
Address
7526 CHRISTIE LN, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-31T00:59:00.000
Status
Closed
Created Date
2024-01-29T16:38:37.000
Update Date
2024-01-30T00:16:47.000
Closed Date
2024-01-30T00:16:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000079V1pAAE
Lat Location
(32.64467248770886000,-96.95392862326398000)
26-00277244
Service Request Number: 26-00277244 • Address: 714 W SANER AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00277244
Address
714 W SANER AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-24T17:03:01.000
Update Date
2026-06-28T09:38:10.000
Closed Date
2026-06-26T09:36:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001y7ppAAAQ
Lat Location
(32.71303411962994500,-96.83472029976674000)
26-00135755
Service Request Number: 26-00135755 • Address: 1021 S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00135755
Address
1021 S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-02T10:39:52.000
Update Date
2026-04-14T09:52:05.000
Closed Date
2026-04-14T09:52:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001fbPsAAAU
Lat Location
(32.73576685781743000,-96.85057972443904000)
26-00296008
Service Request Number: 26-00296008 • Address: 5099 TRACY ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00296008
Address
5099 TRACY ST, DALLAS, TX, 75205
City Council District
14
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-21T23:59:00.000
Status
Closed
Created Date
2026-07-06T13:35:20.000
Update Date
2026-07-16T14:50:10.000
Closed Date
2026-07-14T14:48:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020cnWaAAI
Lat Location
(32.82923731143671000,-96.78506963543856000)
22-00540512
Service Request Number: 22-00540512 • Address: 5979 ELDERWOOD DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00540512
Address
5979 ELDERWOOD DR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-14T14:45:05.000
Update Date
2023-06-08T02:01:03.000
Closed Date
2022-12-20T10:01:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004SKEeAAO
Lat Location
(32.90046721898856000,-96.80476033836628000)
23-00143226
Service Request Number: 23-00143226 • Address: 3015 ALLISTER ST, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00143226
Address
3015 ALLISTER ST, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-30T11:41:45.000
Update Date
2023-06-07T01:37:06.000
Closed Date
2023-04-17T16:38:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005Nho6AAC
Lat Location
(32.90789482759737400,-96.87529431385711000)
25-00231064
Service Request Number: 25-00231064 • Address: 4611 ISABELLA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00231064
Address
4611 ISABELLA LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-18T11:38:09.000
Update Date
2025-05-20T14:38:14.000
Closed Date
2025-05-20T14:38:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000i00oIAAQ
Lat Location
(32.88989827138136000,-96.82943765116099000)
21-00473789
Service Request Number: 21-00473789 • Address: 1306 LUCCHESE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00473789
Address
1306 LUCCHESE LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:17:57.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T08:10:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOvQGAA0
Lat Location
(32.67483805834223000,-96.58400256724728000)
26-00095540
Service Request Number: 26-00095540 • Address: 10826 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00095540
Address
10826 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T21:59:48.000
Update Date
2026-03-09T22:00:01.000
Closed Date
2026-03-09T21:59:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ajY8NAAU
Lat Location
(32.87860592006009000,-96.69607026481480000)
23-00303282
Service Request Number: 23-00303282 • Address: 3912 HAMILTON AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00303282
Address
3912 HAMILTON AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:51:13.000
Update Date
2023-07-09T11:02:19.000
Closed Date
2023-07-09T11:02:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rONZAA2
Lat Location
(32.77346097917974000,-96.75264781922797000)
22-00246471
Service Request Number: 22-00246471 • Address: 12985 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00246471
Address
12985 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-11T13:04:09.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-17T12:23:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002QyUsAAK
Lat Location
(32.92482388795221500,-96.80382497143843000)
20-01199679
Service Request Number: 20-01199679 • Address: 2051 W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
20-01199679
Address
2051 W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2020-12-15T00:59:00.000
Status
Closed
Created Date
2020-12-12T23:45:56.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-12T23:50:20.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500t000000dFEyYAAW
Lat Location
(32.86720396576511400,-96.90771229272598000)
DFW Data AI • Dallas-Fort Worth public-data exploration interface