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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Dataset fields
Showing 50 real records
26-00087218
Service Request Number: 26-00087218 • Address: 1251 MOULIN ROUGE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00087218
Address
1251 MOULIN ROUGE DR, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:39:45.000
Update Date
2026-03-09T09:26:53.000
Closed Date
2026-03-09T09:26:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZivfRAAR
Lat Location
(32.75816217054120000,-96.87157662007647000)
26-00094013
Service Request Number: 26-00094013 • Address: 716 N PLYMOUTH RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094013
Address
716 N PLYMOUTH RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:58:42.000
Update Date
2026-03-09T10:43:25.000
Closed Date
2026-03-09T10:43:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aYNJVAA4
Lat Location
(32.75233902250973000,-96.86155917018382000)
21-00442798
Service Request Number: 21-00442798 • Address: 3923 DE KALB AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00442798
Address
3923 DE KALB AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:50:46.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-17T23:09:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mA6N3AAK
Lat Location
(32.69728020375012000,-96.80614540376176000)
24-00184098
Service Request Number: 24-00184098 • Address: 5414 ASH LN, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00184098
Address
5414 ASH LN, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-29T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:22:19.000
Update Date
2024-04-24T09:18:06.000
Closed Date
2024-04-24T09:18:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007ili9AAA
Lat Location
(32.79608229560637500,-96.75387463296309000)
26-00209501
Service Request Number: 26-00209501 • Address: 2428 IRVING BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00209501
Address
2428 IRVING BLVD, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-08T13:59:44.000
Update Date
2026-05-15T14:33:36.000
Closed Date
2026-05-15T14:33:34.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pHV5oAAG
Lat Location
(32.79842611659296400,-96.83915624027239000)
21-00951753
Service Request Number: 21-00951753 • Address: 3007 REYNOLDS AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00951753
Address
3007 REYNOLDS AVE, DALLAS, TX, 75223
City Council District
2
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-01-04T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:37:20.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-17T12:42:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3eEAAS
Lat Location
(32.78655408917223500,-96.74302152909355000)
25-00339829
Service Request Number: 25-00339829 • Address: 9132 BRADY DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00339829
Address
9132 BRADY DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-22T18:59:00.000
Status
Closed
Created Date
2025-07-15T13:24:20.000
Update Date
2025-07-17T17:26:17.000
Closed Date
2025-07-17T17:26:07.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qf8lHAAQ
Lat Location
(32.90347318930946000,-96.74414185918344000)
21-00906823
Service Request Number: 21-00906823 • Address: 17611 LOVELAND DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00906823
Address
17611 LOVELAND DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-21T23:59:00.000
Status
Closed
Created Date
2021-10-14T19:14:25.000
Update Date
2023-06-09T00:13:15.000
Closed Date
2021-10-25T10:13:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000sU6nOAAS
Lat Location
(32.99207313381652000,-96.79956838317870000)
24-00064181
Service Request Number: 24-00064181 • Address: 11737 STRAND ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00064181
Address
11737 STRAND ST, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-02-09T09:09:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-02-09T11:12:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007EK8wAAG
Lat Location
(32.86095709339508000,-96.67817816247792000)
24-00572152
Service Request Number: 24-00572152 • Address: 5203 BEXAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00572152
Address
5203 BEXAR ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-12-02T18:59:00.000
Status
Closed
Created Date
2024-11-30T15:51:00.000
Update Date
2024-11-30T15:51:21.000
Closed Date
2024-11-30T15:51:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L3SjgAAF
Lat Location
(32.75061929533164600,-96.75354809285392000)
26-00084417
Service Request Number: 26-00084417 • Address: 1515 YOUNG ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00084417
Address
1515 YOUNG ST, DALLAS, TX, 75201
City Council District
2
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T09:47:43.000
Update Date
2026-03-09T13:09:29.000
Closed Date
2026-03-09T13:09:08.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZLvRdAAL
Lat Location
(32.77788176219837600,-96.79738623892770000)
24-00564933
Service Request Number: 24-00564933 • Address: 7839 CLAREMONT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00564933
Address
7839 CLAREMONT DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-28T00:59:00.000
Status
Closed
Created Date
2024-11-23T14:30:10.000
Update Date
2024-11-25T17:45:32.000
Closed Date
2024-11-25T17:45:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KJShrAAH
Lat Location
(32.79663917991833000,-96.71310065839799000)
26-00093860
Service Request Number: 26-00093860 • Address: 1410 SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093860
Address
1410 SYLVAN AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:56:32.000
Update Date
2026-03-09T10:11:22.000
Closed Date
2026-03-09T10:11:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aXG3xAAG
Lat Location
(32.76074330655319500,-96.83544267695632000)
26-00129965
Service Request Number: 26-00129965 • Address: 6200 BRYAN PKWY, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00129965
Address
6200 BRYAN PKWY, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-30T13:56:02.000
Update Date
2026-04-02T16:37:05.000
Closed Date
2026-04-02T15:51:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001etvqwAAA
Lat Location
(32.81095322077900000,-96.76105343726931000)
25-00091251
Service Request Number: 25-00091251 • Address: 8114 SANTA CLARA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00091251
Address
8114 SANTA CLARA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T11:28:07.000
Update Date
2025-03-06T18:12:10.000
Closed Date
2025-03-06T18:12:09.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Wu4jKAAR
Lat Location
(32.80980721605852000,-96.72033026812205000)
23-00101997
Service Request Number: 23-00101997 • Address: 2318 BOYD ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00101997
Address
2318 BOYD ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-06T13:05:30.000
Update Date
2023-06-07T01:35:31.000
Closed Date
2023-03-20T09:47:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005GEEJAA4
Lat Location
(32.72334267093490500,-96.83881495469535000)
22-00381906
Service Request Number: 22-00381906 • Address: 2145 STOVALL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00381906
Address
2145 STOVALL DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-09-03T23:59:00.000
Status
Closed
Created Date
2022-09-02T15:16:45.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-02T15:44:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003SlH3AAK
Lat Location
(32.70820109761969000,-96.79651391919687000)
26-00093559
Service Request Number: 26-00093559 • Address: 6115 EAST GRAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00093559
Address
6115 EAST GRAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T20:42:36.000
Update Date
2026-03-09T10:50:01.000
Closed Date
2026-03-09T10:50:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTd5ZAAS
Lat Location
(32.79756275856025000,-96.74357443959688000)
22-00275349
Service Request Number: 22-00275349 • Address: 1419 PRICHARD LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275349
Address
1419 PRICHARD LN, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:30:58.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T11:10:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002joupAAA
Lat Location
(32.73721775147299000,-96.68637510661746000)
23-00444669
Service Request Number: 23-00444669 • Address: 5515 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00444669
Address
5515 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-27T23:59:00.000
Status
Closed
Created Date
2023-09-25T11:58:54.000
Update Date
2023-09-27T18:34:50.000
Closed Date
2023-09-27T18:34:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M34pAAC
Lat Location
(32.82144098860106000,-96.77437442231086000)
26-00207641
Service Request Number: 26-00207641 • Address: 975 LAUSANNE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00207641
Address
975 LAUSANNE AVE, DALLAS, TX, 75208
City Council District
1
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:10:29.000
Update Date
2026-05-15T10:24:27.000
Closed Date
2026-05-15T10:24:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p38zFAAQ
Lat Location
(32.75560896837514000,-96.84546661509096000)
26-00113465
Service Request Number: 26-00113465 • Address: 1929 MATAGORDA DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00113465
Address
1929 MATAGORDA DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-20T08:18:32.000
Update Date
2026-03-20T08:18:46.000
Closed Date
2026-03-20T08:18:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cwFQ6AAM
Lat Location
(32.67328743665111500,-96.85025794741550000)
23-00132079
Service Request Number: 23-00132079 • Address: 1230 N MASTERS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00132079
Address
1230 N MASTERS DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-23T16:45:32.000
Update Date
2023-06-07T01:30:59.000
Closed Date
2023-04-06T17:09:03.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005LhZSAA0
Lat Location
(32.73266828257631000,-96.64814044680887000)
23-00333338
Service Request Number: 23-00333338 • Address: 9034 GUNNISON DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00333338
Address
9034 GUNNISON DR, DALLAS, TX, 75231
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-03T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:28:11.000
Update Date
2023-07-20T14:21:45.000
Closed Date
2023-07-20T14:21:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005xOqxAAE
Lat Location
(32.88286499829346000,-96.73791465258483000)
25-00341992
Service Request Number: 25-00341992 • Address: 3100 W PENTAGON PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00341992
Address
3100 W PENTAGON PKWY, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-18T18:59:00.000
Status
Closed
Created Date
2025-07-16T12:42:29.000
Update Date
2025-07-16T20:28:21.000
Closed Date
2025-07-16T20:28:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qqh2zAAA
Lat Location
(32.70591092538520000,-96.87128663334236000)
22-00299086
Service Request Number: 22-00299086 • Address: 9707 HARPERS LN, DALLAS, TX, 75019 • City Council District: 6
Service Request Number
22-00299086
Address
9707 HARPERS LN, DALLAS, TX, 75019
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:08:23.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-14T17:08:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tb0SAAQ
Lat Location
(32.93904721039481000,-96.98431922335175000)
26-00241523
Service Request Number: 26-00241523 • Address: 3025 KNOX ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00241523
Address
3025 KNOX ST, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-08T23:59:00.000
Status
Closed
Created Date
2026-06-04T08:48:33.000
Update Date
2026-06-07T11:47:34.000
Closed Date
2026-06-05T11:46:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001tCJgFAAW
Lat Location
(32.82239199226905000,-96.78715154566792000)
26-00395886
Service Request Number: 26-00395886 • Address: 3175 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00395886
Address
3175 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-05T09:21:52.000
Update Date
2026-09-12T09:08:38.000
Closed Date
2026-09-10T07:22:11.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002FE15pAAD
Lat Location
(32.90398859164186000,-96.87149794123262000)
26-00072233
Service Request Number: 26-00072233 • Address: 6804 ORANGEVILLE DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00072233
Address
6804 ORANGEVILLE DR, DALLAS, TX, 75237
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-23T15:07:43.000
Update Date
2026-02-24T17:50:37.000
Closed Date
2026-02-24T17:50:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Xn3xMAAR
Lat Location
(32.66701406946966600,-96.88085603217446000)
23-00174098
Service Request Number: 23-00174098 • Address: 6531 ORCHID LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00174098
Address
6531 ORCHID LN, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T16:29:45.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-05-10T18:02:15.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005T5jWAAS
Lat Location
(32.89273306724981000,-96.79256528316962000)
22-00566793
Service Request Number: 22-00566793 • Address: 7306 BRENNANS DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00566793
Address
7306 BRENNANS DR, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-18T00:59:00.000
Status
Closed
Created Date
2022-12-30T16:46:19.000
Update Date
2023-06-08T01:53:27.000
Closed Date
2023-02-03T17:49:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004dBSRAA2
Lat Location
(32.83953612108467000,-96.73560815870154000)
24-00523145
Service Request Number: 24-00523145 • Address: 6628 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00523145
Address
6628 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-28T22:05:42.000
Update Date
2024-11-13T15:51:51.000
Closed Date
2024-11-13T15:51:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000GFBrZAAX
Lat Location
(32.83756554855115000,-96.74692327756600000)
25-00259556
Service Request Number: 25-00259556 • Address: 2739 SOUTHWOOD DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00259556
Address
2739 SOUTHWOOD DR, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-06-03T23:59:00.000
Status
Closed
Created Date
2025-06-02T19:01:46.000
Update Date
2025-06-06T15:26:15.000
Closed Date
2025-06-06T15:26:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000kBYlRAAW
Lat Location
(32.70010683523583600,-96.86471938540134000)
26-00266562
Service Request Number: 26-00266562 • Address: 4718 MEXICANA RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00266562
Address
4718 MEXICANA RD, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-18T11:23:09.000
Update Date
2026-06-18T12:41:10.000
Closed Date
2026-06-18T12:41:09.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001wR3JHAA0
Lat Location
(32.79499592477838400,-96.89738302927252000)
23-00166311
Service Request Number: 23-00166311 • Address: 4902 WATEKA DR, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
23-00166311
Address
4902 WATEKA DR, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-12T22:58:16.000
Update Date
2023-06-07T01:33:47.000
Closed Date
2023-04-28T13:58:28.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005RnYTAA0
Lat Location
(32.84399849194935000,-96.82738553834453000)
22-00556904
Service Request Number: 22-00556904 • Address: 3956 LIVELY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00556904
Address
3956 LIVELY LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:59:55.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:01:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4v2AAC
Lat Location
(32.87338504802483000,-96.84841553083840000)
26-00150872
Service Request Number: 26-00150872 • Address: 7151 LIBRARY LN, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00150872
Address
7151 LIBRARY LN, DALLAS, TX, 75232
City Council District
8
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-11T13:17:32.000
Update Date
2026-04-14T14:54:35.000
Closed Date
2026-04-14T14:54:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hPzexAAC
Lat Location
(32.66163190846006600,-96.84185662673856000)
26-00202063
Service Request Number: 26-00202063 • Address: PASEO BONITA DR & WHITEOAK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00202063
Address
PASEO BONITA DR & WHITEOAK DR, DALLAS, TX, 75227
City Council District
7
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-11T23:14:41.000
Update Date
2026-05-15T16:45:56.000
Closed Date
2026-05-15T16:45:56.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oMEevAAG
Lat Location
(32.75459809287336000,-96.65259815977291000)
25-00224592
Service Request Number: 25-00224592 • Address: 8400 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00224592
Address
8400 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-05-15T23:59:00.000
Status
Closed
Created Date
2025-05-14T14:59:39.000
Update Date
2025-05-14T17:58:02.000
Closed Date
2025-05-14T17:58:02.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000hSQtHAAW
Lat Location
(32.81895678117384000,-96.71794551120985000)
24-00434423
Service Request Number: 24-00434423 • Address: 3011 MAYHEW DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00434423
Address
3011 MAYHEW DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-09-09T18:59:00.000
Status
Closed
Created Date
2024-09-06T18:31:24.000
Update Date
2024-09-06T18:31:35.000
Closed Date
2024-09-06T18:31:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000007gU8wAAE
Lat Location
(32.83678146307610000,-96.66454339199676000)
24-00453484
Service Request Number: 24-00453484 • Address: 3400 S POLK ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00453484
Address
3400 S POLK ST, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-09-20T23:59:00.000
Status
Closed
Created Date
2024-09-18T12:14:42.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-09-19T15:09:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000009JFPZAA4
Lat Location
(32.70283222225308000,-96.83986355655408000)
26-00155334
Service Request Number: 26-00155334 • Address: 4148 PLUTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00155334
Address
4148 PLUTO ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:03:48.000
Update Date
2026-04-14T12:55:26.000
Closed Date
2026-04-14T12:55:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hxb77AAA
Lat Location
(32.79254954595670000,-96.89095095172807000)
22-00440123
Service Request Number: 22-00440123 • Address: GALLAGHER ST & IROQUOIS DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00440123
Address
GALLAGHER ST & IROQUOIS DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-10-21T23:59:00.000
Status
Closed
Created Date
2022-10-06T17:08:42.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2022-10-12T19:13:56.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003m4szAAA
Lat Location
(32.78503827756933000,-96.90821997059325000)
24-00142452
Service Request Number: 24-00142452 • Address: CLIFF CREEK CROSSING DR & BAINBRIDGE DR, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
24-00142452
Address
CLIFF CREEK CROSSING DR & BAINBRIDGE DR, DALLAS, TX, 75237
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-03-29T23:59:00.000
Status
Closed
Created Date
2024-03-28T19:08:52.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-03-29T09:05:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007ZMBPAA4
Lat Location
(32.65221179540953000,-96.86521054314292000)
21-00656448
Service Request Number: 21-00656448 • Address: 8726 WADLINGTON AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00656448
Address
8726 WADLINGTON AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-16T23:59:00.000
Status
Closed
Created Date
2021-07-15T18:45:53.000
Update Date
2023-06-09T00:39:58.000
Closed Date
2021-07-15T18:45:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oL1IHAA0
Lat Location
(32.72718973640722000,-96.66998026323387000)
26-00093702
Service Request Number: 26-00093702 • Address: 6003 ABRAMS RD, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
26-00093702
Address
6003 ABRAMS RD, DALLAS, TX, 75231
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T06:20:34.000
Update Date
2026-03-09T06:20:47.000
Closed Date
2026-03-09T06:20:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aVMS4AAO
Lat Location
(32.85855666934137000,-96.74786035451345000)
25-00236331
Service Request Number: 25-00236331 • Address: 2533 FARRINGTON ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
25-00236331
Address
2533 FARRINGTON ST, DALLAS, TX, 75207
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-21T08:33:55.000
Update Date
2025-05-22T15:05:44.000
Closed Date
2025-05-22T15:05:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000iRoNaAAK
Lat Location
(32.80056164330079000,-96.84032778284124000)
23-00392818
Service Request Number: 23-00392818 • Address: 10517 CASTLEROCK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00392818
Address
10517 CASTLEROCK DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-07T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:03:53.000
Update Date
2023-08-24T12:52:07.000
Closed Date
2023-08-24T12:52:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069tb1AAA
Lat Location
(32.74093746964134500,-96.64354427406158000)
26-00208162
Service Request Number: 26-00208162 • Address: COOMBS CREEK DR & W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00208162
Address
COOMBS CREEK DR & W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T19:06:30.000
Update Date
2026-05-15T05:36:49.000
Closed Date
2026-05-15T05:36:49.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p6G4EAAU
Lat Location
(32.72031862199180000,-96.87898172066703000)
22-00426532
Service Request Number: 22-00426532 • Address: N WESTMORELAND RD & MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00426532
Address
N WESTMORELAND RD & MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Objects Dropped in Inlet - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-29T23:59:00.000
Status
Closed
Created Date
2022-09-28T13:51:21.000
Update Date
2026-08-07T13:27:05.000
Closed Date
2022-09-28T15:16:12.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003hBxcAAE
Lat Location
(32.78266238736538000,-96.87389142483141000)
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